Dayton, OH Remote Help from World-class Network Troubleshooting Experts
Progent's network tech support services can deliver your Dayton, OH company low cost and reliable access to world-class computer professionals. By delivering IT support service when you require it, providing advanced knowledge for key technologies, offering unique support such as 24x7 network monitoring, and charging only for services you receive, Progent offers your Dayton, Ohio company an economical option for maximizing the productivity of small-scale office networks. Whether you have an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and maintain a robust and secure IT system and to have quick access to the seasoned support typically available only to corporations who are able to maintain a large in-house IT group.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT service team. This can save money and help meet schedules for big projects like application programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Office Networks in Dayton, Ohio
Progent's team of industry certified engineers offers assistance for all aspects of network systems found in businesses of all sizes. Areas supported by Progent in Dayton include:
Support Delivery Options for Dayton, Ohio Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Model ensures rapid support, comprehensive service records, dependable follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote repairs, in-person help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small businesses the ideal combination: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Help Desk Services.
- Shared Help Desk Services
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, see Progentís shared Help Desk services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network design, virtualization solutions, plus integration, customization and training for business software such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, extended initiatives such as upgrading a legacy MRP system to a current Microsoft Dynamics 365 package, database software programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and malware cleanup.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and mid-size companies to plan, set up and troubleshoot the infrastructure for a remote workforce. Aspects of infrastructure for which Progent's experts can provide guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet connections. To learn about Progent's infrastructure support services for teleworkers, refer to network infrastructure consulting services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for customers to transfer to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system protection and can assist with advanced security projects like SIEM solutions to help companies meet business standards and statutory requirements for network data protection and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful array of advantages to customers wishing to increase the business value of their information network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for repairing actual IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size invoices for fast fixes. Another advantage of granular pricing is that your company will be less tempted to allow less critical problems to fester until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal IT staffs gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Dayton, Ohio company wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).