Fast and Affordable Online Support for Detroit Michigan Computer Systems
Fast Phone Support for Detroit NetworksFor businesses located in Detroit Michigan, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. This lowers immediate costs since service calls require minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick fixes manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.

Progent's advanced service reporting system maintains extensive documentation of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to each Progent client by every consultant. This history of trouble tickets and resolutions is stored as an easily searchable proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.

Remote support provided by Progent to clients in Detroit Michigan include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk software products to meet the unique needs of your corporation, or adding occasional online personnel to work with your in-house Call Center team to handle unusually busy events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran information technology professionals provides your clients in Detroit Michigan fast contact with an effective support group with substantial experience providing telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's goal is to resolve rather than merely report IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Detroit Michigan remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your business so your network maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, proactive monitoring can head off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support a variety of operating systems.
How Your Detroit Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Detroit Michigan, Progent's online computer support specialists are ready to deliver effective and cost-effective IT help whenever your company has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Detroit office deals with a local independent support technician or employs a full time IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Detroit Michigan
Progent's online technical help services enable your Detroit organization to have the advantages of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Detroit Michigan, nearby network support resources, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, major troubles can spring up when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call service professionals provide a convenient, quick, and affordable solution to supplement your local resources and to convey valuable information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance consultants. While freelance service people have less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback help may force your company to go without help during an emergency. As your network grows, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such badly built environments require careful assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle critical business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Remote continuous network monitoring, automated alarms, and actionable reports are crucial to preserving the proper operation of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages designed to assist you to identify and resolve a most IT network issues before they get big enough to hurt productivity.

  • Urgent Symantec VelociRaptor Network Consulting Security Audits Symantec Firewall

  • Remote Management Consultants
    Consult Dell DRAC

    Remote server management cards give IT managers full control of a server without the requirement for an on-site presence. Through remote server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a high-availability business network that incorporates remote server management cards and Progent can use these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

  • VMware Cross vCenter NSX Engineer VMware Cross vCenter NSX Consulting

  • Linux with Windows Consultant
    24-7 Linux, Windows Consultant

    If your company network mixes Linux-based products platforms with Microsoft Windows, Progent can help you to integrate your IT resources into a unified network that allows all your OS platforms to coexist for easy management, seamless dataflow, high availability, superior throughput, and tight protection. Progent's UNIX/Linux and Windows coexistence support services include network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, on-site technical support, and Help Desk support.

  • Value Pricing Guru Consulting Rates Network Support Group
  • Information Technology Outsource Detroit-Sterling Heights
  • Windows 2003 Cluster Server Help and Support Microsoft Certified High-Availability Clustered Servers IT Consultant
  • Network Consulting Experts Detroit
  • Windows Server 2003 Consultancy Windows Server 2003 Technology Professional
  • Wireless Online Help Online Support Small Business WiFi
  • ransomware removal and data restore Consultant Services ransomware data restore Specialists

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