Desktop Technical Support and Integration ServicesProgent offers a broad range of affordable consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows, Apple macOS and Mac OS X, or popular versions of Linux. Progent can offer on-premises or remote help for individual machines or laptops or work with your business to design and implement a large-scale migration to new or updated OS software and business applications. Progent can also provide consultants and technical workers to help you to prepare for and complete a company move or merger organized to produce the least possible disruption of your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics applications on your client PCs so they communicate efficiently with other Microsoft applications, products from third-party vendors, database servers, and line-of-business services network-wide.

Progent's desktop consultants provide a variety of services intended to ensure that your personal computers and laptops stay operating dependably, securely, and productively. Service options available from Progent include on-site and online technical assistance, Technical Response Center telephone support services with optional round-the-clock access, desktop security audits and enhancements, interactive virtual training, PC or notebook integration for remote workers and mobile personnel, and centralized management support.

Remote Support
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help both new and registered customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The background and expertise of Progent's network consultants makes it possible to resolve the most challenging network problems quickly by escalating repair tasks when required to world-class experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums for services provided during regular business hours, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Progent also offers an affordable after-hours remote support program for companies who need 24x7 access to remote support.

Onsite Service
Progent offers on-site technical support for registered customers major metropolitan areas throughout the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies with the best of both worlds: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers.

Full Service Helpdesk Outsourcing
Progent's Helpdesk outsourcing services are designed specifically for small businesses who have to operate within a limited IT budget but who need fast access to a full-time Helpdesk with expert telephone support and full escalation capability. By using Progent's Contact Center outsourcing services, small organizations reduce expenses and management stress and have the advantage of world-class telephone support and online diagnostics. Progent's Helpdesk services feature convenient job initiation by email, phone, or a web interface; strict incident tracking up to resolution; web-based job logs for immediate status; comprehensive service documentation; and by-the-minute invoicing to make sure customers are billed exclusively for the services they receive.

Internal Security Audit
Progent's CISM and CISSP-premier security engineers can deliver a budget-friendly Internal Security Inventory packages created to give small businesses a chance to get an objective opinion about the quality of their inside security profile. The internal security scan and evaluation package features a security scan run from within s company's firewall and detects possible weaknesses represented by your workstations and servers. Progent's security inventory and assessment is managed by consultants with high-level security accreditations who evaluate and summarize the collected data and make recommendations for efficient remediation.

Online Classes for Desktop Programs
Progent provides online instruction for an array of client programs and operating systems such as Excel, Word, PowerPoint, Project, Microsoft Dynamics Great Plains, Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and Windows 8.1. Live online learning offers all the advantages of conventional in-person seminars, including instant communication between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the availability of multiple workers. Available to individuals or classes of all sizes, virtual learning permits the teacher to conduct the class from an online office while the clients can be spread throughout an office or all over the the U.S. Virtual training supports proven teaching aids such as virtual white boards, real-time questions, and shared applications. Sessions can be short and personalized for specialized topics or longer in time and broader in coverage. Teachers and students can go through examples individually or as a group.

Setup and Integration Services for Mobile Networking, Telecommuting, and Remote Offices
Progentís IT consultants provide help for mobile and remote PC provisioning and support with services such as data synchronization, desktop and laptop security, Outlook e-mail setup, Microsoft Windows Mobile connectivity, Apple iPhone integration, Android phone integration and management, Blackberry support, and wireless software programming. Progent's Microsoft certified experts can save your company time and expense by using their expertise to help you choose and configure branch office and wireless networking solutions that fit the needs of your company. Progent can also optimize your IT architecture so that off-site PCs and mobile appliances perform better in your network.

Management Automation
Progent's IT administration experts can help you simplify desktop management so that your PCs stay up to date, protected, and reliable. Progent's consultants have extensive experience providing businesses of any size System Center Configuration Manager expertise to reduce IT administration's processes, improve system protection, boost efficiency by making sure that all patches and updates are installed, police licensing adherence, and track patterns of software use to allow a more efficient purchasing plan. Also, Progent can help your company to make a smooth migration to Microsoft System Center 2012 Configuration Manager from SMS Server for more comprehensive administration automation. Progent also offers Windows Server 2012 R2 design and configuration support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • Top Rated Microsoft Certified Partner Technical Support Services Hyper-V 2016 Management
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    Hyper-V 2016 incorporates core technologies first developed for and refined on Azure, among the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network architecture for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration strategy, educate your IT administration and support staff, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 investment delivers maximum business value.

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    Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN voice communication. Lync 2010 can extend the functionality of Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to help your company to manage and repair your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to plan and carry out a smooth Skype for Business upgrade.

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    Progent provides several essential types of Call Center services including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals offers your clients easy access to a reliable technical resource with years of experience delivering phone support and remote access repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Call Center a respected reputation as a key contributor to company performance. Progent's goal is to resolve rather than simply report problems.

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    Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that require IT help with the flexibility associated with with small companies but which offers professional communications, thorough documentation, and compliance with corporate IT protocols. If your enterprise maintains a sales office situated anywhere in or any area served by Progent's consultants, Progent can provide a wide array of on-premises and on-line network consulting services and system design expertise.

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  • ProSight Email Content Filtering Policies Engineer
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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    Progentís IT outsourcing services for small companies feature planning 2003 Server, Microsoft .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, resolving chronic IT issues, and creating a comprehensive security plan. Progent can show you how to maximize system reliability and throughput with fault-tolerant technologies, resilient network architecture, and proactive network monitoring. Progent also offers project management assistance for major migrations and can assist with requirements assessment, resource inventory, BOM production, sourcing qualification, procurement coordination, and complete documentation. Progentís computer outsourcing service also features education for office productivity products such as Microsoft Office XP.

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  • Outsourcing Suse Linux
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    Progent's Linux consulting services offer small businesses and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent offers your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you an easy single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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