Fast Remote Technical Support for Detroit Michigan UNIX, Linux, or Sun Solaris SystemsFor small companies in Detroit Michigan, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity planning.

Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the advanced technology to resolve most information system issues rapidly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as major bills. Progent's skill at dealing with technical issues efficiently results in your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes that allow the highest level of efficiency for remote engineering help and repair for small and midsize business information networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's online support team to interface to your company's environment without compromising system security.

Progent's highly evolved service reporting system includes detailed histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help delivered to every customer by every Progent consultant. This history of trouble tickets and responses is stored as a conveniently searchable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find the best solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Detroit Michigan or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online support experts offer certified skills in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to tackle practically any crisis likely to crop up in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to companies with mixed-OS environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote technical support services available from Progent to companies in Detroit include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on popular variants of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Consultants for Detroit MichiganThe Cisco CCIE certification is the top recognition for network infrastructure engineers, and validates a person's technical skills at the master level. CCIEs know how to deal with the most complex problems encountered in network design, installation, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value since their depth of expertise enables them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are not within the comfort zone of your regular IT maintenance providers. Progent's CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    Windows Experts for Detroit MichiganProgent's Microsoft-premier remote support engineers can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full range of online PC desktop services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Premier System Security Engineers
    CISSP Certified System Security Consultants for Detroit MichiganProgent's qualified CISM and CISSP security consultants can provide a variety of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the money or time to build and maintain an internal Call Center but who want fast communication with a dependable Help Desk with professional phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk software to meet the particular demands of your company, or providing occasional online staff to reinforce your existing Help Desk resources to deal with high-demand events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your clients in Detroit Michigan immediate access to an efficient support resource with extensive background offering telephone-based help and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a major enabler of business success, and Progent's intent is to solve rather than simply record network problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers remote and in-depth consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the imaginative aspect of Apple Mac environments by delivering phone-based consulting services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Detroit Michigan remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By anticipating looming trouble spots before they expand into downtime, remote monitoring can head off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of platforms.

How Your Detroit Michigan Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services

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