Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Denver organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Denver, Colorado companies to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online IT support specialists along with world-class ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Call Desk staff by splitting responsibilities for Help Desk services transparently between your in-house support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Denver, Colorado business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block ransomware or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that minimizes your vulnerability to ransomware and aligns with your company's requirements.

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    Progentís Cisco-Premier network consultants provide professional PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of security, speed and availability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management tools. Progentís network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Windows Server 2019 delivers major improvements in capacity, performance, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    Progentís data center support services are designed for companies with equipment housed at IDCs or data center collocation hosting sites and in need of on-demand in-person assistance at the co-location site plus off-site support from Microsoft and Cisco Premier professionals. Progent provides a full range of Internet Data Centers and data center and colocation consulting services including system architecture evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of high availability systems, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating fault tolerant server clustering systems.

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    Progent's engineers can deliver a variety of network consulting services to assist organizations of all sizes to deploy, administer, and support IT systems that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help design and configure test labs to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment plans following proven methodologies.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing HA system topology for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.

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    Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.

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    Progent's UNIX family support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you a convenient single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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  • VMware NSX Virtualized Networks Professional
    VMware vCloud Director vCD Engineer

    VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, configure, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.

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  • Operations Manager Case Study
    Case Study MOM 2000

    Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once users complained about them. With the benefit of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to ward off server issues before they becomes critical enough to impact network uptime. Because of MOM, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class reliability, security and performance.

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    Quark Train

    Progent's Mac experts can support the creative aspect of Macintosh environments by offering help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.

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    Progent's experienced ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky.

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  • Top Rated Extended Call Desk Specialist
    Shared Computer Support Help Desk Integration Services

    Progent's Computer Helpdesk Outsourcing Support Services for PC desktop technical support are designed specifically for small businesses who require fast availability of a Help Desk Service Center with professional phone support and effective escalation capability but who must operate within a modest IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Recommendation and Integration.

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  • Top Cisco NSS3000 Network Storage Systems Technology Professional Top Ranked Cisco SBCS Consulting
  • Top Security Organizations Check Point 15000 Firewalls Check Point UTM-1 Firewall Security Certification
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  • MRP Developer
    Microsoft Certified Expert QuickBooks Pro Applications Consultant

    In addition to providing access to Microsoft Dynamics GP consultants, Progent can provide experts in Dynamics AX, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training customized to meet your particular needs. Progent's experts also can show you how to integrate and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting solutions.

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  • Windows Server 2012 R2 Live Migration Specialists
    Windows Server 2012 R2 Data Deduplication On-site Support

    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support staff, develop an enterprise-wide security plan, streamline IT management, help with application development, and generate and test a disaster recovery/business continuity plan.

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  • 24/7/365 Office Excel 2016 Engineers
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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad variety of online services to help your organization to design, develop, test, deploy, manage, and troubleshoot business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility issues between different versions of Office Excel. Progent can provide as-needed help to clients who need a fast solution to a specific problem related to Excel and Progent can also provide comprehensive project management support for upgrading or developing mission-critical application software based on Excel. Progent's affordable webinar training for Office Excel can be custom tailored to address the needs of individuals or teams.

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  • After Hours SQL Server Business Intelligence Setup and Support
    SQL Server Remote Troubleshooting

    Progentís Microsoft certified professionals can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid development of enterprise-class business applications that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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