Ransomware : Your Worst IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an extinction-level threat for organizations unprepared for an assault. Different versions of ransomware like the Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for many years and still inflict harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as more as yet unnamed viruses, not only do encryption of on-line critical data but also infiltrate any available system protection mechanisms. Data replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed system, it can make automated restoration impossible and basically sets the network back to square one.

Recovering applications and data after a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain the damage and remove the crypto-ransomware and to resume business-critical activity. Due to the fact that crypto-ransomware requires time to spread, penetrations are usually sprung on weekends and holidays, when successful attacks typically take longer to uncover. This multiplies the difficulty of rapidly assembling and orchestrating a qualified mitigation team.

Progent makes available an assortment of support services for protecting Dayton businesses from ransomware penetrations. These include staff education to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat defense to identify and suppress day-zero modern malware attacks. Progent in addition can provide the services of seasoned crypto-ransomware recovery professionals with the skills and commitment to rebuild a compromised environment as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, even paying the ransom in cryptocurrency does not ensure that cyber criminals will respond with the keys to decrypt any of your information. Kaspersky Labs determined that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The fallback is to setup from scratch the essential elements of your IT environment. Without access to essential data backups, this requires a wide complement of skills, top notch team management, and the capability to work 24x7 until the job is completed.

For decades, Progent has provided professional Information Technology services for businesses across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISA, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of experience provides Progent the skills to efficiently understand critical systems and integrate the remaining parts of your IT system after a ransomware event and assemble them into an operational network.

Progent's ransomware team of experts utilizes powerful project management tools to orchestrate the sophisticated recovery process. Progent understands the importance of working quickly and in concert with a client's management and IT staff to prioritize tasks and to put key systems back online as fast as possible.

Customer Case Study: A Successful Ransomware Incident Restoration
A small business sought out Progent after their network was penetrated by Ryuk ransomware. Ryuk is believed to have been created by North Korean state sponsored hackers, suspected of adopting algorithms exposed from the U.S. NSA organization. Ryuk attacks specific organizations with little or no room for operational disruption and is among the most lucrative instances of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area with about 500 workers. The Ryuk attack had brought down all company operations and manufacturing processes. Most of the client's information backups had been directly accessible at the time of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of $200,000) and praying for the best, but ultimately reached out to Progent.


"I can't tell you enough in regards to the care Progent provided us during the most stressful time of (our) businesses life. We would have paid the cyber criminals behind the attack except for the confidence the Progent experts provided us. That you could get our messaging and critical servers back on-line sooner than seven days was something I thought impossible. Each expert I spoke to or communicated with at Progent was hell bent on getting us restored and was working 24/7 to bail us out."

Progent worked with the customer to rapidly identify and prioritize the critical services that needed to be recovered to make it possible to restart company functions:

  • Active Directory (AD)
  • Email
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes event mitigation industry best practices by isolating and disinfecting systems. Progent then began the steps of rebuilding Microsoft AD, the key technology of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange email will not operate without Active Directory, and the customer's financials and MRP applications leveraged Microsoft SQL, which needs Active Directory services for authentication to the database.

In less than two days, Progent was able to restore Active Directory to its pre-virus state. Progent then accomplished reinstallations and hard drive recovery on critical servers. All Exchange ties and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to assemble local OST files (Outlook Off-Line Data Files) on various desktop computers and laptops in order to recover mail information. A recent off-line backup of the client's financials/MRP software made it possible to restore these vital services back on-line. Although a large amount of work was left to recover completely from the Ryuk virus, core services were returned to operations quickly:


"For the most part, the manufacturing operation did not miss a beat and we did not miss any customer shipments."

Over the following few weeks key milestones in the restoration project were accomplished through close cooperation between Progent team members and the customer:

  • Internal web sites were restored without losing any information.
  • The MailStore Exchange Server exceeding 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory Control capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the desktops and laptops were back into operation.

"A huge amount of what was accomplished those first few days is mostly a blur for me, but my team will not forget the urgency each of your team put in to give us our business back. I've utilized Progent for at least 10 years, possibly more, and every time Progent has come through and delivered. This situation was a Herculean accomplishment."

Conclusion
A probable business extinction catastrophe was averted with top-tier professionals, a wide spectrum of IT skills, and close collaboration. Although upon completion of forensics the ransomware penetration described here could have been shut down with modern cyber security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and properly executed security procedures for backup and applying software patches, the fact remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has proven experience in ransomware virus defense, remediation, and information systems recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thank you for allowing me to get rested after we got over the initial fire. Everyone did an amazing job, and if any of your team is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Dayton
For ransomware system recovery consulting services in the Dayton metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    If you are producing UNIX or Linux software on a network that has Windows-based servers, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to concentrate on your field of strategic expertise without the continual hassle of managing your business network. By using automated server monitoring and by delivering online and in-person support as your business needs it, Progent offers an economical alternative for supporting an IT system that features excellent dependability, protection, and performance. Progent's developer support services include full-service it outsourcing, virtual infrastructure, remote and on-site service and repair, network monitoring services, and Contact Center support.

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  • Small Business WAP321 Remote Consulting Small Business WAP300 AP Engineer

  • Immediate ransomware vulnerability assessment Services
    ransomware prevention Consultant Services

    The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that minimizes your vulnerability to ransomware and meets your company's needs.

  • Small Business Wireless AP Network Consultants Consulting Services Small Business WAP100 AP
  • Specialists Linux Slackware Linux Engineer
  • Specialists UNIX Award Winning Sun Solaris Computer Consultants
  • Dayton Avaddon Ransomware Repair
  • Supplemental Call Center IT Consultant Co-managed Heldesk Remote Technical Support
  • Support Outsourcing Operations Manager Remote Monitoring and Reporting Professionals
  • Suse Linux On-site Support CentOS Linux Online Troubleshooting

  • Apple OS X and macOS Configuration
    Online Support Macintosh

    Progent's consultants can provide macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist your business with Apple iPhone support and Apple iPad management, or migrating to iCloud. For business environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and maintaining a network environment that is available, secure, efficient and aligned with your organization's objectives.

  • System Consultants Windows 8.1 Remote Desktop Windows 8.1 Upgrade Consultancy
  • Technical Support Services Dynamics 365 Business Central Navision and Dynamics NAV Information Technology Consulting
  • Technology Consulting Microsoft SQL Server 2019 SQL Server Online Help
  • Technology Consulting Service Desk Sharing Extended Helpdesk Online Support
  • Technology Consulting Services Gentoo Linux Online Consulting Fedora Linux
  • Dayton Sodinokibi Crypto-Ransomware Operational-Recovery Dayton Huber Heights Kettering
  • Technology Consulting SharePoint Server 2007 Dayton Huber Heights Kettering, United States SharePoint Server 2013 Consultants Dayton Centerville Trotwood
  • Telecommuters Consultants - Dayton - Backup/Recovery Solutions Guidance Dayton Centerville Trotwood Dayton Remote Workforce Backup/Recovery Technology Consultants Dayton Huber Heights Kettering
  • Teleworkers Consulting Experts near Dayton - Cybersecurity Systems Consulting and Support Services Dayton Ohio At Home Workers Consulting Services - Dayton - Network Security Solutions Expertise Dayton
  • Top Hornetsecurity Altaro M365 Mailbox Backup Specialist Largest Hornetsecurity 365 Total Backup Network Engineer

  • Top Ranked Enterprise hybrid cloud solutions Consultant Services
    Hybrid cloud integration Consulting Services

    Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as one or more cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.

  • Top Microsoft Experts Exchange 2010 Consultant Open Now IT Consultant Microsoft Exchange 2010 Upgrade
  • Top Network Engineer Small Business Small Company Computer Consultant
  • Top Quality Dayton Ryuk Ransomware Restoration Dayton, OH
  • Top Quality Dynamics GP Great Plains Accounting Support Outsourcing Dynamics GP Great Plains Software Integration Services
  • Top Rated Support for IT Service Providers Computer Consulting IT Services IT Services for Service Providers

  • CISSP Certified Network Security Testing
    Technology Professional CISSP Certified Security Systems Engineer

    Progent's CISSP-premier network security experts can help organizations of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity systems that protect a small office against modern threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing IT resources spread across multiple physical datacenters and public and private clouds.

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  • Dayton MongoLock Crypto-Ransomware Restoration Dayton Centerville Trotwood
  • Training Network Router Skills Transfer

  • Award Winning Cisco and Microsoft Relocation Consult
    Specialist Site Move

    For enterprises with branch offices in California or any region served by Progent's consultants, Progent's Microsoft-Certified network consulting professionals and authorized Cisco network specialists can provide a variety of network consulting services such as project management, Sarbanes Oxley compliance, site moves, corporate security, system design, local or phone-based branch office support, and troubleshooting for colocation hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Premier consultants can help major corporations plan, integrate and support major rollouts of the latest versions of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and remote networking.

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  • Troubleshooting Exchange 2016 Migration Microsoft Exchange 2016 Upgrade Planning Online Technical Support
  • UNIX Consult Solaris Consultant
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  • Urgent Cisco ASA Firewall integration Technology Consulting Services Configuration Cisco ASA Firewall integration

  • Remote DotNET Integration Companies
    Programming Companies .NET F#

    Progent's application developers have worked for two decades with .NET tools and the Visual Studio development system and can create or modernize .NET applications rapidly and affordably.

  • Urgent Computer Network Consultant Small Office Integration Specialists Small Office
  • Virus Rollback Consulting Services SentinelOne Ransomware Defense Consulting

  • Threat Management Gateway 2010 Network Consultant
    24-Hour Forefront TMG Firewall Remote Support

    Forefront TMG 2010 builds on the proven security technologies of Internet Security and Acceleration Server and provides a easily managed web gateway that acts as a one-server platform for an array of security functions such as an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

  • Windows Server 2019 Virtual Machine Remote Consulting Windows Server 2019 upgrade Technology Consulting Services
  • Windows Server 2022 High Availability IT Services Windows Server 2022 Windows Defender ATP Network Consultants
  • Woodland County Ohio Dynamics GP-Great Plains Reseller in Dayton - Implementation Development Dayton Microsoft Dynamics GP-Software Upgrade Help Dayton Ohio
  • XenApp Application Delivery Engineer Consultants XenApp Virtual Applications

  • Best Herakles/QTS Test Lab Consult
    VLAN Test Lab Engineer

    Progent's Test and Training Lab located at the QTS Colocation Center is available for piloting line-of-business applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, planning or validating business continuity strategies, resolving compatibility issues, and establishing training systems for new technologies. For Progent clients who lack adequate in-house resources to configure effective test systems, the lab reduces capital outlay and technical risk and helps keep vital network projects on schedule.

  • iPhone and Lync integration Consultants iPhone and Dynamics CRM integration Remote Support
  • information Systems Audit Stealth Penetration Testing Stealth Penetration Testing Security Auditor
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  • virtual application delivery Consultant Services Emergency virtual desktop delivery Consultants

  • Computer Consultant Windows Server 2012R2 Security
    Windows Server 2012 R2 Cloud Engineers

    Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, automate network management, assist with application development, and generate and test a disaster recovery/business continuity plan.


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