Expanding your remote workforce can have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Denver company to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent offers support services ranging from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Denver, Colorado businesses to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a from-home business model, which might be motivated by a pandemic or as part of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of online IT support experts combined with world-class ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active trouble tickets, enter information, and append screen captures or attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Help Desk staff by splitting responsibilities for Help Desk Call Center support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution based on the leading professional services automation tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class desktop support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Denver, Colorado business, call 1-800-993-9400 or go to Contact Progent.