Computer Help for Small Organizations

Progent can deliver a broad array of affordable support services to help you business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and Mac OS X, or popular versions of Linux. Progent can offer on-premises or online technical support for individual machines or notebooks or work with your business to design and carry out a company-wide rollout of new or revised operating system platforms and applications. Progent can also provide consultants and technicians to help your company to plan for and implement a company relocation or consolidation organized to cause the least possible disruption of your productivity.

Progent can also install Microsoft Office or Microsoft Dynamics programs on your client PCs so they integrate efficiently with other Microsoft applications, products from third-party publishers, database servers, and key services network-wide.

Progent's desktop IT experts provide a range of services intended to ensure that your company's desktop PCs and laptops stay running reliably, securely, and productively. Support options available from Progent include on-premises and online troubleshooting, Technical Response Center phone support with optional 24x7 availability, desktop security evaluation and cleanups, live remote education, PC or laptop integration for telecommuters and on-the-road personnel, and centralized management solutions.

Online Service
Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist both new and registered clients to troubleshoot and repair hardware and software problems without the expense or delay of in-person service calls. The background and technical depth of Progent's IT consultants allows them to resolve the most challenging network issues rapidly by escalating repair tasks if necessary to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums for support services delivered during regular business hours, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Progent also offers an economical extended hours remote technical support program for companies who need 24x7 access to remote technical support.

Onsite Support
Progent offers on-site computer assistance for registered customers major cities throughout the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to provide small and midsize businesses with the best of both worlds: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business application programmers.

Full Service Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed especially for small businesses who have to work within a modest information technology budget yet who require fast access to a full-time Help Desk with expert phone support and full escalation capability. By using Progent's Help Desk outsourcing services, small businesses cut expenses and management stress and get the advantage of enterprise-class telephone support and remote troubleshooting. Progent's Helpdesk support services include convenient job initiation via email, telephone, or the web; automated trouble ticket tracking up to problem resolution; web-accessible task history for current status; full service documentation; and by-the-minute invoicing to make sure clients are charged exclusively for the services they receive.

Desktop Security Assessment
Progent's GIAC, CISA and CISM-certified security consultants can deliver a cost-effective Internal Security Inventory service package created to offer small businesses a chance to receive an objective opinion about the strength of their internal cybersecurity posture. The internal scan and assessment option includes a network scan run from within s company's firewall and detects potential risks with individual desktops and servers. The security inventory and assessment is overseen by consultants with top security credentials who evaluate and summarize the collected data and make recommendations for efficient remediation.

Live Online Instruction for Desktop Applications
Progent provides online learning for an array of desktop programs and environments including Microsoft Excel, Word, PowerPoint, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the benefits of traditional in-person seminars, including instant interaction between clients and teachers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of multiple students. Available to single students or classes of all sizes, live online training permits the teacher to conduct the class from an online office and the students can be dispersed across a campus or across the country. Live online learning deploys powerful teaching tools like broadcast white boards, real-time questions, and shared desktops. Sessions can be brief and personalized for specific subjects or longer in duration and wider in coverage. Instructors and clients can go through problems one-on-one or as a group.

Configuration and Integration Support for Mobile Computing, Telecommuting, and Branch Offices
Progent's network consultants offer expertise with mobile and remote computer provisioning and maintenance with services including data synchronization, desktop and notebook security, Microsoft Outlook email setup, Windows Mobile integration, iPhone and iPad integration, Android smartphone integration, RIM Blackberry support, and mobile software programming. Progent's certified experts can save your company work and money by using their expertise to show you how to choose and integrate remote and mobile connectivity solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that remote computers and wireless appliances work more productively in your network.

Change and Update Automation
Progent's network administration professionals can show you how to automate workstation management to make sure your PCs stay current, protected, and reliable. Progent's engineers have in-depth experience providing businesses of any size Microsoft System Center Configuration Manager consulting to reduce IT administration's workload, improve network security, boost productivity by ensuring that all application updates are installed, police software licensing adherence, and monitor characteristics of application use to enable smarter purchasing plan.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.