Fast Remote Help for Denver Colorado Information Networks
For companies in Denver Colorado, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This lowers immediate costs because service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many remote service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and proven processes which permit the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.
Progent's proven customer support database system maintains comprehensive records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support delivered to every client by any engineer. This archive of anomalies and fixes is structured as a readily searchable support knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' in-house product engineers with the result that Progent's online consulting specialists can determine optimal solutions promptly.
Online technical services provided by Progent to clients in Denver Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex issues encountered in network planning, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs provide excellent value since their broad expertise enables them to find solutions for problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using state-of-the-art remote support technology in order to provide fast, secure, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity products. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide array of computer technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Denver Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Denver Colorado instant contact with an efficient technical support resource with extensive experience delivering telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major enabler of business performance, and Progent's goal is to resolve and not simply track technical problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Denver Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your computer maintenance is proactive and automated. By uncovering looming issues before they expand into downtime, system monitoring can avoid inconvenient and costly service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Denver Colorado, Progent's online network support engineers are ready to provide expert and cost-effective IT support the instant your organization requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Denver business works with a local freelance support technician or maintains a full time organization that can handle typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's IT Support for Companies in Denver Colorado
Progent's remote IT consulting services enable your Denver company to have the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic value by being increasingly available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your local support resources
For most businesses in Denver Colorado, nearby network support providers, whether represented by freelance consultants or an internal IT staff, can take care of typical network problems. However, serious problems can spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support experts offer a convenient, fast, and budget-friendly way to supplement your regular help and to pass on valuable knowledge to improve your capability to handle future problems locally.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants have smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Companies often start with an information system implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability problems can impede the success of the organization. These poorly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet critical business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This means that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The practice of documenting and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.