Fast Remote Help for Denver Colorado Computer Networks
For businesses located in Denver Colorado, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes that permit the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to link to your network remotely without breaching system security.
Progent's advanced customer support database system keeps thorough records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance provided to each client by every engineer. This archive of problems and repairs is stored as a quickly accessible support database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote service experts can come up with the best resolutions in the least time.
Remote support services provided by Progent to companies in Denver Colorado include:
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of technology support services such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and certifies a person's networking knowledge at the expert level. CCIEs can handle even the most challenging issues occurring in network planning, deployment, administration, compliance, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to solve problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of state-of-the-art on-line support tools in order to provide fast, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of connectivity products by offering services that include:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover rapidly after a serious breach. Security consulting services available from Progent include: thorough information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are asked to confirm who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Denver Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Denver Colorado quick contact with a dependable network service resource with substantial experience delivering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a crucial contributor to business efficiency, and Progent's intent is to solve instead of just track technical issues.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Denver Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to suit your business so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in network outages, proactive monitoring can head off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Denver Colorado, Progent's phone-based computer support specialists can deliver professional and affordable IT help the instant your organization has to have it. Over 20 years of offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Denver company relies on a regular independent consultant or maintains an in-house organization that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Support for Denver Colorado
Progent's phone support, remote repair, system security consulting, and system administration services offer companies in Denver Colorado unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Denver Colorado and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone help and imposes no monthly retainer for support services provided during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support in critical application areas. Help available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Project Training
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By providing a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that match the specific needs of your business.
- State of the Art Online Access Software
Protected online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce fast solutions to problems that could otherwise require a costly personal visit. Cutting-edge remote access tools and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose clients need immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The practice of documenting and archiving support records allows more effective support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.