In addition to providing fast access to guidance from high-level network consultants and subject matter experts (SMEs) to assist Detroit, Michigan companies to resolve discrete IT problems or strategic initiatives, Progent can provide temporary staffing to deliver more broadly defined assistance like desktop help, network management, and Help Desk response. Temporary staffing makes it possible for organizations to respond to planned or unexpected surges in the need for IT personnel, which may result from scenarios like company mergers, site moves, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term staffing can also fill voids caused by the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term staffing services give businesses the ability to react to increases in requirements for IT services without dealing with the expense and delays that come with reviewing and recruiting appropriate IT personnel and without the burden of increasing your full-time staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of reliable IT pros
- Simple engagement, cessation, and resumption of services
- Seamless extension of your full-time IT staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's shared Help Desk service is a proven on-going staff expansion option that enables IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's nationwide pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk program is a joint support solution based on by the industry's leading shared PSA platform for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network expertise for organizations of all sizes throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Detroit, Michigan Businesses
Progent's nationwide team of certified engineers can provide Detroit, Michigan organizations a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Detroit, Michigan Businesses
To learn more details about Progent's short-term staff augmentation services for Detroit, Michigan businesses, call 800-993-9400 or visit Contact Progent.