Fast and Affordable Remote Support for Denver Colorado IT Networks
For organizations located in Denver Colorado, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. This reduces immediate expenses because service calls require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many remote service firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the highest level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating corporate security.
Progent's proven service database system keeps comprehensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and fixes is organized as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service experts can come up with the best resolutions promptly.
Online support available from Progent to clients in Denver Colorado include:
Certified MS Windows Support
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of platform support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 integration consulting, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle even the most complex problems associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to find solutions for problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network using the latest on-line support tools in order to provide fast, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices by offering services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants offer a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad range of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and fast recovery of important files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to confirm your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Denver Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center application software to meet the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center team to handle high-demand situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology experts offers your workers in Denver Colorado rapid communication with an efficient support group with extensive background providing phone support and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to resolve and not merely report IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and education services, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Denver Colorado online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they expand into crashes, remote monitoring can minimize stressful and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a mix of platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Denver Colorado, Progent's phone-based network support specialists can deliver expert and economical system support the moment your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Denver organization relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix sudden network crises or especially complicated integration problems.
Details of Progent's Online Network Services for Denver Colorado
Progent's phone support, remote troubleshooting, system security consulting, and system administration services offer companies in Denver Colorado the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Denver Colorado and is also ideal for networks in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and imposes no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers access to authorized professionals with skill in designing, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Application Programming
Apple Mac Support
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that align with the special needs of your company.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's support experts to see exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise require a costly personal service call. Effective remote connectivity software and expert engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose clients need instant access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of IT service, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.