Computer Support for Small Organizations

Progent can deliver a wide array of affordable consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and Mac OS X, or popular versions of Linux. Progent can provide onsite or online technical support for individual machines or laptops or work with you to design and implement a large-scale migration to new or revised OS software and applications. Progent can also supply engineers and technicians to assist you to prepare for and implement a company move or merger organized to cause the least possible disruption of your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics applications on your workstations so they integrate productively with all Microsoft programs, software from third-party vendors, database servers, and key services network-wide.

Progent's desktop consultants provide a range of services designed to ensure that your desktop PCs and laptops stay operating reliably, safely, and efficiently. Service alternatives available from Progent include on-premises and remote technical assistance, Call Center telephone support services with options for 24x7 access, internal security audits and cleanups, interactive virtual education, PC or laptop integration for remote workers and on-the-road personnel, and automated management solutions.

Online Service
Progent’s Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help both new and registered clients to analyze and repair hardware and software issues without the expense or time loss of on-premises service visits. The background and expertise of Progent's IT consultants allows them to handle the most complex network issues rapidly by escalating repair tasks when required to high-level experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums for services provided during normal working hours, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Progent also offers an affordable after-hours online technical support program for companies who need round-the-clock access to online technical support.

Onsite Support
Progent offers on-site technical support for registered customers major cities throughout the United States. Progent's on-premises service technicians can work in conjunction with Progent's online support experts to deliver small companies with the best of all worlds: onsite service professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers.

Comprehensive Contact Center Outsourcing
Progent's Help Desk outsourcing services are intended specifically for small organizations who have to work within a limited information technology budget yet who require the immediate availability of a full-time Contact Center with expert telephone support and full escalation capability. By using Progent's Helpdesk outsourcing services, small organizations reduce expenses and administrative stress and get the advantage of world-class phone support and remote troubleshooting. Progent's Help Desk support services include easy job initiation via email, phone, or the web; strict trouble ticket tracking until resolution; web-accessible task history for current status; full service reporting; and per minute billing to ensure clients are billed only for the support actually performed.

Internal Security Assessment
Progent's GIAC, CISA and CISM-premier security consultants can deliver a low-cost Internal Security Inventory service package designed to give small organizations an opportunity to receive an expert look at the quality of their inside protection environment. The internal scan and assessment option features a network scan run from inside your firewall and detects potential risks with your desktops and servers. Progent's security inventory and assessment is managed by engineers with high-level security accreditations who evaluate and report on the collected data and make suggestions for efficient remediation.

Online Classes for Desktop Programs
Progent provides live online instruction for a range of desktop applications and operating systems such as Microsoft Excel, Word, PowerPoint, Outlook, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Windows 10 and 8.1. Online education offers all the advantages of traditional in-person seminars, such as immediate communication between clients and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the schedules of multiple trainees. Available to single students or classes of any size, live online education allows the instructor to conduct the class from an online office while the students can be spread across an office or all over the country. Virtual education utilizes powerful teaching mechanisms like broadcast white boards, real-time questions, and shared desktops. Classes can be short and personalized for specific topics or extended in time and wider in coverage. Instructors and students can go through problems one-on-one or as a group.

Provisioning and Integration Support for Mobile Computing, Telecommuting, and Branch Offices
Progent’s IT consultants provide expertise for mobile and branch office PC integration and maintenance with services including file synchronization, desktop and notebook security, Outlook email setup, Microsoft Windows Mobile connectivity, Apple iPhone integration, Google Android smartphone integration and management, Blackberry support, and mobile application programming. Progent's Microsoft certified experts can save your organization time and money by using their experience to help you choose and configure remote and wireless access technologies that make sense for your business. Progent can also tune your IT architecture so that off-site PCs and mobile appliances work better in your environment.

Change and Update Management Automation
Progent's IT management professionals can help you simplify workstation administration to make sure your networked PCs remain current, protected, and reliable. Progent's consultants have extensive experience providing companies of all sizes Microsoft System Center Configuration Manager (SCCM) expertise to reduce network administration's processes, increase network security, improve efficiency by ensuring that all application updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. Also, Progent can assist your company to carry out an efficient migration to Microsoft System Center 2012 Configuration Manager from SMS Server for more complete administration automation. Progent can also provide Windows Server 2012 R2 planning and deployment expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.