Fast, Affordable Online Computer Support for Daly City, California Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class computer support to customers who have small-business IT budgets. Progent has developed a powerful support solution that features a low-overhead, seamless virtual office network, sophisticated remote repair tools, a substantial pool of engineers accredited in a broad range of IT practice areas, a Call Center service model that maximizes efficiency and ensures follow-up, a worldwide group of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture committed to fixing network issues in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support personnel. This can save money and help meet schedules for big IT initiatives such as application programming, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent's Consultants for Companies in Daly City, California
Progent's nationwide team of industry certified support professionals provides support for all facets of network systems deployed by organizations of all sizes. Practice areas served by Progent in and around Daly City include:

Service Delivery Options for Daly City, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast response, comprehensive activity documentation, consistent follow-through, and strict expense monitoring across a range of IT support delivery alternatives that include online troubleshooting, in-person support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for in-person support visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more about why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems. for more information, visit Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network security consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and support for small business applications including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and major software upgrades, longer term projects such as customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and malware removal.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and medium-size companies to design, configure and troubleshoot the network infrastructure required for telecommuters. Aspects of network infrastructure where Progent's consultants can deliver support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure support services for a remote workforce, go to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to migrate to another service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network data security and reporting.

The scope and size of Progent's consulting team offer a powerful array of benefits to customers trying to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of network service, executing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for resolving actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size bills for fast solutions. An additional benefit of granular pricing is that your company will be less inclined to allow incipient problems to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Daly City, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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