For small and midsize companies in Denver or anywhere in Colorado, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the services that you receive. Unlike many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined an array of customized technologies and proven processes that ensure the maximum degree of efficiency for online engineering help and troubleshooting for small business computer networks. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your network remotely without breaching network security.
Progent's advanced service database application keeps detailed records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services provided to every client by any Progent engineer. This history of anomalies and responses is stored as a readily retrievable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Denver or anywhere in Colorado or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online network support professionals offer certified skills in an extensive array of disciplines. This wide range of capability permits Progent's engineers to manage practically any emergency that may occur in a small company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to small businesses in Denver and anywhere in the state of Colorado include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems encountered in network infrastructure design, integration, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs offer excellent value because their deep expertise enables them to solve the most complex problems quickly. In many instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a CCIE so your company can receive urgent support for severe network infrastructure issues that are hurting business productivity but are not within the comfort zone of your regular network service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP network security consultants can provide a range of security solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up rapidly following a serious penetration. Security solutions offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation resource for the most difficult network issues, or be ready in overflow circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center software to handle the particular needs of your corporation, or providing occasional online staff to reinforce your existing Call Center group during high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Call Center staff of seasoned information technology experts gives your customers in Denver or anywhere in the state of Colorado rapid access to a dependable technical support group with substantial experience delivering telephone-based consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a solid enabler of business efficiency, and Progent's intent is to fix rather than simply document network issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To learn more information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative elements of Mac computing by offering phone-based consulting support and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or configuring an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into network outages, automated monitoring can head off disruptive and expensive service crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area