Daly City, CA Remote Help from Certified Computer Network Service Consultants
Progent's computer network troubleshooting services can provide your Daly City, CA business cost-effective and reliable support from Microsoft and Cisco certified technical professionals. By providing network support service when you require it, offering specialized expertise for line-of-business technologies, delivering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Daly City, California business an affordable alternative for optimizing the productivity and profitability of small-scale office networks. If you run a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to build and maintain a reliable and safe IT system and to benefit from quick availability of the skilled consulting usually available only to enterprises who are able to set up a large internal IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service personnel. This can save money and help meet schedules for major projects like application programming, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Businesses in Daly City, California
Progent's nationwide team of certified consultants provides assistance for all facets of network systems deployed by businesses of all sizes. Practice areas served by Progent in Daly City include:
Service Delivery Alternatives for Daly City, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Support Model promotes fast support, comprehensive service records, reliable follow-through, and strict expense control for an array of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to analyze and repair network issues without the cost or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and reliable support from an online Help Desk Call Center with effective phone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses typically have tight IT funds and can provide little management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business computer networks are always up and running. Read more about Progent's Helpdesk services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtual server strategies, plus integration, customization and training for business applications such as financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software migrations, longer term projects such as business analytics application programming and customization, database software development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for clients to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT data security and incident reporting.
The scope and depth of Progent's consulting team offer a unique set of advantages to organizations trying to increase the business value of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of IT service, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for fixing actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for quick solutions. An additional benefit of granular invoicing is that clients won't be inclined to allow simple problems to fester until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports given by each consultant to each client. The practice of documenting and organizing support records allows more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Daly City, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).