Dayton, OH Online Help from Certified Network Service Consultants
Progent's computer troubleshooting services can provide your Dayton, OH business budget-friendly and reliable support from Microsoft and Cisco certified consulting professionals. By providing network support service when you need it, providing advanced expertise for critical applications, delivering unique support such as 24x7 server monitoring, and charging only for support you use, Progent offers your Dayton, Ohio business an affordable alternative for optimizing the profitability of small-scale office networks. If you have an onsite system, rely on cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and support a robust and safe information system and to benefit from quick access to the skilled consulting usually available only to corporations who are able to maintain a large in-house information technology staff.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your internal IT service team. This can save money and minimize technical risks for big projects like software design and development, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Dayton, Ohio Business Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent provides emergency assistance and affordable remote consulting to Dayton, OH small businesses for a wide array of computer technologies including:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Helpdesk Support Model ensures fast support, thorough activity records, consistent follow-through, and strict cost control for a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person service calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite support technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, see Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, high availability network engineering, server virtualization solutions, plus integration, programming and support for business applications such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as office moves and major system migrations, longer term initiatives such as management analytics application development and support, relational database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small companies. Because Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of availability and scalability but that is in addition simple for clients to transfer to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government mandates for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not only expert IT capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big invoices for quick repairs. Another benefit of granular pricing is that your company will not be tempted to allow simple issues to fester until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by each consultant to every client. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who employ in-house support personnel gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your Dayton, Ohio company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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