Immediate Remote Help for Denver Colorado Computer Networks
For organizations in Denver Colorado, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your company's network remotely without breaching system security.
Progent's powerful customer support reporting system maintains extensive documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support provided to each Progent customer by any Progent engineer. This history of issues and fixes is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft open up other massive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service experts can find optimal solutions quickly.
Remote support offered by Progent to companies in Denver Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges occurring in network planning, integration, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via sophisticated remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure devices by delivering consulting services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help you to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide advanced online support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Denver Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants provides your workers in Denver Colorado rapid assistance from a dependable technical support resource with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid enabler of company efficiency, and Progent's intent is to fix instead of just track IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Denver Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a mix of platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Denver Colorado, Progent's online network support engineers can provide expert and economical system support the moment your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Denver organization works with a local freelance support technician or employs an in-house organization that can deal with typical network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Denver Colorado
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Denver Colorado the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Denver Colorado and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for phone service and imposes no periodic retainer for support services provided during regular working hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, MS Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Software Development
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that address the specific needs of your business.
- Sophisticated Remote Connectivity Software
Protected remote access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for High System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.