For small businesses located in Denver or anywhere in Colorado, Progent provides help for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where quick repairs manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized tools and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for small company information systems. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your system without compromising network security.
Progent's advanced service reporting system includes extensive documentation for all service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help delivered to each customer by every engineer. This archive of problems and fixes is stored as a conveniently accessible support database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Denver or anywhere in Colorado or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online consulting engineers offer credentials in an extensive array of technologies. This wide range of capability enables Progent's consultants to resolve practically any crisis likely to crop up in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to clients in Denver and throughout the state of Colorado include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad range of information technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can handle the most difficult issues encountered in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their depth of expertise permits them to solve even the most intractable problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely assistance for severe network infrastructure problems that are lowering business efficiency but are outside the comfort zone of your local computer service personnel. Progent's Cisco CCIE consultants can communicate with your computer system by means of the latest remote troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP network security consultants offer a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recover rapidly after a serious breach. Security services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Denver Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the budget to create an in-house Help Desk Call Center but who want quick access to an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or improving your existing one, selecting or modifying Help Desk software to handle the particular demands of your company, or adding occasional online personnel to reinforce your existing Call Center group to handle high-demand situations like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your computer users in Denver or anywhere in the state of Colorado immediate access to a reliable technical support group with years of experience offering phone help and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's target is to solve and not simply document IT problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To find out more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative facets of Macintosh environments by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Denver, or anywhere in the state of Colorado, remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By uncovering emerging issues before they grow into network outages, remote monitoring can avoid inconvenient and expensive network crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area