UNIX and Linux Phone-based Support for
Detroit Business Information Networks
For small and midsize companies located in Detroit Michigan, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system problems quickly. This lowers direct costs since service calls take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.
Progent's advanced service database system includes thorough histories for the service that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every Progent client by any engineer. This database of issues and responses is organized as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Detroit Michigan or to find out additional information about Progent's online support options, call Progent at
Online Network Support Services Offered Progent
Progent's phone-based network support professionals possess certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services available from Progent to small businesses in Detroit include:
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn problems occurring in network design, deployment, administration, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their broad expertise enables them to find solutions for even the most complex problems quickly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate help for serious network issues that are impacting worker efficiency but are beyond the comfort zone of your regular network service personnel. Progent's Cisco CCIE consultants can connect to your network using the latest on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.
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Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
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CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
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Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to create an in-house Call Center but who need quick access to a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to address the particular requirements of your company, or adding temporary online personnel to supplement your existing Call Center team during high-demand scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced network professionals provides your computer users in Detroit Michigan instant communication with a reliable support group with extensive background delivering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to solve and not merely track IT problems.
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Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.Progent's Apple Mac consultants can nurture the creative aspect of Macintosh systems by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Detroit Michigan online network monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
| City | Address | Phone | Link |
| Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
| Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
| Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
An index of content::
Progent Contact
Award Winning Contact Progent
For small organizations interested in Progent's network support outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Colocation Facility Support Outsourcing
Engineer Colo
Colocation sites make it possible for companies to share world-class data centers for hosting computer equipment that supports mission-critical applications. Progent's Microsoft and Cisco certified IT experts can help your small business with all facets of your colocation program such as choosing and migrating to a colocation facility, creating network topology, defining required equipment, on-site and remote troubleshooting, setting up offsite network administration, and education your IT staff.
Microsoft Windows Server 2012 R2 Technical Support Services
24/7 Windows Server 2012 R2 Private Cloud Support and Integration
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support staff, create a corporate-wide security plan, streamline IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Remote Colocation Center Information Technology Consulting
Colo Integration Services
Colocation sites allow companies to share world-class facilities for hosting computer equipment that supports mission-critical applications. Progent's Microsoft and Cisco certified consultants can help your business with all aspects of your colocation strategy including choosing and moving to a colocation site, designing system architecture, defining hardware, on-site and remote maintenance, setting up online system management, and education your support staff.
Network Engineer Windows Server 2016 PowerShell
Windows Server 2016 Cloud Witness Consultancy
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
24x7 Onsite Technical Support Hornetsecurity Altaro M365 Mailbox Backup
Hornetsecurity 365 Total Backup Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered endpoints.
Support Remote Employees Cloud Integration
Troubleshooting Offsite Workers Cloud Integration
Progent can assist small and mid-size businesses to provision their offsite employees with efficient integration with cloud services.
Immediate On-site Technical Support Part-Time CIO
Part-Time CIO IT Consultant
Progent can supply small companies with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate IT products to enhance business processes so they match more closely with your business goals. Your business can create and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer.
ProSight Server and Desktop RMM Professional
ProSight Remote Server Management Consultant
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity.
Wireless Consultants
24x7x365 Blackberry Engineers
Progent's consultants provide expertise in a variety of technologies related to mobile connectivity such as system infrastructure, wireless data synchronization, wireless protection, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile software programming. Progent's Microsoft certified consultants can save your company work and money by applying their wireless experience to show you how to select and integrate wireless access technologies that make sense for your company. Progent can also tune your IT infrastructure so that mobile data devices work better.
iPhone Security Setup and Support
ProSight ESP Endpoint Security IT Consulting
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware.
Support Outsourcing Microsoft Office
Microsoft Office System Technology Consultancy Firm
Progent's IT outsourcing services for small companies include planning Windows XP, .NET, and Microsoft BackOffice systems, coordinating migrations XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site troubleshooting, fixing chronic IT issues, and creating a company-wide security strategy. Progent can help you maximize system reliability and performance with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also provides special project help for large-scale upgrades and can help with needs definition, resource identification, bill of materials production, vendor qualification, purchasing logistics, and full documentation. Progent's IT outsourcing help also includes training for office productivity programs such as Microsoft Office.
CISSP Certified Security Professional
Specialists CISSP Certified Security Auditor
Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any facet of IT security. Progent can create cost-effective cybersecurity systems that guard a small office against advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate local, online, and mobile clients sharing IT resources distributed across multiple physical sites and various clouds.
Server patch management Consultancy
Technology Professional Wi-Fi controllers patch management
Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, peripherals {like printers and scanners, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices such as alarms and health monitors.
Windows Server 2012 R2 Hyper-V IT Consultants
Windows Server 2012 R2 Storage Spaces IT Services
Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support staff, develop an enterprise-wide security strategy, streamline network administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Supplemental Call Center Cost Savings Integration
Engineer Co-managed Help Desk Costs
Progent's Help Desk Call Center outsourcing and co-sourcing services allow companies to cut costs, increase output, and adapt immediately to fast-changing business conditions.
Telecommuting Online Help
Work at Home Technical Support
Progent has two decades of background helping small and mid-size organizations to plan, deploy, optimize, manage, and troubleshoot IT networks that incorporate teleworkers.
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