Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Detroit organization to select the right tools and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Detroit, Michigan organizations to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for a remote work environment can be especially challenging if you must manage a combination of personal hardware such as PCs and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote help for both legacy and current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services available from Progent to assist your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network technology allows you to establish a safe connection for authenticated at-home employees to use IT resources situated at your corporate data center or in the cloud. Progent's consultants can help your company to configure and maintain VPN access between your at-home workforce and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad range of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and interact with a data center PC's desktop. This technology provides network managers significant control over the digital ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide top-tier remote support for deploying routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity problems. Progent can assist businesses to mitigate these problems by providing expertise like Cisco Aironet configuration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi access point setup help.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the corporate data center. Mission-critical applications may require backup Internet access in the event the primary connection fails. Progent offers guidance for selecting service providers, picking appropriate bandwidth and data volume offerings, and setting up high-availability Internet access. Refer to Internet connectivity solutions.

IP Voice Solutions for At-Home Workers
Extending the corporate PBX system to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-based VoIP platforms are popular with SMBs to server remote users. Many larger organizations depend on Cisco's modern or legacy products for IP voice solutions. Progent can help businesses of all sizes to design or tune a telecommuter IP voice service that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media applications used throughout the network. CUCM manages other combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide on-demand deployment and debugging services.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies use multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current conferencing environment and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include voice/video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and assist you to optimize your network architecture to host them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a consistent user interface for exchanging data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist businesses to configure these flagship collaboration products to optimize the effectiveness of your remote workforce.

SharePoint Deployment Consultants for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-driven access to content, workflow, and tools for looking through company-wide information silos. SharePoint allows you to build secure web portals that enables remote workforce to see and edit consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, refer to planning and configuration consulting services for Microsoft Exchange.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to jointly author documents. Revisions created offline are synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, see Onedrive integration experts.

Cloud Integration for Telecommuters
Progent can provide affordable online assistance for helping organizations to create, maintain and repair cohesive network architectures that include physical data centers, teleworkers, branch offices, and cloud services. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, identity, and security.

Microsoft Azure Integration Services for Remote WorkersAzure is a leading family of cloud services that allows you to utilize infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure offers more than 100 services services including hosting for Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also help you create secure connections to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, visit Azure consulting.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for users ranging from individuals and small offices to large corporations. Progent offers fast and affordable online contact with consultants familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.

Exchange Online Integration Services for Remote WorkersExchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of reduced spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's certified Exchange experts can provide occasional assistance to guide you through tough technical bottlenecks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online environment. To learn Progent's consulting expertise for Exchange Online, visit Exchange Online configuration and support expertise.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide quick and affordable online contact with cloud integration experts who can assist your business to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network architecture so your users have a productive computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to extend your current IT assets with the Google Cloud, and Progent's database consultants can help you make your key applications cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent can help your business to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline identity management for at-home workers with GCP Cloud Identity services. Progent's experts can also assist your business to use GCP's unified management tools to control and track your Google Cloud ecosystem. For details, see Google Cloud Platform integration services.

Help Desk Call Center Services for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which might be activated by a pandemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists along with world-class ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or update the status of their active tickets, add details, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables you to supplement your existing Call Desk staff by splitting delivery of Support Desk support seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home workers commonly utilize their personal computers and often operate in an unsecured physical environment. This situation increases their susceptibility to malware threats and calls for careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user training, and the development of policies based on best practices. Progent's seasoned team of data security solutions consultants can assist you to plan, deploy and manage a compliant cybersecurity solution that protects vital information resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely accessed by on-premises users and by telecommuters, mobile workers, vendors, customers, and the public. Next-generation firewall appliances permit you to configure and manage appropriate access rights to different groups of users and to scale your network and modify your cybersecurity posture as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, go to firewall configuration and support services.

Remote Security Monitoring and Management Services for TelecommutersRemote Endpoint Security Monitoring makes it possible to watch over the various devices utilized by teleworkers and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each protected endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to identify zero-day threats before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the impacted device from the network to contain the malware. Since the ProSight ASM agent is autonomous, endpoints stay protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, refer to remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A wide range of devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and local security threats for an environment that incorporates telecommuters. Progent can run online, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security holes that can be surfaced over the Internet. Progent's security assessment consulting services, which can be provided by data security professionals with advanced certifications including CISM, CISSP, and GIAC, can help your business to evaluate your processes and governance policies and assess your network infrastructure to allow you to implement top-level protection for your remote workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports automated threat assessment of your at-home environment and your internal and perimeter networks so you can uncover, prioritize, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal network in order to determine your present security profile. Progent can also assist you to harden your existing network security and can help you to design and deploy a cohesive cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT assets. To find out more information about Progent's threat assessment solutions powered by on NodeZero's pentest products, refer to Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to focus on for protecting a network that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers backing up and restoring vital information in order to prevent data loss and minimize restoration time in the event of storage failures due to hardware issues, software hiccups, user error, cyber attack, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for remote workers must address diverse types of personally owned endpoints. Progent offers quick online access to experts familiar with a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up data spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity plans commonly envision circumstances that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity specialists can help you to produce, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified solution for protecting corporate data by managing local, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint devices can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, set up rules for accessing information and networks, manage passwords, establish VPN tunnels, control how teleworkers share information, set up threat defense, verify compliance, and wipe sensitive data from missing, stolen or deactivated devices. Intune runs with iOS, Android, Windows, and macOS computers. To learn about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your at-home workers, visit Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network managers to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air provisioning of new laptops, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Detroit, Michigan company, phone 1-800-993-9400 or refer to Contact Progent.