Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Denver organization to select the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Denver, Colorado companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, data protection solutions, and unified management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be particularly complex if you must manage a combination of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from various vendors and with a mix of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as modern technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making essential upgrades. Services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
VoIP Solutions for an At-Home Workforce
Extending the company PBX environment to include telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-centric VoIP products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice service that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their existing Cisco VoIP systems to support a growing at-home workforce.
Video Conferencing for Telecommuters
A wide selection of video conferencing products from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can help your organization to manage your existing voice/video conferencing environment and enhance the productivity of your at-home employees.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, providing a rich ecosystem of applications that create a consistent user experience for sharing data and ideas across a corporate network and on a broad selection of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange since their initial releases and can assist businesses to configure these critical collaboration products to maximize the effectiveness of your at-home workforce.
SharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-driven access to data, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to build secure web portals that allows at-home workers to view and edit consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, go to integration consulting for Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers can retrieve them safely through a browser. Provided with Microsoft 365, OneDrive allows remote workers to co-edit documents. Edits made offline are automatically uploaded when you go back online. For details about Progent's support services for OneDrive, see Microsoft Onedrive integration consulting.
Public Cloud Integration for Remote Workers
Progent offers fast and affordable remote assistance for helping organizations to build, maintain and optimize cohesive network models that incorporate internal data centers, remote workers, branch offices, and public cloud services. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud access, identity, and security.
Azure is a leading family of cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure includes more than 100 services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for teleworkers by configuring and debugging firewall appliances and VPN tunnels. To learn about Progent's expertise for Azure, refer to Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Microsoft apps and services are marketed in a variety of plans designed for users ranging from individuals and households to large enterprises. Progent can provide quick and affordable remote contact with experts knowledgeable about Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the numerous subscription plans available for Office 365 and deploy 365 apps for your teleworkers to achieve maximum business value. For information about Progent's support services for Microsoft Office 365, see Office 365 integration services.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Office 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed assistance to get you past tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online deployment. To learn Progent's expertise for Office 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top source of cloud services. Progent can provide quick and economical online contact with cloud integration experts who can help your organization to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can help your business to set up VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and simplify access control for remote workers with GCP Cloud Identity. Progent can also help you to utilize GCP's management tools to administer and track your GCP environment. For details, see Google Cloud Platform integration expertise.
Help Desk Call Center Services for Remote Workers
A fast, organization-wide switchover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.
Cybersecurity for Teleworkers
Telecommuters commonly use their own computing devices and work in a physically unsecured environment. This worsens their exposure to cyber attacks and requires careful use of firewalls, remote monitoring, and the enforcement of security policies that adhere to best practices. Progent's seasoned team of certified cybersecurity experts can assist you to design, implement and manage a compliant cybersecurity solution that safeguards critical information in IT networks that include telecommuters.
Data Protection for Telecommuters
The field of Data Protection involves saving and recovering critical data so as to prevent data loss and minimize recovery time in case of storage problems due to hardware breakdowns, programming hiccups, human mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that combine in-house data centers, public clouds, and at-home workers.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for protecting corporate information by managing onsite, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Managed endpoint devices can be personally owned or company owned. IT administrators managing the endpoint computers of teleworkers can use Intune to deploy and validate applications on devices, push patches and certificates, set up policies for permission to access data and networks, set passwords, establish VPN connections, determine how teleworkers share information, establish threat defense, verify compliance, and wipe sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS computers. For details about Microsoft Intune and to find out how Progent can assist you to use this platform to administer the devices of your teleworkers, visit Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud services. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Denver, Colorado company, call