Desktop Technical Support ServicesProgent can deliver a broad array of cost-effective consulting and support services to help you business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide on-premises or online help for single computers or notebooks or work with your business to plan and implement a large-scale migration to new or revised OS software and applications. Progent can also provide consultants and technicians to assist you to prepare for and complete an office move or consolidation designed to produce the least possible interruption to your productivity.

Progent can also configure Office or Microsoft Dynamics applications on your client PCs so they integrate productively with all Microsoft programs, products from third-party vendors, SQL databases, and line-of-business solutions throughout your network.

Progent's desktop IT experts offer a range of support options intended to ensure that your company's desktop PCs and notebooks keep operating reliably, safely, and productively. Support options offered by Progent include on-site and remote troubleshooting, Contact Center phone support with optional round-the-clock access, desktop security audits and enhancements, interactive remote training, PC or laptop configuration for remote workers and on-the-road personnel, and centralized management support.

Remote Support
Progent’s Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help both new and registered clients to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience and expertise of Progent's network engineers makes it possible to handle the most challenging IT problems rapidly by escalating repair tasks if necessary to high-level specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup charges or time minimums for support services delivered during regular business hours, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Progent also offers an economical extended hours online technical support program for clients who need 24x7 access to remote technical support.

On-site Support
Progent offers on-site technical support for registered customers major cities across the United States. Progent's on-premises service technicians can work in conjunction with Progent's online support experts to provide small companies with the best of both worlds: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers.

Full Service Contact Center Outsourcing
Progent's Helpdesk outsourcing services are designed especially for small businesses who have to operate within a restricted information technology budget yet who require fast access to a dedicated Help Desk Call Center with professional phone support and full escalation options. By using Progent's Contact Center outsourcing services, small businesses reduce costs and management hassle and have the benefit of world-class telephone support and remote repair. Progent's Helpdesk support services feature easy job initiation via email, phone, or a web interface; automated incident tracking until problem resolution; web-based job logs for immediate status; full service reporting; and per minute invoicing to ensure customers are billed exclusively for the services they receive.

Desktop Security Audit
Progent's GIAC and CISA-premier security engineers can provide a low-cost Internal Network Security Inventory service package designed to give small organizations an opportunity to receive an expert opinion about the effectiveness of their internal security profile. The internal security scan and assessment option includes a security scan executed from within your firewall and uncovers possible weaknesses represented by individual desktops and servers. The security inventory is managed by engineers with top security accreditations who evaluate and summarize the scanned data and provide suggestions for efficient improvements.

Live Online Classes for Workstation Applications
Progent offers live online training for a range of client programs and operating systems such as Office Excel, Word, PowerPoint, Outlook, Microsoft Dynamics Great Plains, Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8.1. Live online instruction provides the advantages of conventional in-person seminars, such as instant communication between clients and trainers, but eliminates the expenses of transportation and the hassle of attempting to accommodate the schedules of multiple workers. Available to single students or classes of any size, virtual instruction allows the trainer to conduct the class from a remote office and the students can be spread across an office or across the country. Virtual education utilizes powerful learning aids like broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and personalized for specific subjects or longer in time and wider in coverage. Teachers and clients can work through examples one-on-one or as a group.

Configuration and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progent’s network professionals offer expertise for mobile and remote computer provisioning and maintenance in areas including data synchronization, desktop and laptop security, Outlook email configuration, Windows Mobile integration, iPhone and iPad integration, Android smartphone integration and management, Blackberry troubleshooting, and mobile application development. Progent's Microsoft and Cisco certified experts can save your company work and money by applying their expertise to show you how to choose and configure branch office and mobile access technologies that fit the needs of your business. Progent can also optimize your IT architecture so that remote PCs and wireless appliances perform more productively in your network.

Management Management Automation
Progent's IT administration experts can show you how to simplify workstation management to make sure your PCs stay current, protected, and dependable. Progent's consultants have extensive experience delivering companies of any size Microsoft System Center Configuration Manager (SCCM) expertise to streamline IT administration's processes, improve system security, improve efficiency by ensuring that all patches and updates are current, police licensing adherence, and track characteristics of software use to allow smarter purchasing strategy. Also, Progent can assist your company to execute a smooth upgrade to Microsoft System Center 2012 Configuration Manager from Systems Management Server 2003 for better administration automation. Progent can also provide Windows Server 2012 R2 design and configuration expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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