For small companies in Denver Colorado, Progent offers support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network problems rapidly. This lowers immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick repairs manage to turn into big invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which promote the highest level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's online support team to connect to your company's system remotely without compromising system security.
Progent's advanced customer support reporting application stores detailed histories describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance rendered to every client by every Progent consultant. This archive of anomalies and repairs is stored as a quickly searchable support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to additional vast technical databases and allow fast access to manufacturers' in-house support staff so Progent's remote consulting experts can come up with the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Denver Colorado or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based consulting experts offer credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to tackle almost any problem likely to take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to small businesses in Denver include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology such as network infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure problems that are crippling business productivity but are not within the experience of your regular computer maintenance group or consultant. Progent's CCIE consultants can connect to your computer system by means of advanced on-line support tools in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP network security engineers can provide a range of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up quickly following a serious breach. Security services available from Progent cover in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Denver Colorado Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who don't have the resources to create an in-house Call Center but who need fast access to a dependable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or revamping your current one, evaluating or customizing Help Desk Call Center application software to meet the special needs of your company, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center group to handle high-demand scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology consultants gives your computer users in Denver Colorado instant access to an effective technical support group with substantial experience offering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key driver of company performance, and Progent's goal is to solve instead of simply record IT issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. For more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic components of Macintosh computing by offering remote consulting services and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Denver Colorado online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your IT maintenance is proactive and automated. By anticipating emerging issues before they expand into downtime, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on multiple platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area