Expert Online Service for Daly City, California Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been ignored by large IT support organizations. Some small businesses allow themselves to grow overly dependent on individual consultants or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to technical crises. Other small businesses resort to giant support firms that employ personnel trained to provide standardized fixes for ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and lack of standardization typical of small business IT systems.
Progent's proven approach to providing low-cost and successful technical support to small companies has made Progent among the premier Microsoft-certified IT consulting organizations in the industry. Progent has provided remote help to businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to help your company to plan and implement your cloud computing strategy.
Primary Products and Technologies Supported by Progent's Consultants for Businesses in Daly City, California
Progent's national group of world-class support professionals offers assistance for virtually all aspects of information systems used by businesses of all sizes. Practice areas served by Progent in and around Daly City include:
Support Delivery Alternatives for Daly City, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast response, thorough service documentation, consistent follow-up, and tight expense monitoring for a range of network support delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle most network problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: on-premises service professionals when you require them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, see Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for small business programs such as accounting, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including site moves and massive system migrations, extended projects like upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as disaster recovery and malware removal.
- Infrastructure Support Services for an At-Home Workforce
Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support offsite workers. Aspects of network infrastructure for which Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network planning and deployment, and robust Internet connections. To find out about Progent's infrastructure consulting expertise for telecommuters, refer to network infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition convenient for customers to migrate to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can help with complex security projects like SIEM solutions to help companies meet business standards and government requirements for network information security and reporting.
The breadth and size of Progent's consulting staff bring a unique set of benefits to clients trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Industry Practices
Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of network service, performing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for solving actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size invoices for quick repairs. Another benefit of by-the-minute pricing is that you won't be tempted to permit less critical problems to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by each consultant to each customer. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small companies who utilize independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Find out more details concerning Progent's knowledge transfer services.
Contact Progent
If your Daly City, California business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).