Professional Online Troubleshooting for Daly City, California Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been underserved by major IT support firms. Many small companies allow themselves to grow excessively dependent on individual consultants or small consulting firms who don't have the size or broad knowledge to respond quickly or efficiently to network crises. Still other small companies turn to giant service firms staffed with personnel trained to provide standardized solutions to common problems but who do not have the background and versatility to handle the diversity of environments and absence of standards typical of small business IT systems.

Progent's time-tested approach to delivering affordable and effective network service to small businesses has made Progent one of the top Microsoft-certified network service firms in the industry. Progent has provided remote support to companies in every state in the country (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network support staff. This can save money and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to help your business to plan and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Daly City, California
Progent's nationwide group of world-class experts offers support for virtually all facets of network technology used by organizations of any size. Areas supported by Progent in Daly City include:

Service Delivery Alternatives for Daly City, California Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for providing network support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough activity records, consistent follow-through, and strict expense monitoring across a range of IT service delivery options that include online troubleshooting, in-person support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle most network issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for's NodeZero pentest platform, network protection consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, customization and training for business software including accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as site moves and massive software migrations, longer term initiatives such as customizing an older ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size companies to design, implement and debug the infrastructure needed to support offsite workers. Areas of infrastructure where Progent's experts offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and robust Internet connections. For details about Progent's infrastructure support services for a remote workforce, go to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of availability and expandability but that is also easy for customers to transfer to another support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Daly City, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network consulting enable small companies to sidestep the problems related to over dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, smaller businesses sometimes depend heavily on independent engineers. Although freelance service providers carry lower overhead than more substantial support firms and can afford to charge apparently smaller rates, they are frequently too overworked to respond rapidly to critical network problems. If a freelance consultant is busy with different customer, sick, on vacation, or in class, the absence of replacement staff may require your company to wait for assistance during an emergency. The more your small business expands, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent engineers confront unfamiliar problems, the unavailability of a big consulting team to depend on for assistance requires them to learn on the job while your organization ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of small support firms or independent consultants focused on small company IT consulting may excel at providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT infrastructures with a variety of platforms, numerous locations, VoIP implementations, remote workforces, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your company because big-company networks are characteristically complex, support problems require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for industry-tested best practices.

  • Build a Firm Basis for Growth
    Small companies typically start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid fixes commonly get thrown on top of a marginal foundation. As a business evolves, reliability and scalability issues can hinder the success of the business. These environments need thorough assessment, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the solid basis to meet critical business requirements and support future expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies need guidance and insight to navigate through an increasingly complicated maze of technology alternatives available for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or service organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This allows Progent to match consulting services with the real needs of clients. Combining network consulting and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual needs of a small business.

How to Contact Progent
In case your Daly City, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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