Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to assist Dayton, Ohio companies with discrete technical problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined services such as desktop support, network management, and Call Center services. Short-term staffing makes it possible for organizations to deal with planned or surprise increases in demand for IT services, which may be caused by situations like company mergers, site moves, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps caused by the absence of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary staff augmentation services give businesses the versatility to respond to increases in demand for IT services without being saddled with the expense and hassle that come with reviewing and recruiting reliable technical personnel and without the risk of adding to your in-house staff size.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to seasoned IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your in-house IT staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Strong working relationship with a world-class, full-spectrum source for network expertise
Progent's shared Help Desk Call Center program is a specialized on-going staff expansion alternative that enables IT groups to divide the work of Call Center support transparently between their in-house IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative support alternative based on by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite network services for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Dayton, Ohio Organizations
Progent's nationwide team of certified consultants can provide Dayton, Ohio companies a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Dayton, Ohio Organizations
To learn more about Progent's short-term supplemental staffing services for Dayton, Ohio businesses, call 800-993-9400 or visit Contact Progent.