Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Denver
ProgentProgentís consulting services for network service organizations in Denver Colorado enables you to offer your clients Progent's consulting and Help Desk support using your brand as a seamless supplement to your regular IT support group. These services can help you add to your revenue, flesh out your service catalog, satisfy your customers, and improve your profits.

Progentís nationwide team of network experts, PC support technicians, network admins, and data security consultants have acted as transparent supplements to the IT groups of some of the country's largest IT service firms. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not only costly to license and staff, but also challenging to set up and manage. Small or niche IT support companies rarely have the required resources. Progent's Help Desk and ticketing program offers IT service organizations an affordable way to retain their own branding while providing their customers world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in larger metros is offered across the country at additional cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit incident reports using your custom branded web portal, an 800 phone number, or by sending a request to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all IT expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to new business due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent uses an enterprise-class service documentation system to ensure that all IT services performed are thoroughly documented. This makes it easy for you to shift service responsibilities to in-house consultants when you have enough people and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional jobs outside your core areas of expertise and serve additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable resource for growing your IT support operations.
  • Fast Problem Escalation: With a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective remote support saves money and produces fast solutions.
  • Top Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Denver, Colorado Companies
Progent's seasoned roster of certified consultants and technical experts can provide Denver, Colorado organizations a wide array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Denver, Colorado
For more details about Progent's consulting program for IT service organizations in Denver, Colorado, call 1-800-993-9400 or visit Contact Progent.