On-premises and Remote Computer Network Consulting and Troubleshooting

Fast and Affordable Online Help for Detroit Michigan Networks
For organizations located in Detroit Michigan, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and field-proven processes that promote the highest degree of efficiency for online technical support and repair for IT systems of all sizes. Progent's Technical Response Center can link to your system remotely without violating network security.

Progent's advanced technical support reporting system includes detailed documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of assistance provided to each Progent client by any Progent consultant. This archive of anomalies and solutions is organized as a conveniently exploitable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.

Remote technical services offered by Progent to companies in Detroit Michigan include:

• Authorized MS Windows Experts
  Progent's Microsoft-premier online support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Development and Training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a wide range of affordable desktop services to assist you company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn challenges associated with network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network using sophisticated on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.

  Michigan State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Michigan.
  

  Progent locations in Michigan State

  City	Address	Phone	Link
  Detroit	535 Griswold St Detroit, MI 48226 United States	(248) 233-9443	Detroit Network Support Services
  Grand Rapids	38 Fulton Street Grand Rapids, MI 49503 United States	(616) 330-1110	Grand Rapids Network Support Services
  Southfield	19785 W 12 Mile Rd Southfield, MI 48076 United States	(248) 233-9443	Southfield Network Support Services

  
  
  

  Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless APs engineering services, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help you to identify and isolate breached servers and endpoints and guard undamaged resources from being compromised. If your Detroit system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Help
  Progent's ransomware recovery consultants can assist your Detroit organization to rebuild a system damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of IT security experts have the wide selection of knowledge required to reconstruct all critical components of a compromised network quickly and with minimal loss of data. To learn more, see Progent's ransomware removal and operational restoration experts.

• CISM and CISSP Certified System Security Experts
  Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover quickly following a serious breach. Security support services offered by Progent cover in depth network security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent offers expert online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration with local installations of Exchange, Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.

  Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX OS
  — HP-UX
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, subscription-based services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For details about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

• ProSight Shared Support: Outsourced and Co-managed Help Desk Services
  Progent's Co-managed Service Desk offers a seamless extension of your core support resources. End user access to the Service Desk, delivery of technical assistance, escalation, ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your in-house network support resources, by Progent, or both. Your business has unrestricted versatility to extend or reduce your part of technical support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

• Help Desk Call Center Services
  Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

  Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk team of veteran network professionals provides your clients in Detroit Michigan immediate assistance from a large support group with extensive experience providing telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's target is to fix instead of just report technical issues.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Support
  Progent can deliver companies in Detroit Michigan remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By detecting potential trouble spots before they result in network outages, system monitoring can head off stressful and costly network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of operating systems.

Even if your Detroit business deals with a local freelance support technician or employs a full time IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Detroit Michigan
Progent's online technical help services enable your Detroit company to enjoy the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

• Convenient remote expansion of your local IT resources
  With most businesses in Detroit Michigan, nearby computer support providers, whether represented by outside consultants or an internal maintenance staff, can deal with the majority of network problems. On the other hand, major troubles may spring up when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals offer a convenient, quick, and economical way to supplement your local help and to pass on valuable information to increase your ability to resolve future issues in-house.

• Reduced Reliance on Individual Service Providers
  For network maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an emergency. As your network expands, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

• Create a Scalable Foundation for Seamless Growth
  Businesses often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet current business requirements and ease future growth.

• Work with Solution Providers Instead of Product Resellers
  Smaller offices need advice and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of IT support, executing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to permit simple problems to fester.

• Full Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every client. The practice of documenting and archiving service records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.