For small and midsize companies in Des Moines Iowa, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system problems quickly. This reduces immediate costs since solutions take up a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast repairs manage to end up as substantial invoices. Progent's skill at disposing of problems quickly translates into your business spending less money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the highest level of efficiency for remote technical support and repair for small and midsize company computer systems. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your system remotely without compromising system security.
Progent's advanced technical support reporting application maintains detailed histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance rendered to every client by every Progent consultant. This database of trouble tickets and solutions is stored as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Des Moines Iowa or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online technical service engineers possess credentials in an extensive set of technologies. This breadth of capability permits Progent's consultants to tackle practically any crisis likely to crop up in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To help customers with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services provided by Progent to customers in Des Moines include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve even the most stubborn challenges occurring in network design, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to fix even the most complex problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your local computer maintenance group or consultant. Progent's CCIE consultants can communicate with your computer system via advanced on-line troubleshooting technology to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online PC desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a damaging breach. Security services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; building safe architectures for remote and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Des Moines Iowa Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the budget to support an internal Call Center but who require quick communication with a reliable Call Center with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software products to handle the particular needs of your company, or adding occasional phone support staff to work with your in-house Help Desk team to deal with high-demand situations like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of veteran network experts gives your computer users in Des Moines Iowa quick assistance from a large network service group with years of background providing telephone-based support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's aim is to resolve rather than just record IT issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff can supply online professional consulting expertise and education in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can nurture the artistic facets of Macintosh systems by providing remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Des Moines Iowa online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, automated monitoring can avoid stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest