Fast and Affordable Remote Technical Support for Des Moines Iowa Networks
For businesses located in Des Moines Iowa, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to solve most network issues quickly. This reduces direct expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested processes that permit the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to communicate with your network remotely without violating corporate security.
Progent's powerful service database system stores detailed histories describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of services provided to each Progent customer by every consultant. This archive of issues and repairs is organized as a readily retrievable internal database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to find the most efficient solutions in the least time.
Online technical services available from Progent to clients in Des Moines Iowa include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of platform support services including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help you company to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value because their broad expertise permits them to find solutions for problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your network via sophisticated on-line troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure products by providing consulting services such as:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a wide spectrum of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help analyzing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is ProgentÔŅĹs server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youÔŅĹre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Des Moines Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software products to address the particular requirements of your business, or adding temporary online staff to reinforce your existing Help Desk team to deal with demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network professionals gives your computer users in Des Moines Iowa instant assistance from an efficient network service resource with substantial experience providing telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a key driver of business performance, and Progent's target is to solve rather than just record network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To read more on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Des Moines Iowa remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they expand into network outages, automated monitoring can avoid inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that support multiple platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Des Moines Iowa, Progent's online computer support engineers are ready to provide professional and cost-effective IT help the instant your business needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Des Moines company relies on a regular freelance support technician or maintains an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to solve sudden network emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Companies in Des Moines Iowa
Progent's remote IT consulting services allow your Des Moines company to realize the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
With most companies in Des Moines Iowa, nearby network service providers, whether consisting of independent consultants or an internal IT staff, can solve typical network issues. However, serious problems can spring up when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support specialists provide a convenient, fast, and budget-friendly way to supplement your regular help and to pass on useful information to increase your capability to resolve downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses commonly rely on independent freelance service providers. While independent consultants carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always up and running.
- Build a Solid Basis for Seamless Growth
Companies often begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. These badly designed systems require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture able to deliver the stable foundation to meet vital business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller organizations need guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the front lines of IT support, executing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.