Expanding your telecommuter workforce may have a major effect on network architecture, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Detroit company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Detroit, Michigan organizations to succeed with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Expanding the business PBX system to include teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based IP voice products are popular with SMBs to support teleworkers. Many enterprises rely on Cisco's current or older platforms for IP voice management. Progent can assist businesses of all sizes to design or maintain a remote VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications used across the network. Unified Communications Manager manages other combined media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, see CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Detroit, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.

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