Computer Support for Small Organizations

Progent offers a wide array of cost-effective consulting and support services to help your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or remote technical support for single machines or laptops or work with your business to plan and carry out a company-wide migration to new or revised operating system platforms and business applications. Progent can also provide engineers and technical workers to help your company to prepare for and complete a company move or consolidation organized to cause the least possible disruption of your business.

Progent can also install Office or Microsoft Dynamics business applications on your client PCs so they communicate efficiently with all Microsoft programs, software from popular vendors, business servers, and key solutions throughout your network.

Progent's desktop consultants offer a range of support options designed to ensure that your company's personal computers and notebooks keep operating dependably, securely, and productively. Service alternatives available from Progent include on-premises and online technical assistance, Help Desk telephone support with options for round-the-clock availability, desktop security inventories and cleanups, live remote education, PC or notebook configuration for remote workers and mobile personnel, and centralized administration solutions.

Remote Service
Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist new and current clients to analyze and fix network problems without the expense or time loss of on-premises support calls. The background and technical depth of Progent's network consultants allows them to resolve the most complex IT issues rapidly by escalating trouble tickets if required to high-level experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums for support services provided during regular business hours, so you are invoiced only for the help you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Progent also offers an affordable after-hours online technical support program for companies who require round-the-clock access to remote support.

Onsite Service
Progent provides on-premises technical assistance for registered clients larger metropolitan areas across the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to provide small and midsize companies with the best of all worlds: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software programmers.

Comprehensive Help Desk Outsourcing
Progent's Helpdesk outsourcing services are intended especially for small businesses who have to operate within a modest information technology budget but who need the immediate availability of a full-time Help Desk Call Center with expert phone support and full escalation capability. By utilizing Progent's Help Desk outsourcing services, small companies cut expenses and management stress and get the advantage of enterprise-class phone support and remote repair. Progent's Help Desk Call Center services feature convenient job requests by email, phone, or the web; strict job ticket tracking up to problem resolution; web-based task logs for immediate status; comprehensive service reporting; and per minute billing to ensure clients are charged only for the support actually performed.

Desktop Security Inventory
Progent's CISA, CISM and CISSP-certified security engineers can deliver a cost-effective Internal Security Inventory packages created to give small organizations an opportunity to get a professional opinion about the strength of their inside security environment. The internal security scan and evaluation package includes a network scan run from inside s company's firewall and uncovers possible weaknesses represented by individual desktops and servers. Progent's security inventory is overseen by consultants with top security accreditations who analyze and report on the scanned information and provide recommendations for effective improvements.

Live Online Training for Desktop Applications
Progent offers live online training for an array of client programs and environments including Microsoft Office Excel, Word, Access, Project, Microsoft Dynamics GP (Great Plains), Acrobat, Adobe Photoshop CS, Crystal Reports, and Windows 10 and 8.1. Online education offers the benefits of conventional classroom seminars, such as immediate interaction between students and teachers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the availability of multiple students. Offered to single students or classes of all sizes, live online training allows the instructor to conduct the seminar from a remote facility and the students can be dispersed across a campus or all over the the U.S. Live online learning deploys proven teaching aids such as virtual white boards, electronic hand-raising, and shared applications. Classes can be short and personalized for specialized subjects or longer in time and wider in coverage. Instructors and students can work through examples one-on-one or as a group.

Provisioning and Integration Support for Mobile Networking, Telecommuting, and Remote Offices
Progent’s IT professionals provide help for mobile and branch office PC integration and maintenance in areas including data synchronization, desktop and laptop data protection, Outlook e-mail configuration, Microsoft Windows Mobile integration, Apple iPhone integration, Android phone integration, Blackberry troubleshooting, and mobile application programming. Progent's certified experts can save your company work and money by using their expertise to help you select and integrate branch office and mobile networking technologies that fit the needs of your company. Progent can also tune your IT architecture so that remote PCs and wireless handhelds work better in your network.

Change and Update Management Automation
Progent's network administration experts can show you how to automate workstation management so that your PCs stay up to date, protected, and reliable. Progent's engineers have extensive backgrounds delivering businesses of all sizes Microsoft System Center Configuration Manager expertise to reduce IT management's workload, increase system protection, improve productivity by making sure that all application updates are current, police software licensing compliance, and monitor patterns of application use to allow smarter purchasing strategy. Also, Progent can help you to carry out a non-disruptive migration to System Center 2012 Configuration Manager from Systems Management Server 2003 for more comprehensive management automation. Progent also offers Windows Server 2012 R2 design and configuration expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.