Fast and Affordable Remote Support for Detroit Computer Systems
Fast Online Support for Detroit NetworksFor businesses in Detroit or anywhere in Michigan, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve most network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick fixes somehow turn into major tabs. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to link to your system remotely without breaching system security.

Progent's advanced technical support reporting system maintains extensive records for the service that Progent's clients have been provided. Progent's team engineers have access to the details of services rendered to every Progent customer by any Progent engineer. This database of issues and resolutions is stored as a readily retrievable internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service experts are able to arrive at optimal resolutions in the least time.

Remote support available from Progent to companies in Detroit and throughout the state of Michigan include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts gives your customers in Detroit or anywhere in the state of Michigan quick assistance from an effective technical support group with substantial background providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's target is to solve instead of simply annotate technical problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Detroit or throughout the state of Michigan, Progent's phone-based computer support specialists can provide expert and economical IT support the instant your business has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Detroit organization works with a regular independent support technician or maintains an in-house organization that can handle the majority of network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to address sudden system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Detroit
Progent's remote network troubleshooting services enable your Detroit business to experience the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Detroit and throughout Michigan, nearby network support resources, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems can occur when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals offer an easy, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to increase your capability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. These badly designed environments need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of product options available for accelerating business success and improving productivity. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of network support, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.