For small and midsize companies in Detroit Michigan, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of network issues quickly. This lowers direct expenses because service calls take up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes somehow end up as big tabs. Progent's skill at solving problems efficiently results in your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of customized technologies and proven processes that permit the highest level of effectiveness for online help and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to interface to your company's computer system without violating network security.
Progent's advanced technical support database system stores comprehensive documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services provided to each Progent client by every Progent consultant. This history of problems and solutions is stored as a conveniently searchable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Detroit Michigan or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote network support professionals have certified skills in an extensive array of technologies. This broad scope of IT skills allows Progent's engineers to resolve almost any problem likely to crop up in a small or midsize business network. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to customers with multi-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to small businesses in Detroit include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology including network architecture, email systems, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. CCIEs can deal with even the most difficult issues occurring in network planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional value because their broad expertise permits them to resolve the most difficult problems quickly. In many instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can receive urgent support for complex network issues that are lowering business efficiency but are beyond the experience of your local network maintenance personnel. Progent's Cisco CCIE engineers can communicate with your network using sophisticated on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier online support engineers offer computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security consultants offer a variety of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract projects that small businesses often need. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Detroit Michigan Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for small companies who lack the budget to create an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or revamping your established one, evaluating or enhancing Call Center software to address the particular requirements of your company, or providing occasional online staff to work with your existing Call Center group to handle demanding events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network experts offers your customers in Detroit Michigan immediate communication with a dependable network service group with years of background delivering phone help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a solid contributor to company performance, and Progent's target is to fix and not merely record IT issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online professional consulting support and education in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and MS Office Excel. To learn additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Mac environments by providing phone-based help support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Detroit Michigan remote computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By spotting possible problems before they result in network outages, remote monitoring can head off disruptive and expensive network crises. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State