Immediate Online Technical Support for Des Moines Iowa Networks
For organizations in Des Moines Iowa, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated tools required to resolve most information system issues quickly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your computer system remotely without violating corporate security.
Progent's powerful service reporting application keeps detailed records for the service that Progent's customers have received. Progent's team service personnel have access to the records of assistance rendered to each Progent client by every Progent engineer. This history of problems and solutions is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting specialists can find the most efficient solutions in the least time.
Online support available from Progent to companies in Des Moines Iowa include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and validates a person's technical skills at the master level. Cisco CCIEs can handle even the most stubborn challenges associated with network infrastructure planning, integration, management, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to solve problems rapidly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of sophisticated on-line support technology to perform efficient, safe, and economical analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to address a broad range of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Des Moines Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology professionals gives your computer users in Des Moines Iowa instant access to an effective technical support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a major enabler of business productivity, and Progent's target is to resolve and not simply annotate network issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Des Moines Iowa online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on multiple OS platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Des Moines Iowa, Progent's online computer support engineers can deliver expert and economical IT help the instant your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Des Moines company relies on a regular independent consultant or employs a full time IT staff that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected system crises or particularly complex integration projects.
Features of Progent's Remote Computer Support for Des Moines Iowa
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Des Moines Iowa the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Des Moines Iowa and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone support and asks for no periodic retainer for services delivered during normal working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized specialists with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise in specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Online Access Tools
Secure remote access permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require a costly personal service call. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.