For small and midsize companies in Denver Colorado, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized tools and field-tested methodologies that allow the maximum level of efficiency for remote technical support and repair for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to access your computer system remotely without compromising corporate security.
Progent's highly evolved customer support database application includes extensive documentation describing all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of support provided to each Progent customer by any engineer. This archive of trouble tickets and repairs is structured as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Denver Colorado or to find out more about Progent's online support options, call Progent at
Online Network Support Services Offered Progent
Progent's phone-based technical service engineers offer credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to address almost any crisis likely to take place in a small company network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-operating system environments, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online support services available from Progent to customers in Denver include:
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Progent in addition offers a broad array of online PC desktop support including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your existing organization, identifying or modifying Call Center software to meet the particular needs of your company, or adding occasional online personnel to reinforce your existing Help Desk group to deal with demanding situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Denver Colorado instant access to a dependable support group with substantial background delivering phone support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a major driver of business efficiency, and Progent's intent is to fix rather than merely track IT problems.
Progent's Apple Mac consultants can support the artistic elements of Macintosh environments by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Denver Colorado online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, automated monitoring can minimize stressful and expensive service failures. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a variety of operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |