Denton, TX Online Help from World-class Network Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Denton, TX business affordable and dependable access to enterprise-class consulting experts. By providing IT consulting help when you require it, providing specialized expertise for mission-critical technologies, delivering value-added support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Denton, Texas business an economical option for maximizing the productivity and profitability of small-scale office networks. Whether you run an on-premises datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to build and support a robust and secure information network and to benefit from quick access to the skilled support usually restricted to corporations who are able to set up a sizeable in-house IT organization.
For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.
Main Technologies Supported by Progent for Denton, Texas Office Networks
A Microsoft-certified Partner computer support company that maintains a large group of Cisco CCIE network experts and Apple accredited consultants, Progent provides emergency assistance and low-cost remote consulting to Denton, TX businesses for a broad range of computer technologies such as:
Support Delivery Options for Denton, Texas Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Service Model ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense control across an array of IT service delivery options that include remote repairs, on-premises help, and top-level consulting.
- Online Support
Progent's Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small companies the ideal combination: in-person support professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's shared Help Desk services.
- Consulting Services
Progent provides small companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test products, network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and support for small business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and massive software migrations, longer term initiatives like customizing an older MRP platform to a modern Microsoft Dynamics 365 solution, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as data restoration and virus cleanup.
- Infrastructure Support Services for an At-Home Workforce
Progent can assist small and medium-size businesses to plan, configure and debug the network infrastructure required for at-home workers. Areas of network infrastructure for which Progent's experts offer support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN design and implementation, and reliable Internet access. For details about Progent's infrastructure support services for an at-home workforce, visit network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition convenient for clients to transfer to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Denton, Texas Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network consulting allow small businesses to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or freelance engineers.
Teaming with Progent enables your business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT services, smaller businesses often depend excessively on freelance consultants. Although freelance service providers carry lower overhead than more substantial support organizations and can afford to bill apparently smaller fees, individuals are often too busy to respond rapidly to urgent situations. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the lack of replacement staff may require your business to go without help in case of a crisis. The more your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The money you thought you were saving on a freelancer can evaporate fast due to lost productivity. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to depend on for help requires them to train on the job while your organization winds up with the bill for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
Many smaller service organizations or freelance engineers who concentrate on small company IT support are capable of providing routine fixes but don't have the seasoning to work efficiently with complicated IT configurations that have a variety of operating systems, numerous sites, VoIP implementations, mobile workers, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive staff of specialists can benefit your small business because big-company networks are characteristically complex, support problems require thorough knowledge in many technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of ad hoc repairs often get piled on top of a tenuous foundation. As a company evolves, stability and scalability problems can undermine the productivity of the business. Such networks require proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network environment that can act as the solid basis to handle current business needs and ease downstream growth.
- Work with Solution Providers, Not Product Resellers
Smaller companies require direction and education to work through an ever more complicated maze of technology options available for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align technical support with the real needs of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being based on the true needs of a small business.
Contact Progent
In case your Denton, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).