Fast Remote Support for Dallas Computer Systems
Urgent Remote Support for Dallas NetworksFor businesses located in Dallas or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve the majority of information system problems quickly. This lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick repairs manage to end up as major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that ensure the highest level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system without violating corporate security.

Progent's powerful service reporting application stores detailed documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance delivered to every customer by every Progent engineer. This database of anomalies and fixes is stored as a quickly exploitable support knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Remote support services available from Progent to companies in Dallas and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to handle the special demands of your business, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology professionals offers your computer users in Dallas or anywhere in the state of Texas fast assistance from a reliable technical support resource with years of experience offering telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a key enabler of business success, and Progent's intent is to solve and not simply record network issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional consulting expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive and automated. By spotting potential problems before they grow into crashes, system monitoring can avoid inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments powered by a combination of OS platforms.
How Your Dallas Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Dallas or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver effective and affordable system help the instant your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Dallas business relies on a regular independent support technician or maintains an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to address sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Dallas
Progent's online technical help services allow your Dallas company to enjoy the benefits of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will derive greater business value by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Dallas and throughout Texas, nearby computer support providers, whether consisting of outside consultants or an internal maintenance staff, can solve the majority of network problems. However, major troubles may spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals provide an easy, fast, and affordable solution to supplement your local resources and to pass on valuable information to improve your capability to resolve future problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance service people have smaller overhead than big consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your company to wait for help during an IT crisis. As your company grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a proper framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These poorly built environments need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, executing a wide range of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only world-class IT help, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every customer. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.