Immediate Remote Support for Detroit Michigan Computer Networks
Immediate Remote Consulting for Detroit SystemsFor companies in Detroit Michigan, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since solutions require minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where quick solutions somehow turn into big tabs. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes which promote the highest degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent's remote service group can connect to your company's network without compromising network security.

Progent's advanced service database system includes detailed documentation of all support that Progent's customers have received. Progent's staff engineers have access to the history of all help rendered to every client by any Progent engineer. This history of anomalies and fixes is organized as a quickly retrievable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.

Online support services provided by Progent to clients in Detroit Michigan include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so potential problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and VMs. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your in-house support staff. User access to the Service Desk, provision of technical assistance, escalation, trouble ticket creation and updates, efficiency measurement, and management of the service database are consistent regardless of whether issues are taken care of by your corporate network support staff, by Progent's team, or both. Your business has complete versatility to expand or shrink your part of technical support work as needed. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Detroit Michigan fast communication with a large network service resource with substantial background providing phone consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's target is to solve instead of just track technical problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Detroit Michigan online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your business so your IT support is proactive and automated. By spotting emerging trouble spots before they grow into network outages, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a mix of platforms.
How Your Detroit Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Detroit Michigan, Progent's phone-based computer support specialists can deliver effective and cost-effective system help whenever your business has to have it. More than two decades of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Detroit company has a regular independent consultant or maintains an in-house organization that can handle common network problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to fix unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Organizations in Detroit Michigan
Progent's online IT consulting services enable your Detroit business to have the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming more reliable, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most companies in Detroit Michigan, nearby network service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles might spring up when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these cases, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local resources and to pass on useful knowledge to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent service people have smaller overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the business. These poorly built systems need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.

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    Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate IT products to improve business operations so they align more closely with your corporate goals. Your business can create and implement a well thought out information technology plan without absorbing the expense of a full-time Chief Information Officer.

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    Progent's Cisco CCIE wireless infrastructure consultants can provide online or onsite configuration and debugging support to help your organization to plan, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless APs to accommodate your unique office design, building structure, and expected network traffic.

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