Progent Offers Data Center SupportInternet Data Centers offer companies of any size an economical way to achieve a secure, fault-tolerance environment for mission-critical equipment. Data centers house web and email servers, switches, routers, modem racks, mass storage and other equipment. Progent's Data Center Support Services provide expert on-site and remote support for businesses who use data centers in and in major metropolitan areas throughout the United States.

Data Center Support Services
Progent's data center support services are designed for companies with equipment located at Internet Data Centers (IDCs) and in need of on-demand on-site and remote support from Microsoft and Cisco certified experts.

Progent offers a full range of data center and collocation support services, including system architecture evaluation, Windows and Linux server installation and setup, troubleshooting for server and communications infrastructure, developing and deploying fault tolerant configurations, architecting and implementing layered security structures, firewall implementation and troubleshooting, configuring load balancing environments, and deployment of fault tolerant cluster configurations.

24x7 Monitoring
24x7 Data Center SupportData center customers can leverage Progent's Microsoft Operations Manager subscription service to get 24x7 server and application monitoring that goes far beyond simple connectivity monitoring. The Technical Response Center can respond proactively to detected failures before they progress to serious system problems. Progent offers expert remote troubleshooting for fast and cost-effective problem resolution, or if necessary Progent can dispatch certified engineers to the data center for on-site service.

Progent's expert support resources are an economical alternative to the managed services packages provided by many data centers because you pay only for the support you need when you need it. No minimum retainers or monthly support contracts are required for support services provided during regular business hours.

Experts in Data Center Support
Because Progent's consultants have many years of experience working with dozens of data centers. Progent can communicate efficiently with their engineering, network administration and facilities management teams in order to expedite service requests and escalate problems for speedy resolution.

Data Center Support ExperienceIf you are looking to move to collocation for the first time, Progent can design, architect and spec out a complete solution that will meet the your business, technical and budgetary requirements, while adhering to the best practices for data center deployed solutions. Critical elements such as fault tolerance, remote management, data protection and backup, and hardware support can all be managed by experts with years of field-proven hands-on experience that allows them to know which solutions work and which don't. Progent can manage your entire migration into the data center, including comprehensive project management services to ensure a seamless move with minimal disruption of business.

You can use Progent's data center experts as a backup to your in-house IT support resources or as a second-level escalation resource for complex infrastructure or server problems. Progent's philosophy of encouraging knowledge transfer from our certified experts to our customers IT personal ensures that our clients get the best value for their IT support investment. To see an example of the variety of onsite and remote services available from Progent for systems hosted at colocation centers, refer to Progent Consulting Services Available at the QTS (formerly Herakles) Data Center in Sacramento.

Progent Can Help You CollocateProgent can help you select a data center for hosting and collocation that meets your specific technical requirements, connectivity options, desired service response levels, corporate security standards, application-specific redundancy and fault tolerance goals, budgetary restrictions, and geographic proximity needs.

Collocation facilities features and pricing can vary dramatically. To help you make the best decisions for your business, Progent's experts can educate you on the options and choices with more than 100 data center options available in .

Below is a list of major data centers in where Progent can provide onsite technical support services:

365 Main Newark
39760 Eureka Drive,'Newark

365 Main Oakland
720 2nd Street,'Oakland

365 Main San Francisco
365 Main Street,'San Francisco

Above.net / MFN
150 South First Street, San Jose

Astound Broadband
200 Paul Avenue 1-4,'San Francisco

AT&T 3175 Spring
3175 Spring Street, Redwood City

BAIS
2650 San Tomas Expressway,'Santa Clara

Bay Area Internet Solutions
2650 San Tomas Expressway, Santa Clara

Cogent Oakland
1624 Franklin Street,'Oakland

ColoServ
360 Spear Street, San Francisco

ColoServ
ColoServ 650 Townsend Street, San Francisco

CRG West
55 South Market St, San Jose

Data Pipe San Jose
150 South 1st St,'San Jose

Equinix San Jose (North)
(Secured Site), San Jose

Equinix San Jose (South)
(Secured Site), San Jose

Equinix Santa Clara
(Secured Site), Santa Clara

Equinix Sunnyvale
(Secured Site), Sunnyvale

Evocative Emeryville
1400 65th Street,'Emeryville

eXchange @ 1100 Space Park
1100 Space Park, Santa Clara

eXchange @ 200 Paul
200 Paul St, San Francisco

Fortune
2001 Fortune Drive,'San Jose

Herakles Data
1100 North Market Blvd, Sacramento

Hosting.com - San Francisco
630 Third Street,'San Francisco

Hurricane Fremont 1
760 Mission Court, Fremont

Hurricane Fremont 2
48233 Warm Springs Blvd,'Fremont

ICG
8880 California Center Drive, Sacramento

InReach
1624 Franklin St. Ste 1102, Oakland

Internap 650 Townsend
650 Townsend Street,'San Francisco

Internap
100 Century Center Court, San Jose

iStreet Solutions
1075 Triangle Ct.,'West Sacramento

Layer42 Santa Clara
3080 Raymond Street,'Santa Clara

Level 3, 5000 Hollis St
5000 Hollis Street,'Emeryville

Level 3 Oakland
1313 53rd Street,'Emeryville

Level 3 Sacramento
1075 Triangle Court, West Sacramento

Level 3 San Francisco
185 Berry Street,'San Francisco

Level 3 San Jose
1360 Kifer, Sunnyvale

Market Post Tower
55 South Market Street,'San Jose

MCI Telecommunications
274 Brannan Street, San Francisco

MCI / MAE-WEST
55 South Market Street, San Jose

Meer.net
(former Exodus data center), Mountain View

The Mission Street Center
1019 Mission Street,'San Francisco

NAP West
3030 Corvin Dr,'Santa Clara

NACIO Systems
55 Leveroni Court, Novato

Navisite San Francisco
650 Townsend, San Francisco

NaviSite San Jose
2720 Zanker Rd, San Jose

Navisite Santa Clara
3080 Raymond, Santa Clara

O1 Communications
1515 K Street, Sacramento

PAIX.net
285 Hamilton Ave, Palo Alto

Peer1
55 South Market Street, San Jose

Quality Santa Clara 1
2807 Mission college Blvd,'Santa Clara

QWEST
915-D Harkins Road, Salinas

QWEST
185 Berry Street, San Francisco

QWEST
60 Federal Way, San Francisco

QWEST
952 E. Lindsay Street, Stockton

QWEST
1400 Kifer Road, Sunnyvale

Raging Wire
1200 Striker Ave, Sacramento

RelyNet Data Center
2999 Gold Canal Rd.,'Rancho Cordova

Savvis
444 Toyama Dr, Sunnyvale

Savvis
1215 Borregas, Sunnyvale

Savvis SC4
2401 Walsh Ave,'Santa Clara

Savvis SC5
2403 Walsh Ave, Santa Clara

Savvis SC8
4700 Old Ironsides Drive, Santa Clara

Savvis SC9
4650 Old Ironsides Drive,'Santa Clara

Savvis SF1
390 Main St,'San Francisco

SBC
611 Folsom, San Francisco

ServePath
650 Townsend Street, San Francisco

SF Colocation
365 Main St, San Francisco

Sonic.net
2260 Apollo Way, Santa Rosa

Sonoma Mountain Village
1400 Valley House Dr.,'Rohnert Park

Sprint
3065 Gold Camp Rd, Rancho Cordova

Sprint
801 Newhall, San Jose

SVCOLO Santa Clara
1700 Richard Avenue,'Santa Clara

SVCOLO'Sunnyvale
1111 Karlstad,'Sunnyvale

SVTIX
250 Stockton Ave, San Jose

Switch and Data Palo Alto
529 Bryant Street, Palo Alto

Switch and Data San Jose
534 Stockton Avenue, San Jose

Switch and Data Sunnyvale
444 Toyama Drive,'Sunnyvale

Telehouse
3045 Raymond Street, Santa Clara

Telepacific
55 Nicholson Lane, San Jose

Telepacific
1009 East Street, San Rafael

TEL-X San Francisco
200 Paul Avenue 1-4,'San Francisco

TEL-X Santa Clara
1100 Space Park Drive,'Santa Clara

tw telecom Walnut Creek
1340 Treat Blvd,'Walnut Creek

tw telecom San Francisco
501 2nd St,'San Francisco

United Layer
1019 Mission Street, San Francisco

United Layer
60 Federal Way, San Francisco

UnitedLayer 200 Paul
200 Paul Avenue 1-4, San Francisco

Valley Exchange
1656 McCarthy Blvd.,'Milpitas

Verio
2334 Lundy Place, San Jose

Verio
401 3rd Street, San Francisco

WilTel Communications
1005 North B St, Sacramento

XO
855 Mission Court, Fremont

XO San Francisco
200 Paul Avenue 1-4,'San Francisco

XO San Francisco #2
651 Brannon St. Ste 310,'San Francisco

Data Centers in Other U.S. Cities Supported by Progent
Progent can also provide onsite technical support services as well as remote troubleshooting and administration services for customers who utilize colocation facilities in other areas throughout the United States. The links below take you to lists of major data centers located in key regions in the U.S. where Progent 's colocation center support services are available:

Contact Progent for Data Center Support
For support for equipment located at a data center or for help planning a data center strategy, call Progent 800-993-9400 or visit Contact Progent.



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