Network Support for Small Companies

Progent offers a broad range of affordable consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows, Apple macOS and Mac OS X, or popular versions of Linux. Progent can offer on-premises or remote help for individual machines or laptops or work with your business to design and implement a large-scale migration to new or updated OS software and business applications. Progent can also provide consultants and technical workers to help you to prepare for and complete a company move or merger organized to produce the least possible disruption of your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics applications on your client PCs so they communicate efficiently with other Microsoft applications, products from third-party vendors, database servers, and line-of-business services network-wide.

Progent's desktop consultants provide a variety of services intended to ensure that your personal computers and laptops stay operating dependably, securely, and productively. Service options available from Progent include on-site and online technical assistance, Technical Response Center telephone support services with optional round-the-clock access, desktop security audits and enhancements, interactive virtual training, PC or notebook integration for remote workers and mobile personnel, and centralized management support.

Remote Support
Progent’s Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help both new and registered customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The background and expertise of Progent's network consultants makes it possible to resolve the most challenging network problems quickly by escalating repair tasks when required to world-class experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums for services provided during regular business hours, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Progent also offers an affordable after-hours remote support program for companies who need 24x7 access to remote support.

Onsite Service
Progent offers on-site technical support for registered customers major metropolitan areas throughout the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies with the best of both worlds: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers.

Full Service Helpdesk Outsourcing
Progent's Helpdesk outsourcing services are designed specifically for small businesses who have to operate within a limited IT budget but who need fast access to a full-time Helpdesk with expert telephone support and full escalation capability. By using Progent's Contact Center outsourcing services, small organizations reduce expenses and management stress and have the advantage of world-class telephone support and online diagnostics. Progent's Helpdesk services feature convenient job initiation by email, phone, or a web interface; strict incident tracking up to resolution; web-based job logs for immediate status; comprehensive service documentation; and by-the-minute invoicing to make sure customers are billed exclusively for the services they receive.

Internal Security Audit
Progent's CISM and CISSP-premier security engineers can deliver a budget-friendly Internal Security Inventory packages created to give small businesses a chance to get an objective opinion about the quality of their inside security profile. The internal security scan and evaluation package features a security scan run from within s company's firewall and detects possible weaknesses represented by your workstations and servers. Progent's security inventory and assessment is managed by consultants with high-level security accreditations who evaluate and summarize the collected data and make recommendations for efficient remediation.

Online Classes for Desktop Programs
Progent provides online instruction for an array of client programs and operating systems such as Excel, Word, PowerPoint, Project, Microsoft Dynamics Great Plains, Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and Windows 8.1. Live online learning offers all the advantages of conventional in-person seminars, including instant communication between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the availability of multiple workers. Available to individuals or classes of all sizes, virtual learning permits the teacher to conduct the class from an online office while the clients can be spread throughout an office or all over the the U.S. Virtual training supports proven teaching aids such as virtual white boards, real-time questions, and shared applications. Sessions can be short and personalized for specialized topics or longer in time and broader in coverage. Teachers and students can go through examples individually or as a group.

Setup and Integration Services for Mobile Networking, Telecommuting, and Remote Offices
Progent’s IT consultants provide help for mobile and remote PC provisioning and support with services such as data synchronization, desktop and laptop security, Outlook e-mail setup, Microsoft Windows Mobile connectivity, Apple iPhone integration, Android phone integration and management, Blackberry support, and wireless software programming. Progent's Microsoft certified experts can save your company time and expense by using their expertise to help you choose and configure branch office and wireless networking solutions that fit the needs of your company. Progent can also optimize your IT architecture so that off-site PCs and mobile appliances perform better in your network.

Management Automation
Progent's IT administration experts can help you simplify desktop management so that your PCs stay up to date, protected, and reliable. Progent's consultants have extensive experience providing businesses of any size System Center Configuration Manager expertise to reduce IT administration's processes, improve system protection, boost efficiency by making sure that all patches and updates are installed, police licensing adherence, and track patterns of software use to allow a more efficient purchasing plan. Also, Progent can help your company to make a smooth migration to Microsoft System Center 2012 Configuration Manager from SMS Server for more comprehensive administration automation. Progent also offers Windows Server 2012 R2 design and configuration support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.