Davis, CA Remote Help from Certified Network Service Professionals
Progent's computer network help services can provide your Davis, CA business cost-effective and consistent access to world-class IT engineers. By delivering IT support service when you require it, offering advanced knowledge for mission-critical technologies, delivering unique services such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Davis, California business an economical option for maximizing the productivity of small office information systems. Whether you have an on-premises datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and manage a reliable and safe IT network and to benefit from quick availability of the experienced help usually restricted to enterprises who are able to support a sizeable internal information technology staff.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and minimize technical risks for major projects like application design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Businesses in Davis, California
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small companies. Technologies serviced by Progent include:

Service Delivery Options Available for Davis, California Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is built on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Model promotes fast support, comprehensive activity records, consistent follow-up, and strict expense control across a range of network support delivery modes that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight IT budgets and can spare scant executive bandwidth for dealing with IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization solutions, plus integration, programming and training for business applications including accounting, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended projects such as management information application programming and customization, database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent can host vital applications such as Exchange and MS SQL to provide small companies with higher degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for customers to transfer to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for IT data security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to customers wishing to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of network support, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for resolving actual IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for quick fixes. Another benefit of by-the-minute billing is that clients will not be inclined to allow less critical issues to fester until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to every customer. The practice of documenting and archiving support records allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
In case your Davis, California company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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