Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware can manage within a target's network, the longer it will require to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineers can help organizations in the Dayton metro area to identify and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Dayton
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any available backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement fee for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an extra settlement in exchange for not publishing this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can be a big issue depending on the nature of the stolen information.

The recovery process subsequent to ransomware attack has a number of crucial stages, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response involves arresting the lateral spread of ransomware within your IT system. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes include isolating infected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable level of functionality with the least delay. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's recovery experts use advanced collaboration platforms to coordinate the multi-faceted restoration effort. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's management and IT group to prioritize tasks and to get essential resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the state of the network, how many files are affected, and what recovery methods are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line during the attack. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators. Immutable storage adds an extra level of security and restoration ability in case of a successful ransomware attack.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical anti-virus technology implemented by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, mitigation, restoration and analysis in a single integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Services include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryption utility; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack progressed through the network helps you to assess the impact and uncovers shortcomings in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the insurance provider. Since forensic analysis can take time, it is vital that other important recovery processes like operational resumption are executed in parallel. Progent has a large roster of IT and security experts with the skills required to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your network following a ransomware assault and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Dayton
For ransomware system restoration consulting services in the Dayton metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and business management solution based, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP line, offers an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is easy to deploy and integrate, and with its segmented approach you can license only the capability you currently require, with the option to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can help you install, configure and manage Microsoft Dynamics GP 2010 and also earlier editions of Dynamics GP/Great Plains.

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    Microsoft SQL Server 2014 includes significant enhancements in critical areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services such as system design, deployment, management, remediation, and application development services to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.

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