Immediate Remote Help for Dallas Texas Information Networks
For businesses located in Dallas Texas, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues rapidly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's system remotely without violating corporate security.
Progent's proven technical support database system stores extensive records of all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support delivered to every customer by every Progent consultant. This history of problems and fixes is stored as a quickly searchable internal database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.
Online technical services available from Progent to companies in Dallas Texas include:
Certified Windows Support
Progent's Microsoft-certified remote service engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business migration consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges associated with network design, deployment, administration, compliance, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to fix problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology to provide fast, safe, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Access Points engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security consulting services available from Progent include: thorough data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Dallas Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your customers in Dallas Texas immediate assistance from a reliable support group with substantial experience offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business performance, and Progent's intent is to solve and not just record technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers online professional engineering support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Dallas Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your computer maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into downtime, remote monitoring can head off disruptive and expensive network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a mix of platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Dallas Texas, Progent's online network support specialists are ready to deliver professional and affordable system support the moment your business needs it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Dallas office has a local independent consultant or maintains an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix sudden network crises or particularly tough integration projects.
Advantages of Progent's Network Help for Organizations in Dallas Texas
Progent's remote network troubleshooting services allow your Dallas company to enjoy the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most businesses in Dallas Texas, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can resolve typical network issues. However, IT crises can spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online support professionals offer an easy, fast, and economical solution to supplement your local help and to convey valuable knowledge to increase your ability to handle downstream issues in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent service people have less internal costs than larger support companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network remains available.
- Build a Solid Basis for Smooth Growth
Businesses often begin with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These badly built environments require proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business demands and facilitate future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations need guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.