Denver Offsite Workforce Connectivity Consulting
System Planning, Implementation, Management and Troubleshooting Consulting Experts
Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Denver company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Denver, Colorado businesses to succeed with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required to support an at-home workforce can be particularly complex if you have to manage a mix of worker-owned hardware like desktop computers and notebooks, routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's experience providing remote support for both outdated and current technologies in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement essential upgrades. Services offered by Progent to assist your company to create a productive work-at-home ecosystem include:
- VPN connectivity allows you to establish a safe connection for authenticated at-home employees to access IT resources located at your company datacenter or in the cloud. Progent can assist your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's AnyConnect software for safe VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to view and use a data center PC's desktop. This provides IT managers substantial control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent can provide expert online consulting for configuring routers from a range of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and guests, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput as well as security problems. Progent can assist you to resolve these problems by delivering expertise like Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi AP setup assistance.
- Internet access solutions affect the performance and reliability of connections between telecommuters and the company network. Mission-critical processes may require redundant Internet access in the event the normal connection breaks. Progent offers guidance for picking ISPs, selecting sensible service bundles, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.
VoIP Solutions for an At-Home Workforce
Expanding the corporate phone system to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to design or tune a telecommuter IP voice service that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses optimize their existing Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software deployed across the network. CUCM supports additional combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit CUCM expertise.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to support these solutions and deliver as-needed configuration and troubleshooting services.
Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from leading vendors enable online meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for video calls. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. For details about Progent's support services for Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include video conferencing, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office families, providing a powerful environment of productivity apps that create a consistent user interface for exchanging data and ideas across a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can assist your company to configure these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint utilizes web entities to facilitate collaboration and information sharing by providing policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to build secure portals that allows remote workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, refer to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can retrieve them securely via a web browser. Provided with Office 365, OneDrive allows at-home employees to co-author documents. Edits created offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, go to Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers fast and affordable online assistance for enabling businesses to create, maintain and optimize cohesive network architectures that include physical data centers, telecommuters, branches, and public cloud resources. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that allows you to utilize IT infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure includes over one hundred services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also help you create secure connections to Azure for at-home workers by configuring and debugging firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, visit Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of business productivity software and cloud services available on a subscription basis. Office apps and services are marketed in a selection of plans intended for customers ranging from students and small offices to major enterprises. Progent can provide fast and affordable online access to consultants familiar with Office 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. For information about Progent's support services for Microsoft Office 365, see Office 365 integration expertise.
Office 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, enabling you to build hybrid information systems. Progent's certified Exchange consultants are available for as-needed assistance to get you past tough IT roadblocks and can also provide comprehensive project management services to make sure your remote workers have easy and secure access to your Office 365 Exchange Online deployment. For information Progent's consulting services for Office 365 Exchange Online, see Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity experts who can assist your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the road. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud (GCP) is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to extend your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your key apps cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage, and simplify access control for remote workers with GCP Cloud Identity. Progent's consultants can also assist you to use GCP's unified management tools to control and monitor your Google Cloud environment. To learn, go to Google Cloud Platform consulting support.
Help Desk Support for Teleworkers
A rapid, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's nationwide team of online technical support experts combined with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, enter information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to supplement your existing Help Desk team by sharing responsibilities for Support Desk support transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your from-home workers, go to Progent's Call Center augmentation Services.
Cybersecurity for Telecommuters
Telecommuters often use their own computers and work in a physically unsecured environment. This worsens their vulnerability to cyber threats and requires judicious deployment of firewalls, remote security monitoring, and the creation of policies in compliance with best practices. Progent's veteran team of certified data security experts can assist your company to plan, deploy and manage a compliant cybersecurity environment that guards sensitive information in networks that include an at-home workforce.
- Firewalls allow companies to build a network environment that can be safely accessed by on-premises users and by teleworkers, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and manage different permissions to various groups of users and to scale your network and adjust your security as your company evolves and as cyber threats become increasingly sophisticated. Progent supports both new and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration services, see firewall configuration and support services.
- Online Endpoint Security Monitoring makes it possible to track the various computers used by telecommuters and either reject or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint, watching all activity and utilizing advanced AI technology to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the impacted endpoint from the network to contain the threat. Since the ProSight ASM agent is autonomous, endpoint devices stay secure even if they are offline. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.
- Security Audits can evaluate the vulnerability of your network to all types of external and local security attacks for a network that incorporates telecommuters. Progent can run remote, automated cybersecurity inventory software for rapidly and economically detecting a wide variety of security holes that can be found over the Internet. Progent's security audit experts, which can be managed by data security professionals with top certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your procedures and governance policies and assess your WAN architecture to enable you to implement top-level protection for your telecommuters.
Data Protection for Telecommuters
The field of Data Protection involves backing up and restoring critical information in order to avoid data loss and minimize recovery time in the event of storage problems resulting from equipment breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for an at-home workforce must cover multiple types of personally owned endpoint devices. Progent offers quick remote access to experts knowledgeable about a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features granular restore and unified management capabilities.
- Disaster Recovery/Business Continuity strategies typically anticipate scenarios that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to create, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager provides a centralized environment for protecting corporate data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint devices can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for accessing information and networks, manage passwords, create VPN connections, control how teleworkers share information, set up threat protection, ensure compliance, and erase corporate data from lost, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can assist your company to use this platform to manage the endpoint computers of your at-home workers, go to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud products. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Denver, Colorado business, call
An index of content::
Private Clouds for Small Businesses Specialist
Professional ProSight VM Hosting
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum level of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management options are based on mature virtualization technologies that enable small companies with multi- platform IT systems to save significantly on the costs of capital investments, system maintenance, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Specialists Microsoft Small Business Server
SBS Technical Consultant
Microsoft Small Business Server is a low-cost suite of essential servers that offers the basis for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network consultant with hands-on expertise and broad experience in planning and implementing effective end-to-end information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and applications.
Professional Dynamics GP Software
Remote Support Services Dynamics GP Great Plains Accounting
Progent’s Microsoft certified experts provide a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you are able to license only the functions you currently require, with the option to expand users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP Software consulting engineers can help you install, customize and administer Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.
24-7 Consulting for Service Firms Specialists
Configuration Expertise for IT Service Firms
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology experts under your own service brand as a transparent arm of your IT consulting team.
After Hours Windows Server 2008 R2 On-site Technical Support
Microsoft Windows 2008 R2 Support and Help
Microsoft Windows Server 2008 is a major advance in making information systems more protected and available, easier to virtualize and manage, faster, and able to offer an improved platform for web hosting and development. Progent can assist your company get the most from the enhancements built into Windows Server 2008 by providing certified consulting, troubleshooting, education, staffing, network monitoring, and security services.
Linux Remote Consultant Services
Linux Remote Engineer
Progent offers national online technical support and consulting services for companies that run Solaris environments or whose IT systems include a combination of Solaris and Microsoft technology. Remote IT help provides maximum leverage for your IT dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Advanced remote support technology and skilled service specialists and engineers allow Progent to solve the majority of network issues without wasting time and expense by going to your location. In most of cases your network issues can be remediated over the phone or through a mix of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult system problems.
Remote Server Management Support and Integration
Integration Services ProSight Remote Monitoring and Reporting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity.
WatchGuard Firebox M4600 Firewall Security Contractor
WatchGuard Firewall Security Consultant
Progent provides support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
VMware NSX and Site Recovery Manager Consultant Services
VMware vRealize Orchestrator vRO Engineer
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also permits transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.
Computer Consultant Remote Network Monitoring
Monitoring and Reporting Network Consultant
Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a level of network stability that was previously reserved for enterprises. Progent offers several Remote Monitoring and Management options available as low-cost service packages designed to assist you to identify and fix a an array of network issues before they can impact productivity.
Virtualization Technology Professional
Virtualization Consulting
Server growth puts pressure on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower TCO of hardware and faster ROI, more leveraged use of physical computers, simplified operations, increased network uptime, and easier management. Common usage scenarios for virtual servers are hardware consolidation, economical hosts for mission-critical legacy applications based on outdated operating systems, and inexpensive quarantine of software development or pilot testing environments from on-line systems.
Network Support Help Desk Online Help
Specialists Help Desk Process
The Help Desk Call Center support model used by Progent's Technical Response Center offers small and midsize businesses an dependable alternative to dependence on freelance consultants by offering broad expertise shared by multiple engineering teams, optional 24x7 access to emergency help, fast escalation to world-class experts for solving even the most complex problems, service consistency and reliability, quick follow through enforced by veteran support administrators, a variety of easy-to-use ways for initiating service jobs, and excellent process transparency enabled by trouble ticket tracking and available via a web portal.
UNIX with Windows Professional
Windows and Solaris Consulting
If your office network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your operating systems to coexist for simple administration, seamless information exchange, high reliability, superior throughput, and strong security. Progent's UNIX and MS Windows integration assistance offerings include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Microsoft Server Consolidation Specialist
24-7 Specialists Microsoft Virtual Server Administration
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and based on software originally produced by Connectix, provides the power needed to accomplish hardware reduction, software upgrade, and server quarantine tasks via virtualization techniques in an enterprise-class computing environment with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance ROI in application development and piloting, upgrading from outdated mission-critical applications, and hardware consolidation. Progent's professional Virtual Server experts can assist your IT staff to assess and integrate MS Virtual Server.
Dynamics GP 2015 Security Professionals
Dynamics GP 2015 R2 Integration Consultant
Microsoft Dynamics GP 2015 R2 introduces a revamped design that enhances cloud readiness, supports the most popular smart phones and tablets, permits single sign-on with Microsoft Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants have the broad technical skills and hands-on experience to address the critical technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this mission-critical product.
wi-fi controller Information Technology Consulting
Consultant Services prime infrastructure
Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology. Progent offers expertise for both hardware-based and software-only wireless controllers and can assist you to decide which type makes sense for your wireless environment. For Wave 2 Wi-Fi controller appliances, Progent can provide Cisco 3504 wireless controller expertise, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.
Windows Server Essentials Remote Web Access Consultant Services
Consultant Microsoft Windows Server 2012 R2 Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level OS that enables small businesses to make the move from the older physical in-house datacenter to the contemporary hybrid computing paradigm that combines both local and virtualized cloud-hosted resources. Progent's consultants offer budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud model for your computing environment. Progent can provide comprehensive project management support so you can plan and execute an efficient move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers continuing consulting, troubleshooting, and customized training.
ISR Router Computer Consulting
Carrier Routing System Consultant Services
Cisco has developed an extensive product line of routers that includes routers designed to deliver the security, bandwidth, and availability demanded by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.
ASA 5500-X Firewall with Firepower IT Consultant
CCIE Expert Certified ASA 5500-X Firewall with Firepower Remote Support Services
Progent’s Cisco-Premier technology consultants offer professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management solutions. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Virginia Small Office Computer Consulting Services
Nebraska Network Providers
Progent’s Technical Response Center provides nationwide extended hours remote support for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer after-hours telephone help and online direct network access to troubleshoot and repair technical problems rapidly and affordably. The scope of IT expertise available from Progent's staff of country-wide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as required. For urgent issues, the TRC tries to answer your request for service within one hour.
Network Security Scan Consultancy
Top Consultancy External Security Inventory
Progent offers small organizations two ultra-affordable network security inventory packages that provide, for a preset fee, remotely administered inventory scans of your security profile which are analyzed by certified information security specialists who assess the data collected by the remote scan, present objective summaries of your existing security vulnerability, and offer suggestions for remediation. Progent offers two complementary network security inventory scanning packages for external and internal scanning that are priced to meet the budgetary realities of small businesses while delivering enterprise-quality evaluations of your network's vulnerability to assault.
Windows 2003 Professionals
Windows 2003 IT Consulting
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, managing and supporting powerful IT applications powered by Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
24x7 Problem Escalation Through Teamwork Onsite Support
Technical Support Firm Microsoft Solutions Framework Project Methodology
Progent’s team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven collection of individual best practices that are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems rapidly.
Network Load Balance Remote Troubleshooting
Windows 2008 Failover Cluster Server Technical Support
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience assisting small and mid-size organizations to reduce network downtime by providing cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity experts can help your company to plan and test a sensible business continuity strategy that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain fault-tolerant technologies such as redundant Internet access, virtualization, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.
Urgent Security Consultancy Email Encryption
Best Firewall Network Intrusion Penetration Testing
For small and midsize companies, network security and information assurance and compliance is too complex to master but too dangerous to ignore. The largest biggest enterprises have been breached, and the leading cloud service providers have on occasion been taken down. It looks like there's nowhere to hide. Progent makes it economical for smaller organizations to carry out vital security tasks effectively by providing the benefit of billable time to the nearest minute with no minimum charge for online support. You can have the help of a world-class information consultant to deliver precisely the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any aspect of network security including security audits, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security strategy.
Immediate Oracle Enterprise Manager Engineer
Oracle PL/SQL Development Firms
Progent offers affordable remote access to a certified Oracle database administration expert or an Oracle software developer. Progent can provide comprehensive DBA services for any version of Oracle including 10g and 11g and can also help design, build, enhance, or fix Oracle database applications written with SQL and PL/SQL. Progent also offers consulting for Streams replication tools and ASM file/volume manager.
Redundant Network Professional
Largest Fault Tolerant Inter-office Network Engineer
Progent’s non-stop inter-site connectivity and 24x7 network infrastructure professionals can help small companies achieve zero-downtime Interoffice connectivity through redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office connections based on fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers affordable non-stop interoffice connectivity.
Windows 2000 Server Online Help
Windows 2000 Setup and Support
Progent's certified Windows 2000 Server experts can provide computer help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server integration, optimization, and support services include system design, deployment, documentation, local and off-site technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Microsoft Small Business Server 2011 Network Engineer
Best Small Business Server 2003 Computer Consulting
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server 2011 requires a computer consultant with hands-on experience planning and integrating seamless, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of background integrating computer networks built on Microsoft platforms. This experience ensures you results in deploying, managing, and repairing IT environments that include the Small Business Server package of servers and productivity software.
MCSE Expert Certified Virtual Service Desk Online Consulting
Help Desk Sharing Setup and Support
Progent's Standard Help Desk Services provide a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
24/7/365 VMware Site Recovery Manager Audit Reporting Consult
VMware NSX Architecture Consultants
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and manage a disaster recovery solution based on VMware SRM.
High-Availability Failover Clustered Servers Online Troubleshooting
Clustered Windows Technology Consulting Services
Progent offers Windows 2003 Cluster Server support to help your organization implement fault-tolerant server clusters designed to deliver 24x7 uptime. Windows cluster servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. By showing you how too build fault-tolerant server clustering solutions powered by Windows Server 2003 Cluster, Progent’s Premier Windows consultants ensure that your high availability clustered servers are configured to maximize the competitive advantage of your computer system.
Activesync Services
Microsoft Activesync Information Technology Consulting
Progent’s consultants offer experience in multiple technologies related to mobile connectivity including network architecture, wireless data synchronization, wireless security, wireless email, Windows Mobile, RIM Blackberry, and mobile application programming. Progent's certified consultants can save your business work and expense by using their wireless expertise to show you how to choose and integrate mobile access technologies that make sense for your company. Progent can also optimize your network architecture so that wireless data devices work more reliably.
Remote ProSight network infrastructure documentation management Consult
network infrastructure documentation management Specialists
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it.
SCOPIA Video Conferencing Consultant Services
Online Help Telepresence
Progent can provide the services of a certified engineer with expertise deploying technology from the major video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help you to design, configure, expand, or maintain a telepresence solution that preserves your investment and optimizes the business value of your IT system. Progent can also provide the expertise of network infrastructure engineers able to assist companies of all sizes to build and troubleshoot a network that provides the performance, dependability, protection, and expandability required to accommodate your telepresence environment.
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