Enlarging your telecommuter workforce can have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Denver company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Denver, Colorado businesses to succeed with any aspect of building a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Infrastructure for Teleworkers
Integrating the network infrastructure required to support an at-home work environment can be particularly complex if you have to accommodate a mix of personal equipment like desktop computers and notebooks, Internet routers, and wireless APs from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both legacy as well as modern IT products in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for making essential updates. Services available from Progent to assist your company to implement a productive telecommuting infrastructure include:

  • VPN technology allows you to establish a secure connection for authenticated remote employees to access IT assets located at your company data center or in a public cloud. Progent can help you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your at-home workers to set up Cisco's AnyConnect software for secure VPN connections for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a teleworker to view and use a data center PC's desktop. This technology provides network managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote support for deploying routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by families and guests, are commonly used by at-home employees to connect to their Internet router for work. This can create performance and security problems. Progent can help you to resolve these issues by providing expertise that include Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP setup assistance.
  • Internet access methods affect the speed and reliability of connections between at-home workers and the company data center. Mission-critical applications might demand backup Internet connections in case the normal connection fails. Progent can provide guidance for selecting ISPs, selecting appropriate service bundles, and setting up high-availability Internet connections. Refer to Internet connectivity integration services.

IP Voice Solutions for Telecommuters
Extending the corporate PBX system to include remote users is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX products are popular with SMBs to server remote users. Many enterprises depend on Cisco's modern or older products for VoIP management. Progent can help businesses of any size to design or tune a remote VoIP environment that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. CUCM manages additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.

Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading vendors enable online discussions, video conferencing, chat, and screen sharing for both local workers and telecommuters. Many companies use a mix of conferencing products to accommodate their different partners and clients. Progent's communications experts can assist you to manage your current voice/video conferencing environment and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. For details about Progent's support services for Webex and for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist your business to optimize your WAN architecture to run them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that create a cohesive user interface for exchanging information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original releases and can assist your company to configure these flagship collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Integration Consultants for Remote WorkersSharePoint utilizes web sites to allow collaboration and information delivery by offering policy-driven delivery of data, business processes, and utilities for searching through company-wide business data. SharePoint enables you to create protected web portals that enables remote workforce to see and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, visit SharePoint integration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit integration consulting services for Exchange.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Provided with Office and Microsoft 365, OneDrive allows home workers to co-edit documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable online support for helping organizations to create, manage and repair integrated network architectures that combine internal data centers, at-home workers, branch offices, plus cloud services. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and security.

Microsoft Azure Integration Services for TelecommutersMicrosoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Azure offers more than 100 services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, see Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud services offered on a subscription basis. Microsoft apps and services are marketed in a variety of plans designed for customers ranging from individuals and small offices to large enterprises. Progent can provide fast and affordable remote access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.

Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and additional benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed assistance to get you through challenging technical bottlenecks and also offer end-to-end project management services to make sure your at-home workers have easy and safe access to your Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for Remote WorkersAmazon AWS is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud-based services. Progent can provide fast and affordable online access to cloud connectivity experts who can help your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-availability network model to make sure your employees have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's expertise for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your critical apps cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management technology to administer and monitor your GCP environment. To learn, refer to Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for Remote Workers
An emergency, organization-wide transition to a from-home workforce, which might be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support experts along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your existing Support Desk team by sharing delivery of Support Desk services seamlessly between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home staff members commonly utilize their own computing devices and often work in a poorly secured physical space. This multiplies their vulnerability to malware threats and calls for careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of policies based on best practices. Progent's seasoned group of data security support experts can help your business to design, implement and maintain an effective cybersecurity solution that protects critical IT resources in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network environment that can be securely utilized by local users as well as by telecommuters, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall appliances permit you to configure and control appropriate permissions to various groups of users and to scale your IT network and modify your security as your company evolves and as cyber threats become more complex. Progent supports both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall integration and support services.

Remote Endpoint Monitoring Services for TelecommutersRemote Endpoint Monitoring makes it possible to track the disparate computers used by at-home workers and either block or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, watching all activity and using advanced behavioral threat analysis from SentinelOne to identify zero-day attacks on arrival. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the targeted device from the corporate network to contain the threat. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of outside and local security attacks for a network that includes at-home workers. Progent can deploy online, automated cybersecurity analysis software for rapidly and economically uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be managed by security experts with top certifications such as CISA, ISSAP, and GIAC, can help you to evaluate your operations and policies and assess your network architecture to enable you to implement the highest level of security for your remote workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks to help you find, rank, fix, and confirm cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough penetration tests of your perimeter and your internal network in order to evaluate your present security posture. Progent's NodeZero experts can also assist you to harden your network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers optimum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To learn more details about Progent's threat analysis solutions based on on NodeZero's pentest platform, refer to Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to focus on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection covers saving and restoring critical information in order to avoid data loss and reduce restoration time in the event of storage failures resulting from hardware breakdowns, programming glitches, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for telecommuters must address multiple types of personally owned endpoints. Progent can provide fast online access to consultants familiar with a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies typically envision scenarios that require a rapid changeover to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can assist your company to develop, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical data by managing on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for permission to access information and networks, set passwords, establish VPN connections, control how telecommuters share data, establish threat defense, ensure compliance, and erase corporate data from missing, stolen or deactivated devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. For information about Intune and how Progent can help your company to use this platform to manage the endpoint devices of your at-home workers, visit Intune mobile device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Denver, Colorado organization, phone 1-800-993-9400 or go to Contact Progent.