Fast and Affordable Online Troubleshooting for Des Moines Networks
Urgent Remote Technical Support for Des Moines SystemsFor businesses in Des Moines or anywhere in the state of Iowa, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve the majority of information system issues quickly. Efficient support reduces direct costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven methodologies that permit the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's system remotely without violating system security.

Progent's advanced technical support reporting system stores detailed histories describing the service that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to each Progent customer by any Progent consultant. This archive of anomalies and solutions is structured as a readily retrievable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal solutions quickly.

Online technical services offered by Progent to customers in Des Moines and anywhere in the state of Iowa include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Call Center application software to handle the particular needs of your business, or providing temporary phone support personnel to supplement your existing Call Center resources to handle demanding events such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center staff of seasoned network consultants gives your computer users in Des Moines or anywhere in the state of Iowa fast contact with a reliable technical support group with years of experience providing phone help and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's goal is to resolve rather than just report technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Des Moines, or anywhere in the state of Iowa, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive rather than reactive. By detecting looming issues before they evolve into downtime, system monitoring can avoid stressful and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a mix of platforms.
How Your Des Moines Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Des Moines or throughout the state of Iowa, Progent's online network support specialists are ready to provide expert and economical IT support whenever your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Des Moines business relies on a regular independent support technician or maintains a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to handle unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Des Moines
Progent's online IT consulting services enable your Des Moines company to realize the advantages of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Des Moines and throughout Iowa, local network support resources, whether consisting of freelance consultants or an in-house maintenance staff, can resolve typical network issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service professionals offer a convenient, quick, and economical solution to augment your regular resources and to transfer useful knowledge to improve your ability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance consultants. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your company expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT system created on a shoestring budget. Without a robust framework, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the success of the business. These poorly built environments require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical training to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.