Fast Remote Troubleshooting for Des Moines Computer Systems
For companies in Des Moines or anywhere in Iowa, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced technology needed to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs somehow turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and proven processes that promote the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your environment remotely without breaching system security.
Progent's proven service reporting application maintains extensive histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by any Progent consultant. This database of issues and fixes is organized as a readily exploitable support database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other extensive support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine optimal resolutions in the least time.
Online technical services available from Progent to companies in Des Moines and anywhere in the state of Iowa include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you business to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network engineers, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex challenges encountered in network design, installation, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to find solutions for problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network via advanced remote troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products by providing consulting services that include:
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive data security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email system from spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad array of information technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering services include:
How Your Des Moines Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Des Moines or anywhere in the state of Iowa instant contact with a reliable technical support group with substantial background offering phone help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's intent is to resolve and not simply report network problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your computer support is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a combination of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Des Moines or anywhere in the state of Iowa, Progent's online computer support engineers are ready to provide expert and affordable system support whenever your organization needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Des Moines business deals with a local independent support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix unexpected system emergencies or especially challenging integration problems.
Features of Progent's Online Network Support for Des Moines
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer offices in Des Moines or throughout the state of Iowa the greatest leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Des Moines and is also ideal for customers in more remote areas of Iowa that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online support and imposes no ongoing retainer for support services provided during regular working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include technology integration, MS Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support in specific business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Software Programming
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that address the special needs of your company.
- Advanced Online Connectivity Tools
Protected online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand a costly personal visit. State-of-the-art remote access software and expert technicians combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving service activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.