Immediate Online Support for Des Moines Iowa Networks
Immediate Remote Technical Support for Des Moines SystemsFor companies in Des Moines Iowa, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they possess the practical experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where fast repairs manage to end up as big invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which promote the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's environment without compromising system security.

Progent's powerful customer support database system includes comprehensive histories for the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to each customer by every engineer. This history of issues and solutions is structured as a readily exploitable support database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.

Remote technical services available from Progent to clients in Des Moines Iowa include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you�re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center resources during high-demand events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals offers your computer users in Des Moines Iowa fast assistance from a reliable support resource with years of experience delivering phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of business performance, and Progent's policy is to solve instead of simply track technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Des Moines Iowa remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they cause crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
How Your Des Moines Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Des Moines Iowa, Progent's phone-based network support specialists can deliver expert and cost-effective IT support whenever your organization needs it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Des Moines company deals with a local independent consultant or employs a full time organization that know how to handle typical computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address sudden system emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Des Moines Iowa
Progent's remote IT consulting services allow your Des Moines company to have the benefits of immediate, expert network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most companies in Des Moines Iowa, nearby computer support providers, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. However, IT crises can spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's online service experts offer a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to increase your capability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller overhead than big service organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may require your company to wait for assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your network is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an information system created on a modest budget. Without a strong infrastructure, band-aid repairs can get piled onto an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. These badly designed environments need careful assessment, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet critical business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices require guidance and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of network service, executing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each client. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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