Dayton, OH Online Support from World-class Computer Troubleshooting Consultants
Progent's computer help services can provide your Dayton, OH business affordable and dependable access to Microsoft and Cisco certified IT professionals. By delivering IT support help when you need it, offering advanced knowledge for vital technologies, offering unique services such as automated network monitoring, and billing only for support you use, Progent gives your Dayton, Ohio business an affordable option for maximizing the productivity of small office networks. Whether you run an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to create and support a reliable and safe IT system and to benefit from quick availability of the skilled help ordinarily restricted to businesses who can maintain a sizeable in-house IT group.

For larger companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network service team. This can reduce expenses and minimize technical risks for major projects like software programming, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and execute your cloud computing strategy.

Main Technologies Supported by Progent for Business Networks in Dayton, Ohio
Progent's nationwide team of certified support professionals offers assistance for virtually all facets of network technology found in businesses of all sizes. Practice areas served by Progent in and around Dayton include:

Support Delivery Options for Dayton, Ohio Businesses
Progent has a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, and IT management. Progent's model for providing IT support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and tight expense control for an array of IT support delivery alternatives that include remote repairs, on-premises support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small businesses the best of both worlds: in-person support professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more about why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for's NodeZero PEN test platform, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus integration, customization and support for business software including financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term projects like customizing an older MRP system to a current MS Dynamics 365 package, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as data restoration and virus removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and mid-size businesses to design, set up and troubleshoot the infrastructure for offsite workers. Aspects of infrastructure for which Progent's experts can provide guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and implementation, and reliable Internet connectivity. For details about Progent's network infrastructure consulting services for telecommuters, see network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of availability and scalability but that is in addition simple for clients to transfer to a different support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the multi- platform and non- standardized environments common with small businesses, and retains control of the software in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for network data protection and incident reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, in the trenches of network service, executing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for quick fixes. Another advantage of granular pricing is that clients will not be tempted to allow simple issues to fester until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Dayton, Ohio company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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