Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Denver organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.
Progent can help Denver, Colorado companies to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online IT support specialists along with world-class ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to expand your current Call Desk staff by splitting responsibilities for Help Desk services transparently between your in-house support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Denver, Colorado business, call 1-800-993-9400 or visit Contact Progent.