UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for

For small companies in Dayton Ohio, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity planning.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at solving technical issues quickly results in your company conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which permit the maximum level of efficiency for online engineering help and repair for small business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to link to your company's environment remotely without violating corporate security.

Progent's proprietary technical support reporting application maintains thorough records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support delivered to every client by every Progent engineer. This history of problems and responses is stored as a conveniently exploitable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists are able to find the best solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Dayton Ohio or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online consulting experts have advanced credentials in an extensive set of technologies. This broad range of capability allows Progent's engineers to resolve almost any problem that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online technical support services available from Progent to clients in Dayton include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the top accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. CCIEs know how to deal with the most intractable issues surrounding network infrastructure design, deployment, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value because their broad expertise permits them to resolve even the most complex problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate assistance for complex network problems that are crippling worker productivity but are outside the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment using sophisticated on-line support technology to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Certified Windows Experts
  Progent's Microsoft-expert online service experts can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of remote desktop support such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's certified CISM and CISSP security consultants can provide a range of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; building safe techniques for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.

• Call Center Services
  Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the budget to create an in-house Call Center but who need fast access to an effective Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk consulting support can aid you in building an efficient new Call Center or improving your current organization, evaluating or modifying Call Center application software to handle the special demands of your corporation, or providing temporary phone support staff to work with your existing Help Desk team to handle high-demand scenarios like software transitions, mass upgrades, or rolling out new business software.

  Progent's Help Desk Call Center staff of veteran network experts provides your clients in Dayton Ohio instant assistance from a large technical support resource with years of background offering phone support and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a key contributor to business efficiency, and Progent's policy is to fix and not just track technical issues.

• Business Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Consulting Team offers online professional consulting support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. For more information about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Mac professionals can nurture the creative components of Mac computing by offering remote help services and training in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers businesses in Dayton Ohio online network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible issues before they grow into crashes, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.