Urgent Remote Consulting for Detroit Michigan UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Detroit Michigan, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system problems quickly. This lowers direct costs since service calls take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.

Progent's advanced service database system includes thorough histories for the service that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every Progent client by any engineer. This database of issues and responses is organized as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Detroit Michigan or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's phone-based network support professionals possess certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help clients with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services available from Progent to small businesses in Detroit include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Important Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Detroit MichiganThe Cisco CCIE certification is the highest recognition for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn problems occurring in network design, deployment, administration, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their broad expertise enables them to find solutions for even the most complex problems quickly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate help for serious network issues that are impacting worker efficiency but are beyond the comfort zone of your regular network service personnel. Progent's Cisco CCIE consultants can connect to your network using the latest on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

  • Authorized MS Windows Experts
    MS Windows Expertise for Detroit MichiganProgent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Premier System Security Engineers for Detroit MichiganProgent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to create an in-house Call Center but who need quick access to a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to address the particular requirements of your company, or adding temporary online personnel to supplement your existing Call Center team during high-demand scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network professionals provides your computer users in Detroit Michigan instant communication with a reliable support group with extensive background delivering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to solve and not merely track IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the creative aspect of Macintosh systems by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Detroit Michigan online network monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.

How Your Detroit Michigan Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services

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