Computer Help for Small Businesses

Progent can deliver a broad array of affordable support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, Apple macOS and Mac OS X, or popular editions of Linux. Progent can provide on-premises or online help for single machines or laptops or work with your business to design and implement a large-scale migration to new or revised OS software and applications. Progent can also provide engineers and technical workers to help your company to prepare for and complete an office relocation or consolidation organized to produce the least possible disruption of your productivity.

Progent can also install Office or Microsoft Dynamics business applications on your workstations so they communicate productively with all Microsoft applications, products from popular vendors, SQL databases, and key solutions throughout your network.

Progent's desktop consultants provide a variety of services designed to make sure that your desktop PCs and notebooks keep operating reliably, securely, and efficiently. Support alternatives available from Progent include on-premises and remote troubleshooting, Help Desk telephone support services with options for round-the-clock access, internal security inventories and enhancements, live virtual training, PC or laptop integration for remote workers and mobile employees, and automated management solutions.

Online Service
Progent’s Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help new and registered customers to analyze and fix network problems without the cost or delay of in-person support calls. The background and technical depth of Progent's IT consultants allows them to resolve the most complex network problems quickly by escalating trouble tickets when necessary to high-level specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up fees or time minimums for support services provided during regular working hours, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Progent also offers an affordable after-hours online support program for companies who require 24x7 access to remote technical support.

Onsite Service
Progent provides on-premises technical support for registered customers major cities across the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses with the best of all worlds: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers.

Comprehensive Help Desk Outsourcing
Progent's Help Desk Call Center outsourcing services are intended specifically for small organizations who must operate within a restricted network support budget yet who need the immediate availability of a dedicated Help Desk Call Center with professional phone support and effective escalation options. By utilizing Progent's Helpdesk outsourcing services, small companies cut expenses and administrative hassle and get the advantage of enterprise-class telephone support and remote diagnostics. Progent's Helpdesk support services include convenient job requests by email, phone, or the web; automated incident tracking up to problem resolution; web-based task logs for immediate status; full service documentation; and per minute billing to ensure clients are charged only for the support they receive.

Internal Security Audit
Progent's GIAC and CISA-certified security engineers can provide a budget-friendly Internal Security Inventory service package designed to give small businesses a chance to get an impartial look at the strength of their inside protection profile. The internal scan and assessment package includes a security scan run from within your firewall and detects potential weaknesses represented by your desktops and servers. Progent's security inventory and assessment is managed by consultants with top security accreditations who evaluate and summarize the collected information and make recommendations for effective remediation.

Live Online Classes for Desktop Applications
Progent provides online learning for a range of client applications and environments including Excel, Word, Publisher, Visio, MS Dynamics GP (Great Plains), Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and 8.1. Online instruction offers all the advantages of traditional classroom sessions, including instant communication between students and trainers, but avoids the expenses of travel and the hassle of attempting to accommodate the availability of multiple students. Available to single students or classes of all sizes, virtual instruction permits the instructor to run the class from a remote facility while the clients can be dispersed across an office or all over the country. Live online education deploys proven learning aids such as broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be short and targeted for specialized topics or extended in duration and wider in scope. Instructors and clients can go through examples individually or as a class.

Provisioning and Integration Services for Mobile Computing, Telecommuting, and Remote Offices
Progent’s network professionals offer help with portable and branch office computer provisioning and support in areas including data synchronization, desktop and notebook data protection, Microsoft Outlook email configuration, Windows Mobile connectivity, iPhone integration and management, Google Android smartphone and tablet integration, Blackberry troubleshooting, and wireless application programming. Progent's Microsoft certified experts can save your company work and money by using their background to help you choose and integrate branch office and wireless networking technologies that make sense for your business. Progent can also optimize your IT infrastructure so that remote PCs and mobile devices work better in your environment.

Change and Update Automation
Progent's network administration experts can show you how to automate workstation management so that your PCs stay current, protected, and reliable. Progent's consultants have extensive experience delivering companies of all sizes System Center Configuration Manager expertise to streamline IT administration's processes, improve network protection, boost efficiency by making sure that all application updates are installed, police software licensing adherence, and track characteristics of software usage to allow a more efficient purchasing plan. Also, Progent can assist you to carry out a non-disruptive upgrade to Microsoft System Center 2012 Configuration Manager from Microsoft SMS Server 2003 for more comprehensive administration automation. Progent also offers Windows Server 2012 R2 design and deployment support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.