Immediate Online Technical Support for Detroit Michigan UNIX, Linux, or Solaris SystemsFor small and midsize companies in Detroit Michigan, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world experience and the advanced tools to resolve most network problems quickly. This reduces immediate costs because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs manage to end up as big bills. Progent's penchant for dealing with problems efficiently translates into your company saving cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the maximum level of effectiveness for online engineering help and repair for small business information systems. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your company's system without breaching corporate security.

Progent's highly evolved service reporting application maintains thorough histories for the support that Progent's clients have received. Progent's staff consultants have access to the records of all help provided to each Progent client by every Progent consultant. This database of anomalies and responses is structured as a quickly accessible internal knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Detroit Michigan or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive array of technologies. This breadth of technical skills allows Progent's consultants to tackle practically any problem likely to take place in a small or midsize company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to small businesses in Detroit include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Consultants for Detroit MichiganThe Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. CCIEs can resolve the most stubborn problems associated with network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating software updates. CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to fix even the most complex problems quickly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive urgent help for serious network problems that are lowering worker efficiency but are outside the comfort zone of your local IT maintenance group or consultant. Progent's CCIE support experts can connect to your computer system by means of advanced remote troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Experts for Detroit MichiganProgent's Microsoft-certified remote support engineers can provide computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified Network Security Experts for Detroit MichiganProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a serious penetration. Security consulting services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile access; defending your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small companies who lack the resources to create an in-house Help Desk but who want quick access to an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your current one, selecting or modifying Call Center software products to meet the unique needs of your corporation, or adding temporary online staff to supplement your internal Call Center resources to handle high-demand events like software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran network professionals offers your computer users in Detroit Michigan instant contact with an effective network service group with years of background offering phone help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant enabler of business efficiency, and Progent's intent is to fix rather than just report technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can nurture the imaginative components of Apple Mac computing by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants offer help in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or putting together an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Detroit Michigan online network monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they expand into network outages, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate multiple platforms.

How Your Detroit Michigan Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services

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