UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for

For small companies located in Des Moines Iowa, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's remote support services offer excellent leverage because they have the practical background and the advanced technology to resolve most network issues quickly. This lowers immediate costs since service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick repairs somehow turn into big invoices. Progent's skill at dealing with technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that ensure the highest degree of efficiency for online help and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to access your company's network remotely without breaching corporate security.

Progent's advanced customer support reporting application keeps detailed documentation describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services delivered to every Progent customer by any Progent consultant. This database of anomalies and fixes is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts can find the best resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Des Moines Iowa or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's consultants to tackle virtually any emergency that may take place in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-platform environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services Offered by Progent to customers in Des Moines include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most difficult issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs provide excellent value because their broad expertise enables them to fix the most difficult problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a CCIE so your company can get urgent assistance for complex network issues that are impacting business productivity but are outside the scope of your local IT support providers. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of the latest remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a broad variety of platform support services including Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of online PC desktop consulting and support services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier Network Security Experts
  Progent's certified CISSP and ISSAP security consultants offer a range of security services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover rapidly after a serious penetration. Security services offered by Progent cover thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Services
  Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for small companies who lack the money or time to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting expertise can support you in building an efficient new Help Desk or improving your existing organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your business, or adding temporary online personnel to reinforce your existing Call Center resources to deal with unusually busy events such as software migrations, major updates, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Des Moines Iowa quick contact with an efficient technical support resource with years of experience providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's target is to solve and not just document IT problems.

• Applications Services: Training, Development, and Integration
  Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To find out more on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac consultants can nurture the imaginative components of Mac systems by offering remote consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Des Moines Iowa remote network and server monitoring support centered around MS Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they expand into network outages, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of OS platforms.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.