Daly City, CA Remote Support from World-class Computer Service Consultants
Progent's computer network troubleshooting services can deliver your Daly City, CA business budget-friendly and dependable access to enterprise-class consulting experts. By delivering network support help when you need it, providing specialized knowledge for line-of-business technologies, offering unique support such as automated server monitoring, and invoicing only for services you use, Progent offers your Daly City, California business an affordable option for maximizing the profitability of small-scale business information systems. Whether you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and safe information system and to have fast availability of the experienced support usually restricted to businesses who can set up a large internal information technology organization.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your company to plan and implement your cloud strategy.

Key Technologies Supported by Progent for Businesses in Daly City, California
Progent provides the services of certified consultants for all facets of information technology found in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Daly City, California Companies
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering computer support is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and tight expense control for an array of IT service delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help clients to analyze and repair network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's online network support services.

  • On-site Service
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, high availability it system design, virtual server strategies, plus configuration, customization and training for small business applications such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and major system migrations, extended initiatives like business analytics software development and support, relational database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange and MS SQL in order to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is possible with the class of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's largest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also simple for clients to migrate to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized networks common with small companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Daly City, California Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate network support allow small and midsize businesses to sidestep the problems related to over dependence on small service firms or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, smaller companies often depend heavily on independent engineers. Though individual support providers have lower overhead than more substantial IT service firms and can afford to bill apparently lower rates, they are often unable to respond quickly to urgent network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may force your company to go without help in case of an emergency. The more your small business expands, system unavailability or problems with line-of-business programs become more expensive. The money you thought you were conserving on an independent consultant can disappear fast because of lost productivity. In addition, when freelance engineers encounter new technologies, the unavailability of a large consulting team to count on for help forces them to learn in place while your business ends up footing the costs for their ongoing education.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of small support firms or freelance consultants who concentrate on small company network consulting are capable of providing connect-the-dots fixes but don't have the experience to deal efficiently with complex network environments that have a variety of operating systems, many offices, Voice over IP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive group of experts can benefit your company because big-company networks are by nature complicated, support problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of ad hoc fixes often get piled on top of a tenuous foundation. As a company evolves, reliability and scalability issues can undermine the productivity of the business. These networks require proper evaluation, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that can act as the reliable foundation to handle critical business needs and support future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and education to work through an increasingly complex maze of technology options offered for accelerating business growth and improving efficiency. They do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align technical support with the real interests of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
If your Daly City, California company needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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