For small companies in Dayton Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer excellent value due to the fact that they have the practical background and the sophisticated tools to resolve most network problems rapidly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you receive. Unlike typical remote support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor repairs somehow end up as major invoices. Progent's penchant for handling problems quickly results in your company spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that ensure the maximum level of efficiency for remote help and repair for small and midsize company IT networks. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's environment without compromising system security.
Progent's proprietary customer support database system stores comprehensive records of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of assistance delivered to every customer by any consultant. This history of issues and repairs is organized as a readily retrievable support database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Dayton Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical support engineers offer advanced credentials in a comprehensive set of technologies. This wide range of technical skills allows Progent's engineers to resolve virtually any crisis that may crop up in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with multi-platform environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to customers in Dayton include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad array of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates a person's technical skills at the master level. CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, installation, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for severe network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated remote support tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a damaging breach. Security services offered by Progent include: thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Dayton Ohio Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require quick access to a dependable Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established organization, identifying or customizing Call Center application software to address the special requirements of your company, or adding occasional phone support personnel to work with your internal Help Desk team to deal with unusually busy events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants provides your workers in Dayton Ohio rapid assistance from a large network service group with years of experience offering phone consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a solid driver of business performance, and Progent's intent is to fix rather than merely track technical problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, MS Project, MS Word, and Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the artistic elements of Mac computing by delivering remote consulting support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Dayton Ohio remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent for your business so that your IT support is proactive and automated. By spotting possible problems before they cause network outages, automated monitoring can head off inconvenient and expensive service failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks based on multiple OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services