Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Des Moines organization to select the right tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Des Moines, Iowa organizations to with any facet of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and unified management.

IP Voice Integration for Remote Workers
Expanding the business phone system to include telecommuters is critical to supporting a productive at-home workforce. A variety of cloud-based digital PBX platforms are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or older products for VoIP management. Progent can assist businesses of all sizes to design or maintain a remote IP voice service that delivers the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations optimize their current Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and deliver as-needed configuration and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Des Moines, Iowa business, call 1-800-993-9400 or refer to Contact Progent.



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