Immediate Remote Technical Support for Des Moines Iowa IT Networks
Fast Online Support for Des Moines SystemsFor organizations in Des Moines Iowa, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to resolve most information system issues quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast repairs somehow turn into large bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which permit the highest level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to access your company's environment without breaching system security.

Progent's sophisticated technical support reporting system stores comprehensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support delivered to each customer by every Progent engineer. This database of problems and resolutions is structured as a quickly retrievable support knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to arrive at optimal solutions promptly.

Online support available from Progent to customers in Des Moines Iowa include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Des Moines Iowa quick assistance from a reliable support resource with years of experience offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business performance, and Progent's aim is to fix instead of merely track IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Des Moines Iowa online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering potential issues before they grow into downtime, remote monitoring can head off disruptive and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support multiple OS platforms.
How Your Des Moines Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Des Moines Iowa, Progent's phone-based network support specialists can deliver expert and economical IT help the moment your company requires it. More than two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Des Moines company works with a regular independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to fix unexpected system emergencies or especially complex integration projects.

Details of Progent's Online Network Services for Des Moines Iowa
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services give offices in Des Moines Iowa the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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