Professional Remote Help for Dayton, Ohio Small Business Computers from World-class Engineers
Small companies have typically been ignored by major network service firms. Many small companies allow themselves to become dangerously reliant on individual consultants or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to giant service firms staffed with technicians trained to offer by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small business IT networks.
Progent's time-tested methodology for delivering affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT service organizations in the United States. Progent has provided remote help to companies in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network support group. This can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your business to plan and implement your cloud computing strategy.
Core Practice Areas Supported by Progent for Dayton, Ohio Business Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent assistance and low-cost online consulting to Dayton, OH companies for a wide array of information technologies including:
Service Delivery Options for Dayton, Ohio Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity records, consistent follow-up, and strict expense monitoring for a range of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or delay of in-person service calls. The background of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network service.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for all companies who require prompt and reliable support from a professional Help Desk with effective phone support, online repair tools, and enough technical depth for full escalation. Since small and midsize businesses usually have tight information technology budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that business computer systems are always up and running. Learn more about Progent's Contact Center outsourcing services.
- Consulting Services
Progent provides small companies affordable access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtualization strategies, plus integration, programming and training for small business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and major system upgrades, extended projects like business analytics application programming and support, relational database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and Microsoft SQL to provide small companies with higher levels of reliability, security, and recoverability than is possible with the type of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to migrate to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit small businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting support to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Dayton, Ohio Businesses
Progent's size, depth of information technology skill, and experience with corporate network support allow small and midsize companies to avoid the problems related to excessive dependence on thinly staffed support firms or independent consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Reliance on Freelance Consultants
For IT support, smaller companies sometimes rely heavily on individual engineers. Although freelance service engineers have lower overhead than larger support firms and can afford to charge apparently smaller fees, individuals are often stretched to far to react rapidly to critical problems. If an independent engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement personnel may require your company to go without assistance during an emergency. As your company grows, system unavailability or difficulties with critical applications get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when independent engineers encounter new technologies, the unavailability of a large engineering group to count on for advice requires them to learn on the job while your business winds up footing the costs for their ongoing training.
- Have Access to Certified Professionals in Sophisticated Information Technology Solutions
Many smaller service firms or independent consultants specializing in small company IT support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complicated network infrastructures that have a variety of platforms, numerous offices, VoIP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your small business because enterprise environments are inherently complicated, integration problems require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for industry-tested best practices.
- Build a Solid Foundation for Growth
Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled onto of a weak structure. As a business grows, reliability and scalability issues can obstruct the success of the organization. These networks require proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that will act as the solid foundation to handle critical business needs and support future expansion.
- Team with Solution Finders, Not Product Vendors
Smaller businesses need direction and insight to work through an ever more complicated array of technology options available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match consulting services with the genuine needs of clients. Combining IT support and product selling can lead to a situation where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a client.
How to Contact Progent
If your Dayton, Ohio company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).