Fast Online Help for Denver Colorado Computer Systems
Immediate Online Support for Denver SystemsFor businesses in Denver Colorado, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where fast fixes manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.

Progent's sophisticated service reporting system includes comprehensive histories describing the support that Progent's clients have been provided. Progent's team service personnel have access to the details of services provided to every customer by every consultant. This history of issues and resolutions is structured as a quickly searchable internal knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online support services available from Progent to businesses in Denver Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk application software to address the unique demands of your company, or providing occasional online personnel to reinforce your internal Call Center group during unusually busy events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology professionals offers your workers in Denver Colorado quick communication with a reliable technical support group with years of background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve rather than just track network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply online professional engineering expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Denver Colorado remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive and automated. By detecting looming trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
How Your Denver Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Denver Colorado, Progent's online computer support specialists can deliver professional and cost-effective IT support the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Denver business works with a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to handle sudden network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Denver Colorado
Progent's online technical help services enable your Denver business to have the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Denver Colorado, local computer service resources, whether made up of freelance consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, IT crises might spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these situations, Progent's online service experts offer a convenient, quick, and affordable way to supplement your regular help and to pass on useful knowledge to improve your ability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people carry smaller internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an information system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle vital business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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    If your company does not need immediate online support but expects to require technical services with your network soon, you can save time and money and ensure that the right IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a client. For details, phone 800-993-9400 or email

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    Progent can help you to design and implement a smooth transition from a Sun Solaris-based IT environment to a network powered by MS Windows and suited for running Microsoft's popular office productivity products, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can help you preserve your data and reduce productivity disruption by designing an effective migration plan that preserves your current assets in Sun Solaris application and technology. UNIX-to-Windows transition support expertise offered by Progent include analysis of current environment, transition planning and testing, MS Exchange migration expertise, information and application migration, and processor and media migration and consolidation.

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    Dynamics GP allows you to expand and manage your business better by delivering easy access to decision-driving data and a fast return on investment. Microsoft Dynamics GP confers major productivity benefits such as its ability to extend the presence of your company, handle your financials, automate financial processes, unify processes across your business, improve inventory control, enhance order accuracy, grow sales and minimize lead-time, and increase free cash flow. Progent can help you configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains consultants to help you reap the full advantages of your Microsoft Dynamics GP/Great Plains software.

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    24/7 Apple macOS and Windows IT Consultant

    Progent's support specialists in Apple OS X and Windows technology can help you combine Mac and Windows computers into cohesive networks with full sharing and workgroup support. Allowing efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and experience with Mac and Windows products. Progent's background in Microsoft and Macintosh service makes it possible to offer world class support to businesses that depend on these technologies to keep their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Altaro VM Backup offers small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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    Progentís National Support Center offers nationwide remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone support and online secure network access to isolate and resolve technical problems quickly and economically. The breadth of technical expertise available from Progent's staff of country-wide service professionals allows Progent to escalate even the most difficult problems to competent experts as needed.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is intended to provide a unified mechanism for deploying and administering virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, develop processes for building and installing virtual machines and hosts, implement fault-tolerant scale-out clusters, connect your datacenter resources with public clouds, configure virtual switches, write and debug PowerShell scripts, and help you evaluate the potential business benefits of new capabilities like Storage Replica and Shielded VMs. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware ESXi support.

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