Fast Remote Help for Des Moines Networks
Immediate Phone Technical Support for Des Moines SystemsFor organizations located in Des Moines or anywhere in the state of Iowa, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to access your computer system without compromising system security.

Progent's powerful customer support database application keeps detailed records describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services provided to every customer by every engineer. This history of trouble tickets and solutions is organized as a readily exploitable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can find the most efficient solutions promptly.

Remote support available from Progent to companies in Des Moines and throughout the state of Iowa include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to build and maintain an in-house Call Center but who need fast response from an efficient Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or customizing Call Center software to meet the particular requirements of your corporation, or providing occasional phone support personnel to supplement your existing Call Center group to handle high-demand events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Des Moines or anywhere in the state of Iowa immediate contact with a large technical support group with extensive experience offering phone help and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's policy is to solve and not merely report technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote professional consulting support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Des Moines, or anywhere in the state of Iowa, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a mix of OS platforms.
How Your Des Moines Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Des Moines or anywhere in the state of Iowa, Progent's phone-based network support engineers are ready to provide professional and economical IT help whenever your organization needs it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Des Moines organization has a regular independent support technician or maintains a full time IT staff that can deal with ordinary network issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to address sudden system crises or especially complex integration problems.

Advantages of Progent's Network Help for Organizations in Des Moines
Progent's online technical help services allow your Des Moines organization to experience the benefits of timely, expert network support without the cost of maintaining a full-time IT staff. Your network will derive greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most organizations in Des Moines and throughout Iowa, nearby network support resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical problems. However, major troubles can occur when your regular support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support experts provide an easy, fast, and affordable way to augment your local resources and to transfer valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. While freelance service people have smaller internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the business. Such poorly built systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of technology options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class expertise for Microsoft’s popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each customer. The practice of detailing and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.