For small and midsize companies in Des Moines Iowa, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems quickly. This lowers immediate expenses since solutions take up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at handling problems quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven processes which permit the highest level of efficiency for online technical support and repair for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without compromising network security.
Progent's sophisticated service database system maintains thorough records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to every customer by every Progent consultant. This archive of anomalies and resolutions is structured as an easily searchable support database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote consulting specialists can find the best resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Des Moines Iowa or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's phone-based support experts have credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to tackle almost any crisis likely to crop up in a small or midsize business network. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To help businesses with multi-operating system networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to companies in Des Moines include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad range of information technology including network architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues surrounding network infrastructure planning, deployment, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience allows them to find solutions for the most difficult problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent help for complex network issues that are crippling worker efficiency but are beyond the scope of your regular computer support personnel. Progent's CCIE consultants can connect to your environment via sophisticated remote troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Des Moines Iowa Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who don't have the resources to create an internal Help Desk Call Center but who need quick access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or improving your established one, identifying or enhancing Call Center software products to meet the special requirements of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center resources to handle demanding events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced information technology experts offers your workers in Des Moines Iowa fast access to a large support group with years of experience providing phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's intent is to resolve instead of merely annotate technical problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To learn additional information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative facets of Mac systems by offering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Des Moines Iowa online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by multiple operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest