For small and midsize companies located in Detroit or anywhere in Michigan, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. This lowers direct expenses since service calls take up a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to end up as major bills. Progent's penchant for dealing with problems efficiently translates into your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that promote the maximum level of efficiency for remote engineering help and repair for small business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's online support team to connect to your computer system remotely without breaching system security.
Progent's advanced technical support reporting system maintains thorough records describing all support that Progent's clients have received. Progent's staff engineers have access to the records of assistance provided to every customer by any consultant. This history of anomalies and responses is structured as a quickly retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast access to vendors' in-house product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Detroit or anywhere in Michigan or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online network support engineers offer advanced credentials in a comprehensive array of disciplines. This wide range of IT skills permits Progent's consultants to handle practically any problem that may crop up in a small business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To help businesses with mixed-platform environments, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to customers in Detroit and throughout the state of Michigan include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology including system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies a person's technical skills at the master level. Cisco CCIEs can resolve even the most stubborn challenges associated with network planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience permits them to find solutions for the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get timely help for complex network infrastructure problems that are impacting worker productivity but are beyond the scope of your ordinary computer service personnel. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art on-line support tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration,
Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up quickly after a serious penetration. Security support services available from Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering services include:
How Your Detroit Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who lack the budget to support an in-house Help Desk but who want fast communication with an efficient Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk application software to handle the special needs of your company, or adding temporary online staff to supplement your in-house Call Center group to handle unusually busy events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center team of veteran network professionals gives your workers in Detroit or anywhere in the state of Michigan fast contact with a large support group with extensive experience providing telephone-based help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's intent is to resolve and not merely track network issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac systems by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Support
Progent offers companies in Detroit, or anywhere in the state of Michigan, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they grow into downtime, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State