Davis, CA Remote Help from World-class Computer Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your Davis, CA company cost-effective and reliable support from Microsoft and Cisco certified computer engineers. By providing IT consulting service when you need it, offering advanced expertise for vital applications, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent gives your Davis, California business an affordable alternative for maximizing the productivity and profitability of small-scale office information systems. If you maintain an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to build and support a reliable and secure IT system and to benefit from quick availability of the skilled support usually restricted to enterprises who are able to maintain a large in-house IT group.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to design and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Davis, California
Progent provides the services of qualified consultants for all facets of business network technology found in small organizations. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Davis, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, reliable follow-up, and tight cost control across an array of IT service delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, server virtualization strategies, plus configuration, programming and support for business applications such as accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as office moves and major software migrations, extended projects such as business reporting software programming and support, relational database software development and administration support, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for most small companies. Since Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition easy for clients to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network data protection and incident reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to companies trying to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network support, executing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for fixing actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for fast fixes. Another advantage of by-the-minute invoicing is that your company will be less tempted to allow minor issues to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each customer. The practice of documenting and archiving support records allows more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Davis, California company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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