Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support staff may take longer to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a target's network, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses in the Dayton metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Dayton
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically sets the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment for the decryptors needed to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an extra settlement for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded data.

The recovery work after a ransomware penetration involves several distinct stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial response requires arresting the lateral progress of the attack across your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off infected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful degree of capability with the least downtime. This process is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted restoration effort. Progent understands the urgency of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to put critical resources on line again as fast as possible.
  • Data recovery: The work necessary to recover files impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down critical databases which, if not gracefully closed, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, non-encrypted OST files may exist on employees' desktop computers and laptops that were off line at the time of the ransomware attack.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM offers small and medium-sized businesses the benefits of the identical AV tools implemented by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, detection, mitigation, repair and analysis in a single integrated platform, Progent's ProSight ASM reduces TCO, simplifies administration, and expedites operational continuity. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption tool; debugging decryption problems; building a clean environment; mapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning machines and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and brings to light shortcomings in policies or work habits that need to be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is commonly given a top priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other key recovery processes such as business continuity are pursued concurrently. Progent has a large team of IT and cybersecurity experts with the knowledge and experience required to carry out the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them quickly into an operational network. Progent has collaborated with top insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Dayton
For ransomware system recovery consulting services in the Dayton metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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