Immediate Remote Technical Support for Denver Colorado Computer Networks
For organizations in Denver Colorado, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems quickly. This lowers immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that ensure the maximum level of efficiency for remote technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's network remotely without violating network security.
Progent's proven customer support database application includes thorough documentation for all support that Progent's clients have been provided. Progent's team consultants have access to the details of all help rendered to each Progent client by any consultant. This database of problems and solutions is stored as an easily searchable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' internal support staff so Progent's remote service experts are able to find the most efficient resolutions quickly.
Remote services provided by Progent to clients in Denver Colorado include:
-
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of platform support such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
-
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and validates an individual's technical skills at the master level. Cisco CCIEs know how to handle the most complex issues associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their depth of experience permits them to find solutions for problems quickly. In common instances, less qualified service providers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network using sophisticated remote support technology to perform efficient, secure, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer help for all of Cisco's industry-leading family of connectivity devices by delivering services that include:
-
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough network security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
-
Cloud Integration Solutions

Progent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration with on-prem Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
-
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
-
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expert support include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable non-disruptive backup and fast recovery of critical files, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
-
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology professionals provides your computer users in Denver Colorado quick contact with a large technical support group with substantial experience delivering telephone-based consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key driver of business success, and Progent's policy is to fix and not just report IT issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Denver Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by multiple operating systems.
How Your Denver Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Denver Colorado, Progent's online network support engineers can provide professional and cost-effective IT help the instant your company needs it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Denver organization works with a regular freelance support technician or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to resolve unexpected system crises or especially complicated integration projects.
Details of Progent's Online Network Support for Denver Colorado
Progent's online help, Internet-based repair, system security consulting, and system management services give companies in Denver Colorado unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your organization world class network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Denver Colorado and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online service and requires no periodic subscription fee for support services delivered during regular business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff professionals who have experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon MWS Software Design and Programming
By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the specific needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite visit. Sophisticated remote access software and experienced technicians together allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network support, executing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every client. The practice of documenting and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.