For small businesses located in Detroit Michigan, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most network problems quickly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick solutions manage to turn into large invoices. Progent's skill at handling technical issues quickly translates into your business conserving cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online engineering help and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your network without breaching corporate security.
Progent's advanced service database system stores comprehensive records of the service that Progent's customers have received. Progent's authorized engineers have access to the history of support rendered to each Progent customer by every Progent consultant. This history of issues and fixes is structured as a quickly accessible support knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit fast access to vendors' internal product engineers so Progent's online service experts are able to arrive at the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Detroit Michigan or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online technical support engineers have certified skills in a comprehensive array of products and technologies. This wide range of capability allows Progent's engineers to address practically any problem that may crop up in a small company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To help customers with multi-platform environments, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services available from Progent to companies in Detroit include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with even the most stubborn challenges encountered in network planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to resolve even the most complex problems rapidly. In typical instances, less qualified consultants can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive timely assistance for serious network issues that are lowering business productivity but are outside the scope of your ordinary IT service personnel. Progent's CCIE consultants can connect to your network via the latest on-line troubleshooting tools to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a variety of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile access; securing your email system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Detroit Michigan Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who don't have the budget to create an in-house Call Center but who want fast communication with a reliable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your current one, selecting or customizing Call Center application software to address the unique demands of your company, or adding temporary online staff to reinforce your internal Help Desk resources during high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology professionals gives your customers in Detroit Michigan instant communication with an effective network service group with substantial background providing phone consulting and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's goal is to resolve and not merely document network issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff can supply online professional consulting support and training in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Excel. To learn more information about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the imaginative components of Mac computing by offering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Detroit Michigan remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so that your computer support is proactive and automated. By spotting possible issues before they evolve into downtime, system monitoring can head off disruptive and expensive network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State