For small and midsize companies located in Detroit Michigan, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value because they have the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. This reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at solving technical issues efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of optimized tools and proven methodologies that permit the highest level of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's online support team to link to your system remotely without compromising system security.
Progent's highly evolved technical support database system keeps extensive records of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by any Progent engineer. This history of anomalies and repairs is stored as a quickly accessible support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' internal support staff so Progent's remote service specialists can determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Detroit Michigan or to learn more about Progent's online support options, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's online network support engineers possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to address virtually any emergency likely to crop up in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support companies with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to clients in Detroit include:
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Progent also can deliver a wide array of remote desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your established one, evaluating or modifying Help Desk Call Center application software to handle the particular requirements of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group during high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network experts gives your computer users in Detroit Michigan fast contact with an effective support group with years of experience providing phone help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's policy is to resolve rather than simply report network issues.
Progent's Mac professionals can promote the artistic components of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Detroit Michigan online computer system monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing possible trouble spots before they grow into crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
City | Address | Phone | Link |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |