Immediate Remote Help for Des Moines Computer Systems
For companies in Des Moines or anywhere in Iowa, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they have the practical background and have access to the sophisticated technology required to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into big bills. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and proven processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to link to your computer system without compromising corporate security.
Progent's proven service reporting application keeps detailed records describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to every Progent customer by any engineer. This history of problems and solutions is stored as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote service experts are able to come up with optimal resolutions in the least time.
Online support services provided by Progent to companies in Des Moines and throughout the state of Iowa include:
Certified Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop services to help you business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and indicates a person's technical skills at the expert level. CCIEs can resolve the most stubborn issues surrounding network infrastructure design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Qualified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a serious breach. Security support services available from Progent cover comprehensive network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a broad array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Des Moines Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the resources to support an internal Help Desk but who need quick communication with a reliable Call Center with proficient phone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular requirements of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center resources during demanding scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology consultants gives your computer users in Des Moines or anywhere in the state of Iowa instant contact with a reliable network service resource with substantial background delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a key contributor to business performance, and Progent's aim is to solve instead of just report technical issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing potential issues before they evolve into crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Des Moines or anywhere in the state of Iowa, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support whenever your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Des Moines business deals with a local independent consultant or employs an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly complicated integration projects.
Benefits of Progent's IT Support for Businesses in Des Moines
Progent's online network troubleshooting services enable your Des Moines organization to experience the advantages of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most offices in Des Moines or anywhere in Iowa, local computer service resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to improve your capability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations often rely on independent freelance consultants. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may force your business to go without help during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to offer the stable foundation to handle critical business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller organizations need advice and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.