Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel may be slower to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a victim's network, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the Dayton metro area to locate and isolate infected devices and protect undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Dayton
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryptors needed to unlock scrambled data. Ransomware attacks also try to exfiltrate information and hackers require an extra ransom for not publishing this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the nature of the downloaded information.

The restoration process after a ransomware penetration involves a number of distinct stages, the majority of which can proceed concurrently if the response workgroup has enough members with the required skill sets.

  • Containment: This time-critical first step involves arresting the sideways spread of the attack within your network. The more time a ransomware attack is permitted to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include isolating infected endpoints from the network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex recovery process. Progent understands the importance of working quickly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get critical resources back online as fast as possible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware assault depends on the state of the network, how many files are encrypted, and what restore methods are needed. Ransomware attacks can take down pivotal databases which, if not properly closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line during the ransomware attack.
  • Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV technology used by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Activities include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryption tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps you to assess the damage and highlights vulnerabilities in rules or processes that should be corrected to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities such as business continuity are executed concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and integrate the surviving parts of your IT environment after a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Dayton
For ransomware recovery expertise in the Dayton metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    The clustering technology incorporated into the high-end versions of MS Windows Server 2008 has been radically re-engineered to streamline the installation, configuration, and administration of clusters that provide improved levels of system dependability, security, efficiency, and versatility. New or enhanced capabilities include cluster verification, easier configuration and deployment, improved cluster management, new cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist your company assess the business benefits of failover clusters, design and execute an installation, educate your network support staff to administer your failover clusters, deliver continuing consulting and technical help services, and create and test a business continuity plan.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware breach. Call 800-462-8800

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    Progent can provide the part-time assistance of a seasoned Chief Information Officer who can offer strategic direction to help you select and maintain IT technology appropriate for your current situation and that can be a solid basis for your growth. Progent's part-time Chief Information Officer services provide financial advantages to companies who want to optimize the impact of their network expenditures but who are unable or unwilling to take on another executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all major operating systems and networking technologies plus a broad selection and application software, Progent is in a unique position to offer unbiased advice along with advanced technical support for creating information solutions that fit the particular needs of your organization.

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    Exchange 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features plus a revamped structure. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), security, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Exchange Server 2013, create an efficient test and deployment plan, and educate your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Microsoft Exchange 2013.

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    E-Mail Guard is Progent's economical antispam and antivirus managed service that gives small companies world-class protection against spam, viruses, DHA attacks, and other types of e-mail-based attacks on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-managed antispam and anti-virus services that ward off email attacks before they are able to breech the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail application, regardless of server platform, hardware technology, or data center location.

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    Progent's Microsoft-certified engineers can provide advanced expertise in implementing, using and troubleshooting all versions of Microsoft Project Server and can provide a wide variety of cost-effective remote support services following proven best practices to help businesses of any size to receive all the benefits of this powerful platform. Services offered by Progent include solution design, software configuration and upgrades, setting up safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training.

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