For small companies located in Denver Colorado, Progent offers support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online support services represent exceptional leverage because they have the real-world background and the advanced tools to solve most information system problems rapidly. This reduces immediate expenses since solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to many remote support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for disposing of technical issues quickly translates into your business saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your system without breaching corporate security.
Progent's sophisticated technical support reporting system stores extensive histories for all support that Progent's customers have received. Progent's team service personnel have access to the history of support delivered to each client by any Progent engineer. This history of issues and responses is stored as a readily exploitable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Denver Colorado or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based network support engineers have advanced credentials in an extensive set of disciplines. This wide range of capability enables Progent's consultants to tackle practically any crisis likely to occur in a small business network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to small businesses in Denver include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology including system infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges occurring in network infrastructure planning, deployment, management, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise enables them to find solutions for even the most complex problems quickly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network issues that are impacting business productivity but are outside the scope of your local computer service providers. Progent's Cisco CCIE consultants can tie into your environment using advanced remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-certified online support experts offer computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM and CISSP security engineers offer a range of security services that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security support services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Denver Colorado Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are intended for smaller organizations who lack the resources to assemble and manage an in-house Call Center but who need quick access to a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or enhancing your current organization, selecting or enhancing Help Desk application software to handle the special demands of your company, or adding temporary phone support staff to work with your existing Call Center resources to handle high-demand situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Denver Colorado quick access to a dependable network service resource with extensive experience delivering phone support and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a crucial contributor to business success, and Progent's intent is to resolve instead of just record IT problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Project, Microsoft Office Word, and Excel. To learn more information on Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Mac computing by offering remote consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Denver Colorado online network and server monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By spotting possible issues before they result in network outages, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area