In addition to providing rapid contact with high-level IT consultants and subject matter experts to help Detroit, Michigan companies with specific IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deal with more broadly defined services such as desktop support, network administration, and Help Desk response. Short-term staffing can help organizations to deal with expected or unplanned surges in the need for network services, which may result from scenarios such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover voids left by the absence of full-time staff members due to scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give businesses the versatility to respond to surges in demand for network personnel without dealing with the expense and hassle associated with vetting and hiring reliable technical help and without the burden of adding to your full-time staff size.
Key features of Progent's short-term staff augmentation services include:
Progent's Shared Center Program
- Rapid availability of proven IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that allows IT organizations to divide the work of Call Center support seamlessly between their in-house IT personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Call Center, Progent's shared Call Center service is a collaborative service solution powered by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Detroit, Michigan Companies
Progent's nationwide roster of certified consultants can provide Detroit, Michigan businesses a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Detroit, Michigan Organizations
To find out more about Progent's temporary supplemental staffing services for Detroit, Michigan companies, call 800-993-9400 or visit Contact Progent.