Fast Remote Troubleshooting for Des Moines Iowa Computer Systems
For businesses in Des Moines Iowa, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of network problems quickly. This reduces direct expenses because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as major invoices. Progent's skill at handling problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to access your system without compromising corporate security.
Progent's sophisticated customer support database application stores thorough documentation describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to each Progent client by any consultant. This database of anomalies and resolutions is structured as a readily accessible internal database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions quickly.
Online services offered by Progent to clients in Des Moines Iowa include:
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to deal with the most difficult challenges associated with network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to resolve problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system using state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure products. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to strengthen the immunity of your Windows, macOS and OS X, Linux network against assaults or assist your business to recuperate quickly following a serious breach. Security services available from Progent cover in depth data security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Des Moines Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Des Moines Iowa rapid assistance from a dependable network service resource with extensive experience delivering phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's goal is to fix rather than simply track technical problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides remote advanced consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Des Moines Iowa online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT maintenance is proactive and automated. By detecting potential trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a combination of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Des Moines Iowa, Progent's online network support engineers can provide effective and economical IT help the moment your company requires it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Des Moines business has a regular freelance support technician or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to solve sudden system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Des Moines Iowa
Progent's online support services enable your Des Moines organization to realize the benefits of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local support resources
With most companies in Des Moines Iowa, local network support providers, whether represented by outside consultants or an internal IT staff, can handle typical network issues. On the other hand, serious problems sometimes spring up when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these situations, Progent's online service professionals give you an easy, quick, and economical way to augment your regular help and to convey valuable information to improve your ability to resolve downstream problems in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network remains up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often begin with an IT architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture that can deliver the stable foundation to meet vital business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller organizations need guidance and technical training to negotiate an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of IT support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.