Denver Consulting Services for IT Service Firms
Transparent Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Denver
Progent's consulting support for IT service firms in Denver Colorado allows you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless augmentation of your regular network services team. These services can help you add to your client base, expand your service portfolio, satisfy your clients, and increase your profits.
Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security professionals have acted as transparent supplements to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.
Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to set up and maintain. Smaller IT support organizations do not have the required resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metros is available across the country at extra cost.
- You have full control of your clients and invoicing.
- Your customers enter incident reports using your custom branded web portal, an 800 number, or by sending a message to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a sole point of contact for virtually all technical expertise your customers may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal support group, under your management, and invoices you rather than your client.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are fully documented. This makes it easy for support group to shift service responsibilities to in-house personnel once you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional jobs outside your core areas of expertise and serve new territories without exposure to the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by offering more services to more clients using your own brand.
- Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: With a sizable team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective remote support saves money and produces fast results.
- Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Denver, Colorado Businesses
Progent's nationwide roster of certified consultants and technical experts offers Denver, Colorado businesses a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Work from Home Integration
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Expertise
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Management
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- BYOD Management
- iPhone Support
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Program for IT Service Firms in Denver, Colorado To learn additional information about Progent's consulting program for network service firms in Denver, Colorado, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Urgent County Government Cisco Engineers
School District Specialist
Progent has a long background providing a broad range of online network support and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering expert online network support and has delivered IT support to clients in all 50 states. Remote support saves travel expenses and solves issues faster than onsite service calls.
Catalyst MPLS Consulting
IT Services Catalyst Switch IOS
With the Catalyst line of switches for small and mid-size companies, Cisco enables companies to realize the full benefits of bringing intelligence into their networks. Cisco's switching technology makes it possible to deploy capabilities that make your IT network highly available to handle real-time requirements, expandable to facilitate growth, secure enough to protect confidential information, and capable of differentiating and controlling traffic flows to streamline system performance. Progent's CCIE certified engineers can show you how to select and deploy Catalyst switches appropriate for your business. Also, Progent's CISA certified security specialists can show you how to develop a strategic protection plan and set up Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Consultancy Activesync
Integration Wireless EMail
Progent's professionals provide experience in multiple disciplines related to mobile networking including network infrastructure, Activesync, wireless protection, wireless email, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft and Cisco certified experts can save your company time and money by using their wireless experience to show you how to select and configure mobile connectivity solutions that fit the needs of your company. Progent can also tune your network architecture so that wireless PDAs perform more reliably.
Online Technical Support Comprehensive Event Management
System Center Operations Manager Integration
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced IT service packages, mid-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager to provide small business information systems world-class reliability, protection and performance.
MCSE Expert Certified Computer Consultant System Center 2016 and VMware Integration
System Center 2016 and Hyper-V Integration Online Consulting
System Center 2016 delivers important improvements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; unified management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
Private Cloud Integration Consult
Specialists Private Cloud Integration
Progent's ProSight Virtual hosting services offer small companies a range of benefits such as lower capital expenditures, savings on operational costs, better executive focus, world-class protection, enhanced fault tolerance, and regulatory compliance.
Microsoft 365 Portal Remote Technical Support
Microsoft 365 AD FS Network Consultants
Microsoft supports seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on time and within budget.
64-bit Server Setup and Support
64-bit Processing Consulting
Progent's Microsoft-expert engineers can assist you to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit processing, design an efficient upgrade strategy that reduces operational interruptions, and deliver economical, professional remote help to assist your organization to install 64-bit operating systems and application software on your current hardware.
ProSight Phishing Defense Consultants
ProSight Phishing Defense Consultant Services
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology by SentinelOne to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.
Consultants NetDocuments and Android
After Hours Specialist NetDocuments Search
NetDocuments (NetDocs) is a cloud-based document management system built for legal workflows. Progent can provide online access to NetDocuments consultants to assist your law firm to plan, deploy, manage, optimize, or troubleshoot a document management system (DMS) solution powered by NetDocuments.
GIAC Consultants
Consulting Services GIAC Security and Compliance Check
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of IT security professionals. GIAC certifications are recognized by businesses and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the security capabilities covered under GIAC certification including auditing network security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Specialist Microsoft Teams SIP trunking
Microsoft Teams AAD Connect Specialist
Progent can help you to plan an upgrade to Teams from Skype for Business Online and install, administer, and debug a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Fault-tolerant Interoffice Connections Professional
Urgent Non-stop Interoffice Connectivity Information Technology Consulting
Progent's non-stop interoffice connectivity and fault tolerant network infrastructure engineers can help small companies create fault tolerant Interoffice connectivity by means of fully redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks based on zero-downtime EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide economical non-stop interoffice networking.
Windows Server 2022 and SQL Server Online Support
Windows Server 2022 Kubernetes Containers IT Consulting
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to plan and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.
Network Security Bulletins Security Firms
Security Company Critical Security Protection Bulletins
This page includes the latest information on security threats, patches, and best practices. Contact Progent if you need assistance defending your network against the latest cybersecurity threats.
Coding Software
Development Group Software
For custom application development, Progent can supply software design experts to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Microsoft and Apple Mac Desktop Experts
24-7 Microsoft and Apple Mac Desktop Information Technology Consultants
Progent can provide a wide array of affordable online and onsite support services to assist you to install, manage, and debug workstations and handhelds powered by Windows, Apple macOS/OS X, iOS, Android, or Linux.
Microsoft Exchange Cluster Consulting
Fault Tolerant Network Professional
Progent's fault tolerant system consultants offer reliability consulting, disaster recovery services, system load balancing, high-availability interoffice access, high-availability Internet interface design, fault-tolerant data center services, and other 24x7 operations support to show your company integrate a 24x7 network for strategic applications. Progent has the knowledge and experience to design affordable, non-stop networks by deploying the evolving library of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-location network with a completely redundant Internet interface and efficient system load balancing.
Example Application Operations Manager
Case Study Microsoft Operations Manager
Before Progent's MOM-based solution, system problems were approached reactively, after users complained about them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent is now able to address server troubles before they grow to be critical enough to disrupt network uptime. Because of MOM, Progent can deal with looming problems before customers know that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.
Programming Firms SQL 2008 Reporting Services
24 Hour Integration Services Microsoft SQL Server
Progent's certified SQL Server programmers and DBAs offer online expertise to help businesses of all sizes to create, manage, and maintain applications based on the Microsoft SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts can provide help with any facet of the application life cycle in solutions that can include small office databases to N-tier VLDB applications and data warehousing.
Check Point 26000 Firewalls Security Contractor
Check Point Ransomware Protection Auditing
Progent's Check Point firewall experts can show you how to design, configure, and manage firewall solutions that rely on Check Point Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you support older Check Point firewalls or migrate smoothly to Check Point's modern security gateways.
Specialist Windows 2008 R2
Microsoft Windows 2008 R2 Consultants
Windows Server 2008 R2 offers outstanding levels of performance, protection, availability, expandability, and flexibility that improve output of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can provide affordable remote engineering, troubleshooting, and education services to assist your company to plan, implement, and manage Microsoft Windows Server 2008 R2 to add significant business value to your information system.
Penetration Testing Protecting
Penetration Testing Information systems Security Outsourcing
Stealth penetration checking is a key part of any overall IT system security strategy. Progent's security professionals can perform thorough penetration checks without the knowledge of your company's internal IT staff. Stealth penetration checking uncovers whether existing security defense tools such as intrusion detection alerts and event log monitoring are properly set up and consistently monitored.
Automatic Network Diagrams Technical Support
Automatic Network Topology Diagrams On-site Support
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks.
Consulting OS X
24/7 Apple OS X Tiger Specialist
Progent's consultants can provide Mac users a variety of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to upgrade to macOS from OS X or other earlier editions of OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad management, or moving to Apple's iCloud services. For business environments built solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is available, safe, fast and able to achieve your organization's business goals.
CCIE Expert Certified Catalyst Switch Online Help
Catalyst 4900 Switch Network Consultant
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain the full benefits of adding smart traffic control to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently available to handle real-time requirements, expandable to facilitate growth, safe enough to protect confidential information, and capable of prioritizing and managing traffic flows to optimize system operations. Progent's CCIE certified engineers can help you pick out and deploy Cisco Catalyst switches appropriate for your business. In addition, Progent's CISA certified security consultants can help you create a strategic protection plan and set up Catalyst switches so they powerfully enforce your security policies. Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
XenDesktop Help and Support
Emergency Online Support Citrix VHD desktops
Citrix has developed a comprehensive family of products that provide enterprise-grade manageability, scalability, and performance for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can assist you to assess the strategic advantages of Citrix technology and can help you design, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.
24 Hour Technical Consultant Windows Server 2019 integration
On-site Technical Support Windows Server 2019 Virtual Machine
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Technology Professional Zero Downtime Data Center
Data Center Consultant
Progent's Data Center professionals can show you how to find high availability data centers that meet the specific requirements of your business. Fault tolerant colocation sites are particularly appealing to small organizations because of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to design an on-site data center with even a basic level of fault tolerance is too costly for the majority of small businesses. Progent is ready to help you get all the advantages of non-stop data centers and 24x7 colo sites by offering a complete range of consulting and support services.
Live Communications Server 2007 Services
Microsoft LCS Server Consult
MS Office Communications Server provides IM and Real Presence as part of a scalable, world-class solution offering advanced security, transparent integration with other Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP security. MS Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants can provide remote and on-premises support and mediation help for your Office Communications Server deployment and can assist your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and implement a smooth upgrade that will add business value to your information network
