UNIX and Linux Phone-based Technical Support for

For small and midsize companies in Des Moines or anywhere in the state of Iowa, Progent offers help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online support engineers represent exceptional value due to the fact that they have the practical experience and the advanced technology to solve the majority of information system problems quickly. This lowers direct expenses because solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving problems quickly translates into your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for remote technical support and repair for small company IT networks. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to interface to your system remotely without breaching system security.

Progent's proprietary technical support reporting application includes comprehensive histories of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services delivered to every Progent client by any engineer. This archive of issues and solutions is stored as an easily exploitable support database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists can determine optimal solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Des Moines or anywhere in Iowa or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's phone-based network support experts possess credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's engineers to manage practically any emergency likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services available from Progent to small businesses in Des Moines and anywhere in the state of Iowa include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to the latest Windows or Linux environments. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to deal with the most intractable problems occurring in network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness since their broad experience permits them to resolve the most complex problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Few consulting organizations make CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get immediate assistance for serious network issues that are lowering business productivity but are not within the experience of your ordinary computer support resources. Progent's Cisco CCIE support experts can communicate with your environment via the latest on-line troubleshooting tools to provide efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier remote support professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and configuration, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide array of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are designed for small companies who lack the resources to support an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.

  Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your existing organization, identifying or modifying Help Desk Call Center software products to meet the particular requirements of your business, or adding temporary phone support staff to reinforce your in-house Call Center group to deal with unusually busy scenarios like software migrations, major upgrades, or installing new business software.

  Progent's Help Desk team of seasoned information technology professionals offers your customers in Des Moines or anywhere in the state of Iowa quick communication with a reliable technical support resource with extensive experience delivering phone help and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a key enabler of company productivity, and Progent's aim is to fix instead of merely record IT problems.

• Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Consulting Team offers remote and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Excel. To learn more on Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac experts can nurture the creative aspect of Macintosh computing by delivering remote consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Des Moines, or anywhere in the state of Iowa, online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network support is proactive and automated. By exposing potential issues before they grow into downtime, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by multiple operating systems.