Detroit Consulting Support for IT Service Companies
Temporary IT Support Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Detroit
Progent’s consulting support for network service firms in Detroit Michigan enables you to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent supplement to your regular IT services team. These services can put you on the fast track to grow your revenue, fill out your service offerings, satisfy your customers, and increase your profits.
Progent's team of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have acted as transparent extensions to the IT staffs of some of the country's largest IT service firms. Progent’s range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team helps you elevate and preserve your company's brand.
Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to configure and maintain. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to keep their own branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises support in larger metros is offered across the country at additional cost.
- You have full control of your clients and invoicing.
- Your clients enter incident reports via your branded web portal, an 800 number, or by sending a request to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without being forced to say no to new business owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully documented. This enables your IT support organization to shift service assignments to in-house consultants when you have enough staff and relevant skill sets.
- Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your core areas of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Make Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
- Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering quick results.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's nationwide roster of certified consultants can deliver Detroit, Michigan companies a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Support
- Cisco Network
- Juniper Technology
- Cisco Routers Consultants
- Security and Compliance Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Management
- iPhone Integration
- Android Phone Management
- Ransomware Recovery
- Backup/Restore Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for Network Service Organizations in Detroit, Michigan For more details about Progent's consulting program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
MRTG IT Consultant
24/7/365 Linux Network Monitoring, Nagios and MRTG Engineers
Nagios and MRTG are powerful, license-free monitoring utilities that operate with Linux and can be used to analyze UNIX/Linux environments, Microsoft Windows networks, or mixed-OS networks where Linux and Windows coexist. The Nagios monitor allows system managers to track system services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the bandwidth in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's system monitoring consultants can help you utilize both these tools to streamline and repair your network.
Engineers Locky ransomware recovery
ransomware rebuild Specialist
Progent's proven ransomware recovery experts can help you to rebuild a network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
CCIE Expert Certified Nexus 6000 Switch Computer Consultant
Nexus Switch Latency Setup and Support
Cisco Nexus series switches are intended to provide the throughput, scale, resilience, virtualization support, capacity, data protection and manageability required to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and onsite consulting services to assist you to create an optimal network architecture, set up pilot systems to confirm your network design, deploy Nexus switches, define and enforce effective policies, perform security and compliance tests, configure advanced monitoring, fully utilize network resources through virtualization, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities available for Cisco's Nexus switches. Progent's consultants can also help you to upgrade efficiently from legacy Nexus models or Catalyst switches to current Nexus switches.
External Network Security Scan Specialists
Specialists Information Risk Assessment
Progent has put together two ultra-affordable service bundles designed to allow small companies to get a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your IT infrastructure from beyond your company firewall to determine potential risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from an authorized computer within your firewall to determine vulnerabilities to inside attacks. The two security inventory services are set up and run from a protected external site.
Microsoft Certified SQL Server 2019 and Exchange Remote Technical Support
SQL Server 2019 Online Technical Support
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable remote and on-premises consulting expertise, software development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive information management system.
Redhat Linux Consultant
Colbolt Linux Computer Consultants
Progent's Linux consulting experts offer small and mid-size companies and developers assistance with administering and supporting Linux systems that run with Microsoft-based technology. Progent can give your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of expertise provides you with a convenient one-stop source to show you how to build and maintain a protected and robust mixed-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating MS Windows with leading Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Exchange 2019 Technology Consulting
Exchange 2019 Disaster Recovery Outsourcing
Progent can assist you in any facet of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
24 Hour Wireless Security Engineers
Cisco Certified Experts Network Security Consultant
Progent provides consulting for security evaluation utilities including LANguard from GFI for performing a variety of automatic network auditing scans to uncover possible security problems. Progent has extensive knowledge of security analysis tools and can help you to understand audit reports and react appropriately. Progent can show you how to design protection into your business operations, configure auditing software, plan and implement a protected network architecture, and recommend procedures to optimize the safety of your IT system. Progent's security consultants are able to assist you to set up a firewall, design safe remote connectivity to email and business applications, and install VPN. Progent's certified security experts can test the security of web-based software and can run comprehensive security tests of enterprise-wide security to determine your organization's compliance with important industry security standards including HIPAA, PCI, and ISO.
24x7 Lync Server 2013 disaster recovery Engineer
Expert Microsoft Certified Lync Server 2013 VoIP Engineers
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional PSTN telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support services to help you to maintain and repair your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.
Coding Oracle RDBMS
Oracle PL/SQL Integration
Progent can provide fast and affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide advanced database administration services for all versions of Oracle including 10g and 11g and can also assist you to design, create, update, or fix Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication tools and ASM file/volume manager.
Cybersecurity Penetration Testing Audit
Cybersecurity Penetration Testing Technology Consulting Services
Stealth penetration checking is an important part of any overall IT system security plan. Progent’s security experts can run thorough penetration tests without the knowledge of your organization's internal IT staff. Stealth penetration checking shows whether existing security monitoring tools such as intrusion incident alerts and event history monitoring are properly configured and actively monitored.
Computer Consulting Forefront TMG 2010
After Hours Microsoft Forefront TMG 2010 Integration
Microsoft Forefront Threat Management Gateway builds on the proven security capabilities of Internet Security and Acceleration Server and provides a centrally managed Internet gateway that acts as a single-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.
FAQ about Cisco CCNA Contractor Job
FAQ about Cisco Engineers Telecommuter Job
To see answers to frequent questions concerning becoming a consultant at Progent, refer to Employment at Progent Q&A.
Work at Home Data Protection Computer Consultant
Offsite Workers Data Protection Specialist
Progent can assist small and mid-size businesses to design, deploy, verify and troubleshoot backup/restore technology for teleworkers.
Remote Support Services Information Transfer
24-Hour Information Transfer Computer Consultant
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.
IT Consultants Desktop Monitoring
ProSight Server and Desktop RMM Consulting Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity.
Top Midsize Company Online Troubleshooting
Small Office Computer Consultants Small Medium Business
Progent provides IT services for medium size businesses who have 100 to 250 network users. The medium size company or work group has typically been an overlooked segment of the market for IT support services. The overhead and service access models of major outside service organizations make them excessively costly for the ordinary small business or small medium business (SMB), which usually has a minimal information technology budget with which to support an information system whose advanced technology and capability are often comparable to the information systems of far bigger companies. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and proactive server monitoring, dramatically lowers the IT support costs of an SMB while providing the small company with enterprise-level support from professional, world-class experts with background in a broad range of small business technologies. If your mid-sized organization or small business is searching for the quality of IT help appropriate for a mid-size organization without paying big-company costs, contact Progent.
Remote Network Support Consultants
Remote Computer Support Professionals
For medium-size companies who need IT support, Progent offers a variety of alternatives including on-site service, on-line support, off-site Help Desk, round-the-clock support with remote network monitoring, emergency staffing, site relocation support, application development, and professional consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent offers professional on-premises support for fixing technical problems rapidly and affordably.
System Center 2016 Security IT Consultant
24-Hour SCOM 2016 Setup and Support
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft Certified network consulting professionals. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small company information systems enterprise-class availability, protection, and performance.
