Immediate Online Help for Denver Colorado Networks
Urgent Online Technical Support for Denver NetworksFor companies in Denver Colorado, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where fast fixes somehow turn into big tabs. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's network without violating system security.

Progent's advanced customer support reporting system maintains detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help provided to every Progent customer by every engineer. This history of trouble tickets and resolutions is organized as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts are able to come up with the most efficient solutions promptly.

Remote technical support services offered by Progent to clients in Denver Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology consultants provides your customers in Denver Colorado immediate access to a reliable network service resource with substantial background offering phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a key contributor to company efficiency, and Progent's target is to solve and not simply document IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Denver Colorado online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a variety of operating systems.
How Your Denver Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Denver Colorado, Progent's online network support engineers are ready to provide professional and economical IT help the moment your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Denver organization relies on a regular freelance support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Denver Colorado
Progent's online technical help services allow your Denver organization to realize the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire greater strategic worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most companies in Denver Colorado, local network service resources, whether represented by outside consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, serious problems can spring up when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service experts give you a convenient, fast, and affordable way to augment your regular resources and to convey valuable knowledge to improve your capability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations often depend on independent freelance service providers. While freelance consultants carry less internal costs than big support firms and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your company expands, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the stable foundation to meet current business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex array of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



An index of content::

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    Technology Professional NetApp MetroCluster Design

    Progent can provide enterprise customers the help of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably following leading practices.

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    Progent offers access to the affordable services of remote Internet connectivity consultants to help your company to assess or enhance your Internet services so your Internet access solution aligns with your business requirements. Services provided by Progent include evaluation of your existing bandwidth use, carrier and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Provisioning can include optimizing current routers and deploying new ones, setting up firewalls, and upgrading fault-tolerant BGP configurations.

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    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in selecting the version and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with planning, installing, managing and supporting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient migration procedures, assessing and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and building training environments for new technologies. For Progent customers without adequate internal resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical network projects on schedule.

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    Progent can assist your business to design and implement an efficient migration from a Sun Solaris-based information system to a network based on MS Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your data and minimize productivity disruption by developing an effective transition strategy that protects your existing assets in Sun Solaris application and technology. UNIX-to-Windows transition support services offered by Progent include evaluation of current environment, transition strategy and testing, Microsoft Exchange migration support, data and application software transition, and processor and storage system migration and consolidation.

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    Progent can provide small and mid-size organizations overflow or fully outsourced Help Desk support for an at-home workforce.

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    Progent's Sun Solaris family consulting services provide small and mid-size businesses and developers assistance with administering and supporting Solaris systems that operate with Microsoft-based technology. Progent offers your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient single consulting firm to show you how to build and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Small to middle size companies can now get all the advantages of Operations Manager 2007 and also have fast access to Progentís Microsoft Certified IT consulting experts. With Progent's affordably priced IT service packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business information systems world-class availability, protection, and productivity.

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    Progent's consultants can help you to evaluate the value of Lync Server for your business and can help you to design and execute a rollout of Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can in addition help your company to perform an efficient upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to improve the collaborative capabilities of Microsoft Office applications, and provide training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.

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    When conducting consulting projects for enterprise customers, Progent uses a phased approach driven by defined milestones so as to achieve budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design adjustments, and expert deployment. All facets are recorded to provide a comprehensive summary of IT services performed and to help in ongoing network support.

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    Progentís Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy creation of enterprise-class business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing expertise, support and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.

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    Progent's ProSight portfolio of managed IT services are geared to provide organizations who have minimal internal network support teams with low-cost access to enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed services include flat-rate network management costs, smart automation of routine management tasks, continual adoption of the latest technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of computer technology with strategic goals, guidance from veteran network consultants, and allowing management to focus on business issues instead of fast-evolving computer technology.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and repairing SCOM solutions and offer organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that provides the performance and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs according to best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix serious problems uncovered by Microsoft SCOM 2012.

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    Microsoft Virtual Server 2005, hosted on the Windows Server 2003 platform and based on software originally developed by Connectix, delivers the power necessary to accomplish server consolidation, application migration, and server quarantine tasks through virtualization techniques in an enterprise-ready computing environment with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at companies who want to enhance operational efficiency in application development and testing, upgrading from legacy mission-critical applications, and hardware consolidation. Progent's certified Virtual Server experts can help your IT staff to assess and integrate Microsoft Virtual Server 2005.

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    For smaller organizations, computer security and regulatory compliance can be too complicated to master but too dangerous to overlook. The world's largest institutions have been hacked, and the leading cloud services have on occasion been taken down. It looks as though there's no place to hide. Progent makes it economical for smaller businesses to carry out vital IT security projects successfully by offering the advantage of billable time to the nearest minute without any minimum charge for online support. You have access to a world-class information consultant to provide precisely the help you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any aspect of system security including security audits, virus defense and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a comprehensive security strategy.

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    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.

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    Progent's Computer Call Center Outsourcing Services for desktop support are designed specifically for small organizations who need immediate availability of a Help Desk Service Center with expert phone support and effective escalation capability but who have to work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.


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