Daly City, CA Online Help from Certified Computer Network Troubleshooting Professionals
Progent's computer support services can deliver your Daly City, CA company low cost and consistent support from world-class technical engineers. By delivering IT consulting help when you need it, providing specialized expertise for mission-critical applications, offering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent gives your Daly City, California business an affordable solution for optimizing the productivity of small-scale office information systems. Whether you run a local system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and support a robust and safe information system and to have quick availability of the skilled consulting typically restricted to businesses who are able to maintain a sizeable in-house IT group.

For larger companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service personnel. This can cut costs and minimize technical risks for major projects such as application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to help your business to design and execute a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Daly City, California
Progent's nationwide team of world-class consultants offers help for virtually all aspects of information technology found in organizations of any size. Areas supported by Progent in Daly City include:

Support Delivery Options for Daly City, California Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk structure familiar to big IT groups. Progent's Helpdesk Service Model promotes fast support, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for an array of network support delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for business software including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office moves and massive system migrations, extended initiatives like customizing a legacy MRP system to a modern Microsoft Dynamics 365 solution, database application development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and medium-size businesses to design, implement and troubleshoot the infrastructure to support at-home workers. Areas of infrastructure where Progent's experts can provide guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and implementation, and reliable Internet connections. For information about Progent's infrastructure support services for remote workers, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top level of dependability and scalability but that is also easy for customers to migrate to another service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit companies with mixed environments to benefit dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Daly City, California Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on small support firms or individual engineers.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small companies often rely excessively on freelance consultants. Although freelance support engineers have lower overhead than larger support organizations and can typically charge apparently smaller fees, individuals are frequently stretched to far to react rapidly to critical problems. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to go without help in case of an emergency. As your small business expands, network unavailability or difficulties with critical programs become more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower output. Also, when freelance engineers encounter new technologies, the unavailability of a large engineering team to depend on for advice requires them to train with the meter running while your organization winds up with the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    The majority of smaller service firms or freelance engineers specializing in small business IT support may excel at delivering routine solutions but lack the seasoning to work efficiently with complicated IT configurations with a variety of operating systems, numerous sites, Voice over IP systems, remote workers, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large team of specialists can benefit your small business because enterprise networks are by nature complex, support problems demand thorough knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc fixes often get piled onto of a weak foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the business. These networks need proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that can provide the reliable foundation to meet current business requirements and ease downstream expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need direction and education to work through an ever more complex array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a customer.

Contact Progent
In case your Daly City, California business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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