Immediate Remote Help for Denver Computer Systems
For businesses in Denver or anywhere in Colorado, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to end up as major tabs. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested processes which promote the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's network without violating corporate security.
Progent's advanced service reporting application stores thorough histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to every customer by every Progent consultant. This database of trouble tickets and resolutions is structured as a readily exploitable internal knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's online service specialists can find optimal resolutions quickly.
Online support services offered by Progent to companies in Denver and anywhere in the state of Colorado include:
Authorized Windows Support
Progent's Microsoft-certified remote support engineers can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies a person's technical knowledge at the master level. Cisco CCIEs can handle the most challenging issues encountered in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their depth of expertise enables them to resolve problems rapidly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using state-of-the-art remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of networking devices by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your company to clean up quickly after a serious breach. Security services available from Progent include: comprehensive network security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide array of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Denver Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or revamping your established organization, evaluating or enhancing Help Desk Call Center software products to address the special needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk team to deal with high-demand scenarios like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Denver or anywhere in the state of Colorado immediate access to an effective network service resource with substantial background providing telephone-based help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant enabler of business efficiency, and Progent's goal is to solve instead of simply record network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Denver, or anywhere in the state of Colorado, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can avoid disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a combination of platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Denver or throughout the state of Colorado, Progent's online network support engineers are ready to provide effective and cost-effective IT help the moment your organization needs it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Denver business works with a local freelance consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to resolve unexpected network emergencies or especially tough integration projects.
Features of Progent's Remote Computer Support for Denver
Progent's phone support, remote repair, network security expertise, and network administration services offer offices in Denver or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and system administration, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Denver and is also ideal for customers in more remote regions of Colorado that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and imposes no periodic retainer for support services provided during regular working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, MS Exchange expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Software Programming
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your business.
- Advanced Remote Connectivity Software
Secure remote access permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Effective online connectivity software and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.