Professional Online Support for Davis, California Networks from World-class Consultants
Small companies have typically been underserved by major IT support organizations. Some small companies allow themselves to grow dangerously reliant on individual engineers or small support firms who don't have the bandwidth or broad knowledge to respond quickly or effectively to network crises. Still other small businesses turn to giant service providers staffed with personnel trained to provide standardized solutions to common issues but who do not have the background and technical scope to handle the variety of configurations and lack of standards that characterizes small company information networks.

Progent's time-tested approach to providing low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft-certified network consulting organizations in the industry. Progent has provided remote help to companies in every state in the country (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network support staff. This can cut costs and minimize technical risks for big IT initiatives like software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Businesses in Davis, California
Progent's national group of certified support professionals offers help for virtually all facets of network systems found in companies of all sizes. Areas supported by Progent in Davis include:

Service Delivery Options Available for Davis, California Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Model ensures rapid support, thorough service documentation, consistent follow-through, and strict cost control across an array of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair network problems without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize companies usually are constrained by limited IT budgets and can spare little executive attention for dealing with network support, Progent's Contact Center Services can be the most efficient option to ensure that small business computer networks are always productive. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable access to enterprise-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, non-stop network engineering, virtualization solutions, plus integration, programming and support for business applications including accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and major system upgrades, extended projects like business information application programming and support, relational database software development and administration support, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is possible with the type of on-site data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition easy for customers to migrate to a different support firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit companies with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful set of advantages to companies trying to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of network support, performing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for quick solutions. Another advantage of by-the-minute invoicing is that your company will not be inclined to allow incipient issues to fester until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by each consultant to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Davis, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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