Expert Online Troubleshooting for Daly City, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network service organizations. Some small businesses allow themselves to become overly reliant on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to react quickly or effectively to network crises. Other small companies resort to mass-market service firms that employ personnel trained to provide standardized fixes for ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards that characterizes small business IT networks.

Progent's proven methodology for delivering low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the industry. Progent has provided online help to businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal IT support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Daly City, California Business Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network experts and Apple Computer certified engineers, Progent offers urgent assistance and affordable remote consulting to Daly City, CA small businesses for a wide array of computer technologies such as:

Support Delivery Options for Daly City, California Companies
Progent offers a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing computer support is built on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Support Model promotes fast response, thorough activity records, reliable follow-through, and strict cost monitoring across an array of IT service delivery options that include remote repairs, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses who need prompt and dependable support from a professional Helpdesk with efficient phone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can provide scant executive attention for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business computer networks stay productive. Read more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-time projects such as site relocations and major software migrations, longer term initiatives like business reporting software development and support, database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and SQL Server to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the type of in-house data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, protection and performance is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also simple for clients to transfer to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system security and can assist with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory requirements for IT data protection and reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to organizations wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for repairing actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major bills for fast solutions. Another advantage of granular invoicing is that clients are not tempted to allow simple issues to stay unaddressed until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The practice of detailing and archiving service activity results in more effective service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house IT personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Daly City, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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