Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support staff may take longer to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can manage within a victim's network, the more time it will require to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help businesses in the Denver metro area to locate and quarantine breached servers and endpoints and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Denver
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not publishing this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue depending on the sensitivity of the downloaded information.

The recovery process subsequent to ransomware penetration involves a number of distinct stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary skill sets.

  • Quarantine: This time-critical initial step requires arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities consist of cutting off infected endpoint devices from the network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a basic useful degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This project also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and secure remote access. Progent's recovery team uses advanced workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize tasks and to get vital services back online as fast as possible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore techniques are required. Ransomware attacks can take down key databases which, if not properly closed, might need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted OST files may exist on employees' desktop computers and notebooks that were off line during the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized companies the benefits of the identical AV technology implemented by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, containment, recovery and forensics in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-encryption state; and reprovisioning computers and services.
  • Forensics: This activity involves uncovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to evaluate the impact and highlights gaps in rules or work habits that need to be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is usually given a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important activities like business continuity are executed in parallel. Progent maintains a large team of information technology and cybersecurity professionals with the skills needed to carry out the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and consolidate the surviving parts of your network after a ransomware assault and reconstruct them quickly into an operational network. Progent has worked with top cyber insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Denver
For ransomware recovery consulting services in the Denver area, call Progent at 800-462-8800 or see Contact Progent.



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