Fast, Low-cost Remote Computer Network Help for Dayton, Ohio Small Businesses
For over twenty years, Progent has specialized in providing world-class network support services to customers who have small-company budgets. Progent has built a unique support system that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting technology, a large team of engineers accredited in a broad array of technical practice areas, a Help Desk operational structure that promotes efficiency and guarantees follow-up, a worldwide group of remote support professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application design and development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent provides the services of certified consultants for all facets of business network technology found in small companies. Products and technologies serviced by Progent include:

Support Delivery Options Available for Dayton, Ohio Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support is based on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Model promotes fast support, comprehensive service documentation, consistent follow-through, and strict expense control across a range of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help customers to analyze and repair network issues without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers allows them to handle the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all companies who need prompt and reliable support from a professional Contact Center with effective phone assistance, online repair capability, and enough technical strength for full escalation. Because smaller businesses typically have tight IT budgets and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business information systems are always up and running. Read more details about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant network design, virtualization solutions, plus integration, customization and training for small business software such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, longer term initiatives such as management reporting application programming and customization, database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of dependability, protection, and recoverability than is feasible with the type of on-site data center that is practical for the majority of small organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help companies comply with industry guidelines and government regulations for network information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful set of benefits to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a broad range of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for fixing actual network problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size bills for fast repairs. Another advantage of by-the-minute billing is that you will not be inclined to permit minor issues to fester until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by each consultant to each customer. The practice of documenting and archiving support records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Dayton, Ohio business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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