Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to make within a target's network, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist organizations in the Des Moines metro area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Des Moines
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware attack, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement in exchange for not posting this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration has a number of crucial phases, the majority of which can proceed in parallel if the recovery team has enough people with the necessary skill sets.

  • Quarantine: This time-critical first response requires arresting the lateral progress of ransomware across your network. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include isolating affected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the least downtime. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put critical services on line again as fast as possible.
  • Data recovery: The work necessary to restore files impacted by a ransomware attack varies according to the condition of the network, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy key databases which, if not properly closed, might need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line at the time of the assault.
  • Setting up modern antivirus/ransomware defense: ProSight ASM offers small and medium-sized businesses the benefits of the same AV technology implemented by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers gaps in policies or processes that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can take time, it is critical that other key recovery processes such as operational continuity are pursued in parallel. Progent maintains an extensive roster of IT and data security experts with the skills required to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with top insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Des Moines
For ransomware recovery expertise in the Des Moines metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening security by identifying threats and analyzing network traffic based on user type and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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    Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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  • Certified Microsoft Partner Information Technology Outsourcing Firm
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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and dedication needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company more complete solutions for your information system.

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  • SMS Server 2003 Migration Technical Support Services SMS Upgrade Onsite Technical Support
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    Co-managed Support Desk Consultants

    Progent provides several essential kinds of Help Desk services including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your clients convenient access to a reliable support resource with extensive experience providing phone support and online repair for networks powered by Microsoft technology. Progent's focus is on giving the support Call Center a positive image as a solid contributor to business performance. Progent's goal is to fix rather than simply report problems.

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    Progent can help small and mid-size organizations to implement centralized remote endpoint management platforms for maintaining devices used by at-home workers.

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  • SharePoint 2007 Troubleshooting Microsoft Office SharePoint Server 2007 Online Troubleshooting
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  • Altaro VM Backup Cloud Management Support and Help
    Network Consultants Altaro VM Backup Disaster Recovery

    Altaro VM Backup provides small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for specific files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts can provide affordable online and onsite support for Catalyst next-generation Wi-Fi 6 wireless APs.

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  • Specialist Microsoft Teams AAD Connect Microsoft Teams AD Federation Services Consultants

  • Microsoft Windows 8.1 Upgrade Technology Professional
    Windows 8.1 Client Hyper-V Designer

    Progent's Microsoft-certified experts can deliver a variety of technical services to assist organizations of any size to deploy, manage, and support IT systems that include workstations, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help design and configure testing environments to assess Windows 8.1 and develop and implement Windows 8.1 deployment projects based on proven methodologies.

  • Specialists Offsite Backup Service Network Consultants Offsite Data Backup Service
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  • Specialist MySQL Clustering
    MySQL Design

    Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or software developer and can assist organizations of any size to configure and manage MySQL in a robust IT environment that provides advanced speed, scalability, and security. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.

  • Support and Integration SharePoint Workspace 2010 Remote Support SharePoint 2010
  • Support and Integration Windows Server 2012R2 Storage Spaces Microsoft Certified Expert Windows Server 2012R2 Cloud Consulting Services
  • Symantec Raptor Security Services Technology Consulting Services Symantec Firewall

  • Network Professional Subcontractor Job
    Cisco Engineer Jobs Available

    Progent wants to find full-time, results-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco certified system engineers who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and advanced system architecture experts with a background in mobile solutions, wireless networking, high uptime, disaster recovery, information preservation, and virtual servers. Progent also is looking for employees to work on our team of desktop support technicians and remote troubleshooting professionals. Also, We are looking for experienced managers who can perform effectively in our high-growth, virtual office environment.

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  • Technical Support SQL Server 2016 OLTP SQL Server 2016 and Power BI Information Technology Consulting
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  • Top Ranked Online Technical Support Meraki Wi-Fi Access Point After Hours Technical Consultant Meraki MR18 Access Point
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    Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are designed specifically for small businesses who require immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who have to work within a restricted information technology budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.

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  • CCIE Expert Certified Microsoft Azure migration Design
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    Progent can assist small businesses to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the common errors small companies make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.

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