Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to make within a target's network, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist organizations in the Des Moines metro area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Des Moines
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware attack, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement in exchange for not posting this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the downloaded information.
The restoration work subsequent to ransomware penetration has a number of crucial phases, the majority of which can proceed in parallel if the recovery team has enough people with the necessary skill sets.
- Quarantine: This time-critical first response requires arresting the lateral progress of ransomware across your network. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include isolating affected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
- System continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the least downtime. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put critical services on line again as fast as possible.
- Data recovery: The work necessary to restore files impacted by a ransomware attack varies according to the condition of the network, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy key databases which, if not properly closed, might need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line at the time of the assault.
- Setting up modern antivirus/ransomware defense: ProSight ASM offers small and medium-sized businesses the benefits of the same AV technology implemented by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
- Forensics: This activity is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers gaps in policies or processes that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can take time, it is critical that other key recovery processes such as operational continuity are pursued in parallel. Progent maintains an extensive roster of IT and data security experts with the skills required to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with top insurance carriers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Services in Des Moines
For ransomware recovery expertise in the Des Moines metro area, phone Progent at 800-462-8800 or see Contact Progent.