Detroit Consultants for Computer Support Organizations
Transparent Temporary IT Support Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Detroit
Progent's consulting services for IT service firms in Detroit Michigan enables your company to provide your customers Progent's consulting and Help Desk support with your company's brand as a seamless extension of your in-house network support team. This can help you grow your revenue, expand your service offerings, satisfy your clients, and increase your profits.
Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT consulting company with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your direction to deliver your customers support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to set up and maintain. Smaller IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms an affordable way to retain their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the range of technologies your company can handle, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal service hours are 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metros is offered across the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your customers submit service requests using your branded Internet portal, a toll-free number, or by sending a message to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and bills you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services performed are fully documented. This makes it easy for you to shift service responsibilities to in-house personnel once you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Practice: You can quickly and affordably take on more opportunities outside your main fields of expertise and open new geographies without the risks involved with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by offering more services to more clients under your own company name.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can act as a reliable resource for growing your IT service business.
- Fast Escalation: Thanks to a large team of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Keep Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
- Remote Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective online service cuts costs while delivering quick solutions.
- Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Detroit, Michigan Businesses
Progent's nationwide roster of certified consultants offers Detroit, Michigan businesses a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- BYOD Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for Network Service Organizations in Detroit, Michigan To learn additional information about Progent's consulting program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or see Contact Progent.
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Consulting Service Firm Cisco Certified Design Professional (CCDP)
Professionals Nortel Networks Certified Support Specialist (NNCSS)
Progent offers clients access to consultants who have earned some of the computer industry's most prestigious credentials. Progent believes that customers have the right to know that their computer support providers have accredited training plus extensive practical field experience so that Progent's clients can use Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly superior vendor support than is available to uncertified consultants, enabling Progent to offer clients a higher class of IT service. In other cases, recognized certifications such as CISM or CISSP for network security can help enterprise clients to show compliance with regulatory requirements by using the services of accredited IT experts.
Outsourcing Windows Server 2019 and SQL Server
Windows Server 2019 Windows Defender ATP Network Consultant
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help you to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Network Professional Subcontractor Jobs
Remote Support Job Microsoft MCP
If you are an information technology engineer with system support experience, joining Progent and assisting our clients will expand your abilities via interaction with Progent's team of motivated, world-class consultants. Progent's focus on offering network expertise and computer help to small and midsize companies will give you the chance to consult in depth with decision makers and contribute significantly to the growth of dynamic organizations. In addition, Our virtual office network provides the most advanced technology for off-site support and wireless connectivity to allow you to come up with speedy solutions when you take on business-critical problems.
Exchange 2007 to Exchange 2010 Upgrade Consult
Technology Professional Exchange Upgrade
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the benefits of Exchange Server 2010 for your company and can assist your IT staff to plan and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer fast ROI by improving your productivity, lowering the cost of hardware and support, simplifying administration, and consolidating your key communications technologies.
Open Now Microsoft Dynamics GP ERP Engineer
Microsoft Certified Great Plains Accounting Software Specialists
Key features of Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you need, a standards-based architecture built on Microsoft technologies to secure your investment and provide a tightly interconnected environment, enhanced reporting capabilities that permit you to track all operations, income and spending and sales trends, compatibility with Microsoft Office to enable access to corporate data, the capability to process information from virtually any database or desktop software into Microsoft GP/Great Plains, plus an open design that makes it easy to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains support professionals to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business management solution.
Microsoft 365 and iPhones Consultants
Microsoft 365 Gmail migration Online Help
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Exchange solution is carried out on schedule and within budget.
Unified Contact Center Express (Unified CCX) Support and Setup
Unity IT Consultants
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, functions as the heart of Cisco's collaboration platform. CUCM and Unified CM Express (CME) provide a modern IP-PBX by integrating tightly with apps that include Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly online and onsite support to help businesses of all sizes to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add optimum business value. Progent can assist with any facet of Unified Communications Manager support and debugging in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying ISR routers with CUBE support, creating UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.
ISP Service Plan Selection Technology Professional
ADSL2+ Consulting
Progent offers access to the cost-effective services of remote Internet connectivity consultants to help your company to evaluate or enhance your Internet services so your Internet connectivity solution matches your business requirements. Support services available from Progent include evaluation of your current bandwidth use, vendor and service plan analysis and ordering, network provisioning, and overseeing a smooth move to a new ISP and/or service plan. Provisioning can include optimizing current routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Wi-Fi IP phone integration Remote Support Services
Top Rated Computer Engineer Wi-Fi VoIP phone integration
Progent's wireless IP phone configuration and troubleshooting experts can provide online and onsite support to help your organization build and administer a Cisco Wi-Fi VoIP phone deployment by delivering services that range from debugging the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Microsoft Certified WiFi 6/6E Consult
After Hours 802.11 Wireless LAN Remote Support
Progent can show you how to plan, configure, manage, and repair an efficient Wi-Fi LAN architecture, select sensible products, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a complete 802.11x network security plan that is well aligned with the security plan for your overall corporate network.
Cybersecurity Tech Services VPN Security
24 Hour Firewall and VPN Technical Support
Progent offers companies of any size expert support for Intrusion Protection products and IPsec VPN technology from leading firewall and VPN security companies including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can help you design a detailed security plan and choose the right products from multiple suppliers to achieve your security goals while staying within your spending limits.
Symantec VelociRaptor Firewall Network Install
Symantec VelociRaptor Security Consulting
Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN appliances including the Raptor and VelociRaptor family or help you upgrade to more recent firewall solutions. Progent can also help you design and execute a comprehensive security strategy that can include firewall and VPN devices and utilities, managed security and virus defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for on-going network support, administration, education, and security expertise.
Urgent SharePoint Foundation Consulting Services
Computer Consultant SharePoint Excel Services
Progent's Microsoft-certified engineers offer affordable online support and development services to help you to plan, deploy, administer, and troubleshoot SharePoint 2010 environments that can include web pages able to function as intranets, extranets, document management applications, wikis, data marts, business information systems, enterprise search engines, workflows, and other tools to promote and enhance collaboration. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's popular desktop applications like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier releases of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
Network Management Outsourcing Specialists
24/7 Small Business Managed Services Consulting
Progent's ProSight family of managed IT services are intended to provide businesses who have minimal internal network support staffs with low-cost access to enterprise-class management platforms and technical expertise. Benefits of the ProSight line of managed services include fixed IT maintenance costs, automation of routine management tasks, ongoing adoption of new technology, smooth transition from legacy systems to up-to-date solutions, close fit between information technology with business objectives, access to seasoned IT experts, and allowing management to concentrate on business issues rather than ever-changing network technology.
WatchGuard Firebox M4800 Firewall Consulting Services
WatchGuard SSL VPN Cybersecurity Consultancy
Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.
Consulting SQL Server Analysis Services
SQL Server 2016 Enterprise Support and Help
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security, availability, mobile computing support, plus built-in BI. New features include PolyBase for handling structured and unstructured files simultaneously for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and onsite support to help businesses of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.
Specialists NetApp MetroCluster Disk Pools
Open Now NetApp MetroCluster Synchronous Replication Consulting
Progent can provide enterprise clients the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's complete line of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN environments efficiently based on leading practices.
Altaro 365 Total Backup IT Consulting
Hornetsecurity Altaro 365 Total Backup Computer Consulting
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
QTS/Heracles Colocation Center Technology Professional
24x7 QTS Internet Data Center Specialist
The QTS Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are now using the QTS data center as a colocation facility or if your company is considering moving your main or offsite backup system to Herakles/QTS, Progent can provide a range of affordable services such as colocation relocation, equipment installation and updates, infrastructure optimization, comprehensive project management, virtualization configuration, offsite monitoring, automated network administration, application development, business continuity planning, security assessment, and the use of Progent's Test Lab.
Infor SyteLine CloudSuite Installation Engineers
Infor SyteLine CloudSuite Document Automation Specialist
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing, distribution and service companies to simplify complex supply chains and improve the efficiency of key processes to bring products to market quickly and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from occasional advice to comprehensive solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
SentinelOne Ransomware Ransomware Defense Engineers
ProSight Active Security Monitoring Engineer
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools from SentinelOne to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.
