Fast and Affordable Remote Support for Denver Networks
Urgent Online Technical Support for Denver SystemsFor businesses located in Denver or anywhere in the state of Colorado, Progent offers remote help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve the majority of network problems rapidly. This lowers immediate expenses because service calls require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike many online support companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that allow the maximum level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's powerful customer support reporting application keeps detailed histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to each customer by any consultant. This history of issues and resolutions is stored as a quickly accessible support database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the best solutions promptly.

Online technical support services offered by Progent to clients in Denver and throughout the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the money or time to assemble and manage an internal Call Center but who require quick communication with an effective Call Center with professional telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation alternative to handle the most difficult technical problems, or be ready in overflow instances when your regular resources are too busy.

    Progent's Help Desk team of experienced network experts provides your workers in Denver or anywhere in the state of Colorado quick access to a dependable support group with extensive experience offering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business success, and Progent's aim is to fix and not merely track network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they result in network outages, system monitoring can head off stressful and expensive service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by multiple OS platforms.
How Your Denver Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to deliver expert and affordable IT help whenever your organization needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Denver company relies on a regular independent support technician or employs a full time organization that can deal with common network issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Denver
Progent's online IT consulting services enable your Denver business to have the advantages of on-call, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most offices in Denver and throughout Colorado, nearby network support providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists offer a convenient, quick, and affordable solution to augment your regular help and to pass on useful knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses often rely on individual freelance service providers. Although independent consultants have less overhead than larger service organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your network grows, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network stays available.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture able to offer the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical education to navigate through an ever more complex maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.