Besides providing fast access to guidance from top-tier IT professionals and subject matter experts to assist Dayton, Ohio companies to resolve discrete IT problems or strategic projects, Progent offers short-term staffing to deliver more generalized assistance such as desktop support, IT administration, and Help Desk response. Short-term staffing can help organizations to deal with expected or unplanned surges in the need for network services, which may result from situations such as company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover gaps left by the absence of full-time staff members due to vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the ability to respond to increases in requirements for network services without dealing with the expense and hassle that come with identifying and recruiting appropriate IT personnel and without the risk of increasing your full-time head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Center Service
- Fast access to seasoned network professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your full-time IT staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a world-class, full-spectrum source for IT expertise
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation option that allows IT groups to share the responsibilities of Call Center support transparently between their in-house network staff and Progent's extensive team of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Call Center service is a collaborative service solution powered by the leading shared professional services platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT expertise for organizations throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Dayton, Ohio Organizations
Progent's veteran team of certified consultants and technical experts offers Dayton, Ohio organizations a broad range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Dayton, Ohio Companies
To learn more details about Progent's temporary staffing services for Dayton, Ohio organizations, call 800-993-9400 or visit Contact Progent.