Fast Remote Support for Dallas Texas Networks
For companies in Dallas Texas, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to solve most network issues quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick solutions manage to turn into big invoices. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote consulting and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to communicate with your network without compromising system security.
Progent's advanced technical support reporting application stores detailed histories describing the service that Progent's clients have received. Progent's team engineers have access to the records of assistance delivered to each client by every engineer. This history of anomalies and solutions is structured as a quickly retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Remote services provided by Progent to customers in Dallas Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop services to assist your business to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies a consultant's technical skills at the expert level. CCIEs can deal with even the most stubborn challenges occurring in network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent value because their deep experience enables them to fix problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via sophisticated on-line support tools in order to provide fast, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive information security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help diagnosing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Dallas Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your current one, identifying or enhancing Call Center software to handle the unique needs of your business, or adding temporary online staff to reinforce your existing Call Center team to handle unusually busy situations like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology professionals gives your clients in Dallas Texas fast assistance from an efficient network service resource with years of background providing telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's intent is to fix rather than merely record technical issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers online professional engineering support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Dallas Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network support is proactive and automated. By spotting emerging problems before they grow into network outages, proactive monitoring can minimize disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a mix of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Dallas Texas, Progent's phone-based computer support engineers are ready to provide professional and affordable IT support the moment your organization requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Dallas office works with a regular freelance consultant or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for Dallas Texas
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Dallas Texas the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Dallas Texas and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and requires no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Application Programming
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that match the special needs of your business.
- State of the Art Online Access Tools
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise demand a costly personal visit. State-of-the-art online connectivity software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.