Professional Online Service for Dayton, Ohio Networks from Certified Consultants
Small companies have typically been ignored by large network service firms. Many small companies permit themselves to grow overly reliant on individual engineers or small support organizations who don't have the size or extensive skill sets to respond promptly or efficiently to technical crises. Other small businesses turn to mass-market service providers staffed with personnel able to offer by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to handle the variety of configurations and lack of standardization that characterizes small business IT systems.

Progent's proven methodology for providing affordable and successful technical support to small businesses has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to help your business to plan and implement a sensible cloud computing strategy.

Key IT Areas Serviced by Progent for Dayton, Ohio Businesses
A Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Certified CCIE network experts and Apple certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Dayton, OH companies for a broad range of computer technologies including:

Support Delivery Alternatives for Dayton, Ohio Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and network management. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Service Model ensures rapid support, comprehensive activity records, dependable follow-up, and tight expense control for an array of network service delivery options that include remote troubleshooting, in-person help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, high availability network design, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including office moves and major software upgrades, extended initiatives such as upgrading a legacy ERP system to a modern MS Dynamics 365 solution, relational database application programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, deploy and debug the infrastructure needed to support work-from-home employees. Aspects of network infrastructure for which Progent's consultants can provide support include safe and convenient VPN connectivity, VDI desktop software, router integration, Wi-Fi LAN planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting services for teleworkers, go to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the software in the client's hands so that migrating to a different virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Dayton, Ohio Businesses
Progent's size, depth of technical expertise, and experience with corporate network support enable small and midsize businesses to avoid the problems associated with over reliance on small service organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller companies often depend heavily on individual engineers. Although individual service engineers have lower expenses than larger IT service firms and can typically bill nominally lower fees, individuals are frequently spread too thin to respond rapidly to critical situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your company grows, network unavailability or difficulties with critical programs become more expensive. The dollars you believed you were saving on a freelancer can disappear quickly because of lower productivity. Also, when freelance engineers encounter new technologies, the lack of a big engineering team to fall back on for assistance forces them to learn with the meter running while your business ends up footing the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of small service firms or freelance consultants focused on small company network support may excel at providing connect-the-dots fixes but lack the background to work efficiently with complex IT infrastructures that have mixed platforms, multiple sites, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complicated, support problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised repairs commonly get piled on top of a tenuous foundation. As a business evolves, stability and scalability problems can undermine the success of the business. These networks require thorough assessment, intelligent business analysis, and in-depth experience to migrate to a network environment that will provide the reliable basis to handle current business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies need guidance and insight to navigate through an increasingly complicated maze of technology options available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match technical support with the genuine needs of clients. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a small business.

Contact Progent
In case your Dayton, Ohio company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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