For organizations of any size in Dayton Ohio, Progent offers easy, quick, and affordable communication with CCIE-Premier network experts. Cisco CCIEs are world-class network professionals who achieve this elite certification by completing rigorous examinations by Cisco. CCIE-qualified engineers can handle the most complex problems surrounding network deployment, troubleshooting, and configuration. Progent's CCIE-certified support specialists operate closely with Cisco's internal staff in identifying anomalies with Cisco IOS or NX-OS software and coming up with temporary alternatives or receiving software patches to fix problems. A Cisco certified CCIE has the experience to detect the source of computer network problems stemming from hardware or applications.

Progent can provide affordable remote access to a CCIE specialist so you can get high-level assistance for complex network issues that are affecting productivity but are outside the scope of your ordinary IT maintenance organization. Progent's CCIE-Premier engineers can connect to your system using advanced remote support tools that allow them to perform rapid and economical diagnosis and remediation of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs work for big corporations or nationwide Internet providers, and consequently their help is not readily accessible to the general public. Progent is among the few support organizations to make CCIEs available to assist small and medium sized businesses. Also, Progent offers quick access to a CCIE remotely so you can get immediate support for complex network problems that are hurting worker efficiency. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Progent's online network help.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

Cisco's extensive selection of current and vintage networking appliances supported by Progent includes ASA 5500 Security Appliances and PIX 500 Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet and Meraki wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points and switches, VoIP phones and systems, Catalyst and Nexus series switches, plus security and VPN technology. With the resources of one of the largest groups of Cisco-certified CCIE consultants of any independent consulting company, Progent has privileged access to Cisco's internal support specialists and Cisco's advanced training resources to keep at the vanguard of network solutions.

Software Update Management for Cisco Network Infrastructure Appliances
Patch management is crucial and complicated process. Prompt and correctly managed updating optimizes security, compliance, uptime, and functionality. Haphazard patch management can result in security gaps, compatibility problems, slow or inconsistent performance, needless downtime, or loss of important features. Patching involves more than periodic updates of operating systems and apps for servers and endpoints. Firmware updates can be as essential for network appliances like routers, firewalls, and Wi-Fi APs.

Patch Management Support for Infrastructure Devices

Progent can provide software update management support for infrastructure devices from Cisco and other suppliers

Progent has provided high-end assistance for Cisco networking appliances for over two decades and Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. To find out about Progent's service options for patch management, visit Progent's patch management services.

In order to find out more concerning Progent's consulting support services for Cisco network infrastructure, select a topic:

Additional Support Expertise Offered by Progent
Progent can also provide a a wide array of consulting services in vital areas to assist companies to turn Cisco infrastructure products into an integrated information solution that delivers strategic value. Some of the consulting services offered by Progent's experts are project management support, VMware vSphere planning and deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization design and integration, Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows Server 2016 hybrid cloud solutions, Microsoft Hyper-V consulting, disaster recovery planning, Windows Server 2012 R2 configuration, network security compliance assessment, database administration and application expertise, and temporary Chief Information Officer services.

Progent can also assist your IT team you to plan, deploy, manage and troubleshoot enterprise hybrid cloud solutions that combine local and cloud-based resources and that utilize Cisco networking technology. (Learn about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform integration consulting.)

By offering a convenient one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that align with the specific requirements of businesses in Dayton Ohio.

An index of content::

  • 24 Hour Microsoft 365 IDFix Online Support Services Microsoft 365 migration PowerShell On-site Technical Support

  • Smartphone Consulting
    Cisco Meraki wireless Network Consulting

    Progent's Wireless Consulting Services provide a fast, economical way for businesses of all sizes to integrate, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    If your company runs a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a wide range of security areas including security management procedures, security design and strategies, access control systems and techniques, software development security, business processes security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM and ISSAP define the fundamental skills and worldwide standards of knowledge that network security professionals are required to master. These certification offer executive management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the background and knowledge to offer world-class security management and engineering help.

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    Progent's service specialists in Mac and Windows technology can show you how to integrate Mac and Windows computers into seamless environments with full sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to businesses that depend on these technologies to keep their competitive edge. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Microsoft Certified Partner SCDPM 2012 and Windows Server 2012 Integration Support

    Progent's Microsoft-certified consultants offer online or in-person support to help businesses of all sizes to design, implement, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older versions of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional support for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist you to design Data Protection Manager into an enterprise-class disaster recovery plan.

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  • Linux Services
    Engineers Linux

    Progent's UNIX platform support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient one-stop source to show you how to create and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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  • Meraki MR55 Access Point Computer Consulting
    Meraki On-site Technical Support

    Progent's Meraki Wi-Fi access point experts provide online and on-premises support services to assist businesses of all sizes to design, install, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and support Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security compliance, manageability and uptime for wired and wireless users regardless of their mobility or computing device.

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  • Consulting ISA 2004 Server
    Immediate Consultant Microsoft ISA 2004 Server

    Progent's certified ISA Server consultants have extensive experience developing Microsoft-based security solutions for information systems with many locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small business design and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your network.

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  • Microsoft Experts Live Communications Server 2007 Specialist
    Microsoft LCS Server Instant Messaging Technology Consulting Services

    Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution offering advanced security, transparent compatibility with additional Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and improved operational efficiencies, increased individual productivity, and better intellectual property security with this easy-to-administer, fault-tolerant solution. Successful deployments of Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-certified consultants can provide the skill needed to deliver all the advantages of Microsoft Office Communications Server throughout your whole corporation.

  • CIO Engineer Chief Information Officer Technical Consultant

  • Top Macintosh OS X Troubleshooting
    Apple OSX Tiger Computer Engineer

    Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer help with Apple Mac application software. Progent can also help you with Apple iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For business networks built solely on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your organization's objectives.

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    Progent's seasoned ransomware recovery experts can assist your business to rebuild an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your business.

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    Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux systems that operate with Microsoft-based technology. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience provides you with a convenient single consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. UniFi appliances running on multiple venues with any number of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can assist you to determine the value of Ubiquiti's UniFi products for your environment and assist you to design, deploy, manage, and maintain your UniFi ecosystem.

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    Progent can provide small companies with an IT management expert who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible IT products to improve business operations so they align more closely with your corporate goals. Your company can create and install a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.

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  • Microsoft Expert System Center 2016 Service Manager Online Support
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    Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's economically priced network support programs, small and midsize organizations can choose a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class availability, security, and performance.

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  • Macintosh Remote Technical Support
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    Progent's consultants can provide Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or earlier versions of OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud services. For computer environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's business goals.

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  • Open Now Microsoft CRM Online Technical Support
    MS CRM Online Consulting

    Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive client interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help improve sales success and offer steady, effective customer service. Progent can set up the optimal network infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer support databases.

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  • Cisco Certified Expert Specialist Google Cloud Access Management
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    Progent can provide affordable remote and onsite consulting to assist businesses of any size to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.

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  • Outsourcing Cisco VoIP Phones and Unified Communications
    Cisco VoIP phones Network Consultants

    Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco SRST solutions for survivability.

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    Windows 2012 R2 Integration

    Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your network for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT management staff, create a corporate-wide security plan, streamline network administration, assist with creating applications, and generate and validate a DR/BC plan.

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    Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes network downtime, reduces long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange 2003 help, repair, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.

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  • iPad Support Outsourcing
    Macintosh IT Consulting

    Progent's experts offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For computer networks built solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, integrating and supporting a network infrastructure that is reliable, secure, efficient and aligned with your organization's business goals.

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    Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated email/telephony solutions for companies. Progent offers economical Exchange Server support services to enhance email security and virus defense, provide fault tolerant email, and implement remote and wireless email access. Progent's Microsoft Exchange consulting and support offerings can aid you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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  • Windows and Solaris Outsourcing
    Windows and UNIX Consulting Services

    If your company is developing UNIX or Linux software on a network that has MS Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to concentrate on your area of high-value expertise without the constant hassle of maintaining your business network. By using smart server monitoring and by delivering remote and on-site support as your company needs it, Progent offers an economical way for managing an IT network that provides high availability, security, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, network monitoring services, and Helpdesk outsourcing.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your business.

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    Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines addressed within GIAC accreditation such as evaluating network vulnerability, event handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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    Network monitoring commonly involves observing a network's resource usage to help identify data traffic backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux or UNIX and can be deployed to monitor mixed-platform networks where Linux and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small companies and developers help with managing and supporting UNIX and Linux systems that work with Windows-based technology.

  • Lync Server 2013 Edge Server Pool Specialist Technology Professional Lync Server 2013 and iPhone

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    Cisco Unified Communications Manager (CUCM), formerly named CallManager, acts as the heart of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified consultants can deliver efficient and budget-friendly online and onsite support to help organizations of all sizes to build and maintain Unified CM environments by providing Unified Communications Manager integration and technical support consulting services that add optimum productivity. Progent's consultants can assist with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.

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    Progent's Help Desk Call Center management and co-management services help companies to cut costs and increase productivity.

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    Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall products including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build protection into your business processes.

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    Colocation sites allow businesses to share world-class facilities for housing network equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation strategy including selecting and migrating to a colocation site, designing network topology, specifying required equipment, on-premises and on-line troubleshooting, setting up online system administration, and education your support personnel.

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    Mid-sized businesses can get all the benefits of Microsoft Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier Certified network support experts. With Progent's affordably priced network support programs, mid-size businesses can select a basic co-sourcing package based on Operations Manager 2007 with server monitoring, automated warnings, in-depth system analysis, Help Desk support, and online service. For businesses with mission-critical environments who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager to offer medium-size business networks enterprise-class reliability, protection and productivity.

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    Global Information Assurance Certification was established in 1999 to certify the skill of network security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security capabilities addressed under GIAC accreditation such as auditing infrastructure vulnerability, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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    Progent can assist small businesses to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware investments. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you avoid the common errors small organizations make when migrating to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management strategy based on best practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.

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    Progent's Microsoft-certified consultants offer remote and on-premises expertise for companies of all sizes to assess the costs/benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you create and validate a security strategy for your Skype for Business solution that meets government and industry requirements.

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    Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.

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    Our Experts Group provides consulting in important areas that include Macintosh integration and programs; Support for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized program help; Chief Information Officer, management information analyst, and project logistics services; Custom applications development and integration; Web site, eCommerce, Electronic Data Interchange, and client portal development and integration; SQL support and performance help; Business information expertise; and Telecommunications systems support.

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    Progent's Computer Helpdesk Outsourcing Support Services for desktop support are designed especially for small organizations who require fast access to a Help Desk Service Center with expert phone support and full escalation capability but who have to work within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Optional Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.

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    Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting. Progent has a team of network consultants based in the Tampa area, and Progent can also provide remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recover preparedness consultants. Progent can also assist your business to design and carry out a migration to the Flexential data center by providing services like designing system configuration, specifying hardware components, system configuration and validation, troubleshooting, streamling remote network management, and training your network support team.

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    Progent can help your company to create, deploy and debug a backup plan built around MSP360 software. MSP360 enables file/folder or image-based backup/restore for VMs and physical computers, works with all leading public clouds, and permits businesses to build a backup ecosystem with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from human miscues, system glitches, malicious users, and malware assaults such as ransomware.

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    Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

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    Progent has put together two low-cost service packages designed to allow small companies to receive an objective security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your IT infrastructure from outside your firewalled perimeter to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from a secure computer inside your firewall to assess the risk to internal threats. The two security inventory services are set up and executed from a secured external site.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's production servers in a solution that gives the highest degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are based upon proven virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent is one of the most qualified network consulting firms for integrating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to finish your project quickly and economically. Progent's Exchange 2003 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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