Fast Remote Help for Des Moines Networks
Immediate Phone Technical Support for Des Moines SystemsFor organizations located in Des Moines or anywhere in the state of Iowa, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to access your computer system without compromising system security.

Progent's powerful customer support database application keeps detailed records describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services provided to every customer by every engineer. This history of trouble tickets and solutions is organized as a readily exploitable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can find the most efficient solutions promptly.

Remote support available from Progent to companies in Des Moines and throughout the state of Iowa include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the resources to create an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent’s Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option to handle the toughest technical problems, or be available in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Des Moines or anywhere in the state of Iowa rapid assistance from a dependable technical support resource with extensive experience offering phone consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial driver of company performance, and Progent's policy is to fix instead of just document network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By spotting possible problems before they expand into network outages, automated monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of OS platforms.
How Your Des Moines Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Des Moines or throughout the state of Iowa, Progent's online network support engineers can deliver professional and cost-effective IT support the instant your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Des Moines business has a local freelance support technician or maintains an in-house IT staff that can deal with ordinary computer problems, Progent’s Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix sudden network crises or especially tough integration projects.

Advantages of Progent's Network Help for Companies in Des Moines
Progent's online technical help services allow your Des Moines company to experience the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    With most companies in Des Moines and throughout Iowa, local computer support resources, whether represented by outside consultants or an internal IT staff, can resolve typical network issues. However, IT crises can occur when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support people. In these instances, Progent's on-call service specialists provide a convenient, fast, and economical way to supplement your local resources and to transfer useful information to increase your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance service providers. Although independent service people carry less internal costs than big consulting companies and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such badly built systems require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network architecture able to provide the solid foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and improving efficiency. They hardly need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.