Fast and Affordable Remote Support for Denver Computer Systems
Fast Online Support for Denver SystemsFor businesses located in Denver or anywhere in Colorado, Progent provides online technical support for networks based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated tools necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where fast solutions manage to turn into large invoices. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes which promote the maximum degree of efficiency for online help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to connect to your environment remotely without compromising system security.

Progent's advanced technical support reporting system keeps extensive documentation describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of services provided to each Progent client by any Progent engineer. This history of problems and repairs is stored as an easily accessible support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can arrive at optimal resolutions promptly.

Online support services offered by Progent to companies in Denver and throughout the state of Colorado include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an internal Call Center but who require quick communication with a dependable Help Desk Call Center with proficient telephone support as well as the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Call Center software products to handle the particular needs of your corporation, or adding occasional phone support personnel to work with your existing Call Center team during demanding scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of seasoned information technology experts gives your workers in Denver or anywhere in the state of Colorado instant access to a dependable network service resource with years of experience offering telephone-based support and online diagnostics for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a major enabler of company performance, and Progent's goal is to fix rather than merely record IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Excel. For more information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By detecting potential issues before they expand into network outages, automated monitoring can ward off inconvenient and expensive service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments powered by a variety of OS platforms.
How Your Denver Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Denver or anywhere in the state of Colorado, Progent's online network support specialists are ready to provide professional and affordable system help the moment your company needs it. Long experience delivering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Denver organization deals with a regular independent consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix sudden system emergencies or especially complicated integration problems.

Details of Progent's Remote Network Services for Denver
Progent's online support, remote troubleshooting, network security expertise, and network management services offer businesses in Denver or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to each client. The practice of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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