Besides providing rapid access to guidance from top-tier network consultants and subject matter experts to assist Detroit, Michigan organizations with specific technical problems or strategic initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services such as PC support, network management, and Call Center services. Short-term staffing makes it possible for organizations to respond to expected or unplanned surges in the need for IT personnel, which may be caused by scenarios such as company mergers, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also fill voids caused by the absence of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give businesses the ability to react to surges in requirements for network services without being saddled with the expense and delays associated with identifying and hiring reliable IT personnel and without the risk of adding to your in-house head count.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Program
- Fast access to proven IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Strong working relationship with a world-class, full-service resource for IT expertise
Progent's shared Call Center service is a proven flexible staff expansion option that allows IT organizations to divide the responsibilities of Call Center support transparently between their internal IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a collaborative support alternative based on by the leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite network expertise for organizations across the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Detroit, Michigan Organizations
Progent's nationwide team of certified consultants can provide Detroit, Michigan companies a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Detroit, Michigan Organizations
To find out more about Progent's short-term staff augmentation services for Detroit, Michigan organizations, call 800-993-9400 or visit Contact Progent.