Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support staff may be slower to become aware of a breach and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to manage within a victim's system, the longer it will require to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Dayton area to identify and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Dayton
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryption tools required to recover encrypted files. Ransomware assaults also try to exfiltrate files and hackers require an additional ransom in exchange for not posting this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded information.

The recovery process subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the response team has enough members with the required skill sets.

  • Containment: This urgent first step requires arresting the lateral spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful level of capability with the shortest possible delay. This process is usually the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery team uses advanced collaboration platforms to coordinate the complex recovery process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to put essential resources back online as fast as feasible.
  • Data recovery: The work required to restore files damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For instance, undamaged OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This provides another level of security and restoration ability in the event of a successful ransomware attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same anti-virus technology implemented by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, mitigation, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting drives to reflect precisely their pre-attack state; and reprovisioning computers and services.
  • Forensics: This process involves discovering the ransomware assault's progress across the network from beginning to end. This history of the way a ransomware assault progressed through the network assists your IT staff to assess the damage and uncovers gaps in security policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is usually given a top priority by the cyber insurance provider. Since forensics can take time, it is essential that other important activities such as business continuity are executed concurrently. Progent has an extensive team of information technology and cybersecurity professionals with the skills required to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware assault and rebuild them quickly into a viable network. Progent has collaborated with top cyber insurance carriers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Dayton
For ransomware system restoration consulting in the Dayton metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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