Immediate Online Help for Denver Colorado Networks
For companies in Denver Colorado, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where fast fixes somehow turn into big tabs. Progent's skill at handling problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's network without violating system security.
Progent's advanced customer support reporting system maintains detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help provided to every Progent customer by every engineer. This history of trouble tickets and resolutions is organized as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts are able to come up with the most efficient solutions promptly.
Remote technical support services offered by Progent to clients in Denver Colorado include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to help your company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates a person's networking knowledge at the expert level. CCIEs know how to deal with even the most difficult problems occurring in network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value because their deep expertise permits them to solve problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of sophisticated on-line support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking devices by offering services such as:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover thorough network security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Denver Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of seasoned information technology consultants provides your customers in Denver Colorado immediate access to a reliable network service resource with substantial background offering phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a key contributor to company efficiency, and Progent's target is to solve and not simply document IT issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Denver Colorado online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a variety of operating systems.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Denver Colorado, Progent's online network support engineers are ready to provide professional and economical IT help the moment your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost time associated with in-person support calls.
Even if your Denver organization relies on a regular freelance support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix unexpected network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Denver Colorado
Progent's online technical help services allow your Denver organization to realize the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire greater strategic worth by being more reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most companies in Denver Colorado, local network service resources, whether represented by outside consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, serious problems can spring up when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service experts give you a convenient, fast, and affordable way to augment your regular resources and to convey valuable knowledge to improve your capability to resolve future problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller organizations often depend on independent freelance service providers. While freelance consultants carry less internal costs than big support firms and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your company expands, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system stays available.
- Create a Solid Basis for Smooth Expansion
Companies typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the stable foundation to meet current business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complex array of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each client. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.