Ransomware : Your Feared IT Catastrophe
Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that poses an existential danger for organizations poorly prepared for an assault. Different iterations of crypto-ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been circulating for a long time and still cause destruction. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, along with more unnamed malware, not only encrypt online data but also infiltrate any available system backup. Information synchronized to off-site disaster recovery sites can also be ransomed. In a poorly architected system, it can render automated restoration useless and effectively knocks the datacenter back to zero.

Restoring applications and information after a crypto-ransomware attack becomes a sprint against time as the targeted organization tries its best to stop the spread and eradicate the ransomware and to restore enterprise-critical operations. Due to the fact that ransomware takes time to spread, assaults are often sprung at night, when penetrations typically take more time to recognize. This compounds the difficulty of rapidly assembling and orchestrating a knowledgeable mitigation team.

Progent has a range of services for securing Dayton organizations from crypto-ransomware events. Among these are team training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security gateways with machine learning technology to automatically identify and suppress new threats. Progent in addition offers the assistance of veteran ransomware recovery professionals with the talent and commitment to re-deploy a breached environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a ransomware attack, paying the ransom in cryptocurrency does not guarantee that merciless criminals will respond with the codes to decipher all your files. Kaspersky Labs ascertained that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to re-install the vital components of your IT environment. Absent access to complete system backups, this requires a wide complement of skills, top notch project management, and the capability to work 24x7 until the task is complete.

For two decades, Progent has provided certified expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of experience provides Progent the capability to rapidly determine critical systems and consolidate the remaining components of your Information Technology system after a ransomware attack and configure them into a functioning network.

Progent's security group utilizes best of breed project management systems to orchestrate the complex restoration process. Progent appreciates the importance of working rapidly and in concert with a client's management and IT resources to prioritize tasks and to put essential applications back online as fast as possible.

Business Case Study: A Successful Crypto-Ransomware Attack Recovery
A customer escalated to Progent after their network was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state hackers, suspected of using algorithms exposed from the United States National Security Agency. Ryuk targets specific businesses with little or no ability to sustain disruption and is among the most lucrative examples of ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk penetration had disabled all business operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the start of the intrusion and were eventually encrypted. The client was pursuing financing for paying the ransom (exceeding $200,000) and praying for the best, but in the end brought in Progent.


"I canít tell you enough in regards to the care Progent gave us throughout the most stressful period of (our) companyís life. We most likely would have paid the hackers behind this attack if it wasnít for the confidence the Progent group gave us. The fact that you were able to get our messaging and key servers back on-line faster than five days was something I thought impossible. Each expert I interacted with or communicated with at Progent was hell bent on getting us restored and was working day and night on our behalf."

Progent worked hand in hand the customer to rapidly understand and prioritize the most important applications that needed to be recovered to make it possible to resume company operations:

  • Active Directory
  • Microsoft Exchange
  • Financials/MRP
To start, Progent followed Anti-virus penetration response best practices by stopping the spread and cleaning up infected systems. Progent then started the work of restoring Microsoft Active Directory, the core of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the businessesí financials and MRP applications leveraged SQL Server, which needs Active Directory for authentication to the information.

In less than 2 days, Progent was able to recover Active Directory to its pre-attack state. Progent then performed rebuilding and storage recovery of the most important applications. All Microsoft Exchange Server data and attributes were usable, which greatly helped the restore of Exchange. Progent was able to locate local OST data files (Outlook Email Offline Data Files) on team workstations in order to recover email information. A recent offline backup of the client's accounting/MRP systems made it possible to restore these essential programs back servicing users. Although a large amount of work was left to recover completely from the Ryuk event, essential systems were restored rapidly:


"For the most part, the assembly line operation showed little impact and we did not miss any customer sales."

During the next few weeks important milestones in the recovery process were accomplished in tight cooperation between Progent team members and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control capabilities were fully operational.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user desktops were functioning as before the incident.

"A lot of what transpired during the initial response is nearly entirely a blur for me, but my management will not forget the urgency each of the team put in to help get our business back. I have been working together with Progent for the past 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A probable business extinction disaster was averted with dedicated experts, a wide range of knowledge, and close teamwork. Although in retrospect the crypto-ransomware virus attack detailed here would have been identified and stopped with advanced security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and well designed incident response procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of professionals has proven experience in crypto-ransomware virus defense, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), Iím grateful for allowing me to get some sleep after we made it through the first week. Everyone did an impressive job, and if any of your guys is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Dayton
For ransomware system recovery expertise in the Dayton area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Exchange 2016 Integration Computer Consultants
    IT Services Exchange 2016 Public Folders

    Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Microsoft SMS Information Technology Consulting Microsoft SMS Server Setup and Support
  • Microsoft SQL Server 2019 Implementation Consulting Companies Microsoft ISA Server Upgrading
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  • Microsoft and Mac Desktop IT Consulting
    Top Quality Desktop Computer Consultant

    Progent can provide a variety of economical online and on-premises support services to help you to deploy, administer, and troubleshoot desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

  • Microsoft Solutions Framework Project Methodology Information Technology Consultants Microsoft Solutions Framework Project Methodology Onsite Computer Services

  • Consultant Juniper Junos CLI
    Juniper Junos Configuration Cybersecurity Organization

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Microsoft Voice over IP Specialists Microsoft Certified Partner Office Communications Server 2007 Engineer
  • Multi-factor Authentication Technology Consulting 24-7 Duo MFA and Single Sign-on (SSO) Integration
  • NetDocs and Exchange Server Consultancy NetDocuments Migration Consulting

  • Remote Wireless Site Survey Online Support Services
    Remote Wireless Site Survey Engineer

    Progent's wireless site survey and predictive modeling help you to design, implement and debug a Wi-Fi LAN adapted to your environment, providing your business a wireless solution that delivers the reception, performance, density, Quality of Service, data protection, and roaming capability your business requires. Wireless survey services from Progent include online predictive modeling for designing a wireless LAN and onsite site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.

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  • Offsite Workforce Consulting and Support Services nearby Dayton - Collaboration Solutions Assistance Dayton Offsite Workforce Collaboration Systems Assistance Dayton, OH
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  • Online Office Outlook Training Professional Online Acrobat Writer Training Services
  • ProSight Managed IT Services Technology Professional Small Business Network Management Services Engineer
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  • Progent Start-Up Business installation and Administration Microsoft Experts Progent Startup Companies Security Consulting Company
  • Programming Companies Web Site Web Commerce Developer Firm
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  • Remote Consulting ASA 5510 Firewall ASA 5520 Firewall Support and Help
  • Remote Monitoring and Reporting Technical Support Services Comprehensive Event Management Support Services
  • Remote Support Services Small Office Small Company Technology Consulting Services
  • Remote Technical Support Microsoft LCS Server IM Microsoft LCS Server 2007 Outsourcing

  • Amazon MWS development Expert Development
    Amazon MWS programming Reports

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

  • SCCM Asset Management Consultant Services 24-7 SCCM Policy Settings Support Outsourcing
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  • SQL 2012 Network Support Service SQL 2012 IT Outsourcing Firm Dayton Centerville Trotwood
  • SQL Server 2017 Disaster Recovery Configuration Microsoft Certified Expert Information Technology Consulting SQL Server 2017 Always Encrypted
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  • SSL management Consultants Consult ProSight SSL certificate management
  • Server and Desktop Monitoring and Reporting Outsourcing 24/7 Configuration ProSight Server and Desktop RMM
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  • Small Office IT Support Certified Information Systems Auditor (CISA) Technology Support ACTC
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  • Nagios Remote Support Services
    Linux Network Monitoring, Nagios and MRTG Consultant

    Network monitoring ordinarily involves tracking a networkís resource usage to help identify throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux and can be used to observe mixed-platform networks where Linux and Windows operate together. Progent's system integration engineers can help you use both these tools to optimize and repair your network. Progent's Linux support professionals provide small businesses and developers assistance with administering and supporting UNIX and Linux systems that work with Windows-based products.

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  • Sun Solaris Auditor UNIX Security Companies
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  • 24-Hour MSP360 GSuite Backup Online Help
    MSP360 Desktop Backup Online Support Services

    Progent can help your company to create, deploy and debug a backup plan based on MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all leading public clouds, and allows you to build a data protection ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss caused by user mistakes, computer glitches, ill-intentioned users, and malware assaults like ransomware.

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  • Support and Integration Windows Server 2022 Storage Spaces Direct Award Winning Configuration Windows Server 2022 Hybrid Solutions
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  • Technical Support Services Check Point Firewalls CheckPoint FireWalls Network Security Audit
  • Technical Support Windows Server 2016 and System Center Windows Server 2016 Load Balancing Support and Integration
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  • Top Quality SCOM 2012 Management Packs IT Consulting Largest Microsoft Experts Operations Manager Migration Network Engineer
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  • Urgent Exchange Server 2000 Support Outsourcing Exchange 2000 Upgrade Consultants
  • Urgent System Center Operations Manager Outsourcing System Center Operations Manager Technical Consultant
  • VMware NSX Software Defined Data Center Specialists VMware Site Recovery Manager Compliance Consult
  • Windows 2003 Cluster Server Online Technical Support Windows 2003 Cluster Server Online Troubleshooting
  • Windows 2012 R2 Technology Consulting Services Windows Server 2012R2 Virtual Fibre Channel Technical Support Services
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  • Specialist Dynamics GP SSRS
    Programming Company Dynamics GP Refreshable Excel Reports

    Microsoft Dynamics GP software offers analysis and reporting features that allow you to monitor all business processes, revenues and spending, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support services can enable you to design reports that let you analyze your business more completely, turning raw data into useful business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer specialized line-of-business application development and web commerce solutions that work seamlessly with Dynamics GP.

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  • Windows Server 2022 Hybrid Integration Network Consultant Windows Server 2022 Hyper-V Support and Setup
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  • Wireless Security Support Services Technical Support Services Smartphone
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  • Project Design Tuning Consulting Services
    Urgent Project Requirements Definition Consultancy

    For enterprise project management assistance, Progent offers access to senior IT experts with years of experience in IT management, program development, and business process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management skills to assist enterprise clients follow best practices to ensure that development or deployment projects are successfully completed on time and on budget.

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