Fast, Low-cost Online Computer Help for Daly City, California Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to customers with small-business budgets. Progent has developed a powerful service solution that features a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of consultants certified in a broad array of IT disciplines, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-up, a worldwide group of remote support professionals, in-person service availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the least time and at the lowest cost to customers.
For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal network support group. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your business to design and execute your cloud strategy.
Main Technologies Supported by Progent for Daly City, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Daly City, CA small businesses for a broad range of computer technologies such as:
Support Delivery Options for Daly City, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, and IT management. Progent's paradigm for providing computer support is based on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Model ensures fast support, comprehensive activity records, dependable follow-through, and strict cost control across an array of IT support delivery modes that include online troubleshooting, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's online network support expertise.
- On-site Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to deliver small companies the ideal combination: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progentís Help Desk sharing services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, virtual server solutions, plus integration, customization and training for small business applications including financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term projects like upgrading a legacy MRP system to a current MS Dynamics 365 package, database software programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and malware cleanup.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and mid-size companies to plan, implement and debug the network infrastructure required for remote workers. Aspects of network infrastructure for which Progent's experts can deliver support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and deployment, and reliable Internet access. To find out about Progent's network infrastructure consulting services for teleworkers, visit infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for customers to migrate to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for network information security and reporting.
The scope and depth of Progent's engineering team bring a unique set of benefits to companies trying to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network support, performing a broad variety of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for solving actual IT problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for quick repairs. Another advantage of by-the-minute pricing is that customers will be less inclined to permit simple issues to fester until they grow into major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to every customer. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
In case your Daly City, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).