For small and midsize companies in Denver or anywhere in Colorado, Progent offers help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support services offer excellent value because they are equipped with the practical experience and the sophisticated tools to solve most network issues rapidly. This reduces direct costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs somehow end up as substantial bills. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of customized tools and proven processes that promote the maximum level of effectiveness for online help and troubleshooting for small company computer networks. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's environment without compromising corporate security.
Progent's proprietary service reporting application stores extensive records of all service that Progent's customers have received. Progent's staff consultants have access to the records of assistance provided to every Progent customer by any consultant. This archive of problems and responses is organized as a quickly retrievable proprietary knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Denver or anywhere in Colorado or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online network support engineers have certified skills in an extensive array of products and technologies. This broad scope of IT skills enables Progent's engineers to manage virtually any emergency that may take place in a small or midsize business network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-operating system environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to companies in Denver and anywhere in the state of Colorado include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most intractable issues associated with network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of experience permits them to solve even the most difficult problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can receive immediate help for severe network issues that are crippling business productivity but are outside the comfort zone of your ordinary IT support resources. Progent's Cisco CCIE engineers can connect to your network by means of advanced remote support tools to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.
Certified MS Windows Support
Progent's Microsoft-certified remote service experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Qualified Network Security Professionals
Progent's accredited CISM and CISSP security engineers can provide a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security support services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; configuring firewalls; designing secure techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small companies often need. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Denver Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who don't have the resources to assemble and manage an in-house Call Center but who want quick communication with a dependable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and serves as a seamless extension of your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation option for the most difficult computer system issues, or be ready in those instances when your other service providers are swamped.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or improving your established organization, evaluating or modifying Help Desk application software to meet the unique demands of your business, or adding occasional phone support staff to reinforce your in-house Help Desk team to deal with demanding scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned information technology experts offers your customers in Denver or anywhere in the state of Colorado immediate assistance from a dependable support group with extensive experience providing telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a major driver of company success, and Progent's target is to resolve and not merely report IT problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the creative facets of Macintosh computing by delivering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Denver, or anywhere in the state of Colorado, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in downtime, automated monitoring can ward off disruptive and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a combination of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.