Expert Online Troubleshooting for Daly City, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network service organizations. Some small businesses allow themselves to become overly reliant on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to react quickly or effectively to network crises. Other small companies resort to mass-market service firms that employ personnel trained to provide standardized fixes for ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards that characterizes small business IT networks.

Progent's proven methodology for delivering low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the industry. Progent has provided online help to businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal IT support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Daly City, California Business Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network experts and Apple Computer certified engineers, Progent offers urgent assistance and affordable remote consulting to Daly City, CA small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives Available for Daly City, California Businesses
Progent offers a variety of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing computer support is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-up, and strict cost control for a range of network service delivery options that include remote repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Service
    Progent’s Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and reliable access to an online Help Desk Call Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business information systems are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and training for small business programs including accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, extended initiatives such as business reporting software development and support, database application development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible with the class of in-house data center that is practical for most small businesses. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's servers in a setting that not only provides the highest level of availability and expandability but that is also simple for clients to migrate to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of network security and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful array of benefits to organizations trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the front lines of network support, executing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for repairing actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for quick repairs. An additional advantage of granular invoicing is that your company won't be tempted to permit minor issues to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Daly City, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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