Detroit Consultants for Computer Support Firms
Transparent Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Detroit
Progent's consulting services for IT service organizations in Detroit Michigan allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent supplement to your regular network services team. These services can help you add to your client base, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network consulting firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but difficult to set up and manage. Small or niche IT service organizations seldom have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to expand your support workload, the range of technical issues your firm can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in larger metro areas is available throughout the US at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers enter requests using your branded web portal, a toll-free number, or by directing an email to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to act as a sole source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal support team, responding to your management, and bills your firm instead of your client.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all services delivered are fully described. This enables your IT support organization to shift account assignments to in-house personnel once you have enough people and relevant skill sets.
- Safely Expand Your Service Practice: You can quickly and safely accept more opportunities outside your core fields of expertise and serve new territories without assuming the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network support provider by delivering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: With a sizable roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
- Remote Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Effective remote support cuts costs while delivering quick solutions.
- Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's seasoned roster of certified engineers can provide Detroit, Michigan companies a broad range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for Network Service Providers in Detroit, Michigan For additional details about Progent's reseller program for network service organizations in Detroit, Michigan, call 1-800-993-9400 or see Contact Progent.
An index of content::
CISA Certified Cybersecurity Audit Services
CISA Security Audit Technology Professional
The Certified Information Systems Auditor credential is an important achievement that signifies mastery in information system security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates pass a comprehensive examination given by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified network security audit professional able to assist companies in the fields of IS audit process, information technology enforcement, systems and architecture lifecycle, information technology service delivery, protection of data assets, and disaster recovery preparedness.
Troubleshooting Sales Office
Branch Office Specialist
Years of background delivering Microsoft expertise and Cisco technology consulting has enabled Progent to build an unmatched capability for supporting branch offices that require IT help with the flexibility associated with with small firms but which offers professional client interaction, complete documentation, and adherence to enterprise IT protocols. If your corporation maintains a sales office situated anywhere in or any area covered by Progent's engineers, Progent can offer a wide range of in-person and on-line network consulting services and network architecture expertise.
QTS/Herakles Sacramento Colocation Center Specialist
QTS Sacramento Colocation Center Specialist
The QTS (formerly Herakles) Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS data center as a colocation facility or if your business is planning on migrating your primary or offsite backup system to the Herakles data center, Progent offers a variety of cost-effective services that include colocation migration, system deployment and updates, infrastructure optimization, project management, virtual server configuration, offsite network monitoring, streamlined network administration, application programming, disaster recovery planning, security evaluation, and the support of the Progent Test Lab.
Urgent Services CISA Certified Security Audit
CISA Cybersecurity Audit Consultants
The CISA accreditation is a globally recognized achievement that represents mastery in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass an extensive examination administered by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit professional able to help companies in the fields of IS audit process, IT administration, network assets and architecture lifecycle, information technology support, protection of data resources, and business continuity preparedness.
Compliance Audit ISSAP Certified
ISSAP Certified Security Architecture Consultancy
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive work with information security design. ISSAP security experts possess in-depth knowledge of access control systems and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security experts can assist your company with all aspects of secure network architecture.
Small Offices Tech Consultant
Microsoft and Cisco Small Business Network Documentation
Progent delivers the help of Microsoft and Cisco-Premier network consulting experts to offer clients affordable alternatives to help companies optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to large corporations, Progent's network consultants can assist you to enhance your network's e-mail infrastructure, security, reliability, performance, and IT management.
UNIX Onsite Computer Services
Services Linux
Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient single source to help you create and manage a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Engineer Internet Service Provider Selection
Professional Internet Service Provider Selection
Progent offers access to the cost-effective services of remote Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet access solution aligns with your business requirements. Support services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and plan comparison and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and upgrading dependable BGP architectures.
Integration Support Wireless
Proxim Specialists
Progent's wireless engineers can help small organizations plan, choose, test, deploy and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a level of protection that matches or excels wireline interfaces. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless connectivity solutions that match your company requirements.
Ubiquiti UniFi switch Consultant
Top Quality Technology Professional Ubiquiti UniFi XG switch
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed across multiple venues with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi professionals who can assist your organization to assess the benefits of Ubiquiti's UniFi technology for your business and assist you to design, install, manage, and maintain your UniFi ecosystem.
Top Quality Anti-Spam Services
Anti-Virus Technology Consulting
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small companies enterprise-quality defense from spam, viruses, DHA attacks, and other forms of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a full library of web-managed spam filtering and virus protection services that defuse email attacks before they are able to breech the network firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server platform, hardware technology, or geographic location.
prime infrastructure Remote Troubleshooting
24/7 5500 Wireless Controller Consultant
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and management of Wi-Fi APs, optimizing wireless throughput by limiting the effect of RF congestion, improving wireless availability with fast failover, and strengthening data security by detecting cyber threats and filtering network traffic according to user type and locale. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology.
Microsoft Exchange 2010 Migration Consult
Professional Exchange 2003 to Exchange 2010 Upgrade
Progent's Microsoft-certified consultants can provide affordable online and on-premises support to carry out your upgrade to Microsoft Exchange 2010, generate thorough documentation of your new email system, train your network support staff and users to get them up to speed rapidly on Microsoft Exchange 2010, and offer ongoing management services and technical help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Symantec VPN Testing
Symantec VPN Cybersecurity Contractor
Progent's Symantec experts can help you support discontinued Symantec firewall and Symantec VPN products including the Raptor and Symantec VelociRaptor line or help you migrate to current firewall/VPN solutions. Progent can also enable you to create and execute a comprehensive security plan that can include firewall/VPN appliances and software, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your single resource for continuing technical support, maintenance, training, and security consulting.
Professional Apple Mac with Windows integration
Top Rated Mac and Windows Active Directory Remote Support Services
Progent's service experts in Mac and Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with resource sharing and workgroup support. Allowing productive cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Mac and Microsoft technology. Progent's experience in Windows and Apple consulting makes it possible to provide expert assistance to companies that depend on these technologies to keep their strategic advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows environment.
Catalyst Wi-Fi 6 AP Configuration Engineer
Catalyst 9136AX Access Point IT Consultants
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point experts offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.
