Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast Remote Help for Dallas Networks
For businesses located in Dallas or anywhere in Texas, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies that promote the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to communicate with your company's network remotely without compromising system security.
Progent's powerful technical support reporting application includes detailed records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to every Progent client by every consultant. This history of anomalies and resolutions is structured as a readily accessible proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical databases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find optimal solutions promptly.
Remote technical services offered by Progent to customers in Dallas and anywhere in the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-qualified online support experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking devices. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering help, Cisco WiFi controllers consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security support services available from Progent cover in depth information security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent offers expert remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that include Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Dallas Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the money or time to support an internal Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone support plus the ability to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center software to handle the special requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk group to deal with demanding events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants gives your customers in Dallas or anywhere in the state of Texas immediate communication with a dependable network service group with years of background providing phone support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a significant enabler of business productivity, and Progent's goal is to resolve and not just track technical problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so that your computer maintenance is proactive and automated. By spotting possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of operating systems.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Dallas or anywhere in the state of Texas, Progent's online computer support specialists can deliver expert and economical IT support whenever your organization requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Dallas business deals with a local freelance support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with sudden network crises or particularly challenging integration projects.
Features of Progent's Online Network Services for Dallas
Progent's online help, remote repair, network security consulting, and network management services give companies in Dallas or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Dallas and is also ideal for networks in more remote areas of Texas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone service and requires no monthly retainer for support services provided during regular business hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized specialists with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that match the unique requirements of your company.
- Advanced Online Connectivity Tools
Protected online access permits Progent's support professionals to see exactly what your users see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive onsite visit. Cutting-edge remote access tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.