Additional Topics of Interest

Services Lync Server 2013 security
Consultancy Lync Server 2013 VoIP

Lync 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and mobile clients. Progent's certified Lync Server 2013 experts and system architects can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your IT staff and end users. Progent has expertise in critical components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Office and Microsoft 365 apps including Outlook clients and PowerPoint.

Expert Microsoft Certified Integration Support Windows Server 2016 Cluster Operating System Rolling Upgrade
Consultants Windows Server 2016 PowerShell

Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a DR solution built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum arbitration point.

24/7 Meraki MR20 Access Point Consultant Services
CCIE Certified Meraki MR53 Access Point Computer Engineer

Progent's Cisco Meraki wireless access point consultants provide online and onsite support to assist organizations of all sizes to design, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical access, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device.

Extended Call Center Remote Troubleshooting
Shared Call Center Professionals

Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

Emergency Microsoft Exchange Upgrade Integration Support
Microsoft Exchange Network Consultants

Progent is one of the most expert network consulting firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies derive the full benefits of Exchange 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.

Macintosh Virus Protection Professional
Online Troubleshooting Mac Disaster Recovery

Progent's CISM-certified security staff can show you how to safeguard your Mac environment through professional services including running security audits, clean up after virus and worm penetrations, configuring firewalls, integrating safe off-site and mobile access, installing automated programs for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy appropriate for the particular goals of your business network.

24 Hour InDesign Class
Adobe After Effects Trainer

Progent's Apple Mac experts can promote the creative aspect of Macintosh environments by offering consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

NetScreen Secure
Juniper NetScreen Auditor

Progent's Juniper Networks-certified NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper products, and repair network infrastructure problems in Juniper-only or mixed-technology environments.

ProSight Remote Desktop Monitoring Computer Consultants
24 Hour ProSight Server and Desktop Management Online Support Services

ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your business.

SentinelOne EDR Consulting
SentinelOne Singularity Control Reseller Professional

Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.

Microsoft Windows Server 2016 Network Consultant
Windows Server 2012 Computer Consultants

The complexity and connectivity requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and in-depth knowledge in designing and building cohesive, end-to-end network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's consulting support can help you with designing, deploying, administering, and troubleshooting Windows Server solutions that increase the productivity of your computer system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.

Small Business IT Consulting Company-wide Standards for Best Practices
Company-wide Standards for Best Practices Migration Consultants

Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of individual best practices that are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual network problems quickly.

Great Plains Accounting Consultants
Dynamics GP Continuum Specialists

Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to create specialized mission-critical applications and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to create reports that allow you to track your business more thoroughly, turning raw data into useful insights into your business.

Shared Help Desk Economics Technical Support
Supplemental Service Desk Cost Savings Remote Troubleshooting

Progent's Help Desk Call Center outsourcing and co-sourcing services allow organizations to cut costs, improve output, and adapt immediately to fast-changing economic circumstances.