Crypto-Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become an escalating cyber pandemic that poses an existential danger for businesses vulnerable to an assault. Versions of ransomware such as Dharma, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and continue to inflict harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent as yet unnamed newcomers, not only encrypt online critical data but also infiltrate many configured system protection. Files replicated to off-site disaster recovery sites can also be corrupted. In a vulnerable system, it can render any restoration useless and basically knocks the datacenter back to square one.

Getting back on-line programs and data following a ransomware outage becomes a sprint against time as the victim tries its best to contain and eradicate the virus and to resume mission-critical operations. Due to the fact that crypto-ransomware requires time to replicate, attacks are usually launched during weekends and nights, when successful penetrations in many cases take longer to detect. This compounds the difficulty of promptly assembling and orchestrating a qualified mitigation team.

Progent has a variety of support services for protecting Des Moines organizations from ransomware penetrations. Among these are team member training to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of the latest generation security appliances with AI capabilities to automatically detect and disable zero-day cyber attacks. Progent in addition offers the services of expert crypto-ransomware recovery engineers with the skills and perseverance to rebuild a compromised system as quickly as possible.

Progent's Ransomware Restoration Services
After a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will provide the needed codes to unencrypt all your information. Kaspersky ascertained that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to piece back together the critical elements of your IT environment. Absent access to essential data backups, this calls for a broad complement of IT skills, professional project management, and the capability to work 24x7 until the recovery project is completed.

For twenty years, Progent has offered certified expert Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience gives Progent the skills to rapidly identify critical systems and integrate the remaining pieces of your Information Technology system following a crypto-ransomware attack and configure them into a functioning network.

Progent's ransomware team of experts deploys state-of-the-art project management systems to coordinate the complicated restoration process. Progent appreciates the importance of working swiftly and together with a customerís management and Information Technology staff to assign priority to tasks and to get key services back on line as soon as possible.

Client Story: A Successful Ransomware Incident Response
A client hired Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean government sponsored cybercriminals, possibly using algorithms exposed from the United States NSA organization. Ryuk targets specific businesses with little or no ability to sustain disruption and is among the most profitable examples of ransomware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing business located in the Chicago metro area and has about 500 workers. The Ryuk penetration had frozen all business operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the beginning of the intrusion and were destroyed. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end reached out to Progent.


"I cannot tell you enough about the care Progent provided us throughout the most fearful period of (our) businesses life. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent experts provided us. The fact that you could get our messaging and essential servers back on-line quicker than one week was something I thought impossible. Each staff member I spoke to or texted at Progent was amazingly focused on getting our company operational and was working breakneck pace on our behalf."

Progent worked together with the customer to quickly assess and prioritize the key elements that had to be recovered to make it possible to resume company operations:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed ransomware event mitigation industry best practices by halting lateral movement and cleaning up infected systems. Progent then began the task of rebuilding Microsoft AD, the core of enterprise networks built on Microsoft technology. Exchange messaging will not work without AD, and the client's MRP system leveraged Microsoft SQL, which requires Active Directory services for security authorization to the information.

Within two days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then charged ahead with setup and storage recovery on essential servers. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to collect intact OST data files (Outlook Offline Folder Files) on user desktop computers to recover mail data. A not too old offline backup of the businesses manufacturing systems made them able to return these essential programs back on-line. Although a large amount of work still had to be done to recover totally from the Ryuk attack, core systems were recovered rapidly:


"For the most part, the manufacturing operation did not miss a beat and we delivered all customer sales."

During the following couple of weeks important milestones in the restoration project were made through tight cooperation between Progent team members and the customer:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Server containing more than four million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory modules were completely functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • Most of the user PCs were operational.

"A lot of what went on that first week is mostly a haze for me, but our team will not soon forget the commitment all of your team accomplished to help get our business back. I have trusted Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered as promised. This event was a testament to your capabilities."

Conclusion
A likely enterprise-killing catastrophe was averted due to results-oriented experts, a broad array of knowledge, and tight collaboration. Although in hindsight the ransomware attack described here could have been identified and prevented with current security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and well thought out incident response procedures for data backup and applying software patches, the fact is that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incursion, remember that Progent's roster of professionals has substantial experience in crypto-ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thanks very much for letting me get some sleep after we got through the initial fire. All of you did an fabulous effort, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent offers small and medium size organizations professional consulting for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security vendors including WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a comprehensive security strategy and select appropriate products from multiple vendors to support your security goals while staying within your spending restraints.

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    Progent's Jabber consultants offer online or onsite expertise to help organizations of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the technologies that make up building an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and other components of a modern collaboration solution.

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    Progent offers live remote instruction for a range of client applications and operating systems including Office and Office 365 Excel, Word, Access and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of conventional in-person seminars, including instant communication between students and trainers, but avoids the costs of transportation and the hassle of trying to accommodate the availability of multiple students. Offered to single students or classes of all sizes, Progent's live online instruction allows the trainer to conduct the class from a remote office while the clients can be dispersed across a campus or all over the country. Virtual education supports powerful learning mechanisms like broadcast white boards, real-time questions, and shared applications. Classes can be brief and personalized to specific topics or extended in duration and wider in coverage.

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    Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances such as switches and wireless access points, and Internet-of-Things devices such as sensors and health monitors.

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    Progent's Microsoft-certified consultants can provide affordable online technical support and development services to assist your business to design, implement, administer, and troubleshoot SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document and media management tools, blogs, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Project. Progent can assist your business to upgrade from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 environment.

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    Linux Specialist

    Progent's UNIX family consulting services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single source to help you create and maintain a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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    Progent has created special security packages intended to deliver larger enterprises a professional and comprehensive security assessment from a group of premier security engineers. All Progent's network security evaluation bundles incorporate a collection of procedures like network scans from within and from outside the corporate firewall, professional analysis of results by certified security engineers, creation of a paper documenting the findings, plus an interactive concise executive outbrief and an in-depth interactive outbrief for internal IT administrators.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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    Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your existing Windows 2K Servers and can streamline network administration, provide tech support and repair, and strengthen security. Progent can also show you how to create, justify, and implement a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing pilot programs to eliminate the obstacles associated with moving to Windows 2003 Server by identifying potential hardware and application compatibility issues.

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    Progent's Linux consulting experts provide small companies and software developers support for managing and maintaining Linux systems that run with Microsoft-powered technology. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise offers you an easy one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Forefront Threat Management Gateway 2010 builds on the powerful security technologies of ISA Server and offers a easily administered web gateway that acts as a single-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and improve availability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production implementations; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with hands-on experience and in-depth knowledge in planning and building cohesive, end-to-end network technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progentís consulting support can assist you with designing, installing, managing, and troubleshooting Windows Server systems that maximize the business value of your IT system. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    System Center 2016 Data Protection Manager offers near-continuous backup and simplified recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads like Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, manage, and troubleshoot a multi-site backup/restore solution powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from an outdated solution, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through challenging issues or deliver comprehensive project management or co-management services to make sure you finish your SCDPM 2016 initiative on schedule and within your budget.

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    Progent's Cisco CCIE Wi-Fi network consultants offer online or onsite configuration and debugging services to assist you to plan, configure, update, optimize, manage and debug Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your unique workplace design, construction, and expected network traffic.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the flexibility to expand with your changing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive line of products aimed at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

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