Consulting Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful products for maintaining location-independent connectivity to email, scheduling, web applications, and other vital business data. Progent offers Dayton, Ohio companies the services of BlackBerry-premier professionals who can help companies to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for companies of all sizes, successful deployment and support of BlackBerry technology has grown more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses frequently resort to external support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry environments economically and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, combined with Progent's efficient online service delivery model, provides small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their information system.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to enable you to track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your company, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, offering a centralized solution for controlling key jobs such as smartphone installation, updates, and deactivation and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Configuration Help

BlackBerry Enterprise Server provides a variety of security capabilities starting with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting degrees of security to meet the specific needs of your company's network. Progent's BlackBerry certified consultants can assist you to choose powerful security features and activate them remotely. Samples of these wirelessly configurable security settings include:

  • Lock down a BlackBerry device
  • Wipe data from a missing smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malware

BES Server also offers versatility in determining ways to prevent mobile users from installing or executing unsafe or prohibited software. Progent can help you to choose blocking techniques like:

  • List exactly which programs are permitted on the device
  • Prevent third-party applications from allocating persistent memory on the smartphone
  • Select which functions third-party applications can use on the device
  • Limit the kinds of access third-party software running on the smartphone can initialize
  • Prevent all third-party applications from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned experts can also assist you to resolve a broad range of issues concerning synchronization, device recognition, email reconciliation, web access, wireless connections, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses low and, by dealing with issues quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs assessment, solution architecture, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a wireless solution that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which management approach and physical components meet your needs, and analyze your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software editions, processors and storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry consultant can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Consultant
In order to ask Progent about professional help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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