For small and midsize businesses in Detroit Michigan, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage because they have the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers direct costs because solutions take up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where fast fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies which ensure the maximum level of effectiveness for remote technical support and troubleshooting for small company IT systems. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's system without breaching system security.
Progent's highly evolved service database system maintains extensive documentation for all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to every customer by every Progent engineer. This history of anomalies and responses is organized as a readily accessible proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online consulting experts can find the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Detroit Michigan or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online consulting engineers have advanced credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's engineers to handle virtually any crisis likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support Offered by Progent to customers in Detroit include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from older applications to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most complex problems encountered in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience enables them to fix even the most difficult problems rapidly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can get immediate assistance for serious network issues that are impacting worker productivity but are beyond the comfort zone of your ordinary computer service resources. Progent's Cisco CCIE support experts can communicate with your network via sophisticated on-line support technology in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Windows Experts
Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; building safe architectures for off-site and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special projects that small companies often request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Detroit Michigan Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are intended for smaller companies who don't have the resources to build and maintain an internal Call Center but who want quick communication with a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or improving your established organization, selecting or customizing Help Desk software to address the special requirements of your company, or providing temporary online staff to supplement your in-house Call Center group during unusually busy situations such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Detroit Michigan fast assistance from a dependable network service resource with years of background delivering telephone-based consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's goal is to fix rather than just annotate technical issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Office Excel. For more concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by providing phone-based consulting services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Detroit Michigan online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your IT maintenance is proactive and automated. By exposing potential issues before they result in crashes, remote monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems based on a variety of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State