Professional Online Support for Dayton, Ohio Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by large network service organizations. Many small companies allow themselves to become excessively reliant on freelance engineers or small support firms who lack the bandwidth or broad knowledge to respond quickly or efficiently to network crises. Still other small businesses turn to giant service firms that employ technicians trained to offer standardized fixes for ordinary issues but who are missing the background and versatility to handle the diversity of configurations and lack of standardization that characterizes small business information systems.

Progent's proven approach to providing affordable and effective technical support to small businesses has made Progent among the premier Microsoft-certified network service firms in the industry. Progent has delivered online support to small businesses in every state in the country (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT support team. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to assist your business to plan and implement your cloud computing strategy.

Main IT Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent offers the support of certified experts for all facets of business network technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Options for Dayton, Ohio Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive activity records, consistent follow-up, and tight cost control for an array of network service delivery alternatives that include remote troubleshooting, onsite help, and top-level consulting.

  • Online Service
    Progent’s Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to give small businesses the best of both worlds: onsite support technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, visit Progent’s Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, programming and training for small business applications including accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site moves and major system upgrades, extended projects like customizing a legacy ERP system to a current Microsoft Dynamics 365 solution, database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and mid-size companies to design, deploy and troubleshoot the network infrastructure to support a remote workforce. Areas of infrastructure where Progent's consultants can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless network planning and implementation, and robust Internet access. For information about Progent's infrastructure support services for an at-home workforce, go to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is also simple for clients to migrate to another service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and network management while getting world-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Dayton, Ohio Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance consultants.

Working with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller businesses often depend excessively on independent consultants. Although freelance support engineers have lower overhead than larger IT service firms and can typically charge apparently smaller rates, they are occasionally too overworked to respond quickly to urgent problems. If an independent engineer is occupied with another client, ill, on travelling, or in class, the lack of backup personnel may force your company to go without help in case of an emergency. As your company grows, network unavailability or difficulties with critical programs get more costly. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a big consulting group to depend on for help forces them to train on the job while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    The majority of small support organizations or independent consultants specializing in small business IT consulting are capable of delivering connect-the-dots fixes but lack the experience to deal cost-effectively with complicated IT environments with a variety of operating systems, multiple offices, VoIP implementations, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of experts can be valuable to your business because enterprise environments are by nature complex, integration issues demand thorough knowledge in many technical disciplines, and reaching an acceptable level of stability, reliability, and security requires industry-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a series of ad hoc repairs often get tossed onto of a marginal foundation. As a business evolves, stability and scalability problems can hinder the productivity of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business needs and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and education to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This allows Progent to align technical services with the genuine interests of clients. Combining IT support and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a small business.

How to Contact Progent
If your Dayton, Ohio company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Duo managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    Progent's Microsoft-certified experts can provide a range of technical services to assist companies of all sizes to deploy, administer, and troubleshoot IT systems that incorporate workstations, laptops, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project managers can help set up test labs to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans based on industry best practices.

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    Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy in case of an IT system disaster. Progent can help you develop a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, high-availability system architecture that addresses availability issues covering a wide array of infrastructure technologies and procedures.

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    Progent provides national remote phone support and troubleshooting services for companies that operate Apple macOS and OS X networks or whose information systems feature a combination of Apple Mac and Microsoft Windows technology. Progent's experts can provide macOS and OS X users a variety of services including desktop assistance, migration to the current edition of macOS from earlier editions of macOS or OS X, plus help with Mac applications. Progent can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote IT help offers optimum return for your IT budget by protecting user productivity and shortening the time charged for network analysis and repair. Sophisticated online support tools and skilled service specialists and consultants combine to enable Progent to solve the majority of network problems without squandering time and expense by going to your location. In the vast majority of situations your network issues can be remediated by telephone or through a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISM premier security professionals to help you with the most challenging network problems.

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    Progent's certified engineers can assist you to test Windows 7 to verify application and driver compatibility and to determine its speed and stability operating with your applications. Progent's consultants can also help you to evaluate the potential business benefits of moving to Microsoft Windows 7. If Windows 7 fits your business strategy, Progent can assist you to design and implement a non-disruptive migration to Windows 7 from a an older release of Microsoft Windows.

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    Progent has two decades of experience helping small and medium-size companies to design, implement, tune, administer, and troubleshoot computer networks that incorporate at-home workers.

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    Progent offers nationwide urgent technical support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft products. Remote IT help offers optimum leverage for your information technology dollar by preserving client productivity and shortening the hours billed for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your site. In most of cases your network problems can be dealt with over the phone or via a mix of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help you with the toughest network issues.

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    Progent can help you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Progent’s National Support Center offers national remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service experts provide phone support and online secure network connection to isolate and repair technical problems rapidly and economically. The scope of IT expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent experts as needed.

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    Microsoft Solutions Framework Project Methodology Outsourcing IT Support

    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of network support, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems rapidly.

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    • 24-Hour Microsoft SBS Server Professional
    Small Business Server 2003 Computer Engineer

    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET products included with Small Business Server 2011 requires a network consultant with hands-on background planning and integrating seamless, comprehensive business network solutions. Progent's Microsoft Small Business Server professionals have an average of over a decade of background integrating computer systems built on Microsoft platforms. This experience assures you results in deploying, administering, and maintaining IT solutions that include the Microsoft Small Business Server package of servers and applications.

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    • Best Amazon S3 backup Designer
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    Progent offers affordable online support to assist companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS resources. Progent can provide occasional expertise to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on schedule and on budget.

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