Ransomware : Your Crippling Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that represents an enterprise-level danger for businesses unprepared for an attack. Different versions of ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been replicating for many years and still inflict damage. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus frequent unnamed newcomers, not only encrypt online critical data but also infiltrate most configured system restores and backups. Files synched to cloud environments can also be encrypted. In a poorly designed environment, this can render any recovery hopeless and effectively sets the network back to zero.

Retrieving programs and information after a crypto-ransomware event becomes a race against time as the targeted business tries its best to contain and eradicate the ransomware and to resume enterprise-critical operations. Because ransomware needs time to spread, penetrations are often sprung at night, when penetrations are likely to take longer to identify. This multiplies the difficulty of quickly mobilizing and coordinating a qualified response team.

Progent makes available a variety of solutions for protecting Des Moines businesses from crypto-ransomware penetrations. Among these are team member education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to detect and disable day-zero malware assaults. Progent in addition offers the assistance of veteran ransomware recovery professionals with the talent and commitment to reconstruct a breached network as quickly as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the needed keys to decipher any or all of your information. Kaspersky ascertained that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to setup from scratch the vital parts of your Information Technology environment. Absent access to essential information backups, this calls for a broad range of IT skills, well-coordinated project management, and the ability to work 24x7 until the job is done.

For decades, Progent has made available professional Information Technology services for companies throughout the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained high-level certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise in accounting and ERP application software. This breadth of expertise affords Progent the capability to quickly understand critical systems and consolidate the remaining parts of your Information Technology system following a crypto-ransomware event and rebuild them into a functioning network.

Progent's security team of experts deploys top notch project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working swiftly and in unison with a customer's management and Information Technology staff to assign priority to tasks and to put critical systems back on line as soon as possible.

Client Story: A Successful Ransomware Intrusion Recovery
A customer escalated to Progent after their network system was taken over by the Ryuk ransomware virus. Ryuk is thought to have been launched by Northern Korean government sponsored hackers, suspected of adopting algorithms leaked from the United States NSA organization. Ryuk goes after specific organizations with limited ability to sustain operational disruption and is one of the most profitable instances of ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business based in Chicago and has about 500 employees. The Ryuk intrusion had paralyzed all business operations and manufacturing capabilities. Most of the client's information backups had been on-line at the start of the attack and were destroyed. The client was pursuing financing for paying the ransom (more than $200,000) and praying for the best, but ultimately reached out to Progent.


"I can't speak enough in regards to the help Progent gave us during the most stressful period of (our) businesses existence. We would have paid the criminal gangs if it wasn't for the confidence the Progent experts gave us. The fact that you were able to get our e-mail and essential applications back in less than a week was earth shattering. Every single expert I worked with or communicated with at Progent was absolutely committed on getting our system up and was working breakneck pace to bail us out."

Progent worked together with the customer to quickly determine and assign priority to the essential services that needed to be restored to make it possible to resume business functions:

  • Windows Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes penetration mitigation best practices by stopping lateral movement and clearing infected systems. Progent then began the work of recovering Active Directory, the heart of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange email will not function without AD, and the client's accounting and MRP applications utilized Microsoft SQL Server, which requires Active Directory for access to the information.

Within two days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then accomplished setup and storage recovery of essential applications. All Exchange Server data and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST data files (Outlook Email Off-Line Folder Files) on various desktop computers and laptops in order to recover mail messages. A not too old off-line backup of the client's financials/ERP systems made it possible to restore these vital applications back servicing users. Although significant work still had to be done to recover completely from the Ryuk virus, essential services were restored rapidly:


"For the most part, the assembly line operation did not miss a beat and we did not miss any customer shipments."

Over the following month important milestones in the recovery project were completed through tight cooperation between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Exchange Server with over four million historical messages was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were fully restored.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Nearly all of the user desktops were operational.

"So much of what was accomplished in the initial days is mostly a fog for me, but I will not soon forget the countless hours all of you accomplished to help get our business back. I've entrusted Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This time was the most impressive ever."

Conclusion
A possible business-ending disaster was evaded with results-oriented professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware penetration described here could have been stopped with up-to-date security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well thought out security procedures for data protection and proper patching controls, the fact is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's team of experts has extensive experience in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for letting me get some sleep after we got past the first week. All of you did an incredible effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Des Moines
For ransomware cleanup expertise in the Des Moines metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance problems.

  • Remote Metro Ethernet Technology Professional ISP Selection Engineer
  • Remote Support Hornetsecurity Altaro M365 SharePoint Backup Hornetsecurity Altaro M365 Teams Chat Backup Online Consulting
  • Remote Workers Assistance near Des Moines - Cloud Systems Consulting Experts Polk County Iowa Work at Home Employees Consulting and Support Services near Des Moines - Cloud Integration Technology Guidance Des Moines, Polk County
  • Des Moines Spora Crypto-Ransomware Repair Polk County Iowa
  • Reports Microsoft Azure cloud integration Top Consult Microsoft Azure hybrid cloud integration
  • Ryuk Remote Crypto-Ransomware Removal Experts Des Moines Des Moines, IA Des Moines DopplePaymer Crypto-Ransomware Recovery Des Moines International Airport DSM
  • SCCM 2016 Primary Site Consultant SCCM 2016 Asset Management Integration

  • Remote Support Services BlackBerry Wireless
    RIM Blackberry Technology Consulting Services

    Progent offers the support of RIM BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's proven remote support model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software productively into their information system.

  • Security Cybersecurity Organizations Des Moines Iowa CISSP Firewall Support Des Moines, Polk County
  • SentinelOne Ransomware Recovery Technology Professional SentinelOne Endpoint Virus Immunization Specialists
  • Services Documentation Online Support Services Services Documentation Consultant

  • Microsoft Windows 2000 Specialists
    Windows 2000 Network Consultant

    Progent's Microsoft-certified Windows Server 2000 experts offer computer help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows Server 2000 integration, update, and troubleshooting offerings include system design, installation, documentation, on-site and remote support, Help Desk outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.

  • Setup and Support Microsoft ISA Server Microsoft Expert ISA Server Consultant
  • Site Move Engineer Consulting Services Sarbane Oxley Compliance
  • Small Business Network Recovery CISSP Certified Expert Small Business Network Installations

  • Word IT Consultants
    Microsoft Project Support

    Progent's team of application experts can provide in-depth consulting, software programming, deployment help, and online training for leading applications that address key areas including ERP, financials, business reporting, web commerce application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting support online, Progent can help small businesses anywhere in the U.S. to save the lost productivity and expense related to travel and on-site visits without sacrificing the effectiveness of technical services.

  • Small Office Outsourcing Company Small Business Outsourcing Technology
  • SonicWall Capture ATP Network Security Auditing SonicWall TZ600 Firewall Firewall Setup
  • Specialist Avaddon ransomware hot line Top Consultant Hermes ransomware hot line
  • Sun Solaris Upgrade Consultant Upgrade Solaris-Windows
  • Support and Help Hornetsecurity Altaro VM Backup Largest Altaro VM Backup Inline Deduplication Online Troubleshooting
  • Support and Setup DNA Center WLAN controller Specialists
  • Technical Support Wi-Fi RF Spectrum Analysis for Wi-Fi Engineer 802.11x Wi-Fi Site Survey

  • Juniper SSG140 Router Security Certification
    24x7 Juniper SSG Series Firewall Network Security Test

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Technology Consulting Microsoft Windows 7 Evaluation IT Services Windows 7 Evaluation
  • Technology Consulting Services Risk Mitigation CRISC Certified IT Consultants
  • Technology Professional Sun Solaris Remote Solaris Remote Services
  • Des Moines Egregor Crypto-Ransomware Mitigation
  • Technology Professional UNIX Solaris Consult
  • Top Quality Consultants CISA Certified Security Audit CISA Certified Auditor Security Consulting
  • Top Ranked Azure Active Directory with Intune Technology Consulting Services Microsoft Azure AD Connect Engineers
  • Unified Single Number Reach Technology Consulting Jabber and SIP gateway IT Consultants
  • Unity Express Support and Setup Unified CM and Exchange Consulting Services
  • Des Moines Maze Crypto-Ransomware Removal Polk County Iowa
  • Urgent Data warehouse Design Firms JAVA Development
  • Urgent Des Moines Ransomware Remediation Des Moines International Airport DSM, U.S.A. Des Moines CryptoLocker Cleanup Experts Des Moines International Airport DSM
  • Urgent Google Android patch management Services Engineer Internet of Things patch management
  • Urgent Microsoft Exchange Server Upgrade Consultant Top Microsoft Exchange Server 2010 Upgrade Services
  • Urgent ProSight Reporting Infrastructure Monitoring Information Technology Consulting ProSight Reporting Infrastructure Management Consultant

  • Specialist XenApp Virtual Applications
    Consultants XenApp Windows Application Delivery

    Progent's Citrix experts can assist you to design, deploy, manage, and support a virtual Windows application delivery system based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your network for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and maintain a remote datacenter that offers high availability, advanced protection, and fast recovery.

  • Virtual Support Desk IT Consultant Top IT Consultants Shared Support Desk
  • Windows Server 2000 Migration Consulting Windows Server 2000 Migration
  • Windows Server 2008 R2 IT Consultants Windows Server 2008 Hyper-VI Remote Support Services
  • Windows Server 2012R2 Hyper-V Remote Technical Support Windows Server 2012R2 Live Migration Consultant Services
  • Work from Home Employees Des Moines Consultants - Voice/Video Conferencing Solutions Consulting Services Des Moines International Airport DSM, U.S.A. Remote Workforce Des Moines Consultants - Video Conferencing Solutions Consulting and Support Services Des Moines, Polk County

  • SonicWall NSA 9450 Firewall Compliance Audit
    Security Audits SonicWall NSA 5650 Firewall

    Progent's SonicWall firewall experts can help you deploy, maintain, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete security solution and build protection into your business operations.

  • Zero Trust Security Online Help Zero Trust Security Computer Engineer
  • application Testing Lab Specialist Immediate Professionals Capacity Planning Test Lab

  • Technical Consultant Data Protection Manager 2016 RCT
    Data Protection Manager 2016 Backup and Recovery Consultant

    System Center 2016 Data Protection Manager offers automatic backup and simplified restore functions for Microsoft environment. SCDPM 2016 offers application-aware backup for critical workloads such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to plan, implement, administer, and troubleshoot an enterprise-wide backup/recovery system powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver occasional guidance to help you through challenging issues or deliver end-to-end project management or co-management services to help you complete your Data Protection Manager 2016 initiative on time and on budget.

  • macOS Technical Support Consulting OS X Online Consultant
  • ransomware cryptoworm recovery Professional ransomware removal and restore Consultancy
  • ransomware removal and restore Consulting Services MongoLock ransomware hot line Specialist
  • scom 2016 migration Support scom 2016 agents Support Outsourcing

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