For small and midsize companies located in Detroit Michigan, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve most network issues rapidly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving cash.
Progent's Online Support Tools
Over time, Progent has refined a set of customized tools and proven processes which permit the highest level of effectiveness for online help and repair for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the experts of Progent's remote service group to link to your company's computer system without violating corporate security.
Progent's advanced technical support database system keeps extensive documentation describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help rendered to each client by any consultant. This database of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists can find optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Detroit Michigan or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based technical service professionals have credentials in an extensive set of technologies. This wide range of IT skills permits Progent's consultants to tackle almost any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with mixed-platform networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to companies in Detroit include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology including system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from older applications to the latest Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network professionals, and indicates a person's networking knowledge at the master level. CCIEs can resolve the most complex problems associated with network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to fix the most intractable problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get urgent help for severe network issues that are lowering business efficiency but are not within the experience of your regular IT service group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your environment via advanced remote support tools to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your company to recover quickly after a serious penetration. Security consulting services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Detroit Michigan Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are well suited for smaller companies who lack the resources to support an internal Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an efficient new Call Center or improving your existing organization, identifying or modifying Help Desk Call Center application software to meet the particular needs of your business, or adding occasional phone support personnel to work with your internal Call Center group to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your workers in Detroit Michigan immediate assistance from a large support resource with extensive background providing phone help and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a significant contributor to company efficiency, and Progent's target is to solve rather than merely track technical problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote advanced consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. To learn more on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the creative aspect of Mac systems by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Detroit Michigan online computer system monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive and automated. By detecting looming problems before they evolve into downtime, remote monitoring can minimize stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on multiple platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State