Immediate Online Technical Support for Des Moines Iowa Networks
Immediate Online Help for Des Moines SystemsFor organizations in Des Moines Iowa, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated tools required to resolve most information system issues quickly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your computer system remotely without violating corporate security.

Progent's powerful service reporting application keeps detailed records for the service that Progent's customers have received. Progent's team service personnel have access to the records of assistance rendered to each Progent client by every Progent engineer. This history of problems and solutions is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting specialists can find the most efficient solutions in the least time.

Online support available from Progent to companies in Des Moines Iowa include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology professionals gives your computer users in Des Moines Iowa instant access to an effective technical support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a major enabler of business productivity, and Progent's target is to resolve and not simply annotate network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Des Moines Iowa online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on multiple OS platforms.
How Your Des Moines Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Des Moines Iowa, Progent's online computer support engineers can deliver expert and economical IT help the instant your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Des Moines company relies on a regular independent consultant or employs a full time IT staff that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected system crises or particularly complex integration projects.

Features of Progent's Remote Computer Support for Des Moines Iowa
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Des Moines Iowa the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Progent has been providing SharePoint consulting services since the initial product was released over a decade ago, and Progent has the scope of technical knowledge to help organizations of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; determine whether an on-premises, online or hybrid deployment is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can help in individual tasks related to your SharePoint 2013 migration.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    Dynamics GP can help you expand and manage your company better by delivering easy availability of strategic information and a fast return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits including its ability to extend the reach of your company, manage your accounting, computerize financial operations, unify processes throughout your company, refine inventory control, increase order accuracy, expand sales and shorten lead-time, and maximize free cash flow. Progent can help you set up and maintain a robust, safe server and network foundation to support Great Plains, and can offer experienced Dynamics GP/Great Plains consultants to help you reap the full advantages of your Microsoft Dynamics GP business management system.

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    SPS 2007 Help and Support

    Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently coordinating people, groups and data. Microsoft SharePoint offers a common location for your employees or customers to connect to, organize, distribute and interact with relevant data, files, and applications and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and projects with the knowledge theyíve created in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint consultants can assist your organization to manage your current SharePoint solution or migrate to the current version of SharePoint.

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    On-site Support Microsoft Windows Server 2003 Cluster

    Progent offers Windows 2003 Cluster Server support to help your business implement zero-downtime server clusters that can provide 24x7 uptime. Windows cluster servers for high-availability networks include Microsoft Windows Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how too create zero-downtime server clustering solutions powered by Windows Server Cluster 2003, Progentís Premier Windows professionals make sure that your non-stop server clusters are set up to optimize the business value of your information network.

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  • Best macOS and Exchange Online Help
    Mac and Outlook Web App Remote Consulting

    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and send messages, search the GAL, import addresses, synchronize calendars, and invite people to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage training.

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  • ISR Routers Support and Integration
    Support Outsourcing 2800 ISR Router

    Cisco has designed a full array of routers including routers designed to deliver the protection, bandwidth, and reliability required by customers ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to select and integrate Cisco routers to establish a solid foundation for your IT system and to make it economical to expand as you add new users, start new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Series Routers.

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    Progent's Microsoft-certified Intune consultants can help you to understand the strategic value of adopting Intune for configuring and managing your mobile computers including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to configure policies, set up pilot environments to evaluate the appropriateness of Intune for your environment, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and maintain your Intune solution.

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    For large organizations, Progent can leverage internal network support groups by providing extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a seamless nearby supplement of enterprise IT management. Progentís enterprise support services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley conformance, project planning, and world-class service for multiple location network environments based on Enterprise Windows. Progent can provide field engineers and specialists to help with a campus relocation or branch move, or a system designer to help with building or utilizing an Internet Data Center or Hosting Facility.

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    Immediate Consultant Check Point Firewalls

    Progent's Check Point Software experts can help you select and deploy Check Point Software Firewall software and appliances powered by Check Point's security platform to provide an affordable and efficient security defense for your business network. Progent can also show you how to configure other Check Point products including ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and offer a single stop for continuing technical support, administration, education, and consulting services.

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  • Onsite Technical Support IP Endpoints
    IP Telephony Onsite Technical Support

    Progent's Cisco CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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  • On-site Technical Support Windows and Solaris
    Windows, UNIX, Solaris Professional

    Progent's UNIX family support services offer small and mid-size businesses and software developers assistance with managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent offers your business contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and robust cross-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Windows 2008 Failover Cluster Online Support Services

    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small and mid-size organizations to reduce system downtime by offering cost-effective online consulting support for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progentís business continuity consultants can help your company to plan and validate an efficient business continuity plan that matches your business goals and budget. Progentís disaster recovery engineers can help you to design, implement, and support resilient technologies including non-stop Internet connectivity, virtualization, fail-over clustering, load balancing, continual off-site backup, and geographically dispersed data centers.

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  • Microsoft Certified Partner Specialist SCCM 2007 Mobile Device Management
    24x7 SCCM 2007 Windows Server Deployment Network Engineer

    Progent can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security and compliance, and boost productivity by ensuring that critical applications are always up to date, managing product licenses, and reporting usage profiles so you can make informed purchasing decisions. Once you are ready to upgrade your SCCM 2007 configuration management solution, Progent can help you to plan and implement an efficient migration to SCCM 2012.

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    24/7 Desktop Network Consulting Firms

    Progent offers a broad array of cost-effective consulting and support services to assist your company to install, configure, troubleshoot, and manage workstations and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or remote technical support for single machines or laptops or work with you to plan and implement a large-scale migration to new or revised operating system platforms and applications. Progent can also supply consultants and technical workers to help you to prepare for and implement a company relocation or consolidation designed to produce minimal interruption to your business.

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  • Top Ranked Consulting Services Azure and Android integration 24-Hour Consulting Azure hybrid cloud integration

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    Consultant Services Azure Disaster Recovery

    Progent can help you with every aspect of Microsoft Azure migration such as requirements definition, prerequisites assessment, solution design, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.

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    On-site Support Small Business Wireless AP

    Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, manage, and debug Cisco Small Business Wireless APs.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks.

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    The Progent Test and Training Lab at the QTS Colocation Center is available for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent customers who lack adequate internal resources to configure proper pilot environments, the lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough examination and significant work with information security design. ISSAP consultants possess in-depth understanding of access management systems and methodologies, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security experts can help your business with all aspects of secure network architecture.

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