Network Help for Small Businesses

Progent can deliver a broad range of cost-effective services to help you company to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote help for individual computers or notebooks or help you to plan and implement a large-scale rollout of new or revised operating system software and business applications. Progent can also provide consultants and technical workers to assist you to plan for and implement a site relocation or consolidation designed to produce the least possible disruption of your productivity.

Progent can also configure Office or Microsoft Dynamics programs on your client PCs so they communicate productively with other Microsoft programs, software from popular vendors, business servers, and key services network-wide.

Progent's desktop consultants offer a variety of services intended to make sure that your company's desktop PCs and laptops keep running reliably, safely, and efficiently. Support alternatives offered by Progent include on-site and remote technical assistance, Help Desk phone support services with optional 24x7 access, internal security assessments and enhancements, live remote training, desktop or laptop integration for telecommuters and mobile personnel, and centralized management solutions.

Remote Service
Progent’s Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist both new and registered customers to analyze and fix network issues without the expense or delay of in-person service visits. The experience and expertise of Progent's network engineers allows them to resolve the most challenging network problems rapidly by escalating repair tasks if necessary to high-level experts. Progent provides a convenient, web-accessible signup process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums for services delivered during regular working hours, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Progent also offers an economical after-hours online support program for companies who require 24x7 access to online technical support.

Onsite Service
Progent provides on-premises computer assistance for registered clients major metropolitan areas throughout the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to provide small and midsize companies with the best of all worlds: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers.

Comprehensive Contact Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed especially for small businesses who have to work within a restricted information technology budget yet who need immediate access to a dedicated Help Desk with professional phone support and full escalation options. By using Progent's Contact Center services, small organizations reduce costs and management stress and get the benefit of world-class telephone support and online repair. Progent's Help Desk Call Center support services include convenient work initiation via email, telephone, or a web interface; strict incident tracking up to problem resolution; web-based task logs for up-to-date status; full service documentation; and by-the-minute billing to ensure customers are billed only for the services they receive.

Desktop Security Audit
Progent's GIAC, CISA and CISM-certified security engineers can provide a cost-effective Internal Security Inventory packages created to give small organizations a chance to receive an independent look at the quality of their inside security environment. The internal scan and evaluation package includes a network scan executed from inside s company's firewall and detects potential risks represented by individual workstations and servers. Progent's security inventory and assessment is managed by engineers with top security accreditations who evaluate and report on the scanned data and provide suggestions for efficient improvements.

Online Education for Workstation Applications
Progent provides online learning for an array of desktop programs and operating systems such as Microsoft Office Excel, Word, PowerPoint, Project, Microsoft Dynamics Great Plains, Adobe Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8.1. Live online education provides all the advantages of conventional in-person sessions, such as immediate interaction between clients and teachers, but avoids the expenses of transportation and the hassle of trying to accommodate the schedules of multiple students. Available to single students or groups of all sizes, live online learning allows the teacher to conduct the seminar from a remote office while the students can be dispersed across an office or across the country. Live online education supports proven teaching tools such as virtual white boards, real-time questions, and collaborative desktops. Sessions can be brief and targeted for specialized topics or longer in time and wider in coverage. Instructors and students can work through problems one-on-one or as a class.

Configuration and Integration Services for Mobile Computing, Telecommuting, and Remote Offices
Progent’s IT consultants offer help with portable and branch office computer integration and maintenance in areas including file synchronization, desktop and laptop data protection, Microsoft Outlook email configuration, Microsoft Windows Mobile integration, Apple iPhone and iPad integration, Android phone integration, Blackberry troubleshooting, and wireless software development. Progent's Microsoft and Cisco certified consultants can save your business work and money by applying their expertise to show you how to select and configure remote and wireless connectivity technologies that make sense for your business. Progent can also optimize your IT architecture so that remote PCs and wireless devices perform better in your environment.

Change and Update Automation
Progent's IT administration professionals can show you how to automate desktop administration so that your networked PCs stay up to date, secure, and dependable. Progent's engineers have in-depth backgrounds delivering companies of all sizes Microsoft System Center Configuration Manager (SCCM) expertise to reduce network management's processes, increase network security, boost efficiency by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of software use to enable a more efficient purchasing plan. Also, Progent can help you to execute a non-disruptive migration to System Center 2012 Configuration Manager from Systems Management Server 2003 for better management automation. Progent also offers Windows Server 2012 R2 design and deployment support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.