Delaware Network Support Services
for Small and Midsize Business IT Systems:
Online Consulting and Repair
For small business computer networks located throughout the state of Delaware, Progent's Microsoft and Cisco qualified professionals can provide phone support and remote troubleshooting to resolve your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support databases to troubleshoot and resolve network problems without the high cost and delays associated with on-site technical service dispatches. In case your Delaware company is situated beyond the larger urban areas such as Wilmington, Dover, or Newark, your local computer network support choices may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progent's group of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.
Full Array of Security Help
Progent's CISM, GIAC, and CISA certified security experts can help you to perform complete security audits, recover quickly from compromised security, set up firewalls, configure secure mechanisms for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and develop a corporate-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight family of remote security monitoring services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.
iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to assist your business to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you through specific technical bottlenecks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your information network.
ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, see ProSight Reporting for ticketing and network monitoring applications.
Progent's Consulting, Development and Training Support for Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel consultants can assist you to develop state-of-the-art Excel-based applications or provide one-on-one education in the sophisticated capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's consultants can also assist you to create and maintain a secure, robust IT architecture to host your Excel applications. Progent's SharePoint consultants can show your company how utilize Excel Services to expand the power of Excel by integrating dynamic spreadsheets into management information dashboards and scorecards. Progent's Microsoft Dynamics 365 professionals can show you how to exchange information between Microsoft 365 Excel and other platforms by providing services such as Dynamics GP/Great Plains customization and MS Dynamics 365 Business Central business management software support.
Microsoft Windows Server 2022 Solution Design and Migration Consulting
Windows Server 2022 expands on the technology behind Microsoft Windows Server 2019 and related products to provide enhancements in critical areas that include security in depth, native support in Azure for major Windows Server workloads, unified management for hybrid on-prem and multiple-cloud environments, plus increased availability for Azure-based virtual machines. Progent's certified Windows Server 2022 consultants can help your business to design and carry out a smooth move to Windows Server 2022 using your existing network model or a new on-prem, cloud-centric, or hybrid architecture. Progent's consultants can help your company to evaluate the business benefits of migrating to Microsoft Windows Server 2022 and can help you implement Microsoft Windows Server 2022's innovative technologies such as Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For details, see Windows Server 2022 solution design and integration expertise.
Easy Engagement and Pricing Model
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that increase service. For remote support from Progent during normal business hours, you only get charged for the actual time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent expert is actually on-site working on your issues. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be charged for our consultant's travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available engineer is typically close by to help. Progent can also dispatch onsite technical support to most zip codes in the United States within 24 hours of receiving a service call. Progent's online technical support team has provided help to small businesses in every state (Refer to Progent's nationwide testimonials.)
World-class Cisco Support from Expert CCIE-certified Engineers
Progent offers easy, quick, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this prestigious certification only after intense examination by Cisco. CCIEs are able to resolve even the most complicated issues associated with network design, configuration, repair, and support. Progent’s CCIE experts cooperate closely with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing workarounds or acquiring software updates to correct anomalies. Progent offers quick access to a CCIE by telephone so that you can receive instant assistance for tough network problems that are affecting business efficiency but are outside the expertise of your usual IT support providers.
Linux Support and Linux/Windows Integration
If your small business IT environment mixes Linux technology with Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your platforms to coexist for easy administration, transparent data exchange, fault tolerance, high performance, and integrated security. If you are developing Linux based-software on a network that incorporates Microsoft-based servers, workstations, and applications, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your area of high-value expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft supports seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange. This allows you to have some Exchange mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.
Failover Clustering Consulting for Windows Server
The failover clustering technology built into the most recent releases of Microsoft Windows Server is dramatically redesigned to simplify the installation, setup, and maintenance of clusters and to provide improved levels of system availability, security, efficiency, and versatility. New or enhanced features include automated cluster Validation, easier configuration and installation, unified cluster administration, new cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified failover cluster consultants can help you evaluate the business benefits of failover clusters, plan and execute a deployment, train your network support personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a business continuity procedure. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery consultants can help you you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.
Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Unified Communications Manager (CUCM), is a unified voicemail solution that facilitates productive collaboration by providing a variety of alternatives for retrieving voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and corporate satellite offices with up to 500 voice mailboxes. Progent's Cisco-premier CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution gives you significant competitive value.
Talk to a Progent Network Support Expert
To see how you can contact a Progent network consultant for online or onsite help, call
An index of content::
Information Technology Consulting Immediate Staff Augmentation Services
Immediate IT Staffing Setup and Support
Progent's short-term IT staffing services enable organizations to respond to the need for network support personnel without incurring the expense and delays that come with identifying and recruiting reliable technical help and without adding to your permanent head count.
Proxim Tsunami Wireless Example Application
Wireless Example Application
Progent delivered a wireless integration environment that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it provided protection against local interference.
Integration Hornetsecurity Altaro M365 Teams Chat Backup
Hornetsecurity Altaro M365 Teams Chat Backup Integration Services
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Microsoft Exchange Server 2016 Migration Planning Support and Setup
24x7 Exchange 2016 Mailbox migration Computer Consulting
Progent can assist your business in any and all phases of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
24/7 Cybersecurity Bulletins Security Contractor
Security Certification Critical Security Alerts
This page contains the latest information on cybersecurity threats, patches, and leading practices. Call or email Progent if you need help protecting your network against the latest IT security threats.
NodeZero Cybersecurity Penetration Testing Network Security Test
After Hours Security Audit Services NodeZero Stealth Penetration Testing
Progent's cybersecurity consultants can perform NodeZero-powered PEN tests to verify your security defense tools and policies are correctly set up and effective.
Telecommuter Infrastructure IT Consulting
Telecommuter Network Infrastructure Remote Consulting
Progent can help small and mid-size businesses to plan, deploy and troubleshoot the network infrastructure required for teleworkers.
Immediate Tech Outsourcing Midsize Business
Small-Medium Business Small Office Server Support
Progent provides technical support for mid-size companies who have 100 to 250 network users. The mid-size business or office has typically been an overlooked part of the market for IT consulting expertise. The cost structures and service access practices of large outside support organizations make them too costly for the ordinary small business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose complexity and capability are frequently comparable to the networks of far bigger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual office technology and 24x7 server monitoring, dramatically lowers the network support costs of a small-medium business while providing the mid-size organization with big-company service from professional, IT experts knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is searching for levels of IT support appropriate for a mid-size office without paying big-company prices, call Progent.
Compensation for Microsoft Consulting Subcontractor Jobs
Home Based Microsoft Consultant Job Openings
Progent's compensation model is built on revenue sharing, so similar to working as a freelance contractor, your earnings are entirely driven by your generated revenue. Some Progent support staff stress quality of life and elect to work at an easy pace, using our flexible schedule to pursue personal enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or sharing private time with family and acquaintances. Others use the opportunity to make major bucks via hard effort and long days. Progent completely supports both sides of the spectrum and everything in between.
RDBMS Support and Setup
Database DBA Outsourcing
Progent's certified relational database developers offer small and midsize businesses remote support for popular RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include installation and integration, database design and coding, management services, replication and synchronization strategies, capacity planning, performance tuning, migration, security and compliance, backup/restore options, troubleshooting, and training.
Service Reporting Technical Consultant
Services Documentation IT Consulting
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Network Installations Small and Midsize Office
Small Business Computer Network Specialists
Progent is a leading innovator in cost-effectively delivering enterprise-class network support to small businesses. Progent's achievement in addressing the network service requirements of the historically underserviced small business market is the combined result of major technical and process innovations that have removed much of the traditional expenses out of managing network service, injected unprecedented technical expertise into the IT service mechanism, and dramatically streamlined the repair cycle.
SentinelOne Next Generation Endpoint Protection Specialist
SentinelOne Singularity EDR Engineer
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes AI software and advanced services to deliver comprehensive endpoint detection and response.
Dynamics 365 NAV Technology Consulting
Dynamics NAV MRP Integration Firm
Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single platform for financial management, inventory control, operations control, capacity planning, purchasing, sales, demand forecasting, and business analytics. Progent's Dynamics Business Central/NAV consultants can help your organization to maintain your legacy Dynamics NAV environment or upgrade efficiently to a cloud-hosted, onsite, or hybrid deployment.
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