Detroit Specialists for Network Service Organizations
Transparent Short-Term Support Staff Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Detroit
Progent’s consulting services for network service organizations in Detroit Michigan allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your in-house network support group. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is a network support company with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not only costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop support team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metros is available across the US at additional cost.
- You retain complete control of your clients and invoicing.
- Your clients enter requests via your branded web portal, an 800 number, or by sending a message to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole source for virtually all technical expertise your customers may need. You can grow your staff and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your coordination, and bills your firm instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Service Documentation: Progent utilizes an advanced service documentation platform to ensure that all services delivered are fully described. This allows you to shift service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and efficiently accept additional jobs beyond your main areas of excellence and open additional territories without assuming the risks associated with expanding your head count too quickly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
- Add to Your Services Catalog: Progent offers world-class support in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
- Rapid Escalation: With a sizable roster of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
- Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
- Online Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online support saves money while delivering quick results.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Detroit, Michigan Companies
Progent's nationwide team of certified consultants and technical experts offers Detroit, Michigan companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Expertise
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Integration
- iPhone Support
- Google Android Phone Support
- Ransomware Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Firms in Detroit, Michigan For additional information about Progent's consulting program for IT service organizations in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Herakles/QTS Test Lab Consultant
Top Rated Bandwidth Throttling Test Lab Professional
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient migration procedures, assessing and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients who lack adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.
Urgent Exchange 2019 Upgrade IT Consultant
Onsite Technical Support Exchange 2019 Server
Progent can help you in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V virtualization; setting up HLB; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook.
Services Linux Remote
Consulting Services Sun Solaris Remote
Progent offers national urgent technical support and troubleshooting services for businesses that operate Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft Windows technology. Remote IT help offers optimum return for your information technology budget by protecting user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced service specialists and consultants combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In most of situations your network problems can be remediated over the phone or via a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security professionals to assist you with the most challenging network problems.
Amazon Web Services enterprise hybrid cloud solutions Integration
Development Firms Amazon EC2 AMI
Progent can provide affordable online consulting to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Solaris Remote Support Services
Top Rated Sun Solaris Outsourcing
If your office computer system mixes Sun Solaris platforms with Windows, Progent can show you how to incorporate your servers into a unified network that allows all your operating systems to coexist for simple management, seamless information exchange, high dependability, superior performance, and strong security. Progent's Solaris and MS Windows coexistence support services feature network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network help and repair, on-site technical support, and Help Desk Call Center outsourcing.
At Home Workforce Cloud Integration Online Troubleshooting
Work at Home Cloud Integration Support Outsourcing
Progent can assist small and medium-size organizations to provision their remote workforce with reliable access to public cloud services.
Cisco Firepower AVC Computer Consultant
Cisco ASA Firepower Consultant Services
Progent’s Cisco-Certified network experts offer experienced PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe access services. Ranging from small, easy-to-install desktop devices for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, speed and reliability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s Cisco consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft Expert Technology Consulting Services SharePoint 2007
SharePoint Portal Server 2007 Network Consultants
Progent’s Microsoft-certified experts offer small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, distribute and manipulate useful data, files, and software and to interact with other people. It enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and outside an organization. Windows SharePoint Services connect workers, customers, teams and projects with the information they’ve developed in a way that makes data easy to locate, retrieve and apply.
Advantages of IT Outsourcing Whitepaper
IT Outsourcing Model Article
Progent’s IT outsourcing packages offer budget-friendly computer support for mid-size organizations. Whether it involves designing system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate uncertainties, allowing network support budgets to increase in a more moderate and manageable fashion than is feasible by amassing a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available network architecture for your critical Windows-based business software such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.
Consultant Microsoft LCS Server
Microsoft LCS Server Professionals
MS Office Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package offering enhanced security, seamless compatibility with additional Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and elevated business efficiencies, enhanced individual productivity, and stronger intellectual property security with this easy-to-administer, highly available IM platform. Successful deployments of Office Communications Server call for careful planning and thought prior to installation. Progent's Microsoft-certified consultants can deliver the expertise needed to deliver all the benefits of Microsoft Office Communications Server across your whole corporation.
Forensics Services Juniper J Series Router
Juniper J4350 Router Protection
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Cisco Certified CCIE Networking Consultancy Services
Cisco Firewall Network Architect Firms
Progent's Cisco-certified CCIE network infrastructure consultants can help your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.
Outlook autodiscover IT Consultants
24x7x365 Hybrid Office 365 integration Support and Help
Microsoft Office 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other email components to lower hardware expense and administrative overhead. You can use Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online technical support to help your small businesses to assess the potential advantages of Office 365 Exchange Online, design a solution that aligns with your functional requirements and IT budget, implement an efficient migration from your current Exchange system to one that includes Exchange Online, train your management staff and users, and provide as-needed consulting and technical support.
Data Protection Manager 2016 SOFS Computer Consultants
Data Protection Manager 2016 Troubleshooting
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft environment. SCDPM 2016 delivers application-aware protection for critical platforms such as SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by SCDPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide occasional guidance to resolve challenging issues or deliver end-to-end project management or co-management services to make sure you complete your SCDPM 2016 initiative on schedule and on budget.
Technology Consulting Services Dynamics Business Central
Dynamics 365 Business Central Support and Setup
Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financial management, inventory, operations control, capacity planning, purchasing, sales, supply chain management, and advanced analytics. Progent's Dynamics Business Central consultants can assist you to manage your older Dynamics NAV system or upgrade efficiently to a cloud-hosted, local, or hybrid deployment model.
Consultant Google Cloud VPN
Google Cloud VM Professionals
Progent can provide affordable online and onsite consulting to assist companies to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
SMS Server 2003 Upgrade Technical Support Services
24 Hour SMS Server 2003 Upgrade Integration
Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the overall operational expense of managing and deploying software products by making it simpler to copy system images, control mobile computers, and run management utilities. In addition to advising you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize cost and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can help you define sensible procedures and policies to manage PDAs and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security plan that includes policies, processes and technologies to keep your IT network safe.
Meraki Wi-Fi Access Point Troubleshooting
Meraki AP Management Support Services
Progent's Cisco Meraki Wi-Fi AP experts offer online and onsite support services to help businesses of all sizes to plan, install, manage, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients regardless of their location or device.
Jabber and AnyConnect Consultant
Technical Support Jabber Upgrade
Progent's Jabber consultants offer online or onsite expertise to help organizations of any size to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth support for all the technologies that make up creating an end-to-end Cisco Jabber solution such as Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration solution.
