Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Denver
ProgentProgentís consulting services for network service firms in Denver Colorado enables your company to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless extension of your in-house network support team. These services can put you on the fast track to add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and cybersecurity consultants have worked as transparent expansions to the IT groups of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT support company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is available throughout the country at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter incident reports using your branded Internet portal, a toll-free number, or by directing a request to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal personnel once you have enough staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently accept additional jobs beyond your main fields of excellence and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: With a large roster of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
  • Advanced Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Denver, Colorado Organizations
Progent's veteran team of certified consultants offers Denver, Colorado organizations a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Denver, Colorado
To learn more information about Progent's reseller program for network service firms in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.