Immediate Online Support for Denver Small Office Computer Systems
Fast Online Help for Denver NetworksFor small and midsize businesses in Denver or anywhere in Colorado, Progent offers phone technical support for networks based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value because they possess the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick fixes somehow end up as big tabs. Progent's skill at handling problems efficiently results in your company saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's environment without compromising network security.

Progent's powerful service database application stores thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to each client by any engineer. This history of problems and fixes is organized as a quickly exploitable proprietary knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.

Remote technical services Offered by Progent to companies in Denver and anywhere in the state of Colorado include:

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects that small companies frequently request. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for small businesses with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for smaller companies who lack the money or time to support an internal Call Center but who want fast access to a dependable Help Desk with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent addition to your existing Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation option for the toughest network challenges, or be available in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Denver or anywhere in the state of Colorado rapid access to a dependable technical support group with years of experience delivering telephone-based help and remote repair service for IT systems based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's policy is to fix and not just document IT issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft business applications including CRM, MS Project, MS Word, and Microsoft Office Excel. For more on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.

  • Remote Network Monitoring Support
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online network monitoring support centered around System Center Operations Manager (SCOM), configured by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they result in crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or environments based on multiple OS platforms.

How Your Denver Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or send email to For small offices and new businesses in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers are ready to provide professional and economical IT help the instant your company has to have it. Long experience providing remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Denver office has a local freelance support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to fix unexpected network crises or particularly tough integration problems.

Features of Progent's Remote Computer Support for Denver
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer small businesses in Denver or anywhere in the state of Colorado unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your small business world class network support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Denver and is also ideal for customers in more remote regions of Colorado that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a broad range of Microsoft support tools, service information, and on-going education.

  • Per Minute Rates to Reduce Costs
    Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online support and asks for no ongoing subscription fee for support services provided during normal business hours. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to on-staff professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic consulting offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting expertise in critical business applications. Support available from the Application Experts staff includes:
    Microsoft Dynamics GP Consulting and Programming
    Microsoft Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Support
    SQL Server 2016 Software Development and SQL Server 2014 Software Development and Debugging
    Oracle Database Administration and Software Development
    MySQL Management Support and Software Development
    Mac Integration

    By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that match the specific needs of your business.

  • Advanced Online Connectivity Software
    Secure remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.

  • Support for Popular VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.

  • Round-the-Clock Service for Maximum System Availability
    For small companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are designed especially for budget-constrained small organizations whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of corporate IT allow small businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, at the front lines of IT support, executing a broad range of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT help, visit Immediate Urgent Support.

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