Quick, Affordable Remote Network Help for Denton, Texas Small Companies
For more than twenty years, Progent has focused on delivering enterprise-class network support to customers who have small-company budgets. Progent has built a powerful support system that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting technology, a large pool of consultants accredited in a wide range of technical practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-up, a worldwide group of on-line troubleshooting experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house IT service staff. This can cut costs and help meet schedules for major IT initiatives like application programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your business to plan and implement your cloud strategy.

Core IT Areas Supported by Progent for Businesses in Denton, Texas
Progent's team of industry certified engineers provides assistance for virtually all aspects of network technology found in businesses of all sizes. Technologies supported by Progent in and around Denton include:

Service Delivery Options for Denton, Texas Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, consistent follow-up, and tight expense monitoring for an array of IT service delivery options that include remote troubleshooting, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: onsite service technicians when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security engineering, fault tolerant it system design, virtual server strategies, plus integration, customization and support for small business software such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and major system upgrades, longer term initiatives like upgrading an older MRP platform to a current Microsoft Dynamics 365 package, relational database application development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure required for a remote workforce. Aspects of network infrastructure where Progent's consultants offer guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network design and implementation, and reliable Internet connections. To learn about Progent's infrastructure support services for a remote workforce, refer to network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to transfer to another service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of hardware, system support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support services to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network information protection and reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of network service, performing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for repairing real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major bills for quick repairs. An additional advantage of by-the-minute billing is that clients will be less tempted to permit less critical issues to stay unaddressed until they become major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Denton, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

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    Progent's Microsoft certified experts provide a range of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool built, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and configure, and with its segmented approach you are able to license only the functions you currently require, with the option to add users and increase capabilities when necessary. Progent's Microsoft Dynamics GP Software consulting engineers can help you install, customize and administer Dynamics GP/Great Plains 2010 and also older versions of Dynamics GP/Great Plains.

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    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a common location for your workers or customers to access, manage, distribute and interact with useful data, documents, and software and to communicate with other people. It allows quicker and better decisions, more effective access across groups and more streamlined business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and without an organization. Windows SharePoint Services join employees, customers, teams and projects with the data they've developed in a way that makes data easy to find, download and apply.

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    E-Mail Guard is Progent's economical anti-spam and virus defense managed service that gives small companies world-class protection against spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-managed anti-spam and antivirus services that stop email assaults before they can breech the company firewall. Perimeter Manager also allows administrators monitor and manage their email application, regardless of server platform, hardware technology, or geographic location.

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    Progent's Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint Server provides a central location for your workers or clients to connect to, organize, share and interact with useful data, documents, and applications and to interact with other people. SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they've created in a manner that makes data easy to locate, download and apply. Progent's certified SharePoint experts can assist you to manage your current SharePoint solution or upgrade to the latest version of SharePoint.

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    Dynamics GP 2015 R2 features a new architecture that improves cloud integration, works with the most popular handheld devices, permits one-time sign-on with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and experience to address the many IT and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will maximize the return on your investment in this powerful product.


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