Business Continuity Consulting Support for
Small and Midsize Company Networks:
Data Protection Manager
Microsoft System Center Data Protection Manager (SCDPM) offers near-continuous backup and rapid recovery for environments centered on Microsoft technology. SCDPM provides small and mid-size organizations application-aware protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint. SCDPM can be used to back up Windows and Linux virtual machines and supports VMs hosted on Hyper-V and VMware. SCDPM can back up and restore files, folders and volumes and can replicate and restore data between separate localities. For streamlined offsite backup, SCDPM can take advantage of Microsoft Azure Backup for temporary backup and the Azure Recovery Services vault for low-cost, long-term archival backup. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.)
Current versions of SCDPM include support for Windows Server 2019, SQL Server 2019, Exchange 2019, and SharePoint 2019. Current releases also feature greater storage efficiency, higher performance with tiered storage, support for ReFS volumes, offline Backup using Azure Data Box, and enhanced security.
Progent's Microsoft-certified consulting team can help businesses to plan, deploy, manage, and troubleshoot a backup system built on System Center Data Protection Manager. Progent can assist you to upgrade from prior versions of Data Protection Manager or from a different backup platform, and Progent can tune your SCDPM environment for on-premises, hosted, cloud-based, or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver as-needed help in resolving your most challenging issues, or end-to-end project management or co-management services to ensure your Data Protection Manager initiative is successfully completed on schedule and on budget.
Data Protection Manager Architecture
Microsoft designed Data Protection Manager with special attention to protecting Microsoft servers and workloads. By supporting Volume Shadow Copy Services (VSS) and other key protection features built into Microsoft servers and applications, SCDPM can transparently back up and rapidly restore Microsoft-specific entities such as Exchange DAG groups, the distributed components of SharePoint farms, and Windows Hyper-V Clustered Shared Volumes (CSVs). This allows administrators who are not experts in any or all of these technologies to recover data easily and accurately. SCDPM continuously protects the core Microsoft server workloads to a SCDPM server, which then allows disk-based recovery and tape-based, long-term archival storage for a complete backup and recovery solution. A single SCDPM server can support up to 800 virtual machines of 100 GB each and 3,000 Windows client computers.
Using System Center Data Protection Manager with Microsoft SQL Server
SCDPM can protect Microsoft SQL Server including SAP workloads, and handles advanced SQL Server cluster configurations. For enhanced reliability and performance, SCDPM supports the use of clustered SQL Server nodes for its database. DPM supports SQL Server Failover Cluster Instance (FCI) using Cluster Shared Volume (CSV). SCDPM includes the ability to protect an entire instance of SQL Server so all new databases are protected automatically, expanded capacity to handle up to 2,000 databases, and a self-service restore capability that allows administrators to restore their own databases.
SCDPM can back up regular data files as well as the system state of a server, and it also works efficiently with servers that maintain databases/transactional log files. SCDPM is especially efficient as a backup and restore mechanism for Microsoft SQL Server because it intelligently integrates with the SQL Server VSS writers. Since SCDPM uses core VSS services, it will back up all files, open or not, to at least a snapshot recovery level. As a result, you never have to worry about open file issues. SCDPM can also protect SQL Server databases that use the AlwaysOn feature, including database clusters and SharePoint farm databases with SQL Server AlwaysOn enabled.
In between express full copy captures, the standard SQL Server transaction logging mechanism is used to offer up-to-the-minute protection. The log files themselves are replicated by SCDPM. In case a recovery is required, the most recent SCDPM differential backup can be combined with the most recent set of transaction logs to provide rapid restoration.
For information about Progent's Microsoft-certified support services for SQL Server, refer to Microsoft SQL Server Consulting.
Using System Center Data Protection Manager with Microsoft Exchange Server
Current versions of SCDPM support Microsoft Exchange Server 2019 and 2016, and can protect Exchange database availability groups (DAGs). SCDPM includes the ability to provide tailored, application-aware protection for Exchange Server and addresses a granularity problem that has historically been a major headache for Exchange administrators. Exchange backup APIs are designed to back up entire databases. However, if you want to restore an individual mailbox or public folder, you have in the past had two choices: either restore the entire database or switch to third-party mailbox-level backup tools. SCDPM allows you to protect one or more storage groups as a whole, while still giving you the ability to restore individual mailboxes.
SCDPM also offers 'lossless recovery' of Exchange Server data. This means that after SCDPM has restored your email databases to the latest recovery point, and updated all of the synchronized transaction logs, SCDPM can automatically reapply the surviving Exchange transaction logs from the production server to the very last committed email message, bringing the Exchange server completely forward.
SCDPM improves the performance of your Exchange Server by offloading the typical ESEUTIL operations that most backup applications impose on the production server. The SCDPM server takes car of this on the redundant data, conserving the bandwidth on the production Exchange Server.
To learn more about Progent's support for Microsoft Exchange Server, see Microsoft Exchange Server Consulting.
Using Data Protection Manager with Virtual Servers
SCDPM offers continuous protection for virtual machines (VMs) powered by Windows Server Hyper-V and through integration with System Center Virtual Machine Manager (SCVMM) can provide consistent protection even during a Hyper-V Live Migration process. For users of VMware, a way to reduce disaster recovery time drastically is to build an SCDPM server with enough CPU and RAM resources to create a system that allows you quick recovery from a failed virtual machine host server. Since the SCDPM server always has an exact replica of all the virtual machine guest files, in the event the virtual machine host fails, and by having a virtual server installed on the SCDPM server, you can choose to boot those replica images as running machines and take your time in restoring the original failed virtual machine host server. This means you could be up in minutes with all your virtual machine guests even with a complete failure of the original virtual machine host. Adding to the time savings, the entire operation can be accomplished remotely.
How Progent Can Help You Benefit from Microsoft Data Protection Manager
Progent's Microsoft-certified Data Protection Manager consultants can help you create practical recovery plans, design an affordable fault-tolerant network infrastructure, deploy a SCDPM-based backup and restore solution, thoroughly test your system, show your IT staff how to manage Microsoft SCDPM, or handle complete IT outsourcing services including off-site hosting of virtual or physical SCDPM servers in Progent's datacenter.
Progent's consultants can use industry best practices to help you:
- Define your recovery goals and establish a protection policy to meet them
- Design an efficient multi-site plus cloud network topology for SCDPM
- Configure Windows Server SQL Server, Exchange, and SharePoint to run with SCDPM
- Configure Protection Groups and Storage Pools
- Calculate and allocate disk space for backup
- Define custom volumes
- Install Protection Agents on computers inside and outside your firewall
- Integrate SCDPM with System Center Operations Manager (SCOM) and with System Center Virtual Machine Manager (SCVMM)
- Integrate SCDPM with Microsoft's Azure Backup for cloud-based protection
- Optimize backup and recovery performance
Progent's cybersecurity experts have earned prestigious certifications from internationally recognized network security institutions. Progent can provide the support of CISA-certified security audit consultants, CISM-certified security management experts, CISSP-certified cybersecurity professionals, GIAC-certified information assurance consultants, and CISSP-ISSAP certified security architecture experts. To be awarded credentials from these organizations, security consultants must have both proven experience and demonstrated knowledge of industry best practices for business continuity planning and disaster recovery. For more information about Progent's security engineers and their services, visit Network Security Services.
High Availability Solutions Offered by Progent's Consultants
Progent's Microsoft and Cisco-certified engineers can assist you to build a cost-effective, non-stop IT architecture that addresses key issues encompassing a wide array of networking technologies and processes such as:
Workplace Recovery Planning
Progent's disaster recovery consultants can show you how to design a workplace recovery plan so you can restore IT functionality in case of an IT system catastrophe. Progent can assist you to define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, non-stop network architecture that takes into account availability issues involving a wide range of network technologies and procedures. To find out more, see Disaster Recovery Consulting.
CRISC-Certified IT Risk Control
The CRISC program was initiated by ISACA to verify a consultant's skills to design, implement, and support IS controls to mitigate risk. Progent offers the expertise of a CRISC-certified engineer to help you to develop and carry out a workplace continuity or disaster recovery strategy that follows industry best practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines. For more information, see CRISC-Certified network risk mitigation specialists.
Microsoft Server 2019 Fault-tolerant Failover Clustering
Windows Server 2019 incorporated important enhancements in capacity, throughput, manageability, security and compliance, application compatibility, Linux support, Kubernetes technology, and hybrid integration of on-premises and cloud assets. Top enhancements of Microsoft Windows Server 2019 include Windows Admin Center for centralizing the management of hybrid on-premises/cloud-hosted deployments, System Insights for taking advantage of modern predictive analytics to manage local networks, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion defense, container networking using Kubernetes, Cluster Sets technology for building and managing large non-stop scale-out clusters, and Microsoft's Storage Migration Service for simplifying the upgrade process from legacy versions of Windows Server. For details, visit Windows Server 2019 High Availability Failover Clustering Consulting.
Microsoft Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR system based on Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point. To learn more, go to Microsoft Windows Server 2016 Disaster Recovery and Business Continuity Expertise.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware SRM.
NetApp MetroCluster High Availability and Disaster Recovery Technology
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites that are as far as 185 miles (300km) apart from each other. Progent offers the skills of a certified NetApp MetroCluster expert who can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your functional requirements and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by delivering guidance with procedures like assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to verify adherence with industry standards and regulatory mandates.
Fault Tolerant Load Balancing
Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. Fault tolerant load balancing products for which Progent can provide consulting services include Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP. To learn more, visit Non-stop Load Balancing.
Zero Downtime Internet Data Centers
Progent's Data Center consultants can help you select fault-tolerant data centers that meet the specific requirements of your company. Fault tolerant off-site data centers are particularly attractive to small and mid-size businesses because of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Attempting to create an on-site data center with even a minimum degree of fault tolerance is financially prohibitive for most small businesses. Progent can show you how to get all the advantages of high-availability colocation facilities by providing a complete range of consulting and support services. For details, visit Fault Tolerant Colocation Solutions.
Fault Tolerant Interoffice Connectivity
Progent's multi-site connection professionals can help businesses achieve fault tolerant branch office connectivity by means of redundant system architectures featuring transparent failover. Progent's Cisco-premier CCIE network engineers can design and implement fault-tolerant Inter-office networks based on zero-downtime EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide economical 24x7 interoffice networking. To read more, go to Failsafe Inter-office Connectivity.
Fault Tolerant Internet Connectivity
Progent's Cisco-certified network experts can show you how to create an economical, high availability Internet connection solution that can achieve non-stop Internet access via a wide range of high availability Internet access solutions including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers CCIE consultants to show you how to apply the most up-to-date techniques for 24x7 Internet connectivity to implement an affordable, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet access. To read more, visit Fault Tolerant Internet Connectivity Architecture.
Backup and Restore Solutions Consulting Experts
Progent offers affordable remote access to IT engineers with expertise in a broad range of products and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and handhelds. Progent offers expertise for leading data protection platforms such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help your company to design, upgrade, or troubleshoot data backup solutions for a variety of topologies such as on-premises, remote, cloud-based, or a mix. To learn more, see Backup and Restore Solutions Consulting.
Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to help your business to plan, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting.
ProSight DPS Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup provides small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Azure storage. Progent is a certified Altaro partner and offers a wide array of remote or on-premises services to assist you to plan, install, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup. For details, go to Altaro VM Backup consulting.
ProSight Data Protection Services Altaro O365 Total Backup Services
Microsoft 365 (previously branded Office 365) provides simple archiving but does not have integrated support for key data protection capabilities such as Exchange backups or long-term point-in-time recovery for OneDrive or SharePoint Online. Altaro O365 Backup delivers a feature-rich BDR solution for programmable backup and quick recovery of all your company's O365 mail, Microsoft Teams Chats, SharePoint documents, and OneDrive for Business data. Progent is an Altaro partner and has designed ProSight Data Protection Services O365 Backup to provide end-to-end management services for Altaro's O365 data protection product. ProSight Data Protection Services O365 delivers a budget-friendly backup-as-a-service (BaaS) solution that protects O365 apps against data loss resulting from human or system mistakes, malicious deletion, and malware assaults such as ransomware. To read more, go to ProSight DPS Altaro O365 Backup services.
Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services ECHO automates and monitors your backup activities and enable rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services ECHO can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services ECHO to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services ECHO managed backup.
ProSight DPS 360 Backup Solutions
Progent's data protection experts can assist your company to create, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image-based backup/restore for VMs and physical computers, works with all leading public clouds, and allows you to build a backup solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss resulting from user mistakes, computer glitches, ill-intentioned insiders, and malware assaults like ransomware. For more information, see ProSight Data Protection Services 360 Backup services.
Consulting Services Double-Take Solutions for Backup
Double-Take Software publishes a selection of products intended to deliver small companies a variety of affordable solutions for replicating and restoring business-critical workloads including Microsoft Exchange, SQL Server, RIM Blackberry, and SharePoint. Progent's disaster recovery planning experts have in-depth experience integrating Double-Take products into small business information systems to achieve a high state of availability and disaster recovery readiness at a budget-friendly cost. To learn more, visit Consulting for Double-Take Solutions for Backup.
Why Choose Progent for Disaster Recovery/Business Continuity Planning?
Because Progent is a Microsoft Partner and provides high-level application support for a broad range of small business applications, Progent is able to assist customers to find efficient information technology solutions that optimize the business value of your information system. As a Registered Partner with Cisco, Progent can provide the services of certified engineers and specialists with expertise in designing, installing and troubleshooting infrastructure solutions built on Cisco products. The depth of Progent's IT experience and Progent's familiarity with the needs of small and midsize businesses make Progent the ideal resource for building and running an affordable, high-availability information system.
How You Can Get in Touch with Progent's Experts for Support for High Availability Computing
In order to get in touch with Progent about consulting assistance for high availability architecture, phone
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Hybrid Configuration Wizard Remote Technical Support
Microsoft 365 and iOS Remote Troubleshooting
Microsoft supports transparent hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Exchange solution is successfully completed on schedule and within budget.
Auditing SonicWall VPN
24/7/365 SonicWall TZ350 Firewall Protecting
Progent's SonicWall firewall consultants can help you integrate, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete security solution and design security into your business practices.
Windows Server 2008 Hyper-VI Technology Consulting
Windows Server 2008 Hyper-VI Engineer
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and migration plans, integrate Windows Server 2008 with your IT infrastructure and applications, educate your support personnel how to run new administration tools, and deliver continuing consulting and tech support via affordable alternatives such as Help Desk Call Center support and remote technical assistance.
Microsoft Access Services
Technology Professional Microsoft Access application development
Progent offers affordable online consulting services for all releases of Office Access including desktop and browser-based versions and can provide advanced help for Access application programming, database migration, performance optimization, report design, and maintenance. Progent also can provide custom online training for Access development and database management.
Online Support ISA 2006
ISA 2006 Firewall Consultant
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing networks of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server 2006 consultants can show you how to design, cost-justify, pilot, install, customize and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.
Information Technology Consulting Ekahau Predictive Wi-Fi Site Design
Onsite Technical Support Ekahau Predictive Wi-Fi Site Design
Progent's Ekahau-certified Wi-Fi site design experts can help you to design, deploy, tune, manage and troubleshoot a Wi-Fi network optimized for your building. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for debugging RF signal problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.
Online Troubleshooting Windows Server 2022 integration
Windows Server 2022 Storage Replica Network Consultants
Progent's certified Windows Server 2022 consultants can help your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
Network Engineer Open Positions
Network Consulting Freelance Jobs
Progent wants to hire fulltime, solutions-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco certified network consultants who have Cisco CCDP or CCIE credentials; security consultants with CISSP or CISM or equivalent security credentials; and high-end system design experts with experience in mobile access, wireless networking, fault tolerance, business continuity, data preservation, and VMware. Progent also seeks professionals who can join our team of helpdesk support technicians and remote troubleshooting experts. In addition, We are seeking experienced administrators who can operate effectively in Progent's fast-paced, virtual office culture.
Dynamics NAV Technical Support Services
Dynamics NAV Technology Consulting Services
Microsoft Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified soultions for financials, inventory, operations control, project management, purchasing, sales and marketing, demand forecasting, and business analytics. Progent's Dynamics Business Central/NAV consultants can assist you to manage your older Dynamics NAV system or upgrade smoothly to a cloud-hosted, on-premises, or hybrid deployment.
Consultants ProSight Email Virus Filtering
Email Virus Signature Engineer
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Service Reporting Network Consultants
Service Reports IT Consulting
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each client. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
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