Expert Remote Support for Dayton, Ohio Networks from Microsoft Certified Engineers
Small companies have traditionally been overlooked by large IT support organizations. Some small companies permit themselves to become excessively reliant on individual engineers or small consulting firms who lack the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to mass-market support firms staffed with technicians able to offer standardized fixes for common problems but who do not have the background and technical scope to deal with the variety of environments and absence of standardization typical of small business IT networks.

Progent's time-tested approach to providing affordable and effective technical service to small companies has made Progent one of the premier Microsoft-certified network consulting firms in the country. Progent has provided remote support to small businesses in every state in the country (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Dayton, Ohio Office Networks
As a Microsoft-certified Partner consulting firm with a world-class team of Cisco Premier CCIE networking experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Dayton, OH small businesses for a wide array of computer technologies such as:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, consistent follow-up, and strict expense monitoring across an array of network service delivery modes that include remote troubleshooting, in-person support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's network consultants allows them to resolve most network issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to give small businesses the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network security consulting, high availability it system design, virtualization strategies, plus integration, customization and support for small business software including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, extended initiatives such as customizing a legacy ERP platform to a current MS Dynamics 365 package, database software programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, deploy and debug the network infrastructure needed to support remote workers. Aspects of network infrastructure for which Progent's experts offer support include secure and convenient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network planning and deployment, and reliable Internet connectivity. For information about Progent's infrastructure consulting services for a remote workforce, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to migrate to another support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Dayton, Ohio Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT support allow small and midsize companies to sidestep the pitfalls related to excessive dependence on small support firms or independent consultants.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, small companies sometimes rely excessively on independent consultants. Though individual support providers carry lower overhead than more substantial support firms and can typically charge nominally smaller fees, individuals are occasionally spread too thin to react rapidly to critical problems. If a freelance engineer is occupied with different customer, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance in case of a crisis. The more your company expands, network downtime or difficulties with critical programs get more costly. The money you believed you were saving on an independent consultant can disappear fast due to lost productivity. Also, when freelance engineers encounter unfamiliar problems, the lack of a big consulting team to fall back on for help requires them to learn in place while your organization winds up footing the costs for their continuing education.

  • Have Access to Experts in Advanced IT Issues
    The majority of smaller support firms or independent consultants who concentrate on small company network support are capable of providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex network configurations with a variety of platforms, multiple locations, VoIP implementations, remote workforces, integrated accounting and analytical software, eCommerce, and custom business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your small business because big-company networks are inherently complex, support issues require thorough understanding of in numerous technical disciplines, and reaching a high level of stability, reliability, and security requires enterprise-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a proper architecture, a sequence of ad hoc fixes often get tossed onto of a weak structure. As a business grows, reliability and expandability problems can obstruct the productivity of the organization. These networks need proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet current business requirements and ease downstream expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complex maze of IT options available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align consulting services with the genuine interests of clients. Combining network support and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Dayton, Ohio company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Linux support experts provide small and mid-size businesses and developers assistance with administering and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise provides you with an easy one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining Windows with major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows safe self service, and delivers a common point of control for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help your organization with any facet of designing, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

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    Progent's Check Point Software experts can help you select and deploy Check Point Firewall and VPN utilities and hardware based on Check Point Software's security platform to provide an affordable and efficient security solution for your information network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and provide a single source for on-going technical support, administration, education, and design services.

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    For businesses that have a combination of Mac and Microsoft Windows desktops, there are two popular alternatives for running Microsoft Windows-only software on an Apple Mac: remote access to an actual Windows PC or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a networked Microsoft Windows-powered computer to use Microsoft Windows software and access system resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac computer so you are able to use Windows software locally. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these solutions for using Microsoft Windows applications on your Apple Macs and can also help your business to evaluate and install other products for Microsoft Windows platform simulation.

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