Davis, CA Online Support from World-class Computer Troubleshooting Professionals
Progent's computer troubleshooting services can deliver your Davis, CA company low cost and dependable support from enterprise-class technical professionals. By delivering IT support service when you require it, offering advanced expertise for line-of-business applications, delivering unique services such as automated server monitoring, and charging only for support you receive, Progent gives your Davis, California company an economical alternative for maximizing the productivity and profitability of small-scale office information systems. Whether you run an onsite system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and maintain a reliable and safe information network and to have fast availability of the experienced consulting ordinarily available only to businesses who can afford a sizeable internal IT organization.
For mid-size and large businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to plan and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Davis, California
Progent's national group of world-class experts offers help for virtually all aspects of network technology found in organizations of any size. Practice areas supported by Progent in Davis include:
Service Delivery Alternatives for Davis, California Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, thorough service documentation, reliable follow-through, and tight expense control for a range of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's network engineers allows them to resolve the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's online computer support services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to give small companies the ideal combination: in-person support technicians when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to an online Helpdesk with effective phone support, online repair capability, and enough technical depth for full escalation. Since small and midsize companies usually have tight information technology budgets and can spare little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business information networks stay up and running. Read more about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, customization and support for small business software including accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and major system migrations, extended projects like business information software programming and support, database application development and administration support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible using the class of internal data center that is practical for most small businesses. Since Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for customers to transfer to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-qualified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and statutory requirements for IT information security and reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, in the trenches of network support, executing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for fixing actual network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast fixes. An additional advantage of by-the-minute pricing is that clients will be less inclined to permit incipient problems to fester until they grow into major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each staff member to every client. The discipline of detailing and organizing service records allows more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Davis, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).