Fast and Affordable Online Troubleshooting for Dayton Networks
Immediate Remote Support for Dayton NetworksFor organizations located in Dayton or anywhere in Ohio, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which promote the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating system security.

Progent's proven service reporting system maintains comprehensive histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services provided to every client by any Progent consultant. This archive of issues and resolutions is organized as a conveniently exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find the best resolutions promptly.

Online technical support services offered by Progent to companies in Dayton and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or enhancing your established organization, evaluating or customizing Help Desk application software to handle the particular demands of your business, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network professionals gives your computer users in Dayton or anywhere in the state of Ohio rapid access to an effective support resource with substantial experience delivering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to resolve and not merely annotate technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and training in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Dayton, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they grow into crashes, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a mix of OS platforms.
How Your Dayton Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Dayton or anywhere in the state of Ohio, Progent's online network support specialists can provide professional and affordable system help the moment your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Dayton company has a regular freelance consultant or maintains a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Dayton
Progent's remote support services enable your Dayton business to realize the advantages of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most organizations in Dayton and throughout Ohio, local computer support resources, whether made up of freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. However, serious problems may occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's online support professionals give you a convenient, fast, and economical solution to supplement your local help and to convey useful information to improve your ability to handle future issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on individual freelance service providers. Although independent consultants have smaller internal costs than larger service firms and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your company grows, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. These poorly built environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the solid foundation to handle vital business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations need advice and technical training to negotiate an ever more complex maze of technology options capable of accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to sell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.