Fast Online Support for Des Moines Iowa Information Networks
Urgent Online Support for Des Moines SystemsFor organizations in Des Moines Iowa, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This lowers direct costs since solutions use up minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's network without breaching network security.

Progent's sophisticated customer support database system maintains comprehensive records describing all service that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to each Progent customer by any engineer. This database of trouble tickets and fixes is structured as a conveniently searchable proprietary database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote service specialists can arrive at optimal solutions quickly.

Online support services available from Progent to clients in Des Moines Iowa include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or improving your current one, selecting or modifying Call Center software to address the special demands of your company, or adding occasional phone support personnel to supplement your internal Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of veteran network experts provides your workers in Des Moines Iowa immediate contact with an effective support group with extensive experience delivering telephone-based help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid driver of business performance, and Progent's aim is to fix and not simply report network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering expertise and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Des Moines Iowa remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your business so that your IT support is proactive and automated. By uncovering potential issues before they expand into crashes, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.
How Your Des Moines Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Des Moines Iowa, Progent's phone-based computer support specialists are ready to provide effective and economical system help whenever your organization needs it. More than two decades of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Des Moines company relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to deal with sudden network emergencies or particularly complex integration problems.

Features of Progent's Remote Network Services for Des Moines Iowa
Progent's phone support, remote repair, network security consulting, and system management services offer businesses in Des Moines Iowa the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and fixing SCOM environments and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Microsoft 365, formerly called Office 365, is Microsoft's growing suite of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are offered in a variety of subscription plans intended for markets ranging from individuals and home offices to global enterprises. Progent offers fast and easy online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to evaluate the many subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and maintain hybrid networks that seamlessly integrate on-premises and cloud resources.

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