Mobile Expertise

Consulting Support for BlackBerry Technology
BlackBerry mobile PDAs were at one time one of the most popular solutions for maintaining mobile access to email, scheduling, web applications, and other critical business data. Progent offers Detroit, Michigan businesses support from BlackBerry-premier professionals who can assist businesses to manage existing BlackBerry environments or transition smoothly to a current mobile platform.

As the complexity of small company IT technology has expanded, and as the demand for world-class protection, reliability, and recoverability has become the standard for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry technology has become more challenging. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often turn to external support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry-based environments economically and effectively, eliminating the necessity for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, provides small companies an economical alternative for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined administration tools to help you track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and safely.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

BlackBerry Enterprise Server (BES) Consulting Support
The BlackBerry Enterprise Server (BES) gives companies a single and secure source for incorporating BlackBerry smartphones into their messaging, groupware, and application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to access Microsoft Exchange, Domino, or Groupwise email and to synchronize BlackBerry devices with PC desktops to ensure data consistency for collaborative programs like schedules, contact lists, tasks, instant messaging, and custom business software. Due to BlackBerry BES Server integration with Exchange Server, mobile workers with BlackBerry handsets can have push-based access to Exchange messages and to IM-enabled software through Microsoft Communications Server and Lync Server 2010 support.

Progent's BlackBerry-certified engineers can show you how to plan, configure, and support BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry environment, and lower the cost of supporting mobile workers.

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization problems to designing mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, solution design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to decide which management model and hardware products match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about options for software editions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Consultant
To contact Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.