If your company computer network is in the state ofDelawareyou now have quick remote access to a UNIX or Cisco CCIE consultant to resolve critical problems that threaten your IT network. Progent offers the services of among the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts available by phone of any independent support firm in the United States. The cost is competitive, billing is per minute, engagement is quick, and support is world class.
In case yourDelawaresmall business is situated away from major metropolitan areas likeWilmington, Dover, or Newark, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be problematic when there's a crisis. This can result in a loss of income for your business, angry clients, idle workers, and distracted management. By calling Progent, you have access to a Premier consultant ready to offer expertise when you require it to get your computer network on line.
Because Progent charges for remote support by the minute, your business pays just for technical help delivered. Progent imposes no initialization surcharge. Some online service companies have substantial minimum time requirements or charge for every quarter hour or more. Progent's one-minute granularity and simple billing model save you from large bills for fast solutions.
If your Delaware business requires remote help for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote support, call
What Makes Progent's Remote Technical Support Program Unique?
Progent's experienced team of remote support professionals possesses a wide array of in-depth information technology skills. This allows Progent's online service experts to deal successfully with the most complex network trouble faster than is feasible with ordinary independent service organizations or with the internal support resources commonly available to small or mid-size companies. Progent has refined the technology and skills to repair problems efficiently in many different network configurations that incorporate combinations of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE consultants have been awarded major certifications such as Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support experts also hold a variety of key Cisco certifications which include Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
In order to assist businesses who maintain networks incorporating a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's online support team offers the help of support specialists have earned prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering company-wide security expertise, Progent provides online support from professionals with recognized security certifications including CISM Engineers, CISSP specialists, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing technical difficulties allows service escalation, if appropriate, to specialists with sufficient background to deal with unusually tough jobs. This speeds up resolutions of serious problems, avoids system disruption, and reduces maintenance bills.
For companies throughout Delaware, Progent allows immediate remote contact with a UNIX/Linux, Sun Solaris, macOS or OS X specialist for critical help to fix computer problems that are damaging business productivity but are not within the skill set of your on-hand network support organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier engineers can interface with your computer environment via advanced remote support tools in order to deliver fast and efficient analysis and remediation of serious network issues.
Troubleshooting Services Progent's Phone-based Consulting Experts Can Offer Your Delaware Business
Progent network consultants can offer advanced support for an extensive set of UNIX, Apple Mac, Cisco, and Microsoft products and technologies including:
Online Support Services for UNIX, Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based technical service staff can help Delaware companies with a broad assortment of computer products and technologies including system infrastructure, email support, security consulting for networks and business operations, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, virtual server technologies for processor consolidation and centralized administration, and migration from dated systems to current solutions powered by updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support experts can provide remote troubleshooting for computers powered by popular derivatives of the UNIX platform such as: Apple macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or common Linux platforms including RedHat, SUSE, Debian-GNU and Slackware.
Cisco Network Architecture and Security Products
Progent leads the network support industry for offering fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after networking engineers who earn this advanced credential by completing strenuous testing given by Cisco. Usually Cisco CCIEs are employed by large enterprises or national Internet service providers, and consequently their help is not easily available to small and mid-size businesses.
Progent is one of the few network support providers that ensures that Cisco CCIEs stay available to help small and medium sized businesses. Also, Progent facilitates fast contact with a Cisco CCIE via telephone so your company can get timely help for complex network problems that are hurting your productivity but are not within the experience of your ordinary system support resources. Progent's CCIE support experts can access your network by means of secure on-line support technology to perform quick and affordable diagnosis and remediation of urgent system trouble.
Cisco Certified experts from Progent can help your business to design, setup, and manage a converged business network that can streamline operations, lower expenses, and accelerate the path to profitability. By offering Cisco integrated services routers experience with Cisco Catalyst switches support and Cisco Aironet wireless technology integration assistance, Progent can significantly increase the strategic value of your information system in Delaware. To see more about Progent's expertise in Cisco infrastructure, see Cisco Technology Consulting Expertise.
Microsoft Certified Partner for Remote Consulting for Windows
Progent's Microsoft-certified online service experts can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of technology expertise including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting and Lync 2010 maintenance, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.
Certified Network Security Engineers
Progent provides you the services of expert CISM, CISA and CISSP security professionals who can deliver a variety of system protection solutions that can improve the resistance of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against assaults or help you to recuperate quickly from an attack. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; efficient recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and implementing 24x7 network monitoring. To learn additional information about Progent's security support for small and medium-size businesses, refer to Progent's Professional Services for System Security.
Applications Services: Online Classes, Customization, Problem Solving
Progent's Mac technology experts can support the creative facets of Macintosh computing by offering help services and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team can supply in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications including CRM, MS Office Project, MS Office Word, and MS Excel. To read additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Call Center Service and Outsourcing Options
Progent provides several service offerings for Help Desk assistance that include UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing.
Progent's Help Desk Outsourcing Services are intended primarily for companies who need the immediate availability of a professional Help Desk but who have relatively small budgets and IT management bandwidth. Progent's Virtual Help Desk is a seamless extension of your existing Help Desk team. Progent can act as a main Call Center for your business, serve as an escalation resource for tough technical problems, or be ready in those situations when your other service providers are too busy. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Call Center or improving your existing one, evaluating or customizing Help Desk software products to meet the particular needs of your company, or adding supplemental staff to operate online in conjunction with your internal Help Desk Call Center group to handle high-demand scenarios such as software migrations.
Progent is a Microsoft Partner and has a large roster of Cisco-certified networking experts. Progent's Help Desk Call Center staff of seasoned UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft professionals are ready to provide your customers convenient access to a large technical support resource with years of experience in phone help and remote access troubleshooting for small and midsize business networks. Progent's focus is on earning the Help Desk Call Center a respected image as a solid driver of business productivity, and Progent's goal is to resolve rather than merely record problems. For more concerning Progent's Help Desk Call Center service and outsourcing, see Progent's Help Desk Call Center Services.
Progent's Remote Service Technologies
Progent has deployed a collection of customized tools, evolved over more than two decades of use, focused on promoting the most advanced quality of efficiency for providing online engineering support and troubleshooting for small and midsize company information networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN offsite access enables the consultants of Progent's online support team to connect to your network remotely without breaching corporate security.
Progent's highly evolved service database application keeps comprehensive documentation for all support provided to Progent's customers. Every authorized Progent staff engineer has access to the specifics of support rendered to every customer by any staff member. This archive of trouble tickets and solutions is structured as an easily retrievable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases as well as to vendors' in-house support personnel that allow Progent's online service specialists to find the best solutions quickly.Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Now