Quick, Low-cost Online Network Troubleshooting for Daly City, California Small Businesses
For over twenty years, Progent has focused on delivering world-class IT support services to clients who have small-business IT budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial pool of engineers certified in a broad array of technical disciplines, a Help Desk service model that promotes efficiency and ensures follow-through, a global team of remote service experts, in-person service options for the majority of most zip codes in the United States, and a company culture committed to solving technical issues in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for major projects such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your business to design and implement your cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Daly City, California
Progent's national group of world-class experts provides help for all aspects of network technology used by companies of all sizes. Practice areas served by Progent in and around Daly City include:

Support Delivery Options for Daly City, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures rapid support, thorough activity documentation, consistent follow-up, and tight expense monitoring for an array of network support delivery alternatives that include remote repairs, on-premises support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to handle most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote network support services.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: in-person service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, refer to Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network protection engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and training for small business applications including financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and massive software upgrades, longer term projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and medium-size businesses to design, configure and troubleshoot the infrastructure required for a remote workforce. Aspects of network infrastructure for which Progent's consultants can provide assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure support services for a remote workforce, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of availability and scalability but that is also simple for customers to migrate to a different service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and network management while getting enterprise-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the multi- platform and non- standardized networks common with small companies, and keeps control of the licenses in the client's possession so that migrating to a new virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects like SIEM solutions to help enterprises meet industry standards and government regulations for network information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful array of benefits to clients wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for quick repairs. Another benefit of by-the-minute billing is that you won't be inclined to allow minor issues to fester until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The practice of detailing and archiving support records results in more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house support staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Daly City, California business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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