Immediate Online Technical Support for Detroit Networks
For businesses located in Detroit or anywhere in the state of Michigan, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the advanced tools required to solve most network issues quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast solutions somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-proven processes that allow the maximum degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to link to your company's computer system without violating system security.
Progent's powerful technical support reporting system includes thorough records of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance delivered to each customer by any consultant. This database of issues and repairs is organized as an easily searchable support knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to come up with optimal resolutions in the least time.
Remote services provided by Progent to clients in Detroit and anywhere in the state of Michigan include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and validates a consultant's network technology skills at the master level. CCIEs know how to handle even the most difficult issues associated with network design, integration, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity devices by offering services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to clean up rapidly after a damaging breach. Security services offered by Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to cover a wide array of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Detroit Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the money or time to assemble and manage an internal Call Center but who need fast response from an effective Help Desk with proficient phone support as well as the ability to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest network challenges, or be ready in those situations when your regular resources are overwhelmed.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Detroit or anywhere in the state of Michigan quick communication with a reliable network service resource with extensive experience providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid enabler of company success, and Progent's target is to solve rather than just document IT problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Detroit, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of platforms.
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Detroit or anywhere in the state of Michigan, Progent's phone-based computer support engineers are ready to provide effective and affordable system help the instant your organization needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Detroit company works with a regular freelance support technician or employs a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or especially challenging integration problems.
Details of Progent's Remote Network Support for Detroit
Progent's online support, remote repair, system security consulting, and system management services offer businesses in Detroit or anywhere in the state of Michigan unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Detroit and is also ideal for networks in more remote areas of Michigan that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online help and requires no periodic retainer for services provided during regular business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services include system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the specific needs of your company.
- Sophisticated Online Access Software
Protected online access allows Progent's support experts to see exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal visit. Effective online connectivity tools and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High Network Availability
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every consultant to every client. The practice of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.