Fast and Affordable Remote Technical Support for Denver Colorado IT Networks
For organizations located in Denver Colorado, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which allow the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to access your environment remotely without compromising corporate security.
Progent's powerful customer support reporting system maintains comprehensive documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support delivered to each Progent customer by any Progent consultant. This history of problems and resolutions is stored as a conveniently accessible proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Remote technical services offered by Progent to companies in Denver Colorado include:
Certified MS Windows Support
Progent's Microsoft-certified remote service experts offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop support services to help your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle the most stubborn challenges occurring in network infrastructure planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to solve problems quickly. In many instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via advanced remote troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking devices by providing services such as:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent offers expert online consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Denver Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center software to meet the particular needs of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group during high-demand situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Denver Colorado instant access to a large network service group with years of background providing telephone-based support and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a significant enabler of business success, and Progent's goal is to solve and not simply annotate technical issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers remote professional engineering support and training in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Denver Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into network outages, proactive monitoring can avoid disruptive and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Denver Colorado, Progent's phone-based computer support engineers are ready to deliver expert and economical system help whenever your company needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Denver organization deals with a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to address sudden network crises or especially complex integration problems.
Advantages of Progent's Network Help for Businesses in Denver Colorado
Progent's remote IT consulting services enable your Denver organization to have the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
With most offices in Denver Colorado, local network service providers, whether made up of freelance consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises may spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals provide a convenient, fast, and budget-friendly solution to supplement your regular help and to convey useful knowledge to improve your capability to resolve downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices often depend on individual freelance service providers. While independent service people carry less overhead than big service companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your business expands, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to insure your IT system remains available.
- Build a Scalable Basis for Seamless Expansion
Organizations typically start with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments need proper assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet critical business demands and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies require advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business growth and improving productivity. These companies hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.