Fast Online Troubleshooting for Des Moines Computer Systems
For companies located in Des Moines or anywhere in the state of Iowa, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology needed to solve most network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many online service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven processes that ensure the highest degree of efficiency for remote consulting and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your network remotely without compromising corporate security.
Progent's powerful service reporting system maintains comprehensive records of all support that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance rendered to each customer by any engineer. This archive of problems and repairs is stored as a conveniently exploitable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.
Online support available from Progent to businesses in Des Moines and anywhere in the state of Iowa include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies an individual's networking knowledge at the expert level. CCIEs know how to deal with even the most stubborn challenges occurring in network planning, installation, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via sophisticated on-line support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to clean up rapidly following a damaging breach. Security consulting services available from Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent offers advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide array of information technologies including network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Des Moines Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to meet the particular demands of your corporation, or providing occasional online staff to supplement your existing Help Desk Call Center group to deal with demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals offers your clients in Des Moines or anywhere in the state of Iowa immediate assistance from a large technical support group with years of background offering telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business performance, and Progent's intent is to resolve rather than simply report IT issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online professional consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By anticipating possible problems before they expand into downtime, system monitoring can head off stressful and costly network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by multiple platforms.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Des Moines or anywhere in the state of Iowa, Progent's phone-based computer support engineers can deliver effective and cost-effective system support the moment your business needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Des Moines business deals with a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to fix sudden network crises or particularly tough integration projects.
Details of Progent's Online Computer Services for Des Moines
Progent's online help, remote repair, system security expertise, and system administration services give offices in Des Moines or throughout the state of Iowa unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Des Moines and is also ideal for networks in geographic regions of Iowa that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online help and asks for no monthly retainer for support services provided during regular business hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include system integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Software Development
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that address the special requirements of your company.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal visit. Cutting-edge online connectivity software and expert engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Support for Mainstream VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to each client. The discipline of detailing and archiving service activity results in more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.