Immediate Online Support for Des Moines Iowa Networks
For businesses in Des Moines Iowa, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested processes which ensure the highest degree of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to connect to your company's network without breaching system security.
Progent's proven technical support reporting application maintains comprehensive histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services delivered to each Progent client by every Progent engineer. This history of anomalies and resolutions is structured as a conveniently searchable proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at the most efficient resolutions quickly.
Remote technical services available from Progent to clients in Des Moines Iowa include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop support services to help you company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs know how to handle even the most difficult issues surrounding network infrastructure design, deployment, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their depth of experience permits them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network using state-of-the-art remote troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly after a serious breach. Security consulting services available from Progent include: in depth network security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile communication; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Des Moines Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran information technology experts offers your workers in Des Moines Iowa fast contact with an efficient network service group with substantial background providing telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a key driver of company productivity, and Progent's aim is to resolve rather than simply annotate network problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Des Moines Iowa remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By spotting looming issues before they expand into downtime, remote monitoring can head off inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Des Moines Iowa, Progent's online computer support specialists are ready to provide expert and cost-effective IT support whenever your business requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Des Moines business works with a regular freelance support technician or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with sudden network crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Offices in Des Moines Iowa
Progent's online network troubleshooting services enable your Des Moines organization to have the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local support resources
For most offices in Des Moines Iowa, nearby network support providers, whether represented by independent consultants or a full-time IT staff, can solve the majority of network problems. However, major troubles can occur when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service experts give you a convenient, quick, and affordable solution to augment your local help and to pass on valuable knowledge to increase your ability to resolve future problems in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance consultants have less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without help during an IT crisis. As your business expands, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Growth
Organizations typically begin with an IT system implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can impede the success of the business. Such badly designed systems require proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of IT service, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class technical help, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to each customer. The discipline of detailing and organizing support records allows more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.