Fast Online Technical Support for Des Moines Iowa Computer Networks
Urgent Remote Help for Des Moines NetworksFor organizations located in Des Moines Iowa, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and proven processes that promote the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's system without compromising system security.

Progent's sophisticated customer support database application maintains comprehensive documentation of the support that Progent's customers have received. Progent's staff service personnel have access to the records of all help rendered to every Progent customer by every Progent consultant. This database of problems and resolutions is stored as an easily searchable internal knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.

Remote support available from Progent to businesses in Des Moines Iowa include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Des Moines Iowa fast assistance from a reliable technical support resource with years of experience delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's goal is to fix instead of just document network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Des Moines Iowa remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, remote monitoring can head off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of platforms.
How Your Des Moines Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Des Moines Iowa, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your organization needs it. More than 20 years of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Des Moines organization relies on a local freelance consultant or employs a full time IT staff that know how to handle common computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Services for Des Moines Iowa
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give offices in Des Moines Iowa unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Companies who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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