Quick, Affordable Online Computer Technical Support for Davis, California Small Businesses
For more than two decades, Progent has focused on providing enterprise-class computer support services to clients who have small-business IT budgets. Progent has built a powerful service system that features a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large team of consultants accredited in a broad array of technical practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-up, a global group of remote service professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical issues in the least time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for major projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.
Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Davis, California
Progent's national team of industry certified support professionals offers support for all facets of network systems deployed by businesses of any size. Areas served by Progent in and around Davis include:
Support Delivery Options Available for Davis, California Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and network administration. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive activity records, dependable follow-up, and strict expense monitoring for an array of network support delivery options that include remote troubleshooting, on-premises help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more information about Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and support for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with one-time projects such as office relocations and major system migrations, longer term initiatives like upgrading an older ERP system to a current MS Dynamics 365 package, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the highest degree of dependability and expandability but that is also easy for customers to transfer to another support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support services to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Davis, California Small Businesses
Progent's size, depth of technical skill, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls related to over dependence on small support organizations or independent consultants.
Working with Progent enables your business to:
- Avoid Over Dependence on Individual Support Consultants
For network support, smaller companies sometimes depend heavily on individual consultants. Though freelance service providers carry lower expenses than more substantial IT service organizations and can typically bill nominally smaller rates, they are frequently too busy to respond quickly to critical situations. If an independent engineer is occupied with different client, ill, on travelling, or in class, the absence of backup staff may require your business to go without help in case of a crisis. As your small business expands, network downtime or problems with critical programs become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly because of lost output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting team to depend on for help forces them to learn with the meter running while your business ends up with the costs for their continuing training.
- Gain Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or independent engineers who concentrate on small company network support may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complex IT environments with mixed platforms, numerous sites, VoIP systems, remote workforces, integrated accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because big-company environments are by nature complicated, support problems demand thorough knowledge in many technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability problems can undermine the productivity of the business. These networks need proper evaluation, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that can provide the reliable foundation to handle critical business requirements and support downstream expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller businesses require guidance and education to work through an increasingly complicated array of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise only. This allows Progent to match consulting services with the real needs of customers. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the actual needs of a small business.
Get in Touch with Progent
If your Davis, California business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).