For small and midsize companies in Dayton Ohio, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional leverage because they have the real-world background and the sophisticated tools to solve the majority of information system problems quickly. This reduces immediate costs because service calls require a smaller number of chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at solving problems efficiently translates into your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized tools and field-tested processes which allow the highest level of effectiveness for remote technical support and repair for small and midsize business information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to connect to your environment without compromising network security.
Progent's proprietary service reporting system includes extensive documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to every customer by every Progent consultant. This history of trouble tickets and resolutions is organized as an easily retrievable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Dayton Ohio or to find out additional information about Progent's phone support programs, contact Progent at
Remote Support Services Available from Progent
Progent's phone-based consulting engineers possess certified skills in an extensive set of disciplines. This broad scope of capability enables Progent's consultants to resolve almost any problem that may occur in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to companies in Dayton include:
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Progent in addition can deliver a wide array of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk software products to address the special needs of your company, or providing temporary online staff to reinforce your internal Help Desk team to deal with high-demand events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network consultants gives your customers in Dayton Ohio immediate access to a reliable support group with substantial experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's policy is to solve and not merely document technical issues.
Progent's Apple Mac consultants can promote the artistic aspect of Apple Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Dayton Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, system monitoring can head off inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |