In addition to offering rapid contact with high-level IT professionals and subject matter experts (SMEs) to assist Dayton, Ohio organizations to resolve specific technical problems or longer-term initiatives, Progent offers short-term staffing to deal with more broadly defined assistance such as PC help, IT administration, and Help Desk call center services. On-demand staffing can help organizations to deal with expected or unexpected surges in the need for network personnel, which may result from scenarios like mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover voids left by the absence of full-time IT personnel due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services offer businesses the flexibility to respond to surges in requirements for network services without being saddled with the costs and hassle that come with reviewing and hiring professional technical help and without the burden of adding to your permanent head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to reliable IT pros
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your in-house IT team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-service resource for network support
Progent's shared Call Center service is a proven on-going staff augmentation alternative that allows IT groups to divide the work of Help Desk Call Center support transparently between their in-house IT personnel and Progent's extensive team of technical support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center service is a collaborative support alternative powered by the industry's leading shared professional services tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite IT services for organizations across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Dayton, Ohio Organizations
Progent's nationwide roster of certified engineers can provide Dayton, Ohio companies a broad range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Dayton, Ohio Businesses
To find out more details about Progent's temporary staffing services for Dayton, Ohio organizations, call 800-993-9400 or visit Contact Progent.