Consulting Support Services for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining location-independent access to email, scheduling, web applications, and other critical business data. Progent can provide Dayton, Ohio companies the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small businesses often resort to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can track and support BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom wireless applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered quickly and safely.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
(419) 930-5536 Toledo Network Support Services


Technical Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted during transit to ensure optimum data protection. BES Server also streamlines a broad variety of vital management tasks that span from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control client configurations with BlackBerry's vast library of policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry Enterprise Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's high-availability architecture based on VMware
  • Install BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs analysis, system design, installation planning and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and physical components meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software versions, processors and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Qualified Professional
In order to get in touch with Progent about technical expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's virtual classroom webinars offer small companies the cost savings, simplicity, and versatility of online learning plus the proven training techniques of expert instructors who use the latest technology to emulate real-time, participatory learning environments. Progent can provide webinar training for popular desktop applications including elements of Microsoft Office such as Microsoft Excel, Word, Publisher, and Outlook: Microsoft Dynamics accounting and management software including MS Dynamics GP (Great Plains); plus additional leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's economically priced IT support packages, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business networks world-class availability, security, and performance.

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    Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small company's production servers in a solution that gives the highest degree of availability and scalability and is in addition simple to transfer to any data center. Progent's Private Cloud Hosting options are built upon mature virtualization platforms that enable small and midsize companies with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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    important features of Microsoft Dynamics GP/Great Plains accounting include a modular design that allows you to license just the components you need, a standards-based architecture based on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting services that allow you to track all activities, income and expenses and sales patterns, compatibility with Microsoft Office to enable access to business information, the capability to process information from almost any database or workstation application into Microsoft Dynamics GP, plus an open design that makes it easy to develop custom programs. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to help you convert the powerful features of Dynamics GP business accounting software into a high-value business management solution.

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    Windows Server 2008 represents an important advance in making IT networks more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to offer a better platform for web publishing. Progent can assist your business benefit fully from the enhancements built into Windows Server 2008 by delivering Microsoft-certified consulting, troubleshooting, education, staffing, monitoring, and security services.

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    Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum availability for critical workloads by providing unified, cross-platform monitoring of physical and virtual infrastructure installed across local datacenters and private and public clouds. Progent's consulting team can provide world-class online and onsite expertise to assist organizations of any size to design, integrate, tune, enhance and repair SCOM 2016 deployments. Progent can assist your company to migrate to Operations Manager 2016 from older versions or from other IT infrastructure monitoring products, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent's Office and Office 365 consultants can help companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive solution that offers fast ROI and enables better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with one another and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems between different versions of Office and can provide customized online instruction to individuals and teams.

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business better solutions for your information system.

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    Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration plan that avoids productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include assistance with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of all sizes to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier versions of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent offers as-needed help for resolving especially challenging problems, or comprehensive project management services. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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