Quick, Low-cost Remote Computer Network Help for Dayton, Ohio Small Businesses
For over twenty years, Progent has specialized in providing world-class IT support to clients who have small-business budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office network, sophisticated online repair tools, a substantial pool of engineers accredited in a broad range of IT practice areas, a Call Center service structure that promotes efficiency and ensures follow-through, a global group of remote support experts, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can reduce expenses and help meet schedules for major projects such as application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.
Primary Technologies Serviced by Progent for Businesses in Dayton, Ohio
Progent's nationwide team of industry certified consultants provides assistance for virtually all aspects of information technology used by organizations of any size. Practice areas supported by Progent in and around Dayton include:
Service Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, consistent follow-through, and strict expense monitoring for an array of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, fault tolerant it system engineering, virtualization solutions, plus integration, programming and support for business applications including accounting, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, longer term projects such as management reporting software programming and support, database software development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of availability, security, and recoverability than is possible with the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and expandability but that is also easy for clients to migrate to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government requirements for network data protection and incident reporting.
The scope and depth of Progent's engineering team bring a powerful set of benefits to organizations wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of IT service, executing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for resolving real-world IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for fast solutions. Another benefit of granular pricing is that customers will not be tempted to permit less critical issues to stay unaddressed until they grow into major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each consultant to each client. The discipline of detailing and archiving service activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Dayton, Ohio business wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).