Network Support for Small Businesses

Progent can deliver a wide array of affordable services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows, Apple macOS and Mac OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for individual machines or notebooks or work with you to design and implement a company-wide migration to new or revised operating system software and business applications. Progent can also supply engineers and technical workers to help your company to plan for and implement a company move or consolidation organized to produce minimal disruption of your productivity.

Progent can also install Microsoft Office or Microsoft Dynamics business applications on your client PCs so they communicate efficiently with all Microsoft programs, products from third-party publishers, business servers, and key services network-wide.

Progent's desktop consultants offer a variety of support options designed to ensure that your company's personal computers and notebooks keep operating dependably, securely, and productively. Service alternatives available from Progent include on-site and remote troubleshooting, Contact Center telephone support services with optional 24x7 access, desktop security assessments and cleanups, live remote training, PC or notebook integration for telecommuters and on-the-road employees, and centralized management support.

Remote Support
Progent's Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist new and registered customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience and technical depth of Progent's network consultants allows them to resolve the most challenging network issues rapidly by escalating repair tasks if required to high-level experts. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent situations and Progent charges by the minute with zero startup fees or time minimums for support services provided during regular working hours, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Progent also offers an affordable extended hours online technical support program for companies who need round-the-clock access to remote support.

Onsite Support
Progent offers onsite technical assistance for registered clients major metropolitan areas throughout the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to provide small companies with the best of both worlds: hands-on service technicians when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application programmers.

Comprehensive Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are intended especially for small businesses who must work within a modest information technology budget yet who require immediate access to a full-time Helpdesk with expert phone support and effective escalation options. By utilizing Progent's Help Desk services, small companies reduce costs and management hassle and get the advantage of world-class telephone support and online diagnostics. Progent's Helpdesk support services include convenient job requests by email, phone, or a web interface; strict incident tracking until resolution; web-based task logs for up-to-date status; full service documentation; and by-the-minute billing to ensure clients are billed only for the support actually performed.

Desktop Security Assessment
Progent's CISM and CISSP-premier security engineers can deliver a budget-friendly Internal Network Security Inventory service package designed to give small organizations an opportunity to receive an impartial opinion about the strength of their inside cybersecurity environment. The internal scan and assessment package features a network scan run from inside your firewall and detects potential risks with your workstations and servers. The security inventory is overseen by consultants with top security credentials who analyze and summarize the scanned data and make recommendations for effective improvements.

Live Online Training for Workstation Applications
Progent offers live online learning for an array of client applications and operating systems such as Microsoft Excel, Word, Access, Outlook, MS Dynamics GP (Great Plains), Adobe Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction provides all the benefits of conventional in-person seminars, such as instant communication between clients and trainers, but avoids the costs of travel and the challenge of trying to synchronize the schedules of many workers. Available to individuals or classes of any size, live online training permits the teacher to run the class from a remote office while the students can be spread across an office or across the country. Virtual instruction supports powerful learning tools like virtual white boards, electronic hand-raising, and shared applications. Classes can be brief and personalized for specific subjects or longer in duration and wider in coverage. Instructors and clients can work through problems individually or as a class.

Setup and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progent's network consultants offer help with mobile and branch office PC integration and support with services including data synchronization, desktop and laptop security, Microsoft Outlook email configuration, Microsoft Windows Mobile integration, iPhone integration, Android smartphone integration and management, Blackberry support, and mobile application development. Progent's Microsoft certified experts can save your business work and money by using their experience to show you how to choose and configure remote and wireless connectivity solutions that fit the needs of your business. Progent can also tune your network architecture so that remote computers and mobile appliances perform more productively in your environment.

Management Automation
Progent's network administration professionals can help you simplify desktop management to make sure your PCs stay up to date, protected, and dependable. Progent's consultants have in-depth experience providing companies of all sizes Microsoft System Center Configuration Manager expertise to streamline network administration's processes, improve network security, improve productivity by ensuring that all application updates are installed, police software licensing compliance, and track characteristics of software use to allow smarter purchasing strategy.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.