Immediate Remote Troubleshooting for Denver Computer Networks
Fast Phone Support for Denver NetworksFor companies in Denver or anywhere in the state of Colorado, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This reduces direct expenses since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Service Tools
Through years of experience, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to connect to your company's system remotely without breaching network security.

Progent's sophisticated customer support database application stores extensive records describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help delivered to each client by every Progent engineer. This database of trouble tickets and solutions is stored as a readily retrievable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists can come up with the best solutions in the least time.

Remote technical services available from Progent to customers in Denver and throughout the state of Colorado include:

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to build and maintain an internal Help Desk but who require quick access to a reliable Help Desk with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or improving your existing one, evaluating or enhancing Call Center software products to meet the unique demands of your company, or providing occasional online staff to supplement your internal Call Center group during demanding events such as software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network consultants gives your workers in Denver or anywhere in the state of Colorado immediate communication with an efficient technical support group with substantial background providing telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a solid enabler of business success, and Progent's target is to solve instead of just record IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering support and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, MS Word, and Office Excel. To read more concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Remote Network Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online network and server monitoring services powered by System Center Operations Manager, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating possible issues before they grow into crashes, automated monitoring can head off disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems powered by a mix of OS platforms.
How Your Denver Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Denver or throughout the state of Colorado, Progent's online network support specialists can provide effective and cost-effective system support whenever your organization needs it. More than 15 years of offering online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Denver office has a local freelance support technician or maintains a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Denver
Progent's online support services allow your Denver organization to have the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Denver and throughout Colorado, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can deal with typical network issues. On the other hand, IT crises may spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service professionals give you an easy, quick, and budget-friendly way to supplement your local help and to pass on valuable information to increase your capability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your network remains available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses often start with an IT system implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly designed systems need proper analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can deliver the solid foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complex array of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent can provide world-class support for Microsoft’s popular server products with services that include Windows Server 2012 R2 migration and integration support services, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Windows 2000 Server legacy support, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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