Quick, Affordable Online Computer Network Technical Support for Davis, California Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class IT support services to clients who have small-company budgets. Progent has built a powerful service solution that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial pool of consultants accredited in a wide array of technical disciplines, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-through, a global team of on-line troubleshooting experts, on-site service availability for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the least time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support personnel. This can save money and minimize technical risks for major IT initiatives such as software development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and execute your cloud strategy.
Main Technical Areas Serviced by Progent for Davis, California Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco Certified CCIE network consultants and Apple accredited consultants, Progent provides urgent assistance and affordable remote consulting to Davis, CA businesses for a broad range of information technologies including:
Support Delivery Options for Davis, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight cost control for a range of network support delivery alternatives that include remote troubleshooting, in-person support, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and fix network problems without the cost or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, see Progent's shared Help Desk services.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection consulting, high availability network design, virtual server solutions, plus configuration, programming and support for business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as site relocations and major software migrations, longer term initiatives such as upgrading an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.
- Infrastructure Support Services for Teleworkers
Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support remote workers. Areas of infrastructure where Progent's consultants can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet connections. For details about Progent's infrastructure support services for teleworkers, see infrastructure support services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Davis, California Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network services, small businesses sometimes depend heavily on individual consultants. Though individual support providers carry lower expenses than more substantial support organizations and can afford to charge apparently lower fees, they are sometimes unable to react quickly to critical problems. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during a crisis. As your small business grows, network downtime or problems with critical applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower productivity. In addition, when independent engineers encounter new technologies, the lack of a big consulting team to fall back on for advice forces them to learn in place while your organization ends up footing the bill for their continuing training.
- Have Access to Expertise in Complex Information Technology Issues
The majority of smaller support organizations or freelance engineers focused on small business network support are capable of delivering connect-the-dots solutions but lack the background to work cost-effectively with complicated network configurations with a variety of platforms, multiple offices, VoIP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your small business because enterprise networks are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Without a strong basis, a series of band-aid fixes often get thrown on top of a tenuous foundation. As a business grows, stability and scalability problems can obstruct the productivity of the organization. These environments need thorough evaluation, smart business planning, and in-depth expertise to migrate to a network infrastructure that will act as the solid basis to meet critical business needs and ease future growth.
- Team with Solution Consultants, Not Resellers
Small companies require direction and education to navigate through an ever more complex maze of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the actual needs of a small business.
Get in Touch with Progent
If your Davis, California business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).