Expanding your remote workforce can have a significant effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Denver company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers top business value. Progent offers services that go from as-needed expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Denver, Colorado organizations to with any facet of creating a high-performing remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the network infrastructure required to support an at-home workforce can be especially complicated if you have to accommodate a mix of worker-owned equipment such as desktop computers and laptops, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience providing remote support for both legacy and modern IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Support services available from Progent to help you to create a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a safe tunnel for authenticated at-home employees to access IT assets located at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad selection of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and use a remote PC's desktop. This technology provides IT managers significant control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier remote consulting for setting up routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and visitors, are frequently utilized by telecommuters to connect to their router for work. This can cause throughput as well as cybersecurity problems. Progent can assist businesses to resolve these issues by delivering expertise like Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet access methods impact the speed and availability of connections between at-home workers and the corporate network. Vital applications might require backup Internet access in the event the primary connection fails. Progent can provide expertise for selecting Internet service providers, choosing appropriate service bundles, and configuring fault-tolerant Internet connections. See Internet connectivity integration services.

IP Voice Integration for Teleworkers
Extending the business phone system to include teleworkers is critical to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of any size to design or tune a telecommuter VoIP service that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses tune their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. CUCM manages additional combined media services like messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and deliver on-demand deployment and debugging services.

Video Conferencing for Remote Workers
A broad range of video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both onsite workers and teleworkers. Many companies use multiple products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to manage your existing voice/video conferencing environment and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist you to configure and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include IP voice and video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful environment of applications that deliver a consistent user interface for sharing information across a corporate network and on a broad range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original publication and can help your company to deploy these critical collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Deployment Consultants for Remote WorkersSharePoint uses web entities to allow collaboration and knowledge delivery by offering policy-driven access to data, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build secure portals that enables at-home workforce to see and update consolidated business intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint support services, go to SharePoint configuration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see planning and configuration consulting services for Microsoft Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues anywhere can retrieve them safely via a web browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Revisions created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent offers affordable remote assistance for enabling businesses to build, manage and optimize cohesive hybrid network architectures that incorporate physical data centers, telecommuters, branch offices, and cloud resources. Progent offers top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud connectivity, authentication, and security.

Microsoft Azure Integration for TelecommutersAzure is a leading family of cloud services that allows you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes over 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's support services for Azure, go to Microsoft Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud services available by subscription. Office applications and services are marketed in a selection of bundles designed for users ranging from students and small offices to large enterprises. Progent offers fast and easy remote access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, visit Microsoft 365 integration support.

Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, allowing you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional assistance to get you past tough technical roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Exchange Online, go to Exchange Online configuration and support consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide fast and affordable online contact with cloud integration consultants who can assist your business to plan, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model so your users have a consistent computing environment whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS integration services.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your current IT assets with the Google Cloud, and Progent's database consultants can help you make your critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for at-home workers with GCP Cloud Identity. Progent's consultants can also assist your organization to use GCP's unified management technology to administer and track your GCP environment. For information, refer to Google Cloud Platform consulting support.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide transition to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their active tickets, enter information, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Support Desk organization by splitting responsibilities for Help Desk support transparently between your in-house support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide world-class technical support to your at-home workforce, see Progent's Help Desk augmentation Services.

Security and Compliance for Remote Workers
Work-from-Home (WFH) workers commonly utilize their personal devices and usually operate in a poorly secured physical area. This increases their vulnerability to cyber attacks and requires careful deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the development of security policies built on best practices. Progent's seasoned roster of data security support consultants can help your business to design, implement and maintain a compliant security solution that protects critical IT assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be securely utilized by on-premises users and by an at-home workforce, mobile workers, vendors, clients, and the public. Modern firewall devices permit you to assign and manage different permissions to different groups of users and to scale your network and adjust your security profile as your business evolves and as network attacks grow increasingly complex. Progent supports both current and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support services, visit firewall integration and support services.

Remote Security Monitoring for TelecommutersRemote Endpoint Security Monitoring makes it easy to track the various computers utilized by telecommuters and either reject or identify and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint device, watching all activity and utilizing advanced machine learning from SentinelOne to identify zero-day attacks on arrival. When an attack is spotted, ProSight ASM immediately disconnects the impacted endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all types of external and internal security threats for a network that includes at-home workers. Progent can run remote, automated cybersecurity inventory software for quickly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist you to audit your processes and policies and assess your IT infrastructure to allow you to design top-level protection for your an at-home workforce.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection covers backing up and restoring critical data so as to avoid data loss and minimize restoration time in case of storage problems due to equipment issues, programming glitches, operator mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to architect and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for telecommuters must cover diverse kinds of user-owned endpoints. Progent can provide fast online access to consultants familiar with a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity plans often envision scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist you to create, document and validate a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a centralized solution for protecting critical data by controlling local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Remote endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, configure rules for accessing information and networks, manage passwords, establish VPN tunnels, control how teleworkers share data, establish threat defense, verify security compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, refer to Intune remote device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Denver, Colorado organization, call 1-800-993-9400 or refer to Contact Progent.