Denton, TX Online Support from World-class Computer Service Professionals
Progent's computer help services can deliver your Denton, TX business affordable and reliable support from Microsoft and Cisco certified consulting engineers. By providing network support service when you need it, providing advanced expertise for key applications, offering value-added support such as automated server monitoring, and invoicing only for support you receive, Progent offers your Denton, Texas business an affordable solution for optimizing the productivity of small office information systems. If you maintain an on-premises system, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and manage a robust and secure IT network and to have quick access to the experienced consulting usually restricted to enterprises who are able to support a large internal information technology group.
For larger companies, Progent offers co-sourcing services to supplement the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to help your company to design and implement a sensible cloud computing strategy.
Main Technologies Supported by Progent for Denton, Texas Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco CCIE network experts and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Denton, TX businesses for a broad range of information technologies such as:
Service Delivery Alternatives for Denton, Texas Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough service records, reliable follow-up, and strict expense control across a range of network support delivery options that include remote repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's IT engineers allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small companies the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to register for Progent's onsite network service.
- Phone Support
Progent's Helpdesk Services are designed for all businesses and local governments who require fast and reliable access to an online Contact Center with effective telephone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies usually have limited IT funds and can provide little management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business information systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and support for small business applications including financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and massive software migrations, longer term initiatives such as management reporting application development and support, database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent can host vital applications such as Exchange and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible with the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for clients to migrate to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT information security and reporting.
The scope and size of Progent's engineering staff bring a powerful set of advantages to companies trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of network service, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for solving real-world IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size invoices for fast fixes. Another benefit of granular invoicing is that customers are less inclined to permit incipient issues to fester until they become big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by every consultant to every client. The discipline of detailing and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Denton, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).