Immediate Remote Help for Des Moines Computer Systems
Urgent Phone Help for Des Moines NetworksFor companies in Des Moines or anywhere in Iowa, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they have the practical background and have access to the sophisticated technology required to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into big bills. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and proven processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to link to your computer system without compromising corporate security.

Progent's proven service reporting application keeps detailed records describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to every Progent customer by any engineer. This history of problems and solutions is stored as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote service experts are able to come up with optimal resolutions in the least time.

Online support services provided by Progent to companies in Des Moines and throughout the state of Iowa include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the resources to support an internal Help Desk but who need quick communication with a reliable Call Center with proficient phone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular requirements of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center resources during demanding scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology consultants gives your computer users in Des Moines or anywhere in the state of Iowa instant contact with a reliable network service resource with substantial background delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a key contributor to business performance, and Progent's aim is to solve instead of just report technical issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing potential issues before they evolve into crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a mix of platforms.
How Your Des Moines Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Des Moines or anywhere in the state of Iowa, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support whenever your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Des Moines business deals with a local independent consultant or employs an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Des Moines
Progent's online network troubleshooting services enable your Des Moines organization to experience the advantages of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Des Moines or anywhere in Iowa, local computer service resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations often rely on independent freelance consultants. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may force your business to go without help during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to offer the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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