Fast Remote Help for Denver Networks
Fast Online Support for Denver NetworksFor organizations in Denver or anywhere in Colorado, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value because they have the real-world background and have access to the advanced tools necessary to resolve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where quick repairs somehow end up as major bills. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which promote the highest degree of effectiveness for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's computer system without breaching corporate security.

Progent's advanced technical support reporting application includes comprehensive histories for all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance provided to every Progent client by every Progent consultant. This history of problems and solutions is stored as a conveniently retrievable internal database that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with important vendors including Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal support staff so Progent's online consulting experts can determine the best resolutions in the least time.

Remote services offered by Progent to clients in Denver and anywhere in the state of Colorado include:

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need fast communication with a reliable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a seamless addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest network problems, or be ready in hectic instances when your regular service providers are too busy.

    Progent's Call Center staff of seasoned network professionals provides your clients in Denver or anywhere in the state of Colorado quick communication with an efficient network service group with extensive experience offering phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a solid driver of company success, and Progent's target is to fix and not merely annotate network problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. For more on Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, remote network monitoring support powered by System Center Operations Manager, adapted by Progent for your business so your network maintenance is proactive and automated. By exposing potential trouble spots before they evolve into crashes, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or systems based on multiple OS platforms.
How Your Denver Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers can deliver expert and economical system support the instant your organization has to have it. Long experience delivering remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Denver company relies on a regular independent consultant or maintains a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve sudden network crises or particularly complex integration projects.

Details of Progent's Online Network Support for Denver
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services give businesses in Denver or throughout the state of Colorado the greatest leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Denver and is also ideal for customers in more remote areas of Colorado that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.

  • Per Minute Billing to Reduce Expenses
    Progent offers online support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and requires no ongoing subscription fee for support services provided during regular working hours. This saves you from paying big bills for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Certified Partner for Cisco, Progent offers access to on-staff professionals with expertise in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for local and remote networking.

  • Application Specialists Team
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
    Dynamics GP Support and Programming
    Microsoft Office Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Programming and Microsoft SQL 2014 Software Development and Troubleshooting
    Oracle Project Management and Software Programming
    MySQL Management and Software Programming
    Mac Support
    Amazon Marketplace Web Service Application Development

    By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the specific requirements of your business.

  • State of the Art Online Connectivity Tools
    Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly personal visit. Cutting-edge remote access software and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated network tracking.

  • Support for Mainstream VPN Products
    Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24-hour Support for High System Availability
    For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, in the trenches of network service, executing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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