For small companies located in Denver or anywhere in the state of Colorado, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of network issues quickly. This lowers direct costs since service calls require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions somehow end up as large bills. Progent's skill at solving technical issues efficiently results in your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your computer system without violating system security.
Progent's proprietary customer support database system maintains extensive documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services provided to each customer by any Progent engineer. This history of problems and resolutions is stored as an easily searchable proprietary database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online consulting experts can find the best resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Denver or anywhere in Colorado or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based consulting engineers possess credentials in a comprehensive set of technologies. This wide range of capability allows Progent's consultants to handle practically any crisis that may crop up in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services available from Progent to companies in Denver and throughout the state of Colorado include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of information technology such as system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates an individual's network technology skills at the master level. CCIEs can resolve even the most intractable problems encountered in network planning, deployment, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to resolve the most complex problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent assistance for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your ordinary network service providers. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art on-line support technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.
Certified MS Windows Support
Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist you to recuperate quickly following a serious penetration. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Denver Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center software to address the special needs of your company, or adding temporary online personnel to reinforce your internal Help Desk group during high-demand scenarios such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Denver or anywhere in the state of Colorado immediate communication with a large network service group with substantial background delivering phone help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a significant contributor to company performance, and Progent's intent is to fix rather than simply report technical issues.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers online professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative components of Mac systems by offering phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Denver, or anywhere in the state of Colorado, online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area