Immediate, Low-cost Online Computer Support for Dayton, Ohio Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support to customers with small-business budgets. Progent has built a unique support system that features a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large pool of consultants accredited in a wide range of technical disciplines, a Help Desk service model that maximizes responsiveness and guarantees follow-up, a global group of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service group. This can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to help your company to design and implement your cloud strategy.
Key Technologies Supported by Progent for Dayton, Ohio Businesses
As a Microsoft-certified Partner computer support firm with a world-class team of Cisco Premier CCIE networking experts and Apple accredited engineers, Progent provides urgent assistance and affordable remote consulting to Dayton, OH companies for a broad array of information technologies such as:
Service Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, dependable follow-through, and strict expense control for a range of IT support delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the expense or delay of in-person support visits. The background of Progent's network consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's remote network support services.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to give small companies the optimal solution: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more concerning why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus integration, customization and training for business programs such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and massive system migrations, extended projects such as business analytics application programming and support, relational database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of availability, protection, and performance than is possible using the class of on-site data center that is achievable for most small organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of availability and expandability but that is in addition simple for customers to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the multi- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online support to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Dayton, Ohio Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT support allow small and midsize companies to avoid the problems related to over reliance on small support firms or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Dependence on Freelance Consultants
For network support, smaller businesses often depend heavily on individual consultants. Though individual support engineers carry lower overhead than more substantial support organizations and can afford to charge nominally smaller fees, freelancers are frequently unable to react quickly to urgent network problems. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may require your company to go without help in case of an emergency. As your small business expands, system unavailability or problems with critical applications become more expensive. The dollars you thought you were saving on a freelancer can disappear fast because of lower output. Also, when freelance engineers confront new problems, the unavailability of a large consulting group to depend on for advice forces them to learn in place while your business ends up footing the costs for their continuing training.
- Have Access to Expertise in Complex Information Technology Issues
The majority of small service firms or freelance consultants specializing in small company IT support are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, many locations, Voice over IP systems, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your small business because enterprise environments are characteristically complicated, support problems demand in-depth knowledge in many technical disciplines, and achieving a high level of robustness, availability, and security calls for industry-proven best practices.
- Build a Firm Foundation for Growth
Small companies often start with a network implemented on a tight budget. Lacking a solid architecture, a series of band-aid fixes often get piled on top of a marginal structure. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such networks require thorough assessment, intelligent business analysis, and in-depth experience to upgrade to a network environment that will act as the reliable basis to meet current business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Resellers
Small businesses require direction and insight to navigate through an ever more complex array of technology alternatives available for enabling growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support with the real interests of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being based on the actual needs of a customer.
Get in Touch with Progent
If your Dayton, Ohio company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).