For small businesses located in Dayton Ohio, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues quickly. This lowers immediate costs because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow turn into major bills. Progent's penchant for dealing with technical issues quickly results in your business saving money.
Progent's Online Support Tools
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system without violating system security.
Progent's sophisticated customer support reporting application includes detailed records of all service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help delivered to each Progent client by every Progent consultant. This archive of problems and solutions is stored as a quickly exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts can come up with optimal solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Dayton Ohio or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online technical service engineers have credentials in an extensive set of products and technologies. This broad range of IT skills enables Progent's engineers to handle practically any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To help customers with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to companies in Dayton include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent in addition can deliver a broad range of remote desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to handle the unique demands of your company, or providing occasional online staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, major updates, or installing brand new applications.
Progent's Call Center team of experienced information technology consultants provides your workers in Dayton Ohio instant contact with a dependable network service resource with substantial background providing telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's policy is to fix and not merely annotate technical problems.
Progent's Mac professionals can support the creative elements of Macintosh computing by providing remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Dayton Ohio online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |