UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for
Detroit Enterprise and Small Business IT Networks
For small companies in Detroit Michigan, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the advanced technology to resolve most information system issues rapidly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as major bills. Progent's skill at dealing with technical issues efficiently results in your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes that allow the highest level of efficiency for remote engineering help and repair for small and midsize business information networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's online support team to interface to your company's environment without compromising system security.
Progent's highly evolved service reporting system includes detailed histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help delivered to every customer by every Progent consultant. This history of trouble tickets and responses is stored as a conveniently searchable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Detroit Michigan or to find out additional information about Progent's phone support programs, call Progent at
Phone-based Technical Services Offered Progent
Progent's online support experts offer certified skills in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to tackle practically any crisis likely to crop up in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to companies with mixed-OS environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to companies in Detroit include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware
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Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and validates a person's technical skills at the master level. CCIEs know how to deal with the most complex problems encountered in network design, installation, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value since their depth of expertise enables them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are not within the comfort zone of your regular IT maintenance providers. Progent's CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
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Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
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CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
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Call Center Expertise
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the money or time to build and maintain an internal Call Center but who want fast communication with a dependable Help Desk with professional phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk software to meet the particular demands of your company, or providing occasional online staff to reinforce your existing Help Desk resources to deal with high-demand events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your clients in Detroit Michigan immediate access to an efficient support resource with extensive background offering telephone-based help and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a major enabler of business success, and Progent's intent is to solve rather than simply record network problems.
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Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.Progent's Mac consultants can nurture the imaginative aspect of Apple Mac environments by delivering phone-based consulting services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Detroit Michigan remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By anticipating looming trouble spots before they expand into downtime, remote monitoring can head off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
| City | Address | Phone | Link |
| Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
| Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
| Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
An index of content::
Office 365 Outlook Integration Technology Consulting
Office 365 OneNote Integration Online Help
Microsoft 365, previously called Office 365, is Microsoft's growing suite of productivity applications and cloud services available on a subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at markets ranging from individuals and households to enterprises. Progent offers fast and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can help your business to understand the wealth of subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you realize top business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to build and manage hybrid networks that seamlessly integrate local and cloud-based resources.
Support and Setup Exchange Server 2003
Exchange Server 2003 Upgrade Computer Consultants
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your project quickly and affordably. Progent's Exchange Server 2003 support, repair, and consulting offerings include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.
Online Support Services Altaro O365 Teams Chat Backup
Altaro Office 365 SharePoint Backup Specialist
Progent is a certified Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to safeguard your Office 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Microsoft Certified Partner Online Troubleshooting SharePoint Server 2010
SharePoint Online Support
Progent's Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common location for your employees or customers to connect to, manage, share and manipulate relevant data, documents, and applications and to interact with other people. It enables faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available inside and outside an organization. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they've developed in a manner that makes data convenient to find, download and re-use.
Urgent Solaris to Windows Upgrading
Upgrade Solaris
Progent can assist your business to plan and implement an efficient migration from a Sun Solaris-powered IT system to a network powered by Windows and capable of running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can show you how to preserve your data and minimize business disruption by developing an effective migration strategy that protects your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of current environment, migration strategy and testing, MS Exchange migration expertise, information and application software porting, and server and storage system migration and consolidation.
Automated Call Management Consultants Home Based Jobs
Exchange messaging and groupware Consultant Job Opportunity
Progent's productive atmosphere will make you a better consultant by enhancing your information technology knowledge and increasing the satisfaction of your customers. Progent delivers this commitment by recruiting the top consulting talent for you to work with, offering an advanced system infrastructure, using custom application tools to deliver the maximum level of service, and by streamlining our business structures for finding and retaining clients.
Offsite Employees Video Conferencing IT Consulting
Technical Consultant Work from Home Video Conferencing
Progent can help small and medium-size companies to configure and troubleshoot teleconferencing solutions to enable their telecommuters to interact productively with fellow workers and clients.
scom 2016 management groups Information Technology Consulting
scom 2016 Operations Management Suite integration Remote Support Services
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum uptime for critical workloads by providing unified, cross-platform tracking of physical and virtual resources deployed throughout on-premises datacenters and private and public clouds. Progent's consulting group offers world-class online and onsite support to help businesses of all sizes to plan, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from older versions of Operations Manager or from other monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
Auditor Network Security Bulletins
Audit Critical Security Bulletins
This page includes current updates on security threats, patches, and leading practices. Contact Progent if you need help securing your system against the latest cybersecurity threats.
Windows 8.1 Remote Desktop Network Installations
Windows 8.1 Security Remote Technical Support
Progent's Microsoft-certified experts can deliver a range of consulting services to help organizations of all sizes to install, administer, and troubleshoot networks that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can help create test labs to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment projects following industry best practices.
Small Government Consulting Services
After Hours Specialist Local Government Exchange
Progent has extensive experience delivering a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industry's pioneers in delivering expert remote network support and has delivered network solutions to organizations in every state. Online support eliminates travel costs and resolves problems more quickly than on-premises service calls.
Consultants ProSight Remote Network Management
Small Business Network Management Outsourcing Consultant
Progent's ProSight portfolio of managed IT services are intended to offer businesses who maintain minimal internal network support staffs with affordable access to enterprise-class management tools and consulting experts. Benefits of the ProSight line of managed IT services include fixed IT management costs, automation of common management processes, ongoing absorption of new technology, graceful migration from legacy systems to current solutions, close fit between information technology with strategic goals, guidance from veteran IT consultants, and allowing management to concentrate on business instead of fast-evolving information technology.
SCCM Azure Integration Specialists
Online Troubleshooting SCCM Cloud Integration
System Center Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health reporting, enables safe self service, and delivers a single point of control for managing multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist your organization with any facet of designing, installing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.
Flexential Tampa Colocation Center Consultancy
Professionals Flexential Tampa Data Center
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent maintains a group of IT consultants located in the Tampa area, and Progent also offers online expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover preparedness consultants. Progent can also assist you to plan and carry out a move to the Flexential data center with services like designing system configuration, specifying hardware, system configuration and testing, troubleshooting, streamlining online management, and educating your IT staff.
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