For small and midsize companies located in Detroit Michigan, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value because they have the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. This reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at solving technical issues efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of optimized tools and proven methodologies that permit the highest level of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's online support team to link to your system remotely without compromising system security.
Progent's highly evolved technical support database system keeps extensive records of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by any Progent engineer. This history of anomalies and repairs is stored as a quickly accessible support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' internal support staff so Progent's remote service specialists can determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Detroit Michigan or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online network support engineers possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to address virtually any emergency likely to crop up in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support companies with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to clients in Detroit include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve even the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get urgent assistance for complex network infrastructure issues that are lowering business efficiency but are outside the scope of your local IT service personnel. Progent's CCIE consultants can interface to your environment via state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can provide computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly following a damaging breach. Security consulting services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Detroit Michigan Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Call Center but who need fast access to a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your established one, evaluating or modifying Help Desk Call Center application software to handle the particular requirements of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group during high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network experts gives your computer users in Detroit Michigan fast contact with an effective support group with years of experience providing phone help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's policy is to resolve rather than simply report network issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides remote advanced consulting support and education in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic components of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Detroit Michigan online computer system monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing possible trouble spots before they grow into crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State