Immediate Remote Help for Denver Colorado Computer Networks
Immediate Online Consulting for Denver NetworksFor organizations in Denver Colorado, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your company's network remotely without breaching system security.

Progent's powerful customer support reporting system maintains extensive documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support provided to each Progent customer by any Progent engineer. This history of issues and fixes is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft open up other massive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service experts can find optimal solutions quickly.

Remote support offered by Progent to companies in Denver Colorado include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Denver Colorado rapid assistance from a dependable technical support resource with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid enabler of company efficiency, and Progent's intent is to fix instead of just track IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Denver Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a mix of platforms.
How Your Denver Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Denver Colorado, Progent's online network support engineers can provide expert and economical system support the moment your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Denver organization works with a local freelance support technician or employs an in-house organization that can deal with typical network problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Network Services for Denver Colorado
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Denver Colorado the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



An index of content::

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    By using virtual servers, businesses can operate multiple virtual servers on a single physical server. Virtualization technology allows businesses to gain all the benefits of server segmentation, while avoiding the costs that goes with purchasing extra server equipment. Virtualization is also the enabling technology for building private clouds, which provide important advantages including lowering the costs of hardware, facilities, and administration while enhancing information security, network availability, and disaster recovery. Other key server management technologies include server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's professional server management specialists can help you with all areas of server virtualization and management to enable your business to contain costs and conserve time.

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