Immediate Online Help for Dayton Ohio Computer Networks
Urgent Remote Support for Dayton SystemsFor businesses in Dayton Ohio, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve the majority of network issues quickly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from situations where quick solutions manage to turn into substantial bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes which allow the highest level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's system without compromising corporate security.

Progent's powerful customer support reporting application keeps detailed records describing all service that Progent's clients have received. Progent's team consultants have the benefit of the records of all help provided to every customer by any engineer. This archive of trouble tickets and repairs is stored as a readily searchable proprietary database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can come up with optimal resolutions quickly.

Remote technical services provided by Progent to customers in Dayton Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are requested to confirm your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting tools created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Dayton Ohio rapid communication with a reliable network service resource with years of background delivering phone help and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a major enabler of business productivity, and Progent's intent is to solve instead of merely report IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team provides remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Dayton Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating looming issues before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a variety of platforms.
How Your Dayton Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Dayton Ohio, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support whenever your organization requires it. More than two decades of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Dayton company deals with a local freelance support technician or employs a full time organization that can handle common network issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to solve sudden system emergencies or especially challenging integration projects.

Details of Progent's Online Computer Services for Dayton Ohio
Progent's phone help, remote repair, system security expertise, and network management services offer businesses in Dayton Ohio the greatest leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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    Progent has two decades of experience helping small and medium-size businesses to design, deploy, optimize, administer, and troubleshoot IT networks that incorporate a remote workforce.

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