Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Detroit
Progent's consulting support for network service firms in Detroit Michigan allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your in-house network support group. These services can put you on the fast track to add to your client base, expand your service offerings, create happy clients, and improve your profits.
Progent's nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and protect your branding.
Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but a hassle to configure and maintain. Smaller IT service organizations do not have the necessary resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Detroit, Michigan Businesses
Progent's nationwide team of certified consultants and technical experts can provide Detroit, Michigan companies a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Find Out More Details About Progent's Reseller Program for IT Service Firms in Detroit, Michigan To learn more details about Progent's reseller program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or visit Contact Progent.