Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that represents an extinction-level threat for businesses unprepared for an attack. Versions of crypto-ransomware like the CrySIS, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and continue to inflict havoc. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus daily unnamed viruses, not only do encryption of online information but also infect most configured system restores and backups. Files synchronized to the cloud can also be corrupted. In a poorly designed system, this can render any recovery impossible and effectively knocks the datacenter back to zero.

Retrieving services and information after a crypto-ransomware intrusion becomes a race against the clock as the victim struggles to contain and remove the crypto-ransomware and to resume business-critical activity. Due to the fact that ransomware requires time to replicate, assaults are usually sprung during weekends and nights, when attacks tend to take longer to uncover. This compounds the difficulty of promptly assembling and organizing a knowledgeable response team.

Progent provides a variety of support services for securing Des Moines organizations from ransomware attacks. Among these are user training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security solutions with machine learning technology to rapidly detect and suppress day-zero threats. Progent in addition can provide the services of seasoned ransomware recovery consultants with the skills and perseverance to reconstruct a compromised network as soon as possible.

Progent's Ransomware Recovery Support Services
After a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the codes to decipher any of your data. Kaspersky determined that seventeen percent of ransomware victims never restored their data even after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The other path is to re-install the key components of your Information Technology environment. Absent access to essential information backups, this requires a broad complement of IT skills, top notch team management, and the willingness to work 24x7 until the recovery project is finished.

For twenty years, Progent has provided professional Information Technology services for companies across the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP application software. This breadth of expertise gives Progent the ability to quickly ascertain important systems and consolidate the surviving components of your network environment following a ransomware event and rebuild them into a functioning system.

Progent's recovery team of experts deploys best of breed project management systems to orchestrate the complex restoration process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and IT team members to assign priority to tasks and to put key services back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Attack Recovery
A client contacted Progent after their company was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been developed by North Korean state cybercriminals, possibly adopting technology exposed from Americaís National Security Agency. Ryuk targets specific companies with little or no ability to sustain operational disruption and is one of the most profitable iterations of ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer located in Chicago with about 500 staff members. The Ryuk event had frozen all company operations and manufacturing processes. The majority of the client's information backups had been online at the beginning of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom demand (exceeding $200K) and praying for good luck, but ultimately made the decision to use Progent.

"I cannot tell you enough in regards to the help Progent gave us during the most fearful period of (our) businesses existence. We had little choice but to pay the Hackers if it wasnít for the confidence the Progent experts gave us. The fact that you were able to get our messaging and critical servers back on-line faster than five days was amazing. Every single expert I got help from or communicated with at Progent was urgently focused on getting us restored and was working day and night on our behalf."

Progent worked with the customer to rapidly get our arms around and assign priority to the essential areas that needed to be recovered to make it possible to continue business operations:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Financials/MRP
To start, Progent followed Anti-virus event response best practices by stopping the spread and performing virus removal steps. Progent then initiated the task of rebuilding Microsoft Active Directory, the core of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server messaging will not work without Active Directory, and the customerís financials and MRP applications leveraged Microsoft SQL, which requires Windows AD for security authorization to the information.

In less than two days, Progent was able to recover Active Directory services to its pre-penetration state. Progent then performed rebuilding and storage recovery of critical servers. All Exchange Server schema and attributes were usable, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on team desktop computers and laptops to recover mail information. A recent off-line backup of the client's accounting systems made it possible to restore these essential services back online for users. Although a lot of work remained to recover totally from the Ryuk damage, critical systems were restored rapidly:

"For the most part, the production manufacturing operation never missed a beat and we produced all customer deliverables."

During the following couple of weeks important milestones in the recovery process were achieved through close cooperation between Progent engineers and the client:

  • Self-hosted web sites were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were fully operational.
  • A new Palo Alto 850 security appliance was installed.
  • Most of the user desktops were operational.

"A lot of what happened in the initial days is mostly a fog for me, but I will not soon forget the countless hours all of your team put in to give us our business back. Iíve utilized Progent for the past ten years, possibly more, and every time Progent has impressed me and delivered as promised. This situation was a life saver."

A probable business-ending catastrophe was dodged due to hard-working experts, a broad spectrum of subject matter expertise, and tight collaboration. Although in retrospect the ransomware attack detailed here could have been shut down with current cyber security solutions and ISO/IEC 27001 best practices, user and IT administrator training, and well designed security procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware incursion, remember that Progent's team of experts has proven experience in ransomware virus blocking, cleanup, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), Iím grateful for allowing me to get some sleep after we got over the initial fire. Everyone did an amazing effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Des Moines
For ransomware system recovery expertise in the Des Moines metro area, call Progent at 800-462-8800 or go to Contact Progent.

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