Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to make within a victim's network, the more time it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Denver metro area to identify and isolate infected devices and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Denver
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to recover scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra ransom in exchange for not publishing this data or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The recovery process subsequent to ransomware attack has a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical first response involves blocking the sideways spread of the attack across your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to get vital services back online as fast as possible.
  • Data restoration: The work required to recover files damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were off line during the attack.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus tools deployed by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, classification, containment, restoration and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and recovering computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware assault progressed through the network helps you to assess the damage and highlights shortcomings in security policies or processes that should be corrected to avoid future breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is critical that other key activities such as business continuity are pursued in parallel. Progent maintains a large team of information technology and data security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Denver
For ransomware cleanup expertise in the Denver area, call Progent at 800-462-8800 or visit Contact Progent.



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  • Office 2016 Consultant Migration Consulting Word 2019
  • Office SharePoint Server 2003 Online Technical Support Remote Troubleshooting Microsoft Office SharePoint Server 2003
  • Online Support Microsoft VoIP MS Office Communications Server 2007 Professional
  • Online Support SCVMM 2016 Hyper-V Clusters On-site Support SCVMM 2016 and VMware ESXi
  • Online Technical Support Microsoft 365 Exchange migration Largest Microsoft 365 PST migration Online Technical Support

  • MSCRM Integration Services
    Microsoft Dynamics CRM Remote Technical Support

    Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable client relationships. Integrated Sales and Customer Service components allow in-house staff to share information to help improve selling success and offer consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you combine Microsoft CRM with your sales or customer support data.

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  • ProSight Email Security Consult Email Guard Data Loss Prevention Consult
  • ProSight Private Cloud Services Consultancy Private Cloud Integration Consultant
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  • Progent Small Business Small Office IT Consultant Progent Startup Businesses Migrations
  • Denver International Airport Denver Lockbit Crypto-Ransomware Business Recovery
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  • Remote Colocation Integration Colocation Outsourcing
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  • Expert Microsoft Certified MRP Design
    Application Consultant Microsoft Dynamics SL

    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to suit your unique business needs. Progent's Microsoft support experts offer experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration support for secure, corporate-wide information sharing plus interfacing with Customer Relationship Management applications.

  • Remote Troubleshooting Wave 2 Wi-Fi controller Wi-Fi 6 wireless controller On-site Technical Support
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  • SQL Server 2012 AlwaysOn Availability Groups Technology Consulting Services
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    Progent can provide the expertise of certified engineers as well as experienced software programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery specialists, and security professionals to assist your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

  • SCCM 2016 Policy Settings Integration Online Support Services SCCM 2016 Asset Inventory
  • SCCM 2016 Software Inventory Integration Support Immediate SCCM 2016 Migration Consultant
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  • Denver, CO Denver Ransomware Mitigation Consultants
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  • SQL Server 2016 and Excel Technical Support Microsoft Expert SQL Server 2016 Development Remote Troubleshooting

  • Data Protection Manager 2016 and Hyper-V Technical Consultant
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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy restore functions for Microsoft-based environment. SCDPM 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to design, implement, administer, and repair a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to help you through challenging issues or deliver comprehensive project management services to help you complete your SCDPM 2016 initiative on time and within your budget.

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  • Apple Mac, Entourage, Exchange Computer Consultant
    Outlook for Mac Remote Support Services

    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and send email, search the GAL, copy addresses, synchronize appointments, and invite fellow workers to meetings with your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage training.

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  • 24x7x365 IT Consulting Presentation Server
    Citrix XenApp Application Delivery Engineer

    Progent's Citrix experts can help your business to design, deploy, administer, and support a virtual Windows application delivery solution built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist you to administer and support a remote datacenter that features high uptime, advanced protection, and fast recovery.

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  • Services Documentation Consultants Service Database Integration Support
  • Setup and Support SQL Server 2019 OLTP SQL Server 2019 SSAS Specialists

  • Urgent Specialist Microsoft Certified
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    Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your business more complete technical solutions for your information network.

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  • Microsoft Office 2000 Systems Consultant
    Microsoft Office Experts

    Progent's IT outsourcing services for small companies include designing Windows XP, .NET Server, and Microsoft BackOffice environments, managing upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site repair, resolving stubborn integration issues, and producing a company-wide security strategy. Progent can show you how to enhance network availability and throughput via zero-downtime technologies, redundant network architecture, and proactive network monitoring. Progent also provides project management assistance for large-scale upgrades and can assist with needs definition, resource inventory, bill of materials production, vendor selection, procurement logistics, and complete documentation. Progent's IT outsourcing help also includes training for office productivity software such as Office XP.

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  • wireless VoIP phone integration Information Technology Consulting
    wireless VoIP phone and Aironet APs Network Engineer

    Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are on the move within office, hospitality, retail or other environments where IT management requires user endpoints that provide more administrative control, data security and durability than is possible with the BYOD mode of mobile communications. Successful integration of Cisco's wireless IP phones usually demands that you configure and optimize numerous components of your Wi-Fi infrastructure including APs, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide online and on-premises support to help you build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from troubleshooting the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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  • 24x7 Exchange 2007 On-site Technical Support
    Support and Integration Exchange 2007

    Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange Server 2007 that are best aligned to your business needs.

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  • Solaris Migration Solaris Upgrade Consultants
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  • Specialists Skype for Business and Quality Dashboard After Hours Consultant Services Skype for Business high availability
  • Support SharePoint Backup and Recovery SharePoint Server farm Design Specialist
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  • UNIX Engineers
    Solaris Consultancy

    If your business computer system mixes Solaris technology with Windows, Progent can show you how to integrate your servers into a cohesive environment that allows all your OS platforms to coexist for easy management, transparent dataflow, high dependability, enhanced throughput, and tight security. Progent's Solaris and Microsoft Windows coexistence assistance services include IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and management, remote technical help and repair, on-site technical support, and Help Desk services.

  • Technical Support SCDPM 2012 and SharePoint Online Support Data Protection Manager 2012

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    Work from Cisco Engineering Contract Job

    Progent believes that a well designed and implemented information system is a pivotal factor for enabling any firm's success, and we follow this credo in our corporate system environment. We have built a fault-tolerant virtual office network that allows Progent's staff engineers and certified contractors to deliver rapid and efficient service, cooperate easily on sophisticated projects, and gain from professional and personal maturity from being a member of an exciting business ethos of self motivation and freedom.

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    Small Business Network Management Outsourcing Services

    Progent's ProSight portfolio of managed services are designed to provide businesses who maintain minimal internal IT administration and support teams with affordable help from enterprise-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed services include flat-rate network management costs, smart automation of common administrative tasks, ongoing absorption of the latest technology, graceful transition from legacy systems to modern solutions, improved alignment of computer technology with strategic goals, access to veteran IT consultants, and freeing up management to focus on business issues instead of ever-changing computer technology.

  • Windows 10 Training Onsite Technical Support Microsoft Windows 10 Migration Remote Troubleshooting
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  • Windows 2003 Server Remote Troubleshooting Microsoft Windows 2003 Technology Consulting

  • Computer Engineer Unified Attendant Console
    CCNP Certified On-site Support Unified CM and Microsoft Office

    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the center of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide a borderless IP-PBX by integrating with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants offer efficient and budget-friendly online and on-premises support to assist businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver maximum business value. Progent's consultants can help with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server.

  • Windows 2003 Troubleshooting Windows 2003 Server Remote Support
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  • Cisco SIP phones Support and Integration
    Support Outsourcing Cisco VoIP Phones and Cisco Unity

    Progent's Cisco CCIE-certified IP phone and video IP phone experts can help your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

  • Windows Server 2008 Security Consultant Windows 2008 R2 Computer Consulting
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  • Windows Server 2022 with Linux Technology Consulting Services Windows Server 2022 Disaster Recovery Consultants
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  • iOS patch management Specialist Cisco switch patch management Consultant
  • iPhone and Exchange integration IT Services Network Consulting iPhone and Cisco ASDM
  • scom 2016 Office 365 integration IT Services Remote Consulting scom 2016 Office 365 integration
  • wireless VoIP phone integration IT Consulting wireless VoIP phone and Aironet APs Technology Consulting Services

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