For small and midsize businesses in Des Moines or anywhere in Iowa, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike many remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the highest level of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's system without compromising system security.
Progent's proprietary service reporting application includes comprehensive records for the service that Progent's clients have been provided. Progent's staff engineers have access to the details of services rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a quickly accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Des Moines or anywhere in Iowa or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote network support engineers offer credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to companies in Des Moines and anywhere in the state of Iowa include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email systems, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. CCIEs can resolve the most stubborn problems encountered in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to resolve the most complex problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive timely assistance for severe network issues that are crippling business efficiency but are not within the comfort zone of your local IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM and CISSP security consultants can provide a range of security solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a damaging breach. Security support services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Des Moines Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to create an internal Help Desk Call Center but who need quick response from a dependable Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent extension of your established Help Desk staff. Progent's Virtual Call Center can act as an escalation resource to resolve complex technical challenges, or be ready in overflow situations when your regular resources are too busy.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk Call Center software products to handle the unique demands of your business, or adding occasional phone support staff to work with your existing Help Desk resources to deal with unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Des Moines or anywhere in the state of Iowa fast contact with a large network service group with substantial background offering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant contributor to company performance, and Progent's aim is to resolve rather than simply annotate IT problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, MS Word, and Microsoft Excel. To learn more information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the creative components of Macintosh systems by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Des Moines, or anywhere in the state of Iowa, remote network monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into downtime, remote monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.