For small companies located in Denver Colorado, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly results in your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your company's system remotely without breaching system security.
Progent's powerful customer support reporting application keeps thorough records for all service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every Progent customer by every consultant. This history of anomalies and responses is stored as a quickly searchable support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Denver Colorado or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote support experts offer credentials in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to address virtually any emergency that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services Offered by Progent to clients in Denver include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting anomalies affecting UNIX/Linux systems based on popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs can resolve the most complex issues occurring in network planning, installation, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. CCIEs provide exceptional cost-effectiveness since their deep experience allows them to fix even the most intractable problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network problems that are crippling worker efficiency but are beyond the comfort zone of your regular computer maintenance resources. Progent's Cisco CCIE engineers can connect to your network via the latest on-line support technology in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online support experts can deliver computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; integrating firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Denver Colorado Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software to handle the unique requirements of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center team during demanding events such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Denver Colorado fast communication with an effective technical support resource with substantial background delivering phone support and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid driver of business productivity, and Progent's target is to solve instead of merely track IT issues.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For more on Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can promote the creative facets of Mac systems by offering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Denver Colorado remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By exposing looming issues before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area