Fast Remote Help for Des Moines Iowa Computer Networks
For organizations located in Des Moines Iowa, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve the majority of network problems rapidly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as large invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes that ensure the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your company's environment without breaching system security.
Progent's powerful technical support database system stores detailed records describing the service that Progent's customers have received. Progent's authorized engineers have access to the history of all help rendered to each customer by every Progent engineer. This archive of trouble tickets and repairs is stored as a readily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to arrive at optimal solutions promptly.
Remote services offered by Progent to companies in Des Moines Iowa include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service experts offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most challenging issues surrounding network design, integration, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep experience enables them to resolve problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of sophisticated on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity products. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist you to recover quickly after a damaging breach. Security support services available from Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to address a wide array of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Des Moines Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your corporation, or providing temporary phone support staff to reinforce your internal Call Center resources to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network professionals offers your clients in Des Moines Iowa fast assistance from a dependable technical support resource with years of background delivering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a solid driver of company productivity, and Progent's target is to resolve and not simply document network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Des Moines Iowa remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By detecting emerging problems before they cause network outages, proactive monitoring can head off disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate multiple platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Des Moines Iowa, Progent's online network support specialists can provide expert and economical IT help the moment your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Des Moines business relies on a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to solve sudden network crises or especially complicated integration projects.
Benefits of Progent's IT Support for Offices in Des Moines Iowa
Progent's online technical help services allow your Des Moines business to experience the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added business value by being more available, efficient, and protected. Advantages to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in Des Moines Iowa, nearby computer support resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to transfer useful information to increase your capability to resolve future issues locally.
- Reduced Reliance on Freelance Service Providers
For network support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants have less internal costs than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains available.
- Create a Scalable Basis for Smooth Expansion
Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet current business requirements and facilitate future growth.
- Work with Solution Providers Instead of Product Resellers
Smaller offices need advice and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of detailing and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.