For small and midsize businesses located in Detroit or anywhere in the state of Michigan, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional value because they have the real-world experience and the sophisticated technology to solve most network issues quickly. This reduces direct costs because solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions somehow end up as big bills. Progent's penchant for handling technical issues efficiently results in your business spending less cash.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that allow the highest level of effectiveness for remote help and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your system without compromising network security.
Progent's powerful technical support database system keeps extensive documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services rendered to each Progent client by every engineer. This database of issues and solutions is stored as a readily retrievable internal knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Detroit or anywhere in Michigan or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service professionals offer credentials in an extensive array of technologies. This wide range of capability permits Progent's consultants to tackle almost any emergency that may crop up in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to companies in Detroit and anywhere in the state of Michigan include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from older applications to current Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn issues encountered in network infrastructure design, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their broad expertise enables them to solve even the most complex problems quickly. In common instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for severe network infrastructure issues that are lowering business efficiency but are outside the comfort zone of your ordinary network support providers. Progent's CCIE consultants can tie into your network using the latest on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-premier online support experts can provide computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of online PC desktop support such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly following a serious breach. Security support services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Detroit Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for smaller organizations who lack the budget to support an in-house Help Desk but who require fast communication with a dependable Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center application software to address the special needs of your company, or providing occasional online personnel to reinforce your existing Help Desk Call Center group to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network consultants gives your workers in Detroit or anywhere in the state of Michigan instant contact with a dependable support group with substantial background delivering telephone-based consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a major driver of business success, and Progent's goal is to fix rather than simply report technical problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced consulting support and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To read more about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic aspect of Macintosh computing by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Detroit, or anywhere in the state of Michigan, online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area