Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Fast Remote Support for Denver Computer Systems
For organizations in Denver or anywhere in the state of Colorado, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network problems quickly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes manage to end up as large invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested processes which permit the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your company's environment without breaching network security.
Progent's powerful technical support database application stores detailed records of the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help rendered to every client by any engineer. This archive of issues and responses is organized as a readily searchable internal database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Remote support services provided by Progent to companies in Denver and throughout the state of Colorado include:
Certified MS Windows Support
Progent's Microsoft-certified online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a consultant's networking skills at the master level. CCIEs know how to handle the most challenging challenges occurring in network planning, installation, maintenance, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. CCIEs provide excellent value because their broad expertise enables them to fix problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via sophisticated remote support tools to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's market leading selection of infrastructure appliances by offering services such as:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile communication; securing your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Denver Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to assemble and manage an in-house Help Desk but who require quick access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting services can support you in establishing an effective new Call Center or enhancing your current one, identifying or modifying Help Desk software products to meet the particular demands of your company, or providing occasional online staff to reinforce your existing Help Desk team during high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology consultants provides your clients in Denver or anywhere in the state of Colorado fast communication with an effective network service group with years of background providing phone support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid enabler of business productivity, and Progent's goal is to resolve rather than just document network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts staff provides online professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your network support is proactive and automated. By uncovering potential issues before they expand into network outages, automated monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a mix of operating systems.
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system support the instant your company needs it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Denver office deals with a regular freelance support technician or employs an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix sudden network crises or especially tough integration problems.
Features of Progent's Remote Computer Services for Denver
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give companies in Denver or throughout the state of Colorado the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Denver and is also ideal for customers in more remote areas of Colorado that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online service and requires no ongoing subscription fee for services provided during normal business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the special needs of your business.
- State of the Art Online Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it possible to produce fast fixes to problems that might otherwise require an expensive onsite visit. State-of-the-art online access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.