UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for

For small and midsize companies in Dayton Ohio, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's remote support engineers offer excellent value because they have the real-world background and the sophisticated technology to solve most network issues quickly. This reduces immediate costs because solutions require a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick repairs manage to end up as big tabs. Progent's skill at dealing with technical issues quickly translates into your business spending less money.

Progent's Remote Support Technologies
Over the years, Progent has refined an array of optimized tools and proven methodologies which permit the highest level of effectiveness for remote technical support and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to interface to your environment remotely without violating corporate security.

Progent's sophisticated technical support database application includes thorough records for all support that Progent's customers have been provided. Progent's team service personnel have access to the history of support provided to every Progent client by every consultant. This database of trouble tickets and solutions is stored as a conveniently searchable support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists are able to come up with optimal solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Dayton Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in a comprehensive array of technologies. This broad range of IT skills enables Progent's engineers to address practically any crisis that may crop up in a small company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help companies with mixed-OS environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based services available from Progent to clients in Dayton include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a person's networking skills at the master level. Cisco CCIEs know how to handle the most difficult issues surrounding network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent value since their depth of experience enables them to find solutions for the most difficult problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely assistance for serious network issues that are crippling business productivity but are not within the scope of your local computer support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated on-line support tools to provide fast, safe, and economical diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified remote support professionals offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of remote PC desktop services such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's accredited CISSP and ISSAP security engineers offer a variety of security services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a damaging breach. Security services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; building secure techniques for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Services
  Progent's Help Desk service options for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the money or time to create an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

  Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Call Center software to address the particular requirements of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk resources to deal with unusually busy situations such as software migrations, mass updates, or rolling out new business software.

  Progent's Call Center staff of seasoned information technology professionals offers your computer users in Dayton Ohio fast assistance from a large technical support resource with substantial experience offering telephone-based consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial contributor to business productivity, and Progent's goal is to solve and not just annotate IT problems.

• Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Team provides phone-based professional consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and MS Excel. For more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac consultants can promote the artistic elements of Mac environments by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or establishing an audio/video production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Dayton Ohio remote network and server monitoring support powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting possible issues before they result in full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.