Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Des Moines organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Des Moines, Iowa organizations to with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly complex if you have to accommodate a mix of personal hardware such as desktop computers and notebooks, Internet routers, and wireless APs from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both legacy as well as modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement essential updates. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to establish a safe connection for authorized at-home employees to access IT resources located at your corporate datacenter or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and interact with a data center PC's desktop. This provides network managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide expert online support for configuring home routers from a range of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are commonly used by at-home employees to access their router for work. This can create performance as well as cybersecurity issues. Progent can assist you to mitigate these issues by providing services like Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the corporate network. Line-of-business applications may require redundant Internet connections in case the normal connection fails. Progent can provide guidance for identifying ISPs, picking appropriate service packages, and setting up fault-tolerant Internet access. Refer to Internet access integration services.

IP Voice Integration for an At-Home Workforce
Expanding the company PBX system to include remote users is vital to supporting a productive work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy products for VoIP management. Progent can help organizations of all sizes to plan or tune a remote VoIP environment that provides the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages additional mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and deliver on-demand configuration and debugging services.

Video Conferencing for Remote Workers
A wide selection of video conferencing products from leading vendors enable online meetings, video and voice conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many organizations utilize multiple products to accommodate their different partners and clients. Progent's communications experts can help you to maintain your current conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. To learn more about Progent's support services for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include voice/video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to optimize your network architecture to host them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for exchanging data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first releases and can assist your company to deploy these critical collaboration products to maximize the productivity of your remote workforce.

SharePoint Server Integration Consultants for Remote WorkersSharePoint uses web entities to allow collaboration and information delivery by providing policy-driven access to data, business processes, and tools for looking through company-wide information silos. SharePoint permits you to build protected web portals that permits remote workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint configuration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, visit planning and configuration consulting services for Microsoft Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can share them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows remote workers to co-edit documents. Edits made offline are automatically synced when you go back online. For information about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive configuration experts.

Cloud Integration Services for Remote Workers
Progent can provide advanced remote support for enabling organizations to create, manage and optimize integrated network models that include internal data centers, at-home workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and cybersecurity.

Azure Integration Services for Remote WorkersMicrosoft Azure is a popular family of cloud services that enables you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for remote workers by configuring and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Azure, see Microsoft Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Office apps and services are provided in a variety of bundles intended for users ranging from individuals and households to major enterprises. Progent can provide fast and affordable online contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription bundles available for Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional assistance to get you past tough technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's biggest provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud integration consultants who can help your business to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture so your users have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Integration Services for TeleworkersGoogle Cloud is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT assets with the Google Cloud, and Progent's database experts can help you make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage, and simplify access control for teleworkers with Google Cloud Identity services. Progent can also assist your business to utilize GCP's unified management tools to administer and monitor your GCP ecosystem. To learn, visit Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Services for At-Home Workers
A rapid, organization-wide transition to a from-home workforce, which might be driven by an epidemic or as a component of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add details, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables you to expand your existing Call Center team by splitting delivery of Call Center services transparently between your regular support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading PSA tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to provide best-in-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) workers typically use their own computing devices and often work in a poorly secured physical environment. This situation multiplies their susceptibility to cyber attacks and calls for careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the development of security policies built on best practices. Progent's veteran roster of IT security support experts can assist you to plan, deploy and maintain an effective security solution that guards critical IT assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network that can be safely utilized by local users and by an at-home workforce, mobile users, vendors, clients, and the public. Modern firewall devices allow you to configure and control appropriate access rights to different classes of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent works with both new and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, go to firewall integration and support expertise.

Remote Security Monitoring for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the disparate computers used by telecommuters and either reject or identify and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day attacks on arrival. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the corporate network to contain the malware. Because the ProSight ASM agent is autonomous, endpoint devices stay secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, visit remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of outside and local security threats for an environment that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory software for quickly and economically uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be managed by data security experts with advanced credentials such as CISM, CISSP, and GIAC, can help you to evaluate your processes and governance policies and assess your WAN architecture to enable you to implement top-level security for your remote workers.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers backing up and restoring critical data so as to prevent data loss and reduce restoration time in the event of storage problems resulting from hardware breakdowns, programming hiccups, operator mistakes, malware, or any other reason. Dependable data protection solutions can be especially challenging to design and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Restore solutions for telecommuters must cover diverse kinds of user-owned endpoints. Progent can provide fast online help from experts familiar with a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that call for a rapid changeover to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist you to create, document and test a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a unified environment for safeguarding corporate data by controlling local, mobile, and at-home endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Managed endpoint computers can be personally owned or company owned. IT administrators managing the endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, configure rules for accessing data and resources, set passwords, create VPN connections, determine how teleworkers share data, set up threat protection, verify compliance, and wipe corporate information from lost, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS computers. For information about Microsoft Intune and how Progent can help you to use this platform to administer the endpoint computers of your at-home workforce, refer to Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network administrators to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top features of Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Des Moines, Iowa organization, call 1-800-993-9400 or refer to Contact Progent.