Fast Online Support for Denver Colorado Computer Systems
Immediate Phone Consulting for Denver NetworksFor businesses in Denver Colorado, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer exceptional value because they have the practical experience and have access to the advanced technology required to solve most information system issues quickly. This lowers direct costs since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions somehow end up as substantial invoices. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes that promote the highest degree of effectiveness for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your network without violating network security.

Progent's sophisticated technical support database system maintains extensive documentation of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to each Progent customer by every engineer. This archive of anomalies and solutions is structured as a readily retrievable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the most efficient resolutions quickly.

Remote technical support services available from Progent to businesses in Denver Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center application software to address the particular requirements of your company, or providing occasional phone support personnel to reinforce your existing Call Center resources during demanding situations like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Denver Colorado rapid access to an efficient network service resource with substantial background providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business success, and Progent's intent is to fix rather than just report network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers online advanced engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Denver Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause crashes, system monitoring can head off stressful and costly service crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Denver Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Denver Colorado, Progent's online network support engineers can provide effective and economical IT support the instant your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Denver organization relies on a regular freelance support technician or employs an in-house IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to fix sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Organizations in Denver Colorado
Progent's remote support services allow your Denver company to realize the advantages of timely, expert network support without the cost of managing an in-house IT organization. Your information system will acquire greater business worth by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most offices in Denver Colorado, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical problems. However, major troubles may strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your usual support technicians. In these situations, Progent's online support specialists provide a convenient, fast, and budget-friendly way to supplement your local help and to transfer useful knowledge to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance consultants. Although independent service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may require your company to go without help during an IT crisis. As your company expands, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically start with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure that can deliver the solid foundation to meet vital business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies require advice and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that acts as a one-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, permits customized reporting generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft consultants can assist you to design and carry out pilot and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progent provides technical services for medium size companies who have 100 to 250 network users. The medium size company or office has typically been an overlooked segment of the market for network consulting expertise. The cost structures and service access models of major outside support firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an IT system whose advanced technology and capability are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and proactive network monitoring, dramatically lowers the network support expenses of a small-medium business while providing the small organization with big-company support from professional, IT experts knowledgeable in a wide array of small business network solutions. If your medium size company or small business is searching for levels of IT support needed for a mid-size organization without budgeting enterprise costs, you need Progent.

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    Progent can assist companies of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and lower equipment investments. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the common errors small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

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    Progent provides nationwide online help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows products. Remote technical support provides optimum leverage for your information technology budget by preserving client efficiency and limiting the hours charged for network analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers allow Progent to solve most network problems without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to help you with the most challenging system problems.

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    Progent can assist small and mid-size companies to configure collaboration software to permit their at-home workforce to engage in positive interaction with fellow workers and customers.

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    Progent's Microsoft consultants can provide cost-effective remote support and development services to help your business to design, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document and media management applications, blogs, data marts, business information systems, enterprise search, Visio-driven workflows, and other utilities to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier releases of SharePoint or move a mix of web applications into a unified and easily managed SharePoint 2010 environment.

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    Progent's Meraki wireless access point consultants provide online and on-premises support to assist organizations of any size to design, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers the same connectivity, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their location or device.

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