Besides offering fast access to guidance from top-tier network professionals and subject matter experts to help Detroit, Michigan organizations with discrete technical problems or strategic initiatives, Progent offers temporary supplemental staffing to deal with more generalized assistance such as desktop support, network administration, and Call Center response. On-demand staffing can help organizations to respond to expected or unexpected increases in the need for network services, which may be caused by situations such as company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term staffing can also cover gaps left by the loss of in-house staff members due to scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer organizations the ability to react to surges in requirements for IT personnel without being saddled with the costs and delays that come with identifying and hiring appropriate technical personnel and without the burden of adding to your full-time staff size.

Key aspects of Progent's temporary supplemental staffing services include:

  • Rapid availability of proven IT professionals
  • Easy initiation, cessation, and re-engagement of services
  • Seamless extension of your full-time network support team
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
  • Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Call Center Program
Progent's shared Call Center program is a proven on-going staff expansion alternative that allows IT groups to share the work of Call Center support seamlessly between their full-time network staff and Progent's nationwide team of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk service is a joint support solution based on by the leading shared professional services platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and onsite network expertise for organizations throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Detroit, Michigan organizations a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Detroit, Michigan Organizations
To find out more about Progent's short-term supplemental staffing services for Detroit, Michigan companies, call 800-993-9400 or visit Contact Progent.