Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most popular solutions for achieving mobile connectivity to messaging, calendars, web programs, and other vital business information. Progent can provide Des Moines, Iowa businesses the expertise of BlackBerry-premier experts who can assist businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry solutions has become more challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently turn to outside support firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery model, provides small companies an affordable alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use management tools so you can track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
(515) 985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
(402) 817-1222 Lincoln Network Support Services
Omaha 950 S 10th Street
Omaha, NE 68108
(402) 702-0010 Omaha Network Support Services


Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry wireless handsets, providing a single solution for controlling critical jobs such as device deployment, updates, and deactivation and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server provides a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in selecting degrees of protection to match the special requirements of your network. Progent's BlackBerry authorized consultants can help your company to select powerful security functions and activate them remotely. Examples of these wirelessly configurable security features include:

  • Disable a smartphone
  • Wipe data from a missing smartphone
  • Lock out Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to keep mobile users from loading or running unsafe or unauthorized software. Progent can assist you to choose protective techniques such as:

  • Specify exactly which applications are permitted on the device
  • Block third-party programs from using non-volatile storage on the BlackBerry smartphone
  • Select which resources external applications can access on the BlackBerry device
  • Restrict the kinds of connections third-party programs running on the device can establish
  • Block all external software from being loaded or executed on the BlackBerry smartphone

Progent's Online BlackBerry-certified Support is Quick and Affordable
For companies in Des Moines, Iowa who require quick and affordable help from an authorized BlackBerry support expert, Progent offers efficient remote help from a seasoned support team who have delivered network solutions to companies in every state in the country. (See Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to resolve problems quickly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer professional support in fields such as fixing synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability system architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help your company to perform common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of problems concerning synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote help for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs at a minimum and, by solving problems promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, implementing wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help you to define and install sensible security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant offers expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.



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