Fast Remote Help for Dallas Texas Computer Networks
Immediate Phone Consulting for Dallas NetworksFor organizations located in Dallas Texas, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and related losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the support that you receive. Unlike many remote support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions manage to end up as substantial invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your company's system without breaching network security.

Progent's sophisticated service database system stores extensive documentation of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by every engineer. This archive of problems and resolutions is structured as a readily retrievable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available other vast support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can determine the most efficient solutions quickly.

Online support offered by Progent to companies in Dallas Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Dallas Texas immediate communication with an effective technical support group with substantial experience offering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's policy is to fix and not just document technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Dallas Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By detecting possible trouble spots before they cause network outages, system monitoring can minimize stressful and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple operating systems.
How Your Dallas Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Dallas Texas, Progent's phone-based network support engineers can provide expert and cost-effective IT help whenever your business has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Dallas office works with a regular independent support technician or employs a full time organization that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Dallas Texas
Progent's remote network troubleshooting services enable your Dallas company to have the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Dallas Texas, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call support professionals offer a convenient, fast, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to improve your capability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. Such badly built systems need proper analysis, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an increasingly complex array of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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