Fast Online Help for Denver Networks
For organizations located in Denver or anywhere in Colorado, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. This reduces immediate expenses since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that permit the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to access your company's system without compromising corporate security.
Progent's powerful service reporting system maintains thorough documentation describing all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of services provided to every client by any Progent consultant. This database of issues and responses is structured as an easily retrievable proprietary database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts can determine optimal solutions in the least time.
Online technical support services offered by Progent to companies in Denver and anywhere in the state of Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can handle the most difficult problems surrounding network planning, deployment, administration, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to fix problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of the latest remote support tools to perform efficient, secure, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking products. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers support Services, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up quickly following a serious breach. Security support services available from Progent include: thorough data security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Denver Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the money or time to support an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or enhancing your existing organization, selecting or enhancing Call Center application software to handle the particular requirements of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center team to handle high-demand situations like software transitions, mass updates, or installing new applications.
Progent's Call Center staff of experienced network experts provides your computer users in Denver or anywhere in the state of Colorado immediate assistance from a reliable technical support resource with years of experience offering phone help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's goal is to fix and not simply report network issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting support and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By spotting possible problems before they cause crashes, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to provide expert and affordable IT help whenever your business requires it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Denver business relies on a regular independent support technician or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly complicated integration problems.
Details of Progent's Online Network Support for Denver
Progent's online help, Internet-based repair, system security consulting, and network administration services give businesses in Denver or anywhere in the state of Colorado unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Denver and is also ideal for customers in more remote areas of Colorado that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online service and imposes no periodic retainer for services provided during regular business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals with skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, Microsoft Exchange consulting, system security design, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Software Design
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that match the specific requirements of your company.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite visit. Cutting-edge remote access tools and expert engineers together allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers require instant access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.