Expanding your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Des Moines company to pick the right tools and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can help Des Moines, Iowa organizations to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote work environment can be especially challenging if you have to manage a mix of personal hardware such as desktop computers and notebooks, routers, and Wi-Fi APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's experience delivering online help for both outdated and modern IT products in remote office solutions enables you to make efficient use of your existing infrastructure and provides you with fast access to expertise for making essential upgrades. Services available from Progent to assist your company to implement a productive telecommuting infrastructure include:

  • VPN connectivity allows you to create a safe tunnel for authorized remote employees to use IT assets situated at your company datacenter or in the cloud. Progent's consultants can help your company to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a wide range of devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a data center computer's desktop. This provides IT managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers expert remote consulting for setting up home routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause throughput and cybersecurity problems. Progent can help you to mitigate these problems by delivering services like Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration assistance.
  • Internet access methods affect the performance and reliability of connections between at-home workers and the corporate data center. Mission-critical applications might require redundant Internet access in case the primary connection fails. Progent can provide guidance for identifying service providers, choosing sensible service bundles, and integrating high-availability Internet connections. See Internet access integration services.

IP Voice Solutions for Teleworkers
Expanding the corporate phone environment to include remote users is vital to maintaining a productive work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP environment that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their existing Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. CUCM manages other combined media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and provide as-needed integration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading technology companies enable virtual meetings, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many companies use a mix of products to accommodate their various partners and clients. Progent can help your organization to maintain your existing voice/video conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's consulting expertise for Webex and for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist you to tune your WAN infrastructure to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that deliver a consistent user interface for exchanging information across multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist businesses to configure these flagship collaboration platforms to maximize the productivity of your remote workers.

SharePoint Deployment Consultants for At-Home WorkersSharePoint utilizes web sites to allow collaboration and knowledge sharing by providing policy-driven delivery of data, business processes, and tools for looking through enterprise-wide information silos. SharePoint permits you to build secure web portals that enables remote workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint support services, see SharePoint integration and development expertise.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to integration consulting for Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers can retrieve them safely via a web browser. Included with Office and Microsoft 365, OneDrive allows home workers to co-edit documents. Revisions created offline are automatically uploaded when you go back online. To learn about Progent's expertise for OneDrive, go to Microsoft Onedrive integration experts.

Public Cloud Integration Services for At-Home Workers
Progent offers affordable online assistance for enabling businesses to create, maintain and repair integrated network architectures that incorporate physical data centers, telecommuters, branch offices, and public cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, authentication, and cybersecurity.

Azure Integration Services for Remote WorkersMicrosoft Azure is a leading family of cloud software and services that allows you to use infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure features over 100 cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you establish protected connections to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting services for Azure, refer to Microsoft Azure consulting services.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Microsoft apps and services are marketed in a variety of bundles intended for customers ranging from individuals and households to large corporations. Progent can provide quick and affordable remote access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional assistance to get you past challenging technical bottlenecks and also offer comprehensive project management services to ensure your telecommuters have convenient and safe access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for Remote WorkersAmazon AWS is a trailblazer in the public cloud arena and is the industry's top provider of cloud services. Progent offers quick and affordable online contact with cloud integration experts who can assist your organization to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture to make sure your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's expertise for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Integration for Remote WorkersGoogle Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical applications cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage solution with GCP Storage services, and streamline identity management for remote workers with GCP Cloud Identity services. Progent's experts can also assist your business to utilize GCP's management technology to administer and monitor your GCP environment. To learn, visit Google Cloud Platform (GCP) consulting support.

Help Desk Services for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive team of online IT support specialists combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their current tickets, enter details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service enables you to augment your current Support Desk organization by splitting delivery of Support Desk support services transparently between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support solution utilizing the number one PSA tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class IT support to your telecommuters, refer to Progent's Call Desk augmentation Services.

Security for Teleworkers
Work-from-Home staff members typically use their personal computers and often operate in a poorly secured physical area. This situation increases their vulnerability to cyber attacks and requires judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the development of policies built on best practices. Progent's veteran roster of IT security solutions consultants can help your business to design, deploy and manage a compliant cybersecurity solution that guards critical IT assets in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be securely utilized by local users and by an at-home workforce, mobile users, vendors, clients, and the public. Modern firewall appliances allow you to configure and manage different access rights to different classes of users and to expand your IT network and adjust your security as your company evolves and as cyber threats become more complex. Progent supports both current and legacy security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, refer to firewall support expertise.

Remote Security Monitoring and Management for TelecommutersRemote Endpoint Security Monitoring makes it easy to track the disparate devices used by teleworkers and either block or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the infected endpoint device from the network to contain the threat. Since the ProSight ASM agent is autonomous, endpoints remain protected even if they are not connected to the Internet. To learn more about ProSight ASM, refer to remote endpoint monitoring for at-home workers.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used for this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of outside and internal security threats for a network that incorporates an at-home workforce. Progent can run remote, automated security inventory software for quickly and affordably uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by data security experts with top certifications including CISM, CISSP, and GIAC, can help you to evaluate your operations and governance policies and review your WAN architecture to enable you to implement top-level security for your telecommuters.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to focus on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers saving and recovering critical data in order to avoid data loss and reduce restoration time and effort in the event of storage system problems resulting from equipment breakdowns, programming hiccups, human error, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must cover diverse types of personally owned endpoints. Progent offers fast remote help from consultants knowledgeable about a wide array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and features granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist your business to develop, document and test a DR/BC plan that includes the process of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified solution for safeguarding critical information by controlling on-premises, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Remote endpoint computers can be personally owned or company owned. Network administrators managing the endpoint devices of at-home workers can use Intune to provision and validate apps on devices, push updates and certificates, set up rules for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share data, set up threat protection, verify compliance, and wipe corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, go to Intune remote device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air provisioning of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Des Moines, Iowa organization, phone 1-800-993-9400 or refer to Contact Progent.