Affordable Network Support from Microsoft and Cisco premier Experts for Companies in Denton, TX
By offering professional know-how when you need it, providing in-depth knowledge for key business applications, providing innovative services like virtual server hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your It network and cut support expenses. Progent recognizes that information system security, reliability, and efficiency are as critical to small businesses as to major corporations but that smaller organizations lack the economy of scale to invest heavily in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to deliver the IT support expertise your business requires when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house network service team. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Core Technologies Supported by Progent for Office Networks in Denton, Texas
Progent's team of certified engineers provides support for all aspects of network technology found in businesses of all sizes. Practice areas supported by Progent in and around Denton include:

Service Delivery Alternatives for Denton, Texas Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, consistent follow-through, and tight cost monitoring across a range of IT support delivery options that include online repairs, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all businesses who require fast and dependable access to an online Help Desk with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller businesses typically are constrained by tight information technology funds and can spare scant management attention for dealing with network support, Progent's Contact Center Services could be the most efficient option to make sure that small business computer systems are always up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability it system design, virtualization strategies, plus configuration, programming and support for small business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site relocations and massive system migrations, longer term initiatives like management information application development and customization, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible with the class of on-site data center that is practical for most small and midsize companies. Since Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and scalability but that is in addition simple for clients to migrate to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Denton, Texas Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT support enable small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For network services, smaller businesses sometimes depend excessively on independent engineers. Although individual support providers have lower overhead than more substantial IT service organizations and can afford to charge apparently lower rates, freelancers are occasionally too overworked to respond rapidly to critical network problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup personnel may require your company to go without assistance during a crisis. As your company expands, network downtime or difficulties with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can evaporate quickly due to lower output. In addition, when independent engineers encounter new technologies, the lack of a big engineering group to depend on for advice forces them to train with the meter running while your business ends up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of smaller support organizations or independent engineers specializing in small business network support may excel at delivering routine fixes but don't have the experience to work cost-effectively with complicated network environments with a variety of operating systems, multiple locations, Voice over IP implementations, remote clients, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your small business because enterprise networks are by nature complex, integration problems require thorough knowledge in numerous technical areas, and achieving a high level of robustness, availability, and protection calls for enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a solid architecture, a sequence of ad hoc fixes often get tossed on top of a tenuous foundation. As a business grows, reliability and expandability issues can hinder the productivity of the organization. Such networks need thorough evaluation, smart business planning, and broad-based experience to migrate to an IT environment that can provide the solid basis to handle critical business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to work through an ever more complicated maze of technology alternatives available for enabling growth and enhancing productivity. They do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the genuine interests of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a small business.

Get in Touch with Progent
In case your Denton, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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VMware Site Recovery Manager Failback Consult
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VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

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Forefront Threat Management Gateway Network Consultant
Microsoft Forefront TMG Specialist

Forefront Threat Management Gateway 2010 is based on the powerful security technologies of ISA Server and provides a easily managed web gateway that acts as a single-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, permits customized reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified consultants can assist you to design and carry out pilot and production implementations; interface Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also help your organization to migrate economically to Forefront TMG 2010 from any version of ISA Server.

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VMware Site Recovery Manager Migration Consulting
Consultant for VMware Site Recovery Manager Migration

VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution based on VMware SRM.

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Consultant Services for ransomware vulnerability evaluation

The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that minimizes your exposure to ransomware and meets your company's needs.

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IT Consultants for IP Address Management

Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues.

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Citrix Virtualization Engineers
Troubleshooting for Citrix XenServer

Citrix has developed a comprehensive line of products that deliver enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the business advantages of Citrix technology and can help you plan, test, implement, optimize, and support Citrix solutions.

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Microsoft System Center Operations Manager Online Technical Support
Microsoft Operations Manager Specialist

Progent offers a selection of network service packages for small organizations. These IT outsourcing and server monitoring services are built around the anticipatory problem solving abilities of System Center Operations Manager, a state-of-the-art network and system support product that monitors the availability, performance, and security of your information system and isolates incipient troubles before they can bring down your system. With Progent's economically priced network support programs, small businesses can select a basic co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.

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Remote Troubleshooting for Cisco AnyConnect

Progentís certified Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and excellent reliability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating common OS-specific security holes.

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