Fast and Affordable Online Technical Support for Des Moines Iowa Computer Systems
Immediate Phone Consulting for Des Moines NetworksFor companies located in Des Moines Iowa, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve the majority of information system problems quickly. This lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially helpful in environments that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where quick repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and proven processes which allow the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your network remotely without breaching system security.

Progent's advanced service reporting system maintains thorough records describing all service that Progent's customers have received. Progent's team engineers have access to the history of services provided to each Progent customer by every Progent consultant. This archive of problems and solutions is structured as a quickly searchable internal database that allows Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.

Remote technical services available from Progent to companies in Des Moines Iowa include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and fast recovery of vital files/folders, apps, system images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Des Moines Iowa quick access to an efficient network service group with substantial background delivering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major enabler of company performance, and Progent's policy is to fix instead of simply record technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Des Moines Iowa remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to accommodate your environment so your network support is proactive rather than reactive. By uncovering looming problems before they cause network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a variety of OS platforms.
How Your Des Moines Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Des Moines Iowa, Progent's phone-based computer support engineers can provide professional and economical system support whenever your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Des Moines company has a local independent support technician or employs a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden network crises or especially complex integration problems.

Details of Progent's Remote Computer Services for Des Moines Iowa
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services offer offices in Des Moines Iowa the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of network support, executing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This means that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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    Progent's certified wireless experts can assist organizations of all sizes to plan, deploy, manage and repair Cisco Aironet Wi-Fi AP environments to achieve the performance, range, capacity, expandability, security compliance and manageability needed for transparent connectivity between wireless and wired networks. Progent offers affordable remote and onsite support for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.

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    Progentís Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and business management solution built, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to install and configure, and with its segmented design you can license only the functions you currently require, with the option to add clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP/Great Plains Software support experts can show you how to deploy, configure and manage Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.

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    If your company has a UNIX, Linux, or Sun Solaris network or a multi-OS computer system, Progent's CISA and CISM-premier consultants can help your whole organization in a broad range of security areas such as security management practices, security design and strategies, connection management systems and techniques, applications development security, operations security, hardware security, communications, infrastructure and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the basic skills and international standards of performance that network security managers are expected to master. These accreditations provide executive management the assurance that those who have earned their CISM, CISSP or ISSAP certification have the background and knowledge to deliver effective security management and engineering services.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your business.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and repairing System Center Operations Manager environments and offer companies of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that provides the performance and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Progent's Microsoft Certified professionals can provide world-class consulting for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can help you prepare for multi-location Exchange Server rollouts or upgrades and can provide local technicians to help large companies with installations of Exchange Server in the or any region covered by Progent's engineers.

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    Progentís colocation center IT services are intended for companies with equipment housed at IDCs or data center collocation hosting sites and requiring timely in-person help at the colo site as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a complete range of IDC and IDC and colo support services such as network topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of high availability configurations, defining and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating fault tolerant server and storage clustering systems.

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    Progent offers several essential kinds of Contact Center services : Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients instant access to a reliable support resource with extensive experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's concentration is on giving the support Help Desk a respected image as a key contributor to company performance. Progent's goal is to resolve and not simply report problems.

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    Progent's compensation structure is based on contribution, so similar to being a freelance consultant, your income is entirely driven by your work effort. Some of our support staff focus on lifestyle issues and choose to consult at a more relaxed pace, utilizing our flexible schedule to follow personal pursuits such as hiking, car racing, skiing, fishing, travel, or spending private time with family and friends. Other consultants take advantage of the opportunity to make big bucks via hard effort and extended days. Progent completely encourages both ends of the spectrum and everything in the middle.

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