For small and midsize companies in Des Moines Iowa, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support reduces direct expenses since solutions take up fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at solving problems quickly translates into your company conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's environment remotely without violating corporate security.
Progent's highly evolved customer support database system stores thorough histories of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of all help provided to each Progent client by any consultant. This history of problems and repairs is structured as a readily exploitable support database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with optimal solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Des Moines Iowa or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online support engineers have advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to address practically any crisis likely to occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to customers in Des Moines include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad array of information technology including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs are an excellent cost-effectiveness because their broad experience permits them to find solutions for the most intractable problems rapidly. In common instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can receive urgent assistance for severe network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your ordinary computer service resources. Progent's Cisco-qualified CCIE consultants can communicate with your environment using advanced remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to clean up quickly after a damaging penetration. Security solutions offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Des Moines Iowa Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the money or time to build and maintain an in-house Call Center but who require fast communication with a dependable Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or improving your established organization, evaluating or customizing Help Desk software to meet the special requirements of your corporation, or providing temporary online staff to supplement your existing Call Center resources to deal with unusually busy situations like software transitions, major updates, or rolling out new applications.
Progent's Call Center team of veteran network professionals offers your computer users in Des Moines Iowa quick communication with a dependable support resource with extensive experience offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's target is to fix instead of just report IT problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To find out more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative aspect of Macintosh environments by delivering phone-based consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Des Moines Iowa online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting possible issues before they grow into downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest