Immediate Remote Support for Denver Small Office Computer Systems
Immediate Online Technical Support for Denver SystemsFor small companies located in Denver or anywhere in the state of Colorado, Progent provides phone help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve most information system problems rapidly. This lowers direct expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which ensure the highest level of effectiveness for remote help and repair for small company information networks. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your computer system without violating system security.

Progent's advanced technical support database system includes extensive histories describing all service that Progent's clients have received. Progent's team engineers have access to the records of services provided to every client by any engineer. This database of issues and resolutions is organized as a quickly exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to find the best solutions quickly.

Remote technical services provided by Progent to companies in Denver and throughout the state of Colorado include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for small businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who lack the budget to support an internal Help Desk Call Center but who require fast response from a dependable Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your current Help Desk organization. Progent's Virtual Call Center can serve as a an escalation option for the most difficult network problems, or be available in hectic instances when your regular service providers are too busy.

    Progent's Call Center staff of seasoned network professionals gives your workers in Denver or anywhere in the state of Colorado rapid assistance from an efficient network service group with years of experience offering phone help and remote repair service for networks powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's policy is to resolve and not simply record network problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply remote professional consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.

    Online Network Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, remote network and server monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent for your business so that your IT support is proactive rather than reactive. By exposing possible trouble spots before they result in crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments powered by a combination of platforms.

How Your Denver Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or send email to For small businesses and new ventures in Denver or anywhere in the state of Colorado, Progent's phone-based network support engineers can provide expert and affordable IT support the instant your organization requires it. More than 10 years of offering online repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while avoiding the cost and lost productivity associated with on-premise service calls.

Even if your Denver company relies on a regular independent support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to address unexpected network crises or especially tough integration projects.

Features of Progent's Online Network Support for Denver
Progent's phone help, Internet-based repair, network security expertise, and system management services give small businesses in Denver or throughout the state of Colorado unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

  • Fast Phone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Denver and is also ideal for networks in more remote regions of Colorado that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for phone support and imposes no periodic retainer for services provided during regular business hours. This keeps you from facing big bills for routine repairs.

  • Availability of Cisco Network Architecture Specialists
    As a Certified Partner for Cisco, Progent offers access to on-staff professionals who have experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic consulting services include technology integration, MS Exchange consulting, network security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support for specific business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP Consulting and Programming
    MS Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2014 and 2014 Integration and Application Programming
    Oracle DBA Services and Software Programming
    MySQL Management and Application Design
    Mac Integration

    By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that match the unique needs of your company.

  • Advanced Remote Access Tools
    Secure online access allows Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise require a costly onsite visit. Effective remote access tools and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24-hour Support for High System Availability
    For small organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed specifically for budget-constrained small companies whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow small companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premise visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and organizing service activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT support, go to Immediate Urgent Support.

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