Onsite and Online Computer Network Consulting

Immediate Online Support for Detroit Michigan Computer Networks
For organizations in Detroit Michigan, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical online service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's proven technical support reporting system includes comprehensive documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every Progent customer by every consultant. This archive of anomalies and repairs is stored as a quickly exploitable proprietary knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts can determine the best resolutions quickly.

Remote support services available from Progent to companies in Detroit Michigan include:

• Authorized Windows Expertise
  Progent's Microsoft-premier online service professionals offer network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Project Server Online training, Microsoft Access Application Development, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of affordable desktop services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs can deal with even the most complex issues encountered in network planning, integration, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value since their deep experience permits them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via state-of-the-art remote troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.

  Michigan State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Michigan.
  

  Progent locations in Michigan State

  City	Address	Phone	Link
  Detroit	535 Griswold St Detroit, MI 48226 United States	(248) 233-9443	Detroit Network Support Services
  Grand Rapids	38 Fulton Street Grand Rapids, MI 49503 United States	(616) 330-1110	Grand Rapids Network Support Services
  Southfield	19785 W 12 Mile Rd Southfield, MI 48076 United States	(248) 233-9443	Southfield Network Support Services

  
  
  

  Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure appliances by offering services such as:

  • ASA Next Generation Firewalls with Firepower Configuration and Troubleshooting
  • Cisco Routers Consulting Services
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Nexus Switches Deployment Services
  • Meraki MS Switches Consulting and Support Services
  • Aironet Wireless Access Points Deployment Expertise
  • Cisco Wireless Controllers Integration Consulting
  • Meraki Access Points Design Expertise
  • Cisco Unified Communications Manager (CallManager) Configuration
  • Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Expertise and Wireless IP Phone Solutions
  • Cisco Security and VPN Engineering Support
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can assist you to identify and isolate breached devices and protect undamaged resources from being compromised. If your Detroit network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Services
  Progent's ransomware recovery experts can assist your Detroit company to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts bring the broad range of knowledge necessary to rebuild all critical components of a targeted system rapidly and with minimal data loss. To learn more, visit Progent's ransomware cleanup and business continuity services.

• CISM and CISSP Premier Network Security Specialists
  Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover rapidly following a damaging breach. Security consulting services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide expert online support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

  Major Linux versions for which Progent offers expert support include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be used as this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

  Progent's Help Desk consulting expertise can support you in building an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk software to address the unique needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk resources to deal with high-demand events like software transitions, mass updates, or installing brand new business software.

  Progent's Call Center staff of experienced network professionals offers your customers in Detroit Michigan instant communication with a reliable network service resource with years of experience providing phone support and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of company success, and Progent's intent is to solve instead of just track network problems.

• Business Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting Group provides phone-based and in-depth consulting support and education in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Project, Office Word, and Office Excel. For more on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

• Centralized and Automated Management of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver companies in Detroit Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By exposing possible problems before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple OS platforms.

Even if your Detroit company has a local freelance support technician or maintains an in-house organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Offices in Detroit Michigan
Progent's remote support services allow your Detroit business to experience the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

• Seamless remote expansion of your on-site support resources
  For most organizations in Detroit Michigan, nearby computer support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical problems. However, serious problems might strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's online support professionals give you a convenient, fast, and economical way to supplement your local help and to transfer useful knowledge to increase your ability to handle future problems in-house.

• Less Dependence on Freelance Consultants
  For network support, smaller businesses commonly rely on independent freelance consultants. While independent service people carry less internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your business grows, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support expertise to make sure your network is always up and running.

• Create a Scalable Foundation for Seamless Expansion
  Companies often start with an IT architecture created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business requirements and simplify future growth.

• Work with Problem Solvers Rather Than Product Vendors
  Smaller offices require guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is trying to sell a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Full Line of Server Platforms
  Progent can provide world-class expertise for Microsoft's leading server products with services that include Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

• Remote Server Monitoring with MS System Center Operations Manager
  Progent is one of the few IT service firms to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.