Greater Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Denver Metro Area.
Progent locations in the Greater Denver Metro Area
Fast Remote Troubleshooting for Denver Computer Networks
For businesses in Denver or anywhere in the state of Colorado, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where fast fixes manage to turn into large bills. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's powerful technical support reporting system keeps extensive documentation describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to each Progent customer by any Progent consultant. This archive of problems and solutions is structured as a conveniently retrievable internal database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit priority response from vendors' in-house product engineers so Progent's online consulting specialists can determine the best solutions quickly.
Remote support provided by Progent to customers in Denver and anywhere in the state of Colorado include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and validates a person's network technology knowledge at the master level. CCIEs can resolve the most complex issues associated with network planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to fix problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using sophisticated remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances by providing services that include:
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up rapidly following a serious breach. Security services available from Progent include: comprehensive network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile access; securing your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Denver Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to build and maintain an internal Call Center but who want quick response from an effective Help Desk Call Center with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or revamping your current organization, identifying or enhancing Call Center software to handle the special requirements of your corporation, or adding occasional online staff to work with your internal Help Desk team during high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Denver or anywhere in the state of Colorado immediate access to a dependable network service resource with years of experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's intent is to solve rather than just report technical problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating looming trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Denver or anywhere in the state of Colorado, Progent's online computer support specialists can deliver professional and cost-effective system help the instant your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Denver company has a local independent consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network crises or especially complicated integration problems.
Features of Progent's Remote Computer Services for Denver
Progent's phone support, remote troubleshooting, network security expertise, and network management services give businesses in Denver or throughout the state of Colorado the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Denver and is also ideal for customers in more remote areas of Colorado that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that align with the unique requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive personal service call. Effective remote access tools and expert engineers combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose workers need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of IT service, performing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.