UNIX and Linux Remote Technical Support for

For small businesses located in Dayton Ohio, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues quickly. This lowers immediate costs because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow turn into major bills. Progent's penchant for dealing with technical issues quickly results in your business saving money.

Progent's Online Support Tools
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system without violating system security.

Progent's sophisticated customer support reporting application includes detailed records of all service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help delivered to each Progent client by every Progent consultant. This archive of problems and solutions is stored as a quickly exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts can come up with optimal solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Dayton Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's online technical service engineers have credentials in an extensive set of products and technologies. This broad range of IT skills enables Progent's engineers to handle practically any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To help customers with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based support Offered by Progent to companies in Dayton include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the top recognition for network engineers, and validates a consultant's networking skills at the expert level. CCIEs know how to resolve the most intractable issues surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an excellent value since their depth of expertise enables them to fix even the most complex problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get urgent assistance for severe network problems that are lowering business productivity but are not within the experience of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment using state-of-the-art remote troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified online support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of remote desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Premier Network Security Professionals
  Progent's certified CISM and CISSP security consultants can provide a range of security services to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help you to clean up quickly following a serious breach. Security support services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the resources to support an in-house Call Center but who need fast response from a dependable Help Desk with proficient phone support as well as the available expertise to escalate complex tasks to advanced consultants.

  Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to handle the unique demands of your company, or providing occasional online staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, major updates, or installing brand new applications.

  Progent's Call Center team of experienced information technology consultants provides your workers in Dayton Ohio instant contact with a dependable network service resource with substantial background providing telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's policy is to fix and not merely annotate technical problems.

• Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Group can supply remote professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac professionals can support the creative elements of Macintosh computing by providing remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or establishing an audio/video post production studio.

  Remote Network Monitoring Services
  Progent offers businesses in Dayton Ohio online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.