Low-cost Computer Tech Support from Microsoft and Cisco certified Consultants for Businesses in Davis, CA
By offering professional know-how when you require it, providing in-depth knowledge for key business applications, offering high-value services like virtual server hosting, billing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your It network and cut service expenses. Progent appreciates that information system protection, dependability, and performance are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to invest heavily in computer technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to provide the IT support expertise your company requires whenever you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.
Primary IT Areas Serviced by Progent for Davis, California Businesses
A Microsoft-certified Partner IT service firm that maintains a large group of Cisco CCIE networking consultants and Apple accredited consultants, Progent offers emergency assistance and low-cost remote consulting to Davis, CA businesses for a wide array of information technologies including:
Service Delivery Alternatives for Davis, California Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Service Model ensures rapid support, comprehensive service records, reliable follow-through, and tight cost control across an array of network support delivery alternatives that include online repairs, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and repair network issues without the cost or delay of in-person support calls. The experience of Progent's network consultants allows them to handle most network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, refer to Online Help Desk Services.
- Help Desk Sharing Services
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's shared Help Desk services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and training for business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and major software upgrades, longer term initiatives such as upgrading an older MRP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware removal.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support remote workers. Areas of network infrastructure for which Progent's consultants can deliver guidance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. For details about Progent's infrastructure consulting services for teleworkers, see network infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition simple for customers to migrate to a different support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Davis, California Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network consulting allow small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service firms or independent consultants.
Teaming with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, small businesses sometimes depend heavily on freelance consultants. Although individual support providers have lower expenses than more substantial support firms and can afford to bill nominally lower rates, freelancers are occasionally too overworked to react rapidly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your company to go without help in case of a crisis. The more your small business grows, network downtime or problems with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when independent engineers encounter new problems, the lack of a big consulting group to count on for assistance forces them to train with the meter running while your business winds up footing the bill for their ongoing education.
- Have Access to Experts in Sophisticated Network Solutions
The majority of small support organizations or freelance engineers who concentrate on small business IT support are capable of delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complicated network environments that have mixed platforms, many offices, VoIP systems, mobile clients, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because big-company environments are characteristically complex, support issues require in-depth knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of improvised repairs often get thrown on top of a tenuous structure. As a business grows, reliability and expandability issues can obstruct the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that can act as the reliable basis to meet current business requirements and ease downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Smaller companies require direction and insight to work through an increasingly complex array of technology alternatives available for accelerating growth and improving efficiency. They do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This permits Progent to align technical support services with the genuine interests of clients. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual requirements of a small business.
Get in Touch with Progent
In case your Davis, California business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).