Fast and Affordable Remote Technical Support for Des Moines Iowa IT Networks
For organizations in Des Moines Iowa, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they have the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. Unlike typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick solutions somehow end up as substantial invoices. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to link to your environment remotely without violating network security.
Progent's sophisticated service reporting system includes detailed histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to each client by any engineer. This database of trouble tickets and fixes is organized as a conveniently retrievable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to arrive at optimal resolutions promptly.
Online technical support services available from Progent to clients in Des Moines Iowa include:
Certified MS Windows Support
Progent's Microsoft-certified online support experts offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. CCIEs know how to handle the most difficult issues surrounding network planning, installation, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs offer excellent value since their broad expertise allows them to fix problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and economical diagnosis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity appliances by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to clean up quickly following a damaging penetration. Security support services offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with local installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a wide spectrum of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Des Moines Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of veteran network experts offers your customers in Des Moines Iowa instant assistance from a dependable technical support group with extensive background providing telephone-based consulting and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a major enabler of business productivity, and Progent's intent is to solve rather than simply record IT problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Des Moines Iowa remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering possible issues before they grow into crashes, remote monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Des Moines Iowa, Progent's online computer support engineers are ready to provide expert and affordable system help whenever your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Des Moines office deals with a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to address sudden system crises or especially complicated integration problems.
Features of Progent's Remote Network Support for Des Moines Iowa
Progent's online support, remote troubleshooting, network security expertise, and system management services give businesses in Des Moines Iowa unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Des Moines Iowa and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for online support and imposes no ongoing retainer for services provided during regular business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to authorized specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that match the special requirements of your company.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's service experts to see precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly personal service call. State-of-the-art remote connectivity tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each staff member to each client. The practice of documenting and organizing support records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.