Fast Remote Troubleshooting for Des Moines Iowa Computer Systems
Urgent Online Help for Des Moines SystemsFor businesses in Des Moines Iowa, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of network problems quickly. This reduces direct expenses because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as major invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to access your system without compromising corporate security.

Progent's sophisticated customer support database application stores thorough documentation describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to each Progent client by any consultant. This database of anomalies and resolutions is structured as a readily accessible internal database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions quickly.

Online services offered by Progent to clients in Des Moines Iowa include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Des Moines Iowa rapid assistance from a dependable network service resource with extensive experience delivering phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's goal is to fix rather than simply track technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote advanced consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Des Moines Iowa online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT maintenance is proactive and automated. By detecting potential trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a combination of OS platforms.
How Your Des Moines Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Des Moines Iowa, Progent's online network support engineers can provide effective and economical IT help the moment your company requires it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Des Moines business has a regular freelance support technician or employs an in-house IT staff that can deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to solve sudden system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Des Moines Iowa
Progent's online support services enable your Des Moines organization to realize the benefits of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Des Moines Iowa, local network support providers, whether represented by outside consultants or an internal IT staff, can handle typical network issues. On the other hand, serious problems sometimes spring up when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these situations, Progent's online service professionals give you an easy, quick, and economical way to augment your regular help and to convey valuable information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture that can deliver the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical training to negotiate an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of IT support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    • Cybersecurity Group Juniper Junos Configuration
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    Progent's Juniper Networks-certified network consultants can assist you to design and implement Juniper Firewall/VPN technology, optimize and support your network infrastructure, and migrate smoothly from outdated equipment to current releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable you to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you maintain environments that incorporate a mix of Juniper's software platforms.

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    24x7 Office 365 PST migration Configuration

    Progent can assist your business to evaluate the wealth of subscription options available with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid solutions that seamlessly combine local and cloud-based products and services.

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    • Wireless Example Application
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    Progent delivered a wireless networking environment that enabled a school to increase productivity and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting separate sites up to 2.5 miles apart and can extend to even greater ranges. This wireless solution offered better performance and reliability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.

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    Consultancy Polycom Video Conferencing

    Progent can provide the support of an accredited consultant with an extensive background integrating technology from the major telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or maintain a video conferencing solution that preserves your investment and optimizes the business value of your information system. Progent also offers the expertise of network infrastructure engineers who can assist businesses of any size to create and maintain a network that delivers the performance, dependability, security, and expandability you need to support your telepresence environment.

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    Progent's Private Cloud Hosting and Management service offers complete hosting of a small organization's servers in an environment that gives the highest level of availability and scalability and is also simple to transfer to any data center. Progent's Private Cloud Hosting and Management services are based upon proven virtualization architectures that enable small and midsize businesses with multi- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented level of vendor flexibility.

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    Progent's ProSight family of managed IT services are geared to provide organizations who have minimal internal network support teams with affordable help from world-class management tools and technical experts. Benefits of Progent's ProSight line of managed services include flat-rate network management costs, automation of routine management tasks, ongoing adoption of the latest technology, smooth transition from legacy systems to modern solutions, improved alignment of information technology with strategic objectives, guidance from seasoned IT consultants, and allowing management to focus on business rather than ever-changing network technology.

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    Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a revamped architecture. These improvements affect key facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.

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    Internet Security and Acceleration Server Network Consultant

    Progent's certified Forefront Threat Management Server and ISA Server 2006 experts can assist you to design, deploy, and support an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, performance and ease-of-use that your business requires.

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    Small Business Network Security Consultants

    Progent provide organizations of any size world-class network online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    Progent’s Microsoft-certified consultants offer small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server provides a common location for your employees or clients to access, manage, share and manipulate relevant data, files, and applications and to communicate with other people. It enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible inside and outside an organization. Windows SharePoint Services join employees, clients, workgroups and projects with the data they’ve developed in a way that makes data easy to locate, retrieve and re-use.

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    Virtual Server Technology Professionals

    By using virtual server technology, companies are able to operate many virtual servers on one actual server. Virtualization technology enables companies to gain all the advantages of server segmentation, but without the expense that goes with purchasing additional server equipment. Virtualization is also the enabling technology for building private clouds, which provide important advantages such as lowering the costs of capital equipment, facilities, and management while enhancing data protection, network availability, and disaster recovery. Other key server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management experts can assist you in all aspects of server consolidation and management to enable your business to contain expenses and save time.

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    Progent's Microsoft-certified consultants can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security and compliance, and increase productivity by ensuring that operating systems and applications stay current, tracking product licenses, and reporting usage profiles to help you make smart purchasing decisions. Once you are set to upgrade your SCCM 2007 device management solution, Progent can help you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.

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    Progent can assist small and medium-size companies to install unified remote endpoint management systems for administering endpoints operated by work-from-home employees.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting services are based on proven virtualization techniques that allow small businesses with mixed- platform environments to economize significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    • Microsoft IT Outsource
    24 Hour Microsoft Office System Network Specialist

    Progent’s IT outsourcing packages provide economical network support for small businesses. Whether it involves planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT technical services can reduce costs and minimize uncertainties, allowing IT service expenses to increase in a more linear and controlled fashion than is feasible by building up a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network architecture for your critical applications based on Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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  • Remote System Center 2007 Network Consultant Data center Monitoring Support Outsourcing
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    Small Business Server Premium Add-on Specialists

    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the foundation for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer support expert with hands-on background planning and building seamless, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of more than a decade of background integrating business systems based on Microsoft products. This background assures you success in deploying, administering, and troubleshooting network environments that include the Microsoft Small Business Server package of servers and applications.

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    White Papers IT Outsourcing and Co-sourcing

    Progent’s IT outsourcing services provide economical computer consulting for mid-size businesses. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based eCommerce solution, outsourcing your network engineering services can smooth out expenses and eliminate uncertainties, permitting IT service budgets to grow in a more moderate and controlled manner than is feasible by assembling a large, all-purpose in-house network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and highly available system foundation for your critical Windows-based business software such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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    Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to assist businesses of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.

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    Online Help High-Availability Failover Clustered Servers

    The clustering technology incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and management of server clusters that provide greater levels of system availability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, revamped setup and installation, unified cluster management, new cluster infrastructure for maximum uptime, better security and quorum structure, minimization of failure points, greater disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist you evaluate the advantages of failover clusters, plan and implement a deployment, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a disaster recovery procedure.

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    Project Server Time Reporting Help and Support

    Progent's Microsoft engineers can provide advanced expertise in deploying, operating and troubleshooting all versions of Project Server and can deliver a wide variety of cost-effective online consulting services based on industry best practices to help organizations of any size to receive all the advantages of this powerful platform. Support services available from Progent include system design, installation and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.

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    Progent’s Disaster Recovery/Business Continuity consultants have in-depth experience helping small and mid-size organizations to reduce network downtime by offering cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore solutions, and transparent maintenance. Progent’s business continuity consultants can help you to develop and test a sensible business continuity plan that matches your business goals and budget. Progent’s disaster recovery specialists can help you to design, deploy, and support fault-tolerant technologies such as redundant Internet access, virtualization, fail-over clustering, load balancing, continual off-site backup, and geographically dispersed data centers.

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    Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts as well as to information workers, lessening the difficulty of designing, deploying, administering, and accessing company data and analytical applications on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and broad knowledge in planning and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    • ISSAP Certified Cybersecurity Architecture Services
    Urgent CISSP-ISSAP Security Architecture Consulting Services

    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous testing and significant experience with information security architecture. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-premier security specialists can help your business with all phases of secure network architecture.

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    ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity.

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    Progent’s Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

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    Progent's Symantec experts can assist you to maintain legacy Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor family or help you upgrade to current firewall solutions. Progent can also enable you to create and execute a complete security plan that can include firewall/VPN appliances and software, outsourced security and virus protection services, system monitoring software, and formal policies and processes. Progent has the skill to be your single resource for on-going technical support, administration, education, and security consulting.

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    Progent wants to hire fulltime, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system engineers with Cisco CCNP or CCIE certification; security consultants who have CISSP or CISA or comparable security certification; and advanced network architecture consultants with experience in mobile access, wireless connectivity, high availability, disaster recovery, information preservation, and virtual servers. Progent also is looking for employees to work on Progent's staff of help desk service specialists and off-site support experts. Also, Progent is looking for experienced administrators who can operate productively in our high-growth, virtual office culture.

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    • Oracle PL/SQL Design
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    Progent can provide affordable remote access to an authorized Oracle database administration expert or an Oracle software programmer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also help plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Database Resource Manage.

  • Windows Server 2008 R2 Remote Troubleshooting Troubleshooting Windows 2008 R2
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  • macOS Architecture Technical Support macOS Infrastructure Engineers

    • Hybrid Office 365 Exchange integration Configuration
    Onsite Technical Support Exchange Online Archiving

    Microsoft supports seamless hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located on your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget.

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