Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Detroit
ProgentProgentís consulting services for network service organizations in Detroit Michigan allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your in-house network support group. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not only costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is available across the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter requests via your branded web portal, an 800 number, or by sending a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole source for virtually all technical expertise your customers may need. You can grow your staff and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to ensure that all services delivered are fully described. This allows you to shift service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept additional jobs beyond your main areas of excellence and open additional territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
  • Add to Your Services Catalog: Progent offers world-class support in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Online Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online support saves money while delivering quick results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Detroit, Michigan Companies
Progent's nationwide team of certified consultants and technical experts offers Detroit, Michigan companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Detroit, Michigan
For additional information about Progent's consulting program for IT service organizations in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.