Davis, CA Online Support from Certified Network Troubleshooting Professionals
Progent's computer network tech support services can deliver your Davis, CA business affordable and consistent support from world-class consulting professionals. By delivering network consulting help when you need it, offering specialized knowledge for key applications, offering unique support such as automated network monitoring, and invoicing only for support you use, Progent offers your Davis, California business an economical option for optimizing the profitability of small-scale office information systems. If you run an onsite datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and support a reliable and safe information network and to have quick access to the experienced support ordinarily available only to businesses who can set up a large in-house information technology group.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Businesses in Davis, California
Progent provides the services of certified experts for all facets of information technology deployed in small organizations. Products and technologies serviced by Progent include:
Support Delivery Alternatives for Davis, California Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Call Center structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense control for an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: on-premises support technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as office moves and major system migrations, longer term projects like business analytics software development and customization, relational database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small businesses. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert online consulting support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Davis, California Small Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network consulting allow small and midsize businesses to sidestep the pitfalls associated with over dependence on small support organizations or independent engineers.
Working with Progent's Experts allows your small business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT services, small businesses sometimes depend excessively on independent engineers. Though individual support engineers have lower overhead than larger IT service organizations and can typically bill nominally lower rates, individuals are often too busy to react rapidly to urgent problems. If an independent engineer is busy with another client, ill, on vacation, or in class, the absence of backup staff may require your company to go without assistance during an emergency. As your company grows, network downtime or difficulties with critical applications get more expensive. The money you believed you were saving on an independent consultant can disappear fast due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big consulting team to count on for assistance requires them to train with the meter running while your company winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Advanced IT Issues
The majority of small service organizations or freelance consultants who concentrate on small company IT consulting are capable of delivering routine solutions but lack the experience to deal efficiently with complex IT configurations with a variety of platforms, numerous offices, VoIP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your company because big-company environments are characteristically complex, support problems require thorough understanding of in numerous technical areas, and achieving a high level of robustness, reliability, and security calls for enterprise-proven leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a solid architecture, a series of ad hoc fixes often get thrown on top of a marginal structure. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such environments require thorough evaluation, smart strategic planning, and in-depth experience to migrate to a network environment that can provide the reliable foundation to handle critical business requirements and support downstream expansion.
- Partner with Solution Finders, Not Resellers
Smaller businesses require direction and education to navigate through an increasingly complicated array of technology alternatives available for enabling growth and enhancing efficiency. They do not need an IT engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent provides services only. This permits Progent to align consulting services with the real needs of customers. Combining IT support and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a customer.
Get in Touch with Progent
If your Davis, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).