For small and midsize businesses located in Des Moines Iowa, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network issues rapidly. This lowers direct costs because solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing model for remote support is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize company IT networks. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's network without breaching network security.
Progent's powerful service database system maintains extensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services rendered to every Progent customer by any consultant. This database of anomalies and repairs is organized as a readily accessible internal database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Des Moines Iowa or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote support professionals offer certified skills in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to resolve practically any problem that may take place in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to small businesses in Des Moines include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a person's networking skills at the expert level. Cisco CCIEs can resolve the most intractable challenges encountered in network planning, installation, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to find solutions for even the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a CCIE so you can get urgent help for severe network issues that are impacting business efficiency but are beyond the scope of your ordinary computer service resources. Progent's CCIE consultants can communicate with your computer system using advanced remote troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts offer computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and ISSAP security engineers can provide a variety of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover quickly following a damaging penetration. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Des Moines Iowa Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller companies who lack the resources to support an in-house Help Desk but who want fast response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk software to address the unique requirements of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Des Moines Iowa fast communication with a reliable network service resource with substantial background providing phone support and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a solid driver of business productivity, and Progent's intent is to solve instead of simply record IT problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative facets of Apple Mac environments by delivering remote help services and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Des Moines Iowa online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, system monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest