Expert Online Service for Dayton, Ohio Networks from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by large network service organizations. Some small businesses allow themselves to become excessively reliant on freelance engineers or small consulting firms who don't have the bandwidth or comprehensive knowledge to react promptly or effectively to technical crises. Other small companies resort to mass-market service firms that employ technicians trained to provide by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the variety of configurations and absence of standardization typical of small company IT networks.
Progent's proven methodology for providing affordable and successful technical support to small businesses has made Progent among the top Microsoft-certified network consulting firms in the United States. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing support to supplement the skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your business to plan and implement your cloud computing strategy.
Key Practice Areas Supported by Progent for Dayton, Ohio Office Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE network infrastructure experts and Apple accredited consultants, Progent offers urgent assistance and affordable remote consulting to Dayton, OH small businesses for a wide array of information technologies such as:
Support Delivery Alternatives Available for Dayton, Ohio Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service documentation, reliable follow-up, and strict cost control for a range of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the cost or time loss of in-person service calls. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's online computer support expertise.
- Onsite Service
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization strategies, plus configuration, customization and support for business applications such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, longer term initiatives like management information software development and customization, relational database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology companies, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems are regularly archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is also convenient for customers to migrate to another service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote support services to help companies of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Dayton, Ohio Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed service firms or individual consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, smaller companies often depend heavily on freelance consultants. Although freelance service engineers carry lower overhead than larger IT service firms and can typically charge apparently smaller rates, freelancers are often stretched to far to react rapidly to urgent problems. If an independent engineer is busy with another customer, sick, on travelling, or in class, the absence of backup staff may require your company to go without help in case of a crisis. The more your small business expands, network downtime or difficulties with critical applications become more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly due to lower productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting group to count on for assistance requires them to train with the meter running while your business ends up with the costs for their continuing training.
- Have Access to Certified Professionals in Complex Information Technology Issues
The majority of smaller support organizations or independent consultants focused on small business network consulting may excel at delivering routine fixes but don't have the background to work efficiently with complicated network environments with a variety of platforms, many locations, Voice over IP systems, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's extensive group of specialists can be valuable to your business because big-company networks are inherently complex, integration problems require in-depth knowledge in numerous technical disciplines, and reaching a high degree of stability, reliability, and protection calls for industry-proven processes.
- Build a Firm Foundation for Seamless Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs often get tossed on top of a tenuous foundation. As a business grows, stability and scalability problems can hinder the productivity of the business. Such networks require proper assessment, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable foundation to handle critical business needs and ease future expansion.
- Team with Solution Consultants, Not Resellers
Small companies require guidance and insight to navigate through an ever more complicated array of technology options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support with the genuine interests of clients. Combining network consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the actual requirements of a client.
How to Contact Progent
If your Dayton, Ohio business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).