In addition to offering rapid access to top-tier IT professionals and subject matter experts (SMEs) to assist Detroit, Michigan companies to resolve specific IT issues or longer-term initiatives, Progent offers temporary supplemental staffing to deal with more generalized services such as PC support, IT management, and Help Desk response. Temporary staffing makes it possible for organizations to deal with anticipated or unplanned increases in the need for IT services, which may be caused by scenarios such as mergers and acquisitions, data center relocation, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill voids resulting from the absence of full-time IT personnel due to vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give organizations the ability to react to surges in demand for IT personnel without dealing with the costs and delays associated with vetting and recruiting reliable IT help and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of proven network pros
- Easy engagement, cessation, and re-engagement of services
- Seamless extension of your in-house IT staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close relationship with a top-level, full-service resource for network expertise
Progent's co-managed Call Center program is a proven on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk support transparently between their internal IT personnel and Progent's nationwide team of IT support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Call Center service is a collaborative support solution based on by the industry's leading shared professional services tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network services for organizations throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's seasoned team of certified consultants can provide Detroit, Michigan businesses a broad array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staffing Services for Detroit, Michigan Businesses
To find out more details about Progent's short-term supplemental staffing services for Detroit, Michigan organizations, call 800-993-9400 or visit Contact Progent.