Immediate Online Technical Support for Dallas Texas Networks
For companies in Dallas Texas, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide excellent value because they have the practical background and have access to the sophisticated technology needed to resolve most network issues quickly. This lowers immediate costs since service calls require fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where quick fixes somehow end up as big tabs. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that promote the highest level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's environment without violating system security.
Progent's powerful service reporting application stores detailed documentation for the support that Progent's clients have received. Progent's authorized consultants have access to the details of services rendered to each Progent customer by any Progent consultant. This archive of issues and resolutions is organized as a readily accessible support knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service specialists can arrive at optimal resolutions promptly.
Remote technical services provided by Progent to clients in Dallas Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges encountered in network planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your environment by means of advanced on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure appliances. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are requested to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Dallas Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Call Center application software to address the special needs of your corporation, or providing temporary online personnel to reinforce your existing Help Desk resources to deal with unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology experts gives your customers in Dallas Texas instant communication with a dependable support resource with extensive background offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's policy is to solve and not merely annotate IT issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Dallas Texas online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer support is proactive and automated. By spotting potential trouble spots before they result in crashes, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a combination of OS platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Dallas Texas, Progent's online network support specialists are ready to deliver effective and cost-effective IT support the instant your organization requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Dallas company deals with a regular freelance support technician or maintains an in-house organization that know how to handle typical computer problems, ProgentÔŅĹs Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially complicated integration projects.
Details of Progent's Online Computer Services for Dallas Texas
Progent's online help, remote repair, network security expertise, and network management services offer offices in Dallas Texas unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Dallas Texas and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and requires no periodic retainer for support services delivered during normal business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Application Programming
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that align with the specific requirements of your business.
- State of the Art Online Access Tools
Secure remote access allows Progent's support experts to see precisely what your users see. This makes it possible to find quick solutions to issues that might otherwise demand a costly onsite visit. Sophisticated remote access tools and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to every client. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.