Fast and Affordable Online Help for Dayton Ohio Networks
Immediate Phone Help for Dayton SystemsFor companies located in Dayton Ohio, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest level of efficiency for online consulting and troubleshooting for IT systems of any size. Progent's remote service group can link to your company's network without compromising corporate security.

Progent's sophisticated customer support reporting application stores extensive histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to every client by every engineer. This history of trouble tickets and solutions is organized as a conveniently accessible internal knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.

Remote technical services offered by Progent to companies in Dayton Ohio include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting tools created to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk provides a smooth extension of your in-house support organization. End user interaction with the Help Desk, delivery of technical assistance, escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are resolved by your in-house network support organization, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or reduce your part of IT support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software plus workflow documentation, testing and education. For details about ProSight Shared Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting expertise can support you in creating an effective new Call Center or enhancing your existing organization, evaluating or modifying Call Center software products to address the unique demands of your business, or adding occasional phone support staff to reinforce your internal Call Center resources to deal with demanding situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology professionals offers your clients in Dayton Ohio rapid assistance from a dependable network service group with extensive background providing phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a key driver of business productivity, and Progent's target is to solve rather than merely document IT issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Dayton Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a mix of platforms.
How Your Dayton Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Dayton Ohio, Progent's online network support engineers can deliver professional and cost-effective system help the moment your organization has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Dayton business relies on a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to fix unexpected system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Dayton Ohio
Progent's online network troubleshooting services allow your Dayton company to realize the benefits of immediate, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    With most offices in Dayton Ohio, local network service providers, whether represented by outside consultants or a full-time IT staff, can handle typical network problems. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts provide a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants carry less overhead than larger service firms and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed environments need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical experience, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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