Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Denver organization to pick the right technologies and adhere to best practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Denver, Colorado businesses to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
An emergency, organization-wide switchover to a telecommuter workforce, which could be activated by an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current trouble tickets, enter details, and append screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows you to augment your current Support Desk staff by splitting responsibilities for Call Center support transparently between your regular support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can help your business to provide best-in-class technical support to your from-home workers, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Denver, Colorado business, phone 1-800-993-9400 or visit Contact Progent.