For small and midsize businesses located in Des Moines Iowa, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes manage to turn into major bills. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and proven processes which permit the highest level of efficiency for online technical support and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's network remotely without violating corporate security.
Progent's proprietary service reporting application maintains thorough records for the service that Progent's clients have received. Progent's team engineers have access to the records of assistance rendered to every Progent client by any engineer. This history of anomalies and resolutions is stored as a quickly retrievable support knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Des Moines Iowa or to find out more about Progent's phone support options, call Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's engineers to handle practically any emergency that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to small businesses in Des Moines include:
Progent's UNIX/Linux consultants can provide emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Progent also offers a broad range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk software to meet the unique needs of your company, or adding temporary phone support personnel to work with your existing Help Desk team to handle demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology professionals offers your workers in Des Moines Iowa rapid access to a reliable technical support group with extensive experience delivering phone consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's target is to solve and not merely track IT issues.
Progent's Mac experts can promote the imaginative elements of Macintosh computing by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Des Moines Iowa online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive and automated. By uncovering emerging issues before they cause crashes, proactive monitoring can head off disruptive and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of operating systems.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
City | Address | Phone | Link |
Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |