Fast and Affordable Online Help for Dallas Computer Systems
Urgent Online Help for Dallas SystemsFor businesses in Dallas or anywhere in the state of Texas, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions manage to end up as large bills. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your company's environment without breaching system security.

Progent's powerful technical support database application keeps comprehensive histories for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to every client by any Progent consultant. This archive of problems and solutions is organized as a quickly searchable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's online service specialists can determine the best solutions in the least time.

Remote technical support services provided by Progent to clients in Dallas and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk application software to meet the particular demands of your business, or providing temporary phone support staff to reinforce your in-house Call Center team to deal with unusually busy events like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology consultants gives your clients in Dallas or anywhere in the state of Texas immediate assistance from a large support resource with substantial experience offering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a major enabler of business success, and Progent's policy is to resolve and not merely annotate network issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering support and education in specific business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Dallas, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive and automated. By spotting potential issues before they result in network outages, automated monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support multiple platforms.
How Your Dallas Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Dallas or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and economical IT help the instant your organization requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Dallas company relies on a regular independent support technician or maintains an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Dallas
Progent's online support services allow your Dallas organization to experience the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most companies in Dallas or anywhere in Texas, nearby network service resources, whether consisting of freelance consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online support experts offer an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While independent consultants have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle current business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.