Immediate Remote Troubleshooting for Detroit Michigan Computer Networks
Urgent Online Help for Detroit NetworksFor businesses in Detroit Michigan, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. This reduces direct costs because service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick fixes somehow end up as large bills. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and proven methodologies that promote the maximum level of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's network remotely without breaching corporate security.

Progent's sophisticated technical support database system includes comprehensive histories of all service that Progent's clients have received. Progent's authorized engineers have access to the records of support provided to each customer by every engineer. This database of problems and fixes is structured as an easily searchable support database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal resolutions promptly.

Online services offered by Progent to businesses in Detroit Michigan include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your established one, identifying or customizing Call Center software products to meet the unique requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center team to handle high-demand events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network experts provides your customers in Detroit Michigan instant access to an effective technical support resource with years of experience providing phone support and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's aim is to resolve instead of merely annotate technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Detroit Michigan remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a variety of OS platforms.
How Your Detroit Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Detroit Michigan, Progent's phone-based computer support engineers can provide professional and cost-effective IT help the moment your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Detroit business has a local freelance consultant or maintains an in-house organization that can handle day-to-day network issues, Progent’s Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Detroit Michigan
Progent's online IT consulting services allow your Detroit company to have the advantages of timely, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Detroit Michigan, local computer support providers, whether represented by freelance consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, serious problems might strike when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support professionals provide an easy, quick, and affordable way to supplement your regular resources and to pass on useful information to improve your capability to deal with future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While freelance service people have less overhead than big consulting firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can offer the solid foundation to handle critical business demands and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving productivity. They hardly need a network consultant who is trying to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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