Immediate Online Technical Support for Denver Small Business Networks
Immediate Phone Support for Denver NetworksFor small businesses located in Denver or anywhere in Colorado, Progent provides phone support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently translates into your business saving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your computer system without violating corporate security.

Progent's sophisticated customer support reporting application stores comprehensive documentation for the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to every Progent client by every Progent engineer. This archive of issues and fixes is stored as a readily exploitable support knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and formal relationships with key vendors such as Cisco Systems and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can arrive at optimal solutions in the least time.

Online technical support services Offered by Progent to clients in Denver and anywhere in the state of Colorado include:

  • Authorized MS Windows Support
    MS Windows Experts for Denver, ColoradoProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 migration, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Microsoft Access Application Development, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of affordable PC desktop consulting and support services to assist your company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult challenges surrounding network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco Systems' internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.

    Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Qualified System Security Engineers for Denver, ColoradoProgent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions that can improve the defenses of your Windows, Apple Mac, or Linux network against attacks or assist your business to recover quickly after a damaging breach. Security solutions available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile communication; guarding your email system against spam and DHA attacks; and establishing 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services cover a broad spectrum of information technologies including system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix XenServer virtual server technologies for server consolidation and easy management, and transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
    Apple Mac OS X
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies often need. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for small and midsize companies with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for small organizations who don't have the resources to support an internal Call Center but who require quick response from a reliable Call Center with proficient phone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software products to handle the unique demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Denver or anywhere in the state of Colorado quick contact with a large support group with substantial experience delivering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's goal is to resolve instead of just track IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote and in-depth engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To learn more about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

    Online Network and Server Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, remote computer system monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they grow into crashes, remote monitoring can minimize disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks that incorporate multiple OS platforms.

How Your Denver Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or email For small businesses and startups in Denver or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT support the instant your company requires it. More than a decade of offering online repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Denver office deals with a regular independent support technician or maintains a full time organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Small Organizations in Denver
Progent's online technical help services allow your Denver small company to have the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most small businesses in Denver and throughout Colorado, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can take care of typical network problems. However, major troubles might occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals offer a convenient, fast, and affordable solution to supplement your local resources and to convey useful knowledge to improve your capability to deal with future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, small organizations often depend on independent freelance consultants. Although independent consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your small business grows, network downtime and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Small businesses typically start with an information architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to meet vital business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Small businesses require guidance and technical education to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a network consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a small business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and understanding of corporate IT allow small businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the forefront of IT service, performing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT help, visit Immediate Emergency Support.

© 2002-2016 Progent Corporation. All rights reserved.