Dayton, OH Remote Help from Certified Computer Network Service Consultants
Progent's network tech support services can provide your Dayton, OH business budget-friendly and consistent access to world-class network experts. By providing network consulting help when you require it, providing advanced expertise for vital technologies, offering value-added services such as automated network monitoring, and charging only for support you receive, Progent offers your Dayton, Ohio company an economical alternative for optimizing the profitability of small-scale business information systems. Whether you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and support a robust and secure information network and to have quick access to the seasoned consulting usually available only to corporations who can afford a sizeable in-house IT organization.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support staff. This can save money and help meet schedules for big projects such as application programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Dayton, Ohio
Progent offers the support of certified experts for all aspects of network technology found in small companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, dependable follow-through, and tight expense control across a range of IT support delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects including office relocations and massive system upgrades, extended initiatives such as management reporting software development and support, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the class of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to clients trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for fast solutions. An additional benefit of by-the-minute billing is that you are less inclined to allow less critical problems to stay unaddressed until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each client. The practice of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Dayton, Ohio business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest degree of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting and management services are built upon mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and IT administration while achieving world-class reliability and an unmatched degree of vendor flexibility.

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Microsoft Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and protected communications ecosystem that permits the modern BYOD computing style with IM, real-time presence, audio/video and web meetings with app sharing, and both IP-based and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system architects can help you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your IT team and end users. Progent has expertise in key pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

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Progent's Microsoft-certified ISA Server consultants have extensive backgrounds creating corporate security solutions for information systems with multiple sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and implement a configuration of ISA Server 2004 that supports your information protection needs without limiting your productivity.

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Progentís Microsoft-certified consultants can provide small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a common location for your employees or customers to access, manage, distribute and manipulate useful information, documents, and software and to communicate with one another. It enables quicker and better decisions, more efficient sharing across teams and more economical business practices. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible within and outside an organization. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge theyíve created in a way that makes data convenient to find, download and re-use.

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Progentís Cisco-Certified technology consultants offer professional PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and secure access services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, speed and reliability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management tools. Progentís network experts can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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Job for Network Engineer
Cisco Engineer From Home Job

Progent is seeking a range of on-staff employees such as solutions-driven MCSEs; connectivity consultants with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system design with backgrounds in mobile connectivity, wireless networking, high-availability systems, disaster recovery solutions, data protection, and VMware technology. We are also hiring workstation support technicians, remote service professionals, and CISSP or CISM accredited security professionals. Progent is also looking for experienced managers and administrators able to operate effectively in Progent's high-growth, virtual office environment. Progent works with freelance professionals who have in-depth knowledge and field experience in high-demand information technology areas outside our primary service focus. Progent's Experts Group employs independent consultants who can provide consulting and programming services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess deep expertise with non-Microsoft operating systems such as Linux, Macintosh, or Solaris, or offer world-class help in areas such as telecommunications, web development, EDI, web commerce, or database management. Freelance consultants premier by us cooperate with our full-time professionals to provide end-to-end IT services for small and midsize business networks.

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Private Cloud Hosting Services Services
Specialists for Private Cloud Services

Progentís private cloud hosting service enables small and midsize businesses to run key applications such as SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progentís private cloud to eliminate large investments in the acquisition, maintenance, and management of network equipment and data center facilities while benefiting world-class levels of network reliability and physical security.

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Computer Engineer for Exchange Server 2000
Exchange 2013 Consulting

Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and supporting messaging solutions for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment features protection, service continuity, easy connectivity for off-site and mobile users, efficient management tools, and productive integration with telephony. Progent provides consulting and support services for Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also help small or medium companies to migrate to MS Exchange 2016 Server or MS Exchange 2013 Server.

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Managed IT Services Consultancy
Managed IT Services Consultancy

Progent's ProSight family of managed services are designed to offer businesses who have minimal internal IT administration and support staffs with affordable help from enterprise-class management platforms and consulting expertise. Advantages of Progent's ProSight line of managed services include predictable IT maintenance expenses, smart automation of common administrative processes, ongoing absorption of new information technology, graceful migration from older technology to up-to-date solutions, improved alignment of information technology with strategic goals, guidance from seasoned network consultants, and allowing management to focus on business issues instead of ever-changing information technology.

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Excel 2013 desktop Consultants
Excel 2016 Professionals

Progent's certified Excel and Office 365 Excel application consultants can provide a broad range of remote support services to assist your organization to design, develop, pilot test, deploy, manage, and debug applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility issues between various versions of Office Excel. Progent can provide as-needed support to clients looking for a fast solution to a specific issue associated with Excel and Progent can also provide comprehensive project management support for upgrading or developing mission-critical application software built on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the needs of individuals or teams.

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Microsoft Certified Expert Remote PC and Smartphone Small Office Computer Consultant
Desktop VPN Systems Support

Progent's remote access and wireless synchronization specialists can help your business to plan and deploy secure access solutions for off-site desktops, laptops, and smartphones so they integrate tightly with your IT network, allowing your business to improve the productivity of your remote workforce.

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Internet Connection Technology Professional ADSL2+ Technology Professional
Windows and Solaris Professional
Solaris with Windows Consultant

If your company has a UNIX, Linux, or Sun Solaris environment or a multi-OS network, Progent's CISM and CISSP-certified security specialists can help your whole organization in a wide range of security topics such as security administration procedures, security design and models, connection control products and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP define the fundamental skills and worldwide standards of knowledge that network security professionals are expected to possess. These accreditations give IT management the assurance that those who have achieved their CISA or CISSP qualification have the background and theory to deliver effective security management and consulting help.

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Call Desk Management Services Setup and Support
Call Center Management Services IT Consultants

Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.

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MCSE Expert Certified SharePoint Portal Server Online Technical Support
Microsoft Office SharePoint Server 2007 IT Consulting

Progentís Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, groups and information. SharePoint provides a common spot for your employees or clients to access, manage, distribute and interact with useful information, documents, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge theyíve developed in a way that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.

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Exchange 2010 Migration IT Consultant
Exchange 2010 Backup and Restore Support Outsourcing

Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Exchange 2010 for your business and can assist your IT staff to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast payback by improving your workers' efficiency, lowering the cost of equipment and support, streamlining administration, and integrating your key communications technologies.

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Online Technical Support for Microsoft Exchange Upgrade
Migration Consulting for Exchange 2003 Server

Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration strategy that avoids productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

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Information Technology Consulting for Windows 2000
Windows Server 2000 Migration

Progent's Microsoft-certified Windows Server 2000 experts offer network help and IT consulting services for the entire family of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, update, and support services include network planning, deployment, project management, local and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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Cisco Mobility Express Support
Aironet Outdoor APs Consultant Services

Progent's Cisco CCIE wireless network experts can provide online or onsite configuration and debugging support to help your organization to plan, configure, upgrade, optimize, administer and debug Aironet wireless access point environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to accommodate your specific office design, building structure, and anticipated workloads.

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Microsoft CRM Remote Technical Support

Progent's team of application experts can provide in-depth support, custom development, deployment assistance, and online training for leading business applications covering key areas including ERP, general accounting, business analytics, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with years of background providing advanced consulting and troubleshooting services online, Progent can assist small businesses throughout the United States to eliminate the time and expense related to travel and on-premises visits without compromising the effectiveness of technical support.

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Web Designer
Visual Basic Contract Programming Firm

For custom program development, Progent can provide software design experts to produce business applications in areas such as eCommerce, web development, Microsoft Dynamics products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Internet Information Services to create custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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Unified Messaging Engineer
Contact Center Technical Consultant

Cisco Cisco Unified Communications Manager (Unified CM), originally named CallManager, functions as the foundation of Cisco's communications and collaboration platform. CUCM and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating with apps such as Cisco Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer effective and affordable remote and on-premises expertise to help organizations of any size to create and administer Unified CM environments by providing Unified Communications Manager configuration and technical support services that add maximum business value. Progent's consultants can assist with any facet of Unified CM configuration and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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Microsoft SBS 2003 Integration Services
Microsoft SBS Premium Add-on Online Consulting

Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT consultant with hands-on background and broad experience in designing and implementing cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and servicing IT environments based on the Microsoft SBS line of servers and applications.

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Microsoft Certified Contract Programming Firm for Project 2010
Project Excel Services Developer Firms

Progent's Microsoft-certified consultants can provide in-depth support in deploying, operating and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective remote support services following proven best practices to assist organizations of all sizes to get all the benefits of this powerful platform. Services offered by Progent include solution planning, software configuration and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized webinar training.

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Solaris Online Services

Progent offers national urgent technical support and consulting services for businesses who run Solaris environments or whose IT systems feature a combination of Solaris and Microsoft technology. Remote technical support offers optimum leverage for your information technology budget by protecting client efficiency and shortening the time charged for network analysis and repair. Sophisticated online support tools and skilled service specialists and consultants allow Progent to handle most network problems without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security professionals to assist with the most difficult network issues.

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Microsoft Exchange 2003 Online Technical Support
IT Services for Microsoft Exchange Server 5.5

Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email systems for clients in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers protection, fault tolerance, easy connectivity for off-site and mobile users, time-saving management tools, and productive integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 2K Server. Progent can also help small or medium businesses to upgrade to Exchange 2016 Server or Microsoft Exchange 2013 Server.

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SMS Upgrade Support
Systems Management Server 2003 Online Troubleshooting

Progentís Microsoft-certified consultants offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration management. Configuration Manager 2007 is the new name for the update management platform formerly known as SMS Server. System Center Configuration Manager provides a range of enhancements to SMS Server 2003 such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progentís certified consulting professionals can help you use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application software installation, security patch administration, application metering, and licensing reconciliation. Progent's engineers can also help you to move smoothly from Systems Management Server to Configuration Manager 2007.

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Cisco Content Services Switch - Cisco CSS Professionals
Cisco Content Engine Network Module for Content Delivery Computer Engineer

Progent provides high availability load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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Cisco VoIP Phones and Unified CM Remote Technical Support

Progent's CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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Microsoft Certified Contract Development for Excel Reporting
Excel 2000 Consultant Services

Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of remote support services to assist your organization to design, program, test, deploy, administer, and debug applications powered by any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to upgrade your current Excel solutions to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between various versions of Office Excel. Progent can provide on-demand help to clients looking for a fast solution to a stubborn issue related to Office Excel and Progent also offers full project management services for upgrading or creating mission-critical application software built on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to meet the special requirements of individuals or groups.

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Microsoft Lync Presence Professional
Specialists for Lync Server 2010

Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional PSTN calling. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support to help you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the new release of the product family. Progent can also help you to plan and execute an efficient Skype for Business migration.

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Progentís wireless consultants can help small organizations design, choose, pilot, configure and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or excels wireline interfaces. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you select and install the wireless link technology that match your business requirements.

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Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

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Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to match your unique business requirements. Progentís Microsoft support experts provide experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce integration services for safe, corporate-wide information sharing as well as interfacing with Customer Relationship Management applications.

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Microsoft and Cisco Tracking Service Costs Consulting Services
Service Database Integration Support

Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every client. The discipline of documenting and organizing support activity results in more efficient service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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Microsoft SQL Server Integration Services
Microsoft SQL Server Network Consulting Group

Progent's Microsoft-certified SQL Server developers and DBAs offer online consulting to help organizations of all sizes to create, administer, and troubleshoot applications based on the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in environments that range from small office databases to VLDB applications and data warehousing.

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Windows Server Hyper-V 2016 Migration IT Consultant
Online Consulting for Hyper-V 2016 Security and Compliance

Hyper-V 2016 incorporates key features first developed for and refined on Azure, among the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a smooth migration plan, educate your IT administration and support staff, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

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Wi-Fi VoIP phone integration Consulting
Remote Troubleshooting for wireless IP phone upgrades

Progent's Wi-Fi IP phone configuration experts can provide remote and on-premises support to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.

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Progent's Microsoft-certified consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises evaluation and upgrade support for Windows 10 available from Progent's experts include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker access, data and identity security, streamlined deployment and administration, network design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and users, and post-migration consulting support.

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Skype for Business and SharePoint Professional
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Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional PSTN telephony. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and onsite support services to assist your company to manage and repair your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and execute an efficient Skype for Business migration.

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Oracle 10g Integration Support
Oracle database Outsourced Programming

Progent offers affordable remote access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help design, create, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.

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Engineer for Microsoft Windows 7

Progent's certified consultants offers offsite and on-premises support expertise to assist you to manage, support, and troubleshoot PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, disaster recovery, remote access, smartphone and tablet management, Wi-Fi configuration, and remote system monitoring.

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Exchange 2013 Configuration Integration Services

Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations as well as a redesigned structure. These improvements affect vital areas such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, create a cost-effective validation and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange Server 2013.

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IT Consultants for SharePoint 2019 NGSC
SharePoint Online Migration Support Services

Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and on-premises expertise, application development, and troubleshooting services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a cohesive intranet system.

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System Center MOM Services
Microsoft Experts IT Consulting for Application Monitoring

Even if your business has a minimal computer support group and a limited IT budget, your information system can still have the same high reliability and responsiveness that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified network professionals, the most recent system management software for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your mission-critical network applications and hardware up and running.

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Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that require IT help with the responsiveness common to with small companies but which includes effective communications, thorough documentation, and compliance with enterprise IT standards. If your corporation has a sales office located anywhere in California or any region covered by Progent's engineers, Progent can provide a broad array of on-premises and remote network support services and network design assistance.

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Juniper SSG Series Router Evaluation
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Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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Cisco Firepower 1000 Series Firewalls IT Consultant
Cisco Firepower integration IT Consultants

The new ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, optimize, administer and debug firewall solutions based around ASA firewalls with Firepower Services.

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QTS/Herakles Data Center Engineer
QTS Sacramento Natomas Data Center Professionals

The QTS Internet Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation facility or if your company is considering moving your primary or disaster recovery system to Herakles/QTS, Progent can provide a range of affordable consulting services such as colocation migration, equipment installation and upgrades, network optimization, project management, virtual server expertise, remote network monitoring, automated system management, application development, business continuity planning and testing, security evaluation, and the use of the Progent Test Lab.

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Wi-Fi Site Survey IT Consulting Wi-Fi Site Survey Remote Technical Support
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Check Point Newxt Ceneration Firewalls Security Consulting
Check Point Firewalls Security Consultancies

Progent's Check Point Software firewall experts can help you plan, deploy, and administer firewall solutions that rely on Check Point NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or migrate efficiently to Check Point's next-generation firewalls.

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IT Services for 802.11ac Upgrade
Mobile Connectivity Help and Support

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Cisco CUBE and SIP Information Technology Consulting
SIP Trunking Remote Consulting

Progent's Cisco-certified SIP integration consultants can assist you to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks and offer cost-effective online or onsite support to help you to move smoothly to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

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Windows 7 Wireless Online Consulting Migration Support
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ransomware preparedness evaluation Engineers
ransomware defense report Technology Professional

The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that reduces your exposure to ransomware and aligns with your business requirements.

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Expert Microsoft Certified Systems Management Server Remote Support Services
Microsoft SMS Server IT Consulting

Progentís Microsoft certified experts provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important applications rapidly and automatically to specified users, reduce software expense and stay compliant by determining patterns of usage, enhance Windows protection by improving your knowledge of vulnerability and by delivering critical updates, manage your external workforce through industry standards independent of connection or location, and lower operational costs by fully exploiting the management capabilities incorporated into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and resource monitoring management including program and appliance inventory.

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Windows Server 2000 Upgrade Consultant Microsoft Windows 2000 Network Consultants
Windows Server 2012 Technician Windows Server 2016 Onsite Computer Services San Francisco California
Windows Server 2016 Server Help Windows Server 2016 Networking Companies Miami-Dade County
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CISSP Certified Security Consulting
CISSP-ISSEP Security Professionals

Progent's CISSP-certified network security consultants can help businesses of any size with any aspect of IT security. Progent can help implement efficient security solutions that protect a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile users accessing network resources spread over multiple physical sites and public and private clouds.

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macOS Connectivity Technical Consultant Engineer for Apple Mac Network