Professional Online Troubleshooting for Daly City, California Networks from World-class Engineers
Small companies have typically been ignored by large network support organizations. Many small businesses permit themselves to grow overly dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to respond promptly or effectively to network emergencies. Other small businesses resort to mass-market service firms staffed with technicians taught to provide by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and lack of standards that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and effective technical support to small companies has made Progent among the premier Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for big projects such as software programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your company to design and execute your cloud computing strategy.

Main Practice Areas Serviced by Progent for Daly City, California Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco Premier CCIE network experts and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to Daly City, CA businesses for a broad array of computer technologies including:

Support Delivery Options for Daly City, California Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough service records, consistent follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, in-person support, and top-level consulting.

  • Online Service
    Progent’s Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection engineering, non-stop it system design, server virtualization strategies, plus integration, programming and support for small business applications including accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as site moves and major software upgrades, longer term initiatives like business information application development and support, relational database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition simple for customers to migrate to a different support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting services to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information security and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to organizations trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for resolving real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for quick solutions. An additional benefit of granular billing is that clients will be less inclined to permit simple problems to fester until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by every consultant to every customer. The practice of documenting and archiving service activity results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Daly City, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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