Wireless Expertise

Consulting Support for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most popular products for achieving anytime-anywhere access to messaging, calendars, web programs, and other vital business data. Progent can provide Detroit, Michigan companies the expertise of BlackBerry-premier professionals who can help organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations of all sizes, successful integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often turn to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry solutions affordably and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven online support capabilities, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry products productively into their IT network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you monitor and control BlackBerry devices across your company, recommend security policies that are right for your business, develop custom wireless software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Technical Services for BlackBerry Enterprise Server
RIM's high-end platform for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted during transit to ensure maximum data protection. BES Server also simplifies a broad variety of critical management tasks that span from BlackBerry setup and upgrades to wireless security and high availability.

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Plan smartphone, program, and IT policy updates
• Update BlackBerry smartphone software remotely
• Manage user and group settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-premier engineers can also help your company to use BlackBerry Enterprise Server to perform important procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

• Set up and manage BlackBerry's high-availability infrastructure using virtual servers
• Deploy BlackBerry smartphones remotely
• Establish specialized administration roles
• Monitor and report on the health of your solution

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out common support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified service professionals can also assist your business to resolve a wide array of problems associated with synchronization, handset detection, messaging consistency, web browsing, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support expenses low and, by dealing with issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network requirements assessment, solution architecture, roll-out planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which management model and hardware products match your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, server hardware and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
To ask Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.