Immediate Remote Help for Des Moines Iowa Information Networks
Immediate Online Consulting for Des Moines SystemsFor businesses in Des Moines Iowa, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate situations where fast solutions somehow turn into large tabs. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes that promote the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your environment remotely without breaching system security.

Progent's proven customer support database application includes comprehensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support delivered to every Progent customer by every engineer. This archive of issues and solutions is organized as a conveniently exploitable support knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.

Remote technical services offered by Progent to businesses in Des Moines Iowa include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your existing organization, identifying or modifying Help Desk Call Center software products to address the particular requirements of your company, or adding temporary phone support personnel to work with your existing Call Center team during unusually busy events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Des Moines Iowa quick assistance from a large technical support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a solid enabler of business success, and Progent's target is to resolve and not merely document IT issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Des Moines Iowa online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on multiple platforms.
How Your Des Moines Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Des Moines Iowa, Progent's online computer support engineers can deliver professional and affordable system support the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Des Moines business relies on a local freelance consultant or maintains an in-house IT staff that know how to handle typical computer problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with unexpected system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Des Moines Iowa
Progent's online support services enable your Des Moines company to enjoy the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Des Moines Iowa, nearby computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical network problems. However, serious problems might occur when local resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's online support professionals give you an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful knowledge to increase your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance service people have less internal costs than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your business to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Lacking a robust framework, band-aid fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such badly designed systems need proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent’s Technical Response Center offers national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support engineers offer phone help and online secure computer access to isolate and resolve technical problems rapidly and affordably. The breadth of IT experience represented by Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to qualified specialists as needed.

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    If your company is producing UNIX or Linux applications in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your area of strategic expertise while avoiding the continual hassle of maintaining your business network. Through the use of smart network monitoring and by providing online and on-site assistance when your company needs it, Progent offers an affordable solution for maintaining an IT system that features excellent availability, security, and performance. Progent's developer support services feature full-service information technology outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, network monitoring, and Helpdesk services.

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    Progent’s Technical Response Center offers nationwide extended hours remote help for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone support and online secure network access to troubleshoot and resolve technical problems rapidly and economically. The scope of technical expertise available from Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to competent experts as required. For urgent issues, the TRC tries to respond to your request for support within one hour.

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    Progent's Cisco Meraki wireless access point experts provide remote and on-premises support to assist organizations of any size to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their location or computing device.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft ISA Server 2006 and provides a centrally administered Internet gateway that acts as a one-server solution for an array of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting features, allows custom reporting powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to migrate smoothly to Forefront Threat Management Gateway from any version of ISA Server.

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    Office 365 is Microsoft's growing family of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in an array of product bundles intended for markets from individuals and households to enterprises. Progent offers fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that transparently integrate local and cloud products and services.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.

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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network voice communication. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Windows AD. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified IM and Presence consultants offer remote and onsite support to help you to maintain and repair your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade.

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    Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is a financial and business analysis solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and configure, and with its modular design you can license only the functions you currently need, with the option to expand users and increase capabilities in the future. Progent’s Dynamics GP/Great Plains consulting experts can help you deploy, customize and administer the current release of Microsoft Dynamics GP or migrate smoothly from an older edition.

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