Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most successful products for achieving anytime-anywhere access to email, calendars, web-based programs, and other critical business data. Progent can provide Des Moines, Iowa companies support from BlackBerry-premier consultants who can help companies to manage their BlackBerry environments or transition efficiently to a current smartphone platform.

As the complexity of small company networks has increased, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for companies of any size, effective integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations often resort to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online support model, gives small companies an economical alternative for integrating RIM BlackBerry products productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and control BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
United States
(515) 985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
United States
(402) 817-1222 Lincoln Network Support Services
Omaha 950 S 10th Street
Omaha, NE 68108
United States
(402) 702-0010 Omaha Network Support Services


Integration Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Exchange, IBM Lotus Domino, or Groupwise clients to send and receive emails that stay encrypted during transit to ensure optimum security. BES Server also simplifies a broad variety of key management jobs that span from BlackBerry configuration and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-premier engineers can help you use BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier engineers can also assist your company to utilize BlackBerry Enterprise Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your BlackBerry system

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can also assist your business to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support costs low and, by solving issues quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs analysis, solution design, installation planning and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which management approach and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry expert can assist your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to expand with your changing business requirements. Progentís Cisco-Certified network consultants support Ciscoís complete line of hardware and software aimed at preventing information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and support services to help you to design, configure, administer, tune, and repair wireless deployments that utilize Cisco's Meraki APs. Progent can also help your organization to design and implement hybrid environments that combine local and cloud-hosted resources and that deliver seamless connectivity, enhanced protection, streamlined management, and consistent operation for all your wired and wireless devices.

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    Cisco's Small Business series of access points are Linux-powered devices intended as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or on-premises integration and debugging services to assist your organization to design, configure, update, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or architecture.

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    Progent can assist you to evaluate the many subscription options offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to create and maintain hybrid networks that transparently combine local and cloud-based resources.

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    Progent can show you how to design, configure, manage, monitor, and repair an efficient Wi-Fi network infrastructure, recommend appropriate products, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also help you build a thorough wireless network security plan that is well integrated with the security strategy for your entire business network.

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