Greater Dallas Metro Area Contact Information:
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Online Technical Support for Dallas Computer Networks
For businesses located in Dallas or anywhere in the state of Texas, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network problems rapidly. This lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow turn into major bills. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies which permit the highest level of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.
Progent's powerful customer support database system includes thorough documentation of the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of services delivered to each customer by any Progent consultant. This archive of issues and responses is stored as a readily searchable internal database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Remote technical services available from Progent to clients in Dallas and anywhere in the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-qualified remote support engineers offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of platform support including
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most challenging problems encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise permits them to find solutions for problems rapidly. In many cases, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of advanced on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity devices by offering consulting services such as:
CISM and CISSP Qualified System Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security services that can strengthen the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist you to recover quickly following a serious breach. Security solutions offered by Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Progent offers advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Dallas Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the resources to assemble and manage an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult network challenges, or be ready in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk team of veteran network professionals offers your customers in Dallas or anywhere in the state of Texas fast communication with a dependable network service group with extensive background delivering phone support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a major contributor to company performance, and Progent's intent is to fix instead of just report network problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Dallas, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Dallas or throughout the state of Texas, Progent's online computer support specialists can provide professional and affordable system support whenever your organization requires it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.
Even if your Dallas office works with a local freelance consultant or maintains an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the expertise to deal with sudden network emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Businesses in Dallas
Progent's online IT consulting services enable your Dallas organization to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
For most organizations in Dallas or anywhere in Texas, nearby network service resources, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these situations, Progent's online service professionals offer a convenient, quick, and economical solution to augment your local resources and to transfer useful knowledge to increase your ability to handle downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance service people have less internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Expansion
Organizations typically begin with an IT system created on a modest budget. Without a proper framework, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These poorly designed environments require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture that can offer the solid foundation to handle critical business demands and facilitate future growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations need guidance and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of IT service, performing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.