Fast and Affordable Remote Support for Dayton Ohio Computer Systems
Immediate Phone Consulting for Dayton SystemsFor companies located in Dayton Ohio, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast solutions manage to end up as large invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies which permit the highest degree of effectiveness for remote help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating network security.

Progent's powerful technical support reporting application includes thorough records of the service that Progent's clients have received. Progent's team service personnel have access to the records of services delivered to every customer by every engineer. This archive of trouble tickets and repairs is structured as a quickly retrievable support database that allows Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up additional massive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Online technical services provided by Progent to businesses in Dayton Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology professionals provides your customers in Dayton Ohio rapid contact with an effective network service group with substantial background delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a major enabler of company success, and Progent's goal is to resolve and not just document network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote professional consulting expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Dayton Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they expand into downtime, remote monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a variety of operating systems.
How Your Dayton Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Dayton Ohio, Progent's online computer support engineers are ready to provide expert and cost-effective IT help the instant your business requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Dayton organization relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Dayton Ohio
Progent's remote technical help services allow your Dayton organization to realize the benefits of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Dayton Ohio, nearby network support resources, whether made up of outside consultants or a full-time IT staff, can deal with typical network problems. However, major troubles sometimes strike when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's on-call support specialists offer an easy, quick, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to increase your capability to handle downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. Although independent service people have smaller overhead than larger support organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies typically start with an IT architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly built systems need careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated maze of technology options available for promoting business growth and improving productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of network service, executing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of detailing and archiving support records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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    Small to mid-sized businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progentís Microsoft Premier network support experts. With Progent's affordably priced network service programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small business information systems world-class availability, security, and productivity.

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