Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Detroit company to select the appropriate tools and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Detroit, Michigan companies to with any facet of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.

IP Voice Integration for Remote Workers
Extending the company PBX system to include teleworkers is critical to maintaining an effective at-home workforce. A variety of cloud-centric VoIP products are popular with small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or older products for IP voice solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter IP voice service that delivers the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed across the network. CUCM supports other mixed media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide online configuration and debugging services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Detroit, Michigan business, call 1-800-993-9400 or go to Contact Progent.