Wireless Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most popular solutions for achieving mobile access to messaging, scheduling, web-based programs, and other vital business information. Progent can provide Detroit, Michigan businesses the expertise of BlackBerry-premier experts who can assist businesses to maintain their BlackBerry environments or transition smoothly to a more popular mobile solution.

As the complexity of small business networks has expanded, and as the demand for world-class security, reliability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and support of BlackBerry solutions has grown more challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, provides small businesses an economical solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can track and support BlackBerry devices throughout your business, recommend security policies that are right for your company, customize wireless software, and ensure that your network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and safely.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Consulting Expertise for BlackBerry BES Server
RIM's advanced platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange, Lotus, or Novell GroupWise users to send and receive messages that are encrypted in transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad variety of critical management jobs ranging from smartphone configuration and updates to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to use RIM BlackBerry BES Server to perform basic jobs such as:

• Deploy and manage applications
• Plan device, program, and IT policy updates
• Update BlackBerry smartphone firmware remotely
• Control user configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement key procedures not available with the entry-level BES Server Express. These procedures include:

• Set up and support BES Server's fault-tolerant infrastructure based on VMware
• Deploy BlackBerry devices wirelessly
• Set custom management roles
• Automatically track and report on the health of your solution

Progent's Remote BlackBerry-certified Technical Support is Quick and Economical
For businesses in Detroit, Michigan who want fast and affordable help from a qualified BlackBerry support professional, Progent offers effective online help from a veteran support team who have delivered network solutions to companies in each state in the United States. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and allows consultants to resolve problems quickly, allowing you to reduce wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer expert help in areas including troubleshooting synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also assist you to resolve a wide range of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connections, IM, PC application configuration, and Desktop Redirector.

As a leader in providing countrywide online help for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support costs low and, by handling issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution architecture, roll-out planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning options for software editions, server hardware and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
If you wish to ask Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.