Immediate Remote Troubleshooting for Detroit Michigan Computer Systems
For businesses in Detroit Michigan, Progent offers online help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology necessary to solve the majority of network problems rapidly. This lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and proven methodologies that promote the highest degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's system remotely without compromising corporate security.
Progent's sophisticated service reporting system stores detailed histories describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every customer by any engineer. This database of issues and fixes is organized as a readily exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional extensive support databases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can determine the best solutions promptly.
Remote technical support services available from Progent to customers in Detroit Michigan include:
Authorized Windows Experts
Progent's Microsoft-expert remote support engineers offer computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist you company to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies a person's networking knowledge at the master level. CCIEs can deal with even the most stubborn problems occurring in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to resolve problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using sophisticated remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security support services available from Progent cover in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; building safe architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide range of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Detroit Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your company, or adding temporary online staff to supplement your in-house Call Center team during high-demand situations such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts gives your clients in Detroit Michigan immediate communication with a reliable network service group with extensive background delivering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company performance, and Progent's intent is to solve instead of just track IT problems.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Detroit Michigan remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By detecting emerging issues before they expand into crashes, remote monitoring can minimize inconvenient and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Detroit Michigan, Progent's phone-based network support specialists can provide professional and economical IT help the moment your organization needs it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix network problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Detroit office relies on a regular independent consultant or employs a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Services for Detroit Michigan
Progent's online help, remote repair, network security consulting, and system administration services give businesses in Detroit Michigan the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Detroit Michigan and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online help and requires no periodic retainer for services provided during regular working hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL Management and Application Development
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that match the special requirements of your company.
- Sophisticated Remote Access Tools
Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite visit. Cutting-edge remote connectivity software and experienced technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for High Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoft’s powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.