Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel may take longer to become aware of a penetration and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve inside a victim's system, the longer it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Dayton metro area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Dayton
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to exfiltrate files and hackers demand an additional payment for not publishing this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.

The recovery process subsequent to ransomware penetration involves several distinct stages, most of which can be performed concurrently if the response workgroup has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent first response involves arresting the sideways progress of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network architecture, and protected remote access management. Progent's recovery team uses advanced workgroup tools to organize the multi-faceted restoration effort. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to put critical resources on line again as fast as possible.
  • Data restoration: The work required to restore data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and which recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be required to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line during the assault.
  • Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus tools used by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, detection, mitigation, restoration and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; debugging decryption problems; building a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption state; and recovering machines and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This history of the way a ransomware assault progressed within the network helps you to assess the impact and highlights shortcomings in security policies or processes that should be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other important activities such as business continuity are pursued concurrently. Progent maintains a large team of IT and data security professionals with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of expertise allows Progent to salvage and consolidate the surviving parts of your network following a ransomware intrusion and rebuild them quickly into a viable network. Progent has collaborated with top insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Dayton
For ransomware cleanup consulting services in the Dayton metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft-certified experts can provide a range of technical services to assist companies of any size to deploy, manage, and support environments that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's senior project managers can help design and configure testing environments to assess Windows 8.1 and develop and implement Windows 8.1 deployment projects based on leading practices.

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    Progentís data center support services are designed for companies with equipment located at Internet Data Centers or data center co-location hosting facilities and in need of timely in-person service at the colo site plus off-site support from Microsoft and Cisco Premier Certified experts. Progent offers a complete range of IDC and IDC and colocation consulting services such as system topology analysis, Windows and UNIX server integration and maintenance, tech support for server and communications infrastructure, development and deployment of high availability configurations, defining and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server cluster configurations.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Subscription Anti-Virus

    E-Mail Guard is Progent's economical spam filtering and anti-virus service that offers small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other types of e-mail-based assaults on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated suite of web-managed anti-spam and antivirus services that defuse email attacks before they are able to breech the network firewall. Perimeter Manager also allows administrators monitor and control their e-mail systems, regardless of server vendor, hardware technology, or geographic location.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help you to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progent can assist your business to design a migration to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your business.

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    Progentís IT outsourcing services offer affordable network consulting for medium-size companies. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or building a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing IT support budgets to grow in a more moderate and manageable manner than is feasible by amassing a large, all-purpose in-house IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available system architecture for your critical Windows-powered business software such as Windows 2008, Exchange Server 2007, and SQL Server.

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