Immediate Online Troubleshooting for Dayton Ohio Networks
For companies located in Dayton Ohio, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into large bills. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested processes which promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your computer system without compromising network security.
Progent's sophisticated technical support reporting application maintains detailed histories of all support that Progent's customers have received. Progent's authorized consultants have access to the records of support delivered to every Progent customer by any Progent consultant. This history of anomalies and fixes is stored as a quickly retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists can find optimal solutions promptly.
Online support services provided by Progent to companies in Dayton Ohio include:
Certified Windows Support
Progent's Microsoft-premier online support professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve even the most stubborn challenges surrounding network planning, installation, management, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience enables them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via advanced remote support tools to provide quick, secure, and affordable diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly following a serious penetration. Security services available from Progent include: in depth data security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Dayton Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk staff of veteran network professionals provides your workers in Dayton Ohio rapid contact with an effective technical support resource with years of background delivering phone support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant enabler of company success, and Progent's goal is to resolve instead of merely track technical problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers remote advanced consulting support and education in special application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Dayton Ohio remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By exposing emerging issues before they expand into crashes, proactive monitoring can head off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple operating systems.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Dayton Ohio, Progent's online network support engineers can deliver expert and affordable IT support the moment your company requires it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Dayton company works with a local independent consultant or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to solve sudden network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Offices in Dayton Ohio
Progent's online support services enable your Dayton company to enjoy the benefits of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
With most companies in Dayton Ohio, nearby computer support providers, whether represented by independent consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online support professionals give you a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your ability to deal with downstream problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. While independent service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.
- Create a Scalable Basis for Smooth Growth
Organizations typically begin with an information system implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet current business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The practice of detailing and organizing service records allows more effective support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.