Immediate, Low-cost Online Computer Network Support for Davis, California Small Businesses
For more than two decades, Progent has specialized in delivering world-class computer support to customers with small-company IT budgets. Progent has developed a powerful support system that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of consultants accredited in a broad array of IT practice areas, a Help Desk operational structure that promotes responsiveness and guarantees follow-up, a worldwide group of remote support experts, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service team. This can reduce expenses and minimize technical risks for major projects such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to plan and implement your cloud strategy.
Primary Technologies Serviced by Progent's Consultants for Companies in Davis, California
Progent's national group of certified consultants provides support for virtually all aspects of network systems used by businesses of any size. Areas served by Progent in and around Davis include:
Service Delivery Alternatives for Davis, California Companies
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service records, consistent follow-up, and tight cost monitoring for an array of network support delivery modes that include online repairs, in-person support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progent's Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small companies the ideal combination: hands-on service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business programs such as financials, operations, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including office relocations and massive software upgrades, extended initiatives such as upgrading an older MRP platform to a modern MS Dynamics 365 package, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Network Infrastructure Expertise for Telecommuters
Progent can assist small and mid-size companies to plan, deploy and debug the infrastructure for telecommuters. Areas of network infrastructure where Progent's consultants offer assistance include secure and efficient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi network design and implementation, and reliable Internet access. For information about Progent's infrastructure expertise for telecommuters, refer to infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition easy for clients to migrate to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the mixed- platform and non- standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT data security and incident reporting.
The scope and size of Progent's engineering team offer a powerful set of advantages to companies trying to increase the business value of their information system within an affordable budget. These benefits include:
- Best Industry Practices
Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, in the trenches of IT support, performing a broad range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for repairing real-world IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for fast repairs. Another benefit of granular pricing is that clients are not tempted to permit minor issues to stay unaddressed until they become big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who won't release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Davis, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).