Desktop and Mobile Consulting and Support Services
Introduction to Progent's PC Desktop and Mobile Support
Progent offers a broad range of affordable services to help your company install, integrate, troubleshoot, and manage desktop PCs and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or popular versions of Linux. Progent can provide online or onsite assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and business applications. Progent can also supply engineers and technicians to help your company minimize business disruption while moving to a new site or merging multiple sites.
Progent is an industry pioneer in providing remote technical support and consulting for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help you analyze and resolve desktop hardware and software issues without the cost or delay of on-premises support visits.
Desktop Support Services:
Progent offers a selection of remote and onsite services to help you configure, deploy, update, manage, secure and troubleshoot desktop computers and workstations powered by Windows, macOS/OS-X, and Linux. Progent also offers training for popular desktop applications.
- Help Desk Call Center Outsourcing
- Windows 11 Planning and Migration
- Windows 10 Integration Services
- Windows 8.1 Migration and Support
- Office and Microsoft 365 Consulting, Technical Support, and Training
- Work from Home Planning, Integration, Management and Support Services
- Active Security Monitoring for Desktop and Mobile Endpoints
- Progent's 24x7 Ransomware Hot Line
- Ransomware Defense, Removal and Recovery Services
- Duo MFA Two-Factor Authentication Expertise
- Upgrading Desktops to 64-bit Software
- Remote Desktop Integration
- Desktop Deployment and Management Automation
- Webinar Training for Desktop Applications
The BYOD (Bring Your Own Device) paradigm has created major configuration, administration and security challenges for IT staffs. Progent offers advanced support for integrating and managing smartphones and tablets powered by Apple IOS, Google Android, and Microsoft Windows operating systems.
- Smartphone and Tablet Integration and Management
- iPhone and iPad Integration Consulting
- Android Phone and Tablet Integration and Troubleshooting
- Single-tap Identity Authentication with iOS and Android Smartphones and Watches
- BlackBerry-certified Consulting and Technical Support
Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a limited IT budget but who need immediate access to a dedicated Call Center with expert phone support and effective escalation options. By using Progent's Help Desk Call Center for desktop support, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. Progent's Helpdesk support services feature easy job initiation by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; comprehensive service reporting; and by-the-minute invoicing to make sure customers are billed only for the services they receive. For a cost analysis of Call Desk outsourcing vs. maintaining an inhouse Call Center, visit outsourced IT Service Desk advantages.
Windows 11 Planning and Migration
Progent's Microsoft-certified Windows 11 experts can help you verify the compatibility and performance of Windows 11 running your key applications and services so you can assess the benefits to your business of migrating to Windows 11. Migration services offered online or onsite by Progent include ROI analysis, pilot system design, hybrid cloud integration, mobile connectivity, security and compliance consulting, work-from-home solutions, deployment and management planning and automation, network infrastructure design, Wi-Fi setup, patch management, disaster recovery planning, training for IT staff and end users, and post-migration technical support..
Windows 10 Integration Services
Progent's Microsoft-certified Windows 10 consultants can help you evaluate the potential value of Windows 10 for your organization and can assist you to deploy Windows 10 in the most efficient way possible. To reduce the time and expense of migrating to Windows 10, Progent can provide the support of consultants with expertise in utilizing Microsoft's powerful deployment automation tools which are part of the Windows Assessment and Deployment Kit (ADK), including the new Imaging and Configuration Designer (ICD). Progent also offers the services of a Microsoft-certified System Center Configuration Manager Technology Specialist who can help your IT staff to build and manage an efficient SCCM infrastructure to simplify Windows 10 provisioning. In addition, Progent can help you design and carry out an efficient upgrade from Windows 10 to Windows 11.
Windows 8.1 Migration and Support
Progent's Microsoft certified Windows 8.1 consultants can help you maintain and troubleshoot your legacy Windows 8.1 desktops and notebooks or evaluate the business value of upgrading to Windows 10 or Windows 11. If you want to continue using your Windows 8.1 environment, you should understand that Windows 8.1 has reached end-of-support status. This means that Microsoft will no longer offer technical support and will not develop additional security patches. This in turn means that your Windows 8.1 devices will be increasingly vulnerable to cyber attacks. If you decide to upgrade from Windows 8.1 to Windows 10 or to Windows 11, Progent can help you design an efficient migration plan and provide comprehensive project management services to make sure your transition is completed on time and within budget. Progent can also help you integrate your updated Windows endpoints with major cloud services, popular application suites, and modern cybersecurity solutions.
Windows 7 Support
Progent's Microsoft certified Windows 7 consultants can help you manage and troubleshoot your legacy Windows 7 environment or migrate from Windows 7 to Windows 10 or to Windows 11. Progent can help you assess the business value and technical risk associated with upgrading to a current version of Windows and can also help you to develop the business case for upgrading from Windows 7. Progent can help you design and implement a migration from Windows 7 that minimizes service disruption, and can also help you automate the deployment and management of the latest release of Windows.
Microsoft 365 Consulting, Technical Support, and Training
Progent's Microsoft Office and Microsoft 365 consultants and remote desktop support specialists can provide integration, technical support, and end-user training for Office Word, Excel, Outlook, PowerPoint and Access. Progent can help you take advantage of the advanced collaboration and accessibility features built into Office desktop and Microsoft 365 by helping you integrate other Microsoft platforms such as SharePoint, SQL Server, and Exchange. Progent can also help you add IM capability and Presence awareness to Office applications by providing Microsoft Teams planning and integration services, Skype for Business expertise, and Lync Server migration help. Progent can show you how to migrate efficiently to newer versions of Microsoft Office or to Microsoft 365 and Progent can provide technical support for older desktop versions of Office including Office 2013 and Office 2010.
Work from Home Planning, Integration, Management and Support Services
Progent's Work from Home (WFH) support services can assist you with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Active Security Monitoring for Desktop and Mobile Endpoints
Progent's Active Security Monitoring (ASM) services include machine learning technology from SentinelOne to offer best-in-class protection for all desktop and mobile endpoints and virtual and physical servers. This approach to malware defense addresses the new generation of cyber attacks, like crypto-ransomware, which easily evade detection by traditional signature-matching AV technology.
24x7 Ransomware Hot Line: 800-462-8800
Progent's 24x7 Ransomware Hot Line is available to help organizations perform the time-critical first responses to a ransomware assault by preventing the breach from spreading. The Hot Line puts you in touch with one of Progent's online ransomware experts who can help you detect and isolate compromised servers and end points and shield clean devices from becoming infected. If your network has been penetrated by a crypto-ransomware attack, don't waste time. Get prompt support by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's 24x7 Ransomware Hot Line.
Ransomware Defense and Recovery Services
Progent can provide the assistance of a seasoned team of ransomware defense, removal and recovery professionals with the knowledge and experience to protect your network against ransomware assaults and rebuild your system following a ransomware breach. Progent's certified cybersecurity experts have the broad range of skills required to restore your network quickly after a ransomware attack and Progent can deliver related services like settlement negotiations and forensics. To learn about Progent's ransomware defense and recovery services, visit Progent's ransomware protection and restoration expertise.
Duo MFA Two-Factor Authentication with iOS and Android Smartphones and Smart Watches
Progent's Duo MFA secure access services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android smartphones and watches. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices.
Upgrading Desktops with 64-bit Applications and Operating Systems
Progent's 64-bit computing experts can help you evaluate the advantages, costs, and technical risks associated with migrating to 64-bit desktop operating systems and applications. Progent's Microsoft certified consultants can also help you design, document, and carry out a company-wide migration to 64-bit desktop software operating systems and business applications. As part of the 64-bit upgrade process, Progent can help you build a 64-bit pilot environment to verify support for all of the important 32-bit applications you intend to retain as well as the latest 64-bit versions of applications you wish to install. If adopting Windows 10 or Windows 11 is part of your 64-bit upgrade plan, Progent can assist you to determine which computers and applications can or should be retained, and outline an upgrade procedure that is the least disruptive to your network operations.
Remote Desktop Integration
Progent's remote and mobile computer specialists can help you integrate remote desktops, laptops, tablets and smart phones such Apple iPhones and Android phones into your IT network by offering expertise in data synchronization, wireless security, and messaging integration. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile solution with Microsoft Exchange Server, SQL Server, Teams, and Skype for Business.
Desktop Deployment and Management Automation
Progent's desktop management professionals can help you automate workstation deployment and management so that your desktop PCs stay consistent, up-to-date, and secure. Progent's engineers have extensive backgrounds providing businesses of all sizes Microsoft System Center Configuration Manager consulting to streamline desktop administration, improve security, boost productivity by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. In addition, Progent can help you to execute a non-disruptive migration to a current version of System Center Configuration Manager from an earlier version of SCCM for more comprehensive management automation and can help you to upgrade to Microsoft Windows Server 2019 or Windows Server 2022. If you are looking for an affordable way to outsource your desktop management, Progent offers the extensive family of ProSight Remote Management and Monitoring services. These services are available for a low monthly subscription and include offer a suite of options for backup/recovery, security monitoring and ransomware defense, email filtering and data leakage protection, endpoint and virtual machine monitoring, plus provisioning and patch management.
Webinar Training for Desktop Applications
Progent offers customized live online training for popular desktop applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint, Access, Publisher, and Visio plus Microsoft Dynamics GP (Great Plains), Acrobat Writer, Photoshop, Crystal Reports, Windows 11, and Windows 10. Live online training offers all the benefits of traditional in-person classes, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to individual students or groups of all sizes, virtual classrooms allow the instructor to conduct the seminar from a remote office and the students can be spread across a campus or across the country. Virtual training supports powerful learning tools such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted for specific subjects or longer in duration and wider in scope. Teachers and students can go through examples individually or as a group.
Smartphone and Tablet Integration and Management
Progent's wireless consulting specialists can help you integrate Apple iPhones and iPads as well as Android and Windows-based smartphones and tablets into your IT network by offering expertise in network infrastructure, data synchronization, mobile device management, security, mobile application development, and disaster recovery. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile wireless solution with Microsoft Exchange Server and Microsoft SQL Server. Progent can also enhance the productivity of smartphones and tablets with centrally managed IM and Presence awareness through Microsoft Teams integration services and Skype for Business support. Progent can also help you provide Microsoft Lync Server 2013 migration services to help you adopt a modern solution for mobile collaboration. Find out more about Progent's mobile connectivity and synchronization consulting.
iPhone and iPad Integration Consulting
Progent's team of more than 150 consultants, technical support specialists, and subject matter experts offers the depth and breadth of knowledge and the real-world experience required to resolve even the most complex issues associated with integrating iPads and iPhones with networks ranging in size from home offices to enterprise systems. Progent can provide cost-effective online assistance to help you plan, configure, and troubleshoot any facet of your mobile integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish major projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your information network. Find out more about Progent's iPhone and iPad integration consulting.
Android Phone and Tablet Integration and Troubleshooting
Progent's seasoned team of IT consultants and subject matter specialists have years of experience providing online and onsite support for organizations of all sizes who want to integrate Android phones into their information networks so that users can communicate, collaborate, and produce. Progent has the range of skills to resolve technical problems that span multiple vendors and that entail a mix of legacy and current information technology. Progent offers affordable remote consulting to assist you with any and all facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional, as-needed support to help you resolve especially challenging technical problems, or Progent can provide comprehensive outsourced or co-sourced project management services to help you complete major IT initiatives. Progent also offers customized group or individual training to help you manage and operate Android phones and tablets securely and productively. Find out more about Progent's Android phone and tablet integration consulting.
BlackBerry-certified Consulting and Technical Support
Progent offers the services of BlackBerry-certified professionals who can help organizations of any size manage and troubleshoot BlackBerry environments upgrade efficiently to the latest generation of mobile endpoints. Find out more about Progent's BlackBerry integration and management consulting.
Contact Progent for More Information about Desktop Support
If you are looking for a reliable source for desktop support services, call 1-800-993-9400 or visit Contact Progent.
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On-site Support SCCM 2007 Asset Inventory
SCCM 2007 Asset Inventory On-site Technical Support
Progent can assist you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security and compliance, and increase worker output by making sure that operating systems and applications are always up to date, tracking licensing, and reporting usage patterns to help you make informed buying decisions. When your organization is set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out a smooth move to System Center 2012 Configuration Manager.
Linux, Windows Consultancy
Emergency Linux, Windows Engineer
If your office network combines Linux platforms with Windows, Progent can show you how to incorporate your servers into a unified network that permits all your OS platforms to coexist for simple management, seamless information exchange, high reliability, enhanced throughput, and strong protection. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Technical Support Services Windows Server 2022 Hyper-V
Microsoft Certified Expert Windows Server 2022 Hybrid Integration On-site Support
Progent's certified Windows Server 2022 consultants can assist your company to design and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Dynamics GP IT Services
Computer Consultant Dynamics GP Accounting
Progent can help you plan and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and executing a smart migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that integrate seamlessly with Dynamics GP.
Duo Multi-factor Authentication IT Consulting
Two-factor Authentication Consultant
Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Microsoft Exchange Computer Consultant
Exchange 2007 On-site Support
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.
Cisco Certified Small Office Onsite and Remote Support
24 Hour Small Business Networking Firms
For small organizations considering Progent's IT outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Microsoft Dynamics GP 2015 Reporting Services
Dynamics GP 2015 Excel Reports Coder
Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud readiness, works with popular handheld devices, permits single sign-on with Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to address the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.
Catalyst Switch EVN Consultant
Catalyst 3850 Switch Help and Support
With Catalyst switches for small and medium-sized businesses, Cisco allows companies to gain the full advantages of adding intelligence into their networks. Cisco's Catalyst switch technology makes it possible to deploy capabilities that make your network infrastructure highly available to handle time-critical requirements, scalable to support future growth, safe enough to protect confidential information, and designed for prioritizing and managing all traffic to optimize network performance. Progent's Cisco certified consultants can show you how to pick out and integrate Cisco switches appropriate for your business. Also, Progent's CISM and CISA certified security consultants can show you how to create a strategic security plan and configure Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Threat Assessment Information systems Security Outsourcing
Threat Assessment Security Consulting
Progent's security consultants can run NodeZero-powered penetration tests to verify your security monitoring and protection systems and policies are correctly set up and effective.
From Home Job Work from Microsoft Consultants
Position Home Based Senior Network Engineer
Progent is convinced that a carefully designed and implemented network is a crucial factor for accelerating any firm's growth, and Progent follows this credo in our corporate system environment. We have built a fault-tolerant virtual office infrastructure that enables Progent's staff engineers and certified contractors to offer rapid and effective service, cooperate closely on challenging projects, and gain from professional and personal growth by being part of a dynamic business culture of self motivation and freedom.
Nexus Switch VXLAN Professional
Nexus NX-OS Remote Technical Support
Nexus series switches are intended to provide the speed, scale, uptime, cloud readiness, density, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises support services to help your IT staff to design an optimal switch architecture, set up pilot environments to validate your network design, install and configure Nexus switches, define and implement effective policies, run security and compliance assessments, configure proactive monitoring, consolidate resources through virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and take advantage of the powerful zero-downtime capabilities incorporated into Nexus family of switches. Progent's consultants can also assist your business to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to current Nexus platforms.
24/7 IT Training Online Support
Microsoft Expert Training Online Technical Support
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
24x7 SQL Server 2016 Migration Outsourcing
SQL Server 2016 Data Warehousing IT Services
SQL Server 2016 offers significant improvements in speed, capacity, data security, availability, mobile computing support, and built-in BI. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and onsite expertise to assist organizations of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Exchange Migration Specialists
Microsoft Expert Exchange Migration Specialists
Progent's Microsoft-certified consultants can provide affordable remote and on-premises support to carry out your migration to Microsoft Exchange 2010, generate thorough documentation of your upgraded email environment, train your IT team and users to get them up to speed rapidly on Exchange Server 2010, and provide continuing administrative consulting and engineering help. Progent's consultants can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Fortinet Firewall Integration Consultants
Fortinet 90 Series Firewalls Remote Support Services
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help your business to integrate your Fortinet security appliances to protect your digital assets at the network perimeter, within the data center, at branch locations, and in the cloud.
Spotlight and Outlook for Mac Onsite Technical Support
macOS and Exchange Consulting
Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Mac users can work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and send messages, search the Exchange global address list, copy addresses, sync up appointments, and alert fellow workers to conferences via your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also offers customized onsite Entourage education.
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