Fast and Affordable Remote Support for Des Moines Iowa Computer Systems
For organizations located in Des Moines Iowa, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe just for the support that you actually get. Unlike many online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes which ensure the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to access your network remotely without violating corporate security.
Progent's proven service reporting application stores comprehensive records of the support that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help provided to each client by every Progent engineer. This archive of anomalies and responses is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service specialists can find the most efficient resolutions promptly.
Remote support services provided by Progent to customers in Des Moines Iowa include:
Certified Windows Support
Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to help you company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex challenges associated with network infrastructure planning, deployment, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs provide exceptional value since their deep expertise enables them to solve problems rapidly. In common instances, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using advanced on-line troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking appliances. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recover rapidly following a serious breach. Security solutions available from Progent include: comprehensive information security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Des Moines Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, identifying or customizing Help Desk Call Center software to address the particular requirements of your business, or providing occasional phone support staff to work with your in-house Help Desk group to deal with unusually busy situations like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Des Moines Iowa instant access to a large support group with years of experience offering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a major driver of company performance, and Progent's target is to fix rather than just annotate technical issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Des Moines Iowa online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your network support is proactive and automated. By exposing looming problems before they evolve into network outages, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on multiple platforms.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Des Moines Iowa, Progent's online network support engineers can deliver expert and cost-effective system help the instant your business needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Des Moines organization works with a local independent consultant or maintains a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve sudden network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Companies in Des Moines Iowa
Progent's remote network troubleshooting services allow your Des Moines organization to experience the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local support resources
With most offices in Des Moines Iowa, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can take care of the majority of network issues. However, major troubles may strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support professionals give you an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to increase your ability to handle downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less overhead than big service firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may require your company to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network remains up and running.
- Build a Scalable Basis for Seamless Expansion
Businesses often start with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed systems need careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to offer the stable foundation to meet current business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller companies need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.