Fast and Affordable Remote Support for Dallas Texas IT Networks
For companies located in Dallas Texas, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they have the practical experience and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to connect to your company's system without violating system security.
Progent's powerful technical support database system maintains detailed histories of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by every engineer. This history of problems and responses is organized as a conveniently accessible support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions in the least time.
Remote technical services offered by Progent to companies in Dallas Texas include:
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Certified MS Windows Support
Progent's Microsoft-expert online service experts can deliver computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of platform support such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
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Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn issues associated with network design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to fix problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of the latest remote troubleshooting technology to perform fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances by providing consulting services that include:
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to clean up rapidly following a damaging breach. Security solutions offered by Progent cover thorough network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide expert online consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you�re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
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Help Desk Call Center Support
Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk team of seasoned network professionals gives your clients in Dallas Texas rapid contact with an efficient support resource with substantial background offering phone help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's goal is to solve rather than simply record technical problems.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Dallas Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of platforms.
How Your Dallas Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Dallas Texas, Progent's online computer support engineers can provide expert and economical system help whenever your company needs it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Dallas office relies on a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progent's Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly complex integration problems.
Details of Progent's Online Computer Support for Dallas Texas
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services give companies in Dallas Texas the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Dallas Texas and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone service and requires no ongoing retainer for services delivered during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting services include technology integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for critical business applications. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Development
Mac Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that match the unique requirements of your business.
- Advanced Online Connectivity Software
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast fixes to issues that could otherwise require a costly personal visit. Cutting-edge online connectivity tools and expert engineers combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.