For small office computer networks located within the state of Delaware, Progent's Microsoft and Cisco authorized technicians can deliver online support and troubleshooting to resolve your network systems problems fast and affordably. Progent has developed world-class expertise, sophisticated tools, and support knowledge bases to identify and resolve network problems while avoiding the expense and delays normally associated with on-site service dispatches. If your Delaware company is situated beyond the larger metro areas such as Wilmington, Dover, or Newark, your nearby computer support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent's group of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical projects for a broad range of customers. This means you get not just the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

At-home Employees Services
Progent has two decades of experience helping small and mid-size organizations to design, deploy, optimize, manage, and debug computer networks that support remote workers. To learn about Progent's consulting expertise for an at-home workforce, refer to teleworkers expertise.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent can provide convenient, immediate, and affordable access to Registered Cisco CCIE support professionals. Cisco Certified Internetwork Experts are elite network experts who earn this prestigious classification only after intense testing by Cisco. CCIEs can resolve the most complicated issues associated with network planning, integration, repair, and service. Progentís CCIE professionals work closely with Cisco engineers in identifying issues with Cisco's IOS software and developing workarounds or obtaining patches to correct problems. Progent can provide quick access to a CCIE by phone so that you are able to receive immediate help for complex network troubles that are affecting worker productivity but are beyond the scope of your local IT service resources.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice experts offer Cisco UC560 consulting services to assist you to manage your legacy UC500 VoIP system or design and implement a smooth upgrade to a current VoIP solution.

Desktop Support Services
Progent offers a wide array of affordable support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows, macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 11 deployment support, Windows 10 planning and migration assistance, Windows 8.1 expertise, Windows 7 support, MS Office and Microsoft 365 integration and training, and 64-bit computing upgrades.

Progent's Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel consultants can assist your company to create advanced Excel-powered applications or provide one-on-one training in the sophisticated features of Microsoft Excel desktop and Microsoft 365 Excel. Progent's experts can also assist your company to build and maintain a safe, dependable network and communications infrastructure to host your Microsoft Excel solutions. Progent's SharePoint Server consultants can show you how use Excel Services to expand the power of Microsoft Office Excel by incorporating interactive Excel spreadsheets into business intelligence portals and dashboards. Progent's Microsoft Dynamics 365 professionals can show you how to exchange information between Excel and other products by delivering services like Microsoft Dynamics GP/Great Plains custom programming and Microsoft Dynamics 365 Business Central ERP software support.

Temporary Chief Information Officer Support Services
Progent can provide organizations with an IT management professional who can act as a part-time Chief Information Officer. This experienced IT officer can offer long-term direction to help you to integrate appropriate IT products to enhance business processes so they align better with your corporate goals. Your business can develop and implement a well thought out IT strategy without absorbing the expense of a full-time senior IT executive. Critical services Progent's temporary CIO can carry out include strategic planning, planning IT budgets, creating models for TCO and ROI, optimizing workflows, negotiating contracts with vendors, defining security policies, business impact analysis, streamlining data center administration, patch control, network asset documentation control, and disaster recovery planning.

Responsiveness of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is committed to delivering the best quality of online network support possible for urgent and standard problems. For emergency problems that affect multiple users, crucial individuals, or a line-of-business application, the TRC can engage in less than an hour. For non-critical problems, the TRC will within two hours. Regardless of criticality, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each resolved issue to verify you are satisfied with the resolution and ready to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.

Cost-effective Support Solutions
Many small businesses utilize flawed metrics when searching for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to perform the same task than an experienced Information Technology professional. For example, charging a third less per hour, but taking three times as long for the same task is not a bargain. Still worse, a poorly designed or configured network infrastructure that is unstable and hard to administer or upgrade can cost an organization many times more than its initial price due to lost productivity. Progent's customer testimonials from satisfied companies across the U.S. indicate the efficiency of Progent's support model and the technical capability of Progent's staff of IT professionals.

Comprehensive Consulting and Support Services for Systems at Colocation Data Centers
There are hundreds of world-class Internet Data Centers in larger metropolitan areas across the U.S.. Progent's colocation expert consultants can enhance your network's fault tolerance and performance by helping you select a colocation site that meets the individual requirements of your company such as geographic location, space, connectivity, budget, and extra additional features and services. Progentís colocation center support services are designed for companies with hardware located at colocation hosting facilities and in need of on-demand on-premises service at the colocation site as well as online help from Microsoft and Cisco Premier professionals. Progent offers a selection of colocation center consulting services including system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and communications networking, development and installation of zero-downtime configurations, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server clustering systems.

Cybersecurity Defense Services for At-Home Workers
Progent can help small and medium-size companies to set up cybersecurity defense solutions and provide mitigation services required for telecommuters. For information about Progent's security protection services for remote workers, go to cybersecurity protection solutions for remote workers.

Exchange Server 2010 Upgrade Support
Progent's Microsoft-certified Exchange Server 2010 consultants can help you to manage and troubleshoot your current Exchange 2010 deployment or give you access to the assistance of seasoned Exchange Server 2016 consultants and Exchange Online specialists to help you assess the value of migrating to a current version of Exchange Server that offers quick payback by increasing your productivity, lowering the cost of hardware and support, simplifying administration, and consolidating your key communications platforms.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your current PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to design, configure, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Web Site Development Services
If you want to revamp your company web site, create internal webs for applications such as human resources or employee orientation, create a powerful web presence for a start-up company, or build enterprise-level, data integrated e-commerce solutions, Progent can provide talented and experienced web developers. Web design consulting available from Progent's Applications Experts Team include web site design and development, web project management, .ASP and .NET programming, and graphical content design and creation. Progent's certified SQL Server developers, Oracle programmers and DBAs, MySQL database application consultants, and Microsoft Office Access application developers can help you to plan, build, and maintain database-intensive sites. Progent's experts can also help you build and manage a secure, dependable server and communications environment including remote and wireless connectivity, to host your web applications.

Contact a Progent Network Consultant
To see how to access a Progent network support expert for online or on-premises help, phone 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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