Low-cost Network Tech Support from Microsoft certified Experts for Companies in Denton, TX
By delivering professional know-how whenever you need it, making available specialized knowledge for critical applications, offering high-value services like virtual server hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and minimize service expenses. Progent recognizes that information system security, dependability, and efficiency are as critical to small companies as to large corporations but that small companies don't have the economy of scale to invest aggressively in computer technology and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's capability to deliver the IT support expertise your business needs whenever you need it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Businesses in Denton, Texas
Progent's group of industry certified consultants provides support for all facets of network technology found in businesses of any size. Practice areas served by Progent in and around Denton include:

Service Delivery Alternatives for Denton, Texas Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, and IT management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Model promotes fast response, comprehensive activity documentation, consistent follow-up, and strict expense control for an array of network support delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with vital technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and support for business software such as financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including office relocations and major software upgrades, longer term projects like upgrading a legacy MRP system to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, set up and troubleshoot the network infrastructure needed to support work-from-home employees. Aspects of network infrastructure where Progent's consultants offer support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure expertise for remote workers, refer to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit businesses with mixed networks to save dramatically on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Denton, Texas Businesses
Progent's size, scope of technical skill, and familiarity with corporate network support allow small and midsize businesses to avoid the pitfalls related to excessive reliance on thinly staffed support organizations or freelance engineers.

Working with Progent allows your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, small companies often rely excessively on independent engineers. Although individual support providers have lower overhead than more substantial IT service firms and can afford to bill apparently smaller rates, they are sometimes too overworked to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for help during a crisis. As your company grows, system downtime or difficulties with line-of-business programs get more expensive. The money you believed you were conserving on a freelancer can evaporate quickly because of lower output. In addition, when independent consultants encounter new technologies, the lack of a large consulting group to count on for advice forces them to learn with the meter running while your company ends up footing the bill for their continuing education.

  • Gain Access to Experts in Complex Network Solutions
    Many smaller support organizations or independent engineers specializing in small company network support are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complex network configurations with a variety of operating systems, numerous offices, VoIP systems, mobile workers, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because enterprise environments are by nature complex, integration issues require thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security calls for enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a series of improvised repairs often get thrown onto of a tenuous structure. As a business evolves, stability and expandability problems can undermine the success of the organization. Such environments require thorough evaluation, smart business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid foundation to handle critical business needs and support future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and insight to navigate through an increasingly complicated maze of IT options available for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent offers services exclusively. This allows Progent to match consulting support services with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Contact Progent
If your Denton, Texas company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and fixing SCOM environments and can provide companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to remediate critical problems uncovered by Microsoft SCOM 2012.

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    In performing IT projects for enterprise clients, Progent follows a structured methodology driven by specified milestones in order to achieve budgetary, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design adjustments, and professional implementation. All facets are documented to provide a comprehensive summary of technical services delivered and to assist in downstream system maintenance.

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    Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, develop a corporate-wide security strategy, streamline IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and on-premises consulting, application development, and technical support services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a seamless information management system.

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    Progent's Microsoft-certified SQL Server application developers and DBAs offer online consulting to help organizations of any size to create, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts offer help with any element of the application life cycle in environments that can include small office databases to N-tier VLDB applications and data warehousing.

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    Progent has two decades of background assisting small and mid-size companies to design, implement, optimize, administer, and debug IT networks that support teleworkers.

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    System Center Configuration Manager automates application and device provisioning and updating, streamlines security and compliance settings management, inventories network resources, protects against corporate data leakage, provides health monitoring, allows safe self service, and delivers a single point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help you with any facet of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.

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    Stealth penetration testing is an important part of any overall IT system security plan. Progent's security experts can perform thorough penetration checks without the awareness of your organization's in-house network support resources. Unannounced penetration checking uncovers whether existing security monitoring tools such as intrusion incident alerts and event history monitoring are properly set up and actively observed. Progent can provide ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, uninstalled patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks typical of the latest strains of ransomware.

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  • Microsoft 365 Management Onsite Technical Support
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    Progent can assist your business to evaluate the many subscription plans available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid solutions that seamlessly integrate on-premises and cloud resources.

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