Fast and Affordable Remote Support for Dayton Ohio Computer Systems
For organizations located in Dayton Ohio, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online support experts provide exceptional value because they possess the practical background and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote technical support experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick fixes manage to end up as big bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which promote the highest level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to connect to your company's network without violating corporate security.
Progent's powerful service reporting system keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services provided to each Progent client by any engineer. This history of trouble tickets and solutions is organized as an easily searchable support database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting specialists can come up with the best resolutions quickly.
Remote support services provided by Progent to customers in Dayton Ohio include:
Certified Windows Expertise
Progent's Microsoft-premier online support experts offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your business to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates an individual's network technology knowledge at the expert level. CCIEs can deal with the most challenging problems occurring in network planning, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs represent an excellent value because their deep experience permits them to fix problems quickly. In typical instances, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via sophisticated remote support tools to provide fast, safe, and economical analysis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs can provide help for all of Cisco's market leading selection of infrastructure devices by delivering consulting services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to improve the safety of your Windows, macOS and OS X, or Linux network against attacks or assist you to recuperate rapidly following a serious breach. Security services offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide expert remote support to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad array of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Dayton Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network professionals provides your clients in Dayton Ohio rapid access to an efficient network service group with extensive experience providing telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's goal is to resolve rather than simply track technical problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Dayton Ohio online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in downtime, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Dayton Ohio, Progent's online network support engineers can deliver professional and economical IT help the moment your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Dayton office works with a regular freelance support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected network crises or especially complex integration problems.
Advantages of Progent's Network Help for Businesses in Dayton Ohio
Progent's online network troubleshooting services enable your Dayton organization to realize the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most offices in Dayton Ohio, nearby network service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, major troubles can strike when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's online support experts offer a convenient, quick, and economical way to supplement your local help and to convey valuable information to improve your capability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller organizations commonly rely on individual freelance service providers. While independent service people have smaller overhead than larger consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Seamless Growth
Organizations typically start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid repairs often get piled onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These poorly built environments need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business requirements and simplify downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business growth and improving productivity. They hardly need a network consultant who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the forefront of network support, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of detailing and archiving support activity allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.