Fast and Affordable Remote Help for Des Moines Iowa Computer Networks
For businesses in Des Moines Iowa, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve most network problems quickly. This reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where fast repairs manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to access your environment remotely without compromising system security.
Progent's advanced technical support database application stores extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help rendered to each customer by every Progent engineer. This history of trouble tickets and solutions is organized as a readily retrievable support database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions quickly.
Remote support services offered by Progent to companies in Des Moines Iowa include:
Certified Windows Support
Progent's Microsoft-expert remote service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support services including Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most complex issues associated with network planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to solve problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art remote support technology in order to provide fast, secure, and economical analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices by offering services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recuperate quickly following a serious penetration. Security support services offered by Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different network channel. A broad selection of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Des Moines Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals gives your customers in Des Moines Iowa instant assistance from a reliable technical support resource with extensive background offering telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's intent is to resolve rather than merely document IT issues.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To find out additional information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Des Moines Iowa online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize SCOM to fit your business so your IT support is proactive rather than reactive. By detecting looming problems before they evolve into full-scale emergencies, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Des Moines Iowa, Progent's online computer support specialists can provide expert and economical IT support the instant your organization needs it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Des Moines business relies on a regular independent support technician or employs a full time IT staff that can deal with ordinary computer issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to fix sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Network Services for Des Moines Iowa
Progent's online help, Internet-based repair, system security consulting, and system management services give companies in Des Moines Iowa the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your company world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Des Moines Iowa and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for phone support and requires no monthly subscription fee for services provided during normal working hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Design
Amazon MWS Software Design and Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that meet the unique needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal visit. Effective remote access software and experienced engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose workers need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoft's powerful server products with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.