Davis, CA Remote Help from World-class Computer Service Consultants
Progent's network technical support services can deliver your Davis, CA business low cost and reliable support from enterprise-class IT experts. By delivering IT support service when you require it, offering specialized expertise for vital technologies, offering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Davis, California business an affordable solution for optimizing the profitability of small-scale office networks. Whether you maintain a local system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and maintain a reliable and secure information system and to benefit from fast availability of the experienced help ordinarily restricted to enterprises who are able to afford a sizeable internal IT organization.

For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified experts to help your business to design and implement a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Davis, California Office Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco Certified CCIE networking consultants and Apple certified engineers, Progent offers urgent assistance and affordable remote consulting to Davis, CA small businesses for a wide range of computer technologies including:

Support Delivery Options Available for Davis, California Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, and network management. Progent's paradigm for providing IT support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity records, dependable follow-through, and tight expense control across an array of network service delivery modes that include online repairs, onsite support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support experts to deliver small companies the optimal solution: on-premises service professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network protection consulting, non-stop it system consulting, virtual server strategies, plus integration, customization and training for small business software including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major system upgrades, longer term initiatives like upgrading an older MRP platform to a modern MS Dynamics 365 solution, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response like data restoration and malware removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to design, configure and troubleshoot the infrastructure for offsite workers. Aspects of infrastructure where Progent's experts can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless LAN planning and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure consulting services for telecommuters, go to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit businesses with mixed networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support to help businesses of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you�re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Davis, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT consulting allow small businesses to sidestep the pitfalls related to over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent enables your business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller businesses sometimes depend heavily on independent consultants. Though individual support engineers have lower overhead than larger IT service organizations and can afford to charge nominally smaller fees, they are sometimes spread too thin to react quickly to urgent problems. If a freelance consultant is busy with another client, sick, on travelling, or in class, the lack of backup personnel may require your business to wait for assistance in case of a crisis. The more your company grows, network downtime or problems with critical applications become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when independent engineers confront new technologies, the lack of a big engineering team to count on for help requires them to train in place while your company winds up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of small service organizations or independent consultants who concentrate on small company IT consulting are capable of delivering routine fixes but lack the experience to deal efficiently with complex IT configurations that have mixed operating systems, many locations, VoIP implementations, remote workforces, interconnected financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can benefit your business because big-company networks are by nature complex, support problems require thorough understanding of in many technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of improvised repairs commonly get tossed on top of a tenuous foundation. As a business evolves, stability and expandability issues can obstruct the success of the organization. Such environments require proper assessment, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable foundation to handle critical business needs and support future expansion.

  • Team with Solution Providers, Not Product Resellers
    Small companies require guidance and education to navigate through an increasingly complex array of technology options offered for enabling business growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to align technical support with the real needs of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a client.

Contact Progent
In case your Davis, California business needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of the time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it.

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    If you are a network engineer with system support experience, teaming with Progent and helping our customers will expand your skills through collaboration with our staff of motivated, world-class consultants. Progent's focus on offering network expertise and computer help to small and midsize businesses will offer you the opportunity to consult closely with decision makers and add tangibly to the success of exciting companies. In addition, Progent's virtual office environment provides state-of-the-art tools for remote support and wireless connectivity to help you to come up with fast fixes when you take on mission-critical problems.

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    Progent provides national urgent technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum leverage for your information technology budget by protecting user efficiency and limiting the hours billed for computer repair services. Advanced remote access utilities and skilled technicians and consultants allow Progent to solve the majority of IT issues without squandering time and expense by going to your location. In most of situations your IT issues can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE network experts and CISM premier security specialists to help you with the most difficult system issues.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progents expert programmers, relational database architects, and project managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and project co-ordination or Progent can help clients plug expertise gaps by offering relational database designers and software programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to incorporate SharePoint with additional data sources such as SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also can provide expertise with multiple web development tools and can help clients to build, expand, troubleshoot, or migrate web-based applications to utilize the most current web technology.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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