For small and midsize businesses located in Denver Colorado, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they are equipped with the real-world background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick fixes manage to turn into big tabs. Progent's penchant for solving problems quickly results in your business spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has refined an array of customized tools and proven methodologies that permit the highest degree of effectiveness for online consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's remote service group to access your environment remotely without breaching corporate security.
Progent's advanced service database application includes comprehensive documentation for the support that Progent's clients have been provided. Progent's team service personnel have access to the history of support provided to each Progent client by every Progent consultant. This archive of problems and resolutions is stored as a quickly exploitable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service experts can determine optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Denver Colorado or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online technical service experts possess credentials in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage almost any crisis that may occur in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support companies with mixed-operating system environments, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to small businesses in Denver include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a person's network technology skills at the master level. Cisco CCIEs can handle the most complex problems associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an exceptional value since their depth of expertise enables them to resolve even the most complex problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get immediate support for serious network problems that are lowering business efficiency but are not within the scope of your ordinary network service personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system using advanced remote support technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified online support engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover quickly after a serious breach. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Denver Colorado Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the money or time to build and maintain an in-house Help Desk but who require quick response from a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk resources during high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Denver Colorado instant assistance from an effective network service group with extensive experience offering phone support and remote troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's target is to fix rather than just record network problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Word, and Excel. To read more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative aspect of Mac environments by offering remote help support and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Denver Colorado remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, proactive monitoring can avoid inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area