Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Denver organization to select the appropriate technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Denver, Colorado companies to succeed with any facet of building a high-performing remote work environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, organization-wide switchover to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their active tickets, add information, and append screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables you to augment your existing Support Desk organization by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the leading professional services automation platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Denver, Colorado company, call 1-800-993-9400 or visit Contact Progent.