Immediate Remote Support for Detroit Information Networks
For businesses in Detroit or anywhere in Michigan, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most network problems rapidly. This reduces immediate expenses since solutions use up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which permit the highest level of efficiency for online engineering help and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network without breaching network security.
Progent's advanced technical support database application includes comprehensive histories for the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance delivered to every customer by every Progent consultant. This database of issues and responses is organized as a readily accessible proprietary database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other vast support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions promptly.
Online technical services provided by Progent to companies in Detroit and anywhere in the state of Michigan include:
Certified MS Windows Support
Progent's Microsoft-certified online service engineers can provide network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs can handle the most challenging problems occurring in network planning, integration, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs offer excellent value because their broad experience allows them to resolve problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure devices by delivering services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate rapidly following a damaging penetration. Security solutions available from Progent cover comprehensive information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Detroit Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned information technology experts provides your computer users in Detroit or anywhere in the state of Michigan immediate access to a dependable technical support resource with substantial experience delivering phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a significant contributor to company efficiency, and Progent's aim is to fix instead of merely record IT issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing possible problems before they expand into crashes, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support multiple OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Detroit or anywhere in the state of Michigan, Progent's online network support engineers can provide professional and economical system support whenever your business needs it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Detroit company relies on a regular freelance consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve sudden system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Detroit
Progent's remote network troubleshooting services enable your Detroit company to realize the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most organizations in Detroit and throughout Michigan, local network support providers, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises can spring up when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's online service specialists provide a convenient, fast, and budget-friendly way to augment your regular help and to convey valuable information to increase your ability to handle downstream issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller offices often rely on independent freelance consultants. While independent consultants have smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your company expands, network downtime and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Businesses often begin with an information system implemented on a modest budget. Without a scalable framework, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems require careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture able to provide the solid foundation to meet vital business demands and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of network service, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every client. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.