Enlarging your at-home workforce can have a significant effect on network infrastructure, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Denver company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Denver, Colorado companies to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.

IP Voice Integration for an At-Home Workforce
Extending the corporate phone environment to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of all sizes to design or tune a telecommuter VoIP environment that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their current Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software deployed across the network. CUCM supports additional mixed media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Denver, Colorado organization, call 1-800-993-9400 or go to Contact Progent.

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    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

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    Progent's Windows consulting experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and management, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and ongoing consulting support.

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    Progent's Microsoft-certified consultants have over 10 years of experience providing email support for customers ranging from small businesses to large enterprises. Progent offers economical support for all editions of Microsoft Exchange Server to enhance email and virus protection, configure fault tolerant email environments, and facilitate remote and wireless email connectivity. Progentís Exchange consulting services can assist you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent also offers support for Windows 8, Windows 7, Vista, and Windows XP desktops using Office Outlook and can show you how to integrate Microsoft Outlook Web App for all major web browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco SRST systems for survivability.

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    Progent's Standard Help Desk Services offer a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

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    If you have a small business information system with 10 to 50 network clients, Progent's network outsourcing services free your organization from dependence on an individual independent service provider while giving you affordable and reliable access to enterprise-class network expertise. By providing network consulting help when you require it, providing specialized knowledge for key technologies, delivering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent offers you an affordable way for maximizing the profitability of your small business network. Progent is the smart way for small businesses to build and support a robust and safe IT system and to benefit from quick access to the experienced support ordinarily available only to businesses who can afford a sizeable internal IT group.

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