For small businesses located in Des Moines Iowa, Progent provides support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve most network issues quickly. This lowers direct expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast solutions somehow turn into large tabs. Progent's skill at solving problems quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online consulting and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to link to your network remotely without violating network security.
Progent's sophisticated technical support reporting system stores detailed histories for the support that Progent's clients have received. Progent's team consultants have access to the records of all help provided to every customer by every Progent engineer. This database of problems and solutions is stored as a readily accessible proprietary database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can come up with the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Des Moines Iowa or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's remote consulting engineers possess certified skills in an extensive array of technologies. This breadth of capability enables Progent's engineers to resolve practically any problem that may take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with multi-platform environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to clients in Des Moines include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of information technology including system infrastructure, email systems, network and operational security, UNIX and Windows integration, VMware products for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues encountered in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their broad experience allows them to find solutions for the most intractable problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support organizations make CCIEs available to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate support for serious network problems that are lowering business efficiency but are beyond the scope of your ordinary IT service group or consultant. Progent's Cisco CCIE engineers can connect to your environment using the latest on-line support tools to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online desktop support including Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly after a serious penetration. Security consulting services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for special projects that small companies often request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Des Moines Iowa Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need quick access to an effective Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk software products to handle the particular needs of your corporation, or adding occasional online staff to reinforce your internal Help Desk team during demanding events like software transitions, major updates, or installing new applications.
Progent's Call Center team of seasoned network consultants provides your customers in Des Moines Iowa rapid access to a reliable network service group with substantial experience offering telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's policy is to fix and not merely document IT issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Word, and MS Excel. To find out more on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative components of Macintosh computing by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Des Moines Iowa online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming issues before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest