Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel may take longer to recognize a break-in and are least able to mount a quick and forceful defense. The more lateral movement ransomware can make inside a target's system, the more time it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Denver area to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Denver
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom payment for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra ransom in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack has several distinct stages, most of which can be performed concurrently if the response workgroup has enough members with the necessary experience.

  • Quarantine: This urgent first step involves blocking the sideways spread of ransomware across your IT system. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the complex restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to put essential resources back online as fast as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware attack depends on the state of the network, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the assault.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV technology implemented by many of the world's biggest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, identification, mitigation, repair and analysis in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed within the network assists you to evaluate the damage and brings to light shortcomings in rules or processes that need to be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes such as business resumption are pursued in parallel. Progent maintains an extensive roster of IT and security experts with the knowledge and experience needed to carry out activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning software. This broad array of expertise allows Progent to identify and integrate the undamaged parts of your information system following a ransomware attack and rebuild them rapidly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Denver
For ransomware recovery expertise in the Denver metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Lync Server 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your management staff and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's ProSight portfolio of managed services are geared to provide businesses who maintain small internal network support teams with affordable access to enterprise-class management tools and consulting expertise. Advantages of Progent's ProSight line of managed IT services include flat-rate network maintenance expenses, smart automation of common administrative processes, continual adoption of new information technology, smooth transition from legacy systems to current solutions, close alignment of information technology with strategic goals, access to veteran IT experts, and allowing management to concentrate on business instead of fast-evolving computer technology.

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