Fast and Affordable Online Help for Detroit Michigan Information Networks
For companies located in Detroit Michigan, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that permit the highest level of efficiency for remote engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your environment without breaching corporate security.
Progent's powerful service reporting application maintains thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services delivered to every Progent customer by every engineer. This database of problems and solutions is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.
Online support offered by Progent to clients in Detroit Michigan include:
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Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help you company to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 11 system design and upgrade support and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most difficult issues occurring in network infrastructure design, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs offer excellent cost-effectiveness since their deep expertise allows them to fix problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest remote support tools in order to perform quick, secure, and affordable analysis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide help for all of Cisco's popular selection of infrastructure appliances by providing consulting services that include:
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CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security services offered by Progent cover comprehensive network security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers expert remote support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies including network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems within UNIX/Linux systems powered by leading variants of UNIX including:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
BSD
SGI/Irix
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering services include:
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Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced network experts gives your computer users in Detroit Michigan quick contact with a large technical support group with extensive experience offering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's aim is to fix instead of merely document network issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides online professional engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Detroit Michigan remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple platforms.
How Your Detroit Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Detroit Michigan, Progent's online network support engineers are ready to deliver effective and cost-effective IT help whenever your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Detroit organization works with a regular independent consultant or employs a full time IT staff that can handle common network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Detroit Michigan
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer offices in Detroit Michigan the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Detroit Michigan and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for online help and requires no monthly subscription fee for support services delivered during normal working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers access to authorized specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, MS Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Design
Apple Mac Integration
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the specific requirements of your company.
- Advanced Online Access Software
Secure online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal visit. Cutting-edge online access software and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and organizing service records results in more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.