Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can make within a target's system, the longer it will require to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can help businesses in the Denver area to locate and quarantine infected servers and endpoints and guard undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Denver
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement fee in exchange for the decryption tools required to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an additional ransom for not posting this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a big problem depending on the nature of the stolen data.

The restoration work subsequent to ransomware attack involves several distinct phases, most of which can proceed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the lateral progress of the attack across your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes consist of cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable level of functionality with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical applications, network topology, and protected endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and network support staff to prioritize tasks and to put vital services on line again as quickly as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware attack varies according to the condition of the network, how many files are encrypted, and what recovery techniques are required. Ransomware attacks can take down key databases which, if not properly shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms are powered by SQL Server. Some detective work could be required to find undamaged data. For instance, undamaged OST files may exist on staff PCs and laptops that were not connected during the ransomware attack.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the same anti-virus technology implemented by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, detection, mitigation, repair and forensics in one integrated platform, Progent's Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor tool; debugging failed files; building a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed through the network assists your IT staff to evaluate the impact and highlights shortcomings in rules or processes that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important activities such as operational continuity are pursued concurrently. Progent maintains an extensive roster of IT and cybersecurity professionals with the skills required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your information system after a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Denver
For ransomware system restoration services in the Denver metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize companies a range of affordable solutions for backing up and recovering business-critical applications such as Microsoft Exchange, SQL Server, Blackberry, and SharePoint. Progent's disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite products into small business IT networks to create a high level of fault tolerance and disaster recovery capability at an affordable price.

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    Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience provides you with a convenient one-stop consulting firm to help you create and manage a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Mandrake.

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    Progent's UNIX platform support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient single source to show you how to create and manage a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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    Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings management, inventories network resources, guards against company data leakage, provides network health monitoring, enables secure end-user self service, and offers a single point of control for managing multi-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist your organization with any facet of designing, installing, using and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.

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