For small and midsize companies in Denver or anywhere in the state of Colorado, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced tools to solve most information system problems rapidly. This lowers direct expenses because service calls take up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. In contrast to typical online service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at dealing with problems quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies that ensure the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your computer system remotely without breaching corporate security.
Progent's advanced service reporting system includes thorough histories describing all support that Progent's customers have received. Progent's staff engineers have access to the specifics of services delivered to every Progent client by any engineer. This database of problems and resolutions is stored as a quickly exploitable support database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can come up with optimal solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Denver or anywhere in Colorado or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical support engineers possess certified skills in a comprehensive set of technologies. This breadth of technical skills permits Progent's consultants to handle practically any problem that may crop up in a small company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to small businesses in Denver and throughout the state of Colorado include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems within UNIX/Linux systems based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and validates an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn challenges surrounding network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to fix the most intractable problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive urgent assistance for serious network infrastructure problems that are hurting business efficiency but are beyond the experience of your regular network maintenance providers. Progent's CCIE engineers can connect to your environment via advanced on-line support technology in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist you to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Denver Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to support an internal Call Center but who require fast communication with an effective Help Desk with professional telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software to address the unique needs of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center resources to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.
Progent's Call Center team of seasoned network experts offers your customers in Denver or anywhere in the state of Colorado rapid communication with an efficient technical support group with years of background offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial contributor to business success, and Progent's intent is to solve rather than just annotate network issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Project, Office Word, and Excel. For more on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative aspect of Apple Mac computing by delivering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or building an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Denver, or anywhere in the state of Colorado, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area