Greater Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Denver Metro Area.
Progent locations in the Greater Denver Metro Area
Fast Online Troubleshooting for Denver IT Networks
For businesses located in Denver or anywhere in Colorado, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies that ensure the maximum level of efficiency for online engineering help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your network without breaching system security.
Progent's proven technical support reporting application stores detailed documentation of the support that Progent's customers have been provided. Progent's staff engineers have access to the records of all help rendered to each Progent client by any consultant. This database of issues and fixes is stored as an easily retrievable support database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Online technical support services available from Progent to companies in Denver and throughout the state of Colorado include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can deliver computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues encountered in network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their broad expertise enables them to solve problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via the latest remote support tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity appliances. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to recover rapidly after a serious breach. Security support services available from Progent include: in depth information security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the resources to build and maintain an internal Call Center but who want fast access to a reliable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk software to address the special demands of your corporation, or providing temporary online personnel to reinforce your in-house Call Center team to deal with demanding scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals provides your customers in Denver or anywhere in the state of Colorado fast communication with a reliable support resource with substantial experience delivering telephone-based support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company efficiency, and Progent's target is to solve instead of merely document technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of operating systems.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists can deliver expert and economical system support whenever your business requires it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Denver business works with a local freelance consultant or employs an in-house organization that can deal with typical computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address unexpected network crises or especially challenging integration projects.
Details of Progent's Online Network Support for Denver
Progent's online support, Internet-based repair, network security consulting, and network management services offer businesses in Denver or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Denver and is also ideal for customers in more remote regions of Colorado that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for phone support and asks for no ongoing subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to authorized professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that match the special needs of your business.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require a costly personal visit. Cutting-edge remote connectivity software and expert technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.