Fast Remote Help for Dallas Texas Networks
Immediate Phone Support for Dallas NetworksFor organizations in Dallas Texas, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they possess the practical experience and have access to the advanced tools required to resolve most network problems quickly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where fast fixes manage to end up as large tabs. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes which allow the maximum level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to connect to your company's network without compromising system security.

Progent's advanced technical support reporting system maintains comprehensive histories describing the service that Progent's clients have received. Progent's authorized engineers have access to the history of support delivered to each Progent client by every Progent engineer. This archive of problems and responses is organized as an easily retrievable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Remote services offered by Progent to companies in Dallas Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Help Desk software to handle the particular demands of your business, or adding temporary online personnel to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Dallas Texas quick contact with a reliable support group with extensive experience delivering telephone-based support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a significant driver of company efficiency, and Progent's target is to fix instead of merely report IT issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Dallas Texas remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can head off inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a combination of operating systems.
How Your Dallas Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Dallas Texas, Progent's online computer support engineers are ready to provide effective and cost-effective IT help whenever your business has to have it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Dallas business deals with a regular freelance consultant or employs a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Dallas Texas
Progent's online support services enable your Dallas organization to have the advantages of immediate, enterprise-level IT support without the expense of managing an in-house IT staff. Your network will derive greater business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Dallas Texas, nearby network service resources, whether represented by outside consultants or a full-time IT staff, can resolve the majority of network issues. However, major troubles might strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call support experts give you a convenient, quick, and affordable solution to supplement your local help and to convey useful knowledge to increase your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance service people have less internal costs than larger support organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses typically start with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such poorly built systems require careful assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a network architecture that can deliver the solid foundation to handle vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the front lines of IT service, executing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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