For small and midsize companies located in Detroit Michigan, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system problems quickly. This lowers direct costs since service calls take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.
Progent's advanced service database system includes thorough histories for the service that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every Progent client by any engineer. This database of issues and responses is organized as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Detroit Michigan or to find out additional information about Progent's online support options, call Progent at
Online Network Support Services Offered Progent
Progent's phone-based network support professionals possess certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services available from Progent to small businesses in Detroit include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Progent also can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to address the particular requirements of your company, or adding temporary online personnel to supplement your existing Call Center team during high-demand scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced network professionals provides your computer users in Detroit Michigan instant communication with a reliable support group with extensive background delivering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to solve and not merely track IT problems.
Progent's Apple Mac consultants can nurture the creative aspect of Macintosh systems by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Detroit Michigan online network monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
|Detroit||535 Griswold St
Detroit, MI 48226
|(248) 233-9443||Detroit Network Support Services|
|Grand Rapids||38 Fulton Street
Grand Rapids, MI 49503
|(616) 330-1110||Grand Rapids Network Support Services|
|Southfield||19785 W 12 Mile Rd
Southfield, MI 48076
|(248) 233-9443||Southfield Network Support Services|