Professional Remote Help for Dayton, Ohio Small Business Computers from World-class Engineers
Small companies have typically been ignored by major network service firms. Many small companies allow themselves to become dangerously reliant on individual consultants or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to giant service firms staffed with technicians trained to offer by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small business IT networks.
Progent's time-tested methodology for delivering affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT service organizations in the United States. Progent has provided remote help to companies in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network support group. This can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your business to plan and implement your cloud computing strategy.
Core Practice Areas Supported by Progent for Dayton, Ohio Business Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent assistance and low-cost online consulting to Dayton, OH companies for a wide array of information technologies including:
Support Delivery Options Available for Dayton, Ohio Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight cost monitoring for an array of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.
- On-site Support
Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person support professionals when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how to register for Progent's in-person network support.
- Help Desk
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from a professional Help Desk with efficient telephone support, remote repair tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can spare little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business information networks stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, non-stop network design, server virtualization solutions, plus integration, programming and training for business software such as accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as office moves and major software upgrades, extended projects such as management reporting application development and customization, relational database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is possible with the type of on-site data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for clients to transfer to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert online consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and government mandates for IT information protection and reporting.
The breadth and size of Progent's consulting staff offer a unique array of benefits to companies wishing to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the front lines of IT support, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for resolving real-world network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick solutions. An additional benefit of by-the-minute invoicing is that your company won't be inclined to allow less critical problems to stay unaddressed until they become major problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
In case your Dayton, Ohio company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).