Computer Support for Small Organizations

Progent offers a wide array of cost-effective consulting and support services to assist you business to install, configure, repair, and administer workstations and notebooks powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or online help for single machines or laptops or help your business to plan and implement a large-scale rollout of new or revised operating system platforms and applications. Progent can also supply consultants and technicians to help you to plan for and implement an office move or consolidation organized to produce minimal disruption of your productivity.

Progent can also install Microsoft Office or Microsoft Dynamics programs on your client PCs so they communicate efficiently with all Microsoft applications, products from popular vendors, business servers, and line-of-business solutions network-wide.

Progent's desktop consultants offer a range of support options intended to ensure that your personal computers and notebooks keep operating dependably, securely, and efficiently. Service options offered by Progent include on-premises and online technical assistance, Help Desk phone support services with optional 24x7 access, desktop security audits and cleanups, interactive virtual education, PC or notebook integration for telecommuters and on-the-road employees, and centralized management solutions.

Online Support
Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist new and registered clients to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The experience and technical depth of Progent's network consultants makes it possible to resolve the most complex IT issues quickly by escalating repair tasks if required to world-class experts. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums for services delivered during regular business hours, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Progent also offers an economical extended hours remote technical support program for companies who require 24x7 access to online technical support.

Onsite Support
Progent provides on-site technical support for registered clients larger cities throughout the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to provide small businesses with the best of both worlds: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers.

Comprehensive Helpdesk Outsourcing
Progent's Help Desk Call Center outsourcing services are intended specifically for small businesses who have to work within a limited IT budget yet who need fast access to a dedicated Helpdesk with professional telephone support and effective escalation capability. By utilizing Progent's Help Desk Call Center outsourcing services, small businesses cut costs and administrative stress and have the benefit of world-class telephone support and remote diagnostics. Progent's Helpdesk services include easy job requests via email, telephone, or a web interface; strict job ticket tracking up to resolution; web-accessible task history for current status; full service reporting; and by-the-minute invoicing to ensure clients are billed exclusively for the support actually performed.

Desktop Security Audit
Progent's CISA, CISM and CISSP-premier security engineers can provide a budget-friendly Internal Security Inventory service package created to offer small organizations a chance to get an independent look at the quality of their inside cybersecurity profile. The internal scan and assessment package includes a security scan run from within a corporate firewall and detects potential risks represented by your workstations and servers. Progent's security inventory and assessment is overseen by consultants with high-level security accreditations who evaluate and report on the collected data and make recommendations for efficient improvements.

Online Training for Workstation Programs
Progent offers live online training for a range of client applications and environments such as Microsoft Office Excel, Word, PowerPoint, Project, Microsoft Dynamics Great Plains, Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Live online education offers all the benefits of traditional in-person sessions, including immediate interaction between clients and teachers, but eliminates the costs of travel and the hassle of attempting to synchronize the schedules of many trainees. Offered to single students or classes of all sizes, virtual training permits the teacher to run the seminar from a remote office and the students can be spread across an office or across the country. Virtual training supports powerful teaching aids like virtual white boards, real-time questions, and collaborative applications. Sessions can be short and targeted for specialized topics or longer in time and broader in scope. Teachers and clients can work through examples one-on-one or as a group.

Configuration and Integration Services for Mobile Networking, Telecommuting, and Branch Offices
Progent's IT consultants offer help for mobile and branch office computer provisioning and support in areas including file synchronization, desktop and laptop data protection, Outlook e-mail setup, Microsoft Windows Mobile connectivity, iPhone integration and management, Android phone integration and management, Blackberry troubleshooting, and wireless application programming. Progent's Microsoft certified professionals can save your company time and expense by applying their background to help you choose and integrate remote and mobile connectivity technologies that fit the needs of your company. Progent can also tune your network architecture so that off-site PCs and mobile handhelds work more productively in your environment.

Management Automation
Progent's network management experts can help you automate desktop management to make sure your PCs remain current, secure, and reliable. Progent's consultants have extensive experience delivering companies of all sizes System Center Configuration Manager (SCCM) expertise to streamline IT management's workload, improve system protection, boost productivity by making sure that all application updates are installed, enforce software licensing compliance, and monitor patterns of application use to allow a more efficient purchasing strategy.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.