Immediate Remote Help for Dayton Ohio IT Networks
For organizations in Dayton Ohio, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since service calls use up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes that promote the highest level of efficiency for online help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your environment remotely without breaching system security.
Progent's sophisticated technical support reporting system stores extensive documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and solutions is stored as a readily accessible support knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at the best resolutions promptly.
Online support services provided by Progent to businesses in Dayton Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide variety of technology support services including Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can handle the most complex problems surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your network via state-of-the-art on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to clean up rapidly following a damaging breach. Security support services offered by Progent cover in depth network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad range of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files, applications, images, and VMs. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A broad selection of devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Dayton Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center application software to address the unique needs of your business, or providing temporary phone support personnel to supplement your existing Call Center resources to deal with demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Dayton Ohio immediate assistance from a reliable network service resource with extensive experience delivering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major driver of company success, and Progent's target is to solve and not just track network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. For additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Dayton Ohio online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your business so that your network maintenance is proactive and automated. By exposing emerging problems before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Dayton Ohio, Progent's phone-based computer support engineers can provide professional and economical IT support whenever your organization needs it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Dayton business works with a regular freelance support technician or employs a full time organization that know how to deal with common computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve sudden system crises or especially challenging integration projects.
Benefits of Progent's Network Help for Organizations in Dayton Ohio
Progent's online IT consulting services enable your Dayton organization to realize the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your local support resources
With most organizations in Dayton Ohio, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, IT crises may strike when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call service professionals give you a convenient, quick, and budget-friendly solution to supplement your regular help and to convey useful information to improve your capability to resolve future issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants have less overhead than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your network grows, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your network is always up and running.
- Build a Solid Basis for Smooth Expansion
Organizations typically start with an information architecture created on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These badly designed systems require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller businesses need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business success and improving efficiency. Businesses do not need a computer consultant who is trying to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.