For small businesses located in Detroit or anywhere in the state of Michigan, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value because they have the practical experience and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's penchant for solving technical issues efficiently translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of customized tools and proven processes which permit the maximum degree of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to access your company's network remotely without violating system security.
Progent's powerful technical support reporting system maintains extensive documentation of all service that Progent's customers have received. Progent's staff consultants have access to the specifics of assistance delivered to each Progent client by every consultant. This history of anomalies and repairs is organized as a conveniently searchable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Detroit or anywhere in Michigan or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based consulting experts have certified skills in an extensive array of products and technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
To help businesses with mixed-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to companies in Detroit and throughout the state of Michigan include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs can resolve even the most complex problems occurring in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to solve even the most complex problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely assistance for serious network problems that are hurting worker productivity but are not within the comfort zone of your local network maintenance providers. Progent's CCIE support experts can communicate with your environment using sophisticated remote support tools in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and ISSAP security consultants can provide a range of security services that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small businesses often request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Detroit Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast response from a reliable Call Center with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or modifying Call Center application software to meet the particular demands of your business, or adding temporary phone support personnel to reinforce your internal Help Desk resources to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals gives your customers in Detroit or anywhere in the state of Michigan immediate contact with an efficient technical support group with extensive background delivering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a significant enabler of business performance, and Progent's policy is to fix rather than just document technical issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Word, and Excel. To learn more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the creative aspect of Mac computing by providing phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Detroit, or anywhere in the state of Michigan, online computer system monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating emerging problems before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area