Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were at one time one of the most successful products for maintaining anytime-anywhere access to email, calendars, web programs, and other vital business data. Progent offers Des Moines, Iowa businesses the expertise of BlackBerry-premier experts who can help companies to manage existing BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for businesses of any size, effective deployment and support of BlackBerry solutions has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small businesses often turn to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and efficiently, doing away with the requirement for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's proven online support capabilities, gives small businesses an economical solution for integrating RIM BlackBerry technology productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and control BlackBerry devices across your business, define security policies that are right for your company, customize wireless software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be restored quickly and thoroughly.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
515-985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
402-817-1222 Lincoln Network Support Services
Omaha 706 N. 129th Street, Suite 100
Omaha, NE 68154
402-702-0010 Omaha Network Support Services

Technical Support for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software allows Exchange, Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of key management tasks ranging from smartphone setup and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-premier engineers can show you how to use BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control user and group configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BES Server to implement key procedures not available with the entry-level BES Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Set custom management roles
  • Monitor and report on the overall health of your BlackBerry solution

Professional BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide expert technical help to companies in the Des Moines region or throughout the state of Iowa. Progent's experienced online technical support team has helped businesses resolve network issues and reduce IT service costs in every state in the U.S. and built a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of technologies associated with RIM BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements assessment, system design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, processors and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry expert can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Qualified Consultant
To ask Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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