Fast Remote Technical Support for Dayton Ohio Computer Networks
Urgent Online Consulting for Dayton NetworksFor organizations located in Dayton Ohio, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems rapidly. This lowers immediate costs since solutions require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's environment without breaching network security.

Progent's advanced service reporting application maintains detailed histories of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services rendered to each Progent customer by every Progent engineer. This database of anomalies and solutions is structured as a quickly searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting experts are able to determine optimal resolutions in the least time.

Online technical services offered by Progent to clients in Dayton Ohio include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk software products to handle the special needs of your company, or providing occasional phone support personnel to reinforce your existing Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Dayton Ohio quick contact with an efficient support resource with substantial background offering phone help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of business performance, and Progent's policy is to resolve instead of just document network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Dayton Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By spotting possible problems before they evolve into network outages, proactive monitoring can head off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a variety of platforms.
How Your Dayton Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Dayton Ohio, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Dayton company has a regular freelance consultant or maintains an in-house organization that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Services for Dayton Ohio
Progent's phone support, remote repair, system security expertise, and system administration services offer businesses in Dayton Ohio the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Progent is a leader in economically delivering enterprise-class IT help to small businesses. Progent's success in addressing the IT service needs of the historically underserviced small business market is the combined result of key technical and operational innovations that have eliminated much of the traditional expenses out of managing IT support, added unmatched technical expertise into the support system, and dramatically streamlined the solution cycle.

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    Progent's Citrix-certified experts can assist you to evaluate the strategic value of the available versions of Essentials for Hyper-V, assist you to use Citrix administration tools with your Microsoft Hyper-V environment, and demonstrate to you how you can use Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and fault tolerance of your virtualized network while lowering the cost of equipment and support and simplifying administrative tasks.

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    Progent has been delivering SharePoint support since the first SharePoint product was released more than 20 years ago, and Progent has the breadth and depth of IT know-how to help organizations of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid configuration is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can help in individual tasks associated with your SharePoint 2013 migration.

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