Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Detroit
ProgentProgent's consulting support for network service firms in Detroit Michigan allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your in-house network support group. These services can put you on the fast track to add to your client base, expand your service offerings, create happy clients, and improve your profits.

Progent's nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but a hassle to configure and maintain. Smaller IT service organizations do not have the necessary resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metros is available throughout the US at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients enter requests using your branded Internet portal, an 800 phone number, or by sending a request to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced service documentation system to make sure all services performed are fully described. This enables you to transfer service responsibilities to internal consultants once you have sufficient staff and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on additional opportunities beyond your core fields of excellence and open additional territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network service provider by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to advanced consulting. Effective online support cuts costs and produces quick results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Detroit, Michigan Businesses
Progent's nationwide team of certified consultants and technical experts can provide Detroit, Michigan companies a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Detroit, Michigan
To learn more details about Progent's reseller program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or visit Contact Progent.