Fast and Affordable Remote Help for Detroit Michigan IT Networks
For businesses located in Detroit Michigan, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where fast repairs somehow turn into substantial tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies which promote the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to access your company's system without breaching network security.
Progent's advanced service database system keeps comprehensive histories for the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services delivered to each customer by any Progent engineer. This history of trouble tickets and fixes is structured as an easily accessible support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists can come up with optimal solutions quickly.
Online services offered by Progent to companies in Detroit Michigan include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad variety of platform support such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a consultant's network technology skills at the master level. Cisco CCIEs can handle the most challenging issues occurring in network infrastructure planning, installation, management, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In common instances, less experienced engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your network via advanced remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances by offering consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist you to locate and isolate infected servers and endpoints and protect clean assets from being compromised. If your Detroit network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Detroit business to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of IT security specialists have the broad range of knowledge required to reconstruct all critical facets of a targeted system quickly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity services.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recover quickly after a damaging penetration. Security solutions offered by Progent include: in depth information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Detroit Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk software products to meet the particular requirements of your business, or providing temporary phone support staff to supplement your existing Call Center group during high-demand scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network consultants offers your computer users in Detroit Michigan quick contact with an effective network service resource with years of background delivering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a major contributor to business productivity, and Progent's target is to solve and not just report IT problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Detroit Michigan online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By uncovering emerging problems before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Detroit Michigan, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your company has to have it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Detroit organization has a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to handle unexpected network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Detroit Michigan
Progent's online technical help services enable your Detroit business to enjoy the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
For most companies in Detroit Michigan, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, major troubles can spring up when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online support experts give you a convenient, fast, and economical solution to augment your local resources and to convey useful knowledge to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller companies commonly rely on individual freelance service providers. Although freelance service people carry less overhead than big consulting companies and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network is always up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses typically begin with an IT system created on a modest budget. Without a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly built systems need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle critical business demands and ease future expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller organizations need guidance and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoft's powerful server products with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.