Progent offers national urgent technical support and consulting services for businesses who run Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology dollar by preserving user productivity and limiting the hours charged for computer analysis and repair. Sophisticated remote access tools and skilled service specialists and engineers combine to enable Progent to handle the majority of IT problems without wasting time and money by going to your location. In most of situations your network issues can be dealt with by telephone or through a combination of telephone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISSP premier security specialists to assist with the most challenging network issues.
Progent has more than 10 years of background integrating, and supporting the core platforms that make up Microsoft System Center and can help you to design, install, manage, and repair your System Center ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can assist your organization to migrate to the current edition of System Center from a previous one or from another datacenter management platform to provide the benefits of enterprise-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.
Progent's Intune consultants can assist you to assess the business value of utilizing Microsoft Intune for managing your mobile devices including laptops, phones, and tablets based on Windows, iOS, and Android. Progent can assist you to define security and compliance policies, set up test systems to confirm the benefits of Intune for your network, deploy Intune throughout your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune solution.
Progent’s Microsoft certified consultants provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is a financial and ERP platform based, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Dynamics GP provides a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently require, with the option to expand users and increase functionality in the future. Progent’s Dynamics GP/Great Plains support experts can show you how to deploy, customize and manage the latest release of Dynamics GP or migrate efficiently from an earlier edition.
Key features of Dynamics GP software include a modular structure that lets you license just the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting services that allow you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the ability to process information from virtually any db software or workstation application into Microsoft Dynamics GP, plus an open design that makes it easy to develop specialized applications. Progent can help you set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer experienced GP support professionals to show you how to convert the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business solution.
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to fester.
Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology.
Cisco Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the heart of Cisco's communications and collaboration solution. Unified CM and Cisco Unified CM Express (CME) offer an advanced IP-PBX by integrating closely with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's Cisco-certified consultants offer effective and budget-friendly remote and onsite expertise to assist businesses of any size to build and maintain CUCM ecosystems by providing Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can help with any aspect of CUCM configuration and debugging in areas such as integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server.
Progent offers national remote technical support and troubleshooting services for businesses that run Apple Mac OS X networks or whose IT systems feature a combination of Mac with Microsoft Windows technology. Progent's engineers offer Mac users a variety of IT services including desktop support, migration to the latest version of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone and Apple iPad integration and management, or migrating to iCloud. Online technical support provides maximum return for your information technology budget by protecting user productivity and shortening the time billed for computer analysis and repair. Sophisticated online access technology and experienced service specialists and consultants allow Progent to solve most network problems without wasting time and money by going to your site. In most of situations your network problems can be remediated over the phone or via a mix of phone help and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security specialists to help with the most difficult system issues.
Progent’s consultants provide experience in multiple disciplines relevant to mobile networking including system architecture, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile application programming. Progent's Microsoft certified professionals can save your business time and expense by applying their wireless expertise to help you select and integrate mobile connectivity solutions that fit the needs of your business. Progent can also optimize your IT infrastructure so that mobile handhelds work more reliably.
Progent's Experts Group offers support in important areas including Macintosh networking and applications; Expertise for Linux-based, UNIX-based, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized program help; CIO, management information analyst, and project management outsourcing; Special program development and integration; Web, electronic business, EDI, and client portal design and integration; DBM management and efficiency help; Business intelligence expertise; and Telecommunications architecture consulting.
Microsoft Windows Server Update Services allows network managers to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT staff can completely and effortlessly manage the installation of patches that are released via Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Progent’s IT outsourcing services offer economical network support for small organizations. Whether it involves planning network architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and manageable manner than is possible by building up a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you build a protected and highly available network architecture for your vital business software based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Configuration Manager automates application and device provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs network health reporting, enables safe self service, and delivers a common control mechanism for managing multi-operating system networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help your organization with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.
Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any facet of IT security. Progent can help implement cost-effective cybersecurity systems that protect a small business from advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources distributed over multiple physical sites and various clouds.
Progent's certified ISA Server consultants have long experience developing Microsoft ISA Server-based security solutions for information systems with many offices, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information protection requirements without overly limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent can provide affordable remote support for all releases of Office Access including desktop and browser-based versions and offers expert assistance for application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide custom webinar classes for Access programming and database management.
Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting enhanced productivity by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps protect business applications, services, and data throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-premier ISA Server consultants can help you design, deploy, set up, and maintain ISA Server on your network so your company benefits from a smart and economical combination of security, convenience, and speed.
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Progent's Microsoft-certified consultants can help you design, document, implement, manage, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit programs which you want to keep as well as the latest 64-bit versions of applications you plan to run.
Progent's seasoned team of network consultants and subject matter specialists have extensive experience delivering online and on-premises assistance for organizations of any size who need to incorporate Android phones into their information networks so that mobile clients can be productive while on the go. Progent has the breadth of skills to solve network problems that involve numerous manufacturers and that entail a mix of older and current technology. Progent offers affordable remote consulting to assist you with any aspect of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to handle especially challenging technical problems, or Progent can provide comprehensive project management services to ensure that you finish strategic network initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to show you how to manage and use Android phones efficiently.
DoubleTake/Carbonite Software publishes a family of tools designed to provide small businesses a variety of affordable alternatives for backing up and restoring vital workloads such as Exchange, Microsoft SQL, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT systems to achieve an advanced state of availability and disaster recovery readiness at a budget-friendly cost.
Progent can assist you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability (HA) architecture for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up hardware load balancing; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.
Progent's certified SQL Server application developers and database administrators can provide online consulting to help organizations of any size to create, manage, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants offer support for any phase of application development in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progent’s Microsoft certified IT consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small and midsize company networks enterprise-class availability, security and performance.
If you want to update your corporate web site, build internal websites for applications such as human resources or employee education, establish a powerful web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web developers. Progent's consultants can also help you design and maintain a safe, robust server and communications network, including remote and wireless connectivity, to support your web solutions.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help you to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
With Catalyst switches for small and medium-sized companies, Cisco allows companies to gain all the benefits of adding smart traffic control to their IT infrastructures. Cisco's switch product line allows you to enable features to make your network infrastructure highly available to handle real-time requirements, expandable to facilitate growth, safe enough to protect confidential information, and capable of differentiating and controlling traffic flows to streamline system operations. Progent's Cisco certified consultants can help you select and deploy Catalyst switches appropriate for your company. Also, Progent's CISM certified security specialists can help you create a strategic protection policy and configure Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Progent's certified Windows Server 2000 consultants can provide network support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, optimization, and troubleshooting offerings include system design, installation, project management, local and remote technical support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all types of applications including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services such as planning, deployment, management, remediation, and application development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.
Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the functionality of Exchange, SharePoint and Office desktop or Office 365 and simplify administration via integration with Windows AD. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts offer remote and onsite support services to assist you to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and execute a smooth Skype for Business migration.
Progent's Microsoft and Cisco certified Consultants provide three service programs to help mid-size and large companies create an efficient and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Services help organizations analyze the numerous high-quality Help Desk application programs on the market and determine which products may be too expensive, lack critical functions, or align badly with your organization's corporate culture. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk staff for special projects or to fill in for absent or incapacitated workers.
Progent's veteran group of IT consultants and subject matter specialists have years of experience providing remote and on-premises assistance for businesses of any size who need to integrate Android phones and tablets into their information systems so that users can work together from anywhere. Progent offers the breadth of know-how to solve network problems that span multiple manufacturers and that represent a mix of older and current technology. Progent offers affordable remote consulting to assist you with any aspect of designing, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you finish major network initiatives on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and operate Android phones and tablets efficiently.
Progent's Citrix-certified consultants can assist you to evaluate the potential strategic benefits of the available versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools with your Microsoft Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and fault tolerance of your virtual network while lowering the cost of equipment and support and streamlining administrative tasks.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it.
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.