Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were once among the most popular products for achieving location-independent access to messaging, calendars, web-based applications, and other critical business information. Progent can provide Dayton, Ohio companies the services of BlackBerry-premier professionals who can help organizations to maintain their BlackBerry environments or transition efficiently to a current smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, effective integration and support of BlackBerry solutions has become increasingly difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often resort to outside support professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's proven remote service delivery model, provides small companies an affordable alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and control BlackBerry smartphones across your company, recommend security policies that are right for your company, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
(419) 930-5536 Toledo Network Support Services


Technical Support for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange, Domino, or Groupwise clients to transmit and receive emails that are encrypted during wireless transit to provide optimum security. BlackBerry BES Server also streamlines a broad selection of critical administrative tasks that span from BlackBerry configuration and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-premier consultants can help you utilize BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BES Server's fault-tolerant infrastructure based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Automatically track and analyze the overall health of your BlackBerry system

Progent's Online BlackBerry-premier Technical Support is Quick and Economical
For businesses in Dayton, Ohio who want quick and economical help from a certified RIM BlackBerry consultant, Progent provides efficient online assistance from a veteran support staff who have provided network solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Remote support eliminates travel costs and enables specialists to resolve technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and offer professional support in areas including troubleshooting synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad array of problems concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small business IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses low and, by handling problems quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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