Professional Online Technical Support for Davis, California Computer Networks from Certified Engineers
Small companies have traditionally been underserved by large network support organizations. Many small businesses permit themselves to grow excessively reliant on individual consultants or small consulting organizations who lack the size or broad knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to mass-market service firms that employ technicians trained to provide standardized solutions to ordinary issues but who do not have the background and versatility to handle the variety of configurations and lack of standardization that characterizes small company information systems.

Progent's proven approach to providing low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified network consulting firms in the industry. Progent has provided online support to businesses in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to plan and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Businesses in Davis, California
Progent's team of certified support professionals offers assistance for virtually all facets of information technology deployed by companies of any size. Areas served by Progent in Davis include:

Support Delivery Options for Davis, California Companies
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and strict expense monitoring for a range of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network consultants makes it possible to handle most IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more about why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems. For details, see Help Desk Services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for small business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can help with one-time projects including office moves and massive software migrations, longer term initiatives like management reporting application programming and customization, relational database software development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and MS SQL in order to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition easy for customers to migrate to a different support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help companies meet business guidelines and government regulations for IT information protection and reporting.

The scope and size of Progent's engineering staff bring a unique set of benefits to customers wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for repairing real-world network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration charge and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big bills for fast solutions. Another benefit of by-the-minute billing is that your company are less inclined to allow simple issues to fester until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation given by every consultant to every customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who maintain in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Davis, California company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Integration Remote Desktop Connection for Mac
Best macOS and Windows On-site Support

Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can support environments that combine Mac with Windows computers with extensive resource sharing, or networks which carefully limit sharing between Apple Mac and Windows users.

Microsoft WSUS Networking Consultancy Microsoft Configuration Manager Computer Support Company

Sun Solaris Remote Professionals
Professional Solaris Remote

Progent provides nationwide urgent phone support and troubleshooting services for businesses that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft products. Remote network consulting provides optimum return for your information technology dollar by extending user efficiency and limiting the time billed for network repair services. Advanced remote support technology and skilled service specialists and consultants allow Progent to solve most network issues without squandering time and money by traveling to your site. In most of cases your network problems can be remediated by telephone or through a mix of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security professionals to help with the most difficult network issues.

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MS Certified CIO Support and Integration
Part-Time CIO Computer Consultant

Progent can provide small businesses with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate technology to improve business operations so they match better with your corporate goals. Your business can develop and install a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.

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Microsoft Windows Small Business Server 2008 Services Windows Small Business Server 2008 Specialists

SCDPM 2012 Deduplication IT Consultants
Largest Engineer SCDPM 2012 and Azure Backup

Progent's Microsoft-certified consultants can provide remote or onsite expertise to help businesses of any size to plan, deploy, administer, and repair a backup solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing especially stubborn problems, or full project management support. Progent's consultants can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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Network Assessments Windows Security in Columbus Georgia Networking Server Recovery Muscogee County Georgia
New York Server Setup MCSE Expert Certified Server Consulting Manhattan, New York
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Online Technical Support Wave 2 WiFi migration 802.11 IT Services
Open Now Firewall Firewall Configuration in Mesa, Maricopa County Security Forensics Services in Mesa
Open Now Wireless Access Point Online Consulting Troubleshooting Cisco wireless controller
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Part-Time CIO Technology Consulting Services CIO Onsite Technical Support
ProSight Hosting for Virtual Servers Consultants 24/7 Consulting Virtual Machine Hosting
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Security Architecture Consultant Services ISSAP Certified Security Companies
Security Tech Services Palo Alto Networks PAN-OS Palo Alto Networks PA-220 Series Firewalls Network Security Auditing

Outsourcing MS SQL 2008
MS SQL Server 2008 Network Consultants

SQL Server 2008 offers indispensable, familiar tools to IT professionals as well as to information workers, reducing the complexity of designing, deploying, managing, and using company data and database applications on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consultant with hands-on experience and wide knowledge in planning and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

SharePoint Contract Programming Cisco and Microsoft Visual Basic Programming Companies
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Technology Consulting Juniper J Series Gateway
Juniper J Series Gateway Cybersecurity Firms

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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High Availability Networks On-site Support
Windows 2003 Cluster Onsite Technical Support

Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience helping small and mid-size organizations to reduce network downtime by providing affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore systems, and non-disruptive system maintenance. Progent’s business continuity consultants can help your company to develop and validate an efficient business continuity strategy that aligns with your business needs and IT budget. Progent’s disaster recovery specialists can help you to architect, deploy, and maintain resilient technologies such as non-stop Internet access, virtualized servers, clustering, load balancing, transparent online backup, and multi-location data centers.

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Service Reports Consulting
Support and Help Service Reporting

Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of documenting and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.

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Windows Server 2012 R2 Data Deduplication Remote Troubleshooting
Top Windows Server 2012R2 Live Migration Computer Engineer

Progent's Microsoft-certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security strategy, automate IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan.

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CCIE Certified Fault Tolerant Inter-office Network Consult
Remote Fault Tolerant Interoffice Connectivity Network Consultants

Progent’s non-stop inter-site connectivity and fault tolerant network infrastructure professionals can help small companies create non-stop Interoffice connectivity via fully redundant networks featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide affordable 24x7 interoffice connectivity.

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Windows Server 2016 IT Specialists in Brooklyn, NY Brooklyn New York Microsoft Windows Server 2016 Online Help
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Extended Call Desk Online Support
Shared Help Desk Ticketing Network Engineer

Progent's Computer Contact Center Outsourcing Support Services for desktop support are intended especially for small businesses who need fast access to a Help Desk Service Center with professional phone support and effective escalation capability but who must work within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Help Desk Applications Selection and Integration.

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