Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a modern cyber pandemic that represents an extinction-level danger for businesses of all sizes vulnerable to an assault. Different iterations of crypto-ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and continue to inflict damage. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus more as yet unnamed malware, not only do encryption of online information but also infiltrate most accessible system protection. Data replicated to the cloud can also be corrupted. In a vulnerable data protection solution, it can render automated recovery useless and effectively knocks the datacenter back to square one.

Recovering applications and information following a ransomware event becomes a race against time as the targeted organization fights to stop lateral movement and eradicate the virus and to restore mission-critical operations. Due to the fact that crypto-ransomware requires time to move laterally, assaults are frequently launched on weekends, when penetrations may take more time to detect. This multiplies the difficulty of quickly assembling and coordinating a capable response team.

Progent makes available a range of solutions for protecting Dayton businesses from ransomware events. Among these are team member training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to discover and extinguish zero-day malware attacks. Progent also can provide the assistance of veteran crypto-ransomware recovery professionals with the skills and perseverance to reconstruct a compromised network as rapidly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not ensure that merciless criminals will return the needed keys to unencrypt any or all of your files. Kaspersky Labs ascertained that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to setup from scratch the essential elements of your IT environment. Absent the availability of essential data backups, this requires a wide range of skills, professional project management, and the ability to work continuously until the recovery project is completed.

For twenty years, Progent has provided professional IT services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded advanced certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of experience affords Progent the ability to rapidly understand necessary systems and organize the surviving pieces of your IT system following a ransomware event and assemble them into an operational system.

Progent's ransomware team deploys best of breed project management applications to orchestrate the complex recovery process. Progent understands the urgency of acting quickly and together with a customer's management and Information Technology staff to prioritize tasks and to get essential services back on line as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Attack Restoration
A business escalated to Progent after their network system was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state criminal gangs, suspected of adopting algorithms exposed from America's National Security Agency. Ryuk seeks specific companies with little or no tolerance for disruption and is one of the most profitable versions of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in the Chicago metro area with around 500 employees. The Ryuk penetration had paralyzed all company operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the start of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and praying for the best, but ultimately called Progent.

"I can't tell you enough in regards to the care Progent gave us during the most fearful period of (our) company's life. We would have paid the cybercriminals if not for the confidence the Progent experts afforded us. That you were able to get our e-mail and important servers back quicker than 1 week was incredible. Each consultant I talked with or e-mailed at Progent was hell bent on getting us working again and was working all day and night to bail us out."

Progent worked together with the customer to quickly understand and assign priority to the critical services that had to be addressed in order to resume departmental operations:

  • Active Directory (AD)
  • E-Mail
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes incident response best practices by stopping lateral movement and performing virus removal steps. Progent then initiated the task of restoring Active Directory, the foundation of enterprise environments built on Microsoft technology. Exchange email will not operate without AD, and the businesses' accounting and MRP system leveraged SQL Server, which depends on Active Directory services for access to the data.

Within 48 hours, Progent was able to re-build Active Directory to its pre-intrusion state. Progent then accomplished rebuilding and hard drive recovery on key applications. All Microsoft Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to find intact OST data files (Outlook Email Offline Data Files) on team desktop computers and laptops in order to recover mail information. A recent offline backup of the customer's financials/ERP systems made it possible to return these vital programs back on-line. Although a lot of work needed to be completed to recover fully from the Ryuk attack, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation survived unscathed and we did not miss any customer sales."

Over the following month critical milestones in the restoration project were achieved in tight cooperation between Progent engineers and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million historical emails was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were completely functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the desktop computers were fully operational.

"Much of what transpired in the initial days is nearly entirely a fog for me, but my management will not soon forget the countless hours each and every one of you accomplished to give us our company back. I've been working with Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered. This event was a testament to your capabilities."

A potential enterprise-killing disaster was evaded through the efforts of hard-working experts, a wide range of knowledge, and tight collaboration. Although in hindsight the ransomware virus attack detailed here should have been identified and stopped with up-to-date cyber security systems and security best practices, user training, and well designed incident response procedures for data backup and proper patching controls, the fact is that government-sponsored hackers from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has a proven track record in ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for making it so I could get some sleep after we made it over the initial fire. All of you did an fabulous job, and if any of your team is in the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Dayton
For ransomware system restoration consulting in the Dayton metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Technical Consultant Barracuda Backup Disaster Recovery

    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built hardware appliance built by Barracuda or a software-based appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup safeguards critical company data produced locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup.

  • SCCM 2007 Asset Inventory Support Outsourcing SCCM 2007 Upgrade On-site Technical Support

  • 24x7 NetApp Disaster Recovery Consultancy
    NetApp MetroCluster and FlexPod Consultancy

    Progent can provide enterprise clients the help of a NetApp-certified consultant for remote or onsite support for NetApp's complete portfolio of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably following leading practices.

  • SCCM Distribution Point Computer Consulting SCCM Upgrade Support Services

  • Windows 10 Security IT Consulting
    Microsoft Windows 10 Evaluation Network Consultant

    Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project management, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, telecommuter access, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and users, and ongoing technical help.

  • SCDPM 2012 Upgrade Consultant Outsourcing SCDPM 2012 and Azure
  • SIEM Security Firms Consultancy Information Assurance
  • SQL Server 2019 Small Business Computer Consulting Dayton Centerville Trotwood SQL Server 2019 Help Center Dayton, OH
  • SQL Server Management Studio Professional SQL Server 2012 Security Online Support

  • Office 365 Access Development On-site Support
    Support Microsoft 365 Integration

    Progent can help you to understand the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also assist you to create and manage hybrid solutions that transparently integrate local and cloud-based resources.

  • Security Consultants South Carolina Server Recovery Phone Support
  • Dayton Locky Ransomware Operational-Recovery Dayton Ohio
  • SentinelOne Singularity XDR Engineers SentinelOne Singularity Complete Integration Specialists

  • ProSight Reporting Network Infrastructure Management Outsourcing
    ProSight Reporting ConnectWise Automate Professionals

    ProSight Reporting is a growing suite of real-time reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

  • Server Management Consulting Services Virtual Server Technology Consultancy
  • Setup and Support Windows 10 Edge Windows 10 Consulting Services
  • Small Office Designers 24-7 CISSP Certified Expert Small Business Software Recovery
  • Small Office Outsourcing Company Small Office System Repair

  • Microsoft Certified Consultant Prices Small Office Network Consultant
    Consulting Hourly Rate Network Support Consultants

    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Sodinokibi ransomware protection and recovery Consult ransomware protection planning Consultant Services

  • Windows Server 2012R2 Configuration Manager Consultant
    Microsoft Windows Server 2012 R2 Remote Troubleshooting

    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management, staff, develop an enterprise-wide security plan, streamline network management, help with application development, and build and validate a disaster recovery/business continuity plan.

  • Specialist Double-Take Software Availability Double-Take Backup Support Outsourcing

  • Technology Consulting SIP Trunking
    24/7 Cisco CUBE and SIP Trunks Remote Support

    Progent's Cisco CCIE-certified SIP integration consultants can assist organizations of any size to design, integrate, manage, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or on-premises expertise to assist businesses to migrate smoothly to an advanced unified communications network that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

  • Specialists Office Communications Server Release 2 IM Infrastructure Technical Consultant

  • SCDPM 2012 and Azure Backup Consultants
    SCDPM 2012 Troubleshooting Engineer

    Progent's Microsoft-certified consultants can provide online or onsite expertise to assist companies of any size to plan, implement, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older versions of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing especially challenging problems, or comprehensive project management support. Progent can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.

  • Supplemental Help Desk Configuration Virtual Helpdesk Technical Support
  • Support Services Online Wireless Site Survey 802.11x Wi-Fi Site Survey Consulting Services
  • Support Services Remote Wireless Site Survey Wireless Site Survey Consultant Services
  • Support and Setup BlackBerry Enterprise Server Express BlackBerry BES Express Specialists
  • Symantec Security Computer Security Specialist Protection Symantec Firewall

  • Urgent SharePoint Server 2007 Remote Support
    SharePoint 2007 Outsourcing

    Progent's Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to connect to, organize, share and manipulate useful data, files, and software and to communicate with other people. It allows quicker and better decisions, more effective access across groups and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services join employees, clients, teams and major tasks with the data they've created in a manner that makes data convenient to find, download and apply.

  • Dayton, OH Dayton Phobos Ransomware Restoration
  • Symantec VPN Cybersecurity Organizations Symantec VPN Network Security Audit
  • Systems Engineer Online Microsoft 365 Excel Training Online Microsoft Office Training Engineer
  • Technical Consultant Microsoft Windows Server Failover Cluster Failover Clusters Windows Server 2012 Support and Setup

  • ProSight Email Spoofing Protection Consultancy
    ProSight Email Guard Outbound Email Encryption Consultancy

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

  • Technical Support Services Dynamics GP/Great Plains Features Great Plains Migration Online Consulting
  • Dayton DopplePaymer Ransomware Cleanup Dayton Ohio
  • Technology Professional SentinelOne Endpoint Security Engineers SentinelOne Next Generation Endpoint Protection
  • Telecommuting Network Consultants Freelance Jobs Telecommute Job Contract Network Consultants
  • Teleworkers Dayton Consulting - Setup Consulting Experts Woodland County Ohio Telecommuters Expertise near me in Dayton - Integration Consulting and Support Services Woodland County Ohio
  • Teleworkers Dayton Guidance - Video Conferencing Solutions Consultants Telecommuters Dayton Assistance - Video Conferencing Solutions Consultants Dayton Ohio
  • Top Quality Professionals Ryuk ransomware hot line ransomware business recovery Consultancy
  • Top Quality SonicWall Ransomware Protection Consulting Services SonicWall NSA 9250 Firewall Security Contractor
  • Top Technology Professional CISSP-ISSEP Cybersecurity CISSP Certified Cybersecurity Analyst Consultancy
  • UNIX Specialist Solaris Support Outsourcing
  • Urgent Dayton Information Technology Outsourcing Computer Consultancy Group Dayton, Ohio
  • Urgent Dayton Teleworkers VoIP Solutions Guidance Dayton, OH Dayton Centerville Trotwood Offsite Workforce Dayton Consulting - IP Voice Technology Consulting and Support Services
  • Urgent Word Online Technical Support Part-time CIO Small Business Network Support
  • Dayton Snatch Ransomware Repair Dayton, OH
  • VMware ESXi Hypervisor Services VMware Cross vCenter NSX Professional

  • Help and Support Windows and Solaris
    Support and Setup UNIX with Windows

    Progent can help your business to plan and implement an efficient transition from a UNIX-based IT system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your data and minimize business disruption by developing an efficient migration strategy that protects your existing investments in UNIX application and technology. UNIX-to-Windows transition support services available from Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration services, data and application software porting, and server and storage system migration and consolidation.

  • Windows 11 Security Technical Consultant Windows 11 Compatibility Testing Small Business Outsourcing
  • Windows 11 and TCP Support and Setup Microsoft Certified Partner Windows 11 Compatibility Testing Network Architect Firms
  • Windows Server 2022 Azure Arc Integration Windows Server 2022 Encrypted Networks Consultant Services
  • Dayton Maze Ransomware Restoration Dayton Huber Heights Kettering
  • Woodland County Ohio Dayton Ransomware Virus Susceptibility Dayton Crypto-Ransomware Avaddon Preparedness Audit Dayton Ohio

  • After Hours LockBit ransomware protection and recovery Consulting Services
    IT Consultants Ransomware Forensics

    Progent's ProSight Active Security Monitoring (ASM) utilizes next generation behavior analysis tools by SentinelOne to guard endpoints and servers and VMs against familiar and zero-day ransomware variants such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

  • Woodland County Ohio Help and Support Ubuntu Linux, Solaris, UNIX Fedora Linux, Solaris, UNIX Support Services Dayton Ohio, America
  • XenApp Virtual Application Delivery Engineers XenApp and Citrix Access Gateway Technical Consultant

  • Cisco Experts Small Office IT Outsourcing Firms
    Microsoft Expert Small Business Small Business IT Consultants

    Progent offers businesses of all sizes world-class IT online or onsite consulting services for networks powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security consulting for companies varying in size from the small office to the worldwide enterprise.

  • network evaluation Lab Engineers Emergency Herakles/QTS Test Lab Engineers

  • Small Business WiFi Computer Engineer
    Wireless LAN IT Consultants

    Progent's Wireless Consulting Services offer a fast, economical way for businesses of any size to integrate, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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