For small and midsize companies located in Des Moines Iowa, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's online support services offer excellent leverage because they have the practical background and the advanced technology to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where quick solutions manage to turn into major bills. Progent's penchant for handling problems quickly results in your company conserving money.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies that promote the maximum degree of effectiveness for online consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your environment remotely without breaching network security.
Progent's sophisticated technical support reporting application keeps detailed records of all service that Progent's clients have received. Progent's staff consultants have access to the details of support rendered to every Progent client by any Progent consultant. This archive of trouble tickets and solutions is stored as a conveniently exploitable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at optimal solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Des Moines Iowa or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote network support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to handle practically any crisis that may occur in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-operating system environments, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to companies in Des Moines include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of information technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older applications to current Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their deep expertise allows them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a CCIE so your company can receive urgent support for severe network issues that are crippling worker productivity but are outside the scope of your local network service resources. Progent's CCIE engineers can tie into your computer system using sophisticated remote troubleshooting technology to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN technology.
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can provide computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your business to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses often need. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Des Moines Iowa Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who don't have the resources to create an internal Help Desk Call Center but who want fast communication with an effective Call Center with professional phone support as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or revamping your existing organization, identifying or modifying Call Center application software to meet the unique needs of your company, or adding occasional online staff to reinforce your internal Call Center team to deal with unusually busy events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network consultants offers your workers in Des Moines Iowa rapid communication with an efficient technical support resource with years of background delivering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a major contributor to business success, and Progent's intent is to fix rather than simply record IT issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional engineering expertise and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To read more information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic aspect of Mac environments by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Des Moines Iowa online computer system monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By detecting looming issues before they result in network outages, remote monitoring can avoid inconvenient and costly service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest