Greater Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Denver Metro Area.
Progent locations in the Greater Denver Metro Area
Fast and Affordable Remote Technical Support for Denver Networks
For organizations in Denver or anywhere in Colorado, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools needed to resolve most information system issues quickly. This reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs manage to end up as large bills. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven methodologies which ensure the highest level of effectiveness for online engineering help and repair for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to connect to your computer system without breaching network security.
Progent's proven customer support reporting application stores comprehensive records for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help provided to every client by any Progent engineer. This history of trouble tickets and resolutions is structured as a quickly accessible internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online consulting experts are able to determine the best resolutions promptly.
Online technical support services provided by Progent to clients in Denver and throughout the state of Colorado include:
Certified MS Windows Support
Progent's Microsoft-certified online support professionals offer computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues associated with network infrastructure planning, deployment, management, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value since their broad expertise allows them to resolve problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment using advanced on-line support technology in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer help for all of Cisco's top-selling selection of networking appliances by providing consulting services such as:
CISM and CISSP Qualified System Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers advanced online support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a broad range of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help analyzing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the money or time to support an internal Help Desk Call Center but who need quick access to a dependable Help Desk with professional phone assistance as well as the ability to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless supplement to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest computer system problems, or be available in hectic instances when your other resources are swamped.
Progent's Help Desk team of veteran network professionals offers your computer users in Denver or anywhere in the state of Colorado rapid communication with an efficient support resource with substantial experience providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's aim is to resolve instead of just document network problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Denver, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By exposing potential problems before they cause downtime, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Denver or throughout the state of Colorado, Progent's online computer support specialists are ready to deliver professional and cost-effective system support the moment your company has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Denver office relies on a local freelance support technician or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Denver
Progent's remote support services enable your Denver organization to have the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your local support resources
For most businesses in Denver and throughout Colorado, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's online support experts give you an easy, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to improve your ability to handle future issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people carry less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Companies often begin with an information architecture implemented on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built environments require proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system architecture that can deliver the stable foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product options available for promoting business success and enhancing efficiency. They do not need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, refined support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.