Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel may be slower to become aware of a break-in and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to achieve inside a target's system, the longer it will require to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Des Moines metro area to locate and quarantine infected devices and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Des Moines
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryptors required to unlock encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional settlement for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.

The restoration process after a ransomware penetration involves several distinct stages, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent initial step involves arresting the lateral progress of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities consist of isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful level of functionality with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business applications, network topology, and secure remote access. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to get critical services on line again as fast as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to locate clean data. For instance, undamaged OST files may have survived on employees' PCs and notebooks that were not connected at the time of the attack.
  • Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus technology used by many of the world's largest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering computers and software services.
  • Forensics: This process involves uncovering the ransomware attack's progress across the network from beginning to end. This audit trail of the way a ransomware attack travelled through the network helps your IT staff to evaluate the damage and highlights vulnerabilities in security policies or processes that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is usually assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as business continuity are executed in parallel. Progent maintains an extensive roster of IT and cybersecurity experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your IT environment following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Des Moines
For ransomware recovery services in the Des Moines area, call Progent at 800-462-8800 or see Contact Progent.



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