Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most popular products for maintaining location-independent access to email, calendars, web programs, and other critical business information. Progent offers Des Moines, Iowa companies the expertise of BlackBerry-certified professionals who can assist organizations to maintain existing BlackBerry deployments or migrate smoothly to a current mobile solution.

As the complexity of small company IT technology has increased, and as the need for world-class protection, dependability, and recoverability has become the standard for organizations of all sizes, effective integration and maintenance of RIM BlackBerry technology has grown increasingly challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small businesses frequently turn to outside support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based solutions economically and efficiently, doing away with the need for an in-house BlackBerry technology expert and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient remote support model, gives small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined management tools so you can track and control BlackBerry devices throughout your business, define security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
United States
(515) 985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
United States
(402) 817-1222 Lincoln Network Support Services
Omaha 950 S 10th Street
Omaha, NE 68108
United States
(402) 702-0010 Omaha Network Support Services


Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry devices, offering a centralized platform for handling key tasks such as device installation, updates, and retirement while also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server includes a wealth of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of security to match the specific needs of your company's environment. Progent's BlackBerry authorized engineers can help you to choose powerful security functions and activate them wirelessly. Samples of these wirelessly configurable security features include:

  • Lock down a smartphone
  • Wipe data from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can assist you to select protective processes such as:

  • Specify precisely which programs are allowed on the device
  • Prevent external applications from allocating non-volatile memory on the smartphone
  • Determine what functions external applications can access on the smartphone
  • Restrict the kinds of connections third-party software running on the device can initialize
  • Prevent all third-party applications from being installed or run on the BlackBerry smartphone

Progent's Remote BlackBerry-premier Technical Support is Fast and Economical
For businesses in Des Moines, Iowa who require quick and economical access to a certified RIM BlackBerry support professional, Progent provides effective remote help from a veteran network support staff who have delivered IT solutions to companies in every state in the country. (See Progent's client testimonials.)

Remote support avoids travel expense and lets engineers fix technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional help in fields such as fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support costs low and, by resolving issues quickly, improves the output of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which management model and physical components match your requirements, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, processors and storage, network topology, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.



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    Cisco's wireless IP phones are hardened wireless devices designed for professionals who are mobile within campus, warehouse, health-care or other venues where IT management wants portable phones that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Successful integration of Cisco's wireless VoIP phones typically demands that you configure and optimize many components of your wireless environment including APs, routers and switches, wireless LAN controllers, and management software. Progent's certified experts can provide remote and on-premises assistance to help you build and administer a Cisco wireless IP phone solution by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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    Progent can assist small and medium-size organizations to set up IP voice technology to give their telecommuters the benefit of virtual extensions of the corporate phone network.

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    Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to meet your unique company requirements. Progentís Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration support for secure, corporate-wide resource sharing plus integration with CRM packages.

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    Progent can assist your business to design a migration to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    Progent's Cisco-certified network engineers can show you how to build an affordable, 24x7 Internet connection solution that can deliver 24x7 Internet connectivity via a broad range of high availability Internet network products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the latest techniques for fault tolerant Internet connectivity to create an affordable, completely redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet connections.

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    Progent offers technical services for medium size businesses with 100 to 250 network clients. The mid-size company or office has traditionally been an underserved part of the market for network consulting services. The cost structures and support access practices of large outside support firms make them too expensive for the typical small business or small medium business (SMB), which commonly relies on a modest information technology budget with which to maintain an information network whose complexity and sophistication are often similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office infrastructure and proactive server monitoring, dramatically reduces the IT support costs of an SMB while offering the small company with enterprise-level service from professional, IT experts knowledgeable in a broad range of midsized business network solutions. If your medium size company or small business is looking for levels of IT support needed for a mid-size office without budgeting big-company prices, you need Progent.

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    Meraki Wave 2 AP Technical Consultant

    Progent's Meraki wireless access point consultants offer online and on-premises support services to help businesses of any size to design, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their location or computing device.

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    Progent's Microsoft-certified consulting experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management, telecommuter access, security and compliance, streamlined provisioning and management, network optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and ongoing technical help.

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    Technology Consulting Services Microsoft Hyper-V 3.0 Virtual Machines

    Progent's certified professionals can assist you to evaluate the potential advantages of Hyper-V-powered server virtualization for your company, perform test installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for smooth performance with virtual server technology, help you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, provide world-class consulting help for enhancing the security of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and provide continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.

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    Progent's Microsoft and Cisco authorized experts offer several ways to help medium-size and large organizations develop a cost-effective and productive internal Network Support Help Desk Call Center. Progent's consulting services include ROI analysis, process study and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help organizations sift through the numerous top level Help Desk software packages on the market and determine what products may be excessively expensive, miss key capabilities, or align badly with your organization's business goals. Progent also provides temporary staffing for organizations who want to reinforce their internal Help Desk team for special projects or to fill in for absent or indisposed workers.

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    Network Monitoring Computer Consulting

    Remote continuous monitoring, proactive alarms, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has advanced to the point that companies of any size can get a degree of network stability that was previously reserved for large enterprises. Progent can provide several RMM solutions delivered as low-cost services created to help you to detect and fix a an array of IT network problems before they can impact productivity.

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    Progent can assist small and mid-size companies to configure and debug conferencing solutions to enable their at-home workforce to collaborate efficiently with fellow workers and clients.

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  • SCCM Site Hierarchy Specialists
    Configuration Manager Integration

    Configuration Manager automates software provisioning at scale, streamlines security and compliance settings control, keeps track of network resources, protects against company data leakage, performs network health monitoring, enables secure self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help your organization with any facet of designing, installing, using and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.

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  • Comprehensive Event Management Technology Consulting Services
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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, enhancing and fixing SCOM environments and can provide companies of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.

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  • Technical Consultant Endpoint Ransomware Immunization 24-7 MongoLock ransomware protection and recovery Specialist
  • Technology Consulting Services Windows Server 2019 Windows Defender ATP Windows Server 2019 and SCVMM Specialist

  • 24x7 Network Network Consultants
    Engineer MOM 2007

    Even if your company has a small computer support staff and a modest IT budget, your information network can still feature the same high availability and responsiveness that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the most recent system management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your vital business applications and servers up and running.

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  • XenApp Application Virtualization Consultants
    Citrix XenApp Windows Application Delivery Consultants

    Progent's Citrix-certified experts can assist you to design, install, administer, and support a virtual application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can help you to manage and support a remote datacenter that offers high uptime, enhanced security, and fast recovery.

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  • Top Rated Des Moines Crypto-Ransomware Spora Susceptibility Testing Des Moines Ransomware MongoLock Vulnerability Testing Des Moines International Airport DSM

  • Consult QTS/Herakles Internet Data Center
    QTS/Herakles Internet Data Center Consultant Services

    The QTS (formerly Herakles) Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your business is planning on moving your primary or disaster recovery system to Herakles/QTS, Progent can provide a range of affordable services such as data center relocation, system deployment and updates, network optimization, comprehensive project management services, virtual server configuration, remote monitoring, centralized system management, application programming, disaster recovery planning, data security evaluation, and the support of the Progent Test Lab.

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  • Colbolt Linux Information Technology Consulting
    Suse Linux Technical Support Services

    Progent's Linux support experts offer small companies and developers assistance with administering and maintaining Linux systems that run with Microsoft-based technology. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient single consulting firm to show you how to create and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Configuration iPhone and Barracuda integration

    Progent offers affordable remote assistance to help your business to design, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training to help manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the business value of your IT system.

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  • Voice over IP Professionals Microsoft VoIP IT Consulting

  • Exchange Upgrade Services
    Microsoft Exchange Server Upgrade Specialists

    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Exchange Server 2010 for your company and can assist your IT staff to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast payback by improving your workers' efficiency, lowering the expense of hardware and service, simplifying administration, and consolidating your vital communications technologies.

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  • Windows 2008 Server Consultant Services Microsoft IT Consultants Windows 2008 Server
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  • Windows 7 64-bit Upgrade Network Security Consultant Security Consulting Services Microsoft Windows 7 Upgrade
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  • Windows Server 2012R2 Hyper-V Technology Consulting Windows Server 2012R2 Configuration Manager Support Outsourcing
  • Windows Server 2016 Cluster Operating System Rolling Upgrade On-site Technical Support Windows Server 2016 Workgroup clusters IT Consultants

  • Remote Server Management Computer Engineer
    Remote Server Management Network Consulting

    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity.

  • Windows Server 2016 Disaster Recovery Remote Technical Support Information Technology Consulting Windows Server 2016 Hybrid Solutions
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