For business network systems located throughout the state ofDelaware, Progent's Microsoft and Cisco qualified technical experts can provide remote phone support and remote troubleshooting to solve your computer network troubles fast and cost effectively. Progent has acquired enterprise-level expertise, advanced software utilities, and support databases to troubleshoot and resolve network problems while avoiding the cost and delays associated with on-site service calls.

If yourDelawaresmall business is situated beyond the larger metro areas such asWilmington, Dover, or Newark, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical issues continuing for too long. Progent’s team of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide range of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to assist with cost effective network solutions.

Backup/Recovery Consulting Services for a Remote Workforce
Progent can help small and mid-size organization to design, deploy, test and manage backup technology needed to support remote workers. To learn about Progent's data protection expertise for telecommuters, refer to backup services for remote workers.

Wi-Fi Site Survey
Progent’s Wireless Site Survey helps you to design and implement a WiFi LAN optimized for your environment, providing you a wireless solution that has the coverage, performance, capacity, QoS, security, and roaming ability your company requires. Progent's predictive wireless planning services can be carried out remotely and utilize advanced RF simulation and analysis software to design a cost-effective Wi-Fi LAN. Progent’s on-premises wireless survey features physical inspection, spectrum and data protection audits of your current WLAN, evaluation of your building’s layout, testing for RF contention, RF propagation modeling, identification of optimum locations for client-specified Wi-Fi APs. Placement and integration support for wireless access points include Cisco Aironet wireless access point planning and deployment consulting, Cisco Small Business 100/300/500 Wi-Fi access points support services, Cisco Catalyst 9100 Series 802.11ax APs system design, Cisco Meraki wireless access point integration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Simple Sign-on and Pricing Model
Progent's easy per-minute billing policy has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that drive up support costs. For remote support from Progent during normal business hours, you only get charged for the time spent working on your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when Progent's consultant is actually on premises solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be charged for our consultant's travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available consultant is usually close by to assist. Progent can also offer onsite support to the majority of zip codes in the United States within 24 hours of receiving a service request. Progent's online support group has delivered help to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)

Microsoft SQL Server 2012 Integration
Progent offers the support of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to help you to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012. Progent can also help you to upgrade to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Live Online Education for Desktop Apps
Progent offers live online instruction for an array of client applications. Progent's Online training covers topics such as Office 365 Excel and Power BI reporting, Office 365 Word VBA macro development, Publisher co-editing, Office Outlook security, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Webinar-based instruction provides all the benefits of traditional in-person seminars, including immediate interaction between clients and teachers, but avoids the costs of transportation and the challenge of trying to synchronize the availability of multiple trainees.

Android Smartphone Integration and Management
Progent's Android phone and tablet integration consulting have extensive experience providing online and on-premises assistance for organizations of any size who need to integrate Android phones and tablets into their information networks so that users can work together from virtually anywhere. Progent has the range of skills to resolve network problems that span multiple manufacturers and that represent a combination of legacy and current information technology. Progent offers budget-friendly remote consulting to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to help you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to help you complete major network projects on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or individual training sessions to help you manage and operate Android phones efficiently.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Certified Partner, each Progent network expert has access to the technology and training resources required to deliver the best IT help available. Progent's network outsourcing, Contact Center, Office 365 integration expertise, and application development services permit small business customers to benefit from the broad range of skills found in the IT departments of big enterprises without the high expense and distraction of maintaining a large in-house network group.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team can provide world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility.

SharePoint Server Help
Progent's Microsoft-authorized Microsoft SharePoint Server 2013 developers, SharePoint Server 2010 specialists and Microsoft SharePoint 2007 consultants can assist you to evaluate the economic justification for implementing the latest release of Microsoft SharePoint, advise you on the most sensible edition of SharePoint for your circumstances, provide configuration and integration expertise, help you to install Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint Server, design a comprehensive security strategy that includes portal solutions, and provide maintenance and Helpdesk services.

Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged AD objects, cleanup of legacy software configuration objects in production Active Directory systems, and fixing of failed installations of AD and AD-dependent software. Progent is also proficient in using “expert only” Active Directory utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas including AD naming standards, hierarchical structure, IT administration structure, use and design of group policy objects, plus protection and monitoring specifications. Progent can also evaluate the impacts of server and service implementations on capability and performance. Progent can help businesses to design and install deployments of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Data Backup/Restore Consultants
Progent's data backup consultants can provide support for a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent can help you with all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost end-to-end solution for reliable backup/disaster recovery.

Cost-effective Support Solutions
Many small businesses rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate experience can take many times longer to complete the same task than an experienced Information Technology expert. For example, charging 30% less per hour, but taking three times longer for the same job is hardly a deal. Still worse, a badly architected or implemented IT environment that is unstable and difficult to administer or expand can cost a small business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied businesses across the U.S. confirm the efficiency of Progent's support model and the expertise of Progent's team of IT professionals.

SQL Server Application Development
Progent's SQL Server application developers can help your organization to build and support database applications based on the SQL Server database platform. Progent follows leading lifecycle management practices to build efficient, manageable SQL Server database applications and knows how to work with a customer's IT staff to deliver projects in a timely and affordable way. Progent for can assist you to build Microsoft SQL Server solutions by offering a wide array of professional services including functional specs, database modeling, data integrity, T-SQL programming, software configuration, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering, consolidation of stored procedures, replication mechanisms, security, and fault tolerance.

Talk to a Progent Computer Support Expert
To learn how to contact a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or go to Remote Computer Support.



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