Online Network Support for

Immediate Remote Help for Des Moines Computer Systems
For companies located in Des Moines or anywhere in Iowa, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to solve most information system problems quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's environment without compromising system security.

Progent's proven service database system stores comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized engineers have access to the details of all help delivered to every client by every Progent consultant. This database of issues and repairs is structured as a conveniently exploitable proprietary knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical databases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Remote support services provided by Progent to businesses in Des Moines and throughout the state of Iowa include:

• Authorized Windows Expertise
  Progent's Microsoft-qualified remote support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of technology support including Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Programming, Small Business Server support, and Windows Essentials cloud integration.

  Progent also offers a broad range of affordable PC desktop consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. CCIEs know how to handle even the most difficult problems occurring in network infrastructure planning, deployment, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness because their deep experience enables them to fix problems quickly. In typical instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system via state-of-the-art remote support tools to perform quick, secure, and economical analysis and repair.

  Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity products. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.

• CISM and CISSP Certified Network Security Engineers
  Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or help you to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide advanced remote support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware SRM.

  Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Major Linux versions for which Progent can provide expert support include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

• Help Desk Support
  Progent's Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the budget to create an internal Help Desk Call Center but who require quick access to a reliable Call Center with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Help Desk Call Center application software to meet the unique demands of your corporation, or providing occasional phone support personnel to work with your internal Help Desk team to deal with high-demand events such as software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Des Moines or anywhere in the state of Iowa fast access to a large support group with years of background offering phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a major enabler of business success, and Progent's intent is to solve rather than merely track network problems.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Consulting staff provides online advanced consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers companies in Des Moines, or anywhere in the state of Iowa, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By detecting possible problems before they evolve into downtime, remote monitoring can ward off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate multiple operating systems.

Even if your Des Moines business deals with a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to fix sudden network emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Services for Des Moines
Progent's phone support, Internet-based repair, system security expertise, and system management services give businesses in Des Moines or throughout the state of Iowa the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

• Immediate Telephone Contact with Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Des Moines and is also ideal for networks in more remote areas of Iowa that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and continuing education.

• Per Minute Rates to Minimize Costs
  Progent offers remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone service and asks for no periodic subscription fee for support services provided during regular business hours. This keeps you from paying big bills for simple repairs.

• Access to Cisco Network Infrastructure Experts
  Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Experts Team
  Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support in specific business applications. Help offered by the Application Experts staff includes:
  — Microsoft Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Project Training
  — Office 365 solutions consulting
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — BI Reporting Development and Troubleshooting
  — UNIX, Linux and Solaris Support
  — SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Software Development and Debugging
  — Oracle Project Management and Application Development
  — MySQL Management and Software Design
  — Apple Macintosh Integration
  — Amazon MWS Application Development

  By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the specific needs of your company.

• Sophisticated Remote Connectivity Software
  Protected remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity tools and expert engineers together enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.

• Support for Mainstream VPN Products
  Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• 24-hour Service for Maximum Network Availability
  For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.

• Help Desk Services
  Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the forefront of network service, performing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

• 24x7 Server Monitoring with MS System Center Operations Manager
  Progent is one of the few support firms to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.