Immediate Remote Troubleshooting for Des Moines Computer Networks
For organizations located in Des Moines or anywhere in Iowa, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where quick fixes somehow end up as large tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the maximum level of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your system without compromising corporate security.
Progent's proven service database application keeps extensive records describing all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every customer by every Progent engineer. This archive of issues and resolutions is stored as a readily retrievable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up additional massive technical databases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Remote technical support services offered by Progent to customers in Des Moines and throughout the state of Iowa include:
Certified MS Windows Support
Progent's Microsoft-expert online service experts offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates an individual's technical knowledge at the expert level. CCIEs can resolve the most stubborn problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience permits them to fix problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system via the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity appliances by offering services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to address a broad range of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Des Moines Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk software to address the particular needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk resources to handle demanding events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants offers your workers in Des Moines or anywhere in the state of Iowa immediate assistance from an effective support resource with substantial background providing phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to resolve rather than merely annotate technical issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your IT maintenance is proactive and automated. By detecting potential problems before they cause full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a combination of platforms.
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Des Moines or throughout the state of Iowa, Progent's phone-based computer support specialists can deliver expert and affordable system help the instant your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Des Moines organization has a local independent support technician or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Des Moines
Progent's online network troubleshooting services enable your Des Moines business to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your on-site support resources
With most organizations in Des Moines or anywhere in Iowa, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can resolve typical technical issues. However, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's on-call support professionals give you an easy, quick, and economical solution to augment your regular help and to convey valuable information to improve your capability to resolve future problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of backup help may force your company to wait for help during an emergency. As your network expands, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Expansion
Companies typically start with an information system implemented on a modest budget. Without a proper framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed systems need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business requirements and ease future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to sell a certain vendor's products. Network support and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.