Immediate Remote Support for Detroit Michigan Computer Systems
For companies located in Detroit Michigan, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This reduces direct costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your company's environment without breaching system security.
Progent's powerful customer support reporting application includes thorough records of all support that Progent's customers have been provided. Progent's team service personnel have access to the details of support delivered to every client by any engineer. This database of trouble tickets and repairs is structured as a readily accessible proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with optimal resolutions quickly.
Remote services available from Progent to customers in Detroit Michigan include:
Certified Windows Support
Progent's Microsoft-premier online support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most complex issues surrounding network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness because their broad expertise allows them to solve problems rapidly. In common cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment by means of advanced on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of networking products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly after a serious breach. Security solutions offered by Progent include: thorough information security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that include Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Detroit Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or revamping your established one, evaluating or enhancing Call Center application software to handle the particular requirements of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group to deal with unusually busy events like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of experienced information technology professionals gives your clients in Detroit Michigan fast contact with an effective technical support group with years of background delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a significant enabler of business success, and Progent's policy is to fix and not just record technical problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers online and in-depth consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Detroit Michigan remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Detroit Michigan, Progent's online computer support specialists are ready to provide expert and affordable system support the instant your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Detroit organization relies on a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected system emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Organizations in Detroit Michigan
Progent's remote IT consulting services allow your Detroit business to enjoy the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will derive added strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
With most businesses in Detroit Michigan, nearby computer support providers, whether represented by outside consultants or an in-house maintenance staff, can take care of typical network problems. However, IT crises might strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these situations, Progent's on-call service professionals offer an easy, quick, and economical way to augment your regular resources and to transfer valuable knowledge to improve your ability to handle downstream problems locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices commonly depend on individual freelance consultants. While freelance service people carry smaller overhead than big consulting firms and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of reserve help may require your company to wait for assistance during an emergency. As your company expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.
- Build a Solid Foundation for Seamless Growth
Businesses typically begin with an information architecture created on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and expandability issues can impede the success of the organization. Such badly built systems require proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller organizations need guidance and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to every customer. The practice of detailing and archiving support activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.