Urgent Phone Technical Support for Dayton Ohio UNIX or Linux SystemsFor small businesses located in Dayton Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. This reduces direct costs since solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes manage to end up as big invoices. Progent's skill at solving technical issues quickly translates into your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven processes which allow the highest degree of efficiency for online consulting and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your environment remotely without violating corporate security.

Progent's advanced technical support database system keeps thorough histories of all support that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance provided to each Progent client by every Progent engineer. This history of anomalies and responses is structured as a quickly searchable internal knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can arrive at the best resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Dayton Ohio or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's remote technical support engineers offer credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to manage virtually any crisis likely to occur in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support companies with mixed-OS networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support available from Progent to small businesses in Dayton include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Dayton OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn problems associated with network design, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can receive immediate help for complex network infrastructure issues that are hurting business productivity but are beyond the comfort zone of your local computer maintenance resources. Progent's CCIE consultants can interface to your computer system using state-of-the-art on-line support tools in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Dayton OhioProgent's Microsoft-expert online service professionals offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified Network Security Professionals for Dayton OhioProgent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security support services offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the money or time to support an internal Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progent's shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center software products to address the unique needs of your corporation, or providing occasional online staff to supplement your existing Help Desk Call Center resources to handle high-demand scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Dayton Ohio quick contact with a dependable technical support resource with years of experience delivering phone consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a significant contributor to business performance, and Progent's target is to resolve and not simply annotate technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Excel. For more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative elements of Macintosh systems by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in Dayton Ohio remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause crashes, proactive monitoring can ward off disruptive and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a mix of platforms.

How Your Dayton Ohio Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services




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