Immediate Remote Help for Denver Small Office Networks
Immediate Phone Consulting for Denver NetworksFor small and midsize companies located in Denver or anywhere in the state of Colorado, Progent provides phone technical support for networks based on any mix of Microsoft, Cisco Systems, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly translates into your business saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to interface to your network without compromising network security.

Progent's powerful technical support database application includes extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to every Progent customer by every Progent consultant. This archive of issues and resolutions is organized as a quickly retrievable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close partnerships with major industry leaders including Cisco Systems and Microsoft open up other massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists can come up with the best resolutions in the least time.

Phone-based services provided by Progent to clients in Denver and throughout the state of Colorado include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for small companies with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for small organizations who lack the resources to support an in-house Help Desk but who require fast response from a reliable Call Center with proficient telephone support as well as the ability to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software to address the particular requirements of your business, or adding temporary online personnel to supplement your internal Call Center resources to deal with unusually busy situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Denver or anywhere in the state of Colorado immediate contact with a large technical support group with substantial experience delivering telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve rather than simply report network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online advanced consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, MS Office Word, and MS Office Excel. To find out additional information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

    Online Network Monitoring Services
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, remote network monitoring services centered around Microsoft System Center Operations Manager, adapted by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into downtime, automated monitoring can ward off stressful and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or networks powered by a mix of platforms.

How Your Denver Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or e-mail For small companies and new ventures in Denver or throughout the state of Colorado, Progent's online network support engineers can deliver effective and economical IT support whenever your company requires it. More than a decade of providing remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Denver office relies on a regular independent consultant or maintains an in-house IT staff that can deal with day-to-day network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to fix sudden network emergencies or especially challenging integration projects.

Features of Progent's Online Computer Services for Denver
Progent's online help, Internet-based repair, network security expertise, and system management services offer small companies in Denver or anywhere in the state of Colorado unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small offices in Denver and is also ideal for networks in more remote areas of Colorado that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical information, and on-going training.

  • Per Minute Billing to Minimize Expenses
    Progent provides remote support on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone help and asks for no monthly subscription fee for support services delivered during normal working hours. This protects you from facing big bills for quick fixes.

  • Availability of Cisco Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to authorized specialists who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Experts Consulting
    Progent's basic support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support offered by the Application Experts staff covers:
    Dynamics GP Consulting and Programming
    MS Project and Project Online Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Application Design and SQL Server 2014 Application Development and Troubleshooting
    Oracle Project Management and Application Programming
    MySQL Database Administration and Application Programming
    Apple Mac Consulting

    By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough information technology solutions that align with the specific requirements of your company.

  • Sophisticated Online Access Tools
    Secure online access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote access software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.

  • Compatibility with Popular VPN Gateways
    Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • Round-the-Clock Support for High Network Availability
    For small organizations with vital applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.

  • Help Desk Services
    Progent's Help Desk support services are intended specifically for budget-conscious small companies whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support software, and understanding of corporate IT allow small companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s powerful server products with services that include Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Windows 2000 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for network support, go to Immediate Urgent Support.

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