Immediate Remote Support for Denver Small Office Computer Systems
Immediate Online Technical Support for Denver SystemsFor small companies located in Denver or anywhere in the state of Colorado, Progent provides phone help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve most information system problems rapidly. This lowers direct expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which ensure the highest level of effectiveness for remote help and repair for small company information networks. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your computer system without violating system security.

Progent's advanced technical support database system includes extensive histories describing all service that Progent's clients have received. Progent's team engineers have access to the records of services provided to every client by any engineer. This database of issues and resolutions is organized as a quickly exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to find the best solutions quickly.

Remote technical services provided by Progent to companies in Denver and throughout the state of Colorado include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small companies with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for small companies who don't have the resources to support an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk Call Center application software to address the particular demands of your company, or providing temporary online personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology consultants gives your clients in Denver or anywhere in the state of Colorado fast communication with a dependable support group with substantial experience offering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to business success, and Progent's intent is to resolve and not simply track network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft Office Excel. To read additional information on Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Services.

    Remote Network Monitoring Services
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support centered around Microsoft System Center Operations Manager, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, system monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or systems powered by a variety of OS platforms.

How Your Denver Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or send email to For small businesses and new ventures in Denver or anywhere in the state of Colorado, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your business has to have it. More than a decade of providing online technical assistance has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while eliminating the expense and lost time associated with on-premise service calls.

Even if your Denver office has a regular independent support technician or employs an in-house organization that know how to deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Small Organizations in Denver
Progent's online network troubleshooting services allow your Denver small company to have the advantages of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most small businesses in Denver or anywhere in Colorado, local computer service resources, whether made up of outside consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call service experts provide a convenient, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, small offices often depend on independent freelance service providers. While independent consultants carry less internal costs than larger consulting organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    New companies often begin with an IT system created on a modest budget. Without a strong framework, band-aid fixes often get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Small companies require advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow small offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of network support, performing a wide variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premise service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT support, go to Immediate Emergency Support.

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