Affordable Network Support from Microsoft certified Consultants for Businesses in Dayton, OH
By delivering world-class know-how when you need it, making available specialized knowledge for key business applications, offering innovative services like virtual server hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your It system and cut support costs. Progent appreciates that information system security, reliability, and performance are as critical to small companies as to major corporations but that small companies don't have the leverage to spend aggressively in computer technology and in-house service groups. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the IT support expertise your business needs whenever you need it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Businesses in Dayton, Ohio
Progent's nationwide team of industry certified support professionals offers support for virtually all aspects of information technology deployed by businesses of all sizes. Technologies served by Progent in Dayton include:

Support Delivery Options for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering computer support is based on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, dependable follow-up, and tight expense control for a range of IT service delivery alternatives that include online repairs, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how and why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtual server strategies, plus integration, programming and training for business software including financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, longer term projects such as customizing an older ERP platform to a modern MS Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can assist small and medium-size businesses to plan, deploy and debug the network infrastructure for at-home workers. Areas of network infrastructure where Progent's consultants offer guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure expertise for telecommuters, see network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for customers to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Dayton, Ohio Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate network consulting enable small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network services, smaller businesses sometimes rely excessively on individual consultants. Though individual service engineers carry lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, individuals are sometimes unable to react rapidly to critical network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to go without assistance during a crisis. As your company expands, system unavailability or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can be eaten up fast due to lower productivity. Also, when freelance engineers confront new technologies, the unavailability of a large engineering team to count on for advice forces them to train with the meter running while your business ends up with the costs for their continuing training.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of small service firms or freelance engineers who concentrate on small company IT support are capable of providing connect-the-dots fixes but lack the experience to deal efficiently with complex IT infrastructures with a variety of operating systems, numerous offices, Voice over IP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because enterprise networks are inherently complicated, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a proper basis, a sequence of band-aid fixes commonly get piled on top of a tenuous foundation. As a business evolves, stability and expandability issues can hinder the success of the organization. Such networks need proper assessment, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to meet current business needs and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses require direction and education to work through an increasingly complicated maze of technology options available for enabling growth and improving productivity. They do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine interests of customers. Combining network consulting and product selling can result in a situation where the proposed solution is built around a preselected technology instead of being driven by the actual needs of a small business.

How to Contact Progent
In case your Dayton, Ohio business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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