Fast and Affordable Online Troubleshooting for Des Moines Iowa Information Networks
For companies in Des Moines Iowa, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools needed to solve most network issues quickly. Efficient support reduces direct expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes manage to end up as major tabs. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's environment remotely without compromising network security.
Progent's advanced customer support database system includes comprehensive records of all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help delivered to each customer by any Progent engineer. This history of trouble tickets and resolutions is stored as an easily searchable support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.
Online technical support services offered by Progent to clients in Des Moines Iowa include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to help you company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to handle the most stubborn challenges encountered in network design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of experience permits them to resolve problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting tools to perform quick, secure, and economical diagnosis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading family of infrastructure products by offering services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly following a damaging penetration. Security services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers advanced online support services to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to cover a wide array of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable transparent backup and rapid restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Des Moines Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your established one, selecting or enhancing Call Center software products to meet the special demands of your corporation, or providing occasional online staff to supplement your internal Call Center team to handle demanding situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of experienced network consultants offers your computer users in Des Moines Iowa rapid contact with an efficient network service group with extensive experience delivering phone help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's intent is to solve rather than merely document IT issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Des Moines Iowa online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your computer support is proactive and automated. By detecting potential problems before they result in network outages, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems powered by multiple platforms.
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Des Moines Iowa, Progent's online network support specialists are ready to deliver effective and economical system support the instant your organization requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Des Moines company has a local freelance consultant or employs an in-house IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle sudden system crises or particularly complex integration projects.
Features of Progent's Online Network Support for Des Moines Iowa
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Des Moines Iowa the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Des Moines Iowa and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone service and imposes no ongoing subscription fee for services delivered during regular business hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL DBA Services and Application Development
Amazon MWS Programming
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that fit the special needs of your business.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive onsite visit. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.