Fast Online Troubleshooting for Des Moines Computer Networks
For businesses in Des Moines or anywhere in Iowa, Progent offers online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve most network issues quickly. This reduces immediate costs because solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick fixes somehow end up as major invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to communicate with your environment remotely without compromising corporate security.
Progent's powerful technical support database system keeps extensive records describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of all help rendered to every customer by every Progent engineer. This history of trouble tickets and responses is organized as an easily exploitable support database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can find optimal solutions in the least time.
Remote support provided by Progent to clients in Des Moines and throughout the state of Iowa include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified remote service professionals can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to assist you company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex issues occurring in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In common cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system using sophisticated on-line support tools in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity devices. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly following a damaging breach. Security support services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide advanced remote support to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of computer technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Des Moines Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with professional telephone assistance plus the ability to escalate complex tasks to advanced engineers.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk software to address the special needs of your business, or providing occasional phone support staff to supplement your in-house Call Center team to handle unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Des Moines or anywhere in the state of Iowa immediate contact with an efficient network service group with substantial experience offering phone help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to solve rather than merely report technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Des Moines, or anywhere in the state of Iowa, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive and automated. By exposing emerging issues before they cause network outages, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a combination of platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Des Moines or throughout the state of Iowa, Progent's online network support engineers can deliver expert and economical system help whenever your business requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Des Moines business relies on a local independent consultant or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Des Moines
Progent's online support services allow your Des Moines business to experience the benefits of timely, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
For most organizations in Des Moines or anywhere in Iowa, nearby network support providers, whether represented by freelance consultants or a full-time maintenance staff, can deal with typical technical issues. On the other hand, serious problems can strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts offer a convenient, quick, and affordable solution to augment your local resources and to transfer valuable information to improve your ability to deal with future issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people carry less internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to go without help during an IT crisis. As your company expands, network downtime and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service expertise to make sure your IT system stays up and running.
- Build a Solid Foundation for Seamless Expansion
Businesses often start with an information system implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such badly designed environments need proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet vital business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses require guidance and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The practice of documenting and archiving support records allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.