Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff are likely to take longer to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a target's network, the more time it takes to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the Des Moines area to identify and quarantine infected devices and guard clean resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Des Moines
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a ransom payment for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra settlement in exchange for not publishing this data or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the downloaded data.

The recovery process subsequent to ransomware penetration involves a number of distinct stages, most of which can proceed in parallel if the recovery team has enough members with the required experience.

  • Quarantine: This urgent first response involves blocking the lateral spread of ransomware within your network. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes consist of cutting off infected endpoint devices from the network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to get essential services back online as quickly as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators or root users. This provides an extra level of protection and restoration ability in the event of a successful ransomware attack.
  • Setting up advanced AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus technology deployed by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, detection, containment, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and using the decryptor tool; debugging failed files; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-attack condition; and restoring computers and software services.
  • Forensics: This activity involves uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled within the network helps your IT staff to assess the damage and highlights gaps in policies or work habits that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is commonly given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important activities such as operational continuity are pursued in parallel. Progent maintains a large roster of information technology and data security experts with the skills required to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with top insurance providers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Des Moines
For ransomware system restoration consulting in the Des Moines area, phone Progent at 800-462-8800 or go to Contact Progent.



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