For small and midsize businesses located in Des Moines Iowa, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network issues rapidly. This lowers direct costs because solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing model for remote support is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize company IT networks. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's network without breaching network security.
Progent's powerful service database system maintains extensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services rendered to every Progent customer by any consultant. This database of anomalies and repairs is organized as a readily accessible internal database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Des Moines Iowa or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's remote support professionals offer certified skills in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to resolve practically any problem that may take place in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to small businesses in Des Moines include:
Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Progent also can deliver a full range of remote PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk software to address the unique requirements of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Des Moines Iowa fast communication with a reliable network service resource with substantial background providing phone support and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a solid driver of business productivity, and Progent's intent is to solve instead of simply record IT problems.
Progent's Mac consultants can promote the imaginative facets of Apple Mac environments by delivering remote help services and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Des Moines Iowa online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, system monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
City | Address | Phone | Link |
Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |