Urgent Online Help for Denver Small Business Networks
Urgent Online Technical Support for Denver NetworksFor small and midsize businesses in Denver or anywhere in Colorado, Progent offers phone help for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value because they possess the real-world experience and are equipped with the advanced tools required to resolve most information system problems rapidly. This lowers direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where fast fixes somehow end up as substantial bills. Progent's penchant for disposing of problems quickly translates into your business saving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-tested processes which promote the maximum level of effectiveness for online engineering help and repair for small business IT networks. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your environment without breaching system security.

Progent's sophisticated service database application keeps thorough records of the support that Progent's clients have been provided. Progent's team consultants have access to the details of services rendered to each client by every consultant. This history of anomalies and responses is stored as a conveniently accessible internal knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close partnerships with important industry leaders such as Cisco Systems and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.

Phone-based technical support services Offered by Progent to small businesses in Denver and anywhere in the state of Colorado include:

  • Certified Microsoft Windows Support
    Windows Support for Denver, ColoradoProgent's Microsoft-certified online support experts can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of technology support such as Windows 2012 Server planning and integration help, Windows Server 2008 installation, Microsoft Exchange Server 2010 deployment, SharePoint Server application development, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server development and SQL Server 2012 upgrades, Systems Center Operations Manager monitoring, Project Server planning, and SBS Server support.

    Progent also can deliver a broad array of affordable PC desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support includes helping you to migrate to Microsoft Windows 7 smoothly, install 64-bit workstation software, or integrate Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies a consultant's networking knowledge at the master level. CCIEs can deal with the most difficult problems occurring in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco System's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their deep expertise allows them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.

    Few service providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast telephone access to a Cisco Systems authorized CCIE so your company can receive timely assistance for severe network issues that are impacting worker productivity but are outside the experience of your regular IT service personnel. Progent's CCIE engineers can communicate with your environment via the latest remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Certified System Security Professionals for Denver, ColoradoProgent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can bolster the defenses of your Windows, Apple OS X, Linux, or UNIX environment against assaults or help you to clean up quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services cover a broad range of computer technologies including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware vSphere and Citrix XenServer virtualization technologies for server economization and simplified administration, and migration from older systems to Windows or Linux environments. Progent's group-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
    Mac OS X
    Sun Solaris
    HP-UX (Hewlett Packard UNIX)
    Silicon Graphics IRIX

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for small and midsize organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the budget to build and maintain an internal Call Center but who require quick response from an effective Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, identifying or enhancing Help Desk software products to address the particular needs of your business, or adding occasional phone support staff to supplement your in-house Call Center resources to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced information technology consultants provides your workers in Denver or anywhere in the state of Colorado fast communication with an effective network service resource with years of background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a key enabler of business performance, and Progent's goal is to resolve rather than just report network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. For additional information on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring services centered around MS Operations Manager 2007, adapted by Progent to fit your business so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or environments powered by a combination of platforms.

How Your Denver Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or email information@progent.com. For small companies and startups in Denver or throughout the state of Colorado, Progent's phone-based network support engineers can deliver expert and economical IT help the moment your organization has to have it. More than a decade of providing online repair services has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Denver office deals with a regular independent support technician or employs an in-house IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected network emergencies or especially tough integration projects.

Details of Progent's Remote Network Support for Denver
Progent's online support, Internet-based repair, system security expertise, and network management services offer small offices in Denver or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your small business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Denver and is also ideal for customers in more remote regions of Colorado that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent offers online support on a per-minute basis, so you pay only for the services you use. Progent has no minimum charge for online help and asks for no monthly subscription fee for services delivered during regular business hours. This protects you from paying big invoices for simple repairs.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent offers access to authorized professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for local and remote networking.

  • Application Experts Team
    Progent's core consulting services consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts Team includes:
    Microsoft Dynamics GP (Great Plains) Support and Customization
    Microsoft CRM Consulting
    Microsoft Project Expertise
    Microsoft Excel Consulting
    MS Office Expertise
    Crystal Reports, MS Access, and FRx Consulting
    UNIX, Linux and Solaris Integration
    SQL Server Configuration and Application Programming
    Oracle Management and Software Programming
    MySQL Project Management and Application Programming
    Apple Mac Help

    By offering a full service one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that fit the special needs of your company.

  • State of the Art Remote Connectivity Software
    Secure remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise demand an expensive onsite service call. State-of-the-art online connectivity software and experienced engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network analysis.

  • Compatibility with Leading VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24-hour Support for High Network Uptime
    For small companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended especially for budget-conscious small offices whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT allow small offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class expertise for Microsoft’s powerful server platforms with services that include Windows Server 2012 migration and integration support services, Microsoft Windows Server 2008 integration, Windows 2003 maintenance, Microsoft Windows 2000 legacy support, Microsoft Exchange Server 2010 integration, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server support and Microsoft SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premise service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each client. The discipline of detailing and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who won’t release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager 2007
    Progent is one of the only support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.

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