Fast and Affordable Remote Support for Detroit Michigan Networks
For businesses in Detroit Michigan, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system problems rapidly. This lowers immediate costs because service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and proven processes that promote the maximum degree of effectiveness for remote help and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.
Progent's powerful customer support database application maintains detailed documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to every Progent customer by every engineer. This database of anomalies and repairs is structured as an easily exploitable internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the best resolutions quickly.
Remote support services offered by Progent to clients in Detroit Michigan include:
Certified Windows Experts
Progent's Microsoft-certified online service engineers can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to assist you business to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges encountered in network design, installation, maintenance, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value because their deep expertise allows them to find solutions for problems quickly. In many instances, less qualified engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using sophisticated remote troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs deployment services, Cisco WiFi controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive information security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online support services to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide array of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Detroit Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced network consultants gives your customers in Detroit Michigan instant contact with a reliable network service group with substantial experience delivering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's goal is to solve rather than just document technical problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Detroit Michigan remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Detroit Michigan, Progent's phone-based computer support engineers are ready to provide professional and affordable IT help the instant your organization has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Detroit company deals with a regular freelance support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Detroit Michigan
Progent's remote technical help services enable your Detroit business to experience the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming more available, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your local support resources
For most offices in Detroit Michigan, nearby network support providers, whether consisting of freelance consultants or an internal IT staff, can take care of the majority of network problems. However, serious problems might occur when your regular resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals offer an easy, fast, and economical way to supplement your local help and to convey useful knowledge to improve your ability to handle downstream issues locally.
- Less Dependence on Freelance Consultants
For network support, smaller companies commonly rely on independent freelance service providers. While freelance consultants have smaller internal costs than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to insure your network remains available.
- Create a Scalable Basis for Smooth Growth
Businesses often begin with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems need proper analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and ease downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing efficiency. They do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.