Enlarging your remote workforce can have a significant effect on IT infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Des Moines organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Des Moines, Iowa businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Extending the company PBX environment to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric IP voice products are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help organizations of any size to design or maintain a remote IP voice service that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses tune their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist you to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to support these solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Des Moines, Iowa organization, phone 1-800-993-9400 or visit Contact Progent.