Computer Help for Small Organizations

Progent can deliver a broad range of cost-effective consulting and support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows, Apple macOS and Mac OS X, or popular editions of Linux. Progent can offer onsite or remote help for individual computers or notebooks or help you to design and carry out a large-scale migration to new or updated OS platforms and applications. Progent can also supply consultants and technical workers to help you to plan for and complete an office relocation or merger designed to produce the least possible interruption to your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics applications on your client PCs so they integrate efficiently with other Microsoft programs, software from popular publishers, SQL databases, and line-of-business services network-wide.

Progent's desktop IT experts offer a variety of support options intended to make sure that your desktop PCs and laptops keep operating reliably, securely, and efficiently. Service alternatives available from Progent include on-premises and remote technical assistance, Call Center telephone support with optional 24x7 availability, desktop security audits and enhancements, live virtual education, PC or notebook integration for telecommuters and mobile employees, and centralized administration solutions.

Online Support
Progent’s Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help both new and current clients to analyze and repair network issues without the expense or delay of in-person service calls. The experience and expertise of Progent's IT consultants makes it possible to resolve the most complex network problems rapidly by escalating trouble tickets when required to world-class experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums for support services delivered during regular business hours, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Progent also offers an affordable after-hours online technical support program for clients who require 24x7 access to remote support.

Onsite Support
Progent provides onsite technical assistance for registered clients major metropolitan areas throughout the U.S. Progent's on-premises support personnel can work in tandem with Progent's online support experts to deliver small businesses with the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers.

Full Service Help Desk Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a restricted information technology budget but who need the immediate availability of a dedicated Helpdesk with professional telephone support and effective escalation options. By utilizing Progent's Help Desk outsourcing services, small businesses cut expenses and management hassle and get the benefit of world-class phone support and remote troubleshooting. Progent's Help Desk support services include convenient work requests by email, phone, or the web; automated incident tracking up to problem resolution; web-based job logs for current status; comprehensive service reporting; and per minute billing to ensure clients are billed only for the support they receive.

Desktop Security Assessment
Progent's CISA, CISM and CISSP-certified security consultants can provide a cost-effective Internal Security Inventory packages created to give small businesses an opportunity to receive an independent opinion about the quality of their inside cybersecurity environment. The internal security scan and assessment option features a network scan run from inside s company's firewall and uncovers potential weaknesses with individual workstations and servers. Progent's security inventory is managed by consultants with high-level security accreditations who analyze and summarize the scanned data and make suggestions for efficient improvements.

Online Training for Workstation Programs
Progent offers live online training for an array of desktop applications and environments such as Office Excel, Word, Publisher, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8.1. Live online instruction offers the benefits of traditional classroom seminars, such as instant interaction between clients and trainers, but eliminates the expenses of transportation and the challenge of trying to accommodate the schedules of multiple students. Offered to individuals or classes of any size, live online instruction allows the teacher to conduct the class from a remote office while the clients can be spread across a campus or all over the the U.S. Live online training utilizes proven learning mechanisms such as virtual white boards, electronic hand-raising, and shared applications. Classes can be short and personalized for specialized subjects or longer in duration and wider in scope. Instructors and students can work through examples individually or as a group.

Configuration and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progent’s network consultants offer expertise with portable and remote computer integration and maintenance with services including data synchronization, desktop and laptop security, Outlook e-mail setup, Windows Mobile connectivity, Apple iPhone integration, Google Android phone and tablet integration, RIM Blackberry support, and wireless application programming. Progent's Microsoft and Cisco certified professionals can save your organization work and money by applying their background to help you select and configure remote and mobile connectivity solutions that make sense for your company. Progent can also optimize your IT architecture so that remote computers and wireless handhelds perform more productively in your network.

Change and Update Automation
Progent's network management professionals can help you simplify workstation management so that your networked PCs stay current, protected, and reliable. Progent's engineers have in-depth backgrounds delivering companies of any size Microsoft System Center Configuration Manager consulting to reduce network administration's workload, improve system protection, boost efficiency by ensuring that all application updates are current, enforce licensing compliance, and monitor patterns of application usage to allow smarter purchasing plan. Also, Progent can help you to make a non-disruptive upgrade to Microsoft System Center 2012 Configuration Manager from Systems Management Server 2003 for better administration automation. Progent can also provide Windows Server 2012 R2 planning and deployment expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.