Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast Remote Troubleshooting for Dallas Networks
For businesses located in Dallas or anywhere in Texas, Progent provides remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve most network issues quickly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and proven processes that promote the highest level of efficiency for online technical support and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to interface to your company's environment without compromising system security.
Progent's advanced technical support database system includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support provided to every Progent customer by every Progent engineer. This history of trouble tickets and responses is structured as an easily exploitable internal database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts can find optimal solutions quickly.
Remote support offered by Progent to customers in Dallas and throughout the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to handle the most challenging problems occurring in network planning, deployment, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value because their broad experience allows them to find solutions for problems quickly. In common instances, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network using the latest remote support tools in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate quickly following a serious breach. Security consulting services offered by Progent cover thorough network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies including system architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Dallas Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to support an internal Help Desk but who want fast response from an efficient Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk application software to handle the unique requirements of your business, or adding temporary online personnel to reinforce your in-house Call Center group to deal with high-demand events like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Dallas or anywhere in the state of Texas quick communication with an efficient network service resource with years of experience delivering phone help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a crucial driver of business productivity, and Progent's policy is to resolve rather than simply document network issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Dallas, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your network support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, remote monitoring can avoid stressful and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support multiple OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Dallas or throughout the state of Texas, Progent's online network support engineers are ready to deliver professional and economical IT help whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Dallas organization relies on a regular independent consultant or employs a full time organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected network emergencies or especially tough integration projects.
Details of Progent's Remote Computer Support for Dallas
Progent's phone help, remote repair, system security expertise, and network management services offer offices in Dallas or throughout the state of Texas unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Dallas and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone help and imposes no ongoing retainer for services delivered during normal working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals with skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the unique requirements of your company.
- Advanced Online Access Software
Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require a costly onsite visit. State-of-the-art online access software and experienced engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a wide variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.