Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining location-independent connectivity to messaging, scheduling, web applications, and other vital business data. Progent offers Des Moines, Iowa companies support from BlackBerry-certified experts who can assist companies to maintain their BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of any size, effective integration and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small businesses frequently resort to outside support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven online support capabilities, provides small companies an affordable solution for integrating BlackBerry technology productively into their IT network.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to monitor and control BlackBerry devices across your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, providing a centralized platform for controlling key jobs such as smartphone installation, updates, and deactivation while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server offers a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting degrees of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them wirelessly. Samples of these over-the-air selectable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining how to prevent users from loading or running unsafe or prohibited code. Progent can assist you to select blocking processes like:

  • List precisely which applications are allowed on the device
  • Prevent third-party software from allocating persistent memory on the smartphone
  • Select which resources third-party software can access on the device
  • Limit the kinds of access third-party programs running on the BlackBerry device can initialize
  • Block all third-party applications from being loaded or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can also help your company to troubleshoot a wide array of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connections, IM, desktop application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote technical assistance for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support expenses low and, by solving problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and support storage groups, apply permissions, install the MDS and IM, install push and pull access control lists, manage Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
In order to contact Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.