Consulting and Technical Support Services for BlackBerry Technology
BlackBerry ConsultantsBlackBerry mobile PDAs were at one time among the most successful solutions for maintaining location-independent access to messaging, calendars, web applications, and other critical business information. Progent can provide Dayton, Ohio companies the expertise of BlackBerry-premier consultants who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has become the standard for companies regardless of size, successful integration and maintenance of RIM BlackBerry solutions has become more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses frequently resort to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's proven remote service delivery model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology productively into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Technical Support for BlackBerry Enterprise Server
RIM's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Lotus, or Novell GroupWise users to transmit and receive emails that stay encrypted in transit to ensure maximum data protection. BES Server also simplifies a broad variety of key administrative tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control client settings with BES Server's vast library of IT policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the health of your system

Progent's Remote BlackBerry-premier Consulting Services is Quick and Affordable
For businesses in Dayton, Ohio who want fast and economical help from a qualified BlackBerry support professional, Progent offers efficient remote help from a seasoned support staff who have provided network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel expense and allows consultants to fix problems quickly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide expert help in fields including resolving synchronization issues, setting up BlackBerry BES Server, and creating a secure, high-availability network infrastructure for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified service professionals can also help your company to resolve a broad range of problems associated with synchronization, device detection, messaging consistency, web access, wireless connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small business IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by solving issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, deploy access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, system architecture, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to create a wireless environment that meets your IT budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which administration model and hardware products meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, processors and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Support from a BlackBerry-Certified Expert
In order to ask Progent about professional assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.