Fast Online Help for Dayton Computer Systems
Fast Phone Consulting for Dayton NetworksFor organizations in Dayton or anywhere in the state of Ohio, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since solutions use up fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-tested processes that promote the maximum level of efficiency for online consulting and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's computer system without breaching corporate security.

Progent's advanced technical support reporting application stores detailed histories describing the service that Progent's customers have received. Progent's team service personnel have access to the specifics of assistance delivered to every client by any Progent engineer. This database of problems and responses is structured as a readily exploitable support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting experts can find the best solutions promptly.

Remote services offered by Progent to companies in Dayton and anywhere in the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your established one, selecting or enhancing Help Desk Call Center software products to meet the particular demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk team during unusually busy situations such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned network consultants provides your workers in Dayton or anywhere in the state of Ohio rapid contact with an effective technical support resource with extensive experience delivering phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a major enabler of company efficiency, and Progent's aim is to solve instead of just track network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting expertise and education in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Dayton, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By spotting potential problems before they result in full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a mix of operating systems.
How Your Dayton Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Dayton or anywhere in the state of Ohio, Progent's phone-based network support specialists can provide expert and affordable system help the instant your organization needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Dayton organization deals with a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer issues, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to fix unexpected network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Dayton
Progent's online technical help services allow your Dayton organization to have the benefits of immediate, expert IT support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Dayton or anywhere in Ohio, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical technical issues. However, major troubles sometimes occur when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service professionals offer an easy, fast, and affordable way to augment your local help and to transfer valuable information to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices commonly depend on individual freelance service providers. While freelance service people have less overhead than larger support companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such badly built environments require proper assessment, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses require advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is attempting to resell a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.