Desktop Technical Support ServicesProgent can deliver a wide array of affordable support services to help your business to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows, Apple macOS and Mac OS X, or various versions of Linux. Progent can provide on-premises or remote help for individual computers or notebooks or work with you to plan and implement a company-wide rollout of new or updated OS software and applications. Progent can also supply engineers and technical workers to assist your company to prepare for and complete an office relocation or merger organized to cause minimal disruption of your productivity.

Progent can also install Office or Microsoft Dynamics applications on your client PCs so they integrate productively with all Microsoft programs, products from popular publishers, business servers, and line-of-business services network-wide.

Progent's desktop IT experts offer a variety of support options intended to ensure that your company's desktop PCs and notebooks stay operating dependably, safely, and efficiently. Service options available from Progent include on-premises and remote technical assistance, Help Desk telephone support with optional round-the-clock availability, desktop security inventories and enhancements, interactive remote education, PC or laptop configuration for remote workers and on-the-road employees, and automated administration solutions.

Remote Service
Progent's Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help both new and registered customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support visits. The experience and technical depth of Progent's network engineers makes it possible to handle the most challenging IT issues quickly by escalating trouble tickets when necessary to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums for support services provided during normal working hours, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Progent also offers an economical extended hours online support program for companies who need round-the-clock access to remote support.

Onsite Service
Progent provides on-premises technical support for registered clients major metropolitan areas throughout the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses with the best of both worlds: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers.

Full Service Helpdesk Outsourcing
Progent's Helpdesk outsourcing services are intended especially for small businesses who have to operate within a modest network support budget but who require the immediate availability of a full-time Help Desk with expert telephone support and effective escalation capability. By utilizing Progent's Help Desk Call Center outsourcing services, small organizations cut costs and administrative stress and get the advantage of world-class telephone support and remote troubleshooting. Progent's Helpdesk services include easy work initiation via email, phone, or the web; strict job ticket tracking up to resolution; web-based task history for immediate status; full service documentation; and by-the-minute invoicing to ensure clients are billed exclusively for the support actually performed.

Desktop Security Inventory
Progent's GIAC and CISA-premier security consultants can provide a budget-friendly Internal Security Inventory service package created to offer small organizations a chance to get a professional opinion about the effectiveness of their inside security profile. The internal security scan and evaluation package features a network scan executed from inside your firewall and uncovers possible weaknesses with your desktops and servers. Progent's security inventory and assessment is overseen by engineers with high-level security accreditations who analyze and summarize the scanned data and provide recommendations for efficient improvements.

Live Online Education for Desktop Programs
Progent provides online education for a range of client programs and environments such as Excel, Word, Access, Visio, MS Dynamics Great Plains, Adobe Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8.1. Online education offers all the benefits of conventional classroom sessions, such as immediate interaction between students and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the availability of many workers. Offered to single students or groups of all sizes, virtual training allows the trainer to run the class from an online facility while the clients can be spread throughout an office or all over the country. Virtual training deploys proven learning tools such as virtual white boards, electronic hand-raising, and collaborative applications. Sessions can be short and targeted for specialized subjects or longer in time and broader in coverage. Teachers and clients can work through problems one-on-one or as a class.

Configuration and Integration Support for Mobile Networking, Telecommuting, and Branch Offices
Progent's network consultants provide help for mobile and branch office PC integration and maintenance in areas including file synchronization, desktop and notebook data protection, Microsoft Outlook e-mail configuration, Microsoft Windows Mobile connectivity, iPhone integration and management, Google Android phone and tablet integration, RIM Blackberry support, and mobile application programming. Progent's certified experts can save your organization work and expense by applying their expertise to show you how to select and integrate branch office and wireless access solutions that make sense for your company. Progent can also tune your IT architecture so that off-site PCs and wireless handhelds work better in your network.

Change and Update Automation
Progent's network management experts can show you how to automate workstation administration so that your networked PCs remain up to date, secure, and reliable. Progent's consultants have in-depth experience delivering companies of all sizes System Center Configuration Manager consulting to streamline IT management's processes, increase system security, boost efficiency by making sure that all patches and updates are current, police software licensing adherence, and track patterns of application usage to enable smarter purchasing plan.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.



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