Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to take longer to become aware of a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a victim's network, the longer it will require to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist businesses in the Des Moines area to locate and quarantine infected servers and endpoints and guard undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Des Moines
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra ransom in exchange for not posting this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the stolen information.

The restoration work after a ransomware penetration involves several distinct phases, most of which can be performed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Containment: This time-critical first response requires arresting the sideways spread of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off infected endpoints from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the least delay. This process is typically the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's management and IT staff to prioritize tasks and to get critical services back online as quickly as possible.
  • Data recovery: The work necessary to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which recovery methods are needed. Ransomware attacks can destroy pivotal databases which, if not properly closed, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications depend on SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected at the time of the assault.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, restoration and forensics in one integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor tool; debugging decryption problems; building a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This process involves uncovering the ransomware assault's progress across the network from start to finish. This audit trail of the way a ransomware attack travelled through the network assists your IT staff to assess the damage and brings to light gaps in policies or processes that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is usually given a high priority by the cyber insurance carrier. Since forensics can take time, it is vital that other important activities like operational continuity are executed in parallel. Progent has an extensive team of information technology and data security experts with the skills required to perform activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP software. This broad array of expertise allows Progent to identify and integrate the undamaged pieces of your IT environment after a ransomware assault and rebuild them quickly into a functioning network. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Des Moines
For ransomware system restoration consulting services in the Des Moines metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent can assist your business in all phases of your migration to Exchange 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

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