Fast Online Troubleshooting for Dayton Ohio IT Networks
For businesses located in Dayton Ohio, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to interface to your computer system without violating system security.
Progent's advanced technical support reporting system maintains detailed histories of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support provided to each client by any Progent consultant. This database of anomalies and resolutions is organized as a readily exploitable internal database that allows Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.
Remote support services available from Progent to businesses in Dayton Ohio include:
Authorized Windows Support
Progent's Microsoft-certified online support professionals can provide computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist your business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can handle even the most complex issues surrounding network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to fix problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via sophisticated on-line support tools to perform efficient, secure, and affordable analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity products by providing services that include:
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recuperate quickly following a damaging penetration. Security support services offered by Progent cover thorough network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Dayton Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced information technology professionals offers your computer users in Dayton Ohio rapid communication with an effective support group with extensive experience offering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to resolve and not just record network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Dayton Ohio remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming trouble spots before they expand into downtime, system monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a mix of operating systems.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Dayton Ohio, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the moment your company requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve network problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Dayton business relies on a local independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the availability or the experience to handle sudden system crises or especially challenging integration problems.
Details of Progent's Remote Network Services for Dayton Ohio
Progent's online support, remote troubleshooting, system security expertise, and system administration services give companies in Dayton Ohio the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Dayton Ohio and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online support and requires no periodic retainer for support services provided during regular business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that align with the special requirements of your company.
- Sophisticated Remote Access Software
Protected remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand an expensive personal visit. Cutting-edge online access tools and expert engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained offices whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical knowledge, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing service records results in more effective support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.