For small office computer networks located in the state ofDelaware, Progent's Microsoft and Cisco certified consultants can provide remote phone help and troubleshooting to repair your computer system problems fast and cost effectively. Progent has acquired top-notch skills, advanced software utilities, and support databases to troubleshoot and fix computer network problems while avoiding the high cost and time delays associated with onsite technical service visits.

If yourDelawarecompany is situated outside of the larger metro areas such asWilmington, Dover, or Newark, your nearby network systems support choices may be limited in expertise, or not available during a crisis. This can result in a network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progent's staff of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with proven methods for applying that expertise to provide efficient network solutions.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a prestigious qualification that signifies mastery in IS security audit and control. Accredited by ANSI, the CISA credential requires that candidates pass a comprehensive examination administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier network security audit consultant able to help businesses in the fields of information systems audit services, information technology enforcement, systems and infrastructure ROI, information technology service delivery, protection of data assets, and business continuity preparedness.

ProSight Network Audits for Assessing Network Health
ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable and more secure AD implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. For details about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

Broad and Deep Experience with Business Information Networks
Progentís group of more than 100 network consultants means customers can take advantage of the leverage of over a thousand years of cumulative background and collective information to fix the most troublesome network problems. Progentís certified network consultants have the know-how to identify solutions fast and implement them affordably.

IT Consulting Services for Local Governments and School Districts
Progent has extensive experience providing a broad range of online IT consulting and emergency repair services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert online IT support and has provided network support to organizations in all 50 states. Progent's remote computer support for local governments eliminates travel expenses and solves problems more quickly than on-premises support.

Software Update Management Services
Patch management includes installing software updates to operating systems and applications, physical and virtual servers and endpoints, peripherals like printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices such as sensors and health monitors. Prompt and correctly managed updating optimizes security, compliance, uptime, and capability. Sporadic software update management can cause security gaps, compatibility issues, slow or erratic performance, unnecessary downtime, or unavailability of important features. Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective option for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. For details, visit Progent's software update management service plans.

Ransomware Forensics Services
Progent's ransomware forensics analysis services are aimed at determining and describing the ransomware assault's progress throughout the compromised network from start to finish. Progent's ransomware forensics consultants can save the evidence of a ransomware assault and perform a comprehensive forensics analysis without interfering with activity related to operational continuity and data recovery. You can utilize Progent's ransomware forensics analysis to counter future ransomware attacks, validate the cleanup of encrypted data, and meet insurance carrier and regulatory mandates

Microsoft Teams Solution Design Consultants
Teams replaces Skype for Business Online as Microsoft's premier cloud platform for group conversation and collaboration. Progent's Microsoft Teams consultants can assist your organization to plan an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

Exchange Server 2016 Migration Support Services
Progent's certified Microsoft Exchange Server 2016 migration consultants can assist you in all facets of your migration to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, databases and log files; configuring hardware load balancing for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web. Progent can also provide Exchange 2019 upgrade assistance and Office 365 Exchange Online integration to assist you to move to a more modern version of Exchange Server.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can help implement cost-effective security solutions that guard a small office against modern threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support onsite, remote, and mobile users accessing network resources distributed across multiple physical sites and various clouds.

Remote Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, assigning ownership, remote desktop control, progress tracking, problem resolution, and and metrics. Intended for smaller businesses with few dedicated service technicians for desktop issues, Progent's Standard Help Desk Services provide remote support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter experts to resolve the most issues. To learn more, refer to Progentís remote Help Desk services for small organizations.

MSP360 Backup Solutions
Progent can help you to design, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, works with all popular public clouds, and permits businesses to build a backup ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to prevent data loss resulting from user miscues, system glitches, ill-intentioned insiders, and malware assaults like ransomware. To learn more, go to ProSight DPS 360 Backup services.

Cisco Catalyst 9100 Series Wireless Access Points Consulting
Progent's Cisco Catalyst Wi-Fi 6 and 6E Access Point experts can provide economical online and onsite support for Catalyst Wi-Fi 6 and 6E wireless access points (WAPs). For details about Progent's support for Cisco's Catalyst 9100 Family of Wireless APs, refer to Cisco Catalyst 9100 Wi-Fi 6 and 6E 802.11ax access points system planning, deployment, and debugging services.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix XenServer consultants can help you to understand the strategic advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to design, test, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your current Citrix technology environment and show you how to enhance resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.

Consulting and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have extensive experience planning, implementing, enhancing and fixing SCOM environments and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to maintain your current SCOM deployment and remediate serious issues uncovered by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to help your organization to upgrade smoothly from SCOM 2012 to Operations Manager 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

Contact a Progent Computer Consultant
To learn how you can access a Progent network support expert for remote or onsite help, call 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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