Fast and Affordable Remote Support for Denver Colorado Computer Systems
Fast Phone Help for Denver NetworksFor businesses in Denver Colorado, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast fixes somehow end up as big invoices. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's computer system remotely without breaching corporate security.

Progent's advanced customer support database system stores extensive records for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every customer by every Progent consultant. This archive of problems and resolutions is structured as a quickly retrievable internal database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Online support available from Progent to clients in Denver Colorado include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a device that only you have and that uses a different network channel. A broad selection of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or improving your current organization, selecting or modifying Call Center application software to address the special demands of your company, or providing temporary phone support staff to work with your internal Call Center team to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network experts provides your customers in Denver Colorado quick contact with a dependable support resource with years of background providing phone consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's intent is to resolve instead of just annotate network problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Denver Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your business so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on a mix of operating systems.
How Your Denver Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Denver Colorado, Progent's phone-based network support specialists can provide expert and economical system support whenever your business needs it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Denver organization works with a local independent support technician or maintains a full time organization that can handle typical network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Support for Denver Colorado
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give businesses in Denver Colorado the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, executing a wide range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can impact productivity.

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