Fast and Affordable Remote Technical Support for Des Moines Iowa IT Networks
Immediate Online Consulting for Des Moines SystemsFor organizations in Des Moines Iowa, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. Unlike typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick solutions somehow end up as substantial invoices. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to link to your environment remotely without violating network security.

Progent's sophisticated service reporting system includes detailed histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to each client by any engineer. This database of trouble tickets and fixes is organized as a conveniently retrievable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to arrive at optimal resolutions promptly.

Online technical support services available from Progent to clients in Des Moines Iowa include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of veteran network experts offers your customers in Des Moines Iowa instant assistance from a dependable technical support group with extensive background providing telephone-based consulting and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a major enabler of business productivity, and Progent's intent is to solve rather than simply record IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Des Moines Iowa remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering possible issues before they grow into crashes, remote monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of OS platforms.
How Your Des Moines Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Des Moines Iowa, Progent's online computer support engineers are ready to provide expert and affordable system help whenever your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Des Moines office deals with a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to address sudden system crises or especially complicated integration problems.

Features of Progent's Remote Network Support for Des Moines Iowa
Progent's online support, remote troubleshooting, network security expertise, and system management services give businesses in Des Moines Iowa unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    Progentís Technical Response Center offers national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service professionals provide phone support and remote secure computer access to troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to qualified experts as required.

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    Configuration Manager 2016 automates software provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network assets, guards against company data leakage, performs network health monitoring, allows safe end-user self service, and offers a common point of control for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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    Progent's Cisco Catalyst 802.11ax Access Point consultants offer affordable online and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Remote 24x7 network monitoring, automated alarms, and periodic reports are crucial to preserving the proper operation of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced to the point that businesses of all sizes can afford a degree of protection that was once reserved for enterprises. Progent offers several RMM solutions delivered as low-cost service packages created to assist your company to identify and resolve a an array of network issues before they get big enough to disrupt your business.

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    Medium-size companies can enjoy all the advantages of System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Premier Certified network support experts. With Progent's economically priced IT support packages, mid-size organizations can select a simple co-sourcing package built around System Center Operations Manager with server monitoring, automated warnings, in-depth reporting, Help Desk support, and online troubleshooting. For companies with line-of-business applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to provide mid-size company networks enterprise-class availability, security and performance.

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    Progent's Microsoft and Cisco-certified network engineers can help you to determine the benefits of Microsoft Exchange 2010 for your company and can assist you to design and carry out a smooth upgrade to Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick payback by increasing your workers' efficiency, cutting the expense of equipment and support, streamlining administration, and integrating your key communications technologies.

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    Progent can help small companies to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.

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    Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's certified unified communications experts can provide remote and on-premises support to help you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to design and execute a smooth Skype for Business migration.

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    Progent is an Altaro partner and can plan and manage a deployment of Altaro O365 Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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    Progent can assist businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Windows Hyper-V 2016 utilizes core features initially designed for and refined on Azure, among the world's largest public clouds. This significantly improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, availability, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-centric or hybrid installation, create and execute a smooth migration plan, educate your IT management and technical support personnel, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.

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    Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent offers the experience to complete your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.

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    Progent can show you how to plan, configure, manage, monitor, and troubleshoot a viable Wireless network infrastructure, select appropriate products, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a thorough 802.11x network security strategy that is well integrated with the security strategy for your overall business network.

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    Progent can provide fast and affordable online access to a certified Oracle DBA consultant or an Oracle application developer. Progent can provide comprehensive DBA services for any version of Oracle including 10g and 11g and can also assist you to design, create, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication technologies and ASM file/volume manager.

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    Progent can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to move from a legacy release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and repair your current SCVMM 2012 ecosystem to make sure you get maximum business value.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and send messages, search the Exchange global address list, copy addresses, sync up calendars, and alert fellow workers to meetings with your Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.

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    Progent's Juniper Networks-authorized NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-technology environments.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing, distribution and service organizations to simplify complicated supply chains and streamline key processes in order to get products to market quickly and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with over two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises services that can range from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent offers national online phone support and troubleshooting services for companies who run Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows products. Progent's engineers offer macOS and OS X clients a variety of services such as desktop assistance, migration to the current version of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad support, or migrating to iCloud. Online technical support offers optimum leverage for your IT budget by extending client efficiency and limiting the hours billed for network repair services. Advanced online access technology and experienced technicians and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your location. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to help you with the toughest system problems.


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