Fast and Affordable Remote Help for Des Moines Information Networks
For businesses in Des Moines or anywhere in Iowa, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. This reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from situations where fast repairs somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and proven processes that allow the highest degree of efficiency for online help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's environment remotely without compromising corporate security.
Progent's sophisticated technical support database system maintains extensive documentation of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to every Progent client by any Progent engineer. This history of anomalies and resolutions is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with the best resolutions in the least time.
Remote support provided by Progent to businesses in Des Moines and anywhere in the state of Iowa include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server development, SharePoint 2016 migration consulting services, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network engineers, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn issues occurring in network design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value since their deep expertise allows them to resolve problems quickly. In many cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via sophisticated on-line support technology to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide help for the entire range of Cisco's top-selling selection of infrastructure products by delivering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security services available from Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Des Moines Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the budget to create an internal Help Desk Call Center but who need fast access to an effective Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex technical challenges, or be available in overflow instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk staff of seasoned information technology experts provides your clients in Des Moines or anywhere in the state of Iowa instant access to a reliable network service resource with substantial background providing telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a crucial contributor to business success, and Progent's aim is to resolve rather than simply track network issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Des Moines, or anywhere in the state of Iowa, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive and automated. By anticipating potential issues before they result in downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments powered by a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Des Moines or throughout the state of Iowa, Progent's online network support specialists can provide professional and economical system help the moment your company needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Des Moines business deals with a regular independent support technician or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to handle unexpected system crises or particularly tough integration projects.
Details of Progent's Remote Network Services for Des Moines
Progent's phone help, remote troubleshooting, system security consulting, and system administration services offer companies in Des Moines or throughout the state of Iowa unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Des Moines and is also ideal for customers in more remote areas of Iowa that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and imposes no periodic retainer for services provided during normal working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support in specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that address the unique requirements of your company.
- State of the Art Remote Access Tools
Protected online access allows Progent's service experts to see precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise demand an expensive personal visit. Sophisticated online connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical background, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.