Desktop Technical Support ServicesProgent can deliver a broad array of cost-effective support services to assist you company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and Mac OS X, or various versions of Linux. Progent can provide on-premises or remote assistance for single machines or notebooks or help you to design and carry out a company-wide rollout of new or revised OS platforms and applications. Progent can also provide consultants and technicians to assist you to plan for and implement an office relocation or merger designed to produce the least possible disruption of your business.

Progent can also configure Microsoft Office or Microsoft Dynamics programs on your client PCs so they communicate productively with other Microsoft programs, products from popular publishers, business servers, and line-of-business services throughout your network.

Progent's desktop IT experts provide a variety of services designed to make sure that your company's desktop PCs and laptops keep operating dependably, securely, and productively. Support options available from Progent include on-site and remote troubleshooting, Technical Response Center phone support services with options for round-the-clock access, internal security inventories and enhancements, interactive remote education, PC or laptop integration for telecommuters and mobile employees, and automated management support.

Online Support
Progent's Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help new and current clients to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The experience and technical depth of Progent's network consultants allows them to resolve the most complex network issues rapidly by escalating trouble tickets if necessary to high-level experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency network problems and Progent charges per minute with zero sign-up fees or minimums for services delivered during normal working hours, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Progent also offers an economical extended hours remote technical support program for clients who require round-the-clock access to online support.

On-site Support
Progent offers on-premises technical support for registered clients larger metropolitan areas throughout the U.S. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small and midsize businesses with the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers.

Comprehensive Help Desk Call Center Outsourcing
Progent's Helpdesk outsourcing services are intended specifically for small organizations who must work within a modest information technology budget yet who need immediate access to a full-time Contact Center with expert telephone support and effective escalation options. By utilizing Progent's Contact Center services, small companies cut costs and management stress and get the benefit of enterprise-class telephone support and online diagnostics. Progent's Help Desk support services feature easy work initiation by email, phone, or a web interface; automated incident tracking until problem resolution; web-based task logs for current status; comprehensive service reporting; and by-the-minute billing to make sure clients are billed only for the support actually performed.

Desktop Security Audit
Progent's GIAC, CISA and CISM-certified security engineers can provide a budget-friendly Internal Security Inventory service package designed to offer small organizations a chance to get an independent look at the strength of their inside security profile. The internal scan and evaluation option includes a security scan executed from within a corporate firewall and detects potential risks represented by individual desktops and servers. The security inventory is managed by engineers with top security accreditations who evaluate and report on the scanned information and make recommendations for efficient improvements.

Live Online Training for Workstation Applications
Progent offers online education for a range of desktop applications and operating systems including Microsoft Excel, Word, Access, Outlook, MS Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 11. Live online instruction offers the advantages of traditional in-person seminars, including immediate interaction between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the schedules of multiple trainees. Available to individuals or groups of all sizes, live online education allows the instructor to conduct the class from a remote facility while the students can be spread throughout a campus or across the country. Live online education deploys proven learning tools like broadcast white boards, electronic hand-raising, and collaborative desktops. Classes can be short and targeted for specialized topics or extended in duration and wider in coverage. Teachers and clients can work through problems one-on-one or as a group.

Setup and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progent's IT professionals offer expertise for mobile and remote PC provisioning and support with services such as file synchronization, desktop and notebook security, Outlook e-mail configuration, Microsoft Windows Mobile integration, iPhone and iPad integration, Google Android smartphone and tablet integration, RIM Blackberry support, and mobile application programming. Progent's Microsoft certified experts can save your organization time and money by using their experience to show you how to choose and configure remote and wireless connectivity solutions that fit the needs of your company. Progent can also optimize your network infrastructure so that off-site PCs and wireless devices perform better in your environment.

Management Automation
Progent's network management experts can help you automate desktop administration to make sure your PCs stay current, secure, and dependable. Progent's consultants have extensive experience delivering businesses of all sizes Microsoft System Center Configuration Manager expertise to reduce IT administration's workload, improve network security, boost productivity by ensuring that all patches and updates are current, police licensing adherence, and monitor patterns of application use to allow smarter purchasing plan.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.



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