Davis, CA Remote Help from World-class Network Service Consultants
Progent's computer help services can deliver your Davis, CA company low cost and consistent support from Microsoft and Cisco certified computer engineers. By delivering IT support help when you require it, providing advanced expertise for key technologies, offering unique services such as automated network monitoring, and charging only for services you use, Progent offers your Davis, California company an economical option for optimizing the productivity and profitability of small office information systems. Whether you maintain an onsite datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and manage a robust and safe information network and to have fast access to the experienced support usually restricted to corporations who can maintain a large internal IT organization.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Davis, California Business Networks
A Microsoft-certified Partner IT service firm that maintains a world-class team of Cisco Certified CCIE network infrastructure experts and Apple certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Davis, CA companies for a wide range of information technologies including:
Support Delivery Alternatives Available for Davis, California Companies
Progent has a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight expense control for an array of network service delivery options that include remote repairs, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the cost or delay of in-person support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online computer support services.
- On-site Support
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: on-premises service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services.
- Co-managed Help Desk Services
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progentís Help Desk sharing services.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, high availability it system consulting, virtual server solutions, plus integration, customization and training for small business applications such as financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives such as upgrading a legacy ERP system to a current Microsoft Dynamics 365 solution, database application development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware removal.
- Network Infrastructure Expertise for Teleworkers
Progent can help small and mid-size companies to design, configure and troubleshoot the infrastructure required for a remote workforce. Areas of infrastructure for which Progent's experts offer assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and deployment, and robust Internet connections. For details about Progent's infrastructure consulting services for a remote workforce, go to infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for customers to transfer to another service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote consulting to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Davis, California Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network support enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed support organizations or individual consultants.
Teaming with Progent's Experts allows your business to:
- Avoid Over Reliance on Freelance Support Consultants
For network support, small companies often rely heavily on freelance engineers. Though individual support engineers have lower expenses than more substantial IT service organizations and can afford to bill nominally smaller rates, freelancers are sometimes spread too thin to react quickly to critical network problems. If an independent engineer is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may require your business to wait for help in case of an emergency. As your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lost output. Also, when independent consultants encounter new problems, the unavailability of a large engineering group to depend on for assistance requires them to learn with the meter running while your business ends up with the costs for their ongoing education.
- Gain Access to Expertise in Complex Network Issues
Many smaller support organizations or freelance engineers who concentrate on small company IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complex IT infrastructures with mixed platforms, many locations, VoIP implementations, remote workers, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are inherently complicated, support problems demand in-depth understanding of in many technical areas, and achieving a high degree of robustness, reliability, and protection requires industry-proven leading practices.
- Build a Solid Basis for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a sequence of band-aid repairs often get piled on top of a marginal foundation. As a company grows, stability and scalability problems can undermine the success of the business. These environments require proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that can provide the solid foundation to handle current business requirements and ease future growth.
- Work with Solution Providers, Not Resellers
Small businesses need direction and education to work through an increasingly complicated array of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical services with the genuine interests of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a customer.
Get in Touch with Progent
If your Davis, California business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).