Fast Online Support for Des Moines Iowa Information Networks
For organizations in Des Moines Iowa, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This lowers direct costs since solutions use up minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's network without breaching network security.
Progent's sophisticated customer support database system maintains comprehensive records describing all service that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to each Progent customer by any engineer. This database of trouble tickets and fixes is structured as a conveniently searchable proprietary database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote service specialists can arrive at optimal solutions quickly.
Online support services available from Progent to clients in Des Moines Iowa include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of technology support services including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help your company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 11 system design and migration support and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most complex challenges encountered in network infrastructure planning, installation, management, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent value because their deep expertise enables them to solve problems quickly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using sophisticated on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking devices. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist you to identify and quarantine infected devices and protect undamaged assets from being penetrated. If your Des Moines network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can help your Des Moines organization to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity experts bring the wide range of knowledge necessary to rebuild all critical facets of a compromised network rapidly and with little loss of data. To find out more, visit Progent's ransomware cleanup and business continuity expertise.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recover quickly after a damaging breach. Security services available from Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Des Moines Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting support can support you in creating an effective new Call Center or improving your current one, selecting or modifying Call Center software to address the special demands of your company, or adding occasional phone support personnel to supplement your internal Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts provides your workers in Des Moines Iowa immediate contact with an effective support group with extensive experience delivering telephone-based help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid driver of business performance, and Progent's aim is to fix and not simply report network problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff can supply online advanced engineering expertise and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Des Moines Iowa remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your business so that your IT support is proactive and automated. By uncovering potential issues before they expand into crashes, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Des Moines Iowa, Progent's phone-based computer support specialists are ready to provide effective and economical system help whenever your organization needs it. More than two decades of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Des Moines company relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to deal with sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for Des Moines Iowa
Progent's phone support, remote repair, network security consulting, and system management services offer businesses in Des Moines Iowa the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Des Moines Iowa and is also ideal for networks in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online support and asks for no periodic subscription fee for services delivered during normal working hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management and Software Development
Amazon MWS Programming and Debugging
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that match the unique requirements of your company.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly onsite service call. State-of-the-art remote connectivity tools and expert engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High System Availability
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose workers require instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoft's leading server platforms with services such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The discipline of detailing and organizing service records allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.