Fast and Affordable Remote Support for Detroit Computer Networks
Immediate Phone Support for Detroit SystemsFor companies in Detroit or anywhere in Michigan, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and have access to the advanced technology needed to solve the majority of information system issues quickly. This reduces immediate expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick fixes manage to turn into major bills. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your company's system without breaching corporate security.

Progent's proven service database application maintains detailed documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent client by every consultant. This database of issues and repairs is stored as a readily searchable internal knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service experts can determine the most efficient resolutions in the least time.

Online support offered by Progent to customers in Detroit and throughout the state of Michigan include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the budget to support an in-house Call Center but who need quick response from an effective Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless addition to your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource for the toughest network issues, or be ready in those instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Detroit or anywhere in the state of Michigan quick assistance from a reliable technical support group with extensive experience providing telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a major enabler of company performance, and Progent's target is to resolve and not simply track IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers online advanced consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your computer support is proactive and automated. By exposing emerging problems before they cause crashes, proactive monitoring can head off disruptive and expensive information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
How Your Detroit Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Detroit or anywhere in the state of Michigan, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support whenever your company needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Detroit office works with a regular freelance consultant or maintains an in-house IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to deal with sudden network crises or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Detroit
Progent's remote support services allow your Detroit organization to realize the benefits of immediate, expert network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Detroit and throughout Michigan, local computer support providers, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of technical problems. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online support specialists provide an easy, fast, and economical way to augment your regular resources and to convey useful information to increase your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than larger support companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often start with an information system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown onto a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed environments need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to negotiate an ever more complex array of product options available for promoting business growth and enhancing productivity. They do not need a computer engineer who is motivated to sell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.