Immediate Online Help for Detroit IT Networks
Fast Phone Technical Support for Detroit SystemsFor organizations in Detroit or anywhere in Michigan, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast repairs somehow turn into big tabs. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that ensure the maximum level of efficiency for online consulting and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your system without violating system security.

Progent's sophisticated service database application stores detailed histories of all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance rendered to each customer by any Progent consultant. This history of problems and resolutions is stored as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft open up other extensive technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online service experts can arrive at the best resolutions in the least time.

Remote support services available from Progent to customers in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or revamping your established one, selecting or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk group during demanding events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network experts offers your workers in Detroit or anywhere in the state of Michigan fast assistance from a large support resource with years of background offering telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major driver of company success, and Progent's aim is to resolve and not just record technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By uncovering potential issues before they cause crashes, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Detroit or throughout the state of Michigan, Progent's phone-based network support specialists can deliver professional and cost-effective system help the instant your company requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Detroit business has a regular independent consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Detroit
Progent's online help, remote repair, system security expertise, and system administration services offer offices in Detroit or throughout the state of Michigan unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.