Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most popular products for achieving location-independent connectivity to messaging, calendars, web-based programs, and other critical business data. Progent offers Dayton, Ohio companies the services of BlackBerry-certified consultants who can help businesses to manage their BlackBerry deployments or migrate smoothly to a current mobile solution.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for organizations of any size, successful integration and maintenance of BlackBerry solutions has become more challenging. To address areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small organizations often turn to external consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Consulting and Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry devices, offering a single solution for controlling key tasks such as smartphone installation, updates, and retirement and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Configuration Support

BES Server offers a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting degrees of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to choose advanced security functions and activate them remotely. Samples of these wirelessly configurable security features are:

  • Lock down a smartphone
  • Wipe information from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in determining ways to prevent BlackBerry users from installing or executing unsecure or prohibited code. Progent can assist you to select blocking techniques like:

  • List precisely what programs are allowed on the device
  • Prevent third-party programs from using persistent memory on the BlackBerry smartphone
  • Determine what resources third-party programs can use on the smartphone
  • Restrict the types of access external software running on the smartphone can establish
  • Prevent all external programs from being installed or executed on the device

Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to provide prompt assistance to businesses in the Dayton region or anywhere in Ohio. Progent's experienced remote technical support experts have helped IT organizations resolve network problems and cut support costs in every state in the United States and built a large following of loyal clients. (See Progent's client testimonials.)

Progent can provide remote consulting support for a broad array of technologies associated with RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can also help your company to troubleshoot a wide array of issues associated with synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small office IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security options.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, deploy access control lists, manage Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Support from a BlackBerry-Certified Specialist
In order to contact Progent about engineering assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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