Immediate Online Troubleshooting for Denver Small Office Networks
Fast Online Consulting for Denver NetworksFor small companies located in Denver or anywhere in Colorado, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your business saving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the highest degree of effectiveness for remote help and repair for small business computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's network remotely without compromising system security.

Progent's advanced service database application keeps comprehensive histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to every client by any consultant. This archive of trouble tickets and fixes is structured as a conveniently accessible internal database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and formal partnerships with major industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow priority response from vendors' in-house support staff so Progent's remote service specialists can find optimal solutions promptly.

Remote support services Offered by Progent to companies in Denver and anywhere in the state of Colorado include:

  • Authorized Windows Support
    Microsoft Windows Support for Denver, ColoradoProgent's Microsoft-certified remote support engineers can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 migration, Exchange Server 2010 maintenance, SharePoint 2013 development, Lync Server implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2012 development and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration assistance as well as System Center Configuration Manager planning and installation and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs can deal with even the most stubborn problems associated with network planning, installation, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to find solutions for problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.

    Few service organizations make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so your company can get immediate support for severe network infrastructure problems that are impacting business efficiency but are outside the scope of your regular network support resources. Progent's Cisco CCIE engineers can communicate with your computer system using the latest on-line support technology in order to perform efficient, safe, and affordable diagnosis and remediation.

  • CISM and CISSP Certified System Security Professionals
    CISSP Qualified Network Security Consultants for Denver, ColoradoProgent's qualified CISSP and ISSAP security consultants offer a variety of security solutions that can bolster the defenses of your Windows, Mac, Linux, or UNIX network against assaults or help you to recover rapidly following a serious penetration. Security solutions offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a wide spectrum of computer technologies including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix virtual server products for server hardware consolidation and easy administration, and migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.

    Major Linux platforms for which Progent offers expertise include:

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses often need. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small businesses with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for small companies who lack the resources to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk with professional phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your existing one, selecting or modifying Help Desk Call Center application software to meet the particular requirements of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team during unusually busy events such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran network experts gives your computer users in Denver or anywhere in the state of Colorado rapid assistance from an efficient network service resource with extensive experience providing telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's aim is to solve instead of just record network issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional consulting expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications such as CRM, Project, Office Word, and Office Excel. To read more information concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

    Online Network and Server Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring services powered by System Center Operations Manager (SCOM), configured by Progent for your environment so your network maintenance is proactive rather than reactive. By exposing possible problems before they grow into network outages, remote monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that incorporate multiple operating systems.

How Your Denver Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or send email to For small offices and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists can provide expert and economical IT support whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Denver company deals with a regular freelance consultant or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with sudden system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Small Companies in Denver
Progent's online technical help services allow your Denver small business to enjoy the advantages of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most small offices in Denver or anywhere in Colorado, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can handle typical technical issues. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these instances, Progent's online support specialists provide an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to improve your capability to handle downstream problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, small businesses often rely on independent freelance service providers. Although freelance service people have smaller internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your business to go without help during an IT crisis. As your network grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    New businesses typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Small offices require advice and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with corporate IT allow small businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for using computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premise help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network help, go to Immediate Emergency Support.

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