For small and midsize companies in Des Moines Iowa, Progent provides help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems quickly. This lowers direct expenses because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow end up as substantial bills. Progent's skill at disposing of problems efficiently results in your company saving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized technologies and proven methodologies that permit the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's system remotely without violating network security.
Progent's powerful technical support reporting system keeps extensive documentation for the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of all help delivered to each customer by every Progent engineer. This database of issues and repairs is organized as an easily retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can come up with the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Des Moines Iowa or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online support professionals offer advanced credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any crisis that may occur in a small business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to small businesses in Des Moines include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's technical skills at the master level. Cisco qualified CCIEs can handle the most stubborn challenges occurring in network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to fix even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive immediate support for serious network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your ordinary IT service group or consultant. Progent's Cisco CCIE consultants can communicate with your network by means of advanced remote troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support experts can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recover quickly after a damaging breach. Security consulting services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Des Moines Iowa Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or enhancing your established one, evaluating or modifying Call Center software to address the special requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk team during demanding situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran network experts gives your clients in Des Moines Iowa immediate assistance from an efficient support group with years of background delivering telephone-based consulting and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's intent is to solve rather than simply annotate IT issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including CRM, Office Project, MS Office Word, and MS Office Excel. For more information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the creative facets of Mac environments by offering remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Des Moines Iowa remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By anticipating potential issues before they expand into network outages, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest