Daly City, California Microsoft and Cisco Certified Consulting Firm

Service Delivery Options for Daly City, California Companies
Progent offers a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and strict expense control for an array of network support delivery alternatives that include remote repairs, on-premises help, and high-end consulting.

• Online Service
  Progent’s Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's online network support services.

• On-site Support
  Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite network support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues. for more information, see Online Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent offers small and midsize businesses affordable access to world-class consultants who can deliver help with critical products and technologies such as
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for small business software including accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive software migrations, extended initiatives such as upgrading an older MRP platform to a current Microsoft Dynamics 365 package, database application development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

• Hybrid Cloud Integration Consulting Services
  Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with complex security projects like SIEM solutions to help companies comply with industry guidelines and statutory regulations for network data protection and incident reporting.

The breadth and size of Progent's engineering staff bring a unique set of advantages to companies trying to maximize the business value of their information system within a reasonable budget. These benefits include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for repairing actual network problems quickly. Read more details about Progent's best practices for network consulting.

• Granular Pricing
  Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for fast repairs. An additional advantage of granular pricing is that your company will not be inclined to allow incipient issues to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of Network Services
  Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to every client. The practice of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Daly City, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).