For small and midsize companies in Detroit or anywhere in the state of Michigan, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they have the real-world background and the advanced technology to solve most network problems rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor fixes somehow turn into large bills. Progent's skill at disposing of problems quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment without violating corporate security.
Progent's proprietary service reporting application keeps detailed records for the service that Progent's clients have received. Progent's team consultants have access to the details of all help provided to each client by any consultant. This database of trouble tickets and solutions is organized as a readily searchable support database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and allow priority response from vendors' internal product engineers so Progent's online service experts are able to come up with the best solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Detroit or anywhere in Michigan or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's online support engineers have certified skills in an extensive set of products and technologies. This wide range of technical skills permits Progent's engineers to manage virtually any emergency that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to companies in Detroit and throughout the state of Michigan include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of information technology including network infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online help for diagnosing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex issues associated with network design, installation, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value because their broad experience permits them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent assistance for complex network issues that are hurting worker productivity but are beyond the comfort zone of your ordinary IT support group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced remote support technology to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop services including Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of security services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover quickly following a damaging breach. Security support services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Detroit Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support alternatives for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for small companies who lack the money or time to support an in-house Help Desk Call Center but who need quick communication with an efficient Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless addition to your existing Help Desk organization. Progent's Virtual Help Desk can operate as an escalation option to resolve complex network problems, or be ready in those circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center application software to meet the unique needs of your company, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with unusually busy scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network experts provides your clients in Detroit or anywhere in the state of Michigan immediate assistance from a reliable support group with extensive background offering phone consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's target is to fix and not merely track IT problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, Microsoft Project, MS Office Word, and Office Excel. For more information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic elements of Mac systems by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Detroit, or anywhere in the state of Michigan, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into network outages, remote monitoring can head off inconvenient and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support multiple operating systems.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area