For small office network systems located within the state ofDelaware, Progent's Microsoft certified technicians can provide online support and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has developed enterprise-level expertise, advanced software tools, and support knowledge bases to identify and fix network problems while avoiding the cost and delays associated with onsite service dispatches.
If yourDelawarecompany is located outside of the larger metro areas such asWilmington, Dover, or Newark, your local computer network support options may be limited in expertise, or not available during an emergency. This results in a network environment that is unstable or causing wasted time due to technical problems persisting for too long. Progentís group of expert network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a broad range of customers. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to provide excellent network solutions.
Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online expertise for disaster recovery/business continuity planning, validation, and training to help your company to prepare for potential catastrophes, reduce downtime for your vital network functions, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity consultants can work closely with your management and IT administration group to provide business impact analysis, identify interdependencies, identify the assets required to operate your business, prioritize key IT functions and specify acceptable restoration times, select colocation sites, configure safe offsite access capability for crucial workers, implement emergency notification mechanisms and assign responsibilities for personnel, document a comprehensive recovery and test plan, and provide training for key people to carry your business continuity solution. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery experts can help you to create an affordable disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.
Consulting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your company to move from an earlier version of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you get maximum business value. Progent can also provide SCVMM 2016 migration expertise to help your organization to design and execute a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can benefit from new assurance capabilities, high availability VMM storage options, and other improvements.
Cisco Firepower NGFW Firewalls Consulting Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized management of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE firewall consultants can assist you to design and execute an efficient migration to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to build and centrally control IT environments that include branch offices, data centers, private clouds and public clouds. For more information about Cisco's Firepower portfolio of Next Generation Firewalls (NGFWs), refer to Firepower Series firewalls consulting services.
Easy Engagement and Billing Model
Progent's simplified by-the-minute billing policy has no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other additional fees that drive up support costs. For remote support during regular business hours, you only get billed for the actual time spent working on your issue. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually on premises working on your issues. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be charged for our engineerís travel time, but never an increased emergency rate. Since Progent maintains a large pool of expert consultants located within the entire service territory, an available consultant is usually close by to assist. Progent can in addition offer on-premises service to the majority of zip codes in the United States within one business day of receiving a support call. Progent's remote support group has provided help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
Google Android Smartphone and Tablet Integration
Progent's Android phone and tablet integration consultants have extensive background providing remote and on-premises assistance for organizations of any size who need to incorporate Android phones and tablets into their information networks so that mobile clients can work together from virtually anywhere. Progent has the breadth of skills to resolve technical issues that span numerous vendors and that represent a mix of older and current information technology. Progent provides budget-friendly online technical support to assist you with any aspect of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve especially stubborn technical issues, or Progent can provide comprehensive project management support to ensure that you finish major IT initiatives on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and use Android phones and tablets efficiently.
Comprehensive Documentation of Services
Progent provides complete and detailed reports of all support activity to ensure customers donít ever feel ďcaptiveĒ to their support organization. Progent sends e-mail accounts of support activity shortly after completion of each support interaction, and also provides a hard copy along with monthly billings. Complete IT service documentation makes it easier for customers to transfer to a new support organization or assume increased support responsibilities in house. Good service documentation also provides management the information needed to assess the quality of support services and produce better informed IT expense projections.
VoIP Solutions Support Services for Telecommuters
Progent can help small and medium-size companies to configure IP voice technology to provide their teleworkers the benefit of seamless access to the company phone network. To learn about how Progent can assist your remote workforce to integrate and debug IP voice solutions, see IP voice solutions for an at-home workforce.
Failover Clustering Support for Windows Server
The failover clustering feature set incorporated into the latest versions of MS Windows Server is dramatically re-engineered to simplify the deployment, setup, and administration of server clusters and to offer improved levels of network availability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster infrastructure for maximum uptime, hardened security and quorum structure, fewer failure points, more storage and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can assist you evaluate the advantages of Windows clustering, plan and execute a deployment, educate your IT staff to administer your failover clusters, provide ongoing consulting and support services, and produce and validate a workplace recovery procedure. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery consultants can help you you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.
Progent's Integration and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
Get in Touch with a Progent Network Consultant
To find out how to access a Progent network consultant for online or on-premises assistance, call 1-800-993-9400 or visit Remote Computer Help.