Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan to prepare for an IT network disaster. Progent can help you develop a comprehensive disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, high-availability system architecture that takes into account availability issues covering a broad range of network technologies and procedures.
Progent's Cisco-certified CCIE network engineers can help you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services
For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the business value of your information system; integrate XenDesktop technology with your servers, user computers, and peripherals; upgrade your existing desktop virtualization software to current versions of XenDesktop; and provide advanced online technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features as well as a revamped structure. These enhancements favorably impact key facets of IT like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online support and management for Exchange Server 2013.
Small to middle size companies can now enjoy all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft Certified IT support professionals. With Progent's affordably priced network service programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports Operations Manager to provide small business networks enterprise-class reliability, protection, and performance.
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information.
Progent can deliver a wide array of economical remote and on-premises support services to assist you to configure, manage, and troubleshoot desktops and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support team, create a corporate-wide security strategy, streamline network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
Progentís professionals provide expertise in multiple technologies relevant to mobile networking such as system topology, wireless data synchronization, wireless protection, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft certified professionals can save your company time and expense by applying their wireless experience to help you choose and integrate mobile connectivity technologies that fit the needs of your company. Progent can also optimize your network infrastructure so that mobile appliances perform more reliably.
Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Microsoft and Cisco authorized Consultants provide three ways to help medium-size and large companies create an efficient and successful internal Computer Support Help Desk Call Center. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses analyze the numerous top level Help Desk application programs on the market and decide which packages might be too expensive, miss key functions, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for occasional tasks or to fill in for vacationing or indisposed personnel.
Progent's Microsoft-certified consultants can help you analyze the possible benefits of Hyper-V-based server virtualization for your company, conduct test implementations to validate Hyper-V's operation with your production applications, evaluate your network architecture for smooth performance with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, train your IT staff to monitor and administer Hyper-V, provide expert consulting help for enhancing the protection of your virtual servers, design and validate business continuity procedures that maximize network uptime, and deliver continuing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk services.
The server cluster feature set incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is radically re-engineered to simplify the deployment, setup, and management of clusters that provide greater levels of system availability, protection, efficiency, and versatility. New or improved capabilities include automated cluster verification, easier configuration and installation, unified cluster administration, redesigned cluster infrastructure for increased availability, hardened security and quorum models, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company assess the business benefits of failover clusters, design and execute an installation, train your network support personnel to manage your failover clusters, provide continuing consulting and support services, and create and validate a business continuity procedure.
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate serious problems uncovered by SCOM 2012.
Progent offers the support of a certified engineer with an extensive background integrating products from the leading video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to design, configure, expand, or maintain a video conferencing environment that protects your current investment and optimizes the strategic value of your information network. Progent also offers the services of infrastructure engineers able to assist businesses of all sizes to build and troubleshoot a communications network that provides the speed, reliability, protection, and scalability required to accommodate your telepresence solution.
Progentís private cloud hosting service enables small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center facility on fully redundant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can take advantage of Progentís private cloud to eliminate large investments in the purchase, upkeep, and operation of computer hardware and data center facilities while benefiting world-class levels of network availability and physical security.
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid online or on-premises contact with consulting experts in solution design and integration, application programming, SQL Server management, and cybersecurity.
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by providing consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
Cisco's PIX Series firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still offers technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can in addition help you determine whether to migrate to more current firewall technology from Cisco. Progent's Cisco-certified specialists can help your company design and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls following industry best practices.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite expertise, application development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless information management solution.
Progent's management team consists of industry veterans with decades of background providing computer consulting services, technical support, and long-term IT planning to businesses ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent has assembled a management staff able to provide businesses with the top service value in the industry.
Progent's ProSight family of managed services are designed to offer businesses who maintain minimal in-house network support staffs with low-cost help from world-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include fixed IT maintenance expenses, smart automation of common management processes, continual adoption of the latest technology, smooth migration from legacy technology to modern solutions, close fit between information technology with business objectives, guidance from seasoned IT experts, and allowing management to concentrate on business instead of fast-evolving computer technology.
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid computing paradigm that includes on-premises and cloud-hosted resources. Progent's Microsoft-certified consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential productivity and cost benefits of moving to WS 2012 R2 and adopting a hybrid local/cloud-based design for your computing ecosystem. Progent can provide full-service project management support to help you plan and carry out a smooth move to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting, technical support, and customized training.
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and PSTN calling. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles apart from each other. Progent's team of seasoned network consultants can assist your business to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning disk pools, determining plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery solution to show compliance with industry standards and government requirements.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works seamlessly across all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services that include system design, configuration, management, troubleshooting, and software development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Before Progentís MOM-based solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend analyses sent by MOM, Progent can now fix network troubles before they grow to be critical enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers are aware that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class availability, security and productivity.
Progentís Microsoft-certified experts can provide organizations of any size consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently coordinating people, teams and information. SharePoint Server offers a central spot for your employees or clients to connect to, organize, distribute and manipulate useful information, files, and software and to interact with one another. SharePoint enables quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the information theyíve created in a way that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to manage your current SharePoint solution or upgrade to the current release of SharePoint.
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Progent provides national online help and troubleshooting services for companies who run macOS and OS X environments or whose information systems feature a mix of Apple Mac and Microsoft Windows products. Progent's consultants can provide macOS and OS X users a variety of services such as desktop assistance, upgrading to the most recent version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote IT help provides optimum return for your information technology budget by protecting user efficiency and shortening the time charged for computer repair services. Advanced online support technology and skilled service specialists and engineers combine to enable Progent to solve most network issues without wasting time and money by going to your location. In most of cases your IT problems can be dealt with by telephone or through a mix of phone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM certified security specialists to help you with the most difficult network problems.
Progent's Cisco-certified IP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to assess the benefits of Microsoft Exchange 2010 for your company and can help you to design and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick payback by increasing your productivity, cutting the expense of equipment and support, streamlining management, and integrating your key communications platforms.
Cisco's Meraki family of access and distribution switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting to assist you to design and deploy a productive network solution based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security and compliance, develop and validate a disaster recovery plan, and troubleshoot technical issues related to any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.
Progent offers Microsoft Windows 2003 Cluster Server expertise to help your company implement high availability clustered servers designed to deliver 24x7 uptime. Clustered Windows servers for non-stop systems include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By assisting you t build non-stop server clustering environments around Windows Clustered Server 2003, Progentís Premier Windows professionals make sure that your non-stop server clusters are configured to maximize the competitive value of your information network.
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you design reports that allow you to track your business more effectively, turning raw information into valuable understanding of your business.
MS Office Communications Server delivers IM and Real Presence as part of a scalable, world-class solution featuring enhanced protection, seamless compatibility with popular Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated operational efficiencies, increased individual output, and better IP protection. MS Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and onsite configuration support and mediation services for your Office Communications Server 2007 environment and can assist you to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and execute an efficient migration that will add business value to your IT system
Progentís certified Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, minimizing possible OS-specific security gaps.
For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that maximizes the strategic impact of your IT system; integrate XenDesktop software with your servers, user devices, and peripherals; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop effectively.
If your office computer system mixes Sun Solaris platforms with Windows, Progent can help you to integrate your computers into a cohesive network that permits all your operating systems to coexist for simple administration, transparent information exchange, high reliability, enhanced performance, and tight security. Progent's Solaris and MS Windows integration support services include network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical help and repair, in-person technical support, and Help Desk Call Center support.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Progent offers affordable remote access to engineers with expertise in a broad array of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent offers expertise for leading data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist your company to implement, upgrade, or maintain backup systems for a variety of environments including local, edge to datacenter, cloud-based, or hybrid.