UNIX and Linux Online Support Services for

For small companies located in Dayton Ohio, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused management.

Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where quick solutions somehow turn into major invoices. Progent's skill at solving problems quickly translates into your company conserving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that promote the maximum level of efficiency for online help and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without breaching system security.

Progent's proprietary technical support database application maintains thorough documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the details of all help delivered to every customer by any Progent consultant. This history of problems and solutions is organized as a readily retrievable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best solutions promptly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Dayton Ohio or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online support professionals offer credentials in an extensive array of disciplines. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis that may occur in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Online technical services Offered by Progent to clients in Dayton include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server consolidation and easy management, and migration from legacy systems to the latest Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the highest recognition for network engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve the most complex issues encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value since their deep expertise enables them to solve even the most difficult problems quickly. In typical instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get timely support for severe network issues that are impacting business efficiency but are not within the scope of your ordinary network service resources. Progent's CCIE consultants can communicate with your computer system by means of the latest remote support technology in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.

• Certified MS Windows Expertise
  Progent's Microsoft-expert online service engineers can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full array of remote desktop support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's accredited CISSP and ISSAP network security engineers can provide a range of security services to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a serious penetration. Security solutions available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile communication; defending your email system against spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support services to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the money or time to support an internal Help Desk but who need fast access to an effective Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Call Center consulting services can guide you in establishing an effective new Call Center or improving your established one, evaluating or enhancing Help Desk application software to handle the particular demands of your corporation, or providing temporary phone support staff to supplement your internal Help Desk resources to handle unusually busy situations such as software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Dayton Ohio immediate communication with a dependable technical support group with years of background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's goal is to solve instead of merely track network problems.

• Applications Support: Education, Programming, and Integration
  Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac environments by offering phone-based help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or building an audio/video post production facility.

  Remote Network Monitoring Support
  Progent can provide businesses in Dayton Ohio remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive rather than reactive. By spotting looming issues before they evolve into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of OS platforms.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.