Enlarging your remote workforce can have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Denver organization to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services that go from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Denver, Colorado businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, company-wide transition to a teleworker workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or revise their active tickets, add information, and upload screenshots and relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows you to supplement your existing Help Desk Call Center staff by sharing delivery of Help Desk support seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the leading PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class desktop support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Denver, Colorado business, phone 1-800-993-9400 or refer to Contact Progent.