Fast and Affordable Online Support for Dayton Ohio Computer Networks
For companies located in Dayton Ohio, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the advanced technology necessary to solve most information system problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which permit the highest level of efficiency for remote technical support and repair for computer systems of all sizes. Progent's Technical Response Center can interface to your company's network without breaching network security.
Progent's sophisticated customer support reporting system keeps thorough histories of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services delivered to every client by any engineer. This history of problems and solutions is organized as a conveniently retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions in the least time.
Remote support services available from Progent to companies in Dayton Ohio include:
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Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide variety of platform support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most stubborn challenges occurring in network planning, installation, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value because their depth of experience enables them to solve problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your environment using advanced remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses to locate and isolate infected devices and guard undamaged assets from being penetrated. If your Dayton system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Dayton organization to rebuild a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity experts have the wide selection of knowledge necessary to rebuild all critical components of a targeted network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational continuity experts.
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CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a range of security solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly after a damaging penetration. Security support services offered by Progent cover comprehensive information security and compliance analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance analyzing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT management staff and your assigned Progent technical consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity via a unit that only you possess and that uses a separate network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Help Desk Service offers a seamless extension of your core support group. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your core network support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to expand or reduce your share of technical support work as circumstances demand. Progent provides startup installation and provisioning of the professional services PSA software plus workflow documentation, validation and training.
For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
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Call Center Support
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of seasoned information technology professionals offers your workers in Dayton Ohio rapid contact with an effective network service resource with substantial background providing telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major enabler of company success, and Progent's target is to fix instead of just report network issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Dayton Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.
How Your Dayton Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Dayton Ohio, Progent's online network support specialists are ready to deliver effective and economical IT support whenever your company has to have it. More than 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Dayton business deals with a regular freelance support technician or employs an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to address sudden system emergencies or especially complicated integration problems.
Features of Progent's Online Computer Services for Dayton Ohio
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer companies in Dayton Ohio unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Dayton Ohio and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online support and imposes no ongoing retainer for support services provided during normal business hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide help from authorized specialists with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the unique needs of your company.
- State of the Art Remote Access Software
Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive onsite service call. Effective remote connectivity tools and expert technicians together enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated system tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.