Daly City, CA Online Help from World-class Network Service Professionals
Progent's computer network support services can deliver your Daly City, CA company cost-effective and consistent access to world-class computer experts. By providing network consulting service when you require it, providing specialized knowledge for vital technologies, offering unique services such as 24x7 server monitoring, and billing only for services you use, Progent offers your Daly City, California business an economical alternative for optimizing the profitability of small-scale office networks. If you maintain a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to create and support a reliable and secure IT network and to have quick availability of the skilled help typically available only to businesses who are able to maintain a sizeable internal information technology staff.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.
Core Practice Areas Serviced by Progent for Businesses in Daly City, California
Progent offers the services of qualified consultants for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Options for Daly City, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering network support services is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Service Model ensures rapid support, thorough service documentation, reliable follow-through, and tight cost control across an array of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most network issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to give small companies the optimal solution: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network design, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office relocations and massive software upgrades, longer term initiatives like management reporting application programming and support, relational database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange and SQL Server to provide small businesses with greater levels of availability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for clients to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with advanced security programs like SIEM solutions to help companies meet industry standards and government mandates for network data protection and incident reporting.
The scope and size of Progent's consulting staff bring a unique set of benefits to customers wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for repairing real-world network problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for quick fixes. An additional benefit of by-the-minute invoicing is that customers won't be tempted to allow incipient issues to stay unaddressed until they become big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by each consultant to each client. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
In case your Daly City, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).