For small and midsize businesses located in Des Moines or anywhere in Iowa, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of network problems quickly. Efficient support reduces immediate costs since solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for handling technical issues efficiently translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of optimized tools and proven processes that allow the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your computer system without compromising system security.
Progent's advanced customer support reporting system maintains extensive histories for the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to each Progent customer by every engineer. This database of anomalies and repairs is structured as a quickly searchable support knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to come up with the best solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Des Moines or anywhere in Iowa or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support experts have certified skills in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's consultants to resolve practically any emergency likely to take place in a small company network. Certifications awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with multi-platform networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to clients in Des Moines and anywhere in the state of Iowa include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with even the most complex issues associated with network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration tools and developing workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their broad experience allows them to fix even the most complex problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate help for complex network infrastructure problems that are hurting business efficiency but are outside the scope of your regular network maintenance resources. Progent's CCIE support experts can interface to your computer system using the latest remote troubleshooting tools to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recuperate quickly following a serious breach. Security services available from Progent include: thorough security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Des Moines Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are well suited for small companies who lack the budget to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center software products to handle the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Call Center group to deal with unusually busy events such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals gives your clients in Des Moines or anywhere in the state of Iowa rapid contact with an efficient network service group with substantial experience delivering phone help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's intent is to fix and not simply report network problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative components of Macintosh environments by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, online computer system monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By anticipating emerging issues before they result in crashes, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a variety of OS platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.