Fast Remote Help for Denver Computer Networks
Fast Online Support for Denver NetworksFor companies in Denver or anywhere in the state of Colorado, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they have the real-world experience and have access to the advanced technology required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's powerful technical support reporting system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to every client by any engineer. This archive of problems and repairs is stored as a conveniently accessible support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the best solutions promptly.

Online support services offered by Progent to businesses in Denver and throughout the state of Colorado include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Help Desk with professional phone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation option to handle complex computer system problems, or be available in those circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Denver or anywhere in the state of Colorado quick assistance from an effective technical support group with extensive background providing telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a crucial driver of company productivity, and Progent's target is to resolve instead of merely annotate technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, online network and server monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks powered by multiple platforms.
How Your Denver Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Denver or throughout the state of Colorado, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the moment your business needs it. Long experience delivering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Denver company relies on a regular freelance consultant or employs a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for Denver
Progent's online support, remote troubleshooting, network security consulting, and system management services give companies in Denver or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Denver and is also ideal for customers in geographic areas of Colorado that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going training.

  • By the Minute Rates to Reduce Costs
    Progent offers remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for online support and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for quick repairs.

  • Availability of Cisco Network Architecture Experts
    As a Registered Partner for Cisco, Progent can provide help from on-staff specialists with experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's core support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts Team covers:
    Dynamics GP Support and Customization
    MS Project and Project Online Expertise
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Software Design and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Management and Software Programming
    MySQL Management and Application Design
    Apple Mac Help
    Amazon MWS Programming and Debugging

    By providing a full service centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that match the unique requirements of your business.

  • State of the Art Online Connectivity Tools
    Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal visit. Effective online access software and expert technicians together allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.

  • Compatibility with Popular VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • Round-the-Clock Support for Maximum Network Uptime
    For offices with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical background, refined support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, Windows 2000 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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