Progent offers a broad range of affordable services to help your company install, integrate, troubleshoot, and manage desktop PCs and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or popular versions of Linux. Progent can provide online or onsite assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and business applications. Progent can also supply engineers and technicians to help your company minimize business disruption while moving to a new site or merging multiple sites.
Progent is an industry pioneer in providing remote technical support and consulting for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help you analyze and resolve desktop hardware and software issues without the cost or delay of on-premises support visits.
Desktop Support Services:
Mobile Device Support Services:
Progent offers a selection of remote and onsite services to help you configure, deploy, update, manage, secure and troubleshoot desktop computers and workstations powered by Windows, macOS/OS-X, and Linux. Progent also offers training for popular desktop applications.
The BYOD (Bring Your Own Device) paradigm has created major configuration, administration and security challenges for IT staffs. Progent offers advanced support for integrating and managing smartphones and tablets powered by Apple IOS, Google Android, and Microsoft Windows operating systems.
Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a limited IT budget but who need immediate access to a dedicated Call Center with expert phone support and effective escalation options. By using Progent's Help Desk Call Center for desktop support, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. Progent's Helpdesk support services feature easy job initiation by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; comprehensive service reporting; and by-the-minute invoicing to make sure customers are billed only for the services they receive. For a cost analysis of Call Desk outsourcing vs. maintaining an inhouse Call Center, visit outsourced IT Service Desk advantages.
Windows 11 Planning and Migration
Progent's Microsoft-certified Windows 11 experts can help you verify the compatibility and performance of Windows 11 running your key applications and services so you can assess the benefits to your business of migrating to Windows 11. Migration services offered online or onsite by Progent include ROI analysis, pilot system design, hybrid cloud integration, mobile connectivity, security and compliance consulting, work-from-home solutions, deployment and management planning and automation, network infrastructure design, Wi-Fi setup, patch management, disaster recovery planning, training for IT staff and end users, and post-migration technical support..
Windows 10 Integration Services
Progent's Microsoft-certified Windows 10 consultants can help you evaluate the potential value of Windows 10 for your organization and can assist you to deploy Windows 10 in the most efficient way possible. To reduce the time and expense of migrating to Windows 10, Progent can provide the support of consultants with expertise in utilizing Microsoft's powerful deployment automation tools which are part of the Windows Assessment and Deployment Kit (ADK), including the new Imaging and Configuration Designer (ICD). Progent also offers the services of a Microsoft-certified System Center Configuration Manager Technology Specialist who can help your IT staff to build and manage an efficient SCCM infrastructure to simplify Windows 10 provisioning. In addition, Progent can help you design and carry out an efficient upgrade from Windows 10 to Windows 11.
Windows 8.1 Migration and Support
Progent's Microsoft certified Windows 8.1 consultants can help you maintain and troubleshoot your legacy Windows 8.1 desktops and notebooks or evaluate the business value of upgrading to Windows 10 or Windows 11. If you want to continue using your Windows 8.1 environment, you should understand that Windows 8.1 has reached end-of-support status. This means that Microsoft will no longer offer technical support and will not develop additional security patches. This in turn means that your Windows 8.1 devices will be increasingly vulnerable to cyber attacks. If you decide to upgrade from Windows 8.1 to Windows 10 or to Windows 11, Progent can help you design an efficient migration plan and provide comprehensive project management services to make sure your transition is completed on time and within budget. Progent can also help you integrate your updated Windows endpoints with major cloud services, popular application suites, and modern cybersecurity solutions.
Windows 7 Support
Progent's Microsoft certified Windows 7 consultants can help you manage and troubleshoot your legacy Windows 7 environment or migrate from Windows 7 to Windows 10 or to Windows 11. Progent can help you assess the business value and technical risk associated with upgrading to a current version of Windows and can also help you to develop the business case for upgrading from Windows 7. Progent can help you design and implement a migration from Windows 7 that minimizes service disruption, and can also help you automate the deployment and management of the latest release of Windows.
Microsoft 365 Consulting, Technical Support, and Training
Progent's Microsoft Office and Microsoft 365 consultants and remote desktop support specialists can provide integration, technical support, and end-user training for Office Word, Excel, Outlook, PowerPoint and Access. Progent can help you take advantage of the advanced collaboration and accessibility features built into Office desktop and Microsoft 365 by helping you integrate other Microsoft platforms such as SharePoint, SQL Server, and Exchange. Progent can also help you add IM capability and Presence awareness to Office applications by providing Microsoft Teams planning and integration services, Skype for Business expertise, and Lync Server migration help. Progent can show you how to migrate efficiently to newer versions of Microsoft Office or to Microsoft 365 and Progent can provide technical support for older desktop versions of Office including Office 2013 and Office 2010.
Work from Home Planning, Integration, Management and Support Services
Progent's Work from Home (WFH) support services can assist you with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Active Security Monitoring for Desktop and Mobile Endpoints
Progent's Active Security Monitoring (ASM) services include machine learning technology from SentinelOne to offer best-in-class protection for all desktop and mobile endpoints and virtual and physical servers. This approach to malware defense addresses the new generation of cyber attacks, like crypto-ransomware, which easily evade detection by traditional signature-matching AV technology.
24x7 Ransomware Hot Line: 800-462-8800
Progent's 24x7 Ransomware Hot Line is available to help organizations perform the time-critical first responses to a ransomware assault by preventing the breach from spreading. The Hot Line puts you in touch with one of Progent's online ransomware experts who can help you detect and isolate compromised servers and end points and shield clean devices from becoming infected. If your network has been penetrated by a crypto-ransomware attack, don't waste time. Get prompt support by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's 24x7 Ransomware Hot Line.
Ransomware Defense and Recovery Services
Progent can provide the assistance of a seasoned team of ransomware defense, removal and recovery professionals with the knowledge and experience to protect your network against ransomware assaults and rebuild your system following a ransomware breach. Progent's certified cybersecurity experts have the broad range of skills required to restore your network quickly after a ransomware attack and Progent can deliver related services like settlement negotiations and forensics. To learn about Progent's ransomware defense and recovery services, visit Progent's ransomware protection and restoration expertise.
Duo MFA Two-Factor Authentication with iOS and Android Smartphones and Smart Watches
Progent's Duo MFA secure access services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android smartphones and watches. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices.
Upgrading Desktops with 64-bit Applications and Operating Systems
Progent's 64-bit computing experts can help you evaluate the advantages, costs, and technical risks associated with migrating to 64-bit desktop operating systems and applications. Progent's Microsoft certified consultants can also help you design, document, and carry out a company-wide migration to 64-bit desktop software operating systems and business applications. As part of the 64-bit upgrade process, Progent can help you build a 64-bit pilot environment to verify support for all of the important 32-bit applications you intend to retain as well as the latest 64-bit versions of applications you wish to install. If adopting Windows 10 or Windows 11 is part of your 64-bit upgrade plan, Progent can assist you to determine which computers and applications can or should be retained, and outline an upgrade procedure that is the least disruptive to your network operations.
Remote Desktop Integration
Progent's remote and mobile computer specialists can help you integrate remote desktops, laptops, tablets and smart phones such Apple iPhones and Android phones into your IT network by offering expertise in data synchronization, wireless security, and messaging integration. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile solution with Microsoft Exchange Server, SQL Server, Teams, and Skype for Business.
Desktop Deployment and Management Automation
Progent's desktop management professionals can help you automate workstation deployment and management so that your desktop PCs stay consistent, up-to-date, and secure. Progent's engineers have extensive backgrounds providing businesses of all sizes Microsoft System Center Configuration Manager consulting to streamline desktop administration, improve security, boost productivity by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. In addition, Progent can help you to execute a non-disruptive migration to a current version of System Center Configuration Manager from an earlier version of SCCM for more comprehensive management automation and can help you to upgrade to Microsoft Windows Server 2019 or Windows Server 2022. If you are looking for an affordable way to outsource your desktop management, Progent offers the extensive family of ProSight Remote Management and Monitoring services. These services are available for a low monthly subscription and include offer a suite of options for backup/recovery, security monitoring and ransomware defense, email filtering and data leakage protection, endpoint and virtual machine monitoring, plus provisioning and patch management.
Webinar Training for Desktop Applications
Progent offers customized live online training for popular desktop applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint, Access, Publisher, and Visio plus Microsoft Dynamics GP (Great Plains), Acrobat Writer, Photoshop, Crystal Reports, Windows 11, and Windows 10. Live online training offers all the benefits of traditional in-person classes, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to individual students or groups of all sizes, virtual classrooms allow the instructor to conduct the seminar from a remote office and the students can be spread across a campus or across the country. Virtual training supports powerful learning tools such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted for specific subjects or longer in duration and wider in scope. Teachers and students can go through examples individually or as a group.
Smartphone and Tablet Integration and Management
Progent's wireless consulting specialists can help you integrate Apple iPhones and iPads as well as Android and Windows-based smartphones and tablets into your IT network by offering expertise in network infrastructure, data synchronization, mobile device management, security, mobile application development, and disaster recovery. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile wireless solution with Microsoft Exchange Server and Microsoft SQL Server. Progent can also enhance the productivity of smartphones and tablets with centrally managed IM and Presence awareness through Microsoft Teams integration services and Skype for Business support. Progent can also help you provide Microsoft Lync Server 2013 migration services to help you adopt a modern solution for mobile collaboration. Find out more about Progent's mobile connectivity and synchronization consulting.
iPhone and iPad Integration Consulting
Progent's team of more than 150 consultants, technical support specialists, and subject matter experts offers the depth and breadth of knowledge and the real-world experience required to resolve even the most complex issues associated with integrating iPads and iPhones with networks ranging in size from home offices to enterprise systems. Progent can provide cost-effective online assistance to help you plan, configure, and troubleshoot any facet of your mobile integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish major projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your information network. Find out more about Progent's iPhone and iPad integration consulting.
Android Phone and Tablet Integration and Troubleshooting
Progent's seasoned team of IT consultants and subject matter specialists have years of experience providing online and onsite support for organizations of all sizes who want to integrate Android phones into their information networks so that users can communicate, collaborate, and produce. Progent has the range of skills to resolve technical problems that span multiple vendors and that entail a mix of legacy and current information technology. Progent offers affordable remote consulting to assist you with any and all facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional, as-needed support to help you resolve especially challenging technical problems, or Progent can provide comprehensive outsourced or co-sourced project management services to help you complete major IT initiatives. Progent also offers customized group or individual training to help you manage and operate Android phones and tablets securely and productively. Find out more about Progent's Android phone and tablet integration consulting.
BlackBerry-certified Consulting and Technical Support
Progent offers the services of BlackBerry-certified professionals who can help organizations of any size manage and troubleshoot BlackBerry environments upgrade efficiently to the latest generation of mobile endpoints. Find out more about Progent's BlackBerry integration and management consulting.
Contact Progent for More Information about Desktop Support
If you are looking for a reliable source for desktop support services, call 1-800-993-9400 or visit Contact Progent.