Fast Online Technical Support for Des Moines Iowa IT Networks
For companies in Des Moines Iowa, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces direct expenses since service calls accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-tested processes that promote the highest degree of efficiency for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to interface to your company's network remotely without violating system security.
Progent's advanced customer support database system maintains detailed histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to every client by any consultant. This archive of problems and solutions is organized as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.
Remote technical services provided by Progent to businesses in Des Moines Iowa include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts offer computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to help you company to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a consultant's technical skills at the master level. CCIEs can resolve even the most difficult challenges associated with network planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value since their depth of expertise permits them to resolve problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of sophisticated remote support tools to perform efficient, secure, and economical analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of infrastructure products by delivering services such as:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recover quickly after a damaging penetration. Security services available from Progent cover in depth data security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Des Moines Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network experts offers your customers in Des Moines Iowa fast assistance from an efficient network service group with years of experience delivering phone help and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's intent is to fix instead of simply record technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Des Moines Iowa online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause crashes, system monitoring can avoid stressful and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Des Moines Iowa, Progent's online network support engineers can provide expert and affordable system help the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Des Moines business works with a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to handle unexpected network crises or especially tough integration problems.
Advantages of Progent's Network Help for Offices in Des Moines Iowa
Progent's remote technical help services allow your Des Moines business to experience the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
For most offices in Des Moines Iowa, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service specialists give you an easy, quick, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your capability to resolve future problems in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations typically start with an IT architecture created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to meet vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices need advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, performing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.