For small companies located in Detroit Michigan, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick solutions somehow end up as major invoices. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an array of optimized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to access your computer system without compromising corporate security.
Progent's powerful customer support reporting application stores extensive documentation of the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support rendered to every client by any engineer. This history of issues and solutions is structured as a conveniently retrievable proprietary database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Detroit Michigan or to learn additional information about Progent's phone support options, contact Progent at
Remote Network Support Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of products and technologies. This wide range of technical skills permits Progent's consultants to resolve almost any crisis that may occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Detroit include:
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Progent also can deliver a full array of remote desktop support such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online staff to work with your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts provides your workers in Detroit Michigan immediate communication with a large network service resource with extensive experience providing phone help and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to company performance, and Progent's aim is to fix and not merely track network issues.
Progent's Apple Mac professionals can nurture the imaginative facets of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Detroit Michigan remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting emerging problems before they expand into full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate multiple platforms.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
City | Address | Phone | Link |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |