Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Denver
ProgentProgentís consulting support for network service firms in Denver Colorado allows you to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your regular network support group. This can put you on the fast track to add to your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure engineers, desktop support specialists, IT administrators, and data security professionals have worked as transparent adjuncts to the IT groups of some of the worldís biggest IT service firms. Progentís breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support firm with two decades of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just costly to license and staff, but also challenging to set up and manage. Small or niche IT service organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service firms an economical way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered across the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients enter requests through your own branded web portal, an 800 number, or by sending a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a single source for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, under your coordination, and bills you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This allows your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely accept additional jobs outside your core areas of expertise and serve additional geographies without exposure to the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service provider by delivering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Denver, Colorado Organizations
Progent's veteran team of certified consultants offers Denver, Colorado companies a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Denver, Colorado
For additional details about Progent's consulting support for network service firms in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.