Immediate Online Support for Dayton Ohio Computer Systems
For companies in Dayton Ohio, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they have the real-world background and have access to the advanced technology required to solve the majority of information system problems rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where fast repairs somehow end up as major bills. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that allow the highest level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to link to your environment without violating corporate security.
Progent's proven technical support database application keeps thorough documentation describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help rendered to each Progent client by every engineer. This archive of problems and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with the best solutions promptly.
Remote technical support services offered by Progent to businesses in Dayton Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn issues surrounding network design, installation, maintenance, security, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs are an exceptional value since their deep experience enables them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products by offering services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recuperate rapidly following a serious breach. Security solutions available from Progent include: comprehensive information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Dayton Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk application software to meet the particular needs of your business, or adding temporary phone support staff to supplement your existing Call Center resources to handle demanding events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Dayton Ohio fast contact with an effective technical support group with years of experience offering telephone-based consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to solve rather than just annotate technical problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth engineering support and education in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Dayton Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive and automated. By anticipating looming issues before they grow into crashes, system monitoring can ward off inconvenient and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of operating systems.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Dayton Ohio, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the instant your business needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Dayton office deals with a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.
Details of Progent's Online Network Support for Dayton Ohio
Progent's online support, Internet-based repair, network security consulting, and network management services offer offices in Dayton Ohio unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Dayton Ohio and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online support and imposes no periodic retainer for services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the unique needs of your business.
- Advanced Remote Connectivity Tools
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite service call. State-of-the-art online connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.