Fast Online Troubleshooting for Dayton Ohio IT Networks
Urgent Remote Support for Dayton SystemsFor organizations in Dayton Ohio, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve most network issues quickly. This reduces immediate costs since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow turn into big bills. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to link to your company's network without violating network security.

Progent's sophisticated service database application keeps extensive documentation describing the support that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance delivered to each Progent customer by any Progent engineer. This database of problems and solutions is stored as a readily exploitable support database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions quickly.

Online services provided by Progent to clients in Dayton Ohio include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow transparent backup and rapid restoration of important files, applications, images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to address the particular demands of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Dayton Ohio instant access to a large support resource with extensive experience offering phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of company productivity, and Progent's policy is to solve instead of merely track IT problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional engineering support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Dayton Ohio online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager for your business so your network support is proactive and automated. By uncovering possible trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of OS platforms.
How Your Dayton Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Dayton Ohio, Progent's online computer support specialists can provide professional and affordable IT support the moment your organization requires it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Dayton office deals with a regular freelance consultant or maintains a full time organization that know how to deal with typical network issues, Progent's Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to deal with sudden network crises or especially tough integration problems.

Details of Progent's Remote Computer Support for Dayton Ohio
Progent's phone support, remote troubleshooting, network security consulting, and system management services give businesses in Dayton Ohio the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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    MS Communications Server delivers IM and Real Presence in an extensible, enterprise-grade solution featuring enhanced protection, transparent compatibility with popular Microsoft software, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and improved business efficiencies, increased individual productivity, and better IP protection with this simple-to-administer, fault-tolerant IM platform. Successful implementations of Microsoft Office Communications Server call for extensive planning and thought before roll out. Progent's Microsoft-certified professionals can provide the skill needed to deliver all the benefits of Office Communications Server across your whole organization.

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