Fast Online Help for Denver Colorado Computer Systems
For businesses in Denver Colorado, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where fast fixes manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.
Progent's sophisticated service reporting system includes comprehensive histories describing the support that Progent's clients have been provided. Progent's team service personnel have access to the details of services provided to every customer by every consultant. This history of issues and resolutions is structured as a quickly searchable internal knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.
Online support services available from Progent to businesses in Denver Colorado include:
Certified Windows Support
Progent's Microsoft-certified online service professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program patches. CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to fix problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote support tools in order to provide fast, secure, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer help for the complete line of Cisco's industry-leading family of connectivity devices by delivering consulting services that include:
CISM and CISSP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent cover thorough data security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad array of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Denver Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk application software to address the unique demands of your company, or providing occasional online personnel to reinforce your internal Call Center group during unusually busy events such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology professionals offers your workers in Denver Colorado quick communication with a reliable technical support group with years of background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve rather than just track network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff can supply online professional engineering expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Denver Colorado remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive and automated. By detecting looming trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Denver Colorado, Progent's online computer support specialists can deliver professional and cost-effective IT support the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Denver business works with a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to handle sudden network emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Companies in Denver Colorado
Progent's online technical help services enable your Denver business to have the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Advantages to your business include:
- Seamless remote extension of your local support resources
With most companies in Denver Colorado, local computer service resources, whether made up of freelance consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, IT crises might spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these situations, Progent's online service experts offer a convenient, quick, and affordable way to supplement your regular help and to pass on useful knowledge to improve your ability to resolve future problems in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people carry smaller internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network is always available.
- Create a Solid Basis for Smooth Growth
Businesses often begin with an information system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle vital business requirements and facilitate downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each customer. The practice of detailing and archiving support records allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.