Des Moines Remote Workforce Configuration Advisor
System Design, Setup, Administration and Call Center Consultants
Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Des Moines company to pick the right technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Des Moines, Iowa businesses to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure needed for an at-home workforce can be particularly complex if you must accommodate a combination of personal equipment like PCs and notebooks, Internet routers, and wireless appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience providing online support for both outdated and modern IT products in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Services offered by Progent to assist you to implement a productive work-at-home infrastructure include:
- Virtual Private Network technology makes it possible to create a secure connection for authorized at-home workers to access IT assets located at your company datacenter or in the cloud. Progent can help your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect software for safe VPN connections for a wide selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a remote PC's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert remote consulting for setting up home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically shared by the whole family and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput and cybersecurity issues. Progent can help businesses to mitigate these problems by providing services like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
- Internet access methods impact the performance and availability of connections between at-home workers and the corporate data center. Line-of-business applications may demand redundant Internet connections in the event the normal connection fails. Progent offers expertise for identifying service providers, choosing appropriate bandwidth and data volume bundles, and integrating redundant Internet access. See Internet access integration services.
IP Voice Solutions for Remote Workers
Expanding the company phone environment to include telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to design or tune a telecommuter IP voice environment that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their current Cisco IP voice systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, see CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to support these VoIP solutions and provide as-needed integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A wide selection of voice/video conferencing platforms from leading vendors support virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many companies use a mix of products to accommodate their different partners and customers. Progent can help your organization to manage your current conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's consulting services for Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include video calling, persistent chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams and for additional Office 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and help your business to tune your WAN infrastructure to run them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas throughout a corporate network and on a wide range of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange since their original releases and can assist businesses to configure these critical collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint uses web entities to enable collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to build secure portals that permits at-home workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit deployment expertise for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them securely via a web browser. Provided with Microsoft 365, OneDrive allows home employees to co-author files. Revisions created offline are synced when you go back online. To learn about Progent's consulting services for OneDrive, visit Microsoft Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent offers fast and affordable remote support for enabling organizations to build, manage and repair cohesive network models that incorporate internal data centers, remote workers, branches, plus public cloud services. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with public cloud connectivity, authentication, and security.
Microsoft Azure is a popular platform for public cloud software and services that allows you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure features over 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent can also show you how to create protected access to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. To learn about Progent's consulting services for Microsoft Azure, see Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services offered on a subscription basis. Office applications and services are provided in a selection of bundles intended for users ranging from students and households to major enterprises. Progent can provide fast and easy online contact with consultants knowledgeable about Office 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your telecommuters to achieve top business value. For information about Progent's consulting expertise for Microsoft Office 365, go to Microsoft Office 365 consulting support.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Office 365 Exchange Online provides the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed assistance to guide you through challenging technical bottlenecks and also offer comprehensive project management services to make sure your at-home workers have easy and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Office 365 Exchange Online, see Office 365 Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud arena and is the world's biggest provider of cloud services. Progent can provide fast and affordable online contact with cloud integration consultants who can help your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to build a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline identity control for telecommuters with GCP Cloud Identity. Progent's consultants can also help you to utilize GCP's unified management tools to control and track your GCP environment. For details, refer to Google Cloud Platform integration support.
Help Desk Services for At-Home Workers
A sudden, enterprise-wide transition to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their active trouble tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Call Center support transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.
Cybersecurity for At-Home Workers
Telecommuters often run their own computing devices and work in an unsecured space. This worsens their exposure to cyber attacks and demands judicious deployment of security appliances, remote endpoint monitoring, and the creation of security policies that adhere to leading practices. Progent's seasoned roster of certified cybersecurity professionals can assist your business to plan, implement and manage a compliant security environment that guards vital data in IT networks that include telecommuters.
- Firewalls allow companies to create a network environment that can be securely accessed by on-premises users and by at-home workers, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and control appropriate access rights to different classes of users and to scale your network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, go to firewall integration and support services.
- Remote Endpoint Security Monitoring makes it possible to track the disparate computers used by teleworkers and either block or spot and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art AI technology to detect new attacks on arrival. When an attack is spotted, ProSight ASM immediately disconnects the impacted endpoint from the network to quarantine the threat. Because the ProSight ASM agent is autonomous, endpoint devices remain protected even when they are offline. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.
- Security Audits can evaluate the vulnerability of your information system to all types of outside and local security attacks for an environment that includes an at-home workforce. Progent can run remote, automated security analysis software for quickly and economically detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security professionals with top certifications including CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and governance policies and assess your WAN infrastructure to enable you to implement the highest level of security for your remote workers.
Data Protection for Teleworkers
Data Protection covers saving and recovering vital data in order to prevent data loss and reduce restoration time in case of storage failures due to hardware issues, programming glitches, user mistakes, malware, or any other reason. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Recovery strategies for an at-home workforce must cover diverse types of personally owned endpoint devices. Progent offers fast remote help from experts familiar with a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that require a rapid changeover to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your company to develop, document and test a DR/BC plan that includes the process of moving to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized platform for safeguarding critical data by managing on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Remote endpoint devices can be personally owned or business owned. Network administrators managing the endpoint devices of at-home workers can use Intune to deploy and validate applications on devices, push updates and certificates, configure policies for permission to access data and networks, set passwords, establish VPN connections, determine how teleworkers share information, set up threat defense, ensure security compliance, and erase corporate data from lost, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, go to Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based services. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Des Moines, Iowa organization, phone
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Microsoft Certified Partner Windows 2016 Disaster Recovery Consultant Services
IT Services Windows Server 2016 PowerShell
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery solution built around Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.
Computer Consultant MS SQL Server 2008
SQL Server 2008 Specialist
Progent's Microsoft-Premier SQL engineers offer a range of services to assist small and midsize companies to design, implement, administer, and troubleshoot MS SQL Server 2008 solutions so that they get the optimum business advantage from this state-of-the-art database management technology. Also, Progent offers assistance with system infrastructure, company-wide protection, and software development to optimize the business advantage of your SQL Server 2008 investment.
Windows and macOS coexistence Online Consulting
Help and Support Apple iPhone and Windows integration
Progent's service specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows computers into cohesive networks with full sharing and collaboration support. Enabling efficient co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and background with Mac and Windows products. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to companies that depend on these platforms to maintain their competitive advantage. Progent can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
SCCM Asset Inventory Network Consultant
Emergency SCCM Upgrade Technical Support Services
System Center Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a common control mechanism for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist businesses of any size with any facet of designing, installing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.
SharePoint Online Technical Support
Windows SharePoint Services Online Help
Progent’s Microsoft-certified consultants offer companies of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint Server offers a central location for your employees or clients to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with other people. SharePoint allows faster and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the information they’ve created in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint consultants can help your organization to manage your current SharePoint solution or upgrade to the latest version of SharePoint.
Remote Consulting Office 365 IDFix
Office 365 mail flow Technical Consultant
Office 365 is Microsoft's growing suite of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in a variety of subscription plans targeted at markets from individuals and households to global enterprises. Progent offers quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help you to understand the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.
Microsoft Forefront TMG Remote Support Services
Microsoft Forefront TMG 2010 Network Consulting
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of ISA Server and offers a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, allows customized reporting powered by SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft-certified engineers can assist your company to design and execute test and production deployments; interface Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Telecommuter Helpdesk Computer Consulting
24x7 Work from Home Helpdesk Services Integration Support
Progent can provide small and medium-size businesses supplemental or comprehensive Help Desk call center support services for telecommuters.
ProSight Phishing Defense Consulting Services
Ransomware Recovery Onsite Technical Support
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
District of Columbia Small Business IT Consulting Companies
Microsoft and Cisco Certified Expert Massachusetts Manage
Progent’s Technical Response Center offers low-cost national after-hours online troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone help and remote direct computer access to troubleshoot and repair technical problems quickly and affordably.
Chief Information Officer Outsourcing Consultant
Outsourcing Network Help Consult
Progent is organized deliver comprehensive remote support for all major technologies common to small business IT networks and offers an array of strategic, as-needed services including a temporary CIO to offer advanced IT design and negotiating capability, a Call Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management help for critical projects like office relocations orOS migrations, connectivity consultants for designing fast and reliable infrastructure, security specialists to ensure information protection and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software developers to create, enhance, or repair mission-critical applications.
Exchange Online Archiving Consultant
Office 365 PST migration Support and Help
Progent can assist your business to evaluate the wealth of subscription options available with Office 365 and configure your network with Office 365 so you realize top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid solutions that transparently combine local and cloud resources.
24/7 Windows and Linux Technology Consulting
Windows and Linux Network Consultant
If your office computer system mixes Linux platforms with MS Windows, Progent can help you to incorporate your servers into a unified environment that permits all your OS platforms to coexist for simple administration, transparent dataflow, high dependability, enhanced performance, and strong security. Progent's Linux and Microsoft Windows coexistence support offerings feature IT infrastructure integration and support, support for Windows services for UNIX, online network monitoring and management, online network support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Microsoft Exchange 2007 Engineers
Microsoft Exchange Technical Support
Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies long-term service demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 support, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server that are in keeping with your business needs.
Great Plains Help and Support
Microsoft Financial Software IT Services
Microsoft Dynamics GP/Great Plains can help you expand and manage your business more efficiently by offering easy availability of strategic information and a fast ROI. Microsoft Dynamics GP offers major productivity benefits including its ability to extend the presence of your organization, handle your financials, automate financial operations, standardize procedures across your company, refine inventory control, increase order accuracy, expand sales and minimize lead-time, and maximize free cash flow. Progent can help you set up and manage a robust, safe server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you reap the full benefits of your Microsoft Dynamics GP/Great Plains business management system.
24-Hour CCIE Expert Certified Meraki Switch Redundancy Computer Consulting
CCNP Certified Meraki Switch Redundancy Support Outsourcing
Cisco's Meraki line of switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to help you to design and deploy an efficient network solution based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure security and compliance, create and test a disaster recovery plan, and resolve issues associated with any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking solution.
IT Consulting Firm Small Office
24/7/365 Small Business Small Business IT Consulting Company
Progent offers businesses of any size world-class network remote or onsite consulting services for networks powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security consulting for businesses varying in size from the small office to the global enterprise.
Technical Consultant SCCM 2012 Asset Inventory
SCCM 2012 Windows 2010 Provisioning Support
Progent can assist your business to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management platform or assist you to enhance your existing SCCM 2012 environment to support your evolving business requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services.
Supplemental Help Desk Professional
Shared Help Desk Remote Consulting
Progent’s Shared Help Desk service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading shared professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Microsoft Exchange Server 2010 Upgrade Consultancy
Microsoft Exchange 2010 Migration Engineer
Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the value of Exchange Server 2010 for your business and can help you to plan and implement an efficient migration to Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 that will offer quick payback by increasing your workers' efficiency, cutting the cost of equipment and service, streamlining administration, and integrating your key communications technologies.
Network Administration Small Office
Small Business Service Provider
Progent's Microsoft and Cisco premier computer consultants offer expert help with a broad array of technologies and can provide that assistance by phone nationwide or onsite in select cities across the country and anywhere in California. Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft and UNIX/Linux technology. Progent also offers the help of Cisco CCIE network engineers for complex connectivity issues, as well as the the assistance of CISA-accredited security consultants to handle high-level security planning and troubleshooting. Progent has delivered remote network support to businesses in every state in the United States.
Skype for Business 2019 Services
Specialist Skype for Business and SQL Server
Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify management through integration with Windows AD. Lync can also reduce expenses by doing away with VoIP hardware and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications experts offer remote and onsite support services to help you to maintain and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade.
Support and Setup SharePoint Workspace 2010
SharePoint InfoPath Forms Services Computer Consultants
Progent's Microsoft engineers can provide cost-effective online technical support and programming services to help you to plan, implement, manage, and maintain Microsoft SharePoint 2010 installations that can feature web pages able to function as portals, extranets, document management applications, wikis, data warehouses, business analytics, enterprise search, workflows, and other utilities to support and improve information sharing. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar office productivity programs including Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from previous versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.
24-7 Exchange admin center Integration Services
Office 365 Exchange migration Computer Engineer
Microsoft supports seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.
Aironet Wave 2 Wi-Fi AP Engineer
Technical Consultant Aironet Wave 2 AP
Progent's Cisco CCIE-certified wireless network consultants can provide remote or on-premises configuration and troubleshooting services to assist you to plan, implement, update, tune, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless APs to accommodate your specific office layout, building structure, and anticipated network traffic.
Small Business 100 Access Point Online Troubleshooting
Small Business WAP131 Technical Support
Progent's Cisco-certified wireless integration experts can help you to deploy, manage, and debug Cisco Small Business 100/300/500 Wi-Fi APs.
Technology Consulting SQL Server 2012
SQL Server 2012 Monitoring Consultant
Progent can provide the expertise of Microsoft-certified consultants and experienced database application developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and certified security professionals to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install test systems at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and configure a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Top SQL Server 2017 and Windows Server 2012 R2 Integration
SQL Server 2017 Standard Help and Support
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any network model including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
Microsoft Remote Consulting Office 365 Gmail migration
IT Consultant Office 365 PST migration
Progent can help you to understand the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based resources.
Juniper Junos Network and Security Manager Information Technology Consulting
Juniper Junos Management Consultant
Progent's Juniper Networks-authorized network engineer can assist you to design and implement Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that include a combination of Juniper's OS platforms.
Colorado Networking Firms
Nationwide Support Online Troubleshooting
Progent’s Technical Response Center offers national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours phone support and online direct computer connection to isolate and resolve network problems quickly and affordably. The breadth of technical experience available from Progent's team of country-wide service engineers makes it possible to escalate even the toughest problems to competent experts as required. For critical issues, the TRC endeavors to answer your request for service in less than one hour.
802.11ax Engineer
Consulting Services Wave 2 WiFi migration
Progent’s Wireless Consulting Services offer a convenient, economical option for companies of all sizes to integrate, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Online Technical Support Double-Take Software Availability
Double-Take Backup Professional
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small businesses a range of cost-effective alternatives for backing up and recovering business-critical workloads such as Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information networks to create an advanced state of fault tolerance and disaster recovery readiness at an affordable price.
Consultant Services Microsoft Azure hybrid cloud solutions
Azure and iPhone integration Services
Progent's consultants can assist you with every stage of Azure cloud integration such as requirements analysis, prerequisites assessment, solution architecture, pre-production testing, implementation, automated administration, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so that your clients can securely access to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure-based resources.
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