Enlarging your remote workforce may have a major impact on IT infrastructure, security, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Detroit company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can help Detroit, Michigan businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Infrastructure for Telecommuters
Integrating the network infrastructure required to support a remote work environment can be especially complex if you have to manage a combination of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's background delivering remote help for both outdated as well as current technologies in virtual office venues enables you to make cost-effective use of your available infrastructure and offers fast access to expertise for making essential upgrades. Support services available from Progent to help your company to create a productive work-at-home ecosystem include:
IP Voice Solutions for Telecommuters
Expanding the corporate phone system to include remote users is vital to maintaining an effective at-home workforce. A variety of cloud-based VoIP products are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's modern or legacy products for IP voice management. Progent can assist organizations of all sizes to plan or tune a telecommuter IP voice environment that provides the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses tune their current Cisco VoIP environments to handle a growing remote workforce.
Voice/Video Conferencing for Teleworkers
A wide selection of video conferencing products from leading vendors enable virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many organizations use multiple conferencing products to accommodate their different partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing environment and optimize the experience of your at-home workforce.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of applications that create a consistent user interface for exchanging information across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration products to maximize the productivity of your remote workers.
SharePoint utilizes web sites to promote collaboration and information delivery by offering policy-driven delivery of content, workflow, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create secure portals that allows at-home workforce to view and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, visit SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit deployment consulting for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers can share them safely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows remote workers to co-edit documents. Edits created offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online support for enabling organizations to build, manage and optimize cohesive hybrid network models that combine physical data centers, teleworkers, branches, and public cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud access, authentication, and security.
Azure is a popular family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure features over 100 services services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Microsoft Azure, visit Microsoft Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services offered on a subscription basis. Office apps and services are provided in a variety of plans intended for users ranging from individuals and small offices to large enterprises. Progent offers fast and affordable online contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 integration services.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to guide you through tough technical bottlenecks and can also provide end-to-end project management services to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top provider of cloud services. Progent offers quick and economical online access to cloud integration experts who can help your business to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture so your users have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to set up VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline access control for remote workers with GCP Cloud Identity. Progent can also assist your organization to use GCP's management technology to control and track your Google Cloud environment. To learn, go to Google Cloud Platform integration services.
Help Desk Call Center Support for Telecommuters
A rapid, company-wide changeover to a from-home workforce, which might be activated by an epidemic or as part of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) employees commonly use their personal computers and usually work in a poorly secured physical space. This situation multiplies their vulnerability to cyber attacks and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user education, and the development of policies based on leading practices. Progent's veteran group of cybersecurity support consultants can help you to plan, implement and maintain an effective cybersecurity solution that protects critical information assets in environments that include an at-home workforce.
Firewalls allow companies to build a network environment that can be safely utilized by local users and by teleworkers, mobile workers, suppliers, customers, and other stakeholders. Next-generation firewall devices permit you to assign and control different permissions to different groups of users and to expand your IT network and modify your security as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both current and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, refer to firewall configuration and support services.
Online Endpoint Monitoring makes it easy to track the various computers utilized by teleworkers and either reject or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect new attacks on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the vulnerability of your network to all types of external and internal security threats for a network that incorporates at-home workers. Progent can run remote, automated security inventory software for rapidly and economically detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security experts with top certifications including CISM, CISSP, and GIAC, can help your business to evaluate your processes and policies and assess your IT infrastructure to enable you to design the highest level of protection for your telecommuters.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical things to focus on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection involves saving and recovering critical information in order to prevent data loss and reduce recovery time in case of storage system failures due to hardware breakdowns, programming glitches, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a centralized environment for safeguarding corporate information by controlling local, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint devices can be personally owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and validate apps on managed devices, push patches and certificates, set up rules for accessing information and resources, set passwords, establish VPN connections, determine how teleworkers share information, set up threat defense, verify compliance, and erase corporate data from missing, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS computers. To find out about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, see Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network administrators to keep off-premises endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Key features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Detroit, Michigan organization, call