Daly City, CA Online Help from World-class Computer Service Professionals
Progent's computer technical support services can provide your Daly City, CA company budget-friendly and consistent access to enterprise-class IT experts. By delivering IT support help when you need it, offering specialized knowledge for key applications, delivering value-added services such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Daly City, California business an economical option for maximizing the productivity and profitability of small business information systems. Whether you have a local datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and support a reliable and safe information system and to have fast availability of the skilled support typically restricted to corporations who are able to maintain a large in-house information technology organization.

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support staff. This can save money and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to plan and execute your cloud strategy.

Primary Practice Areas Serviced by Progent for Businesses in Daly City, California
Progent's national group of world-class support professionals provides help for virtually all aspects of network systems deployed by companies of all sizes. Practice areas supported by Progent in Daly City include:

Service Delivery Alternatives Available for Daly City, California Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering network support services is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity records, reliable follow-through, and strict expense monitoring across a range of IT service delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and repair network problems without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more about how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and reliable access to a professional Help Desk with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller companies typically have limited IT funds and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business computer networks are always productive. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for business software such as accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and major system migrations, longer term projects like business information software programming and support, database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for clients to migrate to another support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Daly City, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate network support allow small and midsize businesses to avoid the problems associated with over dependence on small support organizations or freelance consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, smaller companies sometimes rely excessively on independent engineers. Though freelance service providers have lower overhead than larger support firms and can afford to charge apparently lower fees, freelancers are frequently too overworked to respond quickly to urgent problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup personnel may require your business to go without help during a crisis. As your company grows, network downtime or problems with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower productivity. Also, when independent engineers confront new problems, the lack of a big consulting group to depend on for advice forces them to learn on the job while your business ends up footing the costs for their continuing education.

  • Have Access to Expertise in Sophisticated IT Solutions
    The majority of small support firms or freelance consultants specializing in small company network support may excel at providing routine fixes but lack the experience to deal cost-effectively with complicated network environments with a variety of platforms, multiple sites, Voice over IP implementations, mobile clients, interconnected financial and operational applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your business because big-company environments are characteristically complex, support problems require in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, availability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a solid architecture, a sequence of ad hoc fixes often get piled onto of a tenuous structure. As a business evolves, stability and scalability issues can hinder the success of the organization. These networks need thorough evaluation, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to handle current business requirements and ease downstream expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies require guidance and education to work through an increasingly complicated maze of technology options available for accelerating growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to align technical services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a client.

Contact Progent
In case your Daly City, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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