Professional Remote Service for Denton, Texas Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been overlooked by large IT service organizations. Many small companies permit themselves to grow dangerously reliant on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Still other small businesses turn to mass-market service providers staffed with personnel trained to offer standardized solutions to ordinary problems but who are missing the background and versatility to deal with the diversity of configurations and lack of standardization typical of small company IT networks.
Progent's proven approach to delivering low-cost and effective network service to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has provided online help to businesses in every state in the United States (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified consultants to help your business to plan and implement a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Office Networks in Denton, Texas
Progent offers the support of qualified experts for all aspects of business network technology found in small organizations. Products and technologies supported by Progent include:
Support Delivery Alternatives for Denton, Texas Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for an array of network service delivery alternatives that include online troubleshooting, in-person support, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progent's Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer support expertise.
- Onsite Support
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you require them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, see Help Desk Services.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and support for business software such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, longer term initiatives such as upgrading an older ERP system to a modern MS Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and malware removal.
- Network Infrastructure Guidance for Telecommuters
Progent can help small and mid-size businesses to design, implement and troubleshoot the infrastructure required for a remote workforce. Aspects of infrastructure for which Progent's experts can provide assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure support services for a remote workforce, refer to infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to transfer to a different service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the mixed- platform and loosely standardized networks common with small companies, and keeps control of the licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Denton, Texas Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate IT support allow small companies to sidestep the problems related to excessive reliance on thinly staffed support firms or independent consultants.
Teaming with Progent enables your business to:
- Prevent Excessive Reliance on Individual Consultants
For network services, smaller companies often rely heavily on freelance engineers. Though freelance support providers have lower overhead than more substantial support firms and can afford to charge nominally smaller fees, freelancers are frequently unable to respond rapidly to critical network problems. If a freelance engineer is occupied with different customer, sick, on vacation, or in training, the absence of backup staff may require your business to go without assistance in case of a crisis. As your small business grows, system downtime or problems with critical programs become more expensive. The money you believed you were conserving on a freelancer can disappear fast due to lost productivity. Also, when independent engineers encounter new problems, the lack of a big engineering team to rely on for help forces them to train with the meter running while your company winds up footing the bill for their ongoing education.
- Have Access to Certified Professionals in Advanced Network Issues
Many smaller service organizations or independent engineers specializing in small company IT consulting are capable of providing connect-the-dots solutions but don't have the background to work cost-effectively with complex network environments that have a variety of platforms, numerous sites, Voice over IP implementations, remote workforces, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your small business because big-company networks are by nature complex, integration issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-tested processes.
- Build a Firm Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a proper architecture, a series of band-aid fixes commonly get tossed on top of a weak foundation. As a business evolves, reliability and expandability problems can obstruct the success of the organization. Such environments require thorough evaluation, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that will act as the solid basis to meet critical business requirements and ease future expansion.
- Work with Solution Finders, Not Product Resellers
Small companies need direction and insight to navigate through an ever more complex maze of technology options offered for enabling growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical services with the real needs of customers. Combining network support and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a client.
If your Denton, Texas company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).