Network Help for Small Organizations

Progent can deliver a wide array of affordable support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows, Apple macOS and Mac OS X, or popular editions of Linux. Progent can provide onsite or remote assistance for individual machines or notebooks or help your business to plan and carry out a company-wide migration to new or updated operating system software and applications. Progent can also supply engineers and technical workers to assist your company to prepare for and implement an office move or consolidation designed to produce minimal interruption to your productivity.

Progent can also configure Office or Microsoft Dynamics programs on your workstations so they communicate productively with other Microsoft programs, software from popular publishers, SQL databases, and key services network-wide.

Progent's desktop IT experts offer a range of services designed to make sure that your desktop PCs and laptops stay operating dependably, safely, and efficiently. Service options available from Progent include on-premises and online technical assistance, Technical Response Center telephone support with options for round-the-clock availability, internal security evaluation and cleanups, interactive virtual education, PC or notebook configuration for telecommuters and on-the-road employees, and centralized administration solutions.

Remote Support
Progent’s Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help both new and registered clients to analyze and repair network issues without the expense or delay of travel for onsite support calls. The experience and technical depth of Progent's IT consultants makes it possible to handle the most challenging IT issues quickly by escalating trouble tickets when required to high-level specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums for services delivered during regular business hours, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Progent also offers an affordable extended hours online support program for clients who require round-the-clock access to online support.

On-site Service
Progent offers on-premises computer assistance for registered customers larger cities across the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies with the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers.

Full Service Contact Center Outsourcing
Progent's Help Desk outsourcing services are designed especially for small organizations who have to operate within a limited network support budget yet who require immediate access to a full-time Helpdesk with expert phone support and full escalation options. By using Progent's Help Desk services, small companies reduce costs and administrative hassle and have the benefit of enterprise-class telephone support and online troubleshooting. Progent's Helpdesk services feature easy job initiation by email, telephone, or the web; strict job ticket tracking up to problem resolution; web-based job logs for up-to-date status; full service reporting; and by-the-minute billing to make sure customers are charged only for the support actually performed.

Internal Security Evaluation
Progent's CISA, CISM and CISSP-certified security consultants can provide a low-cost Internal Security Inventory service package designed to give small organizations an opportunity to receive an objective opinion about the effectiveness of their inside protection profile. The internal scan and assessment option features a security scan run from within a corporate firewall and detects potential risks represented by individual desktops and servers. The security inventory is overseen by consultants with high-level security accreditations who analyze and report on the collected data and make suggestions for effective improvements.

Live Online Instruction for Workstation Programs
Progent offers live online education for an array of desktop programs and operating systems including Microsoft Excel, Word, PowerPoint, Project, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and Windows 8.1. Online education offers all the advantages of conventional classroom sessions, including instant interaction between students and trainers, but avoids the expenses of transportation and the hassle of trying to accommodate the availability of multiple trainees. Offered to individuals or classes of any size, live online instruction allows the trainer to conduct the seminar from an online office and the students can be dispersed across an office or across the the U.S. Live online learning deploys powerful learning aids like broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be brief and targeted for specialized subjects or longer in duration and wider in scope. Instructors and clients can go through problems individually or as a class.

Setup and Integration Services for Mobile Computing, Telecommuting, and Remote Offices
Progent’s IT consultants offer expertise for mobile and remote PC integration and maintenance with services including data synchronization, desktop and laptop data protection, Outlook email setup, Windows Mobile connectivity, iPhone integration, Google Android phone integration and management, RIM Blackberry troubleshooting, and mobile application development. Progent's certified professionals can save your business work and expense by using their expertise to show you how to select and integrate branch office and wireless networking technologies that fit the needs of your business. Progent can also optimize your network infrastructure so that remote PCs and mobile PDAs perform more productively in your environment.

Management Management Automation
Progent's IT management experts can show you how to simplify desktop administration so that your PCs remain up to date, protected, and reliable. Progent's consultants have extensive experience providing businesses of all sizes System Center Configuration Manager (SCCM) consulting to streamline IT administration's processes, improve network protection, improve efficiency by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application use to enable smarter purchasing plan. Also, Progent can help you to carry out a non-disruptive migration to Microsoft System Center 2012 Configuration Manager from Systems Management Server for more complete management automation. Progent also offers Windows Server 2012 R2 design and configuration support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.