Fast and Affordable Remote Troubleshooting for Denver Networks
For companies in Denver or anywhere in the state of Colorado, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they have the real-world experience and have access to the advanced technology needed to solve most information system issues rapidly. Efficient support lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that allow the highest degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to communicate with your company's environment remotely without compromising system security.
Progent's sophisticated service database application stores detailed histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to every Progent customer by any Progent consultant. This archive of issues and repairs is structured as an easily exploitable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient solutions promptly.
Remote support services available from Progent to clients in Denver and anywhere in the state of Colorado include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most complex issues occurring in network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs represent an excellent value because their depth of expertise enables them to find solutions for problems quickly. In common cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of the latest remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up quickly after a serious breach. Security solutions offered by Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; securing your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Denver Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the money or time to assemble and manage an internal Call Center but who want fast access to a dependable Call Center with professional telephone support plus the ability to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent addition to your established Help Desk staff. Progent's Virtual Call Center can serve as a an escalation alternative for the most difficult computer system issues, or be ready in those instances when your regular service providers are swamped.
Progent's Call Center staff of experienced information technology consultants offers your clients in Denver or anywhere in the state of Colorado fast assistance from an effective network service group with substantial background providing phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's aim is to resolve instead of just annotate network issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based professional engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive and automated. By detecting looming issues before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by multiple OS platforms.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Denver or throughout the state of Colorado, Progent's phone-based network support engineers can deliver professional and cost-effective system support the instant your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Denver business relies on a regular independent consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or particularly complex integration projects.
Features of Progent's Online Computer Services for Denver
Progent's online support, remote repair, network security consulting, and network management services give companies in Denver or throughout the state of Colorado unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Denver and is also ideal for networks in more remote regions of Colorado that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Software Programming
Amazon MWS Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive onsite visit. Effective online access tools and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for High Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.