For small businesses in Dayton Ohio, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. This reduces immediate costs since service calls take up fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for solving technical issues efficiently results in your business saving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which allow the maximum degree of efficiency for online consulting and repair for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's proprietary service database system maintains extensive histories for all service that Progent's customers have received. Progent's authorized engineers have access to the details of assistance delivered to each Progent client by every engineer. This database of trouble tickets and fixes is organized as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to additional massive technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts can find the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Dayton Ohio or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical support engineers have credentials in a comprehensive array of products and technologies. This broad range of capability permits Progent's engineers to resolve practically any emergency likely to take place in a small business information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help clients with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to small businesses in Dayton include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide array of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues encountered in network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs offer exceptional value since their deep expertise enables them to find solutions for the most complex problems rapidly. In many cases, less experienced consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure issues that are lowering business productivity but are outside the experience of your ordinary network maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art on-line support technology in order to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate quickly following a serious breach. Security services available from Progent cover thorough security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of world-class online consulting experts for special projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Dayton Ohio Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are designed for small businesses who lack the money or time to support an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can support you in building an efficient new Help Desk or enhancing your established organization, selecting or customizing Help Desk application software to address the special requirements of your business, or adding temporary phone support personnel to reinforce your internal Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Call Center team of veteran network experts offers your workers in Dayton Ohio immediate access to a dependable network service group with years of background providing telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a solid driver of company success, and Progent's policy is to resolve and not just track IT problems.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative facets of Apple Mac systems by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Dayton Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT support is proactive rather than reactive. By anticipating looming issues before they grow into network outages, proactive monitoring can ward off disruptive and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by multiple operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services