If your business computer network is in Delaware you can depend on fast remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to resolve urgent issues that threaten your computer network. Progent retains among the most extensive teams of UNIX and CCIE-certified support professionals available by phone of any independent support firm in the United States. The cost is competitive, billing is per minute, engagement is fast, and service is world class.
In case your Delaware company is situated some distance from more populated urban areas such as Wilmington, Dover, or Newark, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be limited when you have an urgent situation. This can result in a drop in productivity for your business, angry clients, idle workers, and distracted management. By calling Progent's remote support, you can get in touch with a Premier engineer who can deliver expertise when you have to have it to get your system running.
Because Progent bills for remote help on a per-minute basis, your business pays only for services received. Progent asks for no initialization charge. Some online service companies demand substantial minimum payments or bill for every quarter hour or longer. Progent's one-minute granularity and simple billing mechanism do away with big invoices for fast repairs.
If your Delaware company requires technical support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based help, phone 866-776-4368, or refer to Contact Progent.
What Makes Progent's Online Technical Support Program Unique?
Progent's experienced staff of online support professionals has a wide range of world-class computer skills. This allows Progent's remote service experts to deal successfully with the most challenging technical problems faster than is possible with typical third-party support firms or with the internal support resources usually found in small or mid-size companies. Progent has refined the technology and experience to repair technical issues economically in a wide variety of network environments that incorporate combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco products. (Check out Progent's customer testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE engineers have been awarded major credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote support experts also have a number of key Cisco certifications which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To assist businesses that run environments featuring a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote support group makes available the services of engineers have earned important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security consulting, Progent offers remote support from engineers who have earned recognized security credentials including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to fixing network difficulties streamlines trouble ticket escalation, if needed, to specialists with relevant competence to resolve particularly tough support calls. This accelerates remediation of urgent problems, avoids system downtime, and minimizes maintenance bills.
For businesses anywhere in Delaware, Progent enables virtually instant remote access to a UNIX/Linux, Sun Solaris, Apple macOS or OS X consultant for emergency help to troubleshoot information system issues that are damaging productivity but are beyond the comfort zone of your on-hand network support group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Premier support professionals can analyze your computer environment via the latest remote troubleshooting technologies in order to provide quick and economical diagnosis and repair of serious network problems.
Services Progent's Remote Consulting Specialists Can Provide Your Delaware Company
Progent online professionals can provide expert help for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies such as:
Remote Expertise for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based computer service staff can assist Delaware small businesses with an extensive array of information products and technologies including system architecture, email support, security expertise for networks and company operations, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, VMware products for processor economization and streamlined administration, and migration from legacy systems to modern solutions powered by updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's service professionals offer remote technical help for systems based on popular variants of the UNIX OS such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or common Linux platforms including
Cisco Network Architecture and Security Technology
Progent is unmatched in the network support industry for offering immediate and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network professionals who qualify for this advanced credential by passing thorough testing administered by Cisco. Usually Cisco CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and so their services are not readily accessible to smaller companies.
Cisco Authorized consultants from Progent can help your company to plan, configure, and maintain a converged business network that can streamline business processes, reduce costs, and speed the path to profitability. By offering Cisco routers expertise with Catalyst switches consulting services and Cisco wireless products integration help, Progent can greatly increase the business value of your connectivity environment in Delaware. To see more on Progent's services for Cisco infrastructure, visit Cisco Technology Engineering Support.
Microsoft Certified Partner for Online Expertise for Windows
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment consulting and Microsoft Lync migration, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Premier System Security Engineers
Progent offers you contact with expert CISM, CISSP and ISSAP security consultants who offer a range of system protection solutions that can bolster the resistance of your UNIX, Linux, Solaris, or macOS and OS X network against internal or external threats or help your business to revive fast from an assault. Security solutions offered by Progent include: extensive security evaluation utilizing technologies such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and implementing 24x7 proactive monitoring. To read additional information on Progent's security expertise for small and midsize companies, see Progent's Consulting Services for Network Security.
Applications Services: Online Classes, Development, Integration
Progent's Mac technology experts can promote the creative aspect of Mac environments by offering consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team can supply professional engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Help Desk Call Center Support Options
Progent offers a selection of programs for Help Desk assistance that include UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who require the timely availability of an effective Help Desk Call Center but who have relatively small budgets and IT management bandwidth. Progentís Virtual Help Desk is a seamless supplement to your existing Call Center team. Progent can operate as a main Call Center for your organization, represent an escalation alternative for tough technical issues, or be available in overflow instances when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can assist you in establishing an efficient new Call Center or improving your existing one, selecting or programming Help Desk Call Center software products to meet the special needs of your company, or providing supplemental personnel to work remotely in conjunction with your in-house Help Desk resources to handle demanding scenarios such as system upgrades.
Progent is a Microsoft-Certified Partner and maintains a skilled team of Cisco-certified networking specialists. Progent's Help Desk Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are ready to provide your clients convenient communication with a reliable support resource with extensive experience delivering phone support and remote access troubleshooting for small and medium-size business networks. Progent's concentration is on giving the Help Desk a positive image as a key driver of business success, and Progent's charter is to resolve and not just record problems. For additional information about Progent's Call Center outsourcing, refer to Progent's Help Desk Call Center Support.
Progent's Remote Technical Support Tools
Contact a UNIX/Linux or Cisco Network Support Specialist Now
Progent's sophisticated service reporting software includes extensive documentation for all support provided to Progent's clients. Each authorized Progent staff engineer has the benefit of the details of services provided to each client by any team engineer. This archive of trouble tickets and solutions is structured as a conveniently searchable internal database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's partnerships with major industry leaders including Cisco and Microsoft make available other vast support knowledge bases and to vendors' in-house engineering personnel that enable Progent's remote consulting experts to come up with the best solutions quickly.
To see how to get in touch with a UNIX/Linux engineer or a Cisco CCIE for urgent phone-based engineering help in Delaware, call 1-800-993-9400 or go to Expert Remote Computer Support.