Greater Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Detroit Metro Area.

Detroit Onsite IT Consulting
Progent locations in the Greater Detroit Metro Area

City Street Address Contact Information
Southfield, MI 19785 W 12 Mile Rd
Southfield, Michigan 48076
Sales Phone: 248-233-9443

Link: Detroit and Southfield MI Network Support Services

Immediate Remote Help for Detroit Networks
Immediate Online Support for Detroit SystemsFor businesses in Detroit or anywhere in Michigan, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical experience and have access to the advanced technology required to solve the majority of information system issues quickly. Efficient support reduces direct costs because service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your system remotely without breaching corporate security.

Progent's proven customer support database system keeps detailed documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to every Progent customer by any Progent engineer. This database of issues and fixes is structured as a quickly accessible support knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive technical databases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts can find optimal resolutions promptly.

Remote support provided by Progent to companies in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the money or time to assemble and manage an in-house Call Center but who require quick access to a dependable Help Desk with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your current one, identifying or customizing Call Center software to meet the unique requirements of your corporation, or providing temporary phone support personnel to work with your internal Call Center team to handle demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts gives your customers in Detroit or anywhere in the state of Michigan rapid contact with an efficient network service resource with extensive experience providing telephone-based help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a significant enabler of company success, and Progent's intent is to fix instead of simply document network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your IT support is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, proactive monitoring can head off inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on multiple operating systems.
How Your Detroit Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Detroit or throughout the state of Michigan, Progent's online network support specialists are ready to provide effective and affordable IT support the instant your company requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Detroit office relies on a local freelance consultant or maintains a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Detroit
Progent's remote IT consulting services allow your Detroit business to enjoy the benefits of timely, world-class network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most businesses in Detroit and throughout Michigan, local network support providers, whether made up of outside consultants or a full-time maintenance staff, can handle the majority of technical problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call support professionals offer a convenient, fast, and affordable solution to supplement your local resources and to pass on useful information to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. While independent consultants have smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may require your business to go without help during an emergency. As your network grows, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the business. Such badly built systems require proper analysis, smart long-term planning, and wide IT expertise to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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