Urgent Phone Help for Denver Small Office Computer Systems
Fast Online Technical Support for Denver NetworksFor small and midsize companies in Denver or anywhere in Colorado, Progent offers online technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of CCIE-qualified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems efficiently results in your business saving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to access your network remotely without compromising corporate security.

Progent's sophisticated customer support reporting system stores comprehensive documentation for all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to each customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a conveniently accessible support database that allows Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco Systems and Microsoft make available other massive technical databases and permit priority response from vendors' internal engineering staff so Progent's online service experts can come up with the most efficient resolutions in the least time.

Online technical services Offered by Progent to customers in Denver and anywhere in the state of Colorado include:

  • Certified Windows Expertise
    MS Windows Expertise for Denver, ColoradoProgent's Microsoft-certified online support engineers can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 deployment, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Lync 2010 implementation and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2008 programming and SQL Server 2012 upgrades, Systems Center Operations Manager system monitoring and reporting, Project Server training, and SBS Server support.

    Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation and Intune consulting to centralize the administration of your desktops and Cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can resolve the most challenging problems associated with network infrastructure planning, integration, administration, compliance, and repair. CCIEs can cooperate closely with Cisco Systems' internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their deep experience enables them to fix problems rapidly. In many instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.

    Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified Network Security Experts for Denver, ColoradoProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to bolster the defenses of your Microsoft Windows, Apple Mac, Linux, or UNIX network against attacks or assist you to recuperate quickly after a damaging breach. Security solutions offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide array of information technologies such as network architecture, email systems, system and process security, UNIX and Microsoft Windows integration, VMware vSphere and Citrix virtual server products for server consolidation and simplified administration, and migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:
    Mac OS X
    Sun Solaris
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX (SGI/IRIX)

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for small businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for small organizations who don't have the budget to create an internal Help Desk Call Center but who require quick access to a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or improving your current organization, identifying or modifying Help Desk application software to meet the special requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants provides your clients in Denver or anywhere in the state of Colorado fast assistance from a reliable technical support resource with substantial background offering phone consulting and remote repair service for computer environments powered by Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a major driver of company productivity, and Progent's goal is to fix instead of merely annotate IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To read more information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

    Online Network Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, online network and server monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft systems, or systems that support multiple operating systems.

How Your Denver Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or e-mail information@progent.com. For small businesses and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support specialists are ready to provide effective and affordable IT support whenever your organization requires it. More than 10 years of providing remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premise support calls.

Even if your Denver office deals with a regular independent support technician or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly complex integration problems.

Details of Progent's Online Network Support for Denver
Progent's phone help, remote troubleshooting, network security expertise, and system administration services give small offices in Denver or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need one-time phone help and remote network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your small business world class network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Denver and is also ideal for customers in geographic areas of Colorado that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing training.

  • By the Minute Billing to Reduce Costs
    Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online help and requires no periodic subscription fee for support services provided during normal working hours. This protects you from facing big invoices for routine fixes.

  • Access to Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco Systems, Progent offers access to on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Specialists Team
    Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
    MS Dynamics GP (Great Plains) Software Consulting and Programming
    Microsoft Dynamics Customer Relationship Management Consulting
    MS Project Expertise
    Microsoft Excel Programming
    MS Office Consulting
    Crystal Reports, MS Access, and FRx Custom Reports
    UNIX, Linux and Solaris Support
    SQL Server Support and Software Development
    Oracle DBA Services and Software Development
    MySQL Management and Application Programming
    Apple Macintosh Consulting

    By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that address the unique requirements of your company.

  • State of the Art Online Connectivity Tools
    Protected online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly personal service call. State-of-the-art remote connectivity software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated network analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24-hour Service for High Network Availability
    For small companies with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.

  • Help Desk Services
    Progent's Help Desk support programs are intended specifically for budget-conscious small offices whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned support software, and understanding of corporate IT enable small companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, in the trenches of network service, performing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premise visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.

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