Fast Remote Help for Denver Computer Networks
Fast Online Support for Denver NetworksFor companies in Denver or anywhere in the state of Colorado, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they have the real-world experience and have access to the advanced technology required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's powerful technical support reporting system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to every client by any engineer. This archive of problems and repairs is stored as a conveniently accessible support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the best solutions promptly.

Online support services offered by Progent to businesses in Denver and throughout the state of Colorado include:

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to an efficient Help Desk with proficient phone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software products to handle the unique needs of your business, or providing temporary online personnel to reinforce your internal Call Center group to deal with demanding situations like software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced network experts offers your computer users in Denver or anywhere in the state of Colorado instant contact with a dependable network service group with years of background delivering telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant driver of business success, and Progent's goal is to resolve rather than merely track technical problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To learn more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, online computer system monitoring support based on System Center Operations Manager (SCOM), adapted by Progent for your business so your network maintenance is proactive rather than reactive. By detecting potential issues before they result in network outages, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or environments powered by a variety of operating systems.
How Your Denver Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Denver or anywhere in the state of Colorado, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the instant your organization has to have it. Long experience providing online repair services has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Denver office deals with a regular independent support technician or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address sudden system crises or especially complicated integration projects.

Details of Progent's Remote Network Support for Denver
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services give offices in Denver or throughout the state of Colorado unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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