UNIX and Linux Phone-based Consulting for

For small companies in Detroit Michigan, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing policy for online help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick fixes somehow turn into large bills. Progent's penchant for handling problems quickly results in your business conserving money.

Progent's Remote Service Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that permit the maximum degree of effectiveness for online technical support and repair for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your computer system without compromising corporate security.

Progent's proprietary service database application includes thorough histories of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support delivered to each client by every Progent engineer. This database of trouble tickets and fixes is structured as an easily exploitable support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts can come up with optimal solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Detroit Michigan or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based consulting engineers offer advanced credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to manage virtually any crisis that may occur in a small or midsize business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online services Offered by Progent to clients in Detroit include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older systems to current Windows or Linux environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE certification is the highest recognition for network professionals, and indicates a consultant's networking skills at the expert level. CCIEs know how to resolve the most stubborn issues encountered in network planning, installation, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional value since their deep experience permits them to solve the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent assistance for severe network infrastructure issues that are hurting business efficiency but are outside the comfort zone of your ordinary IT service resources. Progent's CCIE consultants can communicate with your computer system using sophisticated remote support technology to provide fast, secure, and economical analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.

• Certified Windows Expertise
  Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad array of remote PC desktop consulting and support services including Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Call Center Services
  Progent's Call Center service options for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for smaller organizations who don't have the money or time to create an in-house Help Desk but who want quick access to a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center application software to handle the unique needs of your corporation, or adding temporary phone support staff to supplement your existing Help Desk Call Center team to deal with demanding scenarios such as software transitions, major updates, or rolling out brand new business software.

  Progent's Help Desk team of veteran network consultants offers your customers in Detroit Michigan immediate assistance from a large network service resource with extensive experience delivering phone consulting and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a major driver of company productivity, and Progent's goal is to resolve rather than simply document network problems.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Group provides remote advanced engineering support and education in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Excel. For more on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac experts can support the imaginative facets of Macintosh computing by delivering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or establishing an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Detroit Michigan online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they grow into network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support multiple operating systems.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.