Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most popular solutions for achieving location-independent access to messaging, scheduling, web programs, and other critical business data. Progent can provide Detroit, Michigan businesses the expertise of BlackBerry-premier consultants who can help businesses to manage their BlackBerry deployments or transition smoothly to a current smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class protection, dependability, and recoverability has become the standard for organizations of any size, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery capabilities, gives small businesses an affordable solution for integrating BlackBerry products productively into their information network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored quickly and thoroughly.

Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.

Onsite IT Consulting
Progent locations in Detroit Metro Area

City Address Phone Link
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
248-233-9443 Southfield Network Support Services


Consulting Services for BlackBerry BES Server
Research in Motion's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange Server, Domino, or Groupwise clients to transmit and receive messages that stay encrypted in transit to provide maximum security. BlackBerry Enterprise Server also simplifies a broad variety of key administrative tasks that span from smartphone deployment and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-premier consultants can show you how to utilize BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry device firmware remotely
  • Manage client configurations with BlackBerry's vast library of policies

Progent's BlackBerry-premier consultants can also help you to utilize BlackBerry BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Automatically track and analyze the overall health of your BlackBerry solution

Professional RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible remotely to deliver prompt assistance to businesses in the Detroit region or throughout the state of Michigan. Progent's seasoned online consulting experts have helped IT organizations solve network issues and cut IT service costs in every state in the U.S. and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent offers remote assistance for a broad array of technologies associated with BlackBerry products including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can in addition help you to troubleshoot a wide range of issues concerning synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online help for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support costs at a minimum and, by dealing with problems promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs assessment, solution design, installation strategy and execution, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products meet your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, server hardware and storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Qualified Specialist
In order to contact Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.