Fast Remote Help for Denver Colorado IT Networks
For businesses in Denver Colorado, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. This lowers immediate expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. Unlike many online support companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs somehow turn into big tabs. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to link to your system without compromising network security.
Progent's powerful service reporting application maintains extensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have access to the details of support delivered to each client by any Progent engineer. This history of trouble tickets and solutions is organized as a conveniently searchable internal database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.
Remote services available from Progent to customers in Denver Colorado include:
Authorized MS Windows Support
Progent's Microsoft-certified online support experts can deliver computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and certifies a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex challenges encountered in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest remote support tools to perform fast, secure, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking products by delivering consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly following a damaging breach. Security solutions available from Progent include: comprehensive data security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote consulting services to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a wide array of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top corporations. The ProSight series of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Denver Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk software to handle the special requirements of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources to handle high-demand scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Call Center staff of seasoned network professionals gives your customers in Denver Colorado instant communication with a reliable technical support group with years of background providing phone help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial enabler of business performance, and Progent's policy is to fix and not merely report network problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff offers online advanced engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Denver Colorado online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Denver Colorado, Progent's phone-based network support specialists can deliver effective and affordable IT help the instant your business requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Denver business relies on a local freelance support technician or employs a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network crises or especially tough integration problems.
Advantages of Progent's Network Help for Offices in Denver Colorado
Progent's online IT consulting services enable your Denver organization to enjoy the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most businesses in Denver Colorado, nearby network support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to handle downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an IT architecture created on a modest budget. Without a strong framework, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and expandability issues can impede the success of the organization. These badly built environments require proper analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.