Fast and Affordable Online Troubleshooting for Dayton Ohio Computer Systems
For companies located in Dayton Ohio, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value because they possess the real-world background and are equipped with the sophisticated technology required to solve most information system issues quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to access your network remotely without breaching network security.
Progent's proven service database system keeps thorough records of all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of support rendered to each Progent customer by any engineer. This history of problems and fixes is organized as a quickly searchable support database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' in-house engineering staff so Progent's online service experts are able to come up with the best solutions promptly.
Online technical services available from Progent to clients in Dayton Ohio include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts can provide computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of technology support such as Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates a person's network technology skills at the master level. Cisco CCIEs know how to handle even the most challenging issues encountered in network design, installation, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to fix problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs offer assistance with all of Cisco's popular family of connectivity devices by delivering services such as:
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CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert online consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of computer technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
BSD
SGI/Irix
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
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Help Desk Call Center Support
Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to handle the unique requirements of your corporation, or providing temporary online staff to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Dayton Ohio instant assistance from an effective network service group with years of background offering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a solid contributor to company efficiency, and Progent's intent is to solve instead of just document technical issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Dayton Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By anticipating emerging issues before they evolve into downtime, system monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a variety of platforms.
How Your Dayton Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Dayton Ohio, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help whenever your business requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Dayton organization deals with a local freelance consultant or employs a full time organization that know how to handle day-to-day network problems, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system crises or especially tough integration projects.
Advantages of Progent's IT Support for Offices in Dayton Ohio
Progent's remote IT consulting services allow your Dayton company to have the benefits of timely, expert network support without the expense of managing an in-house IT staff. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most offices in Dayton Ohio, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and economical way to augment your regular resources and to transfer useful knowledge to increase your ability to deal with downstream problems locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies often rely on independent freelance service providers. While independent service people have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system stays up and running.
- Build a Scalable Basis for Seamless Growth
Organizations typically start with an IT system created on a modest budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a situation where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.