Immediate Phone Technical Support for Denver Small Office Computer Systems
Fast Remote Technical Support for Denver SystemsFor small and midsize businesses located in Denver or anywhere in the state of Colorado, Progent provides phone support for information systems based on any combination of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology required to solve the majority of network issues quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor fixes manage to end up as large bills. Progent's skill at dealing with problems quickly translates into your business conserving money.

Progent's Remote Service Tools
Over time, Progent has developed a set of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's online support team to communicate with your company's system without violating system security.

Progent's proven technical support database system stores extensive histories for all support that Progent's customers have been provided. Progent's team engineers have access to the details of support delivered to each client by any Progent consultant. This archive of trouble tickets and responses is organized as an easily searchable support database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical databases and allow fast access to vendors' in-house engineering staff so Progent's online service experts can arrive at optimal solutions promptly.

Phone-based support services provided by Progent to customers in Denver and throughout the state of Colorado include:

  • Certified MS Windows Support
    Microsoft Windows Expertise for Denver, ColoradoProgent's Microsoft-qualified remote service professionals can provide network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 installation, Microsoft Exchange 2013 migration, Microsoft Exchange 2010 management, SharePoint Server 2013 design, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server programming and Microsoft SQL Server 2012 upgrades, Operations Manager reporting, Project Server 2010 planning, and Small Business Server 2011 support.

    Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center Configuration Manager design and installation and Intune expertise to streamline the administration of your desktops and Cloud-connected tablets and smartphones.

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Denver, ColoradoThe Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. CCIEs can deal with the most stubborn problems occurring in network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness since their deep expertise permits them to solve problems quickly. In common instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.

    Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network problems that are hurting business productivity but are beyond the comfort zone of your regular network maintenance providers. Progent's CCIE engineers can interface to your network via advanced on-line support tools in order to perform fast, secure, and affordable diagnosis and repair.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Qualified Network Security Experts for Denver, ColoradoProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can enhance the immunity of your Windows, Mac, Linux network against attacks or assist you to recover rapidly after a serious breach. Security consulting services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide range of information technologies such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware vSphere and Citrix XenServer virtualization technologies for server hardware consolidation and easy management, and transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.

    Major Linux versions for which Progent can provide expert support include:
    RedHat Linux
    SUSE Linux
    Debian GNU/Linux
    Slackware Linux

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs that small companies frequently need. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who don't have the money or time to create an internal Help Desk Call Center but who need fast access to an effective Call Center with professional telephone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to resolve complex computer system issues, or be ready in those instances when your ordinary resources are too busy.

    Progent's Call Center team of experienced network experts gives your customers in Denver or anywhere in the state of Colorado rapid access to a large support resource with years of background offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's intent is to solve rather than merely track network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To learn more information concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, online network and server monitoring support centered around MS Operations Manager, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems powered by a combination of operating systems.

How Your Denver Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft, Mac OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or send email to For small companies and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support engineers are ready to deliver professional and cost-effective IT help the instant your business needs it. More than 10 years of offering online repair services has earned Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Denver company works with a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or particularly challenging integration projects.

Features of Progent's Remote Network Services for Denver
Progent's online support, remote troubleshooting, system security expertise, and system management services offer small businesses in Denver or anywhere in the state of Colorado unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small businesses in Denver and is also ideal for customers in more remote regions of Colorado that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone help and imposes no ongoing retainer for support services provided during normal working hours. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Certified Network Design Specialists
    As a Certified Partner for Cisco, Progent offers help from authorized professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Experts Group
    Progent's core support offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
    MS Dynamics GP (Great Plains) Support and Customization
    Microsoft Customer Relationship Management Help
    Microsoft Project Training
    MS Office Excel Consulting
    Microsoft Word Expertise
    Crystal Reports, Microsoft Office Access, and FRx Custom Reports
    UNIX, Linux and Solaris Support
    SQL Server 2008 and 2012 Integration and Application Design
    Oracle Project Management and Application Development
    MySQL DBA Services and Software Design
    Apple Macintosh Consulting

    By providing a convenient centralized source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that meet the special requirements of your business.

  • Sophisticated Online Access Software
    Protected online access allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal service call. Sophisticated remote access software and experienced technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.

  • Compatibility with Popular VPN Products
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24x7 Support for High System Availability
    For small companies with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.

  • Help Desk Call Center
    Progent's Help Desk support programs are designed specifically for budget-constrained small offices whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT enable small businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Windows 2000 legacy support, Microsoft Exchange 2013 Server migration help, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server expertise and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT support, go to Immediate Urgent Support.

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