Fast Online Help for Denver Colorado Networks
For businesses in Denver Colorado, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to access your company's computer system remotely without breaching system security.
Progent's powerful customer support reporting system maintains thorough documentation describing the service that Progent's clients have received. Progent's staff engineers have access to the specifics of all help rendered to every client by every engineer. This archive of trouble tickets and fixes is structured as a conveniently accessible proprietary database that allows Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Remote support services provided by Progent to companies in Denver Colorado include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help your business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most difficult issues surrounding network infrastructure planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise permits them to fix problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system using the latest remote support tools in order to perform efficient, secure, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of networking appliances. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up quickly following a damaging breach. Security support services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide spectrum of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Apple Mac OS X
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Denver Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk application software to handle the special demands of your business, or providing temporary phone support personnel to supplement your internal Help Desk group during high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts gives your clients in Denver Colorado instant assistance from an efficient network service resource with substantial background offering telephone-based support and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's target is to resolve instead of simply record technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Denver Colorado online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they result in network outages, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Denver Colorado, Progent's phone-based network support engineers are ready to deliver effective and affordable system help whenever your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Denver company relies on a regular independent support technician or employs an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to solve unexpected network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Companies in Denver Colorado
Progent's online support services enable your Denver organization to realize the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater business value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local IT resources
With most offices in Denver Colorado, nearby network support resources, whether represented by outside consultants or a full-time maintenance staff, can solve typical network issues. However, major troubles might spring up when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call service experts give you a convenient, fast, and economical way to augment your local resources and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller businesses often depend on individual freelance service providers. While independent consultants have less internal costs than big support firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to insure your IT system remains available.
- Create a Solid Foundation for Smooth Expansion
Companies typically start with an information system implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture that can provide the solid foundation to handle critical business demands and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product options available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of network service, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.