For office computer networks located in the state of Delaware, Progent's Microsoft authorized technicians can deliver online support and remote troubleshooting to solve your network systems problems fast and affordably. Progent has acquired enterprise-grade skills, software tools, and support databases to identify and repair network problems while avoiding the high cost and time delays normally associated with in-person service dispatches. In case your Delaware small business is located outside of the larger urban areas such as Wilmington, Dover, or Newark, your local network systems support choices may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent's staff of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a diverse range of customers. This means you obtain not just the technical competency needed for the job, but a consultant with proven methods for applying those skills to provide efficient network solutions.

Collaborative Platforms Support Services for a Remote Workforce
Progent can help small and medium-size companies to set up collaborative platforms such as SharePoint and Microsoft Teams to make it easy for their at-home employees to engage in productive interaction with colleagues and other stakeholders. To learn about how Progent's experts can help companies to install and maintain collaboration solutions for a remote workforce, visit collaboration platforms consulting expertise for at-home workers.

Cisco Small Business Wireless Access Points Consulting Services
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based devices engineered as value-priced wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or on-premises configuration and debugging support to help your organization to plan, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any scale or topology. To find out more about Progent's support for both current and older Cisco Small Business series of WiFi access points, see Cisco Small Business 100, 300 and 500 WiFi access points configuration and troubleshooting.

NetDocs Consulting Services
NetDocuments is a leading cloud-based document management system (DMS) designed for legal workflows. Progent can provide the services of NetDocuments consultants who can provide high-level guidance to help you to design, configure, manage, optimize, or troubleshoot a document management system environment powered by NetDocuments. For details about Progent's consulting expertise for NetDocuments, see NetDocuments DMS consulting services.

Wide and Deep Expertise with Office Networking
Progentís group of more than 100 networking experts means clients can take advantage of the leverage of more than a thousand years of cumulative background and collective knowledge to resolve the most difficult IT issues. Progentís certified network consultants have the experience to find fixes fast and implement them cost effectively.

Google Android Smartphone Integration and Management
Progent's Android phone integration expertise have years of experience delivering online and onsite assistance for organizations of any size who want to incorporate Android phones and tablets into their information systems so that users can communicate and collaborate while on the go. Progent has the range of know-how to solve network problems that span numerous vendors and that entail a mix of older and current technology. Progent offers budget-friendly remote expertise to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to assist you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management support to help you finish strategic IT projects on time and within budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one training to help you manage and use Android phones and tablets securely and productively.

Juniper and NetScreen Consulting Services
Progent's Juniper Networks-authorized network consultants can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable your business to simplify the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software products and can help you manage environments that include a mix of Juniper's software platforms.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious qualification that signifies mastery in information system security auditing. Certified by ANSI, the CISA credential requires that consultants pass an extensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier network security audit consultant trained to help businesses in the fields of information systems audit process, IT governance, network assets and infrastructure lifecycle, IT support, protection of information resources, and disaster recovery preparedness.

Remote Consulting for Windows Server 2008 R2
The complexity and integration demands of Microsoft Windows Server 2008 R2 requires an information technology expert with hands-on experience and diverse knowledge in designing and building cohesive and comprehensive business information networks. The professional experience of Progent's seasoned Windows 2008 R2 experts, with an average of over 10 years of background supporting Microsoft-based solutions, helps insure your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2019 consulting experts and Windows Server 2022 support experts can help you to evaluate the benefits of migrating to a current version of Windows Server. If you are planning on creating a hybrid network model that combines on-prem resources with cloud-based services like those offered by Microsoft Azure, Progent can assist your organization to build a cohesive hybrid cloud environment for Windows Server.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the typical online Cisco router support services offered by Progent include setting up domain name, DHCP, routing maps, T1, security logon banner and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing tables, and line settings; installing current IOS image; setting up and confirming failover; fixing VPN tunnel problems; making a network diagram and documenting router setup; plus policy and disaster recovery strategy.

Conferencing Expertise for Telecommuters
Progent's experts can help small and mid-size organizations to set up and debug video conferencing applications to enable their at-home employees to collaborate securely and productively with colleagues and clients. To learn about how Progent can assist organizations to install and maintain video conferencing applications for telecommuters, refer to teleconferencing consulting expertise for teleworkers.

Help Desk Call Center Support for Teleworkers
Progent offers small and mid-size companies overflow or fully outsourced Help Desk Call Center support for an at-home workforce. To learn about Progent's overflow or fully outsourced Help Desk Call Center services for a remote workforce, visit Help Desk support services for at-home workers.

Virtualization Consulting
Virtualization techniques enable businesses to maximize resource utilization, streamline network operations, and enhance application availability and security. run several virtual servers on one actual computer. Typical usage scenarios for virtualization include hardware consolidation, low-cost hosts for programs that require outdated OS software, and affordable segregation of software development or pilot environments from production ones. Progent's virtual server consultants offer Windows 2022 Hyper-V Virtualization solutions, Microsoft Windows 2019 Hyper-V Virtualization expertise, Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, VMware vSphere and vCloud deployment, VMware NSX virtual network design and management, and Citrix XenServer virtual server assistance. Progent can install virtual machines to maximize speed, reliability and ease of administration while simultaneously cutting expenses; suggest and verify business recovery strategies that reduce productivity loss in the event of a major failure; and provide ongoing support, repair, and engineering services as virtualization technology advances.

64-bit Processing Upgrade Support Services
Progentís 64-bit upgrade support specialists can help you to update your servers and desktop PCs affordably from 32 to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit processing, design an economical upgrade process that minimizes operational disruptions, and offer timely online help to assist you to install 64-bit operating systems and applications on your current computers. Progent's Microsoft-premier consultants can help your company to integrate the 64-bit versions of Microsoft platforms like Microsoft Windows Server, SQL Server, Windows 10, and Office Excel.

Security Inventory Scanning for Small Business Networks
Progent has put together two low-cost service packages intended to allow small businesses to get an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your network from outside your firewall to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized machine within your firewall to determine the risk to inside assaults. The two security inventory services are configured and executed from a protected external location.

Progent's Integration and Training Support for Microsoft Office and Microsoft 365
Progent's Office and Microsoft 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a seamless solution that offers fast ROI and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Microsoft 365 applications with each other and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility problems between different versions of Office desktop and can provide customized online Office and Microsoft 365 training to individuals and teams.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement a smooth deployment of Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters. Also, Progent's Windows Server 2022 migration experts and Windows Server 2019 migration experts can help you to design and implement a smooth upgrade from Windows Server 2016 to a modern release of Microsoft Windows Server.

Get in Touch with a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for remote or onsite support, call 1-800-993-9400 or go to Online Computer Support.

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  • Contact Progent
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    For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, call 800-993-9400 or send email to

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