Fast and Affordable Remote Troubleshooting for Denver Colorado Computer Networks
For companies in Denver Colorado, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most information system problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or avoiding network outages and related losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies that ensure the highest degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to link to your system remotely without breaching system security.
Progent's sophisticated customer support database application maintains thorough records describing all support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance rendered to every client by any consultant. This history of problems and solutions is structured as an easily accessible internal database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other massive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions quickly.
Online technical services provided by Progent to clients in Denver Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of platform support including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle even the most challenging challenges surrounding network design, installation, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their deep experience permits them to fix problems quickly. In many instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your environment using the latest on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses to locate and quarantine breached servers and endpoints and protect undamaged resources from being penetrated. If your Denver network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Denver company to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security experts bring the wide range of knowledge required to rebuild all vital facets of a targeted system quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and business restoration services.
CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly following a damaging breach. Security support services offered by Progent cover thorough data security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a wide range of information technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast recovery of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth reporting utilities created to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Denver Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or improving your existing organization, identifying or customizing Call Center software to meet the particular requirements of your business, or providing temporary phone support staff to work with your existing Call Center resources during demanding situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced network experts offers your computer users in Denver Colorado quick access to an efficient support resource with substantial background delivering phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a significant driver of business success, and Progent's aim is to fix and not simply record technical problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including CRM, Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Denver Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so your IT maintenance is proactive and automated. By spotting looming trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Denver Colorado, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support whenever your business has to have it. Over 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Denver office works with a regular freelance consultant or employs a full time organization that know how to deal with the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected network crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Companies in Denver Colorado
Progent's remote support services enable your Denver business to experience the advantages of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most organizations in Denver Colorado, nearby network service providers, whether made up of outside consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, IT crises can strike when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service people. In these instances, Progent's on-call support specialists provide a convenient, quick, and affordable solution to augment your regular help and to pass on useful information to increase your capability to handle future problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller offices often rely on independent freelance consultants. Although freelance service people have less overhead than larger support companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your business to wait for assistance during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays up and running.
- Build a Solid Basis for Smooth Expansion
Organizations typically begin with an information architecture created on a shoestring budget. Without a proper framework, slap-dash fixes often get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly designed environments require careful analysis, smart strategic planning, and wide technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet current business requirements and simplify downstream expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices require advice and technical training to navigate through an ever more complex maze of technology options available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.