In addition to offering fast contact with high-level IT consultants and subject matter experts (SBEs) to help Detroit, Michigan organizations with specific IT problems or strategic initiatives, Progent can provide temporary staffing to deal with more generalized services like desktop help, IT administration, and Help Desk services. On-demand staffing can help businesses to respond to planned or unexpected peaks in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of full-time staff members due to scheduled vacations, illness, termination, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term supplemental staffing services offer businesses the flexibility to react to increases in demand for IT personnel without dealing with the costs and delays associated with identifying and hiring professional IT personnel and without the burden of increasing your in-house staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid access to reliable network pros
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a world-class, full-service source for network support
Progent's co-managed Call Center service is a proven on-going staff expansion alternative that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time IT personnel and Progent's extensive pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution based on by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT expertise for organizations throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Detroit, Michigan businesses a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Detroit, Michigan Businesses
To learn more about Progent's temporary staffing services for Detroit, Michigan organizations, call 800-993-9400 or visit Contact Progent.