Immediate Online Troubleshooting for Des Moines Iowa Networks
Fast Phone Technical Support for Des Moines SystemsFor companies located in Des Moines Iowa, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent value because they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to end up as major bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-proven methodologies which promote the highest degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.

Progent's sophisticated service reporting system includes comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support delivered to each customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly retrievable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at the best solutions in the least time.

Remote services available from Progent to customers in Des Moines Iowa include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of critical files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center application software to address the particular needs of your company, or adding occasional online personnel to work with your in-house Call Center resources to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network professionals gives your computer users in Des Moines Iowa quick communication with a large technical support group with substantial background delivering telephone-based support and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's intent is to solve rather than just document technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Des Moines Iowa online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt SCOM to fit your business so your IT support is proactive and automated. By exposing looming problems before they result in network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate multiple platforms.
How Your Des Moines Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Des Moines Iowa, Progent's online computer support specialists can provide expert and affordable system support the moment your company requires it. More than 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Des Moines company has a regular independent consultant or employs an in-house IT staff that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to address unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Des Moines Iowa
Progent's online technical help services allow your Des Moines business to enjoy the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Des Moines Iowa, local computer service providers, whether consisting of independent consultants or an internal IT staff, can handle the majority of network issues. However, IT crises may occur when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable solution to augment your regular resources and to convey valuable knowledge to increase your capability to handle future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants have smaller internal costs than larger support organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your business grows, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Without a robust framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet current business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical training to navigate through an ever more complex maze of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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    Microsoft Small Business Server is an affordable collection of server products that offers the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server calls for an IT consultant with real-world background and broad knowledge in designing and building effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience assures you success in installing, managing, and servicing IT solutions based on the Microsoft SBS suite of servers and applications.

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    Progent's seasoned team of network consultants and application specialists have extensive experience providing remote and onsite assistance for organizations of all sizes who want to incorporate Android phones into their information networks so that users can be productive from virtually anywhere. Progent offers the breadth of know-how to resolve technical issues that involve numerous vendors and that represent a mix of older and current technology. Progent provides affordable online technical support to assist you with any facet of designing, deploying, managing and maintaining your BYOD environment. Progent can provide as-needed technical support to help you to resolve particularly challenging technical issues, or Progent can provide comprehensive project management services to ensure that you finish major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one classes to help you manage and use Android phones and tablets to maximize their business value.

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    Cisco's Firepower Next Generation Firewalls deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it easier to copy system images, manage mobile computers, and operate management utilities. In addition to advising you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects involving areas that Feature Packs are designed to streamline. Progent's migration and update services can minimize spending and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you develop efficient processes and policies to manage handheld computers and intelligent mobile phones so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security plan that incorporates standards, processes and IT products to keep your IT network protected.

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