Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that represents an extinction-level threat for businesses of all sizes poorly prepared for an attack. Versions of ransomware like the Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and continue to inflict destruction. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus frequent as yet unnamed viruses, not only encrypt on-line critical data but also infiltrate any accessible system protection mechanisms. Files synched to cloud environments can also be ransomed. In a poorly designed system, this can make automatic recovery useless and basically knocks the network back to square one.

Retrieving programs and information after a ransomware outage becomes a race against the clock as the victim tries its best to contain and eradicate the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware needs time to move laterally, assaults are often launched on weekends and holidays, when successful attacks in many cases take longer to identify. This compounds the difficulty of promptly marshalling and orchestrating an experienced mitigation team.

Progent makes available a variety of solutions for securing Des Moines organizations from ransomware events. Among these are staff education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of modern security gateways with machine learning technology to rapidly discover and quarantine day-zero cyber threats. Progent in addition can provide the services of veteran ransomware recovery engineers with the track record and commitment to re-deploy a compromised system as urgently as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a crypto-ransomware event, paying the ransom in cryptocurrency does not ensure that distant criminals will return the needed keys to unencrypt any of your files. Kaspersky Labs estimated that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The other path is to piece back together the mission-critical elements of your Information Technology environment. Without access to full information backups, this requires a broad range of skill sets, professional project management, and the ability to work 24x7 until the recovery project is over.

For two decades, Progent has provided certified expert IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded top industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience in accounting and ERP applications. This breadth of experience affords Progent the ability to quickly ascertain necessary systems and organize the surviving components of your computer network environment following a ransomware attack and configure them into a functioning system.

Progent's security group uses top notch project management systems to coordinate the complicated restoration process. Progent appreciates the importance of working rapidly and in concert with a client's management and IT resources to assign priority to tasks and to get critical systems back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Intrusion Restoration
A small business engaged Progent after their network system was attacked by the Ryuk ransomware virus. Ryuk is believed to have been deployed by Northern Korean state criminal gangs, suspected of adopting strategies leaked from the U.S. National Security Agency. Ryuk attacks specific companies with little or no ability to sustain disruption and is among the most lucrative iterations of ransomware viruses. Headline targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business located in the Chicago metro area with around 500 employees. The Ryuk attack had disabled all company operations and manufacturing capabilities. Most of the client's data protection had been on-line at the start of the intrusion and were eventually encrypted. The client was pursuing financing for paying the ransom (exceeding $200,000) and wishfully thinking for the best, but in the end utilized Progent.

"I canít tell you enough about the expertise Progent gave us during the most stressful time of (our) companyís existence. We would have paid the cyber criminals behind the attack except for the confidence the Progent experts provided us. The fact that you could get our e-mail system and important applications back into operation faster than one week was earth shattering. Each expert I spoke to or communicated with at Progent was urgently focused on getting our company operational and was working at all hours on our behalf."

Progent worked together with the customer to rapidly determine and assign priority to the key systems that needed to be addressed to make it possible to resume business functions:

  • Windows Active Directory
  • Electronic Messaging
  • MRP System
To start, Progent adhered to ransomware incident response best practices by stopping lateral movement and performing virus removal steps. Progent then began the work of restoring Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange email will not function without Windows AD, and the customerís financials and MRP applications leveraged Microsoft SQL Server, which needs Active Directory services for access to the data.

In less than two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then assisted with reinstallations and hard drive recovery of the most important applications. All Exchange Server schema and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to find local OST files (Microsoft Outlook Off-Line Data Files) on team desktop computers and laptops to recover mail data. A recent offline backup of the customerís accounting/ERP systems made them able to recover these required services back available to users. Although a large amount of work still had to be done to recover totally from the Ryuk attack, core systems were recovered quickly:

"For the most part, the production manufacturing operation was never shut down and we produced all customer deliverables."

During the next couple of weeks important milestones in the recovery process were made in tight cooperation between Progent consultants and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory Control modules were 100 percent recovered.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the desktops and laptops were operational.

"So much of what was accomplished in the early hours is nearly entirely a fog for me, but my management will not forget the dedication all of your team accomplished to give us our company back. Iíve entrusted Progent for the past ten years, maybe more, and every time I needed help Progent has come through and delivered as promised. This situation was no exception but maybe more Herculean."

A probable business-killing disaster was dodged with dedicated professionals, a wide array of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware attack described here would have been shut down with up-to-date security systems and recognized best practices, user and IT administrator education, and appropriate security procedures for information protection and proper patching controls, the fact is that government-sponsored hackers from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has extensive experience in crypto-ransomware virus blocking, removal, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), Iím grateful for making it so I could get rested after we made it past the most critical parts. All of you did an incredible job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and offers a centrally administered Internet gateway that delivers a one-server platform for an array of security functions including an multi-layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting features, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft consultants can assist you to plan and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; install Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    System Center Configuration Manager 2016 automates software provisioning and updating, simplifies compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health reporting, enables secure end-user self service, and delivers a single control mechanism for managing multi-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help your organization with any facet of planning, implementing, using and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.

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    Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop technical support are designed specifically for small organizations who need fast access to a Help Desk Service Center with expert telephone support and effective escalation options but who have to operate within a modest network support budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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    Progent's Microsoft-certified Intune consultants can help your organization to assess the business case for adopting Intune for configuring and managing your portable computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can assist you to define security and compliance policies, set up test environments to confirm the benefits of Microsoft Intune for your environment, install Intune throughout your enterprise, integrate Intune with SCCM for unified change management, and troubleshoot your Intune solution.

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    Progentís Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid creation of advanced business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing expertise, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco SRST solutions for high availability.

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    Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN products including the Raptor and VelociRaptor family or help you upgrade to current firewall/VPN technology. Progent can also enable you to create and execute a complete security strategy that can incorporate firewall/VPN devices and software, managed security and virus defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing network help, administration, training, and security consulting.

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    Progent can assist small and mid-size companies to configure efficient remote endpoint management and monitoring platforms for administering devices operated by teleworkers.

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  • 24x7x365 Online Technical Support Microsoft Small Business Server 2008
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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a powerful but easy-to-manage information. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer support expert with hands-on background planning and integrating cohesive, end-to-end business network environments. Progent's Small Business Server consultants have an average of more than a decade of background supporting computer systems founded on Microsoft platforms. This expertise assures you results in installing, administering, and maintaining IT solutions that incorporate the Small Business Server suite of servers and productivity software.

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    Progent's Duo services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices.

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    24-Hour Computer Consultants Cloud Backup Security

    ProSight Data Protection Services ECHO provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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  • Consultant Infor SyteLine CloudSuite Accounts Payable
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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates over 25 years of experience assisting manufacturing and distribution companies to manage complicated supply chains and streamline key business processes to bring products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that spans from occasional guidance to end-to-end solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Microsoft 365 integration, training, and database administration.

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    Progent has a long background delivering a full-spectrum of online IT consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the industryís pioneers in providing advanced remote network support and has delivered network solutions to organizations in all 50 states. Online support saves travel costs and resolves issues more quickly than on-premises support.

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    Progent's Check Point experts can help you choose and deploy Check Point Software Firewall/VPN utilities and hardware powered by Check Point's technology to offer an economical and efficient security solution for your business network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and offer a central stop for on-going network support, administration, training, and design services.

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    Progent's remote access and smartphone synchronization specialists can assist your business to plan and configure connectivity solutions for remote desktop PCs, laptops, and smartphones so they integrate seamlessly with your information network, allowing your business to optimize the productivity of your off-site workers.

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    Progent offers several essential types of Call Center services including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers easy access to a reliable technical resource with years of experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Help Desk a respected reputation as a key contributor to business productivity. Progent's goal is to resolve rather than merely report problems.

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    Progent can help small and medium-size companies to implement and troubleshoot teleconferencing applications to enable their at-home workers to collaborate efficiently with colleagues and clients.

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