Affordable Computer Help from Microsoft and Cisco certified Professionals for Businesses in Davis, CA
By delivering professional know-how when you need it, making available specialized expertise for critical business applications, providing innovative services such as virtual server hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information system and cut support costs. Progent recognizes that information system protection, dependability, and performance are just as important to small companies as to major enterprises but that smaller companies lack the economy of scale to invest heavily in computer technology and internal support groups. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at prices you can afford.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your company to design and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in Davis, California
Progent provides the services of accredited experts for all aspects of business network technology found in small organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives for Davis, California Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and tight cost monitoring across an array of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service experts to deliver small companies the optimal solution: hands-on service professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, see Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant network consulting, virtualization solutions, plus integration, customization and training for small business programs such as accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive software migrations, extended projects like business reporting application programming and support, relational database application programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the expense of building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, security and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in an environment that not only provides the top level of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the multi- platform and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT data security and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful set of advantages to companies trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for solving real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for quick repairs. An additional benefit of granular billing is that customers won't be tempted to permit incipient issues to stay unaddressed until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by every consultant to each client. The discipline of documenting and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who employ internal support personnel gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Davis, California business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    IT Consultant System Center 2012 Configuration Manager

    Progent's Microsoft-certified consultants can assist your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from an older change management platform or help you to enhance your current SCCM 2012 environment to support your changing IT needs. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM by providing expertise with associated Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to suit your specific company needs. Progentís Microsoft consultants offer expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce integration support for safe, company-wide information sharing as well as integration with CRM packages.

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    Progent's Microsoft-certified consultants can help your company to streamline desktop change and update deployment by delivering support for administration platforms such as System Center Configuration Manager 2007, Systems Management Server, and WSUS.

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    Help and Support Microsoft Exchange Upgrade

    Progent is one of the most qualified information technology consulting firms for integrating e-mail systems based on Microsoft Exchange 2000. Progent is skilled in helping small businesses derive all the benefits of Microsoft Exchange 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.

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    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum level of availability and scalability and is in addition simple to move to any data center. Progent's Private Cloud Hosting and Management services are based on mature virtualization technologies that enable small businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    24/7 Citrix OpenCloud Access Onsite Technical Support

    Citrix has developed a powerful family of platforms that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the business advantages of Citrix technology and show you how to plan, validate, implement, optimize, and support Citrix solutions.

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    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

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    VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.

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    Progent offers two ultra-affordable service packages designed to enable small businesses to receive an objective security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security engineer runs an extensive test of your network from outside your firewalled perimeter to determine potential risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from an authorized computer inside your company firewall to uncover your exposure to inside threats. The two security inventory services are configured and executed from a secured remote site.

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    The Help Desk Call Center service delivery structure adopted by Progent gives small organizations an affordable option to reliance on freelance consultants by offering broad technical knowledge shared by multiple engineering groups, optional round-the-clock availability of emergency help, fast escalation to world-class engineers for solving the most difficult problems, support consistency and dependability, prompt follow-up overseen by veteran support administrators, a choice of easy-to-use techniques for requesting service tasks, and excellent process visibility made possible by trouble ticket tracking and accessible via a web portal.

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