Fast Remote Troubleshooting for Dallas Texas Networks
Urgent Online Technical Support for Dallas SystemsFor companies in Dallas Texas, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and related losses resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions somehow turn into major tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-tested processes that permit the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to connect to your environment remotely without violating corporate security.

Progent's proven service reporting system keeps thorough histories for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to each customer by any consultant. This database of trouble tickets and resolutions is structured as a quickly accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists can find optimal solutions promptly.

Remote technical support services provided by Progent to businesses in Dallas Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or modifying Call Center application software to address the special demands of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center group during demanding scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Dallas Texas fast contact with an efficient support group with years of background providing telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a major driver of company efficiency, and Progent's aim is to fix and not simply record network issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. To learn more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Dallas Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to fit your environment so that your computer maintenance is proactive and automated. By uncovering emerging problems before they expand into full-scale emergencies, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a variety of platforms.
How Your Dallas Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Dallas Texas, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support the moment your company has to have it. More than two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Dallas organization deals with a regular independent support technician or maintains a full time IT staff that can deal with ordinary network issues, Progent's Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially complex integration problems.

Advantages of Progent's IT Support for Companies in Dallas Texas
Progent's remote network troubleshooting services allow your Dallas business to have the advantages of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Dallas Texas, local network service resources, whether consisting of independent consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals provide an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to resolve future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller businesses commonly depend on individual freelance consultants. Although independent consultants have less overhead than big service firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often start with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet current business demands and ease future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need advice and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and improving productivity. Businesses hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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