Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and at night, when support staff are likely to be slower to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware can achieve inside a target's network, the more time it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Des Moines area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Des Moines
Current strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement payment for the decryptors needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers demand an additional settlement for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major problem according to the nature of the downloaded data.
The recovery work after a ransomware penetration involves a number of crucial stages, most of which can proceed concurrently if the recovery team has enough people with the required experience.
- Quarantine: This time-critical first response requires arresting the sideways progress of ransomware within your network. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the IT system to a basic useful degree of capability with the shortest possible delay. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical apps, network topology, and secure endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to get critical resources back online as quickly as possible.
- Data restoration: The work necessary to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware assaults can destroy key databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
- Deploying modern AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical AV tools deployed by many of the world's largest enterprises including Netflix, Visa, and Salesforce. By delivering in-line malware blocking, classification, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and reprovisioning machines and software services.
- Forensics: This process is aimed at learning the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware assault travelled through the network assists your IT staff to evaluate the damage and brings to light gaps in rules or work habits that need to be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is usually assigned a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business resumption are performed in parallel. Progent has a large team of information technology and security professionals with the skills required to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and integrate the surviving pieces of your information system following a ransomware attack and reconstruct them quickly into a functioning network. Progent has collaborated with leading insurance providers like Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Des Moines
For ransomware system recovery services in the Des Moines area, phone Progent at 800-462-8800 or visit Contact Progent.