Immediate, Affordable Remote Network Support for Daly City, California Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality computer support to customers who have small-company budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office network, custom remote troubleshooting technology, a large team of consultants accredited in a wide array of IT disciplines, a Help Desk service model that promotes efficiency and guarantees follow-through, a global team of on-line support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Main Areas of Expertise Serviced by Progent's Consultants for Businesses in Daly City, California
Progent's national group of world-class support professionals provides support for virtually all facets of information systems deployed by organizations of any size. Technologies served by Progent in Daly City include:

Service Delivery Alternatives for Daly City, California Businesses
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk structure common to larger IT organizations. Progent's Contact Center Service Model ensures fast response, comprehensive activity documentation, consistent follow-through, and strict expense monitoring across a range of IT support delivery alternatives that include online repairs, onsite help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and repair network problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve most network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the optimal solution: on-premises support professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person support calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office relocations and massive system upgrades, extended initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 package, database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response like data restoration and virus removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure to support telecommuters. Areas of infrastructure for which Progent's experts can provide assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and deployment, and reliable Internet connections. For information about Progent's network infrastructure expertise for telecommuters, visit infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in an environment that not only provides the top level of dependability and expandability but that is in addition easy for customers to transfer to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you�re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Daly City, California Businesses
Progent's staff size, scope of technical expertise, and experience with corporate IT consulting enable small businesses to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT support, small businesses often rely excessively on independent consultants. Although freelance support engineers have lower overhead than more substantial support firms and can typically charge nominally lower rates, they are often unable to react quickly to critical network problems. If an independent consultant is busy with different customer, ill, on vacation, or in training, the lack of backup staff may require your company to go without assistance in case of an emergency. As your company grows, network downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lost output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big consulting group to count on for help requires them to train with the meter running while your business ends up with the bill for their ongoing training.

  • Have Access to Expertise in Sophisticated IT Issues
    The majority of small support organizations or independent consultants specializing in small company network support may excel at delivering routine solutions but lack the background to deal efficiently with complex IT infrastructures with a variety of operating systems, numerous sites, VoIP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your business because big-company environments are by nature complex, integration issues demand in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and security requires enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a solid architecture, a sequence of ad hoc fixes often get tossed on top of a tenuous foundation. As a company evolves, stability and expandability issues can obstruct the success of the business. These networks require thorough evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that can provide the solid foundation to meet critical business requirements and ease downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and education to work through an ever more complicated maze of IT options available for enabling growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting services with the real needs of clients. Mixing network consulting and product selling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being based on the actual needs of a client.

Get in Touch with Progent
If your Daly City, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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