For business network systems located in the state ofDelaware, Progent's Microsoft and Cisco authorized technical experts can provide online help and remote troubleshooting to resolve your computer system issues fast and cost effectively. Progent has developed world-class skills, software tools, and support knowledge bases to identify and fix network problems while avoiding the cost and delays associated with on-site technical service visits.

If yourDelawaresmall business is situated beyond the larger metropolitan areas such asWilmington, Dover, or Newark, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent's team of seasoned network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying those skills to deliver efficient network solutions.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of migrating to SQL Server 2017 and can help you to design and carry out a cost-effective migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support ranging from on-demand design review or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget. Also, Progent's SQL Server 2019 integration experts can help you to upgrade efficiently from Microsoft SQL Server 2017 to a more modern release of SQL Server. For more information, see SQL Server 2017 integration expertise.

NetDocs Support Services
NetDocuments is a cloud-based document management system built specifically for the legal profession. Progent can provide the services of NetDocuments consultants who can deliver high-level advice to help your organization to design, configure, manage, optimize, or troubleshoot a DMS solution powered by NetDocuments. To learn about Progent's consulting support for NetDocs, visit NetDocs DMS consulting services.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's skills to design, deploy, and maintain information system control mechanisms to mitigate risk. Progent offers the expertise of a CRISC-certified risk management expert to assist you to develop and execute a risk management plan based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.

Eliminate Dependence on an Individual Freelance Consultant
By building a relationship with a full-service computer consulting and support organization such as Progent rather than with a freelance consultant, your company is ensured fast availability of capable experts whenever you need them. You no longer have to worry that sickness, training, time off, or conflicting priorities with different clients will leave you without support when you have an emergency.

Expertise for Managing and Monitoring the Endpoints of Your At-Home Workers
Progent can help small and medium-size organizations to deploy centralized remote endpoint management solutions for administering endpoints used by telecommuters. For details about ways Progent can help your company to manage the remote endpoints of your teleworkers, visit solutions for managing the endpoints of your teleworkers.

Remote Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center provides expert remote support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the expertise to assist you to analyze and resolve tough network problems rapidly and cost effectively. The breadth of technical expertise represented by Progent's staff of consultants allows them to escalate even the most challenging issues to the right specialists as required. Whether you require one-time phone support and online repair or continuing availability of a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level support without the cost and management hassle of maintaining a big internal support group.

System Center Data Protection Manager Support Services
System Center 2016 Data Protection Manager (SCDPM 2016) offers small and mid-size organizations near-continuous backup and easy recovery functions for Microsoft networks. SCDPM 2016 offers application-aware protection for critical platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous release of DPM or from an outdated solution, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management support to help you complete your SCDPM 2016 deployment on time and on budget.

SQL Server 2019 Integration Experts
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 consultants can help you to integrate Microsoft SQL Server 2019 efficiently with additional Microsoft products by offering consulting services such as Microsoft Windows Server 2022 integration consulting, Windows Server 2019 upgrade expertise, SharePoint Server 2019 application development, Power BI business reporting training and support, Exchange Server 2019 migration expertise and Microsoft 365 Exchange Online integration solutions, and Active Directory and Azure Active Directory design and debugging.

ProSight Managed Services for Network Monitoring and Management
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, patch management, cloud-based backup/recovery, network infrastructure management, virtual machine hosting, and IT asset documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Desktop and Mobile Device Centralized Administration Support
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) design and installation and Intune expertise to consolidate and simplify the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2016 from an older change management solution or assist you to modify your current SCCM 2016 ecosystem to support your evolving business needs.

Cisco IOS software Update Consulting
If your network includes Cisco appliances, you may be using an old release of Cisco IOS, the operating system used in most Cisco router as well as current switches from Cisco. Cisco frequently provides upgrades to IOS in order to correct problems, shore up security weaknesses, or improve functionality. However, upgrading IOS or other Cisco control software can be tricky, depending upon your Cisco device and your system environment. For example, there may be limited internal Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide array of services related to upgrading Cisco IOS software or any Cisco control software such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your router software, propose appropriate upgrades, provision Cisco devices, transfer images/, activate and verify your Cisco software, tune performance, troubleshoot issues, and teach your network support staff how to get the benefits of all important new features.

Talk to a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for remote or onsite support, phone 1-800-993-9400 or visit Remote Network Support.



An index of content::

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    Microsoft Systems Management Server 2003 offers added capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software by making it simpler to copy system images, manage mobile devices, and operate management utilities. In addition to advising you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can minimize cost and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define efficient procedures and standards to manage handheld computers and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that incorporates policies, processes and technologies to keep your IT computer system safe.

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    Progent's high availability network consultants provide non-stop computing consulting, disaster recovery planning, network load balancing, non-stop interoffice connectivity, high-availability Internet architecture design, fault-tolerant data center services, and other high-availability networking consulting to help your organization integrate a 24x7 environment for mission-critical applications. Progent possesses the knowledge and experience to develop economical, fault-tolerant systems by utilizing the expanding library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco authorized consultants can help you build a high-availability mutli-location network with a completely mirrored Internet connection and intelligent system load balancing.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious problems detected by SCOM 2012.

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    Progent offers the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent can provide advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, fault tolerance, and application mobility.

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    WatchGuard Firebox T55 Firewall Compliance Auditor

    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.

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    Immediate Microsoft Technical Support Extended Helpdesk

    Progent's Microsoft and Cisco certified experts provide several ways to help medium-size and large businesses develop a cost-effective and successful in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies analyze the various top level Help Desk software packages on the market and decide what products may be too expensive, miss key functions, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to reinforce their in-house Help Desk staff for special tasks or to fill in for vacationing or incapacitated workers.

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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security professionals. GIAC certifications are recognized by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security disciplines covered within GIAC certification including auditing network security mechanisms, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    For assistance writing, enhancing, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progent's expert team of programmers, relational database architects, and software project managers can make sure you get the job completed on time and within your budget. Progent's seasoned application programmers can provide affordable and efficient online consulting for jobs as simple as writing VBA scripts for Office Excel or as challenging as developing mission-critical RDBMS applications built on SQL Server ,Oracle, or MySQL.

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    Network monitoring ordinarily entails tracking a network's resource usage in order to identify throughput bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be deployed to observe mixed-platform environments where Linux and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these programs to tune and repair your network. Progent's Linux consulting professionals provide small companies and developers help with administering and servicing UNIX and Linux networks that coexist with Windows-based technology.

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    Progent can help small and mid-size companies to implement centralized remote endpoint management systems for administering devices operated by teleworkers.

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    Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks firewalls to provide a modern security solution that extends across your on-premises and cloud-based assets and guards any user at any location with any endpoint device.

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    Progent's work environment will make you a more capable consultant by enhancing your information technology skills and increasing the loyalty of your clients. Progent delivers this promise by attracting the best consulting talent for you to operate with, providing an advanced network and communications architecture, using custom software tools to deliver the maximum quality of support, and by streamlining proven operational models for finding and retaining clients.

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    Progent provides a variety of IT support packages for small companies. These IT outsourcing and server monitoring solutions are built around the anticipatory problem solving capabilities of Operations Manager, a next-generation network and IT support software platform that tracks the availability, performance, and safety of your network and identifies incipient troubles before they can bring down your system. With Progent's affordably priced IT service packages, small organizations can choose a basic co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

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    Even if your business has a minimal computer support group and a limited IT budget, your information system can still feature the same high availability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the latest network management software for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your vital network applications and hardware operating.

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    ProSight Data Protection Services ECHO provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800

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  • Online Support Services Cisco PIX Upgrade
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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you determine if you should move up to the latest firewall products available from Cisco. Progent's Cisco-certified specialists can help you design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Microsoft 365, previously called Office 365, is Microsoft's expanding suite of productivity applications and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud services are offered in an array of product bundles targeted at customers ranging from students and home offices to enterprises. Progent offers fast and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to evaluate the wealth of subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent supports multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and manage hybrid solutions that seamlessly combine on-premises and cloud products and services.

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