Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel may be slower to recognize a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to achieve within a target's network, the more time it takes to restore basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Des Moines metro area to locate and isolate breached servers and endpoints and guard undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Offered in Des Moines
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra settlement in exchange for not posting this data on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The restoration process subsequent to ransomware penetration involves several crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough people with the necessary skill sets.

  • Containment: This time-critical first step requires blocking the lateral spread of ransomware within your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities include isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and secure remote access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complex restoration effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to get vital services back online as fast as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which restore methods are needed. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected during the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized businesses the advantages of the same AV technology used by many of the world's biggest corporations including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption condition; and reprovisioning machines and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware assault travelled within the network helps you to evaluate the impact and brings to light gaps in policies or processes that need to be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important recovery processes such as business continuity are performed concurrently. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience required to perform activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of expertise allows Progent to identify and consolidate the undamaged pieces of your information system following a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Des Moines
For ransomware system restoration services in the Des Moines area, call Progent at 800-993-9400 or see Contact Progent.



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