Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Denver
Progent’s consulting support for IT service firms in Denver Colorado enables you to offer your customers Progent's consulting and Help Desk support with your brand as a seamless extension of your regular IT services group. This can help you grow your client base, fill out your service portfolio, create happy clients, and improve your profits.
Progent’s nationwide team of network infrastructure experts, PC support technicians, IT admins, and data security professionals have worked as seamless supplements to the IT staffs of some of the country's largest IT support firms. Progent’s range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent’s close integration with your support team helps you elevate and protect your company's brand.
Progent is a network support firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but challenging to configure and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their company branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable you to increase your support volume, the range of technical issues your company can handle, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service companies include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Denver, Colorado Businesses
Progent's seasoned roster of certified engineers can provide Denver, Colorado organizations a wide range of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Consulting Support for Network Service Providers in Denver, Colorado To learn more information about Progent's consulting program for IT service organizations in Denver, Colorado, call 1-800-993-9400 or visit Contact Progent.