Fast Online Help for Denver Computer Systems
For businesses located in Denver or anywhere in Colorado, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts offer excellent value because they have the practical experience and have access to the advanced technology necessary to resolve the majority of network problems quickly. This reduces immediate costs because service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick solutions manage to turn into major tabs. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your computer system without violating corporate security.
Progent's powerful customer support reporting system includes thorough documentation for the service that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to every Progent client by every consultant. This archive of issues and solutions is structured as a conveniently accessible proprietary database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.
Remote technical services available from Progent to customers in Denver and throughout the state of Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking professionals, and validates a consultant's technical skills at the expert level. CCIEs know how to resolve even the most stubborn challenges associated with network planning, deployment, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using state-of-the-art remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure products. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recover quickly following a serious penetration. Security services offered by Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent offers expert online support to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Denver Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Denver or anywhere in the state of Colorado instant access to a reliable technical support group with substantial experience providing telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's goal is to solve instead of simply record technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based advanced consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your network support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, system monitoring can head off disruptive and expensive network crises. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your company requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Denver office deals with a regular freelance support technician or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or particularly tough integration problems.
Details of Progent's Online Network Support for Denver
Progent's phone help, remote repair, network security expertise, and system management services offer businesses in Denver or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Denver and is also ideal for networks in more remote areas of Colorado that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online support and imposes no periodic retainer for support services provided during normal business hours. This protects you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that match the unique requirements of your company.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious companies whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, in the trenches of IT service, executing a wide range of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.