Immediate Online Technical Support for Denver Colorado Computer Networks
Urgent Online Help for Denver SystemsFor organizations located in Denver Colorado, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested processes which allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent's remote service group can communicate with your company's system without compromising network security.

Progent's powerful technical support reporting system maintains detailed documentation describing all service that Progent's customers have received. Progent's authorized consultants have access to the details of support rendered to every Progent customer by any Progent consultant. This archive of problems and repairs is stored as a quickly retrievable support database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other vast support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.

Online services available from Progent to customers in Denver Colorado include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT management personnel and your Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For details about Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk offers a seamless extension of your in-house support group. Client interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your internal network support organization, by Progent, or both. Your business has unrestricted versatility to extend or shrink your part of support activity as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and education. For more information about ProSight Co-Managed Support, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk Call Center software products to meet the particular requirements of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk team to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals offers your clients in Denver Colorado instant contact with a dependable support group with extensive background delivering telephone-based support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's goal is to resolve and not just annotate network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Denver Colorado online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your environment so your IT maintenance is proactive and automated. By uncovering potential problems before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a variety of platforms.
How Your Denver Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Denver Colorado, Progent's online network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Denver company deals with a regular freelance support technician or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to fix unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Denver Colorado
Progent's remote network troubleshooting services enable your Denver business to enjoy the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your network will derive added strategic value by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Denver Colorado, local network support providers, whether made up of outside consultants or a full-time IT staff, can resolve the majority of network problems. However, major troubles may occur when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service professionals offer a convenient, fast, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. Although independent service people have smaller overhead than larger support firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your company to go without assistance during an emergency. As your business expands, network downtime and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built systems need proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of network support, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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