For small and midsize businesses in Des Moines or anywhere in Iowa, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike many remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the highest level of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's system without compromising system security.
Progent's proprietary service reporting application includes comprehensive records for the service that Progent's clients have been provided. Progent's staff engineers have access to the details of services rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a quickly accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Des Moines or anywhere in Iowa or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote network support engineers offer credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to companies in Des Moines and anywhere in the state of Iowa include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email systems, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. CCIEs can resolve the most stubborn problems encountered in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to resolve the most complex problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive timely assistance for severe network issues that are crippling business efficiency but are not within the comfort zone of your local IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly after a serious penetration. Security consulting services available from Progent cover in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Des Moines Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your current Call Center resources. Progent's Virtual Call Center can operate as an escalation alternative to resolve complex technical challenges, or be ready in those instances when your other service providers are overwhelmed.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or customizing Call Center application software to address the unique requirements of your corporation, or providing occasional online staff to supplement your internal Help Desk group to deal with high-demand events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network experts offers your computer users in Des Moines or anywhere in the state of Iowa fast assistance from an efficient support resource with substantial background offering telephone-based help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's intent is to solve instead of just track network issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering support and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the artistic aspect of Mac environments by providing remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Des Moines, or anywhere in the state of Iowa, remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By exposing potential issues before they grow into network outages, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate multiple OS platforms.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.