Low-cost Network Help from Microsoft and Cisco premier Experts for Businesses in Denton, TX
By delivering professional support when you require it, making available specialized expertise for key applications, providing high-value services like virtual server hosting, billing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your It network and minimize service expenses. Progent understands that network security, reliability, and performance are just as important to small businesses as to major corporations but that smaller organizations lack the leverage to spend heavily in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to deliver the IT support your company needs whenever you require it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Primary Practice Areas Supported by Progent for Office Networks in Denton, Texas
Progent's nationwide team of certified consultants provides support for all aspects of information systems used by companies of all sizes. Practice areas served by Progent in and around Denton include:
Service Delivery Alternatives for Denton, Texas Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include online troubleshooting, in-person support, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: onsite service technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning how to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Help Desk Services.
- Help Desk Sharing Services
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, refer to Progentís shared Help Desk services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability network consulting, server virtualization strategies, plus configuration, programming and training for small business software including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives like customizing a legacy ERP system to a modern MS Dynamics 365 solution, database software development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and malware cleanup.
- Network Infrastructure Guidance for Teleworkers
Progent can assist small and medium-size companies to plan, configure and debug the infrastructure required for remote workers. Areas of infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN connections, VDI desktop software, router setup, Wi-Fi network planning and deployment, and reliable Internet connectivity. For information about Progent's infrastructure support services for telecommuters, go to network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also convenient for customers to migrate to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information protection and reporting.
The breadth and depth of Progent's consulting team offer a unique set of advantages to clients trying to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, in the trenches of network support, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for resolving actual IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for fast repairs. An additional advantage of granular invoicing is that clients will not be tempted to allow incipient problems to stay unaddressed until they become big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by every consultant to every client. The practice of detailing and organizing service records allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Denton, Texas company needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).