Immediate Remote Troubleshooting for Des Moines Computer Networks
Urgent Online Help for Des Moines SystemsFor organizations located in Des Moines or anywhere in Iowa, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where quick fixes somehow end up as large tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the maximum level of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your system without compromising corporate security.

Progent's proven service database application keeps extensive records describing all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every customer by every Progent engineer. This archive of issues and resolutions is stored as a readily retrievable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up additional massive technical databases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Remote technical support services offered by Progent to customers in Des Moines and throughout the state of Iowa include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk software to address the particular needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk resources to handle demanding events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of veteran network consultants offers your workers in Des Moines or anywhere in the state of Iowa immediate assistance from an effective support resource with substantial background providing phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to resolve rather than merely annotate technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your IT maintenance is proactive and automated. By detecting potential problems before they cause full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a combination of platforms.
How Your Des Moines Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Des Moines or throughout the state of Iowa, Progent's phone-based computer support specialists can deliver expert and affordable system help the instant your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Des Moines organization has a local independent support technician or maintains an in-house IT staff that know how to handle typical network problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Des Moines
Progent's online network troubleshooting services enable your Des Moines business to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most organizations in Des Moines or anywhere in Iowa, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can resolve typical technical issues. However, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's on-call support professionals give you an easy, quick, and economical solution to augment your regular help and to convey valuable information to improve your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of backup help may force your company to wait for help during an emergency. As your network expands, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an information system implemented on a modest budget. Without a proper framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed systems need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business requirements and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to sell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.