For small businesses in Dayton Ohio, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve most network issues quickly. This lowers immediate costs because solutions take up a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to access your computer system remotely without compromising network security.
Progent's proprietary service database application maintains comprehensive records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of all help delivered to each customer by any engineer. This archive of trouble tickets and responses is stored as an easily searchable proprietary database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can come up with the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Dayton Ohio or to learn additional information about Progent's online support programs, call Progent at
Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers have advanced credentials in a comprehensive array of disciplines. This breadth of technical skills permits Progent's consultants to resolve practically any crisis likely to take place in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to companies with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to clients in Dayton include:
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Progent in addition offers a full range of online desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Dayton Ohio rapid access to a dependable support group with years of background providing telephone-based consulting and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's intent is to resolve and not simply report IT problems.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac systems by delivering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Dayton Ohio remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network support is proactive and automated. By spotting looming issues before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of platforms.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |