Immediate Online Troubleshooting for Des Moines Iowa Networks
For companies located in Des Moines Iowa, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent value because they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to end up as major bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-proven methodologies which promote the highest degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.
Progent's sophisticated service reporting system includes comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support delivered to each customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly retrievable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at the best solutions in the least time.
Remote services available from Progent to customers in Des Moines Iowa include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide variety of technology support services such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with the most complex issues surrounding network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration tools and developing workarounds or locating software updates. CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to fix problems rapidly. In typical cases, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via the latest on-line troubleshooting tools in order to provide fast, safe, and economical analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs offer help for all of Cisco's popular family of infrastructure products by offering services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux environment against assaults or assist you to clean up quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive data security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced remote support to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a wide spectrum of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of critical files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Des Moines Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center application software to address the particular needs of your company, or adding occasional online personnel to work with your in-house Call Center resources to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran network professionals gives your computer users in Des Moines Iowa quick communication with a large technical support group with substantial background delivering telephone-based support and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's intent is to solve rather than just document technical issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Des Moines Iowa online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt SCOM to fit your business so your IT support is proactive and automated. By exposing looming problems before they result in network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate multiple platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Des Moines Iowa, Progent's online computer support specialists can provide expert and affordable system support the moment your company requires it. More than 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Des Moines company has a regular independent consultant or employs an in-house IT staff that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to address unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Companies in Des Moines Iowa
Progent's online technical help services allow your Des Moines business to enjoy the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your local support resources
With most offices in Des Moines Iowa, local computer service providers, whether consisting of independent consultants or an internal IT staff, can handle the majority of network issues. However, IT crises may occur when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable solution to augment your regular resources and to convey valuable knowledge to increase your capability to handle future problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants have smaller internal costs than larger support organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your business grows, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network is always up and running.
- Build a Solid Basis for Smooth Expansion
Businesses often start with an information system created on a shoestring budget. Without a robust framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet current business requirements and simplify future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical training to navigate through an ever more complex maze of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who won't release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.