Fast and Affordable Remote Troubleshooting for Denver Computer Networks
Immediate Remote Help for Denver SystemsFor organizations located in Denver or anywhere in the state of Colorado, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to turn into major bills. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your network without breaching system security.

Progent's powerful service reporting system keeps detailed documentation for all support that Progent's customers have received. Progent's staff service personnel have access to the history of services rendered to every Progent client by any Progent engineer. This history of problems and responses is organized as an easily exploitable internal knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow priority access to vendors' internal product engineers with the result that Progent's remote service experts can find the most efficient solutions quickly.

Online technical support services provided by Progent to companies in Denver and anywhere in the state of Colorado include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Denver or anywhere in the state of Colorado quick communication with an effective network service resource with years of experience providing phone support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to business performance, and Progent's aim is to solve and not just report technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote advanced consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By exposing possible issues before they expand into downtime, automated monitoring can head off stressful and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a variety of operating systems.
How Your Denver Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support engineers are ready to deliver expert and economical system help whenever your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Denver organization has a regular independent support technician or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to address unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Denver
Progent's remote network troubleshooting services allow your Denver business to have the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most offices in Denver and throughout Colorado, local network support providers, whether represented by outside consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, major troubles may strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals give you an easy, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve service experts to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly built environments need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complicated array of product options capable of promoting business growth and improving efficiency. They do not need a computer consultant who is trying to resell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.