Immediate, Affordable Remote Network Troubleshooting for Daly City, California Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support services to customers with small-business IT budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants certified in a broad array of IT disciplines, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a global group of remote troubleshooting experts, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and implement a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Daly City, California Office Networks
As a Microsoft-certified Partner consulting firm with a world-class group of Cisco Premier CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Daly City, CA businesses for a wide range of computer technologies such as:

Support Delivery Alternatives for Daly City, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, thorough service documentation, reliable follow-through, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, onsite help, and high-end consulting.

  • Online Support
    Progent�s Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's IT engineers allows them to handle most IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information about Progent's online computer support services.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you need them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent�s Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, see Progent�s Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, server virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, longer term initiatives like upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can assist small and mid-size businesses to plan, deploy and debug the network infrastructure for a remote workforce. Aspects of infrastructure for which Progent's experts can provide support include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and implementation, and reliable Internet access. To learn about Progent's network infrastructure support services for teleworkers, refer to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to transfer to a different service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow businesses with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the multi- platform and non- standardized networks common with smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and government mandates for network information protection and incident reporting.

The scope and depth of Progent's engineering team offer a unique array of benefits to companies trying to increase the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progents staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, in the trenches of IT support, performing a wide range of IT projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a support engineer with proven approaches for resolving real-world network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for fast fixes. An additional advantage of by-the-minute invoicing is that clients will be less tempted to allow incipient problems to stay unaddressed until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving service records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wont release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Daly City, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    If your organization does not need immediate online support but you think you will require assistance with your network in the near future, you can save time and money and ensure that the right IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.

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