Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Denver
ProgentProgent's consulting services for IT service organizations in Denver Colorado allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless extension of your in-house IT support group. These services can ease the way for you to grow your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting technicians, network administrators, and data security consultants have worked as seamless extensions to the IT groups of some of the world's largest IT support businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT service business, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is a network consulting firm with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to license and staff, but difficult to set up and manage. Smaller IT service companies do not have the necessary resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at additional cost.
  • You have complete control of your clients and billing.
  • Your customers submit incident reports using your custom branded web portal, a toll-free phone number, or by directing a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows your support team to act as a single source for virtually all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, responding to your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class documentation platform to ensure that all services delivered are thoroughly described. This makes it easy for your IT support organization to shift account assignments to in-house personnel once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept additional jobs outside your main areas of expertise and open new geographies without the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a reliable resource for expanding your IT service operations.
  • Rapid Escalation: With a sizable roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Keep Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to high-level consulting. Efficient remote support cuts costs and produces fast solutions.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Denver, Colorado Companies
Progent's seasoned roster of certified consultants can provide Denver, Colorado businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Denver, Colorado
To learn more information about Progent's consulting program for IT service firms in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.