Daly City, CA Online Help from Certified Computer Network Service Experts
Progent's computer network troubleshooting services can deliver your Daly City, CA company budget-friendly and dependable access to world-class consulting professionals. By delivering IT support service when you need it, providing advanced expertise for vital technologies, delivering value-added support such as automated network monitoring, and invoicing only for support you receive, Progent offers your Daly City, California business an affordable solution for maximizing the profitability of small business information systems. Whether you maintain an on-premises system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to create and manage a robust and safe information system and to benefit from quick access to the experienced consulting typically available only to businesses who are able to maintain a large in-house IT staff.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support staff. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to help your company to design and implement your cloud strategy.
Main Products and Technologies Serviced by Progent for Businesses in Daly City, California
Progent's group of certified consultants provides help for all facets of network systems found in businesses of any size. Technologies served by Progent in and around Daly City include:
Service Delivery Alternatives Available for Daly City, California Businesses
Progent offers a selection of options for providing small businesses with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity records, dependable follow-through, and strict expense control for an array of IT service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and repair network problems without the expense or time loss of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online computer support expertise.
- Onsite Service
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtualization strategies, plus integration, customization and training for small business programs including financials, operations, reporting, CRM, and productivity packages. Progent can help with one-time projects including site moves and major system upgrades, longer term projects such as management information application development and customization, relational database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of reliability, security, and recoverability than is possible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for customers to transfer to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network security and can help with complex security programs like SIEM solutions to help enterprises comply with industry standards and government regulations for network data protection and reporting.
The breadth and size of Progent's consulting staff offer a unique array of benefits to companies trying to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of network support, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a consultant with proven approaches for resolving actual network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big bills for quick solutions. An additional advantage of granular pricing is that you will be less tempted to permit simple issues to stay unaddressed until they become major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by every consultant to each client. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
If your Daly City, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).