Fast Remote Technical Support for Denver Small Office Computer Systems
Immediate Phone Support for Denver SystemsFor small and midsize businesses in Denver or anywhere in Colorado, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of CCIE-qualified engineers to help with complex networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they possess the practical experience and have access to the advanced tools required to solve the majority of network problems quickly. This lowers immediate expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where fast repairs manage to turn into large bills. Progent's skill at solving problems efficiently translates into your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to communicate with your company's network remotely without violating system security.

Progent's sophisticated service reporting application maintains thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the specifics of services delivered to every customer by any Progent consultant. This history of problems and responses is organized as a readily searchable internal database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.

Online support services available from Progent to companies in Denver and throughout the state of Colorado include:

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Denver, ColoradoProgent's Microsoft-qualified online service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Lync 2010 implementation and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2008 development and SQL Server 2012 migration, Systems Center Operations Manager monitoring, Project Server 2010 planning, and SBS Server support.

    Progent in addition offers a wide range of affordable desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop help includes assisting you to upgrade to Microsoft Windows 7 smoothly, configure 64-bit desktop software, or integrate Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and validates an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco System's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to resolve problems quickly. In many instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.

    Few service firms make CCIEs available to support small and medium sized companies. Progent can provide fast phone access to a Cisco Systems authorized CCIE so your company can receive timely support for complex network infrastructure problems that are impacting worker productivity but are outside the scope of your regular network maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system using sophisticated remote support technology to perform quick, safe, and affordable analysis and repair.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Engineers for Denver, ColoradoProgent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple OS X, Linux, or UNIX network against assaults or help you to clean up quickly following a serious penetration. Security solutions offered by Progent cover in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of information technologies including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware and Citrix virtual server products for server consolidation and easy management, and transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based help analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects that small companies often request. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the resources to support an internal Call Center but who require fast access to a reliable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing one, identifying or enhancing Help Desk software products to meet the special demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Denver or anywhere in the state of Colorado fast assistance from an effective network service group with years of experience delivering telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to resolve rather than simply report IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, remote network monitoring services powered by MS Operations Manager, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they cause network outages, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or environments powered by a variety of OS platforms.

How Your Denver Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or email For small organizations and startups in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers can provide effective and economical system support the moment your business requires it. Long experience offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Denver company relies on a regular independent consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to deal with sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Small Organizations in Denver
Progent's online IT consulting services allow your Denver small business to have the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most small businesses in Denver or anywhere in Colorado, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can handle the majority of technical problems. However, IT crises may spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support personnel. In these situations, Progent's online support experts offer an easy, fast, and budget-friendly way to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, small companies often depend on independent freelance service providers. Although freelance consultants carry less internal costs than larger support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup support experts to make sure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    Small businesses often begin with an information system implemented on a shoestring budget. Without a strong framework, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Small businesses require guidance and technical training to negotiate an increasingly complicated maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the true requirements of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable small companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premise support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large bills for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, go to Immediate Emergency Support.

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