Fast Online Support for Dallas IT Networks
Immediate Online Technical Support for Dallas NetworksFor organizations in Dallas or anywhere in Texas, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they have the practical background and have access to the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs somehow end up as major invoices. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's computer system without breaching corporate security.

Progent's sophisticated service database application maintains comprehensive documentation for the service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to every client by any Progent engineer. This history of trouble tickets and resolutions is stored as a quickly retrievable internal knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft open up additional vast support databases and allow priority access to vendors' in-house support staff so Progent's online service experts can find optimal resolutions quickly.

Remote services offered by Progent to customers in Dallas and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced information technology experts gives your customers in Dallas or anywhere in the state of Texas immediate contact with a dependable support resource with years of background offering phone help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a significant contributor to business performance, and Progent's intent is to solve rather than merely document network problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff offers remote professional consulting expertise and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive and automated. By exposing emerging trouble spots before they result in downtime, system monitoring can avoid stressful and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by multiple OS platforms.
How Your Dallas Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Dallas or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver expert and affordable IT help whenever your business requires it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Dallas business has a regular independent consultant or employs an in-house organization that know how to handle the majority of network issues, Progent’s Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to solve sudden system emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Dallas
Progent's remote network troubleshooting services allow your Dallas company to experience the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Dallas or anywhere in Texas, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's on-call support experts offer an easy, quick, and economical solution to supplement your local resources and to pass on useful information to increase your capability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although freelance consultants carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your network grows, system downtime and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed systems need proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of network support, performing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.