Des Moines At Home Workers Connectivity Consulting and Support
Solution Planning, Setup, Administration and Call Center Consulting Services
Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Des Moines company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Des Moines, Iowa companies to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Network Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support a remote workforce can be especially challenging if you have to accommodate a combination of personal hardware like desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware releases. Progent's background providing online help for both legacy and modern IT products in virtual office venues allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement essential updates. Services offered by Progent to help your company to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authorized at-home employees to use IT assets situated at your corporate data center or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to set up Cisco's AnyConnect software to provide secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a remote PC's desktop. This provides IT managers more control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert online consulting for setting up home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly utilized by telecommuters to connect to their router for work. This can cause performance and security issues. Progent can help you to mitigate these problems by delivering expertise that include Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point integration help.
- Internet connectivity methods impact the performance and availability of connections between telecommuters and the company network. Business-critical processes may demand backup Internet access in the event the primary connection breaks. Progent can provide expertise for identifying service providers, choosing appropriate bandwidth and data volume offerings, and setting up fault-tolerant Internet access. See Internet connectivity integration services.
IP Voice Solutions for At-Home Workers
Expanding the company phone system to accommodate remote users is vital to maintaining an effective at-home workforce. A broad range of cloud-centric digital PBX products are used by SMBs to server remote users. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP service that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications used across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, visit Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and provide on-demand integration and debugging services.
Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major vendors enable virtual meetings, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can assist you to maintain your current conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Office 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help you to optimize your network architecture to host them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a powerful environment of productivity apps that create a consistent user interface for sharing information throughout multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist your company to deploy these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint uses web sites to allow collaboration and knowledge delivery by providing policy-driven delivery of data, business processes, and utilities for searching through enterprise-wide business data. SharePoint enables you to create secure web portals that permits at-home workers to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint consulting expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, visit integration consulting for Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can share them securely via a browser. Included with Microsoft 365, OneDrive allows home employees to jointly author documents. Revisions made offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting services for OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration for Teleworkers
Progent offers advanced remote support for helping businesses to build, maintain and troubleshoot cohesive hybrid network models that combine physical data centers, telecommuters, branch offices, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular platform for public cloud services that enables you to utilize IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity applications and cloud services available on a subscription basis. Microsoft apps and cloud services are marketed in a selection of plans intended for users ranging from students and small offices to large enterprises. Progent can provide quick and affordable remote contact with consultants knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription plans available for Office 365 and configure 365 apps for your at-home workers to achieve maximum business value. For information about Progent's expertise for Microsoft Office 365, visit Microsoft 365 consulting expertise.
Office 365 Exchange Online is one of the most popular cloud-based applications in the Office 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, allowing you to create hybrid networks. Progent's Exchange experts are available for occasional assistance to get you past challenging IT roadblocks and also offer end-to-end project management services to make sure your remote workers have easy and secure access to your Exchange Online environment. For information Progent's expertise for Exchange Online, go to Office 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud arena and is the industry's leading provider of cloud-based services. Progent offers rapid and economical online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network architecture to make sure your employees have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist you to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline identity management for teleworkers with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management technology to control and track your GCP ecosystem. For information, visit Google Cloud Platform (GCP) integration support.
Help Desk Services for Remote Workers
An emergency, enterprise-wide switchover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, enter details, and append screenshots and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service allows your business to supplement your current Help Desk Call Center team by splitting delivery of Help Desk services seamlessly between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class desktop support to your from-home workers, visit Progent's Help Desk Call Center augmentation Services.
Security and Compliance for Remote Workers
Teleworkers often use their own computers and work in an unsecured space. This worsens their exposure to cyber threats and requires judicious use of firewalls, remote endpoint monitoring, and the enforcement of security policies based on leading practices. Progent's seasoned team of certified data security experts can assist your organization to plan, implement and manage a compliant cybersecurity solution that safeguards critical data in IT networks that include an at-home workforce.
- Firewalls allow you to create a network environment that can be safely utilized by local users and by telecommuters, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices allow you to assign and control different access rights to different groups of users and to expand your network and adjust your security profile as your business evolves and as network attacks become more sophisticated. Progent works with both current and legacy firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support services, go to firewall configuration and support services.
- Online Endpoint Security Monitoring makes it possible to track the various devices utilized by an at-home workforce and either reject or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint, monitoring all activity and using state-of-the-art behavioral threat analysis to identify zero-day attacks before they can spread. When an attack is discovered, ProSight ASM immediately disconnects the targeted device from the network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even if they are disconnected from the Internet. For more information about ProSight ASM, go to remote endpoint security monitoring for telecommuters.
- Security Audits can assess the exposure of your information system to all types of outside and local security threats for a network that incorporates an at-home workforce. Progent can run remote, automated security inventory software for quickly and affordably detecting a wide variety of security gaps that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with top credentials including CISM, ISSAP, and GIAC, can help your business to audit your workflows and governance policies and review your WAN architecture to enable you to implement the highest level of security for your telecommuters.
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and restoring critical data so as to avoid data loss and minimize recovery time and effort in the event of storage system failures resulting from equipment breakdowns, software hiccups, user error, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for remote workers must cover diverse types of user-owned endpoints. Progent offers fast online access to consultants familiar with a wide range of platforms for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies typically anticipate circumstances that require a temporary switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help your company to produce, document and test a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified solution for safeguarding critical information by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Managed endpoint devices can be personally owned or company owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to provision and authenticate apps on devices, push updates and certificates, configure policies for permission to access information and networks, set passwords, create VPN connections, determine how telecommuters share data, set up threat defense, ensure security compliance, and delete sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS computers. To find out about Intune and to find out how Progent can assist your company to use this platform to manage the devices of your telecommuters, go to Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include fast remote deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft apps and cloud services. To learn about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Des Moines, Iowa company, call
An index of content::
24-Hour Wireless Integration Case Studies
Case Studies Wireless Integration
Progent provided a wireless integration environment that enabled a school to increase productivity and eliminate the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting separate sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution provided better performance and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided immunity to local interference.
Email Virus Signature Consultant
Consultancy ProSight Email Data Loss Protection
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
CISSP-ISSAP Security Architecture Professional
Consultant CISSP-ISSAP Security Architecture
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of rigorous testing and extensive experience with network security design. ISSAP security experts possess comprehensive knowledge of access control systems and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-premier security experts can assist your company with all aspects of secure network architecture.
Online Office 365 Word Training Remote Troubleshooting
Live Online Office Word Trainer
Progent offers customized remote instruction for an array of desktop applications and operating systems including Office and Office 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the benefits of traditional physical classroom instruction, such as instant interaction between clients and teachers, but eliminates the expenses of travel and the challenge of trying to accommodate the availability of many workers. Available to single students or classes of all sizes, Progent's virtual instruction permits the instructor to run the seminar from an online facility while the students can be dispersed throughout an office or all over the the U.S. Live online learning deploys proven teaching mechanisms like broadcast white boards, real-time questions, and shared applications. Classes can be short and targeted to specific subjects or extended in duration and wider in scope.
Colocation Information Technology Consulting
Data Center Network Consulting
Progent’s data center support services are designed for companies with hardware housed at IDCs or data center collocation hosting sites and in need of on-demand on-premises help at the collocation site plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a full array of data center and data center and colocation consulting services such as network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and communications infrastructure, development and deployment of high availability configurations, defining and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage cluster configurations.
Engineers Windows Server 2012 R2 Active Directory
Network Engineer Windows Server 2012 R2 Live Migration
Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support, team, create an enterprise-wide security plan, automate network administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Computer Consulting Microsoft SQL Server
SQL Server Business Intelligence Remote Technical Support
Progent’s Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid creation of enterprise-class business programs that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, maintenance and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.
Dynamics GP Management Reporter Engineers
Top Rated Dynamics GP Enterprise Reporting Engineer
Microsoft Dynamics GP/Great Plains software offers analysis and reporting features that let you monitor all business processes, revenues and expenses, and market trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you create reports that let you analyze your business more completely, converting raw data into useful business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer custom line-of-business application development and eCommerce applications that work transparently with Dynamics GP/Great Plains.
Midsized Company Systems Support
Microsoft, Cisco and Security Certified Experts Small Medium Business Service
Progent provides IT support for mid-size companies with 100 to 250 network clients. The mid-size company or office has typically been an underserved part of the market for network support expertise. The cost structures and support access practices of major third-party support organizations make them excessively expensive for the typical small company or small medium business (SMB), which commonly has a minimal IT budget with which to support an information network whose advanced technology and capability are frequently comparable to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online support, virtual office infrastructure and 24x7 server monitoring, dramatically reduces the IT support expenses of an SMB while offering the small company with enterprise-level support from certified, IT experts with background in a broad range of midsized business technologies. If your medium size company or small business is looking for the quality of network help needed by a mid-size organization without budgeting enterprise costs, call Progent.
VMware NSX Private Cloud Consultant Services
VMware VCDX Specialist
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly recover the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
Integration Support Remote Monitoring and Reporting
Expert Microsoft Certified System Center MOM Consultant
Small to mid-sized businesses can now get all the benefits of Microsoft Operations Manager and also have quick access to Progent’s Microsoft certified IT consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can choose a simple co-sourcing package built around Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to provide small and midsize company networks world-class availability, protection and productivity.
NetApp MetroCluster Design Consult
NetApp MetroCluster Consulting
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) away from one another. Progent's roster of veteran IT consultants can help you to plan, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your DR solution to verify compliance with information assurance standards and regulatory requirements.
Sun Solaris Remote Consult
Linux Remote Professional
Progent provides national remote technical support and troubleshooting services for businesses that operate Sun Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft technology. Online IT help provides maximum leverage for your IT dollar by extending user productivity and limiting the time billed for computer repair services. Sophisticated remote support tools and skilled service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and money by traveling to your location. In most of situations your network issues can be remediated over the phone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP premier security professionals to assist you with the most difficult network problems.
Exchange 2016 Migration Remote Technical Support
Microsoft Exchange Server 2016 Migration Planning Technology Consulting
Progent can assist you in all phases of your upgrade to Exchange 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Computer Consultants Remote Workers Cloud Integration
Remote Employees Cloud Integration Professional
Progent can help small and mid-size businesses to set up their at-home workforce with reliable integration with public cloud services.
CISA Certified Security Audit Professionals
CISA Certified Cybersecurity Audit Services
The CISA accreditation is a recognized qualification that indicates expertise in information system security auditing. Certified by ANSI, the CISA accreditation requires that candidates pass a comprehensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional able to help businesses in the areas of information systems audit services, information technology governance, network assets and infrastructure lifecycle, information technology service delivery, protection of information assets, and business continuity planning.
Remote Support Office 365 Exchange Online and on-premises Exchange
Online Technical Support Exchange Online Archiving
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and on-premises Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.
Cisco Jabber Specialist
IT Services CUE
Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the heart of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants offer effective and budget-friendly remote and on-premises expertise to assist businesses of any size to build and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting services that add optimum productivity. Progent's consultants can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server failover systems for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
Network Testing Lab Consulting Services
Largest VLAN Test Lab Professional
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating cost-effective migration methodologies, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and building training systems for new products and technologies. For Progent clients without sufficient internal resources to assemble proper pilot systems, the lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.
Microsoft SQL Server Software Consulting
Microsoft SQL Server Network Specialists
SQL Server 2005 delivers powerful, standardized tools to computer experts and information workers, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Upgrading Exchange 2003 Server
Microsoft Exchange 2003 Upgrade Online Troubleshooting
Progent's certified engineers offer computer help and IT consulting expertise for Exchange Server 2003, Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, management, and support expertise for Microsoft Exchange Server include system design, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
SCCM 2007 Upgrade Information Technology Consulting
MCSE Expert Certified SCCM 2007 Patch Management Computer Consultant
Progent's Microsoft-certified consultants can assist your business to maintain System Center 2007 Configuration Manager to streamline administration, enhance security, and increase worker output by making sure that critical applications stay up to date, tracking product licenses, and monitoring usage profiles so you can make informed purchasing decisions. Once you are set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Offsite Managed Backup and Recovery Services Professional
Onsite Technical Support Offsite Managed Data Backup/Recovery Services
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data.
Open Now ProSight Virtual Hosting Professional
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in an environment that delivers the maximum degree of availability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization architectures that enable small companies with multi- platform environments to save dramatically on the costs of capital equipment, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Network Design and Configuration Microsoft Office XP
Microsoft Networking Consultant
To deliver cost-effective IT services for small companies, Progent has developed comprehensive IT outsourcing plans that give small businesses fast access to technical expertise without requiring you to recruit, educate, and manage an expensive in-house computer support team. Progent’s IT outsourcing services offer you an affordable way for creating a secure and robust system for your important Windows business productivity applications including Office XP and Office 2003.
Fortinet NGFW Firewalls Engineer
Fortinet 200 Series Firewalls Integration Support
Fortinet FortiGate next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet FortiGate security appliances to safeguard all your IT assets at the network perimeter, within the data center, at branches, and at the cloud edge.
Remote Access On-site Technical Support
Cisco VPN Network Consultants
Cisco's security and offsite access technology for small to mid-size companies offer a complete array of easy-to-administer protection products to let you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco CCIE and CCNP qualifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business objectives.
After Hours Dynamics GP/Great Plains On-site Support
Dynamics GP Accounting Online Consulting
Progent’s Microsoft certified experts provide a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP family, provides an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented design you are able to license only the capability you currently require, with the option to add clients and increase functionality in the future. Progent’s Microsoft Dynamics GP/Great Plains Software support engineers can help you install, customize and administer Dynamics GP/Great Plains 2010 as well as earlier editions of Dynamics GP.
Top Ranked Private Cloud Integration Consultants
24/7 Private Cloud Virtual Datacenter Hosting Consulting Services
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are based on mature virtualization architectures that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor flexibility.
Work at Home Infrastructure Engineer
Top Remote Workers Infrastructure Configuration
Progent can assist small and mid-size businesses to design, configure and debug the infrastructure required for offsite workers.
Emergency SQL Server Capacity Planning Engineer
Microsoft SQL Consulting Services
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT professionals and network users, lessening the complexity of designing, integrating, administering, and using company information and database programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Microsoft SBS 2008 Professionals
Microsoft Small Business Server Consultancy
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the foundation for a feature-rich but manageable information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network consultant with hands-on expertise and extensive knowledge in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, managing, and troubleshooting IT environments powered by the Microsoft SBS line of servers and applications.
Aironet 1700 Access Point Online Help
Remote Troubleshooting WAP
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to configure, manage, and debug Cisco wireless devices including Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Project Pilots Consultant
Project Requirements Definition Consulting Services
For enterprise project management support, Progent offers access to veteran information technology experts with decades of background in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise customers follow leading practices to ensure that major projects are successfully completed on schedule and on budget.
XenApp Computer Consulting
Virtual Applications Hub Remote Support Services
Progent's Citrix-certified experts can help your business to design, install, administer, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and support an off-site datacenter that offers high uptime, advanced protection, and rapid disaster recovery.
Flex Series Wireless Controller Specialist
8540 wireless controller Network Consulting
Progent's certified Wi-Fi consultants can help your organization to evaluate the advantages of using Cisco Wi-Fi controllers to manage wireless networks of any scale. Progent can assist you to support and debug your existing Wi-Fi network or help you plan and carry out a smooth transition from legacy wireless controllers to modern models.
Exchange Server 2010 Migration Professional
Consult Microsoft Exchange Server 2010 Migration
Progent offers comprehensive support for each step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management services, site analysis, project design and documentation, cost estimates of all new software licenses and equipment needed, recommended vendor sourcing, pilot testing at client location or at Progent's testing facility, managing transitional coexistence of Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for client's support group and end users.
Remote Support PowerPivot for SharePoint
Technical Support PowerPivot for SharePoint
Progent can provide the expertise of Microsoft-certified engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and data security professionals to help your business to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define an efficient and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
System Center 2016 and Exchange Integration Network Consulting
System Center 2016 and Intune Support Services
Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network service packages, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small company information systems enterprise-class availability, protection, and performance.
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