Greater Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Denver Metro Area.

Greater Denver Metro Area Onsite IT Consulting
Progent locations in the Greater Denver Metro Area

City Street Address Contact Information
Centennial, CO 9233 Park Meadows Dr
Lone Tree, Colorado 80124
Sales Phone: 720-961-4447

Link: Centennial, CO Network Support Services
Denver, CO 1515 Wynkoop St
Suite 360
Denver, Colorado 80202
Sales Phone: 720-263-4433

Link: Denver, CO Network Support Services

Fast and Affordable Remote Help for Denver Computer Networks
Immediate Remote Technical Support for Denver SystemsFor organizations located in Denver or anywhere in Colorado, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve the majority of information system problems quickly. This lowers immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into substantial invoices. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven methodologies that allow the highest degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your computer system without violating corporate security.

Progent's advanced technical support database system keeps comprehensive records of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support delivered to every Progent client by every engineer. This archive of issues and fixes is stored as a conveniently retrievable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive technical support databases and allow fast access to manufacturers' internal product engineers so Progent's online consulting experts are able to arrive at the best resolutions quickly.

Remote technical support services offered by Progent to customers in Denver and throughout the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to create an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or revamping your current organization, selecting or modifying Help Desk Call Center software to handle the particular needs of your business, or adding occasional online staff to supplement your internal Help Desk Call Center team to deal with unusually busy situations like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Denver or anywhere in the state of Colorado fast access to a dependable support group with substantial experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a key contributor to company productivity, and Progent's policy is to resolve and not merely report IT issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By anticipating looming issues before they cause network outages, automated monitoring can head off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by multiple OS platforms.
How Your Denver Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support specialists are ready to provide professional and economical system help the moment your company needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Denver organization has a regular freelance consultant or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Denver
Progent's remote support services enable your Denver business to experience the benefits of on-call, expert network support without the cost of managing a full-time IT organization. Your network will derive greater business worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Denver or anywhere in Colorado, local network service resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems can occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's online service specialists give you a convenient, quick, and budget-friendly way to augment your local resources and to transfer valuable knowledge to increase your ability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance consultants. Although independent consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your business expands, system downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These badly designed environments require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the stable foundation to meet critical business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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