Immediate Online Help for Dayton Ohio IT Networks
For companies in Dayton Ohio, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online service firms, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-proven processes which promote the highest degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your environment without violating system security.
Progent's sophisticated technical support database system includes detailed records of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help provided to every Progent client by every Progent consultant. This archive of anomalies and fixes is structured as a readily accessible internal knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at optimal resolutions promptly.
Remote technical services offered by Progent to customers in Dayton Ohio include:
Certified Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most challenging challenges associated with network planning, deployment, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your network using state-of-the-art remote support technology in order to perform efficient, secure, and economical analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances by offering consulting services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can help businesses to locate and quarantine breached servers and endpoints and protect undamaged resources from being compromised. If your Dayton system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Dayton company to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security experts have the broad range of skills necessary to reconstruct all critical facets of a targeted system quickly and with little loss of data. To learn more, see Progent's ransomware removal and business continuity services.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly following a serious breach. Security support services offered by Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide spectrum of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow transparent backup and fast recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Dayton Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or enhancing your current one, evaluating or modifying Help Desk Call Center software to meet the special needs of your corporation, or providing temporary online personnel to work with your existing Help Desk group to deal with high-demand situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of veteran information technology consultants provides your clients in Dayton Ohio fast communication with a dependable technical support resource with years of background providing telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's goal is to solve instead of simply report technical problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply online professional engineering expertise and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Dayton Ohio remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they cause downtime, automated monitoring can head off inconvenient and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Dayton Ohio, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system support whenever your business requires it. Over 20 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Dayton company relies on a regular freelance support technician or employs a full time organization that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly complicated integration projects.
Details of Progent's Remote Network Support for Dayton Ohio
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give offices in Dayton Ohio the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Dayton Ohio and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for online support and imposes no monthly retainer for support services provided during regular working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include system integration, Microsoft Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the unique requirements of your company.
- State of the Art Online Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly personal visit. Effective remote access tools and expert technicians together enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoft's powerful server platforms with services such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The discipline of documenting and organizing service records allows more effective service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.