For small and midsize businesses located in Des Moines Iowa, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes manage to turn into major bills. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and proven processes which permit the highest level of efficiency for online technical support and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's network remotely without violating corporate security.
Progent's proprietary service reporting application maintains thorough records for the service that Progent's clients have received. Progent's team engineers have access to the records of assistance rendered to every Progent client by any engineer. This history of anomalies and resolutions is stored as a quickly retrievable support knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Des Moines Iowa or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's engineers to handle practically any emergency that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to small businesses in Des Moines include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to fix even the most difficult problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive urgent assistance for complex network infrastructure problems that are impacting business productivity but are not within the experience of your regular network maintenance providers. Progent's Cisco CCIE engineers can interface to your environment via the latest on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts offer computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recover quickly after a damaging breach. Security support services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Des Moines Iowa Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for small businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk software to meet the unique needs of your company, or adding temporary phone support personnel to work with your existing Help Desk team to handle demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology professionals offers your workers in Des Moines Iowa rapid access to a reliable technical support group with extensive experience delivering phone consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's target is to solve and not merely track IT issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To learn more about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative elements of Macintosh computing by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Des Moines Iowa online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive and automated. By uncovering emerging issues before they cause crashes, proactive monitoring can head off disruptive and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest