Fast and Affordable Remote Support for Dayton Ohio Computer Systems
For organizations in Dayton Ohio, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating network security.
Progent's advanced technical support database application maintains thorough documentation for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each client by any consultant. This archive of issues and solutions is organized as an easily accessible support database that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient solutions promptly.
Online technical support services available from Progent to customers in Dayton Ohio include:
Authorized Windows Support
Progent's Microsoft-premier online support experts offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve the most difficult issues encountered in network planning, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via sophisticated on-line support technology in order to provide fast, secure, and economical diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recover rapidly after a serious penetration. Security consulting services offered by Progent cover comprehensive information security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile access; protecting your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Dayton Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals gives your customers in Dayton Ohio immediate communication with a large network service resource with extensive background delivering phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of business productivity, and Progent's target is to fix rather than simply annotate network issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Dayton Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By exposing potential problems before they grow into downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a mix of operating systems.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Dayton Ohio, Progent's phone-based computer support specialists can deliver effective and affordable system support the moment your company requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Dayton organization relies on a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system crises or especially complicated integration problems.
Features of Progent's Remote Network Support for Dayton Ohio
Progent's online support, remote troubleshooting, network security consulting, and network administration services give companies in Dayton Ohio the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Dayton Ohio and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for online help and requires no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for network generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that address the special requirements of your company.
- Advanced Remote Access Software
Protected remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand a costly personal visit. Cutting-edge remote access software and expert technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.