Consulting Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most popular solutions for achieving anytime-anywhere access to messaging, calendars, web programs, and other vital business information. Progent offers Dayton, Ohio businesses the services of BlackBerry-certified professionals who can help companies to maintain existing BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for organizations of all sizes, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses frequently turn to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small companies an economical alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's consultants can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you monitor and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
234-285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
513-808-9721 Cincinnati Network Support Services
Cleveland 2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
440-596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
614-826-7776 Columbus Network Support Services
Dayton 4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
937-519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
419-930-5536 Toledo Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry smartphones, providing a single platform for controlling key tasks like smartphone deployment, updates, and deactivation and also offering a strong foundation for data protection and high availability. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server features a variety of security capabilities beginning with advanced encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting levels of protection to meet the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can assist you to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a lost smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining ways to prevent BlackBerry users from installing or executing unsecure or prohibited applications. Progent can assist you to select protective techniques such as:

  • Specify exactly what programs are permitted on the device
  • Block third-party programs from allocating persistent storage on the device
  • Select what resources third-party applications can access on the device
  • Limit the kinds of access external software running on the smartphone can establish
  • Block all third-party applications from being loaded or run on the BlackBerry device

Progent's Remote BlackBerry-premier Support is Fast and Economical
For companies in Dayton, Ohio who need quick and affordable access to an authorized RIM BlackBerry consultant, Progent delivers effective remote assistance from a veteran network support team who have delivered network solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to solve technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned certifications in all BlackBerry technologies and offer professional help in fields such as resolving synchronization issues, deploying BlackBerry BES Server, and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also show you how to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and help you to select and implement sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
If you wish to contact Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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    Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist your business to plan, integrate, operate and troubleshoot a backup and disaster recovery system based on Barracuda technology.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to track your business more thoroughly, turning raw data into valuable insights into your company and customers.

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    Microsoft Dynamics GP software offers analytics and reporting features that let you track all operations, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can help you create reports that let you understand your business more thoroughly, turning uncooked data into valuable business information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to deliver custom business application development and eCommerce applications that integrate seamlessly with Dynamics GP.

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    If your office network mixes Solaris technology with MS Windows, Progent can assist you to integrate your IT resources into a cohesive network that allows all your operating systems to run side by side for easy management, transparent information exchange, high reliability, superior performance, and strong protection. Progent's Sun Solaris and MS Windows coexistence support services include network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical help and repair, in-person technical support, and Contact Center outsourcing.

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