For small businesses in Detroit or anywhere in the state of Michigan, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. This reduces direct costs because service calls take up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes manage to end up as major tabs. Progent's penchant for disposing of problems quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to access your network remotely without violating corporate security.
Progent's powerful technical support reporting application stores thorough documentation describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent client by any engineer. This history of anomalies and repairs is structured as a quickly exploitable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Detroit or anywhere in Michigan or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts have credentials in an extensive set of disciplines. This breadth of IT skills allows Progent's engineers to tackle practically any crisis that may take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To support customers with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote services available from Progent to companies in Detroit and throughout the state of Michigan include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve even the most intractable challenges associated with network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their deep expertise allows them to solve the most intractable problems quickly. In many cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive timely assistance for serious network infrastructure problems that are hurting worker productivity but are not within the experience of your ordinary IT support personnel. Progent's CCIE support experts can communicate with your network by means of the latest on-line support technology to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP security engineers offer a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up rapidly following a serious breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Detroit Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for small businesses who lack the budget to build and maintain an internal Help Desk but who require quick communication with a dependable Help Desk with proficient phone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the toughest computer system issues, or be available in overflow circumstances when your other support engineers are overwhelmed.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software products to meet the unique needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in Detroit or anywhere in the state of Michigan instant assistance from a reliable network service resource with extensive experience providing phone support and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's policy is to fix and not simply track technical problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by providing remote consulting services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Detroit, or anywhere in the state of Michigan, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer support is proactive and automated. By exposing looming trouble spots before they evolve into downtime, proactive monitoring can head off stressful and costly information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on multiple OS platforms.
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area