Delaware Network Support Services
for Small and Midsize Business Information Systems:
Remote Support and Repair
For small office networks located throughout the state ofDelaware, Progent's Microsoft certified professionals can deliver online support and remote troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the high cost and delays associated with onsite service dispatches.
If yourDelawareorganization is located outside of the larger urban areas such asWilmington, Dover, or Newark, your local network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical issues persisting for too long. Progent’s team of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a large range of technical projects for a varied range of clients. This means you get not just the technical skills needed for the task, but a professional with field proven methods for applying that expertise to provide efficient network solutions.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco SRST systems for survivability.
Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common remote Cisco router support services available from Progent are configuring hostname, DHCP, routing tables, NTP, and user accounts; setting up iBGP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing maps, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and disaster recovery planning.
SQL Server 2017 Integration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out a smooth migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from as-needed design assessment or debugging to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget. To learn more, visit SQL Server 2017 migration consulting.
Online Technical Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert online technical support for Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the expertise to assist you to analyze and resolve complex network problems quickly and cost effectively. The scope of technical expertise offered by Progent's team of consultants makes it possible to escalate even the most difficult problems to the right subject matter experts as necessary. Whether you require occasional phone support and online troubleshooting or continuing availability of a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the cost and management overhead of maintaining a large internal IT group.
Microsoft SQL Server 2012 Consulting
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers and seasoned database application developers, DBAs, project managers, network infrastructure engineers, business continuity specialists, and security consultants to help you to maintain your SQL Server 2012 solution and configure a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to Microsoft SQL Server 2019 or move to SQL Server 2016 from SQL Server 2012.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) accreditation is a prestigious achievement that indicates expertise in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified network security audit consultant able to help businesses in the fields of IS audit process, information technology enforcement, network assets and infrastructure ROI, information technology support, protection of data assets, and disaster recovery preparedness.
Microsoft SharePoint Consultants
Progent's Microsoft-authorized SharePoint 2013 specialists, Microsoft SharePoint Server 2010 developers and Microsoft SharePoint Server 2007 experts can help you evaluate the economic case for deploying the current version of SharePoint, advise you on the most appropriate version of SharePoint Portal Server for your circumstances, provide configuration and deployment services, assist you to set up MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application software to work with Microsoft SharePoint, design a company-wide security plan that incorporates portal technology, and provide troubleshooting and Call Center services.
Microsoft Azure Integration Consulting
Progent's Microsoft Azure cloud integration consultants can assist you with every phase of Azure cloud integration including needs definition, prerequisites assessment, system design, pre-production testing, deployment, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN connections so your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that transparently integrates physical datacenters with Azure-based services.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting services to help businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Progent is a certified Altaro partner and can provide a broad range of remote or on-premises consulting services to help you to design, install, manage and debug a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup. To read more, go to Altaro VM Backup consulting.
Talk to a Progent Computer Support Expert
To learn how you can access a Progent network consultant for online or onsite support, call
An index of content::
Microsoft Teams with Microsoft 365 Specialist
Microsoft Teams Web Apps Server Consultant
Progent can assist your business to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Dynamics Business Central Application Consultant
Dynamics NAV Integration Services
Progent can provide remote and onsite installation, upgrade, application development, BI reporting for Microsoft Dynamics Business Central/Navision.
Microsoft Desktop Network Support Consultant
Desktop Small Business IT Support
Progent can deliver a broad array of cost-effective support services to help you to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or online help for single machines or laptops or help your business to plan and implement a company-wide rollout of new or updated OS software and business applications. Progent can also provide engineers and technicians to help your company to prepare for and implement an office move or merger organized to cause minimal interruption to your business.
Support Services Postini
Immediate Antispam Consulting
Email Guard by Postini provides constantly updated spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini’s Perimeter Management services via Progent’s E-Mail Guard anti-spam and anti-virus service program. Progent’s expert e-mail security consultants can show you how to devise an email defense strategy that incorporates antispam and antivirus products and processes.
24x7 Cisco TelePresence System 3210 Professionals
Codian Services
Progent can provide the services of a certified consultant with an extensive background integrating technology from the leading video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or maintain a video conferencing solution that preserves your investment and optimizes the business value of your IT system. Progent can also provide the expertise of infrastructure consultants who can assist businesses of any size to build and maintain a network that delivers the speed, reliability, security, and expandability you need to accommodate your telepresence solution.
Biggest BlackBerry Redirector Specialist
BlackBerry Redirector Consultant Services
Progent offers the services of RIM BlackBerry-premier consultants who can assist small companies to plan, administer, and repair BlackBerry technology affordably and effectively, eliminating the requirement for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth experience working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, provides small and mid-size companies a cost-effective option for integrating BlackBerry technology seamlessly into their IT network.
IT Services Altaro Office 365 OneDrive Backup
Altaro Office 365 Mailbox Backup Computer Consultant
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to safeguard your Microsoft 365} user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
CISM Certified Cybersecurity Management Professionals
Largest CISM Certified Security Management Technology Professional
Progent can provide the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and worldwide standards of skill that IT security professionals are required to master. It provides business management the confidence that those who have qualified for their CISM credential possess the background and knowledge to deliver efficient security management and support services.
SQL Server 2014 Backup Encryption On-site Support
SQL Server 2014 and Windows Server 2012 R2 IT Consulting
Microsoft SQL Server 2014 incorporates major improvements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including planning, deployment, management, remediation, and software development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Windows Server 2019 migration Integration
Windows Server 2019 and SCOM On-site Support
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
Developer Amazon MWS integration
Amazon Marketplace Web Service development Contract Programming Firm
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
ProSight Managed IT Services Consulting Services
Small Business Managed Services Technology Professional
Progent's ProSight family of managed IT services are geared to offer organizations who have small internal IT administration and support teams with affordable access to world-class management tools and technical experts. Benefits of Progent's ProSight line of managed services include predictable IT maintenance expenses, automation of routine administrative tasks, ongoing absorption of the latest information technology, graceful migration from older technology to up-to-date solutions, improved fit between computer technology with strategic objectives, access to seasoned network consultants, and allowing management to focus on business issues instead of ever-changing network technology.
Learning Mac Office Excel
Largest Training Professional Office Excel for Mac
Progent can provide onsite education customized for people who wish to broaden their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for macOS and Mac OS X application software.
UNIX, Windows Engineers
Windows and UNIX Specialist
If your company network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your OS platforms to run side by side for easy management, seamless dataflow, high dependability, superior performance, and tight security. Progent's UNIX and MS Windows coexistence assistance offerings include IT infrastructure integration and support, support for Windows services for UNIX, online server monitoring and administration, remote network help and repair, on-site technical support, and Help Desk Call Center services.
Network Consultant MSP360 Exchange Mailbox Backup
MSP360 Ultimate Backup Consultant
Progent can assist your company to create, deploy and debug a backup/restore plan based on MSP360 technology. MSP360 offers file/folder or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits you to create a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to protect against data loss caused by human mistakes, computer glitches, malicious insiders, and malware assaults such as ransomware.
Ubiquiti UniFi Wave 2 WiFi access point Technology Professional
Ubiquiti UniFi wireless LAN Consultancy
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running throughout multiple venues with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can assist your organization to assess the benefits of UniFi technology for your environment and assist you to design, install, administer, and maintain your UniFi ecosystem.
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