Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Denver
ProgentProgent's consulting support for IT service organizations in Denver Colorado enables you to provide your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your in-house IT support team. This can put you on the fast track to add to your client base, expand your service offerings, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, PC support technicians, network administrators, and data security professionals have acted as transparent expansions to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your clients of professional IT services. Progent bills you directly and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT service providers do not have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard support times are from 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is offered across the country at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter requests through your custom branded Internet portal, an 800 number, or by directing a message to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all IT expertise your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, responding to your management, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Reporting: Progent uses an enterprise-class service reporting system to make sure all services delivered are thoroughly documented. This makes it easy for you to shift service assignments to in-house consultants when you have sufficient people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely take on additional opportunities beyond your main fields of expertise and open additional geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide array of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Escalation: With a large roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has provided remote network support from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering fast results.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Denver, Colorado Companies
Progent's veteran team of certified consultants and technical experts offers Denver, Colorado companies a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Support for Network Service Firms in Denver, Colorado
To learn additional details about Progent's consulting program for network service organizations in Denver, Colorado, call 1-800-993-9400 or see Contact Progent.