Fast and Affordable Online Help for Detroit Michigan Information Networks
Fast Online Support for Detroit SystemsFor companies located in Detroit Michigan, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that permit the highest level of efficiency for remote engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your environment without breaching corporate security.

Progent's powerful service reporting application maintains thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services delivered to every Progent customer by every engineer. This database of problems and solutions is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.

Online support offered by Progent to clients in Detroit Michigan include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced network experts gives your computer users in Detroit Michigan quick contact with a large technical support group with extensive experience offering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's aim is to fix instead of merely document network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group provides online professional engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Detroit Michigan remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple platforms.
How Your Detroit Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Detroit Michigan, Progent's online network support engineers are ready to deliver effective and cost-effective IT help whenever your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Detroit organization works with a regular independent consultant or employs a full time IT staff that can handle common network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Support for Detroit Michigan
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer offices in Detroit Michigan the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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