Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Denver
ProgentProgent's consulting support for IT service firms in Denver Colorado allows you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless augmentation of your regular network services team. These services can help you add to your client base, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security professionals have acted as transparent supplements to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to set up and maintain. Smaller IT support organizations do not have the required resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metros is available across the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers enter incident reports using your custom branded web portal, an 800 number, or by sending a message to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a sole point of contact for virtually all technical expertise your customers may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are fully documented. This makes it easy for support group to shift service responsibilities to in-house personnel once you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional jobs outside your core areas of expertise and serve new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by offering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective remote support saves money and produces fast results.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Denver, Colorado Businesses
Progent's nationwide roster of certified consultants and technical experts offers Denver, Colorado businesses a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Denver, Colorado
To learn additional information about Progent's consulting program for network service firms in Denver, Colorado, call 1-800-993-9400 or visit Contact Progent.