For small office network systems located in the state of Delaware, Progent's Microsoft and Cisco qualified technical experts can deliver remote phone help and remote troubleshooting to fix your network issues quickly and affordably. Progent has acquired enterprise-class skills, software tools, and support databases to identify and fix IT problems while avoiding the cost and time delays normally associated with in-person technical service visits.

If your Delaware company is situated outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your local network support options may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

Business Intelligence Reporting Consulting and Troubleshooting
Progent’s BI reporting consultants offer remote and onsite expertise to help you with any phase of business intelligence reporting from debugging or enhancing reports to planning and deploying a comprehensive BI solution. Progent's management reporting consultants can help your company to support your existing BI system, assist you to upgrade reports from a legacy reporting product to a current solution, and deliver as-needed online training tailored to your specific requirements. Progent’s business reporting professionals offer expertise in the leading business intelligence reporting platforms including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Network Consulting for Small Governments
Progent has extensive experience delivering a full-spectrum of online network consulting and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in delivering expert online IT consulting and has delivered IT solutions to organizations in all 50 states. Progent's remote computer consulting for local governments eliminates travel expenses and resolves issues faster than on-premises support.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent offers easy, immediate, and affordable access to Cisco CCIE Certified consultants. Cisco Certified Internetwork Experts are recognized network gurus who earn this top-level certification only through thorough testing by Cisco. CCIEs are able to handle the most complicated problems associated with network planning, implementation, repair, and support. Progent’s CCIE professionals cooperate closely with Cisco in-house staff in analyzing problems with Cisco's IOS platform and devising workarounds or acquiring patches to correct problems. Progent offers fast contact with a CCIE by phone so you can receive immediate assistance for tough network troubles that are affecting business efficiency but are beyond the scope of your usual network support resources.

Live Online Seminars for Desktop Apps
Progent offers online classes for popular client applications. Progent's Webinar training covers topics that include Microsoft Office 365 Excel and Power BI business reporting, Office 365 Word VBA development, Publisher co-editing, Outlook security, Office 365 Access programming, Microsoft Dynamics GP customization, and Windows 10 management. Webinar-based education offers all the advantages of traditional in-person sessions, such as immediate communication between students and trainers, but eliminates the costs of transportation and the challenge of attempting to synchronize the schedules of multiple students.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network assets, guards against company data leakage, performs health monitoring, enables safe end-user self service, and delivers a single control mechanism for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

Wi-Fi Site Survey
Progent’s Wireless Site Survey helps you to design and install a Wi-Fi wireless LAN adapted to your facilities, providing your business a wireless solution that delivers the coverage, speed, load-handling capability, QoS, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service. Progent’s onsite survey features physical inspection, spectrum and security assessment of your current WLAN, evaluation of your building’s floor plans, testing for RF interference, signal propagation modeling, identification of optimum placement for client-specified Wireless Access Points (WAPs) such as Aironet APs, Meraki access points and Apple AirPort equipment, and a detailed report describing the new WLAN.

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages built around the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge server management software platform that monitors the availability, speed and security of your IT system and identifies anomalies before they can disrupt your network. To give you more understanding about the performance and stability of your system infrastructure, Progent can help you integrate and manage leading network monitoring software powered by the Linux operating system.

Citrix Certified XenServer Support Services
Progent's Citrix certified XenServer consultants can assist you to understand the business benefits of XenServer and other Citrix platforms, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your current XenServer deployment and help you to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite access to a certified CCIE consultant to help your business to plan, implement, manage and repair converged communications environments built on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds helping companies of all sizes to build collaboration solutions by delivering services such as Cisco Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP phones setup, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.

Progent's Customer Testimonials
Progent has delivered remote or onsite IT consulting service to companies in every state in the U.S. Many of these clients have indicated their appreciation to Progent via testimonials to the high quality of Progent's support staff. Check out Progent's client testimonials to see what people say about the quality of Progent's consulting services

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that range from small or midsize organizations and campus LANs to enterprise data centers and service providers. Progent can help you to implement Cisco's quickly evolving switching technology to realize the performance, scale, resilience, virtualization support, security and manageability demanded by your business. For information about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support services. For information about Progent's consulting and support for Cisco's Nexus family of switches, see Cisco Nexus switch consulting and troubleshooting services. For details about Progent's support for Meraki switches, go to Cisco Meraki switches consulting and troubleshooting services.

Upgrade Support for Skype for Business
Progent's Microsoft-certified Skype for Business experts can provide remote and on-premises consulting services for companies of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you create and verify a security environment for your Skype for Business solution that meets government and industry standards.

Contact a Progent Network Consultant
To see how you can access a Progent network support expert for online or onsite support in , call 1-800-993-9400 or go to Online Network Support.