Dayton, Ohio Microsoft and Cisco Certified Consulting

Service Delivery Options for Dayton, Ohio Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures rapid response, thorough activity records, consistent follow-through, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, onsite support, and high-end consulting.

• Online Service
  Progent's Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.

• Onsite Service
  Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online support engineers to give small companies the ideal combination: in-person service professionals when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about why to sign up for Progent's in-person network service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, visit Help Desk Services.

• Co-managed Help Desk Services
  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.

• IT Consulting Services
  Progent provides small businesses affordable availability of world-class consultants who can provide help with critical technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network security engineering, non-stop it system design, virtualization solutions, plus integration, programming and training for small business applications such as financials, operations, management reporting, CRM, and productivity software. Progent can help with one-time projects such as office moves and massive system migrations, extended projects like upgrading an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database application development and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and virus cleanup.

• Infrastructure Consulting Expertise for Telecommuters
  Progent can assist small and mid-size businesses to design, implement and debug the network infrastructure required for a remote workforce. Aspects of network infrastructure where Progent's experts can deliver assistance include safe and efficient VPN connectivity, VDI desktop platforms, router integration, Wi-Fi network planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure expertise for a remote workforce, go to infrastructure expertise for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers full hosting for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit businesses with mixed networks to save significantly on the costs of hardware, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the multi- OS and loosely standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Support
  Progent offers expert remote support to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Dayton, Ohio Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the pitfalls related to over reliance on thinly staffed service firms or freelance consultants.

Teaming with Progent's Experts enables your company to:

• Prevent Excessive Dependence on Individual Consultants
  For IT support, smaller companies often depend excessively on individual consultants. Though individual support providers have lower expenses than larger support organizations and can afford to bill apparently smaller fees, they are occasionally too busy to react rapidly to urgent situations. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without help during an emergency. The more your company expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost productivity. In addition, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to count on for assistance forces them to train on the job while your business winds up footing the costs for their continuing education.

• Gain Access to Expertise in Advanced Network Solutions
  Many smaller service organizations or independent consultants focused on small business network consulting are capable of delivering connect-the-dots fixes but lack the seasoning to deal efficiently with complex network configurations that have mixed platforms, multiple locations, Voice over IP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive team of experts can benefit your business because enterprise networks are inherently complex, integration problems require thorough knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and security calls for enterprise-proven best practices.

• Build a Firm Foundation for Seamless Growth
  Small businesses typically begin with a network cobbled together on a shoestring budget. Without a proper architecture, a series of improvised fixes commonly get tossed on top of a marginal foundation. As a business evolves, stability and expandability problems can obstruct the success of the business. These environments require thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network environment that can act as the solid foundation to handle critical business needs and support future growth.

• Partner with Solution Consultants, Not Product Resellers
  Small companies need direction and insight to work through an increasingly complicated array of technology options offered for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to match consulting services with the real needs of clients. Combining network consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a small business.

Get in Touch with Progent
If your Dayton, Ohio company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).