Greater Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Denver Metro Area.
Progent locations in the Greater Denver Metro Area
For small businesses in Denver or anywhere in Colorado, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and the advanced technology to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into substantial tabs. Progent's skill at handling problems efficiently translates into your business conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes which promote the maximum level of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's network without compromising corporate security.
Progent's powerful service reporting application maintains thorough documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance provided to every Progent customer by any Progent engineer. This archive of issues and solutions is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Denver or anywhere in Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote network support professionals have advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to handle virtually any crisis that may take place in a small business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to customers in Denver and throughout the state of Colorado include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates a person's network technology skills at the expert level. CCIEs can handle the most intractable issues encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to find solutions for the most complex problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get immediate support for severe network problems that are crippling business productivity but are outside the scope of your regular network maintenance providers. Progent's Cisco CCIE support experts can communicate with your network using sophisticated remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as VPN technology.
Authorized Windows Support
Progent's Microsoft-qualified remote support engineers offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover rapidly following a serious breach. Security consulting services available from Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who lack the budget to assemble and manage an internal Help Desk but who need fast response from a reliable Help Desk with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can serve as an escalation alternative for complex network problems, or be ready in overflow situations when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your established one, selecting or enhancing Call Center software products to address the special needs of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk group to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Denver or anywhere in the state of Colorado instant access to a large network service group with substantial experience providing phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's target is to fix rather than simply annotate IT problems.
Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, MS Office Project, Word, and MS Office Excel. To read additional information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative aspect of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or building an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Denver, or anywhere in the state of Colorado, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they expand into downtime, remote monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on multiple operating systems.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.