Enlarging your remote workforce may have a significant impact on network architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Denver company to pick the appropriate tools and follow best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Denver, Colorado businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, company-wide changeover to a from-home workforce, which could be the result of an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update the status of their active tickets, enter details, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables you to supplement your existing Call Center organization by sharing delivery of Call Center services transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support solution based on the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class technical support to your at-home employees, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Denver, Colorado business, phone 1-800-993-9400 or refer to Contact Progent.