Progent can deliver a broad array of affordable support services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online technical support for individual machines or notebooks or help your business to plan and carry out a company-wide migration to new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist your company to plan for and implement an office move or merger organized to produce minimal disruption of your business.
Progent can also configure Office or Microsoft Dynamics programs on your client PCs so they integrate efficiently with all Microsoft programs, software from third-party publishers, database servers, and line-of-business services throughout your network.
Progent's desktop consultants provide a range of services designed to make sure that your personal computers and laptops stay operating dependably, safely, and efficiently. Support options offered by Progent include on-premises and remote technical assistance, Technical Response Center phone support services with options for 24x7 access, internal security inventories and cleanups, interactive remote education, PC or notebook configuration for remote workers and mobile employees, and centralized administration solutions.
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist new and current clients to analyze and fix network problems without the cost or delay of in-person service calls. The background and technical depth of Progent's IT engineers makes it possible to handle the most challenging network problems quickly by escalating trouble tickets when necessary to high-level specialists. Progent offers a convenient, web-based signup process for first-time clients to address emergency situations and Progent bills by the minute with no sign-up charges or minimums for support services delivered during regular business hours, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Progent also offers an economical extended hours online support program for clients who need 24x7 access to remote support.
Progent offers on-site technical assistance for registered clients major cities throughout the United States. Progent's on-premises support technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies with the best of all worlds: hands-on support technicians when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers.
Comprehensive Contact Center Outsourcing
Progent's Helpdesk outsourcing services are intended especially for small businesses who have to work within a restricted information technology budget yet who require fast access to a dedicated Contact Center with expert phone support and effective escalation capability. By utilizing Progent's Help Desk services, small businesses cut costs and administrative stress and get the benefit of world-class phone support and online repair. Progent's Help Desk support services feature easy work requests via email, telephone, or the web; automated trouble ticket tracking until problem resolution; web-based job logs for current status; comprehensive service documentation; and by-the-minute billing to make sure clients are charged exclusively for the services actually performed.
Desktop Security Evaluation
Progent's GIAC and CISA-certified security consultants can deliver a cost-effective Internal Network Security Inventory service package created to give small organizations an opportunity to receive an independent look at the strength of their inside security profile. The internal scan and evaluation option includes a network scan executed from within a corporate firewall and uncovers potential risks with individual desktops and servers. The security inventory is managed by consultants with top security accreditations who analyze and report on the scanned data and provide suggestions for effective improvements.
Live Online Education for Desktop Applications
Progent provides live online education for popular desktop applications and environments including Office Excel, Word, Publisher, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the advantages of conventional in-person seminars, such as instant communication between students and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the availability of multiple trainees. Available to individuals or classes of all sizes, virtual instruction permits the teacher to run the seminar from an online facility while the clients can be spread throughout an office or across the country. Virtual learning utilizes proven learning aids like virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted for specialized subjects or extended in time and broader in coverage. Instructors and clients can work through examples one-on-one or as a group.
Configuration and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progentís IT professionals offer help with mobile and branch office computer provisioning and maintenance with services including data synchronization, desktop and notebook data protection, Microsoft Outlook email setup, Microsoft Windows Mobile connectivity, Apple iPhone integration and management, Android phone integration and management, Blackberry troubleshooting, and mobile application development. Progent's Microsoft and Cisco certified experts can save your company time and expense by applying their expertise to show you how to choose and configure branch office and mobile access solutions that fit the needs of your company. Progent can also optimize your network architecture so that remote PCs and wireless appliances perform better in your environment.
Change and Update Management Automation
Progent's network management professionals can show you how to automate desktop administration to make sure your networked PCs remain current, protected, and dependable. Progent's consultants have extensive experience delivering companies of all sizes Microsoft System Center Configuration Manager consulting to reduce network administration's workload, improve network protection, boost productivity by ensuring that all application updates are installed, police software licensing compliance, and monitor patterns of software use to allow a more efficient purchasing plan. In addition, Progent can help you to execute a smooth migration to Microsoft System Center 2012 Configuration Manager from SMS Server 2003 for more comprehensive administration automation. Progent can also provide Windows Server 2012 R2 design and configuration expertise.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.