Fast Phone Support for Des Moines Iowa UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Des Moines Iowa, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online technical support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to solve most information system problems rapidly. This reduces direct expenses since solutions require a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's billing model for online support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.

Progent's Remote Support Technologies
Over the years, Progent has developed a set of customized technologies and field-proven processes that ensure the highest degree of efficiency for remote consulting and repair for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's online support team to interface to your company's system remotely without compromising network security.

Progent's highly evolved customer support reporting application includes detailed records for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance rendered to every customer by every engineer. This history of problems and solutions is structured as an easily retrievable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other vast technical databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with optimal solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Des Moines Iowa or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's online technical service engineers have certified skills in an extensive array of technologies. This broad scope of technical skills allows Progent's engineers to address practically any problem likely to take place in a small business information system. Credentials held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to companies with multi-OS environments, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services available from Progent to small businesses in Des Moines include:

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center service options for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the money or time to assemble and manage an in-house Call Center but who want fast access to a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or customizing Help Desk software to handle the particular requirements of your company, or providing temporary online staff to reinforce your internal Call Center group to deal with high-demand events like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned network experts gives your computer users in Des Moines Iowa fast contact with a dependable technical support resource with years of background offering telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a significant enabler of business productivity, and Progent's goal is to fix instead of just annotate technical problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the imaginative components of Mac environments by offering phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or building an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Des Moines Iowa remote network monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a variety of platforms.

How Your Des Moines Iowa Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
United States
(515) 985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
United States
(402) 817-1222 Lincoln Network Support Services
Omaha 950 S 10th Street
Omaha, NE 68108
United States
(402) 702-0010 Omaha Network Support Services

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