Fast and Affordable Online Technical Support for Denver Colorado Computer Networks
For companies located in Denver Colorado, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent value because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes which permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your environment without breaching system security.
Progent's proven technical support database application includes detailed records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support delivered to every client by any consultant. This history of trouble tickets and solutions is organized as a conveniently accessible support database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online service experts can find the most efficient solutions quickly.
Remote support services provided by Progent to clients in Denver Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs can resolve even the most difficult issues occurring in network design, integration, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional value because their deep experience enables them to resolve problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using advanced on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recover quickly following a damaging penetration. Security solutions available from Progent include: in depth network security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies including network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and enable transparent backup and fast restoration of critical files/folders, apps, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Denver Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk team of seasoned network professionals gives your workers in Denver Colorado instant assistance from a large network service group with extensive experience providing telephone-based support and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a key enabler of company success, and Progent's target is to fix rather than simply report network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Denver Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Denver Colorado, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help the moment your business requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Denver business works with a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Support for Denver Colorado
Progent's phone support, remote troubleshooting, network security consulting, and system administration services give offices in Denver Colorado the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Denver Colorado and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone service and imposes no ongoing retainer for support services delivered during normal business hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that fit the special requirements of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge remote access software and expert engineers together allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Uptime
For companies with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every customer. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.