Immediate Online Support for Dallas Information Networks
Immediate Remote Help for Dallas NetworksFor businesses in Dallas or anywhere in the state of Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to end up as major tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that permit the highest degree of efficiency for online engineering help and repair for information networks of any size. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to interface to your company's system remotely without compromising corporate security.

Progent's proven service database system maintains detailed records of the support that Progent's clients have received. Progent's team engineers have access to the details of all help provided to every Progent customer by every engineer. This archive of trouble tickets and responses is structured as a readily searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find optimal resolutions promptly.

Remote support offered by Progent to companies in Dallas and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to meet the special requirements of your company, or adding occasional phone support personnel to work with your internal Help Desk resources to handle demanding situations such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your clients in Dallas or anywhere in the state of Texas fast communication with an effective support resource with extensive experience delivering telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a major contributor to company performance, and Progent's policy is to solve instead of simply document IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming issues before they expand into network outages, system monitoring can minimize stressful and expensive information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by multiple OS platforms.
How Your Dallas Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Dallas or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support the instant your business has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Dallas business has a local freelance support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to solve sudden network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Dallas
Progent's remote technical help services enable your Dallas business to enjoy the benefits of on-call, world-class IT support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic value by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Dallas and throughout Texas, nearby network service providers, whether consisting of independent consultants or a full-time maintenance staff, can handle typical network issues. However, IT crises might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to increase your ability to handle future problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent service people carry less internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, stability and expandability issues can impede the success of the business. Such badly designed systems require proper analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet critical business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex array of technology options available for promoting business success and improving productivity. These companies do not need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.