For small and midsize businesses in Dayton Ohio, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, idle employees, and distracted executives.
Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast solutions manage to end up as big bills. Progent's skill at dealing with technical issues efficiently translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of customized technologies and proven methodologies which promote the highest degree of effectiveness for online technical support and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to communicate with your company's network remotely without breaching system security.
Progent's powerful service database application includes detailed histories describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help delivered to every customer by any Progent consultant. This archive of problems and resolutions is organized as an easily retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional vast support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Dayton Ohio or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote support engineers have credentials in a comprehensive array of products and technologies. This wide range of capability allows Progent's engineers to resolve virtually any emergency likely to take place in a small company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support available from Progent to customers in Dayton include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates an individual's technical skills at the master level. CCIEs know how to handle the most stubborn challenges encountered in network design, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to solve the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make CCIEs available to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so you can receive timely help for severe network issues that are lowering business productivity but are outside the scope of your local network maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your network using advanced remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security support services offered by Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; building secure techniques for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often need. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Dayton Ohio Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who lack the budget to support an in-house Help Desk Call Center but who need quick response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk software to handle the particular needs of your corporation, or adding temporary phone support staff to supplement your existing Call Center group to deal with high-demand situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of experienced network experts gives your computer users in Dayton Ohio quick contact with a large support group with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a solid enabler of business success, and Progent's aim is to fix rather than merely annotate IT problems.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To find out more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic facets of Macintosh computing by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Dayton Ohio online network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on multiple platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services