Fast and Affordable Remote Troubleshooting for Dallas Texas IT Networks
Urgent Online Help for Dallas SystemsFor organizations in Dallas Texas, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the advanced tools needed to resolve most information system problems quickly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay only for the services that you receive. Unlike many online support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to end up as large tabs. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which permit the highest degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's system remotely without violating system security.

Progent's sophisticated service reporting system includes comprehensive records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support provided to each Progent client by any Progent consultant. This history of trouble tickets and fixes is stored as an easily exploitable support knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions quickly.

Remote technical support services offered by Progent to customers in Dallas Texas include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software to meet the unique requirements of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Dallas Texas fast contact with a large technical support resource with extensive background offering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's target is to fix instead of merely document network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides remote advanced consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Dallas Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
How Your Dallas Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Dallas Texas, Progent's phone-based computer support engineers can deliver professional and economical IT help whenever your organization needs it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Dallas business works with a regular independent support technician or maintains a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Dallas Texas
Progent's online support, Internet-based repair, system security expertise, and system management services offer companies in Dallas Texas the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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