For small and midsize companies in Denver Colorado, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network issues rapidly. This lowers direct costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as big bills. Progent's penchant for solving technical issues efficiently results in your company saving money.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for online help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to connect to your computer system remotely without violating system security.
Progent's advanced customer support reporting application includes thorough records for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to every customer by every Progent consultant. This archive of anomalies and fixes is structured as a readily searchable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Denver Colorado or to find out additional information about Progent's online support programs, call Progent at
Remote Support Services Available from Progent
Progent's remote support experts offer credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's consultants to tackle almost any crisis that may take place in a small or midsize business network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-operating system networks, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to clients in Denver include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent in addition offers a broad array of remote PC desktop services including Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk application software to handle the particular needs of your company, or adding temporary online personnel to supplement your existing Call Center team to deal with unusually busy situations like software transitions, mass updates, or installing new applications.
Progent's Call Center team of experienced network experts provides your clients in Denver Colorado instant communication with an effective network service resource with substantial experience providing phone consulting and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of business success, and Progent's intent is to solve and not simply document network issues.
Progent's Apple Mac professionals can promote the artistic facets of Macintosh systems by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Denver Colorado remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your IT support is proactive rather than reactive. By detecting looming issues before they grow into downtime, remote monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on multiple operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |