Immediate Online Troubleshooting for Denver Small Business Computer Systems
Immediate Phone Consulting for Denver NetworksFor small companies in Denver or anywhere in the state of Colorado, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco Systems, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. Unlike typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast solutions somehow turn into major bills. Progent's skill at solving technical issues efficiently translates into your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of customized technologies and proven processes which allow the highest level of effectiveness for remote help and repair for small business information networks. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's environment remotely without violating corporate security.

Progent's advanced technical support database system keeps detailed records of the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This archive of issues and repairs is organized as an easily retrievable internal database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco Systems and Microsoft make available other massive support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to arrive at the best solutions promptly.

Online services provided by Progent to clients in Denver and anywhere in the state of Colorado include:

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs that small businesses often need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small businesses with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the budget to build and maintain an in-house Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center application software to meet the particular needs of your company, or adding occasional online staff to reinforce your in-house Help Desk resources to deal with demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network experts gives your customers in Denver or anywhere in the state of Colorado fast assistance from a dependable network service resource with extensive experience delivering phone support and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's target is to fix instead of simply document technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced consulting expertise and education in special application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out more information about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online network monitoring services centered around Microsoft System Center Operations Manager, enhanced by Progent for your environment so that your network support is proactive and automated. By spotting looming issues before they cause downtime, remote monitoring can avoid disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that incorporate multiple platforms.

How Your Denver Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For small businesses and startups in Denver or anywhere in the state of Colorado, Progent's phone-based computer support engineers are ready to provide expert and economical system help the moment your company needs it. More than 10 years of providing remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Denver small business relies on a local freelance consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to handle sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Small Businesses in Denver
Progent's online network troubleshooting services allow your Denver small business to have the benefits of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most small companies in Denver and throughout Colorado, local computer support providers, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems can strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical way to augment your local help and to transfer useful knowledge to improve your capability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, small companies commonly depend on independent freelance consultants. While freelance service people have less internal costs than big consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an emergency. As your small business grows, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup support experts to insure your network stays available.

  • Build a Solid Basis for Smooth Growth
    New businesses typically begin with an information system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly designed environments need careful assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Small companies require guidance and technical education to navigate through an increasingly complicated maze of product options available for promoting business growth and improving productivity. They do not need a network engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a small business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT experience, refined support software, and understanding of corporate IT enable small offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

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