Immediate Online Technical Support for Denver Computer Systems
Fast Phone Support for Denver NetworksFor organizations in Denver or anywhere in the state of Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. This lowers direct costs because service calls use up fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to communicate with your company's system without violating system security.

Progent's sophisticated customer support reporting application maintains extensive documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to each customer by any engineer. This database of problems and fixes is organized as a readily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services available from Progent to companies in Denver and anywhere in the state of Colorado include:

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the budget to assemble and manage an internal Call Center but who want quick communication with a dependable Help Desk with professional phone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk software to handle the particular demands of your business, or adding temporary online staff to reinforce your in-house Call Center resources to deal with high-demand scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology professionals gives your customers in Denver or anywhere in the state of Colorado rapid access to an effective network service resource with extensive background offering phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major enabler of company success, and Progent's policy is to fix and not just track IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive and automated. By spotting looming problems before they cause crashes, automated monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or environments that support a variety of platforms.
How Your Denver Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists can provide professional and cost-effective system help the instant your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Denver office relies on a local freelance consultant or maintains an in-house organization that can handle common computer issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or especially complex integration problems.

Advantages of Progent's IT Support for Companies in Denver
Progent's remote support services allow your Denver company to experience the benefits of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Denver or anywhere in Colorado, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can resolve typical technical issues. However, major troubles might spring up when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and affordable solution to augment your local resources and to convey useful knowledge to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often depend on independent freelance service providers. While freelance consultants have smaller internal costs than larger consulting firms and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an emergency. As your network grows, network downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can impede the success of the organization. These badly designed systems require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture able to provide the stable foundation to handle vital business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of IT background, refined remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.