Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Detroit
ProgentProgentís consulting support for network service firms in Detroit Michigan enables you to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent supplement to your regular IT services team. These services can put you on the fast track to grow your revenue, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's team of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have acted as transparent extensions to the IT staffs of some of the country's largest IT service firms. Progentís range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progentís close integration with your support team helps you elevate and preserve your company's brand.

Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to configure and maintain. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to keep their own branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is offered across the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients enter incident reports via your branded web portal, an 800 number, or by sending a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without being forced to say no to new business owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully documented. This enables your IT support organization to shift service assignments to in-house consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your core areas of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's nationwide roster of certified consultants can deliver Detroit, Michigan companies a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Support for Network Service Organizations in Detroit, Michigan
For more details about Progent's consulting program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.