Fast and Affordable Online Support for Dayton Ohio Computer Networks
Fast Remote Support for Dayton NetworksFor companies located in Dayton Ohio, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the advanced technology necessary to solve most information system problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which permit the highest level of efficiency for remote technical support and repair for computer systems of all sizes. Progent's Technical Response Center can interface to your company's network without breaching network security.

Progent's sophisticated customer support reporting system keeps thorough histories of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services delivered to every client by any engineer. This history of problems and solutions is organized as a conveniently retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions in the least time.

Remote support services available from Progent to companies in Dayton Ohio include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT management staff and your assigned Progent technical consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity via a unit that only you possess and that uses a separate network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your core support group. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your core network support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to expand or reduce your share of technical support work as circumstances demand. Progent provides startup installation and provisioning of the professional services PSA software plus workflow documentation, validation and training. For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals offers your workers in Dayton Ohio rapid contact with an effective network service resource with substantial background providing telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major enabler of company success, and Progent's target is to fix instead of just report network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Dayton Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.
How Your Dayton Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Dayton Ohio, Progent's online network support specialists are ready to deliver effective and economical IT support whenever your company has to have it. More than 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Dayton business deals with a regular freelance support technician or employs an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to address sudden system emergencies or especially complicated integration problems.

Features of Progent's Online Computer Services for Dayton Ohio
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer companies in Dayton Ohio unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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