For small and midsize businesses in Detroit Michigan, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most network issues rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick repairs somehow end up as substantial tabs. Progent's penchant for handling problems efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that permit the maximum degree of efficiency for online help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's online support team to link to your company's computer system without violating corporate security.
Progent's proprietary service reporting application keeps thorough documentation describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services rendered to each Progent customer by any Progent engineer. This history of anomalies and fixes is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists can determine the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Detroit Michigan or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based support experts offer credentials in a comprehensive set of technologies. This broad scope of technical skills permits Progent's consultants to resolve practically any problem that may occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-OS networks, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote services Offered by Progent to small businesses in Detroit include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of information technology including network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and validates a person's technical knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues surrounding network design, integration, maintenance, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to find solutions for even the most complex problems quickly. In many cases, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco CCIE so you can get urgent help for serious network infrastructure issues that are lowering worker efficiency but are outside the scope of your ordinary IT maintenance group or consultant. Progent's CCIE support experts can connect to your computer system by means of advanced remote support tools in order to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP network security consultants can provide a variety of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover quickly after a damaging penetration. Security support services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Detroit Michigan Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the resources to support an in-house Help Desk but who want quick response from an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to meet the unique requirements of your corporation, or providing occasional online staff to supplement your internal Help Desk team during demanding scenarios like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of seasoned information technology consultants provides your workers in Detroit Michigan instant assistance from an effective technical support group with extensive experience offering telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a significant contributor to company performance, and Progent's aim is to resolve and not merely track IT problems.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To learn more about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the artistic components of Mac computing by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Detroit Michigan remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering possible problems before they cause downtime, remote monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State