Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware requires time to steal its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when support staff may be slower to become aware of a penetration and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can manage inside a target's system, the more time it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware experts can help organizations in the Denver metro area to locate and isolate breached devices and protect clean resources from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Denver
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional payment for not publishing this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.
The recovery work subsequent to ransomware attack has a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the required experience.
- Containment: This time-critical first step involves blocking the sideways progress of ransomware within your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities include isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the network to a basic acceptable degree of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to get critical services back online as fast as feasible.
- Data recovery: The effort required to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Often some detective work could be needed to find clean data. For example, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators. Immutable storage adds an extra level of security and recoverability in case of a ransomware breach.
- Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical AV tools implemented by many of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if any. Activities include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption utility; troubleshooting failed files; building a clean environment; remapping and connecting drives to match precisely their pre-encryption condition; and recovering physical and virtual devices and services.
- Forensics: This activity involves uncovering the ransomware attack's progress across the targeted network from beginning to end. This history of the way a ransomware assault progressed through the network assists you to evaluate the damage and uncovers gaps in policies or work habits that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is typically assigned a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other key activities like business continuity are executed in parallel. Progent has an extensive team of IT and data security experts with the knowledge and experience needed to perform the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent has delivered online and on-premises network services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of skills allows Progent to salvage and consolidate the surviving pieces of your network after a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has collaborated with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Expertise in Denver
For ransomware recovery consulting services in the Denver metro area, phone Progent at 800-462-8800 or go to Contact Progent.