Denver Expertise for Computer Support Providers
Short-Term Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Denver
Progent’s consulting support for IT service organizations in Denver Colorado allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent supplement to your regular IT support team. These services can put you on the fast track to add to your revenue, expand your service catalog, create happy clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the world’s largest IT support businesses. Progent’s range of expertise enables you to widen the capabilities of your IT service business, and Progent’s transparency helps you strengthen and protect your branding.
Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but difficult to configure and manage. Smaller IT support companies do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
- Normal support times are from 5am to 7pm PST, five days per week.
- Extended support is available at extra cost.
- Optional on-premises service in major metro areas is available throughout the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients submit incident reports by means of your own branded web portal, a toll-free number, or by sending an email to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business owing to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, responding to your management, and bills you rather than your client.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all IT services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal consultants when you have sufficient people and relevant technical skills.
- Safely Grow Your IT Support Practice: You can quickly and safely accept more jobs outside your main areas of excellence and open additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your mind share as a comprehensive network service firm by offering more services to more customers using your own company name.
- Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a sizable team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Keep Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
- Online Support Experts: For 20 years, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient online service cuts costs and produces quick solutions.
- Major Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Denver, Colorado Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Denver, Colorado businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Automation
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- BYOD Integration
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business and Microsoft Teams
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Providers in Denver, Colorado For additional information about Progent's consulting support for IT service organizations in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Exchange 2016 Migration Integration
Exchange Server 2016 Upgrade Planning Remote Troubleshooting
Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Urgent SharePoint 2019 Power BI Gateway Consulting Services
SharePoint 2019 Communication Sites Computer Consulting
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting, software development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud-based resources into a seamless intranet solution.
Windows 10 Cortana Technical Consultant
Windows 10 OneDrive Online Help
Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and onsite assessment and migration support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile management, telecommuter access, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and post-migration Call Center support services.
Teleworker Infrastructure Support and Help
At Home Employees Infrastructure Outsourcing
Progent can help small and medium-size companies to plan, set up and debug the infrastructure for at-home workers.
Cisco ASDM Firewall Management Computer Engineer
Cisco ASA Configuration Support Outsourcing
Progent's Cisco-premier CCIE network experts can help your company to manage your existing PIX 500 or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
ASA 5500-X Firewall with Firepower Support Outsourcing
Urgent Cisco firewall IPS Help and Support
Progent's Cisco-certified CCIE network engineers can assist your company to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Development Companies Amazon MWS integration training
Amazon Marketplace Web Service development Coder
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
Cisco Planning Integration Consultants
Immediate Cisco Switch Small Business Network Consulting Services
Progent can help your organization to utilize Cisco's infrastructure products to create a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as compute and storage utilization, security and compliance, versatility, uptime, and disaster recovery.
Small Office Network Administration
Urgent Small Office Consulting Organization
Progent is a pioneer in affordably delivering world-class IT support to small businesses. Progent's achievement in handling the network service needs of the chronically underserved small business market is the combined result of key technical and process breakthroughs that have eliminated much of the traditional expenses out of administering IT support, injected unmatched technical expertise into the IT service system, and dramatically accelerated the repair process.
Microsoft Operations Manager Case Studies
MOM 2000 Example Application
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, after workers complained about them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now fix system issues before they becomes serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class reliability, safety and productivity.
Specialists CISSP-ISSEP Cybersecurity
CISSP Certified Security Architect Services
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any facet of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small business from advanced threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support onsite, remote, and mobile clients accessing IT resources distributed across a mix of physical sites and public and private clouds.
Technology Professional Java programming
Application Programming Consultancy
For help writing, enhancing, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent’s team of program developers, relational database architects, and project managers can help ensure you get the job done on time and within your budget. Progent's seasoned software developers offer affordable and expert remote consulting for jobs as simple as creating VBA macros for Office Excel or as large as developing line-of-business database applications built on Microsoft SQL Server ,Oracle, or MySQL.
Remote Troubleshooting Macintosh OS X
Apple OSX Tiger Integration Support
Progent's consultants can provide Mac users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help businesses to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also help you with Apple iPhone support and iPad management, or migrating to Apple's iCloud services. For computer networks based solely on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is available, secure, fast and able to achieve your organization's business goals.
Onsite Technical Support Windows 7 Training
Windows 7 Wireless IT Consultants
Progent's certified consultants offers offsite and onsite support expertise to help you to administer, support, and troubleshoot PCs based on Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, backup and restore, remote connectivity, mobile device integration, wireless network design, and remote network monitoring and alerts.
Office 365 AD Connect Professional
On-site Support Office 365 Gmail migration
Progent can help your business to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.
Benefits for Home Based Network Engineer Part-Time Job
Urgent Benefits for Microsoft Consultant Job Opportunity
Our compensation structure is built on contribution, so similar to being an independent contractor, your earnings are entirely tied to your work effort. Some of our consultants focus on lifestyle issues and elect to consult at an easy pace, utilizing our flexible calendar to pursue personal enthusiasms such as hiking, motorcycle racing, skiing, fishing, travel, or spending private time with family and friends. Other consultants take advantage of the chance to earn big dollars via hard effort and long days. Progent completely encourages both sides of the spectrum and everything in between.
Email Black Lists Specialists
ProSight Email Denial of Service Protection Consulting
Progent's ProSight Email Guard uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
SCVMM 2012 Virtual Switch Remote Support Services
Professionals SCVMM Planning
Progent's Microsoft-certified consultants can help businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your company to move from an earlier release of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and repair your current SCVMM ecosystem so you get the highest possible business value.
Help and Support ProSight Windows Server Management
Server and Desktop Monitoring and Reporting Professionals
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact your business.
Home Based Network Consultant Jobs
Full-Time Jobs Home Based Microsoft Certified
Progent is convinced that a carefully architected and executed network can be a crucial factor for enabling any firm's growth, and Progent follows this philosophy in our corporate system environment. We have built a non-stop virtual office network that enables our in-house consultants and authorized contractors to deliver fast and efficient support, cooperate easily on sophisticated projects, and gain from career and private maturity by being a member of an exciting company ethos of personal drive and independence.
Windows 10 Microsoft Deployment Toolkit Services
Best Windows 10 Provisioning IT Consultants
Progent's Microsoft-certified consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and end users, and post-migration consulting support.
Security Audit Technology Professional
CISA Certified Cybersecurity Audit Consulting
The Certified Information Systems Auditor (CISA) accreditation is a recognized achievement that indicates mastery in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass a comprehensive examination administered by the ISACA international professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant trained to help companies in the fields of information systems audit process, information technology administration, network assets and infrastructure lifecycle, IT support, safeguarding of data resources, and disaster recovery preparedness.
Largest SCVMM 2012 Live Migration Network Consultant
Microsoft Experts IT Consultant SCVMM 2012 PowerShell
Progent can assist organizations of any size to follow best practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your business to upgrade from an older release of SCVMM or from a third-party virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM ecosystem so you realize maximum return on investment.
SQL Server 2005 On-site Technical Support
24-Hour SBS Consultancy Services Company
Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s consulting professionals can show you how to design, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).
Managed IT Services Consulting Integration Support
Managed IT Services Consulting Consultant Services
Progent's ProSight portfolio of managed services are geared to provide businesses who have small internal IT support teams with affordable help from world-class management tools and consulting expertise. Benefits of the ProSight catalog of managed IT services include fixed network management costs, smart automation of routine administrative processes, continual absorption of new technology, graceful transition from older technology to modern solutions, close fit between information technology with business goals, access to seasoned network consultants, and freeing up management to focus on business issues rather than fast-evolving network technology.
Mac Snow Leopard Security Troubleshooting
Mac Security Audits Computer Consultant
Progent's CISM-certified security consultants can show you how to protect your Mac environment through professional support offerings such as running security tests, clean up after virus and denial of service penetrations, configuring firewalls, integrating secure off-site and mobile access, deploying automated software for defense against viruses, spam, and malware, and creating a company-wide security plan adapted for the specific objectives of your corporate information system.
Windows Server 2008 R2 Professional
Windows Server 2008 R2 IT Consulting
Progent's certified professionals can help you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and rollout strategies, integrate Windows Server 2008 with your IT environment and workload, educate your IT personnel how to run new administration tools, and deliver ongoing consulting and tech support via budget-friendly alternatives such as Help Desk Call Center support and remote technical assistance.
Network Consultant UC540
IP-PBX On-site Technical Support
Progent's Cisco-certified IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST solutions for survivability.
