Immediate Online Help for Des Moines Information Networks
For businesses located in Des Moines or anywhere in the state of Iowa, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve most network problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where quick repairs somehow end up as large tabs. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested processes that permit the maximum degree of effectiveness for online consulting and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your computer system remotely without violating system security.
Progent's advanced technical support database system includes thorough records of the service that Progent's clients have received. Progent's team engineers have the benefit of the history of support rendered to each customer by any consultant. This history of anomalies and resolutions is stored as a readily retrievable support database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up other massive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with optimal solutions quickly.
Remote technical support services available from Progent to clients in Des Moines and anywhere in the state of Iowa include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service experts offer computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to deal with the most complex problems surrounding network planning, deployment, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs represent an exceptional value because their broad expertise enables them to fix problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network using sophisticated remote support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure devices by delivering services that include:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough network security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Des Moines Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk software products to handle the unique needs of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center group to deal with high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran information technology experts gives your workers in Des Moines or anywhere in the state of Iowa fast assistance from a dependable network service group with years of background providing telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to solve and not just annotate technical issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team can supply online and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Des Moines or anywhere in the state of Iowa, Progent's online network support specialists are ready to provide expert and cost-effective system support the moment your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Des Moines company works with a regular freelance consultant or maintains an in-house IT staff that can deal with common computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to deal with sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Des Moines
Progent's online support, remote troubleshooting, network security consulting, and network management services give businesses in Des Moines or throughout the state of Iowa unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Des Moines and is also ideal for customers in geographic areas of Iowa that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online help and requires no periodic retainer for services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the specific requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly personal service call. Sophisticated remote connectivity tools and experienced technicians together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for High System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of IT support, performing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.