Fast and Affordable Remote Troubleshooting for Dallas Texas IT Networks
For organizations in Dallas Texas, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the advanced tools needed to resolve most information system problems quickly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay only for the services that you receive. Unlike many online support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to end up as large tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which permit the highest degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's system remotely without violating system security.
Progent's sophisticated service reporting system includes comprehensive records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support provided to each Progent client by any Progent consultant. This history of trouble tickets and fixes is stored as an easily exploitable support knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions quickly.
Remote technical support services offered by Progent to customers in Dallas Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service professionals can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of technology support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can resolve even the most stubborn challenges encountered in network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value because their broad expertise permits them to fix problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network by means of sophisticated on-line troubleshooting technology to perform fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's popular family of networking products by offering consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and quarantine infected servers and endpoints and protect clean assets from being compromised. If your Dallas system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Dallas company to restore a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of IT security experts bring the broad range of skills necessary to rebuild all vital components of a targeted network quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and operational continuity experts.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recuperate quickly following a damaging breach. Security support services available from Progent cover thorough network security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a broad array of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Dallas Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software to meet the unique requirements of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Dallas Texas fast contact with a large technical support resource with extensive background offering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's target is to fix instead of merely document network issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides remote advanced consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Dallas Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Dallas Texas, Progent's phone-based computer support engineers can deliver professional and economical IT help whenever your organization needs it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Dallas business works with a regular independent support technician or maintains a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complicated integration projects.
Features of Progent's Online Computer Support for Dallas Texas
Progent's online support, Internet-based repair, system security expertise, and system management services offer companies in Dallas Texas the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Dallas Texas and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online service and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Development
Apple Mac Help
Amazon MWS Application Development
By providing a convenient centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that fit the special requirements of your business.
- Sophisticated Online Access Software
Protected remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal visit. Cutting-edge remote access tools and expert technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every customer. The practice of detailing and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who won't release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.