Expert Online Service for Davis, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by major IT service firms. Many small businesses allow themselves to become dangerously reliant on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond quickly or effectively to technical crises. Other small businesses turn to mass-market service providers staffed with technicians taught to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the diversity of environments and lack of standards typical of small company information networks.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has provided remote help to small businesses in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Davis, California Office Networks
As a Microsoft-certified Partner computer support firm with a large group of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Davis, CA businesses for a wide range of information technologies including:

Service Delivery Alternatives Available for Davis, California Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-through, and strict expense control across a range of network service delivery options that include online troubleshooting, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle most network problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can provide assistance with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network security engineering, non-stop it system design, virtual server solutions, plus integration, customization and training for small business applications such as financials, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as office moves and massive software upgrades, longer term initiatives such as customizing a legacy ERP platform to a modern Microsoft Dynamics 365 package, database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size companies to plan, set up and debug the network infrastructure for at-home workers. Aspects of network infrastructure where Progent's experts can provide support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and deployment, and reliable Internet access. To learn about Progent's infrastructure expertise for telecommuters, refer to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is also simple for customers to transfer to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, system support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains control of the licenses in the client's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help companies meet industry guidelines and statutory regulations for IT data security and reporting.

The scope and size of Progent's consulting staff offer a powerful set of benefits to clients wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, in the trenches of IT support, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for fixing real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute billing is that you will not be tempted to permit less critical issues to fester until they become major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house support staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Davis, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    E-Mail Guard from Postini offers constantly updated spam and virus blocking, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Manager services via Progent's E-Mail Guard antispam and anti-virus aggregation program. Progent's expert email protection consultants can help you devise an email safety strategy that incorporates antispam and virus protection services and processes.

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    Progent's Microsoft-certified consultants offer affordable online technical support and programming services to assist your business to plan, implement, manage, and maintain Microsoft SharePoint 2010 environments that can involve web pages that can function as portals, extranets, document management tools, wikis, data marts, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve teamwork. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar desktop applications including Excel, Word, Outlook, and Project. Progent can help you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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