Desktop Support Consulting ServicesProgent can deliver a wide range of affordable services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and Mac OS X, or various editions of Linux. Progent can provide onsite or remote help for single computers or notebooks or help your business to plan and implement a company-wide migration to new or revised OS software and applications. Progent can also provide engineers and technicians to help you to prepare for and implement a company move or merger designed to produce minimal interruption to your business.

Progent can also install Office or Microsoft Dynamics programs on your client PCs so they integrate efficiently with all Microsoft programs, products from popular vendors, database servers, and line-of-business solutions throughout your network.

Progent's desktop IT experts offer a variety of services intended to ensure that your company's desktop PCs and laptops keep running reliably, safely, and efficiently. Service options available from Progent include on-premises and online technical assistance, Technical Response Center phone support with optional 24x7 access, desktop security assessments and enhancements, live remote training, desktop or laptop integration for telecommuters and on-the-road employees, and centralized management solutions.

Remote Service
Progent's Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help new and current customers to analyze and repair hardware and software issues without the expense or delay of on-premises service visits. The experience and expertise of Progent's IT engineers makes it possible to handle the most challenging network issues rapidly by escalating repair tasks when required to high-level specialists. Progent offers a convenient, web-based signup process for first-time customers to address emergency situations and Progent bills per minute with no startup charges or time minimums for support services provided during regular business hours, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Progent also offers an affordable extended hours online support program for companies who need 24x7 access to remote support.

Onsite Support
Progent provides on-premises technical support for registered customers larger metropolitan areas throughout the U.S. Progent's on-premises service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies with the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers.

Full Service Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for small businesses who must operate within a modest information technology budget but who require fast access to a dedicated Contact Center with professional telephone support and full escalation options. By using Progent's Contact Center outsourcing services, small businesses cut expenses and administrative stress and have the advantage of world-class telephone support and remote diagnostics. Progent's Help Desk Call Center support services include convenient work initiation by email, telephone, or the web; automated incident tracking until problem resolution; web-based task logs for immediate status; full service documentation; and per minute billing to make sure clients are billed exclusively for the support they receive.

Desktop Security Audit
Progent's CISA, CISM and CISSP-certified security engineers can provide a cost-effective Internal Network Security Inventory packages designed to offer small organizations an opportunity to get an objective look at the effectiveness of their inside security posture. The internal scan and assessment package features a network scan executed from inside your firewall and detects potential risks represented by your workstations and servers. The security inventory and assessment is managed by engineers with top security credentials who analyze and report on the collected information and make recommendations for effective improvements.

Live Online Instruction for Workstation Applications
Progent provides online education for popular client applications and operating systems such as Excel, Word, Publisher, Project, MS Dynamics Great Plains, Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8.1. Online learning offers all the advantages of traditional in-person sessions, such as instant communication between students and teachers, but avoids the expenses of transportation and the hassle of attempting to synchronize the schedules of multiple workers. Offered to single students or classes of all sizes, virtual instruction allows the teacher to conduct the seminar from an online office while the students can be dispersed across an office or all over the country. Virtual education utilizes powerful learning tools such as broadcast white boards, real-time questions, and shared desktops. Sessions can be brief and personalized for specific topics or extended in duration and wider in coverage. Teachers and clients can go through examples individually or as a class.

Configuration and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progent's network professionals offer help with mobile and branch office computer provisioning and maintenance with services such as file synchronization, desktop and notebook data protection, Microsoft Outlook email setup, Windows Mobile integration, iPhone and iPad integration, Google Android smartphone integration, Blackberry support, and mobile software programming. Progent's Microsoft and Cisco certified experts can save your company time and expense by applying their experience to help you choose and integrate remote and mobile access technologies that make sense for your business. Progent can also optimize your network infrastructure so that remote computers and wireless handhelds perform better in your environment.

Change and Update Automation
Progent's IT administration experts can help you simplify workstation administration so that your networked PCs stay current, protected, and dependable. Progent's engineers have extensive experience delivering businesses of all sizes System Center Configuration Manager (SCCM) expertise to reduce network management's processes, increase network protection, boost productivity by ensuring that all application updates are installed, enforce software licensing compliance, and track characteristics of application use to enable smarter purchasing strategy.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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