For small businesses located in Dayton Ohio, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage because they have the practical background and the advanced tools to resolve most information system issues rapidly. Efficient support lowers immediate costs because solutions take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow turn into large invoices. Progent's skill at disposing of problems quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for small company information systems. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to access your network remotely without compromising corporate security.
Progent's sophisticated service database application keeps thorough records for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services delivered to each Progent customer by every engineer. This history of trouble tickets and fixes is organized as an easily retrievable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Dayton Ohio or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's remote network support experts offer certified skills in an extensive array of products and technologies. This broad scope of capability allows Progent's consultants to address practically any crisis likely to crop up in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support provided by Progent to small businesses in Dayton include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems surrounding network design, integration, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their deep experience allows them to solve the most difficult problems quickly. In typical cases, less experienced engineers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent help for complex network issues that are hurting worker efficiency but are outside the comfort zone of your local computer maintenance personnel. Progent's CCIE engineers can connect to your network via sophisticated remote support technology in order to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and ISSAP security consultants can provide a range of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Dayton Ohio Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the budget to assemble and manage an internal Help Desk but who need fast communication with a reliable Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your established organization, evaluating or enhancing Call Center software to meet the particular demands of your company, or providing occasional phone support staff to reinforce your in-house Help Desk resources to handle unusually busy scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants gives your customers in Dayton Ohio quick communication with a reliable support resource with years of background delivering phone help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's aim is to fix and not just annotate network issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides remote professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative components of Mac systems by offering remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Dayton Ohio remote computer system monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they evolve into crashes, automated monitoring can avoid stressful and costly service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support multiple OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services