For small businesses in Dayton Ohio, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve most network issues quickly. This lowers immediate costs because solutions take up a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to access your computer system remotely without compromising network security.
Progent's proprietary service database application maintains comprehensive records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of all help delivered to each customer by any engineer. This archive of trouble tickets and responses is stored as an easily searchable proprietary database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can come up with the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Dayton Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers have advanced credentials in a comprehensive array of disciplines. This breadth of technical skills permits Progent's consultants to resolve practically any crisis likely to take place in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to companies with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to clients in Dayton include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can handle the most stubborn challenges associated with network design, integration, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their deep experience enables them to resolve even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive timely help for severe network issues that are impacting business productivity but are outside the scope of your regular computer maintenance resources. Progent's CCIE engineers can connect to your environment by means of sophisticated remote support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-premier online support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a variety of security services to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up rapidly following a serious penetration. Security consulting services available from Progent include: thorough security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently request. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Dayton Ohio Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the money or time to support an in-house Help Desk but who need fast communication with an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Dayton Ohio rapid access to a dependable support group with years of background providing telephone-based consulting and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's intent is to resolve and not simply report IT problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online professional consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information on Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac systems by delivering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Dayton Ohio remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network support is proactive and automated. By spotting looming issues before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services