Immediate Online Technical Support for Denver Colorado Information Networks
For businesses in Denver Colorado, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. This lowers immediate costs because solutions use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to end up as large bills. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that allow the maximum level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.
Progent's proven customer support database application includes comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support provided to each customer by every engineer. This archive of problems and fixes is organized as an easily retrievable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' in-house engineering staff so Progent's remote service specialists can arrive at optimal solutions promptly.
Remote technical support services provided by Progent to customers in Denver Colorado include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts can deliver network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and indicates a consultant's technical skills at the master level. Cisco CCIEs can handle the most difficult problems encountered in network infrastructure planning, integration, administration, compliance, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux network against assaults or assist your business to recover quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced online support to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad spectrum of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants gives your computer users in Denver Colorado rapid access to a dependable network service group with years of experience providing telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key enabler of business performance, and Progent's policy is to resolve instead of just report technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff offers online professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Denver Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, automated monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Denver Colorado, Progent's online computer support engineers are ready to deliver effective and economical IT help whenever your business has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Denver company works with a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to address unexpected network emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Companies in Denver Colorado
Progent's online network troubleshooting services enable your Denver organization to realize the benefits of timely, enterprise-grade network support without the cost of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
For most businesses in Denver Colorado, nearby computer service resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's online support experts give you a convenient, fast, and economical way to supplement your regular help and to convey useful knowledge to improve your capability to resolve downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller companies commonly depend on individual freelance service providers. While freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to go without help during an emergency. As your company expands, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations typically begin with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These badly built systems need proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to provide the stable foundation to meet vital business requirements and ease future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complex maze of technology alternatives available for accelerating business success and enhancing productivity. They do not need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, in the trenches of IT service, executing a broad range of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The practice of detailing and archiving service records results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.