Expanding your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Des Moines organization to select the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Des Moines, Iowa organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and unified management.

IP Voice Solutions for At-Home Workers
Expanding the business phone system to accommodate telecommuters is critical to maintaining a productive work-at-home solution. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to server remote users. Many enterprises depend on Cisco's current or older platforms for IP voice solutions. Progent can assist organizations of all sizes to design or tune a telecommuter VoIP service that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM supports additional mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, visit Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and provide on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Des Moines, Iowa company, phone 1-800-993-9400 or visit Contact Progent.

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