Professional Remote Help for Denton, Texas Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large network service organizations. Many small businesses permit themselves to become overly dependent on individual engineers or small support firms who don't have the size or broad knowledge to react quickly or efficiently to technical crises. Still other small companies resort to mass-market service providers staffed with personnel able to offer standardized fixes for common issues but who do not have the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small company information networks.
Progent's proven approach to providing low-cost and effective network support to small businesses has made Progent among the top Microsoft-certified network consulting firms in the United States. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major projects such as application development, business continuity planning and testing, network security audits, office consolidations, or software migrations.
Progent can in addition offer access to accredited experts to assist your company to plan and execute a sensible cloud strategy.
Core Technical Areas Supported by Progent for Business Networks in Denton, Texas
Progent's team of certified engineers provides help for all aspects of network technology used by businesses of any size. Practice areas supported by Progent in Denton include:
Service Delivery Options Available for Denton, Texas Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Service Model promotes fast support, thorough activity records, dependable follow-through, and tight cost control across an array of network support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair network issues without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer support services.
- Onsite Support
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: onsite service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to register for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Services are intended for small and midsize companies who require fast and reliable support from a professional Helpdesk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that business computer networks are always up and running. Learn more about Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop network engineering, virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, extended initiatives such as business analytics application development and support, database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange and SQL Server in order to provide small businesses with higher levels of availability, protection, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can save you the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can handle the multi- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-qualified cybersecurity consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network information security and reporting.
The breadth and size of Progent's consulting team offer a powerful set of advantages to customers wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of network service, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for solving real-world network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast fixes. An additional advantage of granular billing is that customers are less inclined to allow simple issues to stay unaddressed until they grow into big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by every consultant to every client. The practice of documenting and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Denton, Texas company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).