Fast and Affordable Remote Troubleshooting for Dayton Ohio Computer Networks
Urgent Online Support for Dayton SystemsFor businesses located in Dayton Ohio, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct costs since service calls accumulate minimal billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe just for the support that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor repairs manage to end up as big bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven methodologies which allow the maximum degree of efficiency for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to access your company's computer system without breaching network security.

Progent's proven technical support reporting system stores thorough records describing all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help rendered to every customer by every Progent consultant. This history of anomalies and resolutions is structured as a readily searchable support database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Dayton Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow transparent backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting plug-ins designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or enhancing your established one, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk group to handle unusually busy situations such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants provides your workers in Dayton Ohio quick access to a large support group with extensive experience offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major contributor to company performance, and Progent's intent is to solve and not merely annotate technical issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting expertise and education in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more information on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Dayton Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they expand into downtime, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by a combination of platforms.
How Your Dayton Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Dayton Ohio, Progent's online computer support specialists are ready to provide expert and economical system support the moment your organization has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Dayton company deals with a local independent support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to address sudden system crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Dayton Ohio
Progent's remote IT consulting services allow your Dayton company to enjoy the advantages of on-call, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    With most companies in Dayton Ohio, local network support resources, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of network problems. On the other hand, major troubles may spring up when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists offer an easy, quick, and budget-friendly solution to augment your regular resources and to convey useful information to increase your ability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. Although freelance consultants carry less overhead than larger service organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an information system created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the solid foundation to meet current business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical education to navigate through an ever more complicated maze of technology options capable of promoting business growth and enhancing productivity. These companies do not need a network engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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