UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for

For small companies located in Dayton Ohio, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's penchant for handling problems efficiently translates into your business saving money.

Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes that allow the maximum level of efficiency for online engineering help and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to access your computer system without breaching system security.

Progent's sophisticated customer support reporting application keeps extensive histories for the service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every Progent client by any Progent consultant. This database of problems and responses is stored as a quickly accessible internal database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Dayton Ohio or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote support professionals offer credentials in a comprehensive set of technologies. This wide range of capability permits Progent's engineers to address practically any problem likely to crop up in a small company network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To support companies with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support services Offered by Progent to clients in Dayton include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates a person's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable problems encountered in network planning, integration, management, security, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their deep expertise allows them to fix the most difficult problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make CCIEs available to help small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent support for severe network problems that are impacting worker efficiency but are not within the scope of your local IT support personnel. Progent's CCIE engineers can communicate with your network by means of sophisticated remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote support professionals can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition offers a wide range of remote desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate quickly after a damaging penetration. Security services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile access; securing your email system from spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Help Desk Services
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who don't have the resources to build and maintain an internal Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your current organization, identifying or enhancing Call Center application software to meet the unique requirements of your company, or providing occasional phone support personnel to supplement your existing Help Desk Call Center group during unusually busy scenarios such as software transitions, mass updates, or rolling out brand new business software.

  Progent's Help Desk staff of veteran network consultants offers your workers in Dayton Ohio rapid assistance from an effective support resource with years of experience delivering phone support and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's aim is to resolve instead of just annotate technical issues.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Office Excel. To read additional information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac consultants can promote the artistic aspect of Mac environments by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or setting up an audio/video production studio.

  Online Network Monitoring Support
  Progent can provide businesses in Dayton Ohio online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By detecting emerging problems before they cause crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by multiple OS platforms.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.