For small businesses located in Denver Colorado, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services represent excellent value because they have the practical experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support lowers direct costs because service calls require a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe only for the support that you receive. Unlike many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems quickly translates into your business conserving cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online help and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your environment remotely without breaching network security.
Progent's advanced technical support database application includes detailed histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the details of support rendered to every Progent customer by any Progent engineer. This archive of anomalies and solutions is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts are able to find optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Denver Colorado or to find out additional information about Progent's online support options, call Progent at
Phone-based Network Support Services Available from Progent
Progent's online consulting professionals offer certified skills in a comprehensive set of products and technologies. This broad range of capability allows Progent's engineers to manage virtually any crisis that may occur in a small business network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support provided by Progent to small businesses in Denver include:
Progent's UNIX and Linux support engineers can provide urgent remote assistance for resolving problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Progent also can deliver a full range of online PC desktop support services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or revamping your existing organization, selecting or modifying Help Desk application software to meet the unique demands of your business, or adding temporary online staff to work with your in-house Call Center resources during unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Denver Colorado immediate access to a dependable network service resource with extensive background delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's policy is to resolve instead of simply annotate network issues.
Progent's Mac consultants can nurture the creative components of Apple Mac computing by offering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Denver Colorado remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network maintenance is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on multiple platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |