Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most popular solutions for achieving location-independent connectivity to messaging, calendars, web applications, and other vital business information. Progent offers Denver, Colorado companies the services of BlackBerry-premier professionals who can help companies to maintain their BlackBerry environments or migrate smoothly to a modern smartphone platform.
As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has become the standard for companies of all sizes, successful deployment and support of RIM BlackBerry technology has become increasingly difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses frequently resort to external support firms who specialize in BlackBerry installation and maintenance.
Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their information network.
Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can track and control BlackBerry devices throughout your business, recommend security policies that are right for your company, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and safely.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a single platform for handling critical tasks like device deployment, updates, and retirement and providing a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry handsets and allows remote synchronization.
BES Server features a variety of data protection capabilities starting with advanced encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in adjusting levels of protection to match the specific requirements of your company's network. Progent's BlackBerry certified consultants can assist your company to select powerful security functions and activate them remotely. Samples of these over-the-air configurable security features are:
- Disable a device
- Erase information from a misplaced or stolen BlackBerry device
- Lock out Bluetooth functionality
- Activate internal defenses against malicious attacks
BlackBerry Enterprise Server also provides flexibility in determining mechanisms to prevent users from installing or running unsecure or prohibited software. Progent can help you to choose protective techniques like:
- List precisely which programs are permitted on the device
- Prevent third-party applications from allocating persistent storage on the BlackBerry smartphone
- Determine what functions external software can access on the device
- Limit the types of access third-party software running on the BlackBerry device can initialize
- Block all external software from being installed or run on the BlackBerry device
Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can also assist you to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.
As a top innovator in providing nationwide online support for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs at a minimum and, by handling problems quickly, optimizes the productivity of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs assessment, system design, deployment planning and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration model and physical components match your requirements, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software versions, server hardware and mass storage, network architecture, and application configuration.
To optimize system security, Progent's BlackBerry consultant can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.
Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering help for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.