Network Support for Small Businesses
Remote and Onsite Desktop Service Nationwide Consulting
Progent can deliver a broad array of affordable support services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online technical support for individual machines or notebooks or help your business to plan and carry out a company-wide migration to new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist your company to plan for and implement an office move or merger organized to produce minimal disruption of your business.
Progent can also configure Office or Microsoft Dynamics programs on your client PCs so they integrate efficiently with all Microsoft programs, software from third-party publishers, database servers, and line-of-business services throughout your network.
Progent's desktop consultants provide a range of services designed to make sure that your personal computers and laptops stay operating dependably, safely, and efficiently. Support options offered by Progent include on-premises and remote technical assistance, Technical Response Center phone support services with options for 24x7 access, internal security inventories and cleanups, interactive remote education, PC or notebook configuration for remote workers and mobile employees, and centralized administration solutions.
Online Support
Progent’s Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist new and current clients to analyze and fix network problems without the cost or delay of in-person service calls. The background and technical depth of Progent's IT engineers makes it possible to handle the most challenging network problems quickly by escalating trouble tickets when necessary to high-level specialists. Progent offers a convenient, web-based signup process for first-time clients to address emergency situations and Progent bills by the minute with no sign-up charges or minimums for support services delivered during regular business hours, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Progent also offers an economical extended hours online support program for clients who need 24x7 access to remote support.
Onsite Service
Progent offers on-site technical assistance for registered clients major cities throughout the United States. Progent's on-premises support technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies with the best of all worlds: hands-on support technicians when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers.
Comprehensive Contact Center Outsourcing
Progent's Helpdesk outsourcing services are intended especially for small businesses who have to work within a restricted information technology budget yet who require fast access to a dedicated Contact Center with expert phone support and effective escalation capability. By utilizing Progent's Help Desk services, small businesses cut costs and administrative stress and get the benefit of world-class phone support and online repair. Progent's Help Desk support services feature easy work requests via email, telephone, or the web; automated trouble ticket tracking until problem resolution; web-based job logs for current status; comprehensive service documentation; and by-the-minute billing to make sure clients are charged exclusively for the services actually performed.
Desktop Security Evaluation
Progent's GIAC and CISA-certified security consultants can deliver a cost-effective Internal Network Security Inventory service package created to give small organizations an opportunity to receive an independent look at the strength of their inside security profile. The internal scan and evaluation option includes a network scan executed from within a corporate firewall and uncovers potential risks with individual desktops and servers. The security inventory is managed by consultants with top security accreditations who analyze and report on the scanned data and provide suggestions for effective improvements.
Live Online Education for Desktop Applications
Progent provides live online education for popular desktop applications and environments including Office Excel, Word, Publisher, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the advantages of conventional in-person seminars, such as instant communication between students and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the availability of multiple trainees. Available to individuals or classes of all sizes, virtual instruction permits the teacher to run the seminar from an online facility while the clients can be spread throughout an office or across the country. Virtual learning utilizes proven learning aids like virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted for specialized subjects or extended in time and broader in coverage. Instructors and clients can work through examples one-on-one or as a group.
Configuration and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progent’s IT professionals offer help with mobile and branch office computer provisioning and maintenance with services including data synchronization, desktop and notebook data protection, Microsoft Outlook email setup, Microsoft Windows Mobile connectivity, Apple iPhone integration and management, Android phone integration and management, Blackberry troubleshooting, and mobile application development. Progent's Microsoft and Cisco certified experts can save your company time and expense by applying their expertise to show you how to choose and configure branch office and mobile access solutions that fit the needs of your company. Progent can also optimize your network architecture so that remote PCs and wireless appliances perform better in your environment.
Change and Update Management Automation
Progent's network management professionals can show you how to automate desktop administration to make sure your networked PCs remain current, protected, and dependable. Progent's consultants have extensive experience delivering companies of all sizes Microsoft System Center Configuration Manager consulting to reduce network administration's workload, improve network protection, boost productivity by ensuring that all application updates are installed, police software licensing compliance, and monitor patterns of software use to allow a more efficient purchasing plan. In addition, Progent can help you to execute a smooth migration to Microsoft System Center 2012 Configuration Manager from SMS Server 2003 for more comprehensive administration automation. Progent can also provide Windows Server 2012 R2 design and configuration expertise.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.
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An index of content::
Microsoft Office System Network Management Services
Small Office Computer Consultant Microsoft Office XP
Progent’s IT outsourcing packages provide affordable computer support for small companies. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or building a web-based eCommerce application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing network service budgets to increase in a more linear and manageable fashion than is feasible by assembling a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available network architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Office 2000.
Aironet 802.11ac Access Point Remote Troubleshooting
Aironet Access Point Security Integration Services
Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite integration and debugging support to help you to design, implement, upgrade, tune, administer and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique workplace layout, construction, and anticipated workloads.
IT Services SMS Server 2003 Migration
Microsoft SMS Server Online Help
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software products by making it simpler to install system images, control mobile devices, and run management tools. In addition to alerting you about ways to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and update services can minimize cost and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and policies to manage PDAs and intelligent portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that incorporates policies, procedures and IT products to keep your IT computer system protected.
Consult Ubiquiti XG Security Gateway
Ubiquiti XG switch Engineer
Progent offers quick access to the skills of veteran Wi-Fi specialists who can help you to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your business and help you to design, install, manage, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to choose, configure, and position UniFi wireless APs for optimal signal coverage and throughput.
Remote Support Services Exchange 2013 Disaster Recovery
Exchange 2013 Unified communications Computer Consultants
Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact vital IT areas including ease of administration, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing online support and management services for Exchange 2013.
Online Support Threat Management Gateway 2010
Microsoft Forefront TMG 2010 Online Help
Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft ISA Server 2006 and offers a centrally administered web gateway that acts as a single-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft-certified engineers can help you to plan and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Notebook VPN Information Technology Outsourcing Group
Consulting Service Firm Remote Desktop
Progent's remote connectivity and wireless synchronization specialists can help your business to plan and deploy connectivity solutions for remote desktops, laptops, and wireless handhelds so they work tightly with your IT network, allowing you to improve the efficiency of your off-site workforce.
Cisco VPN Network Consulting
24/7 Cisco RADIUS Security Professionals
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business integrate and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to expand with your growing business requirements. Progent’s Cisco-Premier network experts are familiar with Cisco’s comprehensive line of hardware and software aimed at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and accounting from an easy-to-use Web interface.
network asset documentation management Consultant Services
domain management Consult
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of the time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it.
Wi-Fi Network Engineer
24 Hour 802.11ac Wi-Fi Network Remote Support Services
Progent can help you design, deploy, manage, and troubleshoot a viable Wi-Fi LAN infrastructure, recommend appropriate components, and configure access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you put together a complete wireless system security plan that is well aligned with the security plan for your overall corporate network.
Recruiter Cisco Consultant Career Opportunities
Network Consultants Telecommuter Jobs
Progent is seeking to hire fulltime, results-driven Microsoft accredited consultants with MCSE certification; Cisco certified system consultants with Cisco CCDP or CCIE certification; security consultants with CISSP or CISA or equivalent security certification; and high-end network design experts with experience in mobile solutions, wireless connectivity, fault tolerance, workplace recovery, information preservation, and server virtualization. Progent also is hiring professionals who can join our team of helpdesk support technicians and remote support professionals. Also, Progent is looking for experienced administrators who can perform effectively in Progent's fast-paced, virtual office environment.
Remote Cisco Expert Computer Network Specialists Small Business
Small Office Computer Consultancy Companies
Progent is a pioneer in cost-effectively providing world-class network support to small companies. Progent's achievement in addressing the IT service requirements of the historically underserviced small business market is the combined outcome of major technical and process innovations that have eliminated a great deal of the conventional costs out of managing network support, added unprecedented professional skill into the IT service system, and significantly accelerated the solution cycle.
SharePoint Server and Mac Support and Integration
Biggest SharePoint Server and Mac Online Support Services
Microsoft Mac Office allows Mac users to run the industry's most familiar business programs. Progent's Apple-certified Mac experts can help you configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows platforms so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have experience with both Mac and Windows platforms and can support environments that mix Mac with Microsoft Windows computers with extensive resource sharing, or environments which intentionally limit sharing between Apple Mac and Windows users.
Biggest Network Security Assessment Professionals
Technology Professional Computer Security Vulnerability Evaluation
Progent offers special network security service bundles designed to deliver larger corporations an impartial and thorough security assessment from a team of certified security engineers. All Progent's network security evaluation bundles feature a collection of services including network scans from inside and from outside the company security perimeter, professional interpretation of scan results by accredited security consultants, production of a report explaining the results, plus an interactive concise executive summary and a detailed live review for in-house IT managers.
24-7 SCDPM 2012 and Azure Backup Support and Help
24 Hour SCDPM 2012 Migration Information Technology Consulting
Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of all sizes to design, deploy, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of SCDPM or from a different backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for resolving particularly challenging problems, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Support Outsourcing ASA 5500-X Firewall with Firepower
24-Hour Cisco ASDM Firewall Management Remote Troubleshooting
Progent’s Cisco-Premier technology experts offer professional PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, performance and reliability for information networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative tools. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Troubleshooting Offsite Workforce Helpdesk Services
At Home Employees Helpdesk Services Help and Support
Progent can provide small and medium-size organizations supplemental or comprehensive Help Desk call center services for a remote workforce.
FRx Integration
Microsoft Report Designer Programming
Progent offers online and onsite consulting to help your organization with any aspect of BI reporting ranging from troubleshooting or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's BI consultants can help your company to maintain your current BI environment, help you to upgrade reports and databases from a discontinued reporting product to a current one, and provide custom online mentoring tailored to your individual requirements. Progent’s business reporting professionals offer expertise in the leading BI reporting and visualization tools such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.
VMware ESXi Hypervisor Consultants
Engineer VMware GSX Server
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, private and public clouds, or hybrid deployments. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.
Azure Resource Manager Consult
Azure Planning Services
Progent's consultants can help you with any aspect of Microsoft Azure migration such as needs analysis, readiness assessment, solution design, pre-production testing, implementation, automated administration, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist you to configure and debug firewalls and VPN connections so that your users can securely access to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.
Technical Support Services MRTG
Linux Network Monitoring Remote Support Services
Network monitoring typically entails observing a network’s resource usage in order to identify throughput bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that run under Linux and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's system integration consultants can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's UNIX consulting services provide small companies and developers help with administering and supporting UNIX and Linux systems that coexist with Windows-based technology.
Home Based Computer Consultants Jobs Available
Home Based Computer Consultants Career
Progent is convinced that a well architected and implemented network can be a vital piece for accelerating a company's growth, and we follow this philosophy in our corporate system infrastructure. Progent has built a non-stop virtual office network that allows Progent's staff engineers and certified contractors to offer fast and efficient service, collaborate easily on complex jobs, and experience professional and personal growth from acting as part of a dynamic company culture of personal drive and independence.
Clustered Windows Computer Engineer
Setup and Support Microsoft Windows Cluster
Progent offers Microsoft Windows 2003 Cluster Server expertise to help your company deploy non-stop server clusters that can deliver 24x7 operation. Clustered Windows servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By showing you how too create fault-tolerant clustered server solutions based on Microsoft Windows Clustered Server 2003, Progent’s Premier Windows experts make sure that your fault-tolerant server clusters are configured to maximize the strategic value of your information network.
Top Ranked CISSP-ISSAP Cybersecurity Architecture Engineer
Security Architecture Consultants
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through thorough examination and significant experience with network security architecture. ISSAP security experts have in-depth knowledge of access management systems and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-premier security specialists can help your business with all aspects of secure network architecture.
CCIE Certified ASA and PIX Firewall Online Help
Firesight Technology Consulting Services
Progent’s experienced Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-level appliances, Cisco PIX and ASA Firewalls provide a high level of security, performance, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating common OS-specific security holes.
SonicWall TZ300 Firewall Cybersecurity Organization
SonicWall NSA 9650 Firewall Technical Support Services
Progent's certified SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your corporate practices.
IT Support Outsourcing Services
IT Support Outsourcing Consultants
Progent is organized provide in-depth online consulting for all major technologies common to small business IT networks and offers an array of strategic, as-needed support services including a temporary CIO to provide advanced IT design and budgeting skills, a Technical Response Center for help desk support, proactive server monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for major initiatives such as office relocations oroperating system upgrades, connectivity experts for designing high-performance and reliable infrastructure, security specialists to ensure data protection and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to create, enhance, or troubleshoot mission-critical application programs.
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