Fast and Affordable Online Help for Dayton Ohio Networks
For companies located in Dayton Ohio, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest level of efficiency for online consulting and troubleshooting for IT systems of any size. Progent's remote service group can link to your company's network without compromising corporate security.
Progent's sophisticated customer support reporting application stores extensive histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to every client by every engineer. This history of trouble tickets and solutions is organized as a conveniently accessible internal knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Remote technical services offered by Progent to companies in Dayton Ohio include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of technology support including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn problems associated with network design, installation, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience enables them to solve problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment via advanced remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs can provide help for all of Cisco's top-selling family of networking appliances by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to locate and isolate infected servers and endpoints and protect undamaged assets from being compromised. If your Dayton network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your Dayton company to restore a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security experts have the wide selection of knowledge required to rebuild all critical facets of a targeted network quickly and with little loss of data. To learn more, visit Progent's ransomware cleanup and business restoration expertise.
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CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to clean up quickly after a serious penetration. Security services offered by Progent include: thorough network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert online consulting services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time reporting tools created to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Shared Call Desk: Outsourced and Co-managed IT Support Desk Services
Progent's Shared Service Desk provides a smooth extension of your in-house support organization. End user interaction with the Help Desk, delivery of technical assistance, escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are resolved by your in-house network support organization, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or reduce your part of IT support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software plus workflow documentation, testing and education.
For details about ProSight Shared Call Desk, visit ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
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Help Desk Call Center Services
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting expertise can support you in creating an effective new Call Center or enhancing your existing organization, evaluating or modifying Call Center software products to address the unique demands of your business, or adding occasional phone support staff to reinforce your internal Call Center resources to deal with demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned information technology professionals offers your clients in Dayton Ohio rapid assistance from a dependable network service group with extensive background providing phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a key driver of business productivity, and Progent's target is to solve rather than merely document IT issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Dayton Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a mix of platforms.
How Your Dayton Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Dayton Ohio, Progent's online network support engineers can deliver professional and cost-effective system help the moment your organization has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Dayton business relies on a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to fix unexpected system emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Organizations in Dayton Ohio
Progent's online network troubleshooting services allow your Dayton company to realize the benefits of immediate, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most offices in Dayton Ohio, local network service providers, whether represented by outside consultants or a full-time IT staff, can handle typical network problems. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts provide a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants carry less overhead than larger service firms and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays up and running.
- Build a Solid Foundation for Smooth Growth
Organizations often start with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed environments need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical experience, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support records results in more effective support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who won't release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.