For small and midsize companies located in Des Moines or anywhere in Iowa, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike many online service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where fast fixes somehow end up as large bills. Progent's skill at disposing of technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has developed a collection of customized technologies and field-tested processes which allow the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's network without compromising corporate security.
Progent's proprietary service database system includes extensive documentation describing all service that Progent's customers have received. Progent's staff engineers have access to the records of assistance provided to every customer by any Progent consultant. This archive of trouble tickets and solutions is organized as an easily accessible internal database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts can come up with the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Des Moines or anywhere in Iowa or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote network support engineers possess credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to handle almost any crisis that may take place in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with mixed-operating system environments, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Des Moines and anywhere in the state of Iowa include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most stubborn issues occurring in network design, installation, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve even the most complex problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive immediate help for severe network problems that are crippling business productivity but are not within the scope of your ordinary computer service personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated remote troubleshooting technology in order to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a serious penetration. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Des Moines Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for small companies who don't have the budget to support an in-house Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the most difficult technical problems, or be ready in hectic instances when your ordinary resources are too busy.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your current one, selecting or modifying Help Desk Call Center software products to handle the unique needs of your business, or adding occasional phone support staff to supplement your in-house Call Center team to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology experts gives your clients in Des Moines or anywhere in the state of Iowa instant communication with a reliable network service resource with extensive background offering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a key contributor to company success, and Progent's intent is to solve rather than just document technical problems.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including CRM, Office Project, MS Word, and Office Excel. To learn more information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the artistic aspect of Macintosh environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your IT support is proactive rather than reactive. By spotting looming problems before they result in downtime, system monitoring can avoid inconvenient and costly network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a mix of platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.