Professional Online Technical Support for Denton, Texas Computer Networks from World-class Consultants
Small companies have traditionally been ignored by major IT service organizations. Many small businesses allow themselves to become overly dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small businesses turn to giant service firms staffed with technicians taught to offer standardized fixes for common problems but who do not have the experience and technical scope to deal with the variety of environments and absence of standardization typical of small business information networks.
Progent's time-tested methodology for delivering low-cost and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified network service organizations in the country. Progent has delivered remote support to companies in every state in the country (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, merging datacenters, or technology migrations.
Progent can also provide access to certified experts to assist your business to design and implement your cloud strategy.
Main Technical Areas Supported by Progent for Office Networks in Denton, Texas
Progent offers the support of certified experts for all facets of information technology found in small organizations. Technologies supported by Progent include:
Support Delivery Options for Denton, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Model promotes rapid response, thorough service records, consistent follow-up, and strict cost monitoring for a range of network support delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's remote network support services.
- Onsite Service
Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to give small companies the ideal combination: hands-on service technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. for more information, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses budget-friendly access to world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection consulting, high availability network design, virtual server solutions, plus configuration, customization and training for business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended projects like management analytics application programming and customization, database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the class of on-site data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to migrate to another support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Denton, Texas Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT consulting allow small businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or individual engineers.
Working with Progent enables your business to:
- Prevent Excessive Dependence on Individual Support Consultants
For network services, smaller companies often rely excessively on independent consultants. Though individual service engineers have lower overhead than more substantial support organizations and can afford to bill nominally lower fees, freelancers are sometimes too overworked to respond quickly to urgent network problems. If a freelance engineer is occupied with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to go without assistance during a crisis. As your company expands, system unavailability or difficulties with critical applications get more costly. The money you thought you were saving on an independent consultant can disappear quickly due to lower productivity. Also, when freelance consultants confront new technologies, the unavailability of a big engineering group to depend on for help forces them to train with the meter running while your organization winds up with the costs for their continuing education.
- Have Access to Expertise in Advanced Information Technology Issues
The majority of small service organizations or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have mixed platforms, multiple offices, Voice over IP systems, remote workforces, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your business because big-company networks are by nature complex, support issues demand in-depth understanding of in many technical areas, and reaching an acceptable level of stability, availability, and protection requires industry-tested processes.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of improvised repairs often get piled on top of a tenuous structure. As a company evolves, stability and scalability issues can hinder the productivity of the business. These environments require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid basis to handle current business requirements and ease future growth.
- Work with Solution Providers, Not Product Vendors
Small businesses require guidance and education to navigate through an increasingly complex maze of IT alternatives offered for enabling growth and improving productivity. They do not need a network consultant or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides services only. This allows Progent to align technical support services with the real needs of customers. Combining IT support and product selling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a client.
In case your Denton, Texas company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).