For small and midsize businesses located in Des Moines or anywhere in the state of Iowa, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of network issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick repairs somehow end up as big tabs. Progent's skill at dealing with problems quickly translates into your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your network without breaching corporate security.
Progent's advanced technical support database application keeps detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help delivered to each customer by any Progent consultant. This history of anomalies and resolutions is stored as a readily retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote service experts are able to arrive at the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Des Moines or anywhere in Iowa or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online technical service engineers offer advanced credentials in an extensive set of products and technologies. This broad range of capability enables Progent's engineers to handle virtually any crisis likely to occur in a small business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical support services provided by Progent to companies in Des Moines and anywhere in the state of Iowa include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as system architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and indicates an individual's networking skills at the expert level. Cisco CCIEs can handle the most difficult issues associated with network infrastructure design, integration, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their deep experience enables them to find solutions for even the most difficult problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get immediate support for serious network problems that are lowering business productivity but are not within the experience of your local IT support group or consultant. Progent's CCIE support experts can communicate with your computer system by means of the latest on-line support tools to perform quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-premier remote service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP security consultants offer a variety of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Des Moines Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are designed for small businesses who lack the resources to create an internal Call Center but who require quick response from an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the particular needs of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center team to handle demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology consultants gives your computer users in Des Moines or anywhere in the state of Iowa rapid contact with an effective support resource with extensive background offering phone help and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of business efficiency, and Progent's goal is to solve rather than simply track technical problems.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can promote the artistic facets of Macintosh environments by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Des Moines, or anywhere in the state of Iowa, online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.