For small business network systems located within the state of Delaware, Progent's Microsoft authorized technicians can deliver remote phone support and troubleshooting to solve your computer network troubles quickly and affordably. Progent has developed enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and fix IT problems without the cost and delays normally associated with onsite technical service calls.
If your Delaware small business is located beyond the larger metropolitan areas such as Wilmington, Dover, or Newark, your local network support options may be limited in technical expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís team of expert network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a diverse range of clients. This means you obtain not just the technical competency needed for the job, but an expert with field proven methods for applying that expertise to provide affordable network solutions.
SQL Server 2012 Expertise
Progent offers the support of certified SQL Server 2012 consultants as well as experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to assist your business to maintain your SQL Server 2012 solution and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.
Collaboration Solutions Expertise for a Remote Workforce
Progent can help small and mid-size organizations to deploy collaboration technology like SharePoint and Microsoft Teams to permit their teleworkers to benefit from productive interaction with fellow workers and clients. To learn about ways Progent's experts can assist organizations to install and manage collaboration applications for remote workers, refer to collaborative applications consulting expertise for remote workers.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.
Wide and Deep Knowledge of Office Networks
Progentís team of over 100 networking consultants means clients can take advantage of the leverage of more than a thousand years of combined experience and collective knowledge to repair the most vexing network problems. Progentís certified information technology consultants possess the know-how to come up with solutions fast and implement them affordably.
Android Phone Integration
Progent's Android phone integration consulting have extensive background delivering online and on-premises assistance for organizations of all sizes who need to incorporate Android phones and tablets into their IT systems so that users can communicate and collaborate while on the go. Progent offers the breadth of skills to solve technical problems that involve multiple manufacturers and that entail a combination of older and current technology. Progent offers affordable online expertise to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to resolve especially challenging IT issues, or Progent can provide outsourced or co-sourced project management support to help you complete strategic IT initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and use Android phones and tablets efficiently.
Simple Sign-on and Billing Structure
Progent's easy by-the-minute billing model requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that increase service. For remote support during normal working hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's team member is actually on-site solving your issues. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you might be billed for our consultant's travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available engineer is usually close by to assist. Progent can in addition provide on-premises support to the majority of zip codes in the United States within 24 hours of receiving a service request. Progent's remote technical support team has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Best Practices Followed by Expert Consultants
Many businesses situated far from cities with plentiful expert engineers utilize poorly trained or inexperienced local consultants for vital network support services. This can produce a system that is unstable or inefficient. Progentís staff of Microsoft and Cisco premier engineers average more than ten years of hands-on industry background, in the trenches of IT support, performing a wide array of information system tasks for a diverse mix of customers. Consequently, with Progent you receive not just expert technical knowledge, but an engineer who understands computer industry leading practices in applying those skills to resolve actual business network issues efficiently and in a consistent way.
Network Infrastructure Consulting Services for Telecommuters
Progent can assist small and mid-size companies to plan, configure and debug the network infrastructure for work-from-home employees. Aspects of network infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connectivity, VDI desktop software, router setup, wireless network design and deployment, and robust Internet connections. For details about Progent's infrastructure consulting services for an at-home workforce, visit network infrastructure expertise for teleworkers.
Response Time of Progent's Technical Response Center for Online Support
Progent's Technical Response Center is dedicated to delivering the best level of remote IT support services offered anywhere for both urgent as well as non-critical problems. For emergency issues that affect multiple users, key individuals, or a mission-critical program, the TRC will engage within an hour. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your trouble ticket will be created promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on each resolved issue to make sure you are comfortable with the outcome and ready to close out the ticket. Learn more about Progent's TRC Customer Commitment.
Upgrade Consulting for Skype for Business
Progent's Microsoft-certified Skype for Business integrators can provide online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified information security experts can assist you design and verify a security strategy for your Skype for Business deployment that meets government and industry standards.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the products, technologies and services that make up creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a cohesive collaboration solution.
Video Conferencing and Telepresence Consultants
Progent offers the services of an accredited video conferencing and telepresence engineer with an extensive background integrating products from the leading telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or maintain a telepresence environment that protects your current investment and optimizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers able to help businesses of any size to create and troubleshoot a network that delivers the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.
Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for remote or onsite support in #(state), call 1-800-993-9400 or go to Remote Computer Support.