Enlarging your at-home workforce may have a significant effect on IT architecture, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Dayton organization to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Dayton, Ohio companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading vendors support virtual discussions, video conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many organizations utilize multiple conferencing products to meet the needs of their various partners and customers. Progent can help your organization to manage your existing conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for additional Office 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to tune your network architecture to run them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Dayton, Ohio company, phone 1-800-993-9400 or refer to Contact Progent.

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    Microsoft Dynamics Customer Relationship Management helps small companies build positive client interactions. Integrated Sales and Customer Service components enable employees to share data to help improve sales success and offer consistent, effective customer service. Progent can set up the most sensible network infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service databases.

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    Progent provides national online phone support and troubleshooting services for businesses who operate Apple Mac environments or whose information systems include a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's consultants can provide Apple macOS and Mac OS X users a range of IT services such as desktop support, migration to the current edition of OS X from legacy versions of Apple macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Online network consulting provides optimum leverage for your IT budget by preserving user productivity and limiting the hours charged for computer repair services. Sophisticated remote support utilities and skilled service specialists and engineers allow Progent to handle the majority of IT issues without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be dealt with over the phone or through a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to assist with the most difficult network issues.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with teammates who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to get and send messages, search the GAL, copy addresses, synchronize appointments, and invite people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.

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    Network monitoring ordinarily entails tracking a network’s resource usage to help uncover data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX consulting professionals offer small businesses and programmers assistance with administering and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based products.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.

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