For small and midsize companies in Dayton Ohio, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional leverage because they have the real-world background and the sophisticated tools to solve the majority of information system problems quickly. This reduces immediate costs because service calls require a smaller number of chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at solving problems efficiently translates into your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized tools and field-tested processes which allow the highest level of effectiveness for remote technical support and repair for small and midsize business information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to connect to your environment without compromising network security.
Progent's proprietary service reporting system includes extensive documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to every customer by every Progent consultant. This history of trouble tickets and resolutions is organized as an easily retrievable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Dayton Ohio or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based consulting engineers possess certified skills in an extensive set of disciplines. This broad scope of capability enables Progent's consultants to resolve almost any problem that may occur in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to companies in Dayton include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and validates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most complex problems occurring in network infrastructure design, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to fix even the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few support providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive urgent support for complex network issues that are impacting business efficiency but are outside the comfort zone of your ordinary computer service personnel. Progent's CCIE consultants can connect to your computer system using state-of-the-art on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.
Certified Windows Support
Progent's Microsoft-expert online service professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business migration support, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly following a serious penetration. Security consulting services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Dayton Ohio Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to support an in-house Help Desk but who require quick access to a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk software products to address the special needs of your company, or providing temporary online staff to reinforce your internal Help Desk team to deal with high-demand events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network consultants gives your customers in Dayton Ohio immediate access to a reliable support group with substantial experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's policy is to solve and not merely document technical issues.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based professional engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Word, and Excel. To find out more information about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the artistic aspect of Apple Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Dayton Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, system monitoring can head off inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services