Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Des Moines company to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide services ranging from as-needed expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Des Moines, Iowa businesses to succeed with any facet of building a high-performing remote work environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for an at-home workforce can be especially complicated if you must manage a combination of personal hardware like PCs and notebooks, Internet routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both outdated and current IT products in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making essential upgrades. Services available from Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a secure tunnel for authorized at-home employees to access IT resources located at your company data center or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your at-home workers to utilize Cisco's AnyConnect client software to provide safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and interact with a data center PC's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, local wireless connectivity, and firewall services. Progent offers top-tier online consulting for deploying home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and guests, are frequently used by at-home employees to connect to their router for work. This can create performance and security problems. Progent can help you to resolve these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP setup help.
  • Internet connectivity solutions affect the performance and availability of connections between at-home workers and the company network. Line-of-business applications may demand redundant Internet access in case the primary connection breaks. Progent can provide guidance for identifying ISPs, selecting appropriate service offerings, and configuring redundant Internet connections. See Internet connectivity integration services.

VoIP Integration for Remote Workers
Expanding the business PBX system to accommodate teleworkers is vital to maintaining an effective at-home workforce. A broad range of cloud-centric VoIP products are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to plan or tune a telecommuter IP voice service that provides the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses optimize their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM manages additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist your company to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to work with these solutions and deliver on-demand integration and troubleshooting services.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading vendors support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and telecommuters. Many companies utilize multiple conferencing products to accommodate their different partners and clients. Progent can help your organization to manage your current voice/video conferencing environment and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist your business to tune your network architecture to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful environment of productivity apps that deliver a cohesive user interface for exchanging information across multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial publication and can help your company to tune these critical collaboration products to maximize the effectiveness of your at-home workforce.

SharePoint Server Configuration Experts for At-Home WorkersSharePoint uses web entities to enable collaboration and information sharing by providing policy-based access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create secure web portals that permits remote workers to view and update aggregated business intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, refer to SharePoint integration and application development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration consulting for Exchange.

Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them safely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to jointly author files. Revisions made offline are uploaded when you go back online. For information about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive configuration experts.

Public Cloud Integration for Telecommuters
Progent offers advanced online assistance for helping businesses to build, maintain and troubleshoot integrated hybrid network architectures that combine internal data centers, at-home workers, branches, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud connectivity, authentication, and security.

Azure Integration Services for TeleworkersMicrosoft Azure is a leading platform for cloud software and services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure offers more than 100 services services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting services for Azure, refer to Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services offered on a subscription basis. Office apps and cloud services are marketed in a variety of plans intended for users ranging from students and small offices to large corporations. Progent can provide fast and affordable remote access to consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve top business value. For details about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower spending for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange consultants are available for as-needed help to guide you through tough IT roadblocks and can also provide comprehensive project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud computing arena and is the world's top source of cloud-based services. Progent offers quick and affordable online contact with cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture so your employees have a productive computing environment whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Integration for TeleworkersGoogle Cloud (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to extend your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can assist your business to set up VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's management technology to administer and track your GCP ecosystem. For information, refer to Google Cloud Platform consulting expertise.

Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide changeover to a teleworker business model, which might be driven by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive network of remote technical support experts along with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their active trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to supplement your existing Support Desk staff by splitting responsibilities for Help Desk support services seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, go to Progent's Call Desk supplementation Services.

Security for Remote Workers
At-home staff members commonly use their personal devices and usually operate in a poorly secured physical area. This increases their vulnerability to cyber threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user training, and the creation of security policies based on leading practices. Progent's seasoned group of cybersecurity solutions consultants can assist you to design, implement and maintain a compliant cybersecurity solution that guards vital information resources in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network environment that can be safely accessed by local users and by teleworkers, mobile workers, suppliers, customers, and other stakeholders. Next-generation firewall appliances permit you to assign and control different permissions to different groups of users and to expand your IT network and modify your cybersecurity posture as your business evolves and as network attacks become more sophisticated. Progent supports both current and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support services, refer to firewall configuration and support services.

Remote Endpoint Monitoring and Management Services for TeleworkersOnline Endpoint Security Monitoring makes it easy to watch over the various computers utilized by teleworkers and either block or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, monitoring all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is spotted, ProSight ASM instantly isolates the infected endpoint device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, see remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Service Plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of external and internal security attacks for a network that includes at-home workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by data security experts with advanced certifications including CISA, ISSAP, and GIAC, can help your business to audit your operations and governance policies and assess your IT infrastructure to enable you to implement top-level protection for your teleworkers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your at-home environment and your internal and perimeter networks so you can expose, prioritize, fix, and verify cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can assist you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network so you can evaluate your current security profile. Progent can also assist you to harden your network security and can assist you to design and implement a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn more information about Progent's vulnerability analysis services powered by on NodeZero's pentest products, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to concentrate on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
The field of Data Protection covers backing up and restoring critical data so as to prevent data loss and minimize restoration time and effort in the event of storage problems due to equipment breakdowns, software glitches, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to design and manage in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for teleworkers must cover multiple types of user-owned endpoints. Progent can provide quick remote help from consultants knowledgeable about a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies commonly envision scenarios that require a temporary changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can help your company to produce, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized solution for protecting corporate data by managing onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to deploy and validate applications on devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, establish VPN connections, control how telecommuters share data, set up threat defense, ensure security compliance, and delete sensitive data from lost, stolen or deactivated devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, refer to Intune remote endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key features of Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud products. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Des Moines, Iowa company, phone 1-800-993-9400 or visit Contact Progent.