Fast and Affordable Remote Troubleshooting for Denver Networks
For organizations located in Denver or anywhere in Colorado, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes which ensure the highest level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your computer system without violating network security.
Progent's proven customer support reporting application keeps thorough histories of all support that Progent's customers have received. Progent's staff engineers have access to the specifics of assistance provided to each Progent customer by any Progent engineer. This archive of issues and resolutions is stored as a quickly accessible internal database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists can determine the most efficient resolutions quickly.
Online support services offered by Progent to customers in Denver and throughout the state of Colorado include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can provide network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 design, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex issues occurring in network design, installation, management, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value since their broad expertise permits them to resolve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's popular selection of connectivity products by offering services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate quickly following a damaging breach. Security services available from Progent include: thorough network security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online help diagnosing anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Denver Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or enhancing your current one, identifying or modifying Call Center software to meet the particular requirements of your company, or adding temporary online staff to reinforce your internal Help Desk resources to handle demanding situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of veteran information technology consultants gives your clients in Denver or anywhere in the state of Colorado fast access to a large technical support group with years of experience delivering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's target is to solve instead of just track IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By spotting looming issues before they result in crashes, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks powered by a mix of platforms.
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Denver or anywhere in the state of Colorado, Progent's online network support specialists are ready to deliver professional and affordable IT support whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Denver business has a regular freelance support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Offices in Denver
Progent's remote network troubleshooting services enable your Denver business to enjoy the benefits of timely, world-class network support without the cost of managing an in-house IT organization. Your network will derive greater strategic value by being more reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your on-site IT resources
For most businesses in Denver and throughout Colorado, local network support resources, whether represented by freelance consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, IT crises might strike when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service professionals offer an easy, fast, and economical solution to augment your regular resources and to convey useful information to improve your ability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For network support, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less internal costs than big support organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup help may force your company to go without help during an emergency. As your business expands, system unavailability and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system stays up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations often begin with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.