Desktop Support and IntegrationProgent offers a wide array of cost-effective support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows, Apple macOS and Mac OS X, or various versions of Linux. Progent can offer on-premises or online technical support for individual computers or laptops or work with you to plan and carry out a large-scale migration to new or revised OS software and applications. Progent can also supply consultants and technicians to help your company to plan for and implement a company relocation or merger designed to produce minimal disruption of your business.

Progent can also install Microsoft Office or Microsoft Dynamics applications on your client PCs so they communicate productively with other Microsoft applications, software from third-party publishers, business servers, and key services network-wide.

Progent's desktop consultants offer a range of support options designed to ensure that your company's desktop PCs and notebooks keep operating dependably, safely, and efficiently. Support options available from Progent include on-premises and online technical assistance, Call Center phone support services with options for round-the-clock availability, desktop security audits and enhancements, interactive virtual education, desktop or notebook configuration for telecommuters and mobile personnel, and automated management support.

Remote Service
Progent’s Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist new and registered clients to analyze and fix hardware and software problems without the expense or delay of in-person support visits. The background and technical depth of Progent's IT consultants allows them to resolve the most challenging IT problems rapidly by escalating repair tasks if required to high-level experts. Progent provides a convenient, web-accessible registration procedure for new clients to address emergency network problems and Progent charges per minute with zero sign-up fees or minimums for support services delivered during normal working hours, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Progent also offers an economical after-hours online technical support program for companies who need round-the-clock access to online support.

Onsite Support
Progent offers on-site computer support for registered clients larger metropolitan areas throughout the U.S. Progent's on-premises service technicians can operate in tandem with Progent's remote service engineers to provide small companies with the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers.

Full Service Helpdesk Outsourcing
Progent's Help Desk Call Center outsourcing services are designed especially for small businesses who must operate within a limited information technology budget but who need the immediate availability of a dedicated Helpdesk with expert phone support and full escalation options. By utilizing Progent's Help Desk Call Center outsourcing services, small companies reduce expenses and management stress and have the benefit of world-class phone support and remote troubleshooting. Progent's Contact Center services feature convenient work initiation via email, phone, or a web interface; automated incident tracking up to problem resolution; web-based job logs for up-to-date status; comprehensive service documentation; and by-the-minute invoicing to ensure customers are billed exclusively for the services actually performed.

Internal Security Evaluation
Progent's GIAC, CISA and CISM-certified security engineers can provide a cost-effective Internal Network Security Inventory packages created to give small businesses an opportunity to get an independent look at the strength of their inside security profile. The internal scan and evaluation package features a network scan executed from inside a corporate firewall and detects potential weaknesses with your desktops and servers. The security inventory and assessment is managed by engineers with top security accreditations who analyze and report on the collected information and make suggestions for efficient improvements.

Online Education for Workstation Programs
Progent offers live online training for an array of desktop applications and operating systems such as Microsoft Excel, Word, Access, Visio, MS Dynamics Great Plains, Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and Windows 8.1. Live online training offers all the advantages of traditional in-person seminars, including instant communication between students and trainers, but eliminates the expenses of transportation and the hassle of trying to accommodate the availability of many trainees. Available to individuals or classes of all sizes, virtual instruction allows the teacher to conduct the class from a remote office while the clients can be dispersed across an office or across the country. Live online learning deploys proven learning tools like virtual white boards, electronic hand-raising, and collaborative applications. Sessions can be brief and targeted for specific subjects or extended in duration and broader in coverage. Instructors and clients can go through examples one-on-one or as a group.

Configuration and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progent’s network professionals offer help for mobile and branch office computer provisioning and support in areas including data synchronization, desktop and laptop security, Outlook e-mail setup, Microsoft Windows Mobile connectivity, Apple iPhone integration, Google Android smartphone integration and management, RIM Blackberry troubleshooting, and wireless application development. Progent's Microsoft certified consultants can save your organization work and expense by using their experience to help you select and configure branch office and wireless access technologies that make sense for your business. Progent can also optimize your IT architecture so that remote computers and wireless PDAs work better in your network.

Management Automation
Progent's network administration professionals can show you how to simplify desktop management to make sure your PCs stay up to date, protected, and reliable. Progent's consultants have extensive backgrounds delivering businesses of all sizes Microsoft System Center Configuration Manager (SCCM) consulting to streamline IT management's workload, improve network security, boost efficiency by making sure that all application updates are installed, enforce licensing adherence, and track patterns of software use to enable a more efficient purchasing strategy. In addition, Progent can help you to carry out a smooth upgrade to System Center 2012 Configuration Manager from Systems Management Server for more comprehensive management automation. Progent can also provide Windows Server 2012 R2 design and deployment expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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