Denver Consulting for Computer Support Providers
Seamless Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Denver
Progent’s consulting services for network service firms in Denver Colorado enables your company to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless extension of your in-house network support team. These services can put you on the fast track to add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.
Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and cybersecurity consultants have worked as transparent expansions to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is an IT support company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
- Standard support times are 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metros is available throughout the country at additional cost.
- You have complete control of your customers and invoicing.
- Your customers enter incident reports using your branded Internet portal, a toll-free number, or by directing a request to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your coordination, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Extensive Service Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal personnel once you have enough staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and efficiently accept additional jobs beyond your main fields of excellence and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more customers using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
- Rapid Escalation: With a large roster of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
- Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
- Advanced Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Denver, Colorado Organizations
Progent's veteran team of certified consultants offers Denver, Colorado organizations a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- AD Planning
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Work from Home Support
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Defense
- Backup/Restore Expertise
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Firms in Denver, Colorado To learn more information about Progent's reseller program for network service firms in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.
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Offsite Workers Helpdesk Services Remote Troubleshooting
At Home Workers Helpdesk Services Consulting Services
Progent can provide small and medium-size businesses overflow or comprehensive Help Desk services for teleworkers.
Linux Outsourcing
Slackware Linux Consulting
If your company is producing UNIX or Linux software in an environment that includes Windows-based servers, desktops, and office applications, Progent can provide comprehensive network support outsourcing that allows you to focus on your area of high-value expertise while avoiding the constant hassle of maintaining your company information system. By using automated network monitoring and by providing online and in-person support as your business needs it, Progent offers an economical way for supporting an IT network that provides excellent dependability, protection, and performance. Progent's Linux developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, remote and on-site support and repair, proactive network monitoring, and Help Desk Call Center outsourcing.
Microsoft Small Business Server 2008 Setup and Support
Microsoft Small Business Server 2003 Technology Consulting
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the foundation for a powerful but manageable information. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with hands-on background and extensive experience in designing and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, administering, and troubleshooting network environments powered by the SBS suite of servers and programs.
Fault Tolerant Inter-Office Connection Professionals
After Hours Fault Tolerant Mutli-location Network Support Outsourcing
Progent’s high availability system experts provide non-stop computing consulting, disaster recovery planning, system load balancing, non-stop interoffice connectivity, high-availability Internet architecture design, fault-tolerant data center consulting, and other 24x7 operations consulting to help your company design a 24x7 network for line-of-business applications. Progent has the background to design affordable, fault-tolerant networks by deploying the expanding library of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized engineers can help you design a fault tolerant mutli-site network with a fully redundant Internet connection and efficient network load balancing.
Microsoft Expert SharePoint 2019 OneDrive Sync Client Specialists
Integration Services SharePoint 2019 and Windows Server
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and onsite consulting expertise, software development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud infrastructure into a seamless information management system.
Citrix XenMotion Consulting Services
Consult Citrix Xen Hypervisor
Progent's Citrix-authorized engineers can help your company to evaluate the business advantages of XenServer and additional Citrix products, and can assist you to plan, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your current Citrix technology deployment and show you how to enhance consolidation, performance, protection, availability, and recoverability.
Professional NetApp MetroCluster Switchover
NetApp MetroCluster Troubleshooting Consult
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with replication to deliver fast, zero data loss disaster recovery between datacenters located up to 300km apart from each other. Progent's team of seasoned network experts can help you to design, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery solution to verify adherence with information assurance standards and government mandates.
SharePoint Portal Server 2007 Specialists
Urgent Technical Consultant SharePoint Server
Progent’s Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently connecting people, groups and information. SharePoint offers a common spot for your workers or customers to access, manage, distribute and interact with useful information, files, and software and to communicate with other people. SharePoint enables faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and projects with the information they’ve created in a way that makes data easy to locate, download and apply. Progent's SharePoint experts can help you to manage your current SharePoint environment or migrate to the current version of SharePoint.
UNIX Engineers
UNIX Services
Progent's Sun Solaris platform support experts offer small companies and developers help with administering and supporting Sun Solaris systems that operate with Microsoft-powered networks. Progent offers your business access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you an easy one-stop consulting firm to help you build and maintain a secure and robust mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Office 365 Portal Help and Support
Hybrid Exchange Online and Exchange on-premises Support and Setup
Progent can help your business to understand the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid networks that transparently integrate on-premises and cloud resources.
After Hours System Center 2016 and VMware Integration IT Services
System Center 2016 and Hyper-V Integration Online Technical Support
Small to middle size businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent’s Microsoft Certified IT support experts. With Progent's affordably priced IT service packages, small and midsize businesses can select a basic Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks world-class availability, security, and performance.
24/7 Teleworker Solutions On-site Technical Support
Call Desk for Remote Workers Technical Support
Progent has 20 years of background helping small and medium-size organizations to design, implement, tune, manage, and debug information networks that support an at-home workforce.
Microsoft Operations Manager IT Consultant
Remote Network Monitoring Network Consultant
Remote continuous monitoring, automated alarms, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of all sizes can get a degree of protection that was once limited to enterprises. Progent offers several Remote Monitoring and Management solutions available as economical service packages created to assist your company to identify and resolve a most IT network problems before they get big enough to impact productivity.
WatchGuard Firebox M4600 Firewall information Systems Audit
Security Organizations WatchGuard Firebox M5600 Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewall solutions.
QTS Sacramento Colocation Center Professional
Biggest QTS Colocation Center Specialists
The QTS (formerly Herakles) Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS data center as a colocation facility or if your company is considering migrating your main or offsite backup equipment to Herakles/QTS, Progent can provide a variety of budget-friendly services including data center migration, equipment installation and upgrades, infrastructure improvements, project management, virtualization expertise, offsite monitoring, streamlined system administration, software development, disaster recovery solutions, data security assessment, and the support of Progent's Test Lab.
Microsoft Certified Microsoft Azure Virtual Machines Development Firm
Engineer Azure Planning
Progent can help businesses of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and ensure that you sidestep the common errors small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.
Technical Consultant Virtual Help Desk
24x7 Microsoft Certified Expert Co-managed Heldesk Outsourcing
Progent’s Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Consultant Services Windows 7
Windows 7 Migration Network Consulting Group
Progent's Microsoft certified engineers can help your company to evaluate
External Network Security Inventory Professionals
External Security Inventory Specialist
Progent offers two ultra-affordable service packages designed to enable small companies to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from an authorized machine inside your firewall to assess your exposure to inside attacks. Both security inventory packages are configured and executed from a protected remote location.
ProSight Email Content Filtering Policies Consultants
Email Guard Data Loss Prevention Consultant
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
Delaware Server Consulting
New Hampshire Computer Service
Progent’s Technical Response Center (TRC) offers low-cost national after-hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer 24x7 phone help and online direct computer access to troubleshoot and resolve network problems quickly and affordably.
Urgent Microsoft Windows Server 2019 Integration Support
Windows Server 2019 High Availability Support and Integration
Progent's Windows Server 2019 disaster recovery planning consultants can assist you to plan and deploy a DR/BC system built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Top Hyper-V 3.0 Server Computer Consulting
Hyper-V 3.0 Server Integration Services
Widows Server 2012 R2 Hyper-V advances the power of virtualization in key areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT costs and improve availability.
Offsite Workers Cloud Integration Consulting Services
Support Remote Workforce Cloud Integration
Progent can help small and mid-size companies to provide their remote workforce with efficient integration with public cloud applications and services.
CISSP-ISSAP Security Consultancy
CISSP-ISSAP Security Engineer
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any facet of information system security. Progent can create cost-effective cybersecurity systems that protect a small office against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that support onsite, remote, and mobile users sharing IT resources spread over a mix of physical sites and various clouds.
Small Business Network Management Outsourcing Engineer
Small Business Managed IT services Professionals
Progent's ProSight family of managed IT services are geared to offer organizations who have small internal IT support teams with affordable access to enterprise-class management platforms and technical experts. Benefits of the ProSight catalog of managed IT services include flat-rate IT maintenance expenses, smart automation of common administrative processes, continual absorption of new technology, smooth migration from older technology to current solutions, improved fit between computer technology with business goals, guidance from veteran IT consultants, and allowing management to concentrate on business issues rather than ever-changing network technology.
VMware vCloud Director vCD Services
Specialist VMware NSX Virtualized Networks
VMware's NSX virtual network technology enables you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
West Virginia IT Outsourcing Firms
Networking Firms Alabama
If your company does not need immediate online support but expects to require technical services with your information system in the near future, you can conserve time and money and guarantee that the appropriate expertise will be ready when you need it by getting in touch with a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or email information@progent.com.
Microsoft ISA Server 2006 Consultants
ISA 2006 Network Consulting
ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for securing the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server support professionals can help you design, rationalize, pilot, install, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your network.
