Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to make within a victim's network, the more time it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Denver metro area to identify and isolate infected devices and guard clean resources from being penetrated.
If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Denver
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to recover scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra ransom in exchange for not publishing this data or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.
The recovery process subsequent to ransomware attack has a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the necessary skill sets.
- Quarantine: This time-critical first response involves blocking the sideways spread of the attack across your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to get vital services back online as fast as possible.
- Data restoration: The work required to recover files damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were off line during the attack.
- Deploying advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus tools deployed by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, classification, containment, restoration and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and recovering computers and software services.
- Forensic analysis: This process is aimed at uncovering the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware assault progressed through the network helps you to assess the damage and highlights shortcomings in security policies or processes that should be corrected to avoid future breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is critical that other key activities such as business continuity are pursued in parallel. Progent maintains a large team of information technology and data security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Services in Denver
For ransomware cleanup expertise in the Denver area, call Progent at 800-462-8800 or visit Contact Progent.