Fast and Affordable Online Troubleshooting for Dayton Ohio Computer Systems
Fast Online Support for Dayton NetworksFor companies located in Dayton Ohio, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value because they possess the real-world background and are equipped with the sophisticated technology required to solve most information system issues quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to access your network remotely without breaching network security.

Progent's proven service database system keeps thorough records of all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of support rendered to each Progent customer by any engineer. This history of problems and fixes is organized as a quickly searchable support database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' in-house engineering staff so Progent's online service experts are able to come up with the best solutions promptly.

Online technical services available from Progent to clients in Dayton Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to handle the unique requirements of your corporation, or providing temporary online staff to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced network professionals provides your workers in Dayton Ohio instant assistance from an effective network service group with years of background offering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a solid contributor to company efficiency, and Progent's intent is to solve instead of just document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Dayton Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By anticipating emerging issues before they evolve into downtime, system monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a variety of platforms.
How Your Dayton Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Dayton Ohio, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help whenever your business requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Dayton organization deals with a local freelance consultant or employs a full time organization that know how to handle day-to-day network problems, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system crises or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Dayton Ohio
Progent's remote IT consulting services allow your Dayton company to have the benefits of timely, expert network support without the expense of managing an in-house IT staff. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Dayton Ohio, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and economical way to augment your regular resources and to transfer useful knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance service providers. While independent service people have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's Test and Training Lab located at the QTS Colocation Center can be used for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and tuning performance, planning or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent clients without sufficient in-house resources to assemble proper test systems, the lab reduces capital costs and technical risk while keeping vital IT projects on schedule.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support services ranging from on-demand architecture review or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These enhancements affect key facets of IT like manageability, availability, compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.

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    Progent can help your company to create, deploy and debug a backup solution based on MSP360 technology. MSP360 enables file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and allows businesses to create a backup ecosystem with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss resulting from human mistakes, system glitches, malicious users, and malware assaults such as ransomware. For details, visit ProSight Data Protection Services 360 Backup services.

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    SQL Server 2005 offers indispensable, familiar tools to computer professionals and network users, reducing the difficulty of creating, deploying, administering, and using enterprise information and analytical applications in environments ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and broad knowledge in designing and deploying information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Cisco Cisco Unified Communications Manager, formerly branded CallManager, is the foundation of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified CM Express offer a borderless IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable remote and on-premises expertise to help organizations of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add maximum business value. Progent's consultants can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE support, creating UCS server clustering solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

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    Progent can provide the support of a certified VMware VCDX consultant to help your organization design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

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    Progents National Support Center provides nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support professionals provide phone support and remote direct network connection to isolate and resolve technical problems quickly and affordably. The breadth of IT expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the toughest network issues to competent experts as needed.

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    Progent's Cisco-authorized network engineers can show you how to build an affordable, fault tolerant Internet connection architecture that can achieve non-stop Internet access through a broad array of fault tolerant Internet access technologies including non-stop BGP, transparent fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert engineers to show you how to utilize the most current technology for fault tolerant Internet connections to implement a cost-effective, completely redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet availability.

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    Progent's ProSight portfolio of managed IT services are intended to provide organizations who have small in-house network administration and support staffs with low-cost access to enterprise-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include fixed network management expenses, automation of common administrative tasks, continual absorption of the latest information technology, smooth transition from older systems to current solutions, improved fit between computer technology with strategic goals, guidance from veteran network consultants, and freeing up management to concentrate on business instead of ever-changing computer technology.

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of critical processes in order to bring products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with more than two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent's Cisco Catalyst Wi-Fi 6 Access Point experts offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.

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    Progent can assist your business to evaluate the wealth of subscription options available with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid networks that transparently integrate local and cloud-based products and services.

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    Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management team, develop an enterprise-wide security plan, automate network administration, assist with application development, and build and test a DR/BC plan.

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    Progent offers national online phone support and troubleshooting services for companies who run Apple macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows products. Progent's experts offer Apple macOS and OS X clients a range of IT services such as desktop support, migration to the most recent version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online network consulting provides optimum return for your IT dollar by extending client productivity and limiting the hours charged for network analysis and repair. Advanced remote access tools and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by going to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to assist with the most difficult network problems.

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    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.

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    If you have a company IT system with 10 to 50 network users, Progent's IT outsourcing services free your company from over-reliance on an individual freelance consultant while giving you affordable and reliable access to high-quality technical support. By delivering network consulting service when you need it, offering advanced knowledge for critical applications, offering value-added support such as 24x7 network monitoring, and charging only for services you use, Progent offers you an economical way for optimizing the business value of your small office network. Progent is the smart way for small organizations to create and support a reliable and safe information system and to benefit from quick access to the skilled consulting ordinarily available only to enterprises who can support a sizeable in-house IT organization.

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