Fast and Affordable Online Help for Denver Computer Networks
For organizations in Denver or anywhere in the state of Colorado, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and proven methodologies which allow the maximum level of efficiency for online engineering help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your company's environment without breaching corporate security.
Progent's advanced service reporting application stores comprehensive histories for the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support provided to each Progent client by every engineer. This database of issues and fixes is stored as a readily retrievable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient solutions in the least time.
Remote support available from Progent to clients in Denver and anywhere in the state of Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most complex problems encountered in network infrastructure planning, installation, management, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using the latest on-line support tools in order to provide quick, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading family of networking devices by delivering services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate rapidly following a serious breach. Security solutions available from Progent include: thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Denver Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk application software to handle the particular requirements of your corporation, or adding occasional online personnel to reinforce your existing Help Desk Call Center group to deal with demanding scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals gives your clients in Denver or anywhere in the state of Colorado rapid assistance from an effective technical support group with years of background offering telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a significant contributor to business success, and Progent's aim is to fix rather than just report technical issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Denver or throughout the state of Colorado, Progent's phone-based computer support specialists can provide professional and affordable IT help the moment your business has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Denver office works with a local freelance support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to address sudden network crises or especially tough integration problems.
Benefits of Progent's Network Help for Offices in Denver
Progent's remote network troubleshooting services enable your Denver business to realize the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most companies in Denver and throughout Colorado, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service people. In these instances, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your capability to handle downstream problems in-house.
- Less Reliance on Individual Service Providers
For network support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants carry smaller overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your network expands, system downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains available.
- Build a Scalable Basis for Smooth Growth
Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly built systems need careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and facilitate future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require guidance and technical training to navigate through an ever more complicated maze of product options available for promoting business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.