For small companies located in Dayton Ohio, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where quick solutions somehow turn into major invoices. Progent's skill at solving problems quickly translates into your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that promote the maximum level of efficiency for online help and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without breaching system security.
Progent's proprietary technical support database application maintains thorough documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the details of all help delivered to every customer by any Progent consultant. This history of problems and solutions is organized as a readily retrievable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Dayton Ohio or to find out additional information about Progent's online support programs, call Progent at
Online Support Services Offered Progent
Progent's online support professionals offer credentials in an extensive array of disciplines. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis that may occur in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to clients in Dayton include:
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Progent in addition can deliver a full array of remote desktop support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in establishing an effective new Call Center or improving your established one, evaluating or enhancing Help Desk application software to handle the particular demands of your corporation, or providing temporary phone support staff to supplement your internal Help Desk resources to handle unusually busy situations such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Dayton Ohio immediate communication with a dependable technical support group with years of background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's goal is to solve instead of merely track network problems.
Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac environments by offering phone-based help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Dayton Ohio remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive rather than reactive. By spotting looming issues before they evolve into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of OS platforms.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |