Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
For small and midsize companies located in Denver or anywhere in Colorado, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick repairs somehow turn into big tabs. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed an array of customized technologies and proven methodologies that promote the highest degree of efficiency for remote help and troubleshooting for small company computer systems. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to link to your system remotely without breaching system security.
Progent's highly evolved technical support reporting system maintains detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance delivered to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is stored as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical databases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts can find optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Denver or anywhere in Colorado or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical service experts possess certified skills in an extensive set of technologies. This broad scope of IT skills enables Progent's engineers to address virtually any problem that may take place in a small business information system. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-platform networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to clients in Denver and throughout the state of Colorado include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult challenges encountered in network infrastructure design, installation, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to find solutions for the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for severe network infrastructure problems that are impacting business productivity but are beyond the experience of your regular computer maintenance personnel. Progent's CCIE engineers can interface to your network via advanced remote troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online support engineers offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and ISSAP security consultants offer a range of security solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Denver Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for smaller organizations who don't have the resources to assemble and manage an in-house Help Desk but who need quick response from an efficient Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation resource for complex technical challenges, or be ready in hectic instances when your other support engineers are overwhelmed.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center group during demanding events such as software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned network professionals gives your computer users in Denver or anywhere in the state of Colorado rapid contact with an efficient support resource with years of experience offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's aim is to fix rather than merely report IT problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply online advanced consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To find out more about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative components of Mac environments by offering remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Denver, or anywhere in the state of Colorado, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, automated monitoring can head off inconvenient and costly network failures. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.