For small companies located in Detroit Michigan, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick solutions somehow end up as major invoices. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an array of optimized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to access your computer system without compromising corporate security.
Progent's powerful customer support reporting application stores extensive documentation of the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support rendered to every client by any engineer. This history of issues and solutions is structured as a conveniently retrievable proprietary database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Detroit Michigan or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of products and technologies. This wide range of technical skills permits Progent's consultants to resolve almost any crisis that may occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Detroit include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can deal with even the most complex problems associated with network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value because their depth of experience allows them to resolve even the most complex problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can get timely support for complex network infrastructure issues that are lowering business efficiency but are beyond the scope of your ordinary IT support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment using the latest on-line support tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-certified online support experts can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Detroit Michigan Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center services are ideal for small organizations who lack the budget to assemble and manage an in-house Call Center but who need fast response from a reliable Help Desk with professional phone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online staff to work with your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts provides your workers in Detroit Michigan immediate communication with a large network service resource with extensive experience providing phone help and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to company performance, and Progent's aim is to fix and not merely track network issues.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out additional information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the imaginative facets of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Detroit Michigan remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting emerging problems before they expand into full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate multiple platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State