Immediate Online Technical Support for Denver Small Business Networks
Immediate Phone Support for Denver NetworksFor small businesses located in Denver or anywhere in Colorado, Progent provides phone support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently translates into your business saving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your computer system without violating corporate security.

Progent's sophisticated customer support reporting application stores comprehensive documentation for the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to every Progent client by every Progent engineer. This archive of issues and fixes is stored as a readily exploitable support knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and formal relationships with key vendors such as Cisco Systems and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can arrive at optimal solutions in the least time.

Online technical support services Offered by Progent to clients in Denver and anywhere in the state of Colorado include:

  • Authorized MS Windows Support
    MS Windows Experts for Denver, ColoradoProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 migration, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Microsoft Access Application Development, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of affordable PC desktop consulting and support services to assist your company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult challenges surrounding network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco Systems' internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.

    Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified Network Security Specialists for Denver, ColoradoProgent's qualified CISM and CISSP security consultants can provide a range of security solutions that can strengthen the immunity of your Windows, Apple Mac, Linux environment against assaults or help your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad array of computer technologies such as network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix virtual server technologies for server economization and easy management, and migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online help resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
    Mac OS X
    IBM AIX Operating System
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for small organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for small companies who don't have the money or time to create an internal Call Center but who require quick response from an efficient Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Call Center software to handle the unique requirements of your company, or providing occasional online personnel to work with your existing Call Center group to deal with unusually busy events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned information technology experts gives your workers in Denver or anywhere in the state of Colorado fast communication with an effective network service resource with extensive experience offering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of company success, and Progent's intent is to solve and not just track IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Excel. To learn more concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.

    Remote Network Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, remote network and server monitoring services based on System Center Operations Manager, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into downtime, system monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or systems based on multiple OS platforms.

How Your Denver Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or send email to For small businesses and startups in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT support whenever your organization has to have it. More than 10 years of delivering online repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Denver office relies on a regular independent support technician or maintains a full time organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Small Companies in Denver
Progent's remote network troubleshooting services allow your Denver small business to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    For most small companies in Denver or anywhere in Colorado, nearby computer support providers, whether represented by outside consultants or an internal IT staff, can handle the majority of technical issues. However, IT crises might spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support people. In these instances, Progent's online service experts give you a convenient, fast, and affordable solution to augment your regular help and to transfer useful knowledge to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, small companies often rely on individual freelance consultants. Although independent consultants carry smaller overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to wait for help during an emergency. As your small business expands, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Small organizations typically start with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly designed systems need careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Small businesses need advice and technical education to navigate through an ever more complicated array of technology options available for promoting business success and enhancing productivity. They do not need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable small businesses to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide world-class expertise for Microsoft’s popular server platforms with services such as Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Windows 2000 migration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2012 integration and Microsoft SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT help, go to Immediate Urgent Support.

© 2002-2016 Progent Corporation. All rights reserved.