Immediate Online Technical Support for Dallas Texas Networks
Fast Remote Consulting for Dallas SystemsFor businesses located in Dallas Texas, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your system without violating network security.

Progent's advanced technical support database application includes extensive documentation for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services rendered to each Progent client by any engineer. This database of trouble tickets and solutions is stored as an easily searchable support database that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service experts are able to come up with optimal resolutions in the least time.

Remote support offered by Progent to clients in Dallas Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Dallas Texas fast communication with a large technical support group with extensive background providing phone support and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a significant driver of company efficiency, and Progent's target is to solve instead of merely annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote and in-depth engineering expertise and education in key application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Dallas Texas online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into network outages, system monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by multiple operating systems.
How Your Dallas Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Dallas Texas, Progent's online network support specialists can provide expert and affordable system support the instant your company requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Dallas organization deals with a local freelance consultant or maintains a full time organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Dallas Texas
Progent's remote technical help services allow your Dallas business to enjoy the benefits of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will acquire added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most offices in Dallas Texas, local computer service providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of network issues. On the other hand, IT crises can spring up when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service specialists give you an easy, quick, and affordable way to augment your regular help and to convey valuable knowledge to improve your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on individual freelance service providers. Although freelance service people have smaller overhead than larger consulting firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to go without help during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system stays available.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled onto a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business growth and improving productivity. They do not need a computer engineer who is trying to sell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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