For small businesses in Denver or anywhere in the state of Colorado, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system issues rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to typical remote service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick fixes manage to turn into major tabs. Progent's skill at dealing with problems efficiently translates into your company saving cash.
Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of customized technologies and proven methodologies which allow the highest degree of efficiency for remote engineering help and repair for small business information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's system remotely without compromising network security.
Progent's advanced customer support reporting system stores detailed records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services delivered to each Progent customer by any Progent consultant. This history of issues and solutions is structured as a conveniently exploitable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can arrive at the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Denver or anywhere in Colorado or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online technical service professionals have certified skills in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to manage virtually any emergency that may crop up in a small company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support available from Progent to clients in Denver and anywhere in the state of Colorado include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and validates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most intractable problems surrounding network infrastructure planning, installation, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their deep expertise permits them to resolve the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate assistance for severe network problems that are crippling worker efficiency but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE engineers can connect to your environment using state-of-the-art on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server application development,
Microsoft Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and ISSAP security engineers offer a range of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Denver Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want fast access to an effective Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation option to resolve complex computer system issues, or be available in overflow situations when your other support engineers are overwhelmed.
Progent's Call Center consulting services can guide you in creating an effective new Call Center or improving your established organization, selecting or modifying Help Desk application software to meet the unique requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team during high-demand situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology experts gives your clients in Denver or anywhere in the state of Colorado rapid communication with an effective network service group with extensive background delivering telephone-based consulting and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a significant enabler of company productivity, and Progent's intent is to resolve instead of simply record technical issues.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Office Project, Word, and Microsoft Office Excel. To read additional information about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic elements of Mac environments by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Denver, or anywhere in the state of Colorado, remote computer system monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to suit your business so that your IT support is proactive and automated. By exposing potential issues before they cause downtime, proactive monitoring can avoid disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area