Onsite and Remote Computer Consulting and Troubleshooting

Fast and Affordable Remote Troubleshooting for Dallas Texas Computer Networks
For organizations located in Dallas Texas, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools required to solve most network issues quickly. This lowers immediate costs because service calls require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's system without breaching system security.

Progent's powerful customer support reporting application stores extensive records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the records of support delivered to each customer by any engineer. This archive of anomalies and resolutions is stored as a quickly retrievable support knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' in-house product engineers so Progent's remote service experts can find optimal resolutions quickly.

Online support services offered by Progent to businesses in Dallas Texas include:

• Certified MS Windows Support
  Progent's Microsoft-premier remote service professionals can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support including Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Project Server Online training, Microsoft Office Access Development and Training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of affordable desktop services to help you business to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the premier recognition for network professionals, and indicates an individual's networking knowledge at the master level. CCIEs know how to handle even the most challenging challenges surrounding network infrastructure design, installation, maintenance, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software updates. CCIEs represent an excellent value because their deep experience permits them to fix problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of sophisticated on-line support technology in order to provide fast, safe, and economical analysis and remediation.

  Dallas Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
  

  Progent locations in Dallas Metro Area

  City	Address	Phone	Link
  Addison	5080 Spectrum Drive, #1000 Addison, TX 75001 United States	(469) 317-9411	Addison Network Support Services
  Allen	1333 W McDermott, Suite 150 Allen, TX 75013 United States	(469) 342-0443	Allen Network Support Services
  Arlington	500 E Front St, #160 Arlington, TX 76011 United States	(817) 751-7716	Arlington Network Support Services
  Dallas	3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States	(214) 446-3777	Dallas Network Support Services
  Fort Worth	1617 Park Place Avenue Fort Worth, TX 76110 United States	(682) 267-0022	Fort Worth Network Support Services
  Garland	675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States	(469) 649-1400	Garland Network Support Services
  Irving	5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States	(469) 565-9652	Irving Network Support Services
  Plano	5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States	(469) 929-2939	Plano Network Support Services
  Southlake	550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States	(817) 756-6968	Southlake Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of networking devices. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.

• CISSP, ISSAP, and CISM Certified System Security Specialists
  Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to clean up quickly after a damaging breach. Security solutions offered by Progent include: in depth data security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent offers advanced online consulting support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency online help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
  — Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX
  — BSD
  — SGI/Irix
  

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

• Help Desk Support
  Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

  Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center team of seasoned information technology experts offers your computer users in Dallas Texas fast access to a reliable network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a key driver of business productivity, and Progent's target is to solve and not merely track network issues.

• Business Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.

• Centralized and Automated Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring Services
  Progent can deliver organizations in Dallas Texas online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting emerging issues before they cause crashes, proactive monitoring can minimize inconvenient and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by multiple OS platforms.

Even if your Dallas company has a regular independent support technician or employs a full time organization that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to resolve sudden system emergencies or especially tough integration problems.

Features of Progent's Online Computer Services for Dallas Texas
Progent's online support, remote repair, network security consulting, and network administration services offer companies in Dallas Texas unparalleled leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help services include:

• Fast Phone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Dallas Texas and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing training.

• By the Minute Billing to Reduce Costs
  Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and requires no periodic subscription fee for support services delivered during normal working hours. This protects you from paying big invoices for simple fixes.

• Access to Cisco Network Infrastructure Professionals
  Progent's registered experts for Cisco offers access to authorized specialists with experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Specialists Consulting
  Progent's core consulting offerings include technology integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Group includes:
  — Dynamics GP Support and Customization
  — Microsoft Office Project and Project Online Support
  — Office 365 integration support
  — Office Excel and Microsoft Office 365 Excel Consulting and Application Development
  — Office Word and Office 365 Word Consulting
  — BI Reporting Development and Training
  — Power BI Consulting Services
  — UNIX, Linux and Solaris Help
  — Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
  — Oracle Management Support and Application Programming
  — MySQL DBA Services and Software Design
  — Apple Mac Consulting
  — Amazon Marketplace Web Service (Amazon MWS) Programming

  By providing a full service centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that address the unique requirements of your company.

• State of the Art Remote Access Software
  Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require a costly onsite visit. Effective remote connectivity tools and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote system analysis.

• Compatibility with Mainstream VPN Products
  Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

• 24-hour Service for Maximum System Uptime
  For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined support software, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Entire Family of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

• Value Pricing
  Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow less critical problems to fester.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.

• Remote Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few consulting firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.