Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile smartphones were at one time among the most popular products for maintaining location-independent access to messaging, calendars, web programs, and other vital business information. Progent offers Dayton, Ohio businesses the expertise of BlackBerry-premier professionals who can assist organizations to manage their BlackBerry environments or transition smoothly to a current mobile solution.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of BlackBerry solutions has become increasingly difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations often resort to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry solutions affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly solution for incorporating RIM BlackBerry products productively into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

Technical Support for BlackBerry BES Server
RIM's high-end solution for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange Server, Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a wide variety of crucial management tasks that span from BlackBerry configuration and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also assist you to use BES Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant infrastructure using VMware
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the overall health of your BlackBerry solution

How Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network needs assessment, system design, roll-out planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration model and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the MDS and IM, implement access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a RIM BlackBerry-Certified Consultant
To contact Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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    Progent's consultants can assist your company to assess the benefits of Microsoft Lync Server for your environment and can assist you to plan and carry out an installation of Lync Server that centralizes the management of Instant Messaging and Presence and increases the productivity of your office employees, at-home workers, and mobile workforce. Progent can in addition assist your company to carry out an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or Live Communications Server, interface Lync Server 2010 with Exchange, Microsoft SharePoint, and SQL Server, show you how you can run Microsoft Lync Server to enhance the collaborative capabilities of MS Office applications, and provide training and continuing support for Microsoft Lync Server and other Microsoft products.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient single consulting firm to show you how to build and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's CCIE-certified network infrastructure experts can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    If you have a small business information system with 10 to 50 desktop clients, Progent's computer outsourcing services save your organization from dependence on single freelance consultant while giving you cost-effective and dependable access to high-quality technical support. By delivering IT support help when you require it, offering specialized knowledge for critical technologies, delivering unique support such as automated server monitoring, and billing only for services you use, Progent gives you an affordable way for maximizing the productivity and profitability of your small office information system. Progent is the intelligent way for small businesses to create and support a robust and safe IT system and to benefit from fast access to the experienced consulting ordinarily available only to enterprises who are able to support a large in-house IT group.

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    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and deploy an installation of ISA Server 2004 that supports your IT protection needs without limiting your productivity.

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    Microsoft Dynamics GP accounting includes analytics and reporting capabilities that allow you to track all business processes, revenues and spending, and market patterns with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you create reports that allow you to analyze your business more thoroughly, converting raw data into valuable management information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce solutions that work transparently with Dynamics GP/Great Plains.

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    For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to design a XenDesktop solution that improves the business value of your information system; integrate XenDesktop software with your physical and virtual servers, user devices, and peripherals; migrate your older desktop virtualization software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain XenDesktop efficiently.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates machine learning technology and expert services to provide cutting-edge endpoint detection and response (EDR).

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  • Emergency Microsoft Project Server 2013 Installation support
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    Progent's Microsoft-certified consultants can provide in-depth support in deploying, using and troubleshooting any edition of Microsoft Project Server and can deliver a wide range of affordable remote consulting services based on industry best practices to assist businesses of all sizes to get all the benefits of this powerful platform. Consulting support offered by Progent include solution design, software configuration and upgrades, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training classes.

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