Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Denver
ProgentProgent's consulting services for IT service organizations in Denver Colorado enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless augmentation of your in-house IT services team. This can ease the way for you to grow your client base, fill out your service offerings, create happy clients, and increase your profits.

Progent's team of network infrastructure experts, PC support technicians, network administrators, and data security professionals have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT consulting firm with two decades of experience delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers seamless resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your support volume, the range of technical issues your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metro areas is offered across the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers enter requests using your own branded web portal, an 800 phone number, or by sending an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to become a sole point of contact for virtually all technical expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without having to turn down opportunities owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent uses an advanced service documentation system to make sure all IT services performed are fully described. This enables you to transfer account assignments to in-house personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently take on more jobs outside your main areas of expertise and serve additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online support saves money and produces fast solutions.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Denver, Colorado Organizations
Progent's nationwide team of certified consultants and technical experts can provide Denver, Colorado organizations a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Denver, Colorado
To learn more details about Progent's reseller support for IT service firms in Denver, Colorado, call 1-800-993-9400 or see Contact Progent.