Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that represents an extinction-level danger for organizations poorly prepared for an attack. Multiple generations of crypto-ransomware like the CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been around for a long time and continue to cause havoc. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with additional unnamed malware, not only do encryption of on-line data but also infect many configured system protection. Files synched to cloud environments can also be encrypted. In a vulnerable data protection solution, it can render automated restore operations impossible and effectively sets the entire system back to zero.

Restoring services and information following a ransomware event becomes a sprint against time as the victim fights to contain the damage and eradicate the crypto-ransomware and to restore enterprise-critical activity. Since ransomware takes time to replicate, attacks are frequently launched at night, when attacks in many cases take more time to discover. This multiplies the difficulty of rapidly marshalling and orchestrating an experienced response team.

Progent has an assortment of support services for securing Des Moines enterprises from ransomware events. These include team training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus installation of next-generation security gateways with artificial intelligence technology to automatically identify and extinguish zero-day cyber attacks. Progent in addition provides the assistance of seasoned ransomware recovery professionals with the talent and perseverance to re-deploy a breached system as quickly as possible.

Progent's Ransomware Recovery Services
After a crypto-ransomware event, sending the ransom demands in cryptocurrency does not guarantee that cyber criminals will return the codes to decrypt all your data. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to re-install the key parts of your Information Technology environment. Without access to full information backups, this calls for a broad complement of IT skills, well-coordinated project management, and the willingness to work 24x7 until the recovery project is complete.

For two decades, Progent has made available expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained high-level industry certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial management and ERP application software. This breadth of experience provides Progent the skills to quickly determine critical systems and integrate the remaining parts of your Information Technology system after a crypto-ransomware event and rebuild them into an operational network.

Progent's ransomware group utilizes best of breed project management applications to orchestrate the sophisticated recovery process. Progent understands the urgency of working swiftly and together with a customerís management and Information Technology resources to assign priority to tasks and to get critical systems back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Attack Restoration
A small business sought out Progent after their organization was brought down by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state hackers, possibly adopting strategies leaked from the U.S. NSA organization. Ryuk seeks specific organizations with limited room for operational disruption and is one of the most profitable versions of ransomware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business located in Chicago with about 500 staff members. The Ryuk attack had disabled all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the beginning of the attack and were destroyed. The client was pursuing financing for paying the ransom (more than $200K) and praying for good luck, but in the end brought in Progent.


"I cannot speak enough about the expertise Progent provided us during the most critical period of (our) businesses life. We had little choice but to pay the cyber criminals if it wasnít for the confidence the Progent team gave us. The fact that you were able to get our e-mail system and production applications back into operation sooner than 1 week was incredible. Every single expert I spoke to or e-mailed at Progent was urgently focused on getting us back online and was working day and night on our behalf."

Progent worked together with the client to quickly identify and assign priority to the key elements that had to be restored in order to continue business operations:

  • Microsoft Active Directory
  • Email
  • Accounting/MRP
To get going, Progent followed ransomware penetration response best practices by isolating and performing virus removal steps. Progent then began the steps of rebuilding Microsoft AD, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without Windows AD, and the customerís financials and MRP software used Microsoft SQL Server, which requires Windows AD for security authorization to the databases.

Within two days, Progent was able to recover Active Directory services to its pre-attack state. Progent then performed setup and storage recovery of needed applications. All Microsoft Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to find intact OST files (Outlook Off-Line Data Files) on staff PCs to recover email information. A not too old offline backup of the businesses accounting software made it possible to recover these vital services back on-line. Although significant work was left to recover completely from the Ryuk damage, the most important services were returned to operations quickly:


"For the most part, the production manufacturing operation was never shut down and we did not miss any customer deliverables."

Over the following month important milestones in the recovery process were accomplished through close cooperation between Progent engineers and the client:

  • Self-hosted web sites were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were 100% operational.
  • A new Palo Alto 850 security appliance was set up.
  • 90% of the user workstations were fully operational.

"So much of what happened in the initial days is mostly a haze for me, but I will not soon forget the commitment all of you put in to give us our business back. I have entrusted Progent for at least 10 years, maybe more, and each time Progent has come through and delivered. This situation was the most impressive ever."

Conclusion
A likely business-ending catastrophe was evaded due to top-tier professionals, a wide spectrum of subject matter expertise, and tight teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here would have been shut down with current security solutions and best practices, user and IT administrator education, and well designed security procedures for information backup and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incident, remember that Progent's roster of professionals has substantial experience in ransomware virus blocking, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), Iím grateful for making it so I could get some sleep after we got past the initial push. Everyone did an impressive effort, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues.

  • Small Business Server 2008 Online Support SBS Remote Consulting
  • Des Moines Crypto-Ransomware Repair Des Moines, United States
  • Small Business WAP121 Consulting Services Small Business WAP100 AP Online Help
  • Solaris-Windows Migration Upgrade Help Solaris
  • Des Moines Snatch Crypto-Ransomware Rollback Des Moines, IA
  • SonicWall Firewall Network Consultants SonicWall TZ300 Firewall Security Tech Services
  • Specialist Managed IT Services ProSight Managed IT Services for Small Businesses Specialists
  • Spora ransomware settlement negotiation Consultant Netwalker ransomware settlement negotiation Professional
  • Staffing for Network Support Organizations Des Moines, U.S.A. Temporary IT Staffing for Network Support Groups Polk County Iowa
  • Support and Help ASA Firewalls Support Cisco firewall IPS

  • Technology Consulting Microsoft Exchange
    Exchange 2003 Upgrade Online Help

    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network downtime, reduces long-term service requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business goals.

  • Technical Support SharePoint 2010 Des Moines, Polk County Microsoft SharePoint Server 2007 Network Consultants Polk County Iowa
  • Teleworkers Des Moines Consulting Experts - Cloud Systems Consulting and Support Services Des Moines Work from Home Employees Des Moines Consulting Experts - Cloud Integration Technology Consulting Services Des Moines International Airport DSM
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  • Top Quality Comprehensive Event Management Online Support Microsoft Certified System Center MOM Engineers
  • Top Ranked Consulting Services Cisco CDP Cisco Continuous Data Protection Professionals
  • Top Ranked Dynamics GP Customization Specialist Microsoft Dynamics Development
  • Top VLAN Test Lab Engineer network evaluation Lab Engineers

  • Amazon EC2 migration Programming Firms
    Integration Amazon EC2 integration

    Progent offers affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you create cloud-centric or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent offers as-needed consulting to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on time and within budget.

  • Top Windows and Solaris Computer Consultant Solaris with Windows Professionals
  • UNIX Consulting Services Security Evaluation Solaris
  • UNIX, Windows Engineers UNIX with Windows On-site Technical Support

  • Award Winning Herakles/QTS Test Lab Services
    application Testing Lab Consulting Services

    The Progent Test and Training Lab at the QTS Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new products and technologies. For Progent customers without adequate internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical network projects on schedule.

  • Urgent At Home Workforce Consulting near Des Moines - Collaboration Technology Consulting Experts Remote Remote Workers Des Moines Guidance - Collaboration Solutions Guidance Des Moines, Polk County

  • Open Now Virtual Service Desk Remote Support
    Virtual Helpdesk Technical Support

    Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Support services are offered at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

  • VMM Database Computer Consulting High Availability Support Outsourcing
  • VMware VCDX Engineer VMware SRM and NSX Disaster Recovery Professional
  • Value Pricing Software Consulting Firm Design Consultant Price

  • Top Ranked SMS 2003 Upgrade Remote Support
    SMS Server Upgrade Professional

    Progentís Microsoft-certified consultants offer small and medium size businesses enterprise-grade consulting support for SMS Server and Configuration Manager 2007, Microsoft's solutions for change and configuration management. System Center Configuration Manager is Microsoft's new title for the change management solution previously known as Systems Management Server. System Center Configuration Manager 2007 offers a range of enhancements to Systems Management Server such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified consulting professionals can show you how to use SMS or System Center Configuration Manager economically for streamlined operating system and application software installation, security patch administration, application metering, and licensing compliance. Progent's consultants can also assist your company to migrate smoothly from Microsoft Systems Management Server to Configuration Manager 2007.

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  • Windows 10 OneDrive Remote Consulting Microsoft Windows 10 Evaluation Consulting
  • Des Moines Egregor Crypto-Ransomware Removal Des Moines Iowa, United States
  • Windows 7 Help Desk Remote Technical Support Remote Troubleshooting Windows 7 Help Desk
  • Windows 7 Upgrade Computer Engineer Microsoft Windows 7 Migration Outsourcing
  • Windows Server 2012R2 upgrade Engineers Windows Server 2012R2 Multitenancy Technology Consulting
  • Windows Server 2016 Hybrid Integration Technical Support Services After Hours Windows Server 2016 Multi-domain clusters Support and Integration
  • Windows SharePoint Services Computer Consultants Biggest Microsoft SharePoint Server Online Troubleshooting

  • Dynamics GP BizTalk Adapter Professionals
    Network Consultant Dynamics GP Custom Software

    Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting consultants can show you how to create reports that allow you to track your business more thoroughly, transforming raw information into useful understanding of your business.

  • Wireless Access Point Setup and Support Wi-Fi IP phone integration On-site Technical Support

  • Biggest Nexus Switch OTV Support and Help
    Nexus NX-OS Onsite Technical Support

    Nexus switches are intended to deliver the throughput, scale, uptime, cloud readiness, density, security and ease of management needed to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and onsite consulting expertise to help you to design an efficient switch architecture, build pilot systems to confirm your network design, install and configure Nexus switches, create and implement appropriate policies, run security vulnerability tests, configure advanced monitoring and alert systems, fully utilize network resources through virtualization, analyze and repair switching and routing problems, maximize performance, perform capacity planning, and set up the powerful fault-tolerant features incorporated into Cisco's Nexus switches. Progent can also assist you to upgrade efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus platforms.

  • macOS Phone-based Specialist macOS Remote Consultant Services
  • wireless IP phone integration Consulting Wi-Fi VoIP phone integration Support

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