Immediate Online Troubleshooting for Denver Small Office Networks
Immediate Online Technical Support for Denver NetworksFor small businesses in Denver or anywhere in Colorado, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to every customer by every consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.

Remote technical services Offered by Progent to companies in Denver and anywhere in the state of Colorado include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects that small businesses often request. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for small organizations with networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who lack the resources to create an in-house Help Desk Call Center but who need fast communication with an effective Call Center with proficient telephone support plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system problems, or be ready in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Denver or anywhere in the state of Colorado rapid contact with an efficient technical support resource with years of experience offering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid enabler of company efficiency, and Progent's goal is to fix instead of merely report technical problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers online professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

    Online Network and Server Monitoring Support
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote network and server monitoring support centered around System Center Operations Manager, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating potential issues before they grow into downtime, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that incorporate multiple operating systems.

How Your Denver Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail information@progent.com. For small offices and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help the instant your business needs it. More than 10 years of providing remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Denver small business relies on a local freelance consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected network crises or especially complex integration projects.

Details of Progent's Online Computer Services for Denver
Progent's phone support, Internet-based repair, network security expertise, and network management services offer small companies in Denver or throughout the state of Colorado unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

  • Fast Phone Contact with Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small offices in Denver and is also ideal for customers in geographic areas of Colorado that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent provides remote help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for services provided during regular business hours. This saves you from paying big bills for simple repairs.

  • Availability of Cisco Network Design Specialists
    As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.

  • Application Specialists Group
    Progent's core support offerings consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Solaris Help
    SQL Server Integration and Application Design
    Oracle Management and Software Development
    MySQL Management and Application Development
    Apple Macintosh Support

    By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the special needs of your business.

  • Advanced Remote Access Software
    Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite service call. Sophisticated remote access software and expert technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated network monitoring.

  • Compatibility with Leading VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Service for Maximum Network Availability
    For small companies with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk support services are intended specifically for budget-conscious small businesses whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT enable small offices to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, Windows 2000 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2012 help and SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of documenting and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.


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