Fast Remote Technical Support for Denver Computer Systems
Fast Remote Consulting for Denver SystemsFor companies in Denver or anywhere in Colorado, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most information system issues quickly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven processes which ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's powerful customer support database system includes thorough documentation for all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to every Progent customer by every engineer. This archive of issues and responses is stored as an easily exploitable proprietary database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close partnerships with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to companies in Denver and anywhere in the state of Colorado include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical challenges, or be ready in hectic situations when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Denver or anywhere in the state of Colorado immediate access to a reliable support resource with extensive background delivering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a crucial driver of business success, and Progent's intent is to fix rather than merely record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting emerging problems before they expand into network outages, system monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple OS platforms.
How Your Denver Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft, Mac OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Denver or throughout the state of Colorado, Progent's phone-based network support engineers can deliver expert and cost-effective IT support whenever your business needs it. Long experience offering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Denver organization relies on a local freelance support technician or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Businesses in Denver
Progent's remote IT consulting services allow your Denver organization to experience the advantages of immediate, world-class IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most offices in Denver and throughout Colorado, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical technical problems. However, major troubles may occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service experts offer a convenient, quick, and budget-friendly solution to augment your regular help and to pass on valuable information to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance consultants. While independent consultants carry less internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your business expands, network unavailability and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business success and enhancing efficiency. They do not need a network engineer who is trying to resell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.