Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Des Moines organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent offers support services that go from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Des Moines, Iowa organizations to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure required for an at-home workforce can be especially challenging if you have to manage a mix of personal equipment such as PCs and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online help for both legacy as well as modern technologies in virtual office solutions allows you to make efficient use of your available infrastructure and offers ready access to expertise for making necessary upgrades. Services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a safe connection for authenticated at-home employees to use IT resources situated at your corporate data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of devices such as Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a data center PC's desktop. This technology gives network managers substantial control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide expert online consulting for setting up home routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can create performance and security issues. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the company network. Line-of-business applications might require backup Internet connections in the event the primary connection breaks. Progent offers expertise for selecting ISPs, choosing sensible service bundles, and integrating redundant Internet connections. Refer to Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Extending the corporate phone system to include teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX products are used by small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations tune their current Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, visit CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and deliver on-demand integration and troubleshooting expertise.

Voice/Video Conferencing for Teleworkers
A broad selection of video conferencing products from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist you to maintain your current conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include IP voice and video calling, persistent threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Office 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist you to optimize your network architecture to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, providing a rich environment of applications that create a cohesive user experience for exchanging information across multiple sites and on a wide selection of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help your company to tune these flagship collaboration platforms to maximize the productivity of your at-home workers.

SharePoint Server Integration Experts for Remote WorkersSharePoint uses web entities to facilitate collaboration and knowledge delivery by offering policy-based delivery of data, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to build secure portals that permits remote workers to see and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. For details about Progent's SharePoint expertise, visit SharePoint integration and application development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to deployment expertise for Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoftís shared cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers can retrieve them securely via a web browser. Included with Office 365, OneDrive allows remote workers to jointly author files. Edits created offline are uploaded when you go back online. For information about Progent's expertise for OneDrive, visit Onedrive integration experts.

Cloud Integration for Telecommuters
Progent can provide affordable remote assistance for helping businesses to create, manage and repair integrated hybrid network architectures that incorporate physical data centers, telecommuters, branches, plus public cloud resources. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud access, identity, and security.

Azure Integration for At-Home WorkersAzure is a popular family of cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Azure includes over 100 cloud-based services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, refer to Azure expertise.

Office 365 Integration for At-Home WorkersOffice 365, now called Microsoft 365, is Microsoft's popular family of client productivity software and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for users ranging from individuals and small offices to large corporations. Progent can provide quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. To find out about Progent's expertise for Microsoft Office 365, see Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Office 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run smoothly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you through challenging IT roadblocks and can also provide comprehensive project management services to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Office 365 Exchange Online, visit Exchange Online integration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's top source of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can help your business to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's support services for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Integration for TeleworkersGoogle Cloud Platform is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT resources with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also help you to utilize GCP's management technology to control and track your Google Cloud environment. For details, see Google Cloud Platform integration support.

Help Desk Support for Telecommuters
A fast, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter details, and upload screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables you to augment your current Call Desk team by splitting responsibilities for Call Desk support services transparently between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your company to provide world-class technical support to your teleworkers, see Progent's Support Desk augmentation Services.

Security for Teleworkers
Teleworkers commonly run their personal computers and work in an unsecured environment. This increases their exposure to cyber attacks and demands careful deployment of firewalls, remote monitoring, and the creation of security policies that follow best practices. Progent's veteran team of certified data security professionals can assist your business to design, deploy and manage a modern security solution that safeguards sensitive information in IT networks that include an at-home workforce.

  • Firewalls allow you to create a network that can be safely accessed by local users and by an at-home workforce, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to configure and control different access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as cyber threats grow more sophisticated. Progent supports both new and older security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, go to firewall support services.
  • Remote Endpoint Security Monitoring makes it easy to watch over the various computers used by teleworkers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, watching all activity and utilizing advanced AI technology to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted endpoint from the network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain protected even when they are offline. To learn more about ProSight ASM, visit remote endpoint security monitoring for teleworkers.
  • Security Audits can evaluate the vulnerability of your network to all types of outside and internal security threats for a network that incorporates teleworkers. Progent can run online, automated cybersecurity inventory software for quickly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security assessment experts, which can be managed by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your company to audit your procedures and policies and assess your network architecture to allow you to design top-level security for your remote workers.

Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering vital information in order to prevent data loss and minimize recovery time and effort in case of storage system problems resulting from hardware issues, programming hiccups, user mistakes, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for an at-home workforce must cover multiple types of personally owned endpoint devices. Progent can provide quick online access to consultants familiar with a wide array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly envision scenarios that require a rapid changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to create, document and test a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a unified platform for safeguarding corporate information by controlling on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Remote endpoint computers can be personally owned or company owned. IT admins managing the endpoint devices of telecommuters can use Intune to provision and validate apps on devices, push updates and certificates, set up policies for accessing data and networks, set passwords, establish VPN connections, determine how telecommuters share data, establish threat defense, ensure compliance, and wipe corporate information from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to manage the devices of your teleworkers, go to Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a one-time purchase. Top features of Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Des Moines, Iowa company, call 1-800-993-9400 or go to Contact Progent.



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    Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, functions as the heart of Cisco's collaboration platform. Unified CM and Unified CM Express provide a borderless IP-PBX by integrating tightly with apps like Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly remote and onsite expertise to help organizations of all sizes to build and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add maximum productivity. Progent's consultants can assist with any facet of Unified CM support and debugging in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

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    Progent offers the support of certified engineers as well as experienced database application developers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and security consultants to help you to evaluate the potential advantages of SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.

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    Progent can help small and mid-size companies to plan, deploy and debug the network infrastructure needed to support at-home workers.

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    Progent has been providing SharePoint consulting services since the first product was released over a decade ago, and Progent has the scope of IT know-how to help organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your company; and select the right version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 deployment.

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    Microsoft Communications Server provides IM and presence in an extensible, enterprise-grade solution offering advanced security, seamless integration with other Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows cost savings and improved operational efficiencies, increased individual productivity, and better IP security. MS Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and on-premises configuration support and mediation help for your Office Communications Server 2007 deployment and can assist you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and carry out a smooth upgrade that will add significant strategic value to your information network

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    Progent's consultants can assist you with every stage of Microsoft Azure migration such as needs definition, readiness assessment, solution design, pre-production testing, implementation, centralized administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to set up and debug firewalls and VPN connections so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure-based resources.

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    Progent's Cisco-certified SIP integration consultants can help organizations of any size to design, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based IP PSTN trunks and offer affordable online or onsite support to assist you to migrate efficiently to an advanced communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP PSTN trunk.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    Even if your company has a minimal network support group and a limited IT budget, your information system can still have the same high reliability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network professionals, the latest network management products for proactive monitoring and alerts, and cost-effective service programs such as a help desk service to keep your vital network applications and hardware up and running.

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    Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts and information workers, lessening the difficulty of designing, integrating, administering, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and safer Active Directory implementation. Both versions also offer the long-term advantages of advanced remote network monitoring and management technology. These advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime.

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    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to each client. The practice of detailing and archiving service activity results in more effective service and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

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    Mozy Specialist

    Progent offers economical online support from IT engineers skilled in a broad array of utilities and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as laptops and handhelds. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist you to implement, enhance, or troubleshoot data backup solutions for a variety of environments such as on-premises, remote, cloud, or hybrid.

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    64-bit Upgrade Help and Support

    Progentís Microsoft-certified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit desktop processing, plan an affordable migration strategy that reduces business interruptions, and provide economical, professional remote support to assist you to install 64-bit desktop operating systems and application programs on your existing computers.

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    Progent's Microsoft certified experts offer three service programs to help mid-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help businesses sift through the various high-quality Help Desk software packages on the market and decide which products might be too costly, miss key features, or align badly with your company's corporate culture. Progent also offers short-term staffing for organizations who need to augment their in-house Help Desk staff for occasional tasks or to fill in for vacationing or indisposed personnel.

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    Progent's Microsoft consultants offer cost-effective remote support and development services to assist your business to design, implement, manage, and maintain SharePoint 2010 installations that can feature web sites able to function as portals, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular office productivity programs including Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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