For small businesses located in Denver Colorado, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage because they are equipped with the practical experience and the advanced tools to solve most information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast repairs manage to end up as large tabs. Progent's skill at handling problems efficiently results in your company saving money.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes that permit the highest degree of effectiveness for remote technical support and repair for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your company's network without compromising corporate security.
Progent's advanced customer support database application keeps thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help delivered to each Progent client by any Progent engineer. This archive of trouble tickets and repairs is stored as a readily retrievable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Denver Colorado or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical support professionals offer advanced credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to resolve almost any emergency that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with mixed-platform networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to companies in Denver include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older applications to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult challenges encountered in network planning, installation, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional value because their broad expertise permits them to solve the most intractable problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get timely help for complex network problems that are impacting worker efficiency but are not within the scope of your ordinary network maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of sophisticated on-line support tools to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online PC desktop services such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate quickly after a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies often need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Denver Colorado Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the budget to build and maintain an in-house Call Center but who need quick communication with an effective Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your existing organization, identifying or customizing Help Desk Call Center software to address the unique needs of your business, or adding occasional phone support personnel to reinforce your existing Call Center resources to deal with high-demand situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Denver Colorado rapid assistance from an effective technical support resource with substantial experience providing telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid driver of business productivity, and Progent's goal is to solve rather than just annotate IT problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides online and in-depth consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the creative aspect of Mac environments by providing remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Denver Colorado online network monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to suit your business so your network maintenance is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area