Expanding your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Denver organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Denver, Colorado companies to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which could be activated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise their current trouble tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service enables your company to expand your current Call Desk organization by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class IT support to your at-home workforce, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Denver, Colorado organization, phone 1-800-993-9400 or go to Contact Progent.