For small and midsize businesses in Detroit or anywhere in the state of Michigan, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most network issues quickly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for online support is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many online service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast fixes somehow turn into substantial invoices. Progent's penchant for disposing of problems quickly results in your company saving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for online technical support and repair for small company IT networks. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's environment without breaching system security.
Progent's advanced technical support reporting system maintains comprehensive documentation for all service that Progent's customers have received. Progent's team engineers have access to the details of services rendered to every Progent client by every Progent engineer. This history of trouble tickets and fixes is stored as an easily retrievable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Detroit or anywhere in Michigan or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online support engineers offer certified skills in a comprehensive set of technologies. This wide range of IT skills enables Progent's engineers to address virtually any problem likely to take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support services provided by Progent to clients in Detroit and throughout the state of Michigan include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including network architecture, email systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a person's network technology knowledge at the expert level. CCIEs can deal with the most complex problems encountered in network planning, integration, administration, protection, and repair. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to find solutions for even the most complex problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few support providers make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network infrastructure problems that are lowering business efficiency but are outside the experience of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a serious penetration. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Detroit Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are a convenient solution for small companies who lack the resources to create an internal Call Center but who need quick access to an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center application software to handle the unique needs of your company, or providing occasional online personnel to work with your internal Help Desk Call Center resources to handle unusually busy scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of veteran network professionals offers your customers in Detroit or anywhere in the state of Michigan fast access to a dependable support resource with years of experience delivering phone support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a key contributor to company performance, and Progent's intent is to resolve and not simply annotate IT problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Word, and Excel. To learn additional information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can promote the creative elements of Mac systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Detroit, or anywhere in the state of Michigan, remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into crashes, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of operating systems.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area