Desktop Support Consulting ServicesProgent offers a broad array of cost-effective support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, Apple macOS and Mac OS X, or popular editions of Linux. Progent can offer on-premises or remote assistance for individual computers or notebooks or work with your business to design and carry out a company-wide rollout of new or revised operating system platforms and business applications. Progent can also provide consultants and technicians to help you to plan for and complete a site relocation or consolidation organized to cause minimal interruption to your productivity.

Progent can also install Office or Microsoft Dynamics programs on your workstations so they communicate productively with other Microsoft applications, software from third-party publishers, SQL databases, and key solutions network-wide.

Progent's desktop IT experts offer a range of services intended to ensure that your desktop PCs and laptops keep running dependably, safely, and productively. Support options available from Progent include on-premises and remote technical assistance, Technical Response Center phone support services with options for round-the-clock availability, desktop security evaluation and cleanups, interactive virtual education, desktop or laptop configuration for telecommuters and mobile employees, and automated administration solutions.

Remote Support
Progent’s Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist new and current customers to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The experience and expertise of Progent's IT engineers allows them to handle the most complex network issues rapidly by escalating repair tasks when necessary to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or time minimums for support services provided during normal working hours, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Progent also offers an affordable after-hours online technical support program for clients who require round-the-clock access to remote support.

Onsite Support
Progent provides on-site computer support for registered clients major metropolitan areas throughout the United States. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small and midsize businesses with the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers.

Comprehensive Contact Center Outsourcing
Progent's Help Desk outsourcing services are designed specifically for small businesses who must operate within a restricted IT budget yet who need fast access to a full-time Helpdesk with professional phone support and effective escalation capability. By using Progent's Contact Center services, small organizations reduce costs and administrative hassle and get the benefit of world-class telephone support and online troubleshooting. Progent's Help Desk Call Center services feature easy job initiation via email, phone, or a web interface; strict job ticket tracking until problem resolution; web-accessible task history for up-to-date status; comprehensive service documentation; and by-the-minute invoicing to ensure customers are charged exclusively for the services actually performed.

Internal Security Assessment
Progent's GIAC, CISA and CISM-certified security engineers can deliver a budget-friendly Internal Network Security Inventory packages designed to offer small businesses a chance to get an objective opinion about the effectiveness of their inside protection profile. The internal scan and assessment option features a security scan run from inside a corporate firewall and uncovers potential weaknesses represented by individual desktops and servers. The security inventory and assessment is managed by consultants with top security credentials who analyze and summarize the scanned information and make recommendations for efficient improvements.

Live Online Training for Workstation Programs
Progent provides live online learning for a range of client applications and operating systems including Microsoft Office Excel, Word, Publisher, Project, Microsoft Dynamics Great Plains, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers all the benefits of traditional classroom seminars, such as immediate communication between clients and teachers, but eliminates the expenses of travel and the challenge of attempting to accommodate the availability of multiple trainees. Offered to single students or classes of any size, live online instruction permits the trainer to run the seminar from an online office while the clients can be spread across an office or across the country. Live online learning supports proven teaching tools such as virtual white boards, real-time questions, and collaborative applications. Classes can be short and personalized for specialized topics or longer in time and broader in scope. Instructors and clients can go through examples one-on-one or as a group.

Configuration and Integration Services for Mobile Networking, Telecommuting, and Branch Offices
Progent’s IT professionals offer expertise for mobile and branch office computer provisioning and maintenance in areas including data synchronization, desktop and laptop security, Microsoft Outlook email configuration, Windows Mobile integration, iPhone and iPad integration, Google Android smartphone and tablet integration, RIM Blackberry support, and wireless software development. Progent's Microsoft certified consultants can save your company work and money by using their experience to show you how to choose and integrate branch office and wireless access solutions that make sense for your company. Progent can also tune your IT architecture so that remote computers and mobile appliances perform better in your environment.

Change and Update Automation
Progent's network administration experts can help you simplify workstation management so that your PCs remain up to date, secure, and reliable. Progent's consultants have extensive experience delivering companies of all sizes System Center Configuration Manager (SCCM) consulting to streamline network management's processes, increase network security, improve efficiency by ensuring that all application updates are current, police software licensing adherence, and track characteristics of application use to allow a more efficient purchasing strategy. Also, Progent can assist you to carry out a smooth upgrade to Microsoft System Center 2012 Configuration Manager from SMS Server for better management automation. Progent can also provide Windows Server 2012 R2 planning and configuration expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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