For office computer networks located throughout the state ofDelaware, Progent's Microsoft certified technical experts can provide online support and remote troubleshooting to resolve your computer system issues quickly and affordably. Progent has developed enterprise-level skills, advanced software tools, and support knowledge bases to diagnose and fix IT problems while avoiding the expense and delays normally associated with in-person technical service calls.

If yourDelawarebusiness is located outside of the larger metropolitan areas such asWilmington, Dover, or Newark, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a office network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progent’s group of seasoned network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to assist with efficient network solutions.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide expertise with any of the security capabilities covered under GIAC accreditation such as auditing network security mechanisms, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. UniFi appliances running throughout multiple venues with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless professionals who can help you to determine the value of Ubiquiti’s UniFi technology for your business and assist you to design, install, manage, and maintain your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service network support company like Progent rather than with a freelance consultant, you are assured fast availability of experienced professionals when you require them. You do not have to be concerned that sickness, training, vacations, or conflicting priorities with other clients will leave you with no support when you have a crisis.

Microsoft Project Server Expertise
Progent's Microsoft Project Server and Project Online consultants offer comprehensive remote and on-premises support services for Project Server as well as for all Microsoft platforms that work in conjunction with Project Server. Consulting services provided by Progent include Project Professional planning and support, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE consultants to help you to enhance your infrastructure to accommodate local, branch office, home-based, and mobile users so they can utilize Project Server to collaborate securely and productively. Progent's security experts can help your IT team to plan and enforce security workflows that safeguard sensitive business information without interfering with the productive sharing of legitimate data.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Premier cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of skill that information security managers are required to learn. It provides executive management the confidence that consultants who have earned their CISM credential have the experience and knowledge to deliver efficient cybersecurity management and support services.

Oracle DBA Services and Application Development
Progent can provide online access to an Oracle consultant for Oracle DBA services or an Oracle application developer. Progent can help you to develop effective solutions for key Oracle DBA tasks such as performance tuning, backup/recovery processes, and database security, or train your IT personnel to use industry leading practices for streamlining various administration procedures. Progent can also provide the services of a PL/SQL developer to assist you to design, tune, enhance, or port Oracle applications that can range from business reports to database-powered web commerce sites. Progent offers skill with SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize current SQL code by utilizing Oracle's SQL Tuning Advisor.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help avoid being blacklisted and keep in compliance with industry security standards and government requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's entire ProSight family of low-cost network management outsourcing services for small organizations.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE integration consultants can help organizations of any size to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected SIP trunks. Progent offers affordable remote or on-premises support to assist you to move efficiently to an advanced unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer broad expertise in the implementation and maintenance of wireless networking technology and can help you to plan, configure, manage and repair wireless solutions that are compliant, resilient, expandable, easy to administer and use, ready to support your vital workloads, and seamlessly incorporated into hybrid cloud environments. Online and onsite Consulting services offered by Progent span a variety of wireless technologies such as smartphone and tablet integration and management, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Complete Reporting of Services
Progent provides complete and meaningful documentation of all service activity to ensure customers don’t ever feel “captive” to their IT service organization. Progent sends email accounts of support activity immediately after finishing each support task, and also sends a hard copy along with monthly invoices. Complete network support documentation makes it less risky for clients to transfer to a new service organization or assume increased service responsibilities in house. Complete service reporting also provides management the visibility needed to evaluate support services and produce more realistic network budgets.

Cisco IOS Update Support
If you includes Cisco appliances, you could be running an outdated version of Cisco IOS, the network OS used in most Cisco router and current Cisco switches. Cisco frequently provides updates to IOS in order to fix problems, plug security vulnerabilities, or add functionality. However, upgrading IOS or other Cisco OS platforms can be a challenge, depending on your Cisco device and your system infrastructure. As an example, there may be limited local RAM that might cause a new software release to operate improperly. Progent's Cisco CCIE network engineers can provide a wide variety of services associated with upgrading Cisco IOS software or any Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run version audits of your Cisco software, recommend appropriate updates, provision Cisco devices, copy images/, activate and verify your new software, optimize throughput, resolve problems, and teach your network support staff how to get the benefits of all important new capabilities.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed hardware appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup protects critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist your business to design, configure, operate and troubleshoot a BDR solution built on Barracuda Backup. For more information, go to Barracuda Backup and disaster recovery consulting and management.

Collaborative Approach to Service and Technical Issue Escalation
Information networks have grown ever more complex. In addition, typical small business computer networks incorporate products from dozens of different suppliers. This makes network integration and maintenance increasingly challenging. It is unfeasible for even the most capable individual to have deep familiarity in all areas of information technology, or broad hands-on experience in the enormous range of products, models, and revisions that small businesses include in their information networks. Progent follows a collaborative approach to computer consulting and relies on application experts to bring high-level skills when needed to fix complex technical issues effectively, at the least expense to you.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging system that accelerates productive collaboration by providing flexible set of alternatives for retrieving voice messages within an environment that is easy to deploy and manage. Cisco Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and corporate satellite locations with as many as 500 workers. Progent's Cisco-premier CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your CUE deployment continues to deliver significant business value.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent computer consultant for remote or onsite help in #(state), phone 1-800-993-9400 or go to Online Computer Help.



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