Fast Remote Help for Denver IT Networks
For organizations located in Denver or anywhere in Colorado, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support engineers provide excellent value because they have the practical experience and are equipped with the advanced technology required to solve most information system issues quickly. This lowers direct costs since solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into major bills. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and proven processes that ensure the highest level of efficiency for online engineering help and repair for information networks of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to communicate with your company's network without violating corporate security.
Progent's advanced customer support database system includes thorough documentation of the service that Progent's customers have received. Progent's staff consultants have access to the details of services provided to each customer by every Progent engineer. This history of issues and responses is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' internal product engineers so Progent's remote service specialists can arrive at optimal resolutions quickly.
Remote technical services provided by Progent to customers in Denver and anywhere in the state of Colorado include:
Certified MS Windows Experts
Progent's Microsoft-expert online service experts offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most difficult challenges occurring in network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional value because their depth of expertise allows them to resolve problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your environment using sophisticated on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity products. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly after a damaging breach. Security support services available from Progent cover thorough data security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide range of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Denver Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in Denver or anywhere in the state of Colorado immediate communication with a dependable network service resource with substantial experience delivering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a major enabler of business efficiency, and Progent's policy is to resolve and not simply document network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides remote advanced engineering support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support multiple operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Denver or anywhere in the state of Colorado, Progent's online network support specialists can provide expert and affordable IT support the instant your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site support visits.
Even if your Denver organization has a local independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden network crises or especially challenging integration problems.
Details of Progent's Remote Computer Support for Denver
Progent's online support, Internet-based repair, system security consulting, and network administration services give companies in Denver or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Denver and is also ideal for networks in geographic regions of Colorado that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online help and requires no monthly retainer for services provided during normal working hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that align with the unique needs of your company.
- State of the Art Online Access Software
Secure online connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that could otherwise require a costly personal visit. Effective online access software and expert engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, executing a wide variety of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The discipline of documenting and archiving support records allows more effective support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.