Fast Remote Technical Support for Dallas Texas IT Networks
Urgent Remote Help for Dallas SystemsFor businesses in Dallas Texas, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your environment remotely without violating network security.

Progent's sophisticated technical support reporting system maintains detailed histories describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance rendered to every Progent customer by any engineer. This history of issues and repairs is structured as a conveniently searchable proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions quickly.

Remote services offered by Progent to customers in Dallas Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid recovery of important files, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT network. Besides maximizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting tools created to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software products to address the unique demands of your company, or providing occasional online personnel to supplement your existing Call Center team during high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your clients in Dallas Texas instant communication with an effective support resource with years of experience offering phone help and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a solid contributor to company efficiency, and Progent's aim is to resolve rather than simply record network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Dallas Texas online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they result in crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of operating systems.
How Your Dallas Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Dallas Texas, Progent's phone-based network support specialists are ready to provide expert and economical system help the instant your company has to have it. Over 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Dallas company works with a regular freelance support technician or employs an in-house organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially complicated integration problems.

Details of Progent's Online Network Support for Dallas Texas
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer offices in Dallas Texas the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and system administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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