Desktop Technical Support and Integration ServicesProgent can deliver a wide range of affordable consulting and support services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and Mac OS X, or various editions of Linux. Progent can offer onsite or remote technical support for individual computers or notebooks or work with you to design and carry out a large-scale rollout of new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to assist you to plan for and implement a site relocation or consolidation organized to cause minimal disruption of your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics programs on your client PCs so they integrate productively with other Microsoft applications, products from popular publishers, SQL databases, and key solutions network-wide.

Progent's desktop consultants offer a variety of support options intended to make sure that your personal computers and laptops stay running dependably, safely, and efficiently. Support options available from Progent include on-premises and remote troubleshooting, Technical Response Center telephone support with options for 24x7 access, desktop security assessments and cleanups, interactive virtual education, PC or notebook integration for remote workers and on-the-road personnel, and centralized administration support.

Online Service
Progent's Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help new and current customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The experience and expertise of Progent's IT consultants allows them to handle the most challenging IT problems rapidly by escalating trouble tickets when necessary to high-level specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with zero startup fees or time minimums for support services provided during normal working hours, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Progent also offers an economical after-hours online support program for clients who require round-the-clock access to online support.

Onsite Support
Progent offers onsite technical support for registered clients larger cities throughout the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to provide small companies with the best of both worlds: onsite service professionals when you require them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers.

Comprehensive Helpdesk Outsourcing
Progent's Help Desk outsourcing services are designed especially for small businesses who must work within a restricted network support budget yet who need the immediate availability of a full-time Help Desk Call Center with expert phone support and full escalation capability. By utilizing Progent's Help Desk Call Center services, small companies reduce costs and administrative hassle and get the benefit of world-class telephone support and online troubleshooting. Progent's Help Desk Call Center services include easy work requests via email, telephone, or a web interface; strict incident tracking until problem resolution; web-accessible task history for immediate status; comprehensive service documentation; and by-the-minute billing to ensure clients are billed exclusively for the services actually performed.

Internal Security Assessment
Progent's CISM and CISSP-premier security consultants can provide a budget-friendly Internal Security Inventory service package designed to give small organizations an opportunity to receive an objective look at the strength of their inside security posture. The internal scan and assessment package features a security scan run from within your firewall and detects possible weaknesses represented by your workstations and servers. Progent's security inventory and assessment is managed by consultants with top security credentials who analyze and summarize the scanned information and provide suggestions for effective remediation.

Online Instruction for Workstation Applications
Progent provides online education for a range of client applications and operating systems including Microsoft Office Excel, Word, Access, Project, MS Dynamics Great Plains, Adobe Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8.1. Live online education provides the advantages of traditional in-person seminars, including immediate communication between students and trainers, but eliminates the expenses of travel and the challenge of trying to accommodate the schedules of many trainees. Available to single students or groups of any size, virtual education allows the instructor to conduct the class from an online office and the clients can be spread throughout an office or all over the country. Live online education utilizes powerful teaching tools such as virtual white boards, real-time questions, and collaborative applications. Classes can be short and personalized for specialized topics or longer in time and broader in coverage. Teachers and students can work through problems individually or as a class.

Installation and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progent's network consultants provide expertise with portable and remote PC provisioning and maintenance with services including data synchronization, desktop and notebook data protection, Microsoft Outlook e-mail configuration, Windows Mobile integration, iPhone integration, Google Android smartphone and tablet integration, Blackberry troubleshooting, and wireless software development. Progent's certified consultants can save your business work and expense by applying their expertise to help you choose and integrate remote and wireless networking technologies that fit the needs of your company. Progent can also optimize your network architecture so that remote computers and mobile devices perform better in your environment.

Management Automation
Progent's network administration experts can help you simplify desktop administration so that your networked PCs stay current, secure, and dependable. Progent's consultants have extensive experience providing businesses of all sizes Microsoft System Center Configuration Manager consulting to streamline network administration's workload, increase system security, improve productivity by making sure that all application updates are installed, police software licensing adherence, and track characteristics of application usage to allow a more efficient purchasing strategy.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.



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