Fast Online Technical Support for Des Moines Iowa IT Networks
Immediate Phone Technical Support for Des Moines NetworksFor companies in Des Moines Iowa, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces direct expenses since service calls accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-tested processes that promote the highest degree of efficiency for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to interface to your company's network remotely without violating system security.

Progent's advanced customer support database system maintains detailed histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to every client by any consultant. This archive of problems and solutions is organized as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.

Remote technical services provided by Progent to businesses in Des Moines Iowa include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network experts offers your customers in Des Moines Iowa fast assistance from an efficient network service group with years of experience delivering phone help and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's intent is to fix instead of simply record technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Des Moines Iowa online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause crashes, system monitoring can avoid stressful and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.
How Your Des Moines Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Des Moines Iowa, Progent's online network support engineers can provide expert and affordable system help the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Des Moines business works with a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to handle unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Des Moines Iowa
Progent's remote technical help services allow your Des Moines business to experience the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Des Moines Iowa, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service specialists give you an easy, quick, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically start with an IT architecture created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, performing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent offers national online technical support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft Windows technology. Online network consulting provides optimum return for your information technology dollar by preserving client productivity and limiting the time billed for computer analysis and repair. Advanced online support tools and experienced technicians and consultants combine to enable Progent to solve most network issues without squandering time and expense by going to your location. In the vast majority of cases your network problems can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help you with the toughest network problems.

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    Progent's certified ISA Server consulting experts have long backgrounds developing ISA Server-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information protection needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent provides national urgent help and consulting services for companies that operate Sun Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft Windows technology. Online technical support provides optimum leverage for your IT budget by extending client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote access tools and skilled service specialists and engineers allow Progent to solve most IT problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of telephone support and online network analysis. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security professionals to help with the most challenging system issues.

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    Progent's Microsoft-certified database developers offer businesses of any size remote support for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include software installation and integration, application architecture and coding, administration services, synchronization solutions, capacity planning, tuning, migration, information security, backup/restore systems, troubleshooting, and webinar training.

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    Forefront TMG 2010 builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a one-server solution for a variety of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified engineers can assist your company to plan and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Forefront TMG 2010 from ISA Server.

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    Progentís Microsoft-premier consultants can assist you to enhance your application servers or desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and benefits of migrating to 64-bit computing, design an affordable migration process that reduces operational interruptions, and offer inexpensive, expert remote support to assist your organization to install 64-bit software and application software on your current computers.

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    Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and troubleshoot Cisco wireless devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent has been providing SharePoint consulting services since the initial SharePoint product was published more than a decade ago, and Progent has the breadth and depth of IT know-how to help businesses of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is best suited for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management support or can help in specific tasks associated with your SharePoint 2013 migration.

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    Progent's short-term staff augmentation services allow you to respond to the need for network professionals without dealing with the expense and hassle associated with identifying and recruiting experienced technical workers and without adding to your permanent head count.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of the time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

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    SCSM 2016 Technology Consulting Services

    Small to mid-sized companies can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft Certified IT consulting professionals. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small company networks world-class availability, security, and productivity.

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    ASA Firewall with Firepower Support and Integration

    Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX 500 or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services

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    Security Patch Management Consultant Services

    Progent's Microsoft-certified Intune consultants can assist you to assess the strategic case for utilizing Intune for configuring and managing your mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent can assist your company to configure security and compliance policies, set up test environments to confirm the appropriateness of Intune for your network, install Intune across your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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    Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a seamless information management system.

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    Office 365 and iPhones Technical Support

    Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange systems. This allows you to have specific mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.

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    Juniper SSG5 Router Security Team

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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