Consulting Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular solutions for maintaining location-independent access to messaging, calendars, web applications, and other vital business data. Progent can provide Des Moines, Iowa companies support from BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small businesses frequently turn to external support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven online support capabilities, provides small businesses an affordable alternative for integrating RIM BlackBerry products productively into their business information network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you track and support BlackBerry smartphones across your business, define security policies that are right for your company, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive messages that stay encrypted during transit to ensure maximum security. BES Server also streamlines a broad variety of key administrative jobs ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Integration Support

Progent's BlackBerry-certified consultants can help you utilize BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry Enterprise Server to implement key tasks not available with the entry-level BES Server Express. These procedures include:

  • Set up and support BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Set specialized management roles
  • Automatically track and analyze the overall health of your BlackBerry system

Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver expert technical help to businesses in the Des Moines region or throughout the state of Iowa. Progent's seasoned remote technical support team has helped IT organizations solve computer problems and cut support expenses in every state in the United States and established a large base of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote help for a wide selection of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, editing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can also assist you to troubleshoot a broad range of issues concerning synchronization, handset detection, email reconciliation, web browsing, mobile connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online support for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs at a minimum and, by resolving problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

Call or Email Progent to Get Help from a BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.