Immediate Online Support for Dayton Ohio Computer Systems
Fast Phone Support for Dayton SystemsFor companies in Dayton Ohio, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the real-world background and have access to the advanced technology required to solve the majority of information system problems rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where fast repairs somehow end up as major bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that allow the highest level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to link to your environment without violating corporate security.

Progent's proven technical support database application keeps thorough documentation describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help rendered to each Progent client by every engineer. This archive of problems and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with the best solutions promptly.

Remote technical support services offered by Progent to businesses in Dayton Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk application software to meet the particular needs of your business, or adding temporary phone support staff to supplement your existing Call Center resources to handle demanding events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Dayton Ohio fast contact with an effective technical support group with years of experience offering telephone-based consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to solve rather than just annotate technical problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Dayton Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive and automated. By anticipating looming issues before they grow into crashes, system monitoring can ward off inconvenient and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of operating systems.
How Your Dayton Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Dayton Ohio, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the instant your business needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Dayton office deals with a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.

Details of Progent's Online Network Support for Dayton Ohio
Progent's online support, Internet-based repair, network security consulting, and network management services offer offices in Dayton Ohio unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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    Progent provides nationwide online phone support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems include a combination of Mac and Microsoft technology. Progent's engineers offer Apple macOS and OS X users a range of services such as desktop assistance, upgrading to the latest version of macOS from legacy versions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help offers maximum leverage for your information technology budget by protecting user productivity and shortening the time charged for computer repair services. Sophisticated remote access technology and experienced service specialists and consultants combine to enable Progent to solve most network issues without squandering time and expense by going to your site. In most of cases your network problems can be dealt with over the phone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP certified security professionals to assist with the most difficult system problems.

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