Immediate Remote Help for Des Moines IT Networks
Immediate Phone Technical Support for Des Moines NetworksFor businesses in Des Moines or anywhere in Iowa, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve most information system problems rapidly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to communicate with your computer system without compromising system security.

Progent's advanced service database system stores extensive documentation of the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of all help delivered to every Progent client by any Progent consultant. This history of issues and solutions is organized as an easily retrievable support database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service experts can arrive at the best resolutions in the least time.

Remote services offered by Progent to businesses in Des Moines and anywhere in the state of Iowa include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk software products to address the unique requirements of your business, or adding occasional online staff to supplement your in-house Call Center resources during high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of experienced network professionals offers your computer users in Des Moines or anywhere in the state of Iowa immediate communication with a dependable technical support group with years of background delivering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a solid driver of company performance, and Progent's aim is to resolve rather than merely document IT issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff can supply online professional consulting expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Des Moines, or anywhere in the state of Iowa, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your IT support is proactive rather than reactive. By detecting looming issues before they result in crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a combination of OS platforms.
How Your Des Moines Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Des Moines or throughout the state of Iowa, Progent's phone-based computer support engineers can provide professional and economical IT support the instant your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Des Moines business works with a local independent consultant or employs an in-house organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to address sudden system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Des Moines
Progent's online technical help services allow your Des Moines organization to enjoy the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by being more available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most companies in Des Moines and throughout Iowa, nearby computer support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's online service professionals provide a convenient, quick, and affordable way to augment your local help and to transfer valuable knowledge to increase your ability to deal with downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies commonly depend on individual freelance service providers. Although independent service people carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your business grows, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly built systems need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.