Low-cost Network Support from Microsoft and Cisco premier Experts for Businesses in Dayton, OH
By offering professional support when you require it, providing specialized expertise for key applications, providing innovative services like virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your It network and minimize support expenses. Progent recognizes that information system security, reliability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the leverage to invest heavily in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to deliver the network support your company needs when you need it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service group. This can save money and help meet schedules for major IT initiatives like software programming, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified consultants to help your company to design and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Dayton, Ohio
Progent's national team of certified experts offers assistance for all facets of network systems deployed by organizations of all sizes. Practice areas served by Progent in and around Dayton include:
Service Delivery Alternatives Available for Dayton, Ohio Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, and network management. Progent's model for delivering IT support is built on the Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and tight expense control across an array of IT support delivery options that include online troubleshooting, onsite help, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and repair network problems without the expense or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details about Progent's remote computer support expertise.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, refer to Online Help Desk Services.
- Consulting Expertise
Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for small business programs including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, extended projects like business information software programming and support, database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for clients to transfer to a different support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the software in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network products such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security projects such as SIEM solutions to help enterprises meet business guidelines and government mandates for network data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of advantages to companies wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, performing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for repairing real-world IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size bills for fast fixes. An additional benefit of granular billing is that you are less tempted to allow simple problems to fester until they become big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
In case your Dayton, Ohio business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).