Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Denver organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Denver, Colorado companies to succeed with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide changeover to a teleworker business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables your business to augment your existing Call Center organization by sharing responsibilities for Call Center support seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Denver, Colorado company, call 1-800-993-9400 or go to Contact Progent.