Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Detroit
ProgentProgent's consulting support for network service firms in Detroit Michigan allows you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a transparent augmentation of your in-house IT services group. This can help you add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, desktop support specialists, network admins, and cybersecurity consultants have worked as transparent expansions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support firm with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of professional IT services. Progent invoices your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Smaller IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metros is offered across the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients enter service requests by means of your own branded web portal, a toll-free number, or by directing a request to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a single source for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies steadily without having to decline opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal support team, responding to your management, and bills you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent uses an enterprise-class documentation platform to make sure all services delivered are fully described. This enables support group to transfer service assignments to in-house personnel once you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept more opportunities outside your main areas of excellence and serve additional geographies without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Problem Escalation: With a sizable team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided remote IT support from Call Center support to advanced consulting. Effective online service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Detroit, Michigan Companies
Progent's veteran team of certified consultants and technical experts can deliver Detroit, Michigan companies a broad range of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Detroit, Michigan
For additional information about Progent's consulting support for network service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.