Expanding your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Des Moines organization to select the right technologies and follow best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Des Moines, Iowa organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

IP Voice Integration for At-Home Workers
Expanding the company phone environment to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help businesses tune their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and provide as-needed deployment and debugging services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Des Moines, Iowa company, call 1-800-993-9400 or go to Contact Progent.