Professional Remote Service for Dayton, Ohio Networks from Certified Engineers
Small companies have typically been ignored by major network support firms. Many small companies allow themselves to become dangerously reliant on freelance consultants or small support organizations who don't have the size or extensive skill sets to react quickly or efficiently to network crises. Still other small businesses turn to mass-market support providers that employ technicians trained to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to handle the variety of environments and lack of standards that characterizes small business IT systems.

Progent's time-tested methodology for providing affordable and effective network support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to companies in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support team. This can reduce expenses and minimize technical risks for major projects like application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Dayton, Ohio
Progent's group of industry certified engineers provides help for virtually all facets of network technology used by companies of any size. Technologies served by Progent in Dayton include:

Service Delivery Options for Dayton, Ohio Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service records, reliable follow-through, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and fix network issues without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person support calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security engineering, high availability network design, virtual server strategies, plus configuration, programming and training for small business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site moves and massive software upgrades, extended initiatives such as upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, set up and troubleshoot the infrastructure for offsite workers. Aspects of network infrastructure for which Progent's consultants offer assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network design and deployment, and reliable Internet connections. To find out about Progent's infrastructure expertise for an at-home workforce, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also easy for customers to transfer to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you�re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a unique array of benefits to companies trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for solving actual IT problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for quick fixes. Another advantage of by-the-minute invoicing is that your company won't be inclined to allow minor problems to fester until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by each staff member to every client. The discipline of documenting and organizing support records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Dayton, Ohio business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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