Immediate Remote Help for Denver Small Business Networks
Immediate Online Technical Support for Denver SystemsFor small companies in Denver or anywhere in Colorado, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions somehow turn into large invoices. Progent's skill at handling problems quickly translates into your company conserving cash.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which permit the maximum level of efficiency for online technical support and troubleshooting for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's network without compromising corporate security.

Progent's sophisticated technical support database application stores comprehensive histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services rendered to every Progent client by every engineer. This database of anomalies and responses is structured as a conveniently exploitable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and formal partnerships with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the best solutions in the least time.

Online support available from Progent to clients in Denver and anywhere in the state of Colorado include:

  • Authorized Windows Expertise
    Microsoft Windows Experts for Denver, ColoradoProgent's Microsoft-qualified remote support engineers can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can help you with a wide variety of technology support services including Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 set up, Microsoft Exchange 2013 migration, Microsoft Exchange Server 2010 maintenance, SharePoint 2010 development, Lync Server implementation and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server programming and SQL Server 2012 upgrades, Systems Center Operations Manager reporting, Project Server 2010 planning, and Small Business Server consulting.

    Progent in addition offers a wide range of cost-effective PC desktop services to help you business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop help covers areas such as assisting your company to migrate to Microsoft Windows 7 efficiently, support 64-bit desktop software, or move to Microsoft Office 2010.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates a person's technical skills at the expert level. CCIEs know how to deal with the most difficult problems encountered in network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs provide excellent value because their broad experience enables them to resolve problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.

    Few consulting organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure problems that are impacting worker efficiency but are not within the scope of your ordinary network maintenance providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced on-line support tools to provide fast, secure, and affordable analysis and repair.

  • CISM and CISSP Certified Network Security Experts
    CISSP Qualified System Security Engineers for Denver, ColoradoProgent's accredited CISSP and ISSAP security consultants offer a range of system protection services to improve the defenses of your Windows, Mac, Linux, or UNIX network against internal or external threats or help you to recover rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; integrating firewalls; building safe architectures for remote and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide array of computer technologies such as network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware vSphere and Citrix virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Important Linux versions for which Progent offers expertise include:
    RedHat Linux
    Debian GNU/Linux

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects that small companies often request. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for small organizations with networks that incorporate Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for smaller companies who don't have the budget to create an internal Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent supplement to your current Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation resource for complex technical issues, or be ready in those situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Denver or anywhere in the state of Colorado immediate access to a large network service resource with extensive background delivering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve instead of just annotate IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff can supply online and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications including CRM, Office Project, Office Word, and MS Excel. To learn more information concerning Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.

    Remote Network Monitoring Services
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring services based on Microsoft System Center Operations Manager, customized by Progent to fit your business so your computer maintenance is proactive and automated. By uncovering potential problems before they result in downtime, automated monitoring can minimize stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks powered by a variety of platforms.

How Your Denver Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or email For small offices and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support engineers can deliver professional and economical system help the moment your business requires it. Long experience offering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Denver small business relies on a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to address unexpected network crises or especially complicated integration projects.

Features of Progent's Online Computer Support for Denver
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services give small businesses in Denver or throughout the state of Colorado the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to small offices in Denver and is also ideal for networks in geographic areas of Colorado that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical information, and on-going education.

  • By the Minute Rates to Minimize Expenses
    Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for support services provided during regular working hours. This protects you from facing big invoices for routine repairs.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists who have skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support in critical business applications. Support offered by the Application Experts staff includes:
    Microsoft Dynamics GP (Great Plains) Software Consulting and Customization
    Microsoft Dynamics CRM Help
    Microsoft Office Project Expertise
    MS Excel Consulting
    MS Office Expertise
    Crystal Reports, Microsoft Access, and FRx Consulting
    UNIX, Linux and Solaris Integration
    SQL Server 2008 and 2012 Integration and Software Design
    Oracle Project Management and Software Development
    MySQL Database Administration and Application Programming
    Mac Help

    By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the unique requirements of your business.

  • Advanced Remote Connectivity Tools
    Secure remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity software and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for High System Uptime
    For small offices with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended especially for budget-constrained small organizations whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support tools, and familiarity with corporate IT enable small businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, Windows 2000 upgrades, Exchange Server 2013 migration help, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server expertise and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premise service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every client. The discipline of detailing and organizing support records allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network support, go to Immediate Emergency Support.

© 2002-2015 Progent Corporation. All rights reserved.