Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Denver
ProgentProgent's consulting support for network service firms in Denver Colorado allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your regular network services group. This can put you on the fast track to grow your revenue, close gaps in your service catalog, create happy clients, and improve your profits.

Progent's nationwide team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless extensions to the IT groups of some of the world's largest IT support firms. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network support firm with 20 years of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features seamless resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the required resources. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their custom branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to expand your support workload, the range of technical issues your business can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metro areas is available across the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit requests through your custom branded web portal, an 800 phone number, or by sending a message to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, under your management, and bills your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced reporting system to make sure all services performed are fully documented. This enables you to shift account responsibilities to internal personnel when you have enough people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely take on additional jobs beyond your main areas of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: Thanks to a large team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online service saves money and produces fast solutions.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Denver, Colorado Businesses
Progent's seasoned team of certified consultants can provide Denver, Colorado companies a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Denver, Colorado
To learn additional details about Progent's consulting program for IT service firms in Denver, Colorado, call 1-800-993-9400 or see Contact Progent.