Urgent Phone Support for Denver Small Business Computer Systems
Fast Online Support for Denver NetworksFor small companies in Denver or anywhere in Colorado, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional value because they have the real-world background and have access to the advanced tools required to resolve the majority of information system issues rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow turn into major tabs. Progent's penchant for solving technical issues efficiently results in your company conserving money.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the highest degree of effectiveness for remote help and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.

Progent's proven service reporting application maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized engineers have access to the details of support provided to every client by every consultant. This database of problems and fixes is structured as a conveniently retrievable proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco Systems and Microsoft open up additional vast technical support databases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting specialists can determine optimal resolutions in the least time.

Online support available from Progent to companies in Denver and anywhere in the state of Colorado include:

  • Certified Windows Experts
    MS Windows Expertise for Denver, ColoradoProgent's Microsoft-qualified remote support experts offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 set up, Exchange Server 2013 deployment, Exchange 2010 maintenance, SharePoint Server design, Lync implementation and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server programming and SQL Server 2012 upgrades, Operations Manager monitoring, Project Server training, and SBS Server support.

    Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist you business to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support service includes assisting you to migrate to Windows 7 efficiently, support 64-bit desktop applications, or integrate Office 2010.

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most challenging problems surrounding network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco System's internal support staff in analyzing problems with IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to resolve problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes.

    Progent's CCIEs can provide assistance with all of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Specialists for Denver, ColoradoProgent's qualified CISM and CISSP network security engineers offer a variety of system protection services to improve the safety of your Microsoft Windows, Mac, Linux, or UNIX network against assaults or help your company to recover quickly after a serious breach. Security support services offered by Progent include: thorough security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide array of information technologies such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent remote help resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
    Apple Mac OS X
    Sun Solaris

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs that small companies frequently request. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small and midsize organizations with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick access to a reliable Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software to handle the unique demands of your corporation, or providing temporary phone support personnel to reinforce your in-house Call Center team to deal with demanding scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in Denver or anywhere in the state of Colorado fast communication with a large support resource with years of background offering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major contributor to company efficiency, and Progent's aim is to solve and not simply track network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Office Word, and MS Excel. To learn more information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

    Remote Network Monitoring Services
    Progent can provide companies in Denver, or anywhere in the state of Colorado, remote computer system monitoring support based on Microsoft System Center Operations Manager 2007, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting looming trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments that incorporate multiple OS platforms.

How Your Denver Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or email information@progent.com. For small organizations and startups in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers can deliver professional and cost-effective system support the instant your organization requires it. Long experience offering online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Denver office deals with a regular independent support technician or employs a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or especially tough integration projects.

Benefits of Progent's Network Help for Small Businesses in Denver
Progent's online network troubleshooting services allow your Denver small company to experience the benefits of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most small companies in Denver or anywhere in Colorado, nearby computer service resources, whether represented by freelance consultants or a full-time IT staff, can solve the majority of technical issues. However, major troubles sometimes occur when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you an easy, quick, and affordable solution to augment your regular help and to convey valuable knowledge to increase your ability to handle future problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, small companies often depend on independent freelance consultants. While freelance service people have smaller overhead than larger support companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    New businesses often begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Small organizations require advice and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the true needs of a small business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable small offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premise service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.

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