Fast Remote Help for Detroit Computer Systems
Immediate Online Consulting for Detroit SystemsFor organizations located in Detroit or anywhere in Michigan, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent value because they have the real-world background and have access to the sophisticated technology necessary to solve most network problems quickly. This reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies which promote the maximum level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's computer system without compromising system security.

Progent's powerful customer support database system stores extensive records of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to each client by any consultant. This archive of anomalies and responses is stored as a readily searchable support database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can come up with the best resolutions promptly.

Online support provided by Progent to clients in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk application software to meet the particular requirements of your company, or adding temporary phone support personnel to work with your existing Help Desk Call Center group to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology experts gives your computer users in Detroit or anywhere in the state of Michigan instant communication with an efficient support group with extensive background delivering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a significant enabler of company productivity, and Progent's intent is to solve instead of simply annotate technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By exposing potential issues before they cause crashes, system monitoring can ward off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Detroit Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Detroit or anywhere in the state of Michigan, Progent's phone-based network support specialists can provide expert and cost-effective system help whenever your business needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Detroit office works with a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Companies in Detroit
Progent's online technical help services allow your Detroit organization to realize the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Detroit or anywhere in Michigan, nearby computer support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of network issues. However, major troubles can strike when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these situations, Progent's online support professionals offer an easy, quick, and economical solution to supplement your regular resources and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations often rely on independent freelance service providers. Although freelance consultants carry less internal costs than big support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an emergency. As your business expands, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid fixes often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly built systems need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require advice and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, executing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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