Professional Remote Help for Daly City, California Computer Networks from Certified Consultants
Small businesses have typically been ignored by major network service organizations. Some small companies permit themselves to grow overly reliant on individual engineers or small consulting firms who lack the size or comprehensive knowledge to respond quickly or efficiently to technical crises. Other small businesses resort to giant service firms staffed with personnel trained to offer by-the-numbers solutions to ordinary issues but who are missing the experience and versatility to deal with the variety of environments and lack of standards typical of small company information systems.
Progent's time-tested approach to delivering affordable and successful network service to small companies has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has provided online support to companies in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service group. Co-sourcing can cut costs and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified experts to assist your company to plan and implement your cloud strategy.
Core Technical Areas Serviced by Progent for Business Networks in Daly City, California
Progent offers the support of certified consultants for all facets of business network technology found in small and midsize companies. Products and technologies serviced by Progent include:
Support Delivery Options for Daly City, California Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive service records, consistent follow-up, and strict cost monitoring across an array of IT service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online network support services.
- On-site Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, longer term initiatives like management information software development and support, database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is possible with the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly monitored, and systems are consistently backed up and available for complete and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition easy for customers to transfer to another support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government mandates for IT data security and incident reporting.
The breadth and size of Progent's engineering team bring a powerful set of benefits to companies wishing to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for solving real-world IT problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast fixes. Another advantage of granular invoicing is that you will be less tempted to allow simple problems to stay unaddressed until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports given by each staff member to every client. The discipline of detailing and organizing service activity allows more effective service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Daly City, California company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).