Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Immediate Remote Troubleshooting for Denver IT Networks
For businesses in Denver or anywhere in Colorado, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. This lowers direct expenses because service calls use up minimal billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where fast fixes manage to end up as substantial tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that allow the maximum degree of efficiency for online engineering help and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to communicate with your company's computer system without compromising corporate security.
Progent's advanced customer support reporting system stores extensive documentation of all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by any Progent engineer. This database of issues and responses is organized as a readily retrievable proprietary database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.
Remote support services provided by Progent to customers in Denver and anywhere in the state of Colorado include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can handle the most difficult challenges occurring in network design, integration, maintenance, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness since their deep expertise enables them to solve problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your network via the latest remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering help, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the resources to build and maintain an internal Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your established Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve the toughest technical challenges, or be available in overflow instances when your ordinary resources are overwhelmed.
Progent's Help Desk team of veteran network professionals provides your workers in Denver or anywhere in the state of Colorado instant contact with a large technical support resource with years of background offering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's intent is to fix and not merely annotate IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive and automated. By detecting emerging trouble spots before they cause crashes, automated monitoring can head off stressful and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Denver or throughout the state of Colorado, Progent's phone-based network support specialists are ready to provide effective and economical IT support the instant your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Denver office has a regular freelance consultant or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system crises or especially complex integration problems.
Advantages of Progent's Network Help for Offices in Denver
Progent's remote technical help services allow your Denver organization to realize the benefits of timely, expert IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming more available, productive, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most companies in Denver and throughout Colorado, local computer support resources, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, IT crises can strike when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online service specialists provide an easy, quick, and economical solution to augment your regular help and to pass on useful knowledge to increase your capability to deal with future issues in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller companies often rely on independent freelance consultants. Although independent consultants carry less overhead than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your network expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays available.
- Build a Scalable Foundation for Seamless Expansion
Businesses often start with an IT architecture implemented on a modest budget. Without a scalable framework, band-aid repairs often get piled onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems need careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical training to negotiate an ever more complicated array of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, refined support tools, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, in the trenches of IT service, performing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.