For small business computer networks located throughout the state of Delaware, Progent's Microsoft and Cisco qualified professionals can provide phone support and remote troubleshooting to resolve your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support databases to troubleshoot and resolve network problems without the high cost and delays associated with on-site technical service dispatches. In case your Delaware company is situated beyond the larger urban areas such as Wilmington, Dover, or Newark, your local computer network support choices may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progent's group of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.

Full Array of Security Help
Progent's CISM, GIAC, and CISA certified security experts can help you to perform complete security audits, recover quickly from compromised security, set up firewalls, configure secure mechanisms for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and develop a corporate-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight family of remote security monitoring services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to assist your business to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you through specific technical bottlenecks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your information network.

ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, see ProSight Reporting for ticketing and network monitoring applications.

Progent's Consulting, Development and Training Support for Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel consultants can assist you to develop state-of-the-art Excel-based applications or provide one-on-one education in the sophisticated capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's consultants can also assist you to create and maintain a secure, robust IT architecture to host your Excel applications. Progent's SharePoint consultants can show your company how utilize Excel Services to expand the power of Excel by integrating dynamic spreadsheets into management information dashboards and scorecards. Progent's Microsoft Dynamics 365 professionals can show you how to exchange information between Microsoft 365 Excel and other platforms by providing services such as Dynamics GP/Great Plains customization and MS Dynamics 365 Business Central business management software support.

Microsoft Windows Server 2022 Solution Design and Migration Consulting
Windows Server 2022 expands on the technology behind Microsoft Windows Server 2019 and related products to provide enhancements in critical areas that include security in depth, native support in Azure for major Windows Server workloads, unified management for hybrid on-prem and multiple-cloud environments, plus increased availability for Azure-based virtual machines. Progent's certified Windows Server 2022 consultants can help your business to design and carry out a smooth move to Windows Server 2022 using your existing network model or a new on-prem, cloud-centric, or hybrid architecture. Progent's consultants can help your company to evaluate the business benefits of migrating to Microsoft Windows Server 2022 and can help you implement Microsoft Windows Server 2022's innovative technologies such as Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For details, see Windows Server 2022 solution design and integration expertise.

Easy Engagement and Pricing Model
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that increase service. For remote support from Progent during normal business hours, you only get charged for the actual time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent expert is actually on-site working on your issues. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be charged for our consultant's travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available engineer is typically close by to help. Progent can also dispatch onsite technical support to most zip codes in the United States within 24 hours of receiving a service call. Progent's online technical support team has provided help to small businesses in every state (Refer to Progent's nationwide testimonials.)

World-class Cisco Support from Expert CCIE-certified Engineers
Progent offers easy, quick, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this prestigious certification only after intense examination by Cisco. CCIEs are able to resolve even the most complicated issues associated with network design, configuration, repair, and support. Progentís CCIE experts cooperate closely with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing workarounds or acquiring software updates to correct anomalies. Progent offers quick access to a CCIE by telephone so that you can receive instant assistance for tough network problems that are affecting business efficiency but are outside the expertise of your usual IT support providers.

Linux Support and Linux/Windows Integration
If your small business IT environment mixes Linux technology with Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your platforms to coexist for easy administration, transparent data exchange, fault tolerance, high performance, and integrated security. If you are developing Linux based-software on a network that incorporates Microsoft-based servers, workstations, and applications, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your area of high-value expertise.

Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft supports seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange. This allows you to have some Exchange mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Failover Clustering Consulting for Windows Server
The failover clustering technology built into the most recent releases of Microsoft Windows Server is dramatically redesigned to simplify the installation, setup, and maintenance of clusters and to provide improved levels of system availability, security, efficiency, and versatility. New or enhanced features include automated cluster Validation, easier configuration and installation, unified cluster administration, new cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified failover cluster consultants can help you evaluate the business benefits of failover clusters, plan and execute a deployment, train your network support personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a business continuity procedure. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery consultants can help you you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Unified Communications Manager (CUCM), is a unified voicemail solution that facilitates productive collaboration by providing a variety of alternatives for retrieving voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and corporate satellite offices with up to 500 voice mailboxes. Progent's Cisco-premier CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution gives you significant competitive value.

Talk to a Progent Network Support Expert
To see how you can contact a Progent network consultant for online or onsite help, call 1-800-993-9400 or go to Online Network Support.

An index of content::

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    Progent provides technical support for mid-size companies who have 100 to 250 network users. The mid-size business or office has typically been an overlooked part of the market for IT consulting expertise. The cost structures and service access practices of large outside support organizations make them too costly for the ordinary small business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose complexity and capability are frequently comparable to the networks of far bigger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual office technology and 24x7 server monitoring, dramatically lowers the network support costs of a small-medium business while providing the mid-size organization with big-company service from professional, IT experts knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is searching for levels of IT support appropriate for a mid-size office without paying big-company prices, call Progent.

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    Progent's compensation model is built on revenue sharing, so similar to working as a freelance contractor, your earnings are entirely driven by your generated revenue. Some Progent support staff stress quality of life and elect to work at an easy pace, using our flexible schedule to pursue personal enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or sharing private time with family and acquaintances. Others use the opportunity to make major bucks via hard effort and long days. Progent completely supports both sides of the spectrum and everything in between.

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