Immediate Online Troubleshooting for Des Moines Iowa Computer Systems
Urgent Remote Help for Des Moines SystemsFor organizations in Des Moines Iowa, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve most information system problems rapidly. Efficient support lowers immediate expenses because service calls require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where quick solutions manage to turn into major bills. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that allow the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your environment without violating network security.

Progent's sophisticated service reporting system includes detailed records describing the service that Progent's customers have received. Progent's authorized service personnel have access to the history of support delivered to each Progent client by any consultant. This history of trouble tickets and solutions is stored as a readily accessible support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions quickly.

Remote support services offered by Progent to customers in Des Moines Iowa include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and fast recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software products to address the special needs of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center resources to handle demanding events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center staff of experienced network experts offers your customers in Des Moines Iowa quick communication with an efficient support group with years of experience delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a crucial contributor to business success, and Progent's intent is to fix and not simply track IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Des Moines Iowa remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into downtime, remote monitoring can avoid stressful and costly service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a combination of OS platforms.
How Your Des Moines Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Des Moines Iowa, Progent's online network support specialists can provide effective and affordable IT support whenever your organization requires it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Des Moines organization deals with a local freelance consultant or employs an in-house IT staff that know how to handle typical computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to handle sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Businesses in Des Moines Iowa
Progent's remote IT consulting services allow your Des Moines company to have the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will acquire added business value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    For most organizations in Des Moines Iowa, nearby network support providers, whether made up of independent consultants or an in-house IT staff, can deal with typical network issues. However, serious problems sometimes strike when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable way to augment your local help and to transfer valuable information to improve your ability to resolve future problems locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your network expands, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an information system created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These badly designed environments require proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet critical business demands and ease future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of product options available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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