Immediate, Affordable Online Computer Assistance for Davis, California Small Companies
For more than twenty years, Progent has focused on delivering enterprise-class IT support to customers who have small-company IT budgets. Progent has built a unique support solution that features a cost-effective, seamless virtual office network, sophisticated online repair technology, a substantial team of engineers accredited in a wide array of IT practice areas, a Call Center operational model that promotes responsiveness and guarantees follow-up, a global group of on-line support professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal IT service team. This can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your business to design and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Davis, California Office Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco Premier CCIE network consultants and Apple Computer accredited engineers, Progent provides emergency assistance and low-cost remote consulting to Davis, CA companies for a wide array of computer technologies including:

Support Delivery Alternatives for Davis, California Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for delivering network support is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, consistent follow-up, and tight cost control across a range of IT support delivery alternatives that include online repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service experts to deliver small companies the optimal solution: in-person service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security consulting, high availability network design, virtual server strategies, plus integration, programming and support for business applications including accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major software migrations, longer term initiatives such as customizing an older ERP platform to a current MS Dynamics 365 package, relational database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like data restoration and malware cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to design, set up and troubleshoot the infrastructure to support teleworkers. Areas of infrastructure for which Progent's experts offer assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless LAN planning and implementation, and robust Internet access. For details about Progent's network infrastructure consulting expertise for remote workers, see infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of dependability and extensibility but that is in addition simple for customers to migrate to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized environments common with small companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Davis, California Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on small support firms or independent engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes depend heavily on independent engineers. Though individual service providers have lower overhead than larger IT service firms and can typically bill apparently lower rates, freelancers are frequently stretched to far to respond rapidly to critical network problems. If an independent engineer is occupied with different customer, ill, on vacation, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your company expands, network unavailability or problems with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can disappear fast because of lost output. In addition, when freelance engineers encounter new problems, the lack of a big engineering group to rely on for help forces them to train with the meter running while your organization winds up footing the bill for their continuing education.

  • Have Access to Expertise in Advanced Information Technology Issues
    Many smaller support firms or independent consultants who concentrate on small business IT support are capable of providing routine solutions but lack the seasoning to deal efficiently with complex IT infrastructures with mixed platforms, multiple locations, Voice over IP systems, remote workers, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your company because enterprise environments are inherently complex, support problems demand thorough knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-tested processes.

  • Build a Solid Basis for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a strong architecture, a series of band-aid repairs often get piled on top of a marginal foundation. As a business grows, reliability and scalability problems can undermine the productivity of the business. These environments need proper assessment, intelligent strategic planning, and broad-based experience to migrate to a network environment that will provide the solid basis to handle critical business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need direction and education to navigate through an increasingly complicated array of technology alternatives available for accelerating growth and enhancing productivity. They do not need an IT engineer or support firm that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a client.

Get in Touch with Progent
If your Davis, California business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's PIX 500 firewalls have been discontinued and Cisco might not support these devices. Progent continues to offer technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you assess whether to adopt more current firewall products from Cisco. Progent's Cisco technology experts can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices printers and scanners, network appliances such as switches and wireless APs, and IoT devices such as sensors and health monitors.

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    ProSight Reporting is an expanding family of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Consulting Services Cisco IP phones

    Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, previously known as CallManager, or with Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM applications that include Cisco Unified CM IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Small to mid-sized businesses can now get all the advantages of Operations Manager and also have fast access to Progent's Microsoft certified network consulting professionals. With Progent's economically priced network service packages, mid-size businesses can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer small and midsize business networks enterprise-class reliability, protection and performance.

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    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange Server 2003 support, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and fixing Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent's seasoned ransomware recovery experts can assist your business to rebuild an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent's Apple Mac networking consultants can assist you with a wide array of network foundation areas such as system architecture, off-site and mobile access, internetwork communication, security, and new technologies such as VoIP and high-speed wireless connectivity. For business networks built exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and depth to handle the challenge of designing, integrating, and maintaining a system infrastructure that is reliable, safe, productive and supportive of your corporate objectives. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan SAN solution. Progent can also provide skilled experts to support Cisco routers and switches.

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    The Help Desk Call Center support delivery structure used by Progent offers small businesses an dependable option to dependence on independent service individuals by offering extensive expertise shared by multiple engineering teams, optional 24x7 access to emergency help, escalation capability to appropriate experts for handling even the most complex problems, support consistency and dependability, quick follow-up overseen by seasoned support administrators, a choice of convenient ways for initiating service jobs, plus a high level of progress visibility enabled by ticket updates and accessible through a web-based portal.

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    Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite evaluation and migration support for Windows 10 provided by Progent include ROI analysis, project management, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and post-migration consulting support.

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    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the front lines of network support, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of individual best practices that are combined into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

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    Progent's Meraki Wi-Fi AP consultants offer online and onsite support to assist businesses of all sizes to design, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and manage Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless clients regardless of their mobility or device.

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    • Dynamics GP BizTalk Adapter Consulting Services
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    Progent's seasoned application designers and programmers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your business without losing the benefits of Windows integration and connectivity. Progent can also offer help with a variety of development technologies that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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