Dayton, OH Remote Help from Certified Computer Network Service Consultants
Progent's network tech support services can provide your Dayton, OH business budget-friendly and consistent access to world-class network experts. By providing network consulting help when you require it, providing advanced expertise for vital technologies, offering value-added services such as automated network monitoring, and charging only for support you receive, Progent offers your Dayton, Ohio company an economical alternative for optimizing the profitability of small-scale business information systems. Whether you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and support a robust and secure information network and to have quick access to the seasoned consulting usually available only to corporations who can afford a sizeable in-house IT organization.
For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support staff. This can save money and help meet schedules for big projects such as application programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.
Main Technologies Serviced by Progent for Business Networks in Dayton, Ohio
Progent offers the support of certified experts for all aspects of network technology found in small companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, dependable follow-through, and tight expense control across a range of IT support delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects including office relocations and massive system upgrades, extended initiatives such as management reporting software development and support, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital business applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the class of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to clients trying to maximize the business value of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for solving real-world IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for fast solutions. An additional benefit of by-the-minute billing is that you are less inclined to allow less critical problems to stay unaddressed until they grow into major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each client. The practice of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Dayton, Ohio business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).