For small businesses in Denver Colorado, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical background and the sophisticated tools to resolve most information system issues rapidly. This reduces immediate expenses because service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving technical issues efficiently results in your business saving cash.
Progent's Online Support Tools
Over the years, Progent has developed a set of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your company's computer system without violating network security.
Progent's highly evolved technical support reporting application keeps comprehensive records for the support that Progent's clients have received. Progent's staff consultants have access to the details of all help rendered to each Progent client by every consultant. This database of issues and solutions is stored as a conveniently searchable support database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical databases and permit priority response from manufacturers' in-house product engineers so Progent's remote service experts can determine the best solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Denver Colorado or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support professionals possess advanced credentials in an extensive array of technologies. This breadth of capability enables Progent's engineers to manage almost any emergency that may take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to customers in Denver include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide array of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance for resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to handle even the most complex challenges encountered in network planning, integration, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent help for severe network infrastructure problems that are crippling business productivity but are beyond the experience of your local computer support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using sophisticated on-line support technology in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP network security engineers can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging penetration. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently need. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Denver Colorado Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the money or time to create an in-house Call Center but who need quick communication with an efficient Help Desk with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center software to address the unique demands of your company, or providing occasional phone support staff to supplement your existing Help Desk Call Center team to deal with demanding situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced information technology consultants gives your customers in Denver Colorado immediate communication with an efficient support group with substantial experience providing telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a key enabler of business performance, and Progent's goal is to fix and not simply annotate network issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Word, and MS Excel. For more about Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative components of Macintosh systems by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Denver Colorado remote network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support multiple operating systems.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area