Fast, Low-cost Remote Computer Support for Daly City, California Small Businesses
For over twenty years, Progent has specialized in providing enterprise-quality network support services to customers with small-company IT budgets. Progent has developed a powerful service system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial team of consultants certified in a wide array of IT disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-up, a global group of on-line support experts, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the shortest time and at the least cost to customers.
For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house network support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to plan and execute a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Office Networks in Daly City, California
Progent's group of world-class experts offers help for virtually all facets of network systems used by businesses of all sizes. Technologies served by Progent in and around Daly City include:
Service Delivery Options for Daly City, California Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive service records, dependable follow-through, and strict expense control for a range of network service delivery modes that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's online network support services.
- On-site Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant network design, virtual server strategies, plus integration, programming and training for business programs such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major system upgrades, extended initiatives such as business analytics application programming and support, relational database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of reliability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems are consistently archived and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for customers to transfer to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the software in the customer's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Daly City, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support firms or freelance consultants.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Freelance Consultants
For network services, small companies sometimes rely heavily on freelance consultants. Though individual service providers have lower expenses than more substantial support firms and can afford to bill apparently lower fees, individuals are sometimes stretched to far to respond quickly to urgent network problems. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the lack of replacement staff may force your business to wait for help during a crisis. The more your small business grows, network downtime or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can disappear quickly due to lower productivity. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting team to rely on for help forces them to train on the job while your company ends up footing the bill for their continuing training.
- Gain Access to Expertise in Complex IT Solutions
Many smaller service organizations or independent engineers who concentrate on small company IT consulting are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complex IT configurations that have a variety of operating systems, many offices, VoIP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive staff of experts can benefit your company because enterprise environments are by nature complex, integration problems require in-depth knowledge in numerous technical disciplines, and reaching a high degree of stability, reliability, and security requires industry-tested leading practices.
- Build a Solid Foundation for Seamless Growth
Small companies often start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid fixes commonly get thrown onto of a weak foundation. As a business evolves, reliability and scalability issues can obstruct the success of the business. Such networks need proper evaluation, smart strategic analysis, and in-depth experience to migrate to an IT environment that can provide the solid foundation to meet current business needs and support future growth.
- Work with Solution Finders, Not Product Resellers
Smaller companies need guidance and education to navigate through an increasingly complex maze of IT alternatives available for enabling growth and enhancing productivity. They do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers services only. This permits Progent to match technical support services with the genuine interests of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a small business.
How to Contact Progent
If your Daly City, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).