Expert Online Service for Davis, California Computer Networks from Certified Engineers
Small companies have typically been underserved by major network service firms. Some small companies allow themselves to become overly reliant on individual engineers or small support organizations who lack the size or extensive skill sets to respond promptly or efficiently to technical emergencies. Other small businesses resort to giant service providers that employ personnel taught to provide by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small business IT networks.
Progent's time-tested approach to providing low-cost and effective technical service to small companies has made Progent one of the premiere Microsoft-certified network consulting organizations in the industry. Progent has delivered remote support to small businesses in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.
Main Technologies Supported by Progent for Companies in Davis, California
Progent's national group of certified consultants offers help for virtually all facets of network technology used by businesses of all sizes. Practice areas served by Progent in Davis include:
Service Delivery Alternatives for Davis, California Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing computer support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity records, consistent follow-up, and tight cost control for an array of network support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to give small companies the ideal combination: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network design, server virtualization strategies, plus configuration, customization and training for small business programs including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, extended projects such as business reporting software programming and support, database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in an environment that not only delivers the highest level of dependability and expandability but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit companies with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and network administration while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the mixed- platform and loosely standardized environments common with small businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Davis, California Businesses
Progent's staff size, scope of technical skill, and experience with corporate network support allow small businesses to sidestep the problems related to over reliance on small service firms or freelance engineers.
Working with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For network services, small businesses sometimes rely heavily on independent consultants. Though freelance support engineers have lower overhead than more substantial support organizations and can afford to charge apparently lower fees, freelancers are often stretched to far to respond rapidly to urgent problems. If a freelance consultant is busy with different customer, ill, on travelling, or in class, the lack of replacement personnel may require your company to go without help in case of an emergency. The more your small business expands, network unavailability or problems with line-of-business programs become more costly. The money you thought you were saving on a freelancer can be eaten up quickly because of lower output. In addition, when independent consultants confront unfamiliar problems, the unavailability of a large consulting team to fall back on for advice requires them to learn in place while your organization ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced IT Issues
Many smaller service firms or independent consultants focused on small company IT consulting are capable of providing routine solutions but don't have the background to deal efficiently with complicated network environments that have a variety of operating systems, multiple offices, Voice over IP systems, mobile workforces, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your small business because enterprise networks are by nature complicated, integration problems require thorough knowledge in many technical disciplines, and reaching a high degree of stability, availability, and security requires industry-tested leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a proper basis, a sequence of band-aid repairs commonly get thrown onto of a marginal structure. As a business grows, reliability and scalability issues can undermine the success of the organization. These environments need proper assessment, smart business planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to meet current business requirements and support downstream growth.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies need direction and insight to work through an ever more complicated maze of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to align technical support services with the real interests of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a client.
Get in Touch with Progent
If your Davis, California business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).