Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Denver
ProgentProgent's consulting support for network service organizations in Denver Colorado enables your company to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a seamless extension of your regular IT support team. This can help you add to your revenue, expand your service portfolio, create happy clients, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless extensions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency lets you elevate and protect your company's brand.

Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms features seamless resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to configure and manage. Small or niche IT service companies rarely have the necessary resources. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow you to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metro areas is offered across the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit service requests via your custom branded web portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, responding to your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Documentation: Progent uses an advanced service reporting platform to ensure that all IT services delivered are fully documented. This allows you to transfer account responsibilities to in-house personnel once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more opportunities outside your core areas of excellence and serve new territories without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can act as a reliable resource for growing your IT service operations.
  • Rapid Problem Escalation: With a sizable team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to advanced consulting. Effective remote service cuts costs and produces fast solutions.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Denver, Colorado Companies
Progent's veteran team of certified consultants can provide Denver, Colorado companies a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Denver, Colorado
To learn additional details about Progent's reseller program for network service firms in Denver, Colorado, call 1-800-993-9400 or visit Contact Progent.