Fast and Affordable Remote Troubleshooting for Des Moines Iowa Networks
Fast Online Help for Des Moines SystemsFor companies in Des Moines Iowa, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. This lowers immediate expenses because service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor fixes manage to end up as large bills. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies that permit the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's environment without breaching system security.

Progent's advanced service database application keeps thorough documentation describing all support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help provided to every customer by every consultant. This archive of problems and fixes is organized as a quickly accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional massive support databases and allow fast response from vendors' internal support staff so Progent's online consulting experts can come up with optimal solutions promptly.

Online support services provided by Progent to businesses in Des Moines Iowa include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and rapid restoration of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk software products to address the special needs of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center resources to deal with demanding events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Des Moines Iowa immediate contact with a dependable network service resource with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant contributor to company performance, and Progent's goal is to solve rather than merely document network issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and training in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Des Moines Iowa online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so your computer support is proactive and automated. By exposing looming issues before they grow into crashes, system monitoring can avoid inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of platforms.
How Your Des Moines Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Des Moines Iowa, Progent's phone-based computer support engineers are ready to deliver professional and economical system support whenever your company has to have it. More than 20 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Des Moines company has a local independent support technician or employs a full time IT staff that can handle common network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Des Moines Iowa
Progent's online support services enable your Des Moines business to experience the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in Des Moines Iowa, nearby network service providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of network issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support professionals provide an easy, quick, and budget-friendly way to augment your local help and to pass on useful knowledge to improve your ability to resolve future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly designed systems need careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle current business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complex array of product alternatives available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, refined support tools, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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