Urgent Remote Technical Support for Denver Small Business Networks
Urgent Online Support for Denver SystemsFor small companies located in Denver or anywhere in the state of Colorado, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where fast fixes manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly translates into your company conserving cash.

Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the maximum level of efficiency for online help and repair for small company IT systems. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to link to your network remotely without violating network security.

Progent's sophisticated service reporting system includes thorough records of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance delivered to every customer by any consultant. This archive of problems and repairs is stored as a quickly accessible support database that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote service experts can find the best resolutions in the least time.

Online technical services provided by Progent to small businesses in Denver and throughout the state of Colorado include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects that small businesses often need. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for small organizations with networks that incorporate Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who need fast communication with an effective Help Desk with proficient telephone support as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless addition to your existing Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation resource for the toughest technical challenges, or be available in those instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Denver or anywhere in the state of Colorado instant contact with a dependable technical support resource with extensive experience delivering phone support and remote troubleshooting for networks based on Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's goal is to solve instead of merely record IT issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Word, and Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Remote Network Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, remote computer system monitoring services centered around System Center Operations Manager (SCOM), customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows networks, or systems based on a mix of OS platforms.

How Your Denver Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, Mac OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or send email to information@progent.com. For small organizations and new ventures in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system support the instant your business has to have it. More than 10 years of delivering online repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Denver small business relies on a local independent support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to address sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Small Businesses in Denver
Progent's remote support services allow your Denver small company to experience the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most small offices in Denver or anywhere in Colorado, nearby computer support providers, whether represented by independent consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online support experts provide a convenient, quick, and economical way to supplement your local resources and to pass on useful information to improve your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, small offices often depend on independent freelance consultants. Although freelance consultants have smaller internal costs than larger consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your small business expands, network downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    New organizations often start with an information system created on a modest budget. Without a proper framework, band-aid repairs often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly designed systems need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Small offices need guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow small companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, in the trenches of IT service, executing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network help, visit Immediate Urgent Support.

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