Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel are likely to take longer to recognize a breach and are least able to mount a quick and forceful defense. The more lateral progress ransomware can achieve within a target's system, the longer it will require to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist businesses in the Denver area to locate and isolate breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Denver
Current strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and basically sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional ransom in exchange for not posting this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a major problem according to the sensitivity of the stolen data.

The recovery work after a ransomware penetration involves several crucial phases, most of which can be performed in parallel if the response team has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first response requires arresting the sideways progress of the attack across your IT system. The longer a ransomware assault is permitted to run unchecked, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes consist of cutting off affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to put vital resources back online as fast as possible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the condition of the network, how many files are encrypted, and which restore methods are required. Ransomware attacks can destroy key databases which, if not gracefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the assault.
  • Implementing advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized companies the benefits of the same AV tools used by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting drives to reflect exactly their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps your IT staff to assess the impact and highlights vulnerabilities in rules or work habits that need to be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensic analysis is usually given a high priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key activities such as operational continuity are performed in parallel. Progent maintains a large team of information technology and security experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and ERP application software. This scope of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware assault and reconstruct them quickly into an operational system. Progent has worked with top insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Denver
For ransomware system recovery expertise in the Denver metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Remote management cards give network administrators full control of a server without the need for an on-site presence. Through remote server management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical assistance. Progent has experience with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Progent is among the most experienced network consulting companies for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses receive the full advantages of Exchange Server 2000 for common situations including upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 management.

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    Progentís Co-managed Call Center service allows your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity.

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    Progent can provide the support of an accredited engineer with an extensive background integrating technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, configure, upgrade, or maintain a video conferencing environment that protects your investment and maximizes the strategic value of your IT network. Progent also offers the services of network infrastructure consultants who can assist companies of any size to build and maintain a network that provides the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence environment.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are built upon mature virtualization technologies that enable small companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.

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