Immediate, Low-cost Remote Computer Technical Support for Dayton, Ohio Small Businesses
For over two decades, Progent has focused on delivering enterprise-class computer support to customers who have small-business budgets. Progent has built a unique support solution that features a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of consultants certified in a broad array of IT disciplines, a Help Desk operational structure that maximizes efficiency and guarantees follow-up, a global group of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support staff. This can save money and minimize technical risks for big projects like application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Dayton, Ohio Businesses
A Microsoft-certified Partner consulting firm with a world-class team of Cisco Premier CCIE networking consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Dayton, OH companies for a wide array of computer technologies such as:

Support Delivery Options Available for Dayton, Ohio Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, reliable follow-through, and strict cost control across a range of IT support delivery alternatives that include remote repairs, on-premises support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small businesses the ideal combination: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test platform, network security consulting, high availability it system consulting, virtualization strategies, plus configuration, customization and support for business applications such as accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives such as customizing a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can help small and medium-size businesses to design, set up and debug the infrastructure for teleworkers. Areas of infrastructure where Progent's experts can deliver assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN design and deployment, and robust Internet access. To learn about Progent's network infrastructure support services for remote workers, go to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Dayton, Ohio Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network consulting enable small companies to sidestep the pitfalls related to excessive dependence on small support firms or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes depend heavily on individual engineers. Though freelance support providers carry lower expenses than larger support organizations and can typically bill nominally smaller rates, freelancers are occasionally unable to respond quickly to urgent problems. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your small business grows, system downtime or problems with critical applications get more costly. The dollars you thought you were saving on an independent consultant can disappear fast due to lost output. Also, when freelance consultants encounter new technologies, the unavailability of a big consulting group to rely on for assistance requires them to learn on the job while your business winds up footing the costs for their ongoing education.

  • Have Access to Expertise in Advanced IT Issues
    The majority of small service organizations or freelance engineers focused on small company IT consulting are capable of delivering routine fixes but don't have the background to work cost-effectively with complicated network environments with mixed platforms, many locations, VoIP systems, remote workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your small business because enterprise networks are characteristically complicated, integration problems require thorough knowledge in many technical areas, and reaching an acceptable level of robustness, reliability, and protection calls for industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a tight budget. Without a carefully designed architecture, a series of improvised repairs commonly get piled onto of a tenuous structure. As a company grows, reliability and scalability problems can obstruct the productivity of the business. These networks require proper evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that will act as the solid basis to meet critical business requirements and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need guidance and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and improving efficiency. They do not need a network consultant or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Combining network support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being based on the true needs of a customer.

How to Contact Progent
In case your Dayton, Ohio company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    DotNET Application Programming

    Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or modernize .NET applications rapidly and at low cost.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

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    Progent can provide expert help for each phase of your Exchange 2010 migration with services that include end-to-end project management services, site readiness preparation, project planning, specification of all new software licenses and equipment needed, recommended vendor sourcing, system testing at customer site or at Progent's test lab, setting up transitional coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous system, and training for customer's support staff and users.
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